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The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Eadhelm Court development based in Edenbridge, Kent. Hours: 25 hours per week -Monday to Friday Hourly rate: £18,798 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Job summary We are seeking a highly motivated Mental Health Homelessness Senior Psychologist/Psychotherapist The post holder will be part of the Kent and Medway Homelessness Service, which provides screening and assessment of physical and mental health to homeless and vulnerably housed adults in the East Kent area. The post holder will undertake high quality direct (assessment and therapeutic) and indirect (consultative, advisory and evaluative) specialist psychology interventions within the service and taking substantial professional responsibility and exercising autonomous judgement in their professional practice. The post holder will ensure the clinical effectiveness of own practice and of service functioning by undertaking research and development relevant to the service area. The service is based on an outreach model and is delivered through a range of outreach activities and venues ad link with other key health, social and voluntary agencies The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010). Don't wait, apply now! Main duties of the job To participate in regular clinical supervision receiving professional support appropriate to the newly qualified grade and to negotiate further specialist supervision, development and training with the Head of Speciality including training in advanced supervision skills. To work within the Code of Ethics and the relevant professional practice guidelines of the relevant recognised professional body and the professional guidance framework of the Trust. To work within the framework of the policies and procedures of the Trust. To be responsible for the relevant data collection on work activities, as required, and to maintain a high standard of clinical record keeping. To participate fully in supporting the activities of the Psychological Therapies Services within the Trust, Including attending relevant meetings. Be responsible for ensuring a regular process of review is in place to detect incidents that indicate adverse quality of care, and triangulate About us We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year. Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident. Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together. Job description Job responsibilities To formulate and implement plans of brief psychologically informed treatment or management of clients mental health problems based on a multi-factorial psychological understanding and current evidence-based best practice. To undertake a range of psychological therapeutic interventions, drawing on a range of psychological models and employing a range of modalities (individual, family and group) adapted and tailored to the needs of the individual and the context and the ongoing evaluation of the outcomes of the intervention. To be responsible for providing a specialist psychological perspective in the assessment of service users and their families and contribute specialist psychological advice and support regarding referral decisions for mental health intervention. To contribute highly specialist psychological advice to the multi-disciplinary formulation of appropriate therapeutic approaches or intervention plans, and to be involved in, or oversee specialist psychological aspects of their implementation in collaboration with other staff. To undertake psychologically based risk assessment and risk management for relevant clients and provide advice on the psychological aspects of risk to the Mental Health Homelessness Serviceservice. To consult with and provide specialist psychological guidance to carers and families of service users. To take substantial professional responsibility and exercise autonomous professional judgement with regard to their professional practice. Please refer to the attached job description for the full details on the responsibilities and person specification We are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one. Job description Job responsibilities To formulate and implement plans of brief psychologically informed treatment or management of clients mental health problems based on a multi-factorial psychological understanding and current evidence-based best practice. To undertake a range of psychological therapeutic interventions, drawing on a range of psychological models and employing a range of modalities (individual, family and group) adapted and tailored to the needs of the individual and the context and the ongoing evaluation of the outcomes of the intervention. To be responsible for providing a specialist psychological perspective in the assessment of service users and their families and contribute specialist psychological advice and support regarding referral decisions for mental health intervention. To contribute highly specialist psychological advice to the multi-disciplinary formulation of appropriate therapeutic approaches or intervention plans, and to be involved in, or oversee specialist psychological aspects of their implementation in collaboration with other staff. To undertake psychologically based risk assessment and risk management for relevant clients and provide advice on the psychological aspects of risk to the Mental Health Homelessness Serviceservice. To consult with and provide specialist psychological guidance to carers and families of service users. To take substantial professional responsibility and exercise autonomous professional judgement with regard to their professional practice. Please refer to the attached job description for the full details on the responsibilities and person specification We are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one. Person Specification Experience Essential <ul> <li>Experience working as a qualified specialist psychologist / psychotherapist for a minimum of one year.</li> <li>Good understanding and knowledge of drug and alcohol problems</li> <li>Professional background in a mental health discipline to at least first-degree level (for example, nursing, psychology, occupational therapy, social work, psychiatric medicine</li> <li>Ability to administer accurately and speedily, complex psychometric text materials.</li> <li>Experience of working in range of mental health settings with a range of levels of disability and full range of age groups</li> </ul> Desirable <ul> <li>Experience of working with homeless clients</li> <li>Postgraduate level knowledge of research methodology, research design and specialist research techniques appropriate for the study of psychotherapeutic process</li> <li>Experience of teaching, training and/or providing clinical supervision</li> <li>Prequalification training and qualifications in research methodology, staff training and/or other fields of applied psychology.</li> <li>High level knowledge of the theory and practice of at least two specialised psychological therapies</li> </ul> Knowledge and Skills Essential <ul> <li>Good honours degree in Psychology. oPost-graduate doctorate in clinical/counselling psychology (or its equivalent) as accredited by the HCPC/BPS. oRelevant specialist training in the skills required for the specialty area. oClinical supervision training for supervision of Doctoral trainees on placement</li> <li>Specialist post graduate training to Masters level or equivalent in a Psychotherapeutic modality (for example CBT or Psychodynamic Psychotherapy) leading to accreditation/registration with UKCP/BABCP or equivalent.</li> <li>Ability to comprehend and communicate verbally and in writing highly complex and sensitive information in a manner appropriate to a range of settings and audiences, including complex highly emotive situations and those with significantly impaired communication capacities.</li> </ul> Desirable <ul> <li>Experience of working in with marginalised groups</li> <li>High level knowledge of the theory and practice of at least two specialised psychological therapies</li> <li>Postgraduate level knowledge of research methodology, research design and specialist research techniques appropriate for the study of psychotherapeutic process</li> </ul> Training and Qualifications and Registration Essential <ul> <li>Post-graduate doctorate in clinical/counselling psychology (or its equivalent) as accredited by the HCPC/BPS.</li> </ul> Desirable <ul> <li>Training in psychometric assessment or equivalent</li> </ul>Person Specification Experience Essential <ul> <li>Experience working as a qualified specialist psychologist / psychotherapist for a minimum of one year.</li> <li>Good understanding and knowledge of drug and alcohol problems</li> <li>Professional background in a mental health discipline to at least first-degree level (for example, nursing, psychology, occupational therapy, social work, psychiatric medicine</li> <li>Ability to administer accurately and speedily, complex psychometric text materials.</li> <li>Experience of working in range of mental health settings with a range of levels of disability and full range of age groups</li> </ul> Desirable <ul> <li>Experience of working with homeless clients</li> <li>Postgraduate level knowledge of research methodology, research design and specialist research techniques appropriate for the study of psychotherapeutic process</li> <li>Experience of teaching, training and/or providing clinical supervision</li> <li>Prequalification training and qualifications in research methodology, staff training and/or other fields of applied psychology.</li> <li>High level knowledge of the theory and practice of at least two specialised psychological therapies</li> </ul> Knowledge and Skills Essential <ul> <li>Good honours degree in Psychology. oPost-graduate doctorate in clinical/counselling psychology (or its equivalent) as accredited by the HCPC/BPS. oRelevant specialist training in the skills required for the specialty area. oClinical supervision training for supervision of Doctoral trainees on placement</li> <li>Specialist post graduate training to Masters level or equivalent in a Psychotherapeutic modality (for example CBT or Psychodynamic Psychotherapy) leading to accreditation/registration with UKCP/BABCP or equivalent.</li> <li>Ability to comprehend and communicate verbally and in writing highly complex and sensitive information in a manner appropriate to a range of settings and audiences, including complex highly emotive situations and those with significantly impaired communication capacities.</li> </ul> Desirable <ul> <li>Experience of working in with marginalised groups</li> <li>High level knowledge of the theory and practice of at least two specialised psychological therapies</li> <li>Postgraduate level knowledge of research methodology, research design and specialist research techniques appropriate for the study of psychotherapeutic process</li> </ul> Training and Qualifications and Registration Essential <ul> <li>Post-graduate doctorate in clinical/counselling psychology (or its equivalent) as accredited by the HCPC/BPS.</li> </ul> Desirable <ul> <li>Training in psychometric assessment or equivalent</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Kent and Medway Mental Health NHS Trust Address Laurel House Old Dover Road Canterbury CT1 3HH Employer's website

Mental Health Homelessness Senior Psychologist/Psychotherapist

You Do you want to make a real difference in the lives of young people? YMCA Thames Gateway provides accommodation and support to young people and children in care, helping them develop the skills and confidence to live independently. We're looking for a passionate and proactive Intensive Housing Management Officer to join our team. In this role, you'll support young people to sustain their tenancies and achieve independence. Carry out needs and risk assessments, develop sustainment plans, and monitor progress. Ensure compliance with occupancy agreements and manage rent accounts. You'll bring: Experience supporting young people in a housing, care or residential setting. Strong knowledge of safeguarding and the challenges faced by young people. Excellent communication, record-keeping and organisational skills. The ability to work flexibly, including evenings and weekends when required. A qualification in youth work, housing or a related area is desirable. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: 6 Months Fixed-term contract </li><li>Working Pattern: Full-time (Rota Monday to Sunday 08:00-16:00/14:00-22:00)</li><li>The Job Description and Person Specification can be found here: Final - Housing Officer JD (1).pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Housing Officer (Intensive Housing Management) FTC

<ul><li>Independent_Living_Officer_JDPS</li></ul>Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form. Folkestone &amp; Hythe District Council (FHDC) is looking for an experienced housing worker to join our dynamic and effective Independent Living team. You will be responsible for delivering a comprehensive, customer-focused housing service to FHDC tenants living in Independent Living (sheltered housing) schemes. The Independent Living Team delivers intensive housing management to older and vulnerable tenants so that they can sustain their tenancies and live in a safe environment. Key duties include signing up new tenants into their homes, dealing with reports of anti-social behaviour, tenancy management, dealing with residents' queries, carrying out scheme surgeries and meetings, carrying out an annual wellbeing plan with all tenants, assessing the suitability of applicants for Independent Living accommodation, and ensuring the safety of the schemes you manage is maintained through weekly scheme inspections, with fire safety of the utmost importance. The post involves working closely with other Neighbourhoods staff, internal and external partners including the council's Community Safety Unit, social services, Kent Police and Police Community Support Officers plus Kent County Council Wardens. We are looking for someone who can demonstrate that they are committed to excellent customer service and who understands the complex issues that can arise in social housing. The ability to be flexible, adapt to change, and work under pressure in managing your own caseload is also essential for this post. Some knowledge of safeguarding would be preferred. You will need to demonstrate the following: • Experience of working within a housing management team or similar • Sound knowledge of relevant housing legislation and current issues in social housing • Excellent problem-solving skills, a 'can do' attitude and a commitment to getting the job done. • Robust approach to the effective management of an anti-social behaviour caseload • Excellent organisational skills • Excellent communication skills (verbal &amp; written) • Good literacy skills • Confidence, enthusiasm, and a flexible approach A full driving licence and access to your own car is required for this post in order to undertake the duties of the role effectively. This post will work mainly in the Folkestone area. This post requires an enhanced DBS check. The closing date for the receipt of all completed application forms is 9am on Monday 5th January. Interviews will be held on Tuesday 13th January 2025. For an informal discussion about this post please contact Jan Hatcher, Independent Living Team Leader at <a href="mailto:jan.hatcher@folkestone-hythe.gov.uk" target="_blank">jan.hatcher@folkestone-hythe.gov.uk</a> or 07808 647648 Salary range <ul><li>£32,103 - £36,389 per year</li></ul>

Independent Living Officer

Our Private Sector Housing team seeks to improve the conditions and management standards of private sector housing. You'll assist the team in achieving this by leading on the changes brought in by the Renters Rights Act to the delivery of housing enforcement standards, ensuring private sector residential accommodation throughout the District meets statutory standards and helping to bring about improvements in conditions and standards of management for residents. You will deliver service improvements by developing new working processes and building relationships with partners to meet the requirements of the Renters Rights Act. You'll be responsible for assessing a variety of properties using the Housing Health and Safety Rating System (HHSRS) and interpreting the results of these assessments to determine an appropriate course of action to deal with each hazard identified. You will investigate complaints regarding housing conditions and undertake detailed surveys and inspections of residential accommodation throughout the District. With your knowledge of Housing legislation, you'll be comfortable using formal action where necessary, including attendance at Court where required. This role will be based at our Council Offices, Argyle Road, Sevenoaks, Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles, with your working time split between the office and home (2-3 days). Why work with us? We're proud to be a high-performing local authority that values innovation, collaboration and people-first service. You'll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You'll be supported in making decisions, taking initiative, and growing your career in housing. What's in it for you? You'll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you'll have on people's quality of life is immediate and rewarding. We are one of the few local government authorities to hold Platinum Investors in People accreditation - our commitment to supporting and developing you is genuine and ongoing. Other benefits include: <ul><li>Enhanced annual leave of 30 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts on your MOT</li><li>Access to the BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li></ul>Do you want to know more about the role? Please get in touch with Alison Simmons, Head of Strategic and Private Sector Housing, on 01732 227272 for an informal discussion about the role Do you want to ensure you have the best chance of being shortlisted? Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria. Closing date: 5 January 2026 Interviews: 19 January 2026 Equal Opportunities Sevenoaks - Working for Equality. We welcome applications from all sections of the community. Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. How to apply Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying. Further information on this vacancy <ul> <li>Senior Private Sector Housing Officer</li> </ul>

Senior Private Sector Housing Officer

Annual salary: up to £27,077.51 Resident Liaison Officer Dover £27,077.51 per annum, plus company van and fuel card Full time - Permanent - 42.5hrs per week Monday - Friday 8am till 5pm About the role We work with Dover District Council delivering a variety of planned and responsive repairs works within the social housing sector and we are looking for an experienced Resident Liaison Officer to join our team in Dover. You will be working directly within the operational team, supporting the Planned Works supervisors and the Customer Success Manager to deliver excellent customer service. The role is office (Aylesham, Kent) and site based (throughout the Dover district) and includes daily interaction with residents and clients, facilitating planned works, providing updates and reporting on access, complaint resolution and compliments. You will also be involved in delivering our social value programme. <ul><li>Act as an ambassador for Mears and the Council and support customer engagement activities across all work streams; planned and responsive works.</li><li>Work with the Council to support their resident engagement programme, attending resident meetings/consultation activities as necessary.</li><li>Work with supervisors to ensure that appropriate consultation and communication with residents is undertaken, in their homes or during specific events, providing a point of contact during planned works and ensuring that feedback is obtained on works completion.</li><li>Provide support and feedback to the Helpdesk, taking escalated calls as appropriate.</li><li>Provide a single point of contact for customer and client throughout the complaint process, investigating issues, providing full responses or information within target times.</li><li>Ensure that lessons learned from complaints, and complaint resolution actions are recorded and acted upon throughout the branch.</li><li>Escalate any concerns about work processes, behaviour, safeguarding to the appropriate manager.</li><li>Ensure all related policy, process and procedures are fully adhered to, and maintain accurate and relevant complaint, customer satisfaction and feedback records using company systems providing reports for the Council as required.</li><li>Review, coordinate and monitor all customer related tasks and communication materials as appropriate.</li><li>Support delivery of customer training, including standards and safeguarding, to operational teams and subcontractors.</li><li>Act as a champion for social value, supporting the branch in specific activities and recording and promoting achievements.</li><li>Provide administrative support across the office team and work closely to support other colleagues as required.</li></ul>Role Criteria <ul><li>Previous experience in a customer facing role with experience in the above duties</li><li>Proactive in supporting colleagues, sharing knowledge, and contributing to team objectives while maintaining a positive and adaptable attitude.</li><li>Demonstrated ability to manage enquiries, resolve issues promptly, and maintain high levels of customer satisfaction in fast-paced environments.</li><li>Skilled in verbal and written communication, including drafting professional correspondence, formal letters, and clear reports for diverse audiences.</li><li>Experienced in handling sensitive situations, mediating disputes, and achieving mutually beneficial outcomes with residents and stakeholders.</li><li>Able to work under pressure, adjusting priorities to meet changing deadlines and project requirements.</li><li>Previous experience managing documentation, maintaining accurate records, and ensuring compliance with organisational standards.</li><li>Ability to use of Microsoft Office Suite (Word, Excel, Outlook) and other digital platforms for scheduling, reporting, and communication.</li><li>UK Full Driving licence.</li></ul>Benefits we can offer you. <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.</li><li>Family friendly policies</li><li>Company Van, Fuel Card, and Uniform</li></ul>To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

Housing Support Worker Building Lives Without Limits Are you ready to change lives-including your own? At East Kent Mencap, we do more than support individuals with a learning disability; we help them smash goals, live without fear, and take their rightful place in society. We're seeking a passionate, dedicated support worker who is eager to join us and make a genuine impact. What's in it for you? • £12.21 per hour • £70.47 sleep-in rate • Enhanced pay on Bank Holidays, Easter, and Christmas • 28 days annual leave (including bank holidays) • Company pension • Casual dress • Competitive benefits package (Blue Light card, shopping discounts, length-of-service holidays, sickness cover, and employee assistance programme) • Ongoing training and development, including fully funded apprenticeships We also offer a safe working environment. About the Role: Whether you're new to this field or bring years of experience, we'll tailor your training and salary to your level. As your skills develop, so will your rewards! We ask that you work towards a Level 2 qualification in Health and Social Care if you haven't already-no worries, we'll support you through an apprenticeship to get there. Why Choose East Kent Mencap? Here, we don't just help people live-we help them thrive. You'll be joining a team that builds independence, ambition, and self-confidence in every individual we support. If you're passionate about enabling people to live without limits and achieve their full potential, this is the place for you. East Kent Mencap is committed to the Equality Act, ensuring safety and protection from harm and harassment for all. We are an equal opportunities employer and welcome applicants from all backgrounds.

Housing Support Worker

Service Charge Officer Role Title: Service Charge Officer Hours: 35 hours per week, Monday-Friday Salary: £31,937- £39,922 per annum (salary offered dependent on experience) Contract: Fixed term for 6 months You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role. We support agile working, so you'll be provided all IT equipment to work flexibly between your home, and our Dartford office. For more information please take a look at the job description: Service Charge Officer To apply: Complete our application form in full via our careers website. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Who are we? We'rea housing association in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience. We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2025, based on our employee feedback. Your key tasks will include: <ul> <li>Setting service charge estimates for all existing stock annually, complying with tenancy agreements and leases and adhering to current legislation.</li> <li>Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve.</li> <li>Reconciling actual costs for all stock with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Assist Team Leader in liaising with external auditors, providing resolution of queries relating to the year-end accounts.</li> <li>Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates &amp; final accounts. Work with the Managing Agent Officer to challenge Managing Agents if accounts are inaccurate and to issue legal notices in cases of non - compliance.</li> <li>Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds.</li> <li>Taking ownership to investigate and respond to any service related complaints/ queries from customers within set timescales at all times. This is to be carried out with reference to tenancy agreements and leases and current legislation.</li> <li>Providing advice &amp; support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same.</li> <li>Attending &amp; representing Moat at first-tier tribunal hearings and resident meetings in collaboration with relevant internal departments. </li> </ul>You'll have: <ul> <li>A good standard of education, with good numerical ability in particular.</li> <li>A working knowledge of MS Office, with proficient intermediate use of MS Excel.</li> <li>Good understanding in the use of financial, and other, database systems.</li> <li>An operational understanding of all legislation and best practice as it relates to service charges.</li> <li>An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements.</li> </ul>Why join us? Come and make a difference, grow your career, join a great team and take on new challenges. In return, you'll receive: Excellent benefits. For more info, check out our employee benefits video here: <a href="https://tinyurl.com/nr6ymtb4" target="_blank">https://tinyurl.com/nr6ymtb4</a> Want to know more about Moat? Check out our social media feeds! LinkedIn: @moathomes Facebook: Moat Homes If this sounds like the role for you, apply by 5pm Wednesday 7th January 2026 and be part of something bigger! We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>.

Service Charge Officer

Neighbourhood Officer Kent: Covering sites in Swale, Sittingbourne, and Sheerness Up to £37,000 plus paid business mileage Own Vehicle Required Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde's commitment to improving customer service, Building Safety &amp; improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles. The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities <ul><li>Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.</li><li>Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.</li><li>Provide a proactive front-line service to customers. </li><li>Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.</li><li>Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.</li><li>Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.</li><li>Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.</li><li>Maintain accurate records, documentation, and databases related to property management activities.</li><li>Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.</li></ul>Essential Qualifications and Skills <ul><li>Previous experience within a site-based Neighbourhood or Housing position.</li><li>Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.</li><li>Excellent communication and interpersonal skills for effective stakeholder engagement.</li><li>Attention to detail and ability to maintain accurate documentation.</li><li>Problem-solving skills to address maintenance and tenancy issues.</li></ul>Benefits <ul><li>Great holidays</li><li>Volunteering days off</li><li>35 hour working week (9-5)</li><li>A fantastic pension</li><li>Life insurance</li><li>Cashback on healthcare </li><li>Shopping discounts </li></ul>Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

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