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<ul><li>Function: Asset Management</li><li>Seniority: Officer</li><li>Salary: £60,000 (per-annum)</li><li>Reference: DW23</li><li>Location: London</li><li>Type: Permanent</li><li>Closing Date: 31-01-2025</li></ul> Greenacre are pleased to be supporting a social housing provider in South West London with their recruitment of a Damp, Mould and Disrepair Surveyor.The ideal candidate will be able to contribute to the successful delivery and completion of damp, mould, disrepair works and hold an accredited qualification with either the Royal Institution for Chartered Surveyors or the Chartered Institute of Building.What will you do in the role?<ul><li>To project manage damp, mould and disrepair works from inception through to completion including diagnosing, specifying; procuring and monitoring.</li><li>Ensure effective solutions for managing and reducing the causes of damp and mould are identified, which will include building repairs, installing mechanical ventilation and humidity control systems, and by providing clear advice to residents to help them understand the causes of damp and mould and behaviours that will reduce humidity in their homes.</li><li>Undertake contractor administration duties as required including reviewing Bills of Quantities, Schedules of Works, Specifications and all contract documentation, ensuring that these comply with the project brief and timescales, budget estimates, all relevant legislation, health and safety regulations and policies.</li><li>To effectively manage contractors, carrying out and managing the quality inspection process of works, including pre-start scoping, work in progress quality inspections and post inspection sign-offs.</li><li>Maintain CRM and systems recording progress of the works to ensure information is accurate and up to date, providing regular project updates to the senior management team.</li><li>Certifying contractor valuations and claims within this role’s delegated authority limits, including interim and final account payment.</li><li>Work closely with our Resident Liaison Officer to ensure customers are informed of progress at all stages, the works offer excellent customer experience and high levels of customer satisfaction.</li></ul>Who would excel in this role?<ul><li>A good communicator that is customer focused, maintains effective relationships and is able to prioritise effectively to meet deadlines.</li><li>A candidate with excellent organisational skills in order to work within time constraints, whilst ensuring policies and procedures are adhered to.</li><li>Someone with the ability to use remote technology and an advanced level in Microsoft Word, Excel and Outlook.</li><li>&nbsp;Someone with a minimum of two years’ experience in delivering stock investment / major works to social housing or private residential housing.</li><li>An individual with experience of managing suppliers through long term contracts which include JCT Measured Term contracts or similar.</li><li>A proven track record of delivering excellent customer experience and satisfaction through stock investment works.</li><li>A candidate with a sound knowledge of Keystone and managing planned works through Keystone Planned Maintenance module.</li></ul>To discuss this role in more depth, please call Dean Wylie on 07715 658148 or email <a href="mailto:Dean@Greenacre-Recruitment.com" target="_blank">Dean@Greenacre-Recruitment.com</a>.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Damp, Mould and Disrepair Surveyor

Contract terms Starting salary: PO5 (£50,574 - £53,607) Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type: Fixed term contract (6 months from start date) Closing date: Sunday, 9th February 2025 at 23:59 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role We are seeking an enthusiastic, empathetic, and experienced housing professional to join our fast-paced Tenancy Management Team on a 6-month fixed-term basis. In this role, you will provide a comprehensive Tenancy Management Service to our residents, supporting them in sustaining their tenancies. Additionally, you will be responsible for the line management of five officers, offering guidance, support, and managing their performance. About the team Reporting to the Head of Tenancy and Communities, you will have direct line management of up to five dedicated officers. This role covers the West and Central areas of the Borough, working alongside the Housing Manager responsible for the East. Collaboration with the wider cross-functional team within the Directorate is essential, as Haringey fosters a one-team approach with no silo working. About you We are seeking an individual with drive and passion for providing a high-quality Tenancy Management Service to residents, ensuring they are at the heart of what we do. If you can lead a high-performing team, think on your feet, make decisions, and have an in-depth knowledge of the regulatory framework within the housing sector, we would like to hear from you. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Manager

<ul><li>Function: Asset Management</li><li>Seniority: Officer</li><li>Salary: £42,000 (per-annum)</li><li>Reference: DW16</li><li>Location: Hertfordshire</li><li>Type: Permanent</li><li>Closing Date: 31-01-2025</li></ul>Greenacre are pleased to be supporting a housing association, based in Hertfordshire with their recruitment of a property inspector.Our client is vibrant, forward thinking housing association with ambitious plans. Through their plans, reporting and operational activity, they seek to earn and sustain the trust of key stakeholders including their customers, colleagues, statutory and voluntary partners, suppliers, lenders and others.Our client’s aim is to be a great place to work and somewhere colleagues will tell you about the practices that they engage in to develop people to the best they can be.The ideal candidate will have experience identifying and specifying repairs required in housing association’s housing stock, as well as prioritising and overseeing the work.What will you do in the role?<ul><li>Liaise and visit residents to inspect, providing guidance, specifying and prioritising works, where required.</li><li>Accurately undertaking inspections across all settle owned properties, internally, externally and common areas.</li><li>Working with service controllers to ensure works are classified and raised based on defined priorities</li><li>Oversee works, liasing with contractors (internal or external) ensuring adherence to health and safety, time and cost processes</li><li>Have a good understanding of HHSRS.</li><li>Have a strong understanding of building components and potentially a trade background</li><li>Be familiar with the Decent Homes standard guidelines.</li><li>Be flexible to support different types of inspections. Damp, mould and condensation reports, mutual exchanges, post inspections etc.</li></ul>&nbsp;Skills and experience<ul><li>IT skills. Suitable to complete forms and communicate instructions</li><li>Familiarity with handheld data capture devices</li><li>Ability to work collaboratively as part of a team, bringing enthusiasm and a ‘can-do’ attitude.</li><li>The ability to undertake surveys from day one.</li><li>A good understanding of building elements and why they fail.</li><li>A good understanding of why damp, mould and condensation occur, and solutions required to remedy them</li><li>Excellent customer services skills – you want to serve customers and have a passion for ensuring homes are safe and a place they are proud to live</li></ul>To discuss this role in more depth, Dean Wylie on 07715 658148 or click the apply now buttonThis vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Repairs Inspector

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £35.00 - £40.00 (per-hour)</li><li>Reference: ECHOTL</li><li>Location: Essex</li><li>Type: Temporary</li><li>Closing Date: 08-02-2025</li></ul>&nbsp;Location: EssexSalary: £35-40 per hourDuration: 6 months interimGreenacre are pleased to be supporting a social housing organisation, based in Essex, with their recruitment of a Housing Options Team Leader.You will lead and co-ordinate the day to day operational business of the Housing Options Team and it’s associated workload and ensure the team provide a cost effective value for money service to it’s community.What will you do in the role?<ul><li>Undertake day-to-day monitoring of workloads and management of the Housing Options Team</li><li>Manage, motivate and develop members of the Housing Options Team, ensuring they meet performance and customer service objectives and deal with under-performance or disciplinary matters in accordance with the council’s procedures</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures for the taking of homelessness applications are followed, to ensure that the necessary enquiries and robust homelessness decisions are made in accordance to legislation and statutory guidance</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures to ensure the correct allocation of social housing within the district in accordance with the Council’s allocations policy are being followed</li><li>Be responsible for the monitoring of the homelessness budget</li></ul>Who would excel in this role?<ul><li>Extensive knowledge of Homelessness legislation, code of guidance and associated case law and any relevant legislation</li><li>Knowledge of other legislation that impinges on homelessness and the allocation of social housing</li><li>Good knowledge of housing options/Choice Based Lettings schemes</li><li>Ability to lead, motivate and support team members</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979 or click the apply now button.&nbsp;This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Housing Options Team Leader

Annual salary: up to £42,500.00 Housing Manager - 'Find your own accommodation' scheme The role will be based from home however the successful candidate will be required to travel regularly to our accommodation sites and manage a dispersed team. This role will cover sites across the south &amp; Wales. Full Time, up to 9 months FTC, with potential to extend - 40 hours per week Up to £42,500 per annum plus £4,500 company car allowance About the role: We are collaborating with our client to resettle families in the UK under the Afghan Resettlement and Assistance Policy. Initially, these families will be housed in various accommodation bases, known as the transit estate, before moving to permanent homes within the community. Over the next nine months, Mears will assist service users in securing private rental homes across the UK. This position is part of the management team, collectively responsible for supporting frontline delivery and meeting contractual requirements. As a Housing Manager, you will play a crucial role in providing housing solutions and delivering exceptional service to our service users and the community. You will manage a team of Housing Advisors who assist Afghan families in finding suitable homes in the private rental market. Additionally, you will identify new partnership opportunities while ensuring excellent customer service, performance, and full compliance with the contract. • Manage and oversee a team of Housing Advisors across all ARAP reception sites on a daily basis. • Supervise the implementation and delivery of housing interventions to help service users identify and secure rental accommodation. • Drive improvements in housing outcomes through a continuous improvement cycle. • Collaborate with Welfare Operations Managers to deliver a seamless service that meets the individual and property needs of all service users. • Manage relationships with third parties and landlords to maintain property standards and meet the needs of service users. What are we looking for? <ul><li>Previous experience working within the housing sector</li><li>Previous experience working within the refugee sector would be ideal</li><li>A thorough understanding of the UK benefit system</li><li>Deadline management</li><li>Interpersonal communication</li><li>Ability to build internal relationships, and manage dispersed teams</li><li>Negotiation knowledge</li><li>IT literate</li><li>Excellent communication</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Choice of company car or car allowance </li><li>Access to EAP Counselling sessions</li></ul>If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on <a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>. We look forward to hearing from you soon. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.

Housing Operations Manager

Join our team as a Team Leader in the Colchester area! Newcross Healthcare is hiring now! At Newcross, we want to make sure that our health and social care workers are well supported, which is why we have developed our exclusive app featuring lots to tools to make finding work quick and simple. Same-day pay - enjoy having instant access to up to 50% of the value of your payslip with FlexiPay . As a Team Leader in the Colchester area, you'll earn up to £17.16 per hour ( inc holiday pay). You will lead a team supporting adults with autismand Learning Disabilities enabling them to maximise their potential and develop life skills across multiple activities . You and the team will provide daily support, personal care, medication administration and ensuring service users always receive person-centred care . This role will suit an applicant with prior experiencesupporting people with Autism and intensive behavioural support and of working within a supervisory role whilst leading a team. Why join us: Competitive Pay: Enjoy excellent hourly rates. Flexible Shifts: Choose when you work through our HealthForceGo app. Free Training: Unlimited access to over 4,000 courses with FuturU . Discounts: Get 30,000+ deals with top brands through Perks at Work. Welcome Box: Receive a free gift box and Newcross uniform when you start work. Earn up to £500 for every nurse or carer you recommend! Simply refer them to us. Requirements: Eligibility: Right to work in the UK. Experience: 6-months of UK caregiving experience within the past 3 years. Skills: Knowledge of care equipment and handling techniques. Qualities: Teamwork, flexibility, professionalism, and exceptional caregiving skills. Driving: It is highly desirable that you hold a full UK clean driving licence . Why Newcross Healthcare? We're committed to making your life easier and your work more efficient. Our goal is to match the right healthcare professional to the right client at the right time. Enjoy automatic shift matching, based on your preferences, with our AutoAssign feature in our HealthForceGo app. Apply today and join Newcross as a Team Leader!

Team Leader

<ul><li>Function: Asset Management</li><li>Seniority: Officer</li><li>Salary: £45,680 - £48,154 (per-annum)</li><li>Reference: MT0055</li><li>Location: London</li><li>Type: Permanent</li><li>Closing Date: 31-01-2025</li></ul> We are delighted to be supporting a West London based housing association with their recruitment of a Technical Surveyor.What will you do in the role?<ul><li>To work with contractors, consultant partners, colleagues and residents to deliver the full range of repairs, maintenance and voids services across all housing stock</li><li>Deliver repairs, maintenance and stock investment contracts</li><li>Inspect day to day repair problems as required</li><li>Undertake diagnosis of defects and repairs for void properties and prepare specifications for remedial works</li><li>Commission/procure and project manage works to void properties to the required standard</li><li>Assist in the procurement of contract management in respect of both responsive and major repairs</li><li>Provide technical support to the Building Safety Manager and Health &amp; Safety Advisor</li><li>Undertake technical audits of works undertaken by contractors and consultants</li><li>Lead, as appropriate, inspections pre-work, during work and post-completion</li><li>Manage works completed by third party specialists such as contractors/consultants</li><li>Take action to ensure any want of repair is not escalated to become claims of disrepair</li><li>Provide professional, technical surveying input to ensure any cases that result in court action are dealt with thoroughly and efficiently</li><li>Ensure all recoverable expenditure are authorised, recorded, reported and recovered where possible</li><li>Deal with property related matters including environmental health notices, repairs complaints, building related insurance claims.</li></ul>Who would excel in this role? Ideally, someone who has:<ul><li>Working knowledge or building regulations, landlord and tenant law, party wall legislation and practice and emerging trends in building law and practice, including health &amp; safety legislation</li><li>Knowledge of housing, Housing Law and the regulatory framework</li><li>Knowledge of repairs and maintenance in the context of social housing</li><li>Sound knowledge of building maintenance services including the ability to identify building defects and take appropriate remedial action</li><li>Ability to prepare cost estimates, specification and assist in the preparation of tenders and contract documents</li><li>Knowledge and understanding of the diverse lifestyles and needs of residents</li><li>Knowledge and understanding of landlord and tenants issues arising from leasehold properties</li><li>Good communication, liaison and report writing skills/Excellent organisation and record keeping skills</li><li>Ability to effectively plan workload and follow up outstanding tasks</li><li>Relevant experience in a maintenance and responsive repairs capacity</li><li>Experience of undertaking complex defects diagnoses across building types</li><li>Experience of working with residents, involving them in monitoring and shaping services</li><li>Experience of commissioning and managing contractors and consultants</li><li>Experience of contributing to budget setting and implementing quality systems</li><li>Experience of partnering with third party stakeholders and implementing a range of procurement mechanisms and processes</li><li>Experience of project managing planned maintenance and/or major works</li></ul>To find out more about this role, and for a full job description, please contact Michelle Twydell on 07395 325052/<a href="mailto:%22Zara%20Kelly%22%3Czara@greenacre-recruitment.com%3E" target="_blank">michelle@greenacre-recruitment.com</a>.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.Greenacre Recruitment are committed to providing employment opportunities from a diverse and inclusive candidate talent pool. We believe diversity drives innovation.If you feel you have what it takes to fulfil this role, but are worried about any perceived barriers that might hold you back from applying, please contact us for an informal chat about your requirements and we will do our best to assist.

Technical Surveyor

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £35.00 - £40.00 (per-hour)</li><li>Reference: ECHOTL</li><li>Location: Essex</li><li>Type: Temporary</li><li>Closing Date: 08-02-2025</li></ul>&nbsp;Location: EssexSalary: £35-40 per hourDuration: 6 months interimGreenacre are pleased to be supporting a social housing organisation, based in Essex, with their recruitment of a Housing Options Team Leader.You will lead and co-ordinate the day to day operational business of the Housing Options Team and it’s associated workload and ensure the team provide a cost effective value for money service to it’s community.What will you do in the role?<ul><li>Undertake day-to-day monitoring of workloads and management of the Housing Options Team</li><li>Manage, motivate and develop members of the Housing Options Team, ensuring they meet performance and customer service objectives and deal with under-performance or disciplinary matters in accordance with the council’s procedures</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures for the taking of homelessness applications are followed, to ensure that the necessary enquiries and robust homelessness decisions are made in accordance to legislation and statutory guidance</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures to ensure the correct allocation of social housing within the district in accordance with the Council’s allocations policy are being followed</li><li>Be responsible for the monitoring of the homelessness budget</li></ul>Who would excel in this role?<ul><li>Extensive knowledge of Homelessness legislation, code of guidance and associated case law and any relevant legislation</li><li>Knowledge of other legislation that impinges on homelessness and the allocation of social housing</li><li>Good knowledge of housing options/Choice Based Lettings schemes</li><li>Ability to lead, motivate and support team members</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

The vacancy Hours: 35 hours per week Shift Pattern: TBC Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing </li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people </li> <li>Experience of Housing Management &amp; Maintenance </li> <li>Experience of Housing aid and advice </li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information </li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths </li> <li>Substantial administrative experience </li> <li>Sound knowledge of Health and Safety legislation </li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations </li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme </li> <li>Holiday pay </li> <li>Holiday purchase scheme </li> <li>Occupational Sick Pay </li> <li>Occupational Maternity/Paternity Pay </li> <li>Health Cash Plan </li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure) </li> <li>Income protection </li> <li>Eye care vouchers </li> <li>Car lease scheme </li> <li>Cycle to Work scheme </li> <li>Employee Assistance Programme </li> <li>Support to progress and develop </li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications 02 February 2025 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

The Vacancy It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities. We are excited to recruit for this role at Golding and appoint a Customer Support Team Leader (Housing) to join our Tenancy &amp; Housing team, where you'll be able to play a key role in shaping our future. You'll be passionate and focussed on helping our customers thrive and sustain their tenancies. In this key position, you will be responsible for leading our support team which covers welfare benefits, employment advice, tenancy sustainment and handyperson services. The advisors work in collaboration with other teams across Golding Homes and external partners to get the best outcomes for our customers. What you'll be doing <ul> <li>Supporting the Customer Success Manager in achieving a high performing team.</li> <li>You'll be helping deliver high quality support services for Golding Homes, ensuring support is provided to customers to sustain tenancies.</li></ul><ul> <li>You'll support, coach, train and work collaboratively with the Support Team to achieve maximum performance. Managing and motivating individuals to ensure they provide a quality customer focused and performance driven service.</li> <li>You'll develop, direct and lead effective partnership co-ordination and working arrangements with third parties and voluntary agencies.</li></ul>More about you. What can you bring? <ul> <li>You'll be passionate about supporting our customers and sustaining tenancies, enabling our customers to thrive.</li> <li>Ideally you'll have gained experience within either income management, welfare benefits, employment support or tenancy sustainment.</li> <li>Ideally, you'll have experience of leading a team, coaching and motivating others to achieve targets and improve performance, along with extensive experience of support delivery and quality case management.</li> <li>Experience of working with housing management systems or working with similar computerised systems.</li></ul><ul> <li>Experience of working with relevant external agencies including those who support vulnerable customers.</li></ul><ul> <li>Experience working with and supporting customers.</li></ul><ul> <li>Experience of clear and concise report writing, managing budgets &amp; successfully implementing new ways of working and supporting change.</li></ul><ul> <li>Understanding of housing, welfare benefits, and other policies, regulations, or incentives to maximise tenants' income.</li></ul><ul> <li>Knowledge of mental health issues, safeguarding, domestic abuse and what other agencies and organisations can provide, with the ability to deal with complex or difficult cases.</li></ul>Please note a full driving licence and DBS are required for this role. When and where you'll be doing it You will enjoy a 37-hour working week and earn an annual salary up to £44,100 depending on skills and experience. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation. What will you get in return? Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here. You'll get: • 28 days annual leave per year (plus bank holidays) • Company pension contribution and life assurance • Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more. • An annual Wellbeing Fund • Hybrid Working Closing Date: Sunday 2nd February at midnight We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Equality, Diversity and Inclusion We're committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work. No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you'll get all the opportunities, support and respect you'd expect from Golding Homes. We're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

Customer Support Team Leader (Housing - Tenancy Sustainment)

Location: South London Salary: Circa £52,000 per annum Working Arrangement: Hybrid working availableMarks Consulting Partners are pleased to advertise an excellent opportunity on behalf of one of our esteemed clients for a Housing Manager. This is a leadership role, ideal for an experienced professional passionate about delivering exceptional housing services and driving positive change within communities.Key Responsibilities<ul><li>Leadership and Management:<ul><li>Lead and manage a team of housing officers and support staff, ensuring high-quality service delivery.</li><li>Provide direction, mentoring, and performance management to ensure team objectives are met.</li></ul></li><li>Strategic Planning:<ul><li>Develop and implement housing strategies to meet organizational goals and resident needs.</li><li>Monitor and evaluate the effectiveness of policies and procedures, recommending improvements where necessary.</li></ul></li><li>Tenancy and Estate Management:<ul><li>Oversee tenancy management, ensuring compliance with housing law, tenancy agreements, and best practices.</li><li>Ensure the timely resolution of complex tenancy issues, including disputes, antisocial behaviour, and breaches.</li></ul></li><li>Customer Service:<ul><li>Champion a customer-focused approach, ensuring tenants receive excellent support and guidance.</li><li>Act as an escalation point for complex resident queries and complaints.</li></ul></li><li>Financial Oversight:<ul><li>Manage budgets effectively, ensuring resources are allocated efficiently.</li><li>Oversee rent collection processes and ensure strategies are in place to minimize arrears.</li></ul></li><li>Partnership Working:<ul><li>Build strong relationships with external stakeholders, including local authorities, contractors, and community groups.</li><li>Represent the organization at meetings, forums, and events.</li></ul></li><li>Health, Safety, and Compliance:<ul><li>Ensure all properties comply with health and safety standards, including fire safety and maintenance requirements.</li><li>Maintain up-to-date knowledge of housing legislation and ensure the organization’s compliance.</li></ul></li></ul>About YouWe are seeking a candidate who is:<ul><li>Experienced in housing management or a related field, ideally in a leadership role.</li><li>Knowledgeable in housing law, tenancy management, and welfare benefits.</li><li>Skilled in managing and motivating teams to deliver high-quality services.</li><li>Proficient in financial management, including budgeting and rent collection.</li><li>A strong communicator with the ability to build relationships with diverse stakeholders.</li><li>Flexible and adaptable, with a solution-focused approach.</li></ul>What We Offer<ul><li>Competitive salary of circa £52,000 per annum.</li><li>Hybrid working arrangements to support work-life balance.</li><li>Opportunities for professional growth and development.</li><li>A supportive and inclusive workplace culture.</li></ul>How to ApplyIf you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

11 Housing services manager Jobs in England