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About the Borough With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives. About the Role and our Ideal Candidate As a Housing Manager, you will be required to demonstrate a holistic approach to tenancy management and take ownership of residents' concerns, providing support and resolution in line with policy and procedure. The successful candidate will have experience of rent recovery, adult &amp; child safeguarding, anti-social behaviour case management, supporting victims of domestic abuse, mutual exchanges and working with residents to support them in making positive lifestyle changes. You will be required to promote inclusion among tenants and help to build stronger communities. This is a challenging, interesting and engaging role and will require you to demonstrate a commitment and ability to work within and across teams to deliver resident priorities. The right person for this role will be able to demonstrate that they are: <ul><li> A skilled professional who is passionate about tenancy management, is committed to supporting residents and works proactively to improve the service we provide to our residents. You will have an understanding of housing legislation, welfare reform, and tenancy management as well as delivering resident focussed services. You will be required to demonstrate excellent customer service, an ability to effectively problem solve and to offer a professional, caring and customer focused service. </li></ul>Successful candidates will have access to a wide range of benefits; <ul><li> 28 days annual leave. In addition you will receive statutory bank holidays (pro rata) </li><li> Local Government Pension Scheme </li><li> Simply Health staff benefit </li><li> Modern and flexible working environment </li><li> Recognition Awards </li></ul>You will be passionate about excellent customer service and continuous improvement and an excellent communicator. You will have a proven history of partnership working and networking and you will have the confidence and professionalism to work with people at all levels. Before applying please refer to the Role Profile and ensure you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined in the role profile. This post is exempt from the Rehabilitation of Offenders Act 1974 and, for successful candidates, a comprehensive screening process will be undertaken which will include a DBS Disclosure. Successful candidates will also be required to drive and hold a full UK driving licence. About Us Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. We have a team of 16 Housing Managers who have individual patches of around 500 residents each. This is a perfect time to join our Housing Management team. Our focus is on delivering our core landlord services to ensure that we deliver these consistently well. We are committed to investing in our residents and supporting them to access appropriate services to address a range of issues, including health &amp; wellbeing, financial resilience, training and employment. Our Offer To You Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP's pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems. A good work-life balance is important and our key benefits are: <ul><li> Membership of the - a career average scheme where employees contribute between 5.5% and 12% . Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 . </li><li> Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays. </li><li> Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans. </li><li> Employee Benefits to include cycle to work scheme and a range of discounts schemes </li><li> Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year </li><li> Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process. </li></ul>Application Process Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. Additional Information We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups. The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. Important Information - Criminal Records This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). Job Profile

Housing Manager

Job Title: Tenancy Manager Location: Crowthorne House (2 days from home) Brand: LRG Salary: £25,000 basic plus £1k objective bonus (£250 quarterly) Hours: 08:30am - 17:00pm About LRG: LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market. Job Summary and key responsibilities: Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in Crowthorne House, Wokingham. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: <ul> <li>You'll be expected to provide excellent levels of both telephone and written communication.</li> <li>To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site</li> <li>Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed</li> <li>Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants</li> <li>Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame</li> <li>Dealing with non-managed deposits that are part of the No Deposit Scheme</li> <li>To work with the team leaders, head of centers and branch network to understand the reason for any lost units</li> <li>To maintain high levels of communication to internal and external customers</li> <li>To act as a consistent contact point for our non managed clients</li> </ul>What are we looking for: <ul> <li>Excellent communication, written and verbal</li> <li>Professional telephone manner</li> <li>Organisational skills, time management and attention to detail</li> </ul>What we can offer you: <ul> <li>Proven track record for career growth and advancement within the company</li> <li>Market leading training and ongoing professional development </li> <li>Access to a diverse portfolio of properties</li> <li>Supportive and collaborative team environment</li> </ul>Benefits: <ul> <li>Competitive base salary and additional incentives</li> <li>Quarterly and yearly awards including trips abroad</li> <li>Salary sacrifice pension scheme</li> <li>Generous Holiday allowance, increasing by 1 day per year based on service</li> <li>Excellent Parental leave and newly introduced Fertility policy</li> <li>Staff discounts</li> </ul>LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Tenancy/Property Management Locations Crowthorne House Wokingham Employment type Full-time Driving Licence Required No

Tenancy Manager

Housing Manager Harrow Permanent, Full time (37.5 hpw) - hybrid working Salary circa £37,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan Home, a place where you belong This is a great job opportunity for a Housing Manager to join Home Group's awesome housing team. As our Housing Manager you'll be the face-to-face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. Typical day as a Housing Manager <ul><li>Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.</li><li>You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).</li><li>Through v isibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.</li><li>Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.</li><li>Managing our voids process including liaising with local authorities.</li><li>Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.</li></ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! About You <ul><li>Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!</li><li>Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude</li><li>Passionate about delivering excellent customer service and have a genuine desire to help your customers.</li><li>This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.</li><li>Confident working with external partners and stakeholders such as local authorities, MP's etc</li><li>Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.</li></ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team You'll join Jackie Harris and our North London Housing Management team, we're super passionate about what we do! We're really proud of working in our communities, resolving complaints but also make a difference. We're a supportive bunch and like to meet regularly at our community centre in Harrow and collaborate with all the different teams we work with. Job details <ul><li>This is a hybrid role and in an average week, you'll spend 2-3 days working from our community patches of across Harrow, Brent, Haringey, Tower Hamlets and Enfield.</li><li>Although you'll spend time in our neighbourhoods, we do get together regularly, we spend a minimum of 1 day in the office in Harrow. When not in the office or in our communities, you can work from home catching up on admin.</li><li>There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview</li><li>We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need a Standard DBS check done and we pay for that.</li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul><li>34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!</li><li>Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.</li><li>Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.</li><li>We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!</li><li>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.</li><li>Explore our benefits in detail on our website.</li></ul>Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

The role As a Gateway Team Leader, you'll lead, manage and develop a team of Gateway Coordinators who represent the Destination:Home partnership and oversee referrals and allocations into the service. You'll also work with partners to make sure there is adequate provisions for accommodation and support across the service. Job requirements • Lead, manage and develop the Destination:Home Gateway team to help customers access high-quality accommodation and support. • Oversee service delivery, including analysing referrals, void property allocation, and live availability monitoring, to ensure the service meets customer needs and operates effectively. • Actively promote the service by attending meetings and forums, engaging with stakeholders and encouraging a partner-wide 'one-team' approach. • Drive improvement and safeguarding by delivering training and supporting staff development. What we're looking for • Experience in leading a team supporting adults with complex needs such as substance abuse, homelessness and mental health. • Experience in liaising with individuals or agencies to achieve effective outcomes. • A working knowledge of UK housing law including safeguarding and The Care Act. • Understanding of all Microsoft applications, including Outlook, Word, and Excel. • Ability to carry our administrative tasks and work to agreed deadlines. • Commitment to continuous development with a willingness to give and receive feedback. • Full UK Driving License with own vehicle for work purposes. • Satisfactory DBS check required every three years. We also welcome people with transferable skills and lived experience-your journey can be part of someone else's success story. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note, we will be interviewing as we go and therefore the vacancy may close early if we've found the right person. #Stoke #StokeonTrent #Gateway #TeamLeader #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Gateway Team Leader / Referral & Allocations - Homelessness

Job Description Team Leader Homeless Drug and Alcohol Team Portsmouth Full time (37 hrs p/w) Fixed term until 31st March 2026, potentially becoming permanent (to be confirmed) Salary Scale 31-33 (£34,850 - £36,934) About Us This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 40 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most vulnerable and socially excluded members of society. The Role The Homeless Drug and Alcohol Team is a project funded to meet the needs of people who are homeless or at risk of homelessness, and who are using drugs and/or alcohol. The service has been established to fill gaps in existing service provision and to make substance use treatment more accessible for those who find it difficult to access mainstream services. This is an exciting and unique opportunity for an experienced Team Leader to join a growing team, and to support in the development of a psychologically informed service. The ideal candidate will have experience of working within homelessness and substance use services and will understand both pharmacological and psychosocial models used in substance use treatment. The candidate will have experience of multi-agency working and be able to present the service in a positive manner to key stakeholders. The ideal candidate will be passionate and innovative in their approach to service development and delivery, and will be able to work closely with the current team and Manager to develop the service. The team will be operating 7 days per week including some weekends, evenings and bank holidays. The Ideal Candidate Essentially motivated individuals who will be able to: <ul> <li>Work closely with and support the Manager in developing the service, including the development and implementation of a variety of interventions across the service. Develop understanding of the changing needs and demands of the client group and lead the team to deliver the service accordingly.</li> <li>Support the Manager to develop and implement local policies, procedures and work practices to ensure the effective and safe operation of the service.</li> <li>Be responsible for ensuring that staff are carrying out their duties correctly and safely and support the Manager with service user and staff issues as required.</li> <li>Hold a small caseload of service users and deliver a range of interventions as required.</li> <li>Provide both day-to-day work supervision and formal supervision to staff.</li> <li>Ensure that the service is staffed adequately at all times and that rotas are monitored and updated to ensure absent staff are covered where necessary.</li> <li>Support existing partnership working arrangements and support the Manager to facilitate the development of new partnerships that support the ongoing development of the Service.</li></ul>Staff Benefits We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping vulnerable people: <ul> <li>A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays</li> <li>Flexible working options</li> <li>Buying additional annual leave</li> <li>Comprehensive induction and training</li> <li>Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme</li> <li>Company cycle to work scheme</li> <li>Discounted laptops and computers with Jamie's Computers</li></ul>To apply, please send your CV &amp; cover letter explaining why you would be suitable for the position. Please note that CV's alone will not be considered during shortlisting. Application closing date: Tuesday 26th August 2025 at 9am Interview date: Friday 29th August 2025 For an informal chat about this post, please contact Sabrina Davis (07590865089) or Emma Pardo (07590 865086) Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier. Should you not hear from us within 7 days of the closing date, please assume you have been unsuccessful on this occasion. Job Description

Team Leader Homeless Drugs and Alcohol Team - Society of St James

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our developments across South Wales - Tenby, Swansea, Porthcawl &amp; Cardiff. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £13.77 per hour Mileage will be paid. Benefits: Group personal pension, life insurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Relief House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Relief House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our development across Bristol and the surrounding areas. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £13.77 per hour Mileage will be paid. Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Relief House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Relief House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Team Manager - Housing Support Department: Housing Support Employment Type: Permanent Location: East Sussex - St-Leonards-On-Sea Compensation: GBP 33,951 / year Description Location: Office base is in St Leonards. Team delivery covering Hastings and Rother districts. Salary: GBP 33,951 per year Plus GBP 1,000 annual essential car user allowance Hours: 37 per week Are you someone who leads with empathy, brings structure to complexity, and is passionate about helping people feel safe and secure in their homes? Southdown is one of the leading providers of housing, care, and support services in Sussex. Our Housing Support Services help people who are at risk of homelessness, living in temporary accommodation, or facing challenges such as poverty, mental health issues, or domestic abuse. We work in partnership with local authorities to offer person-centred support that helps people find stability and move forward. As a Team Manager, you'll lead our frontline housing support staff, helping create a consistent, compassionate and effective service. You'll provide guidance, oversight and encouragement to staff while building strong relationships with commissioners and community partners. Your leadership will create the conditions where people doing challenging work feel supported, heard and able to deliver real impact. The Assertive Outreach &amp; Move On ServiceThe Assertive Outreach &amp; Move On Service provides direct support to people across East Sussex who are rough sleeping or living in temporary accommodation following a period of homelessness. Working alongside a multi-disciplinary team, including health services, substance dependency services and housing authorities we provide a wraparound package of support, using a trauma-informed approach, aimed at supporting people away from homelessness and into settled accommodation. We welcome applications from people with experience in roles such as Housing Team Leader, Homelessness Services Manager, Supported Housing Coordinator, or anyone with the right values, leadership experience and transferable skills. If you bring a supportive leadership style and commitment to housing security, we will provide the training to help you succeed in the role. Perks and benefits: <ul><li>Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.</li><li>Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.</li><li>Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.</li><li> Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. </li><li>Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.</li><li>25 days paid holiday plus bank holidays.</li></ul>Knowledge, Skills and Experience What you'll need for the role: <ul><li>Experience managing or supervising a frontline support team</li><li>A values-led approach to leadership, staff wellbeing and service quality</li><li>Strong organisational and communication skills</li><li>Confidence working with external partners, stakeholders and commissioners</li><li>A commitment to inclusive, trauma-informed practice</li><li>A full UK driving licence and access to a car (with business insurance)</li><li>An enhanced DBS check (paid for by Southdown)</li></ul>What would be nice: <ul><li>Knowledge of housing, homelessness prevention or tenancy sustainment</li><li>Experience managing risk, safeguarding or crisis situations</li><li>Familiarity with contract delivery or working to KPIs</li></ul>Training:Our award-winning in-house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply:Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.

Team Manager - Housing Support

Team Manager - Housing Support Department: Housing Support Employment Type: Permanent Location: East Sussex - Hailsham Compensation: GBP 33,951 / year Description Location: Office base in Hailsham. Team delivery covering Eastbourne, Lewes and Wealden areas. Salary: GBP 33,951 per year Plus GBP 1,000 annual essential car user allowance Hours: 37 per week Are you someone who leads with empathy, brings structure to complexity, and is passionate about helping people feel safe and secure in their homes? Southdown is one of the leading providers of housing, care, and support services in Sussex. Our Housing Support Services help people who are at risk of homelessness, living in temporary accommodation, or facing challenges such as poverty, mental health issues, or domestic abuse. We work in partnership with local authorities to offer person-centred support that helps people find stability and move forward. As a Team Manager, you'll lead our frontline housing support staff, helping create a consistent, compassionate and effective service. You'll provide guidance, oversight and encouragement to staff while building strong relationships with commissioners and community partners. Your leadership will create the conditions where people doing challenging work feel supported, heard and able to deliver real impact. The Assertive Outreach &amp; Move On ServiceThe Assertive Outreach &amp; Move On Service provides direct support to people across East Sussex who are rough sleeping or living in temporary accommodation following a period of homelessness. Working alongside a multi-disciplinary team, including health services, substance dependency services and housing authorities we provide a wraparound package of support, using a trauma-informed approach, aimed at supporting people away from homelessness and into settled accommodation. We welcome applications from people with experience in roles such as Housing Team Leader, Homelessness Services Manager, Supported Housing Coordinator, or anyone with the right values, leadership experience and transferable skills. If you bring a supportive leadership style and commitment to housing security, we will provide the training to help you succeed in the role. Perks and benefits: <ul><li>Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover.</li><li>Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car.</li><li>Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets.</li><li> Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. </li><li>Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service.</li><li>25 days paid holiday plus bank holidays.</li></ul>Knowledge, Skills and Experience What you'll need for the role: <ul><li>Experience managing or supervising a frontline support team</li><li>A values-led approach to leadership, staff wellbeing and service quality</li><li>Strong organisational and communication skills</li><li>Confidence working with external partners, stakeholders and commissioners</li><li>A commitment to inclusive, trauma-informed practice</li><li>A full UK driving licence and access to a car (with business insurance)</li><li>An enhanced DBS check (paid for by Southdown)</li></ul>What would be nice: <ul><li>Knowledge of housing, homelessness prevention or tenancy sustainment</li><li>Experience managing risk, safeguarding or crisis situations</li><li>Familiarity with contract delivery or working to KPIs</li></ul>Training:Our award-winning in-house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply:Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.

We're Centrick - residential property experts with a clear mission: to make lives better, every day. Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance - we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we're powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact - for our clients, customers, and communities. So, who are we looking for? As Tenancy Operations Manager, you will play a pivotal role in driving operational success across a varied portfolio of residential properties - including social housing schemes, private rented, and mixed-use assets. You will lead an in-house team of 4+ tenancy professionals alongside a network of partner agents nationwide, ensuring key performance indicators such as void control, proactive/reactive maintenance, tenancy sustainment, and regulatory compliance are consistently achieved. You'll act as the primary point of contact for clients, including housing associations, local authorities, and private investors, ensuring tenancy operations meet social housing standards, including adherence to the Regulator of Social Housing (RSH) codes, Housing Health and Safety Rating System (HHSRS), and Equality Act requirements. What you'll be doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply. <ul> <li>Lead, motivate, and develop a high-performing tenancy team, including operational coordinators, ensuring excellent service delivery aligned with social housing tenancy management principles.</li> <li>Oversee portfolio KPIs including void minimisation, tenancy sustainment initiatives, timely maintenance interventions, and compliance with statutory and contractual obligations.</li> <li>Ensure tenancy operations uphold the highest standards of social housing compliance, including tenancy audits, rent collection protocols, safeguarding vulnerable tenants, and anti-social behaviour management.</li> <li>Manage escalated complaints and resolve tenancy disputes with sensitivity and fairness, ensuring compliance with the Housing Ombudsman's complaint handling code.</li> <li>Collaborate closely with Asset Managers and social housing clients to align tenancy services with strategic objectives and social value outcomes.</li> <li>Lead the smooth onboarding and integration of new social housing portfolios, HMOs, and mixed-tenure schemes, ensuring regulatory compliance and tenant engagement.</li> <li>Oversee all core tenancy functions: applicant registration, property viewings, tenancy agreements, inventory management, rent arrears control, and deposit administration.</li> <li>Coordinate with maintenance teams and contractors to ensure health &amp; safety compliance, responsive repairs, and planned maintenance aligned with social housing standards.</li> <li>Champion a culture of tenant engagement, wellbeing, and community integration, supporting tenancy sustainment and reducing turnover.</li></ul>What you need to succeed <ul> <li>Minimum 2 years' team leadership experience in social housing tenancy management, asset management, or residential lettings operations.</li> <li>Strong knowledge of social housing legislation, including tenancy law, the Regulator of Social Housing's standards, HHSRS, and safeguarding.</li> <li>Proven track record of managing operational teams delivering high-quality tenancy services and driving continuous service improvement.</li> <li>Experience working with vulnerable tenants, applying tenancy sustainment best practices and compliance frameworks.</li> <li>Excellent communication, stakeholder management, and leadership skills.</li> <li>A proactive approach to problem-solving, risk mitigation, and performance monitoring.</li> <li>Passionate about delivering social value and improving tenant outcomes.</li></ul>Why join us? <ul> <li>Time to Recharge: 25 days' holiday plus bank holidays</li> <li>Future Security: Enhanced pension scheme based on role</li> <li>Extra Holiday: Your holiday allowance grows with your length of service-because loyalty deserves rewards</li> <li>Health &amp; Wellbeing: Medicash virtual GP, therapies, dental and optical support</li> <li>Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most</li> <li>Learning &amp; Development: Study support and access to our dedicated academy to help you grow professionally and personally</li> <li>Mental Health Support: 24/7 mental health services</li> <li>Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way</li> <li>Giving Back: One volunteer day annually to support a charity or cause close to your heart</li> <li>Reward Platform: Monthly perks how you like</li></ul>At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know-we're here to help you succeed.

10 Housing services manager Full Time Jobs