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We’re seeking experienced Service Charge Officers to join a leading organisation on a temporary basis until July 2025 (with potential to extend). This is a fantastic hybrid role offering flexibility and the chance to make an impact in the social housing sector.Key Details:* Hourly Rate: £18.93 PAYE / £23.47 Umbrella * Contract: Until July 2025, with potential to extend * Availability: 6 positions available * Working Model: Remote working with 1 day per month to report to London office.Your Role:As a Service Charge Officer, you’ll ensure accurate, timely, and transparent reporting of service charges for residents across tenures. Key responsibilities include:* Managing service charge enquiries from residents and internal staff. * Investigating and resolving disputes, including attending meetings with residents. * Collaborating with analysts to ensure accurate service charge estimates. * Supporting rent teams with service charge-related queries. * Contributing to service charge-related projects and ensuring compliance with legislation and best practices.What We’re Looking For:* Knowledge of landlord and tenant legislation, particularly regarding service charges. * Proven experience delivering service charges in a customer-focused environment. * Strong numeracy skills and advanced proficiency in Excel (data handling and manipulation). * Familiarity with ERP and CRM systems. * Excellent communication skills, adaptable to different audiences.Why Join?This is a unique opportunity to work in a dynamic team environment where your expertise will directly impact residents’ satisfaction and the organisation’s success. Apply now to become part of a forward-thinking team!

Service Charge Officer

We have a new vacancy for an Experienced Fire Engineer to work for a leading consultancy based in London. This is a 95% remote working permanent opportunity paying up to £90k per annum + a number of company benefits.There will be very occasional requirement to travel to the company offices in Central London with some UK wide travel necessary therefore the applicant must be willing to travel when necessary.Overview A fire engineer uses science and engineering principles to protect people and property from the devastating effects of fires. Fire engineers design fire safety measures, conduct fire risk assessments and ensure the structural integrity of buildings. A fire engineer also coordinates fire safety standards and regulations to minimise fire-related risk.The role involves regular site inspections, analysis and evaluation of fire control methods and the development of emergency plans. Fire engineers use their knowledge of fire dynamics and human behaviours to ensure the safety of everyone occupying a building.Key duties: The fire engineer’s key duties typically include: * writing fire strategy reports for new buildings and retrospective reports existing using the company template * producing fire safety management plans using the company template * identifying possible fire-related risks and reducing or eliminating them * making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (‘fire strategy’) * incorporating fire safety procedures into designs – such as sprinkler systems, smoke control systems, fire alarms, Fire Service facilities and emergency escape routes and exits, to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour * making recommendations for the materials used in the construction or refurbishment of a building and for existing buildings * keeping up to date with regulations and legislation * visiting project/construction sites to conduct site inspections and advise on the installation or implementation of the designs * providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and so on * providing a variety of fire consultancy services to our varied client base * liaising with local authorities, architects and building control professionals as and when requiredMinimum requirements:* Membership of the Institution of Fire Engineers (MIFireE). * BEng, BSc, MSc in Fire Engineering or Fire Safety. * At least 5 years’ experience in a similar position producing fire strategy reports and fire consultancy services for both residential and commercial buildings. * Good understanding of ADB, BS9999, BS9991 and other current guidance and legislation.Other responsibilities include:* Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the field * To respond to requests for client work and proposals * Be exemplar in client management and relationship building * Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects and to undertake regular project reviews * To follow all financial procedures in the delivery of projects * Ensure the use of the use of internal technical tools and methodologies in delivery of projects to the standard set * Contribute to a rolling forecast to provide visibility of future workload * Monitor individual performance versus targets and actively manage optimal output * Delivery against Key personal and business KPIs * Support junior members of staff in delivery of consultancy services * To support the team and other departments to achieve company goals * Ensure full implementation and use of the competency framework * Support as required in the definition of the current and future market, market driver and service offerings of the business * Marketing the relevant services of the company to existing and new clients * Liaison with a broad range of stakeholders at all levels of an organisation * Operational site experience including basic H&amp;S requirements * Strong analytical and report writing skills * Positive approach to the challenges of change and see change as an opportunity * Ability to prioritise and schedule objectives to optimise time, cost and quality * Excellent communication skills

Senior Fire Engineer

Location: Hybrid – 2 days in-office, 3 days remote Contract Type: Temporary (until April 2025) Salary: £34,649 per annum (equivalent to temp rate)We are currently recruiting for an Interim Leasehold Administrator to join our client’s team on a temporary basis, with the role lasting until April 2025. This is a fantastic opportunity for an experienced and motivated individual looking to make an impact in a fast-paced environment.Key Responsibilities:* Manage leasehold administration processes, ensuring all records and documentation are accurately maintained * Liaise with leaseholders, managing enquiries and providing advice as needed * Oversee lease renewals and the associated documentation * Process payments and service charge budgets * Assist with compliance, ensuring all activities are in line with legal requirementsKey Requirements:* Previous experience in a leasehold or property administration role is preferred * Strong attention to detail and excellent organisational skills * Good communication skills, with the ability to work collaboratively with colleagues and leaseholders * Ability to work independently and manage multiple tasks effectively * Experience using property management software is an advantageThis is a hybrid role, offering flexibility with 2 days per week in the office and 3 days working from home. The position is offering a competitive temp equivalent salary of £34,649 per annum.If you’re looking for an exciting opportunity to join a dynamic team, apply today!

Leasehold Administrator

Housing Manager Buckinghamshire, Milton Keynes Permanent, Full Time (37.5 hours per week) Salary £32,000 pa to £38,000 pa (depending on skills and experience) plus great benefits including Health Cash Plan! Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team across Northamptonshire and Milton Keynes. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul> <li> You are experienced in the housing sector and understand housing management, housing law and as a bonus universal credit too! </li> <li> You have, or are willing to work towards Chartered Institute of Housing Level 3 </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints, but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul> Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in Northampton / Milton Keynes and two days working from home. </li> <li> There is a close support network, we meet regularly on Teams and face to face on a quarterly basis. </li> <li> There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview. </li> <li> We mainly work Monday to Friday with occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

Housing Manager Northamptonshire, Kettering Permanent, Full Time (37.5 hours per week) Salary £32,000 pa to £38,000 pa (depending on skills and experience) plus great benefits including Health Cash Plan! Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team across Kettering and surrounding areas. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul> <li> You are experienced in the housing sector and understand housing management, housing law and as a bonus universal credit too! </li> <li> You have, or are willing to work towards Chartered Institute of Housing Level 3 </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints, but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul> Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in and around Kettering with two days working from home. </li> <li> There is a close support network, we meet regularly on Teams and face to face on a quarterly basis. </li> <li> There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview. </li> <li> We mainly work Monday to Friday with occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

The vacancy Permanent Full time (37 hours per week) We are looking for a dedicated customer-focused Independent Living Scheme Projects Officer to work within our Independent Living sector. What you will be doing: <ul> <li>Demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is not possible.</li></ul><ul> <li>Manage housing services proactively and provide a service that lives up to our values and has the customer at the heart of our service</li></ul><ul> <li>Maximise income through minimising rent and void loss</li></ul><ul> <li>Liaising with colleagues and partners both internally and externally to ensure a consistent service is provided within the Home Team and bpha.</li></ul><ul> <li>Demonstrating bpha values and listening to our customers to improve the customer experience helping bpha to become a landlord of choice.</li></ul><ul> <li>Supporting tenants with their housing options so they can make informed choices about their tenancy</li></ul>We'd love to meet someone with: <ul> <li>Excellent customer service skills putting the customer at the heart of what we do</li></ul><ul> <li>Exceptional problem-solving skills and decision-making capabilities</li></ul><ul> <li>Clear and effective communicator, able to convey complex information to customers and key stakeholders</li></ul><ul> <li>Negotiation and influencing skills</li></ul><ul> <li>Initiative to make difficult decisions</li></ul><ul> <li>Excellent communication skills, both written and verbal and to a range of audiences</li></ul><ul> <li>The ability to work within an ever-changing environment</li></ul><ul> <li>Experience of working in partnership with internal teams and external organisations to achieve shared goals</li></ul><ul> <li>Ability to follow procedures and maintain, clear, concise records</li></ul><ul> <li>Able to create rapport and build effective relationships quickly</li></ul>Amongst what we offer you is: <ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul><ul> <li>Hybrid Working</li></ul>Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 18th January 2025 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Independent Living Scheme Project Officer

Role Responsibility: SCHOOL PREMISES OFFICER Salary: £11.74 per hour (£24,419.20 per annum) Working Hours: Permanent, Full time, 40 hours a week, 5 days out of 7 between Monday and Sunday, Various shifts between 5:30am and 10pm. Location: Crown Hills Community College, Leicester, LE5 5FT G4S Facilities Management are recruiting a Premises Officer on a full-time, permanent basis based in Leicester. We are looking for someone who is reliable, enthusiastic, and capable of working both independently and as part of a team to ensure site maintenance services are to a high standard across the school. Due to the working hours of this role, it is essential that you live within a commutable distance to the site using your own transport. Public Transport is not available in the area at the times required for the role. The Ideal Candidate: Responsibilities <ul><li>Locking/unlocking of the site/building gates and doors and ensure the safe custody of keys, fobs and access cards.</li><li>Carry out audits of facilities.</li><li>Carry out reactive and planned maintenance of facilities.</li><li>Participate in the Health &amp; Safety Policy of the company and report any dangers or hazards encountered to the Site Manager.</li><li>Carry out Litter picking and assisting cleaning teams as required.</li><li>Escorting of sub-contractors as required.</li></ul>Previous caretaker/porter and maintenance experience is not essential but would be an advantage. You will be valued and supported, and provided with first class training and competitive benefits. Benefits: While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below; <ul><li>Progression, training and development catered to you</li><li>Charity Work - 1 Volunteering day, Match-IT and Payroll Giving</li><li>Uniform Provided</li><li>Annual leave entitlement - 20 days plus bank holidays Pro Rata</li><li>Refer A Friend incentives</li><li>Company pension scheme with employer contributions.</li><li>G4S Life Assurance Scheme.</li><li>Subsidised healthcare plan.</li><li>Confidential Counselling Services</li><li>24/7 support specialising in health and medical</li><li>Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.</li></ul>Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service check. #LI-RG1

Premises officer

Full Time and Part-Time / 37 and 18.5 Hours Per Week / Fixed Term 12 Months Play a key role in making a difference to some of the most vulnerable people in the city. Our work is extremely challenging, but also extremely rewarding, changing lives for the better by tackling homelessness, building new homes, and strengthening communities. Engaging with people at a local level, we support them by delivering services that improve their lives. Working on the front line, you'll assist with the provision of a high-quality service to support people through the pathway into and out of council funded temporary accommodation. You'll work with customers who are homeless, or threatened with homelessness, and local landlords who are looking for advice, either face-to-face, or over the telephone. You'll provide support to those who may be struggling with substance misuse, break down in relationships, job loss, mental or physical health problems, facing domestic abuse, those being evicted, those who can no longer afford to pay their rent, and much more. Putting the customer needs at the heart of everything you do, you'll be proactive, compassionate, and professional, to offer the best ongoing support to those in need. You'll promote positive working relationships key stakeholders including providers of council funded temporary accommodation, local landlords and agents, as well as partner organisations. You'll need to be resilient, with a high level of maturity and the ability to manage in a very busy environment. You'll be able to deal with potentially stressful situations in a calm manner. With excellent interpersonal and listening skills, you'll be able to empathise with clients, and build a strong and trusting relationship. Join us and you'll find yourself working a supportive team who are passionate, dedicated, and dynamic - working incredibly hard to ensure everyone has a place to call home. You'll have the opportunity to work from home for a significant part of the week, and otherwise be based either in the office or work across the city as required. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including, discounts on city buses and trains and help with relocation to Leicester, where appropriate. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. If you would like a chat about this post, please feel free to contact Sean Smith via email to <a href="mailto:sean.smith@leicester.gov.uk" target="_blank">sean.smith@leicester.gov.uk</a>

8 Jobs in Kettering, UK