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Job Description <ul><li>Babergh and Mid Suffolk District Councils</li><li>Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX</li><li>Salary: Competitive + Benefits</li><li>Hours: Full Time, 37 hours per week</li><li>Contract: Permanent</li><li>Reference: 21919</li></ul>Babergh and Mid Suffolk District Councils are proud of the progress we have made in housing over recent years, however there is still work to be done to achieve our ambitions for our residents and districts. We strive for excellence and a housing service that places residents at the centre; that meets the highest standards of safety and quality and strengthens our communities. If you are ready for the challenge and if our values of openness, ambition and accountability resonate with you, we would love to hear from you. About the role Reporting to the Deputy Chief Executive, you will join our Senior Leadership Team and lead a Housing Service with nearly 7,000 properties and 200+ employees, spanning two districts, with distinct geographies and political priorities. The service has recently been through major transformation which has seen significant improvements in tenant outcomes. We want you to build on our strong foundation and ensure that the progress we have made is sustained, particularly in areas of compliance, repairs performance, and customer experience. You will lead and steer our housing teams with a particular focus on embedding our neighbourhood management offer to tenants, improving our void performance, and bringing all our homes up to the Decent Homes Standard. This role will be about leading through scrutiny, shaping the future of housing in Babergh and Mid Suffolk, and making a real difference for thousands of residents. About you An ambitious Housing Professional, you will be a visionary leader who can steer our housing service through regulatory scrutiny, cultural change, and operational complexity. You will bring with you a track record of achievement, delivering high quality affordable social housing services within a complex, multi-agency social housing environment. You will have experience of working collaboratively with stakeholders at a strategic level, managing complex budgets with significant constraints, workforce development, and performance improvement within affordable social housing services. You will demonstrate passion, drive and ambition to sustain and improve housing service levels for our communities and residents. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: <ul><li>60 conservation areas</li><li>two National Landscapes</li><li>many picturesque market towns.</li></ul>It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: <ul><li>generous leave entitlement (26 days a year, rising to 31 days after 5 years)</li><li>competitive local government pension scheme</li><li>wellbeing support and employee assistance programs</li><li>private health care options</li><li>electric vehicle salary sacrifice scheme</li><li>paid volunteering days</li><li>flexible and hybrid working arrangements (business needs permitting)</li><li>great learning and development opportunities.</li></ul>For more information, visit our Employee Benefits page. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. For more information The recruitment for this position is being managed exclusively by Penna Recruitment, who are operating as an Executive Recruitment Consultancy, on behalf of Babergh and Mid Suffolk District Councils. For a confidential conversation, please contact our consultants at Penna: <ul><li>Kelly Ridley on 07709 512415 or email: <a href="mailto:kelly.ridley@penna.com" target="_blank">kelly.ridley@penna.com</a></li><li>Bruna Varante on 07858 306725 or email: <a href="mailto:bruna.varante@penna.com" target="_blank">bruna.varante@penna.com</a></li><li>Vikhram Singh on 07885 643 273 or email: <a href="mailto:vikhram.singh@penna.com" target="_blank">vikhram.singh@penna.com</a>.</li></ul>How to apply For more information and how to apply, please visit the vacancy on the Penna Website. Please read the Candidate Pack (pdf) (which includes the Job Description) before applying for this job opportunity. Closing date: 11.55pm, 22 January 2026. Technical Interview date: week commencing 26 January 2026. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. About the Team IMPORTANT PLEASE READ BEFORE APPLYING To apply, please follow the application process detailed above. This job does not have a Suffolk Jobs Direct online application form. The 'Apply Now' button below only allows you to submit a job alert, not an online application.

Director of Housing

We are pleased to share an opportunity for someone to us as a Neighbourhood Officer. As a Neighbourhood Officer, you will work as part of the Neighbourhoods team to look after our communal areas and neighbourhoods to create safe and thriving communities for our tenants. You will deliver outstanding customer service by regularly inspecting our neighbourhoods, playgrounds and independent living schemes to ensure they are safe, clean, tidy, and free from graffiti, litter or fly-tipping. You'll help our tenants to enjoy their homes by giving support with items such as changing a light bulb or cutting back a hedge and by being a friendly face within the community who is able to identify and address issues by talking to residents and understanding the area. Working Hours: 37 hours per week, 8:30-16:30 Monday - Thursday 08:30-16:00 Fridays Working Location: Essex area including Braintree/Colchester/Witham and surrounding areas This is a field-based role and will require travel to our customers and properties in and around the areas above, a company vehicle will be provided, Applications are welcomed for the role of Neighbourhood Officer from those with previous experience of working in a customer facing environment. You'll need to have excellent customer service and communication skills with the ability to deliver complex or difficult messages in an engaging way. Whilst being able to work on your own initiative and possessing exceptional relation shipbuilding skills. Proficient in Microsoft Office and competent with IT packages, you will also require a full valid driving licence. click here for details of the benefits of Joining Flagship Services as a Neighbourhood Officer Please see the attached The Neighbourhood Officer - The Part I Play Statement , for responsibilities and requirements details. When applying you will be asked to attach your CV and provide a supporting statement, outlining why you're the right person for the job. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Applications may be reviewed, and candidates invited to interview ahead of the close date. No Agencies please. Application Close date: 16th January 2025 (Midnight) Division Flagship Services Department Neighbourhoods Locations Mobile - Newtide Homes Yearly salary £29,056.23 Employment type Full-time

Neighbourhood Officer

At Orbit our customers are at the heart of everything we do, we're looking for an individual with bags of personality and a real passion to support our customers in their homes and communities. Neighbourhood Manager - Your Opportunity to Make a Real Difference Based in Ipswich / East Area , our Neighbourhood Manager role is all about making positive change where it matters most - in your community. As the dedicated local lead, you'll be the friendly face customers turn to for support, guidance, and solutions. Whether it's working with Local Authorities and Housing Association partners or helping residents with Anti Social Behaviour concerns, estate services, and tenancy matters, your focus will be on delivering an exceptional experience every step of the way. We're looking for someone who truly cares about people and places. If you thrive on building relationships, enjoy being out and about in the community at least three days a week, and don't mind the occasional evening or weekend work, you'll fit right in. Your commitment to customer service, brilliant time management, and willingness to go the extra mile will set the standard for community wellbeing and safety. If you're passionate about creating vibrant, safe neighbourhoods where everyone feels supported and heard, we would love to hear from you. Join us and help shape the future of Norwich, one conversation and one connection at a time. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery. Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required. If you are passionate about housing, safety, and community wellbeing, we encourage you to apply. The role will cover the Ipswich area with access to our office in Norwich city centre. This role works in a hybrid way using a blend of field, home and office based working. What you'll achieve You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy. What you'll bring Essential skills <ul><li>Strong background in customer centred operations or similar, with a demonstrable track record of case or portfolio management;</li><li>A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.</li><li>Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.</li><li>A full UK driving licence, permanent access to an appropriate vehicle along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.</li><li>Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment</li></ul>Desirable skills <ul><li>Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management or equivalent or a commitment to work towards these within 12 months of completing a probationary period.</li></ul>Why Orbit? Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: <ol><li>Online application</li><li>Interview(s)</li><li>Decision and offer</li></ol> We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Neighbourhood Manager

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to us as a Housing Manager. This is a permanent job, working 37 hours per week, Monday to Friday. This role is working from our office in Melton, Near Woodbridge. The role comes with Agile Working and Flexible Working will be considered. This will focus on the tenancy management stream of work and will be managing a field based team of officers. As a Housing Manager, you will lead and a develop a team and support the Head of Housing to deliver our housing strategy and our vision, Housing Made Simple. You'll be the subject matter expert for my service area ensuring the function meets all regulatory and legislative requirements. Taking a coaching approach to empower your team to deliver an outstanding housing management service to our tenants. You'll support the team to resolve complex enquiries whilst encouraging them to be autonomous and be confident in their decision making, driven by doing the right thing for our customers and our business. You'll support your manager to lead on our vision, Housing Made Simple, to make it as easy as possible for tenants to rent their homes whilst ensuring we are compliant with the law, legislation, and Flagship's policies and procedures. Applications are welcomed for the role of Housing Manager from those with previous experience of leading and developing a team, ensuring they have the skills, knowledge, and resources to carry out their roles. You'll need extensive housing management experience, preferably in social housing. To be able to demonstrable experience of continuous improvement , shaping the future direction of the team and wider business. With the ability to analyse and interpret data to understand and improve performance. Educated to GCSE standard or equivalent. You will also need a full UK Driving Licence. The ideal candidate will also have a CIH 4 - Housing Qualification or be willing to study towards it. In return for your hard work, we offer a competitive salary of £46,297.19 per annum and a benefits package that includes: <ul><li>25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.</li><li>Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.</li><li>Death in Service Benefit.</li><li>Company Sick Pay.</li><li>An agile working environment to achieve a healthy work/life balance.</li></ul>and that's not all! We're also proud to offer: <ul><li>Opportunities for development (including apprenticeships, our Academy, and various training options).</li><li>Health and well-being programs and initiatives.</li><li>Empowerment (we give you the tools and systems to make the right decisions for resolving issues).</li><li>A Leadership Team that inspires, develops, and supports you.</li></ul>Please see the attached The Housing Manager The Part I Play Statement , for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 3891 and state that you are applying to be a Housing Manager, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here , to see the full list of benefits for this job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 05.01.2026. Interview Date: 12th and 13th January 2026. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please. Housing Manager - Reference Number 3891 About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship . By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive. Division Housing Department Newtide Homes Locations Riduna Park, Melton Remote status Hybrid Yearly salary £46,297.19

Housing Manager

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to us as a Housing Manager. This is a permanent job, working 37 hours per week, Monday to Friday (work pattern to be agreed with the successful candidate). This role is working from our office in Bury St. Edmunds. The role comes with Agile Working and Flexible Working will be considered. This will this role will manage the lettings stream of housing management and will be managing a field based team of officers. As a Housing Manager, you will lead and a develop a team and support the Head of Housing to deliver our housing strategy and our vision, Housing Made Simple. You'll be the subject matter expert for my service area ensuring the function meets all regulatory and legislative requirements. Taking a coaching approach to empower your team to deliver an outstanding housing management service to our tenants. You'll support the team to resolve complex enquiries whilst encouraging them to be autonomous and be confident in their decision making, driven by doing the right thing for our customers and our business. You'll support your manager to lead on our vision, Housing Made Simple, to make it as easy as possible for tenants to rent their homes whilst ensuring we are compliant with the law, legislation, and Flagship's policies and procedures. Applications are welcomed for the role of Housing Manager from those with previous experience of leading and developing a team, ensuring they have the skills, knowledge, and resources to carry out their roles. You'll need extensive housing management experience, preferably in social housing. To be able to demonstrable experience of continuous improvement , shaping the future direction of the team and wider business. With the ability to analyse and interpret data to understand and improve performance. Educated to GCSE standard or equivalent. You will also need a full UK Driving Licence. The ideal candidate will also have a CIH 4 - Housing Qualification or be willing to study towards it. In return for your hard work, we offer a competitive salary of £46,297.19 per annum and a benefits package that includes: <ul><li>25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.</li><li>Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.</li><li>Death in Service Benefit.</li><li>Company Sick Pay.</li><li>An agile working environment to achieve a healthy work/life balance.</li></ul>and that's not all! We're also proud to offer: <ul><li>Opportunities for development (including apprenticeships, our Academy, and various training options).</li><li>Health and well-being programs and initiatives.</li><li>Empowerment (we give you the tools and systems to make the right decisions for resolving issues).</li><li>A Leadership Team that inspires, develops, and supports you.</li></ul>Please see the attached The Housing Manager The Part I Play Statement , for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 3872 and state that you are applying to be a Housing Manager, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here , to see the full list of benefits for this job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 05.01.2026. Interview Date: 13th and 14th January 2026. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please. Housing Manager - Reference Number 3872 About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship . By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive. Division Housing Department Samphire Homes Locations Coppice House, Bury St Edmunds Remote status Hybrid Yearly salary £46,297.19

5 Jobs in Ipswich, UK