field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

The Vacancy Are you passionate about creating safer, stronger communities? At Amplius, we're looking for a Community Safety Officer to deliver proactive and effective Anti-Social Behaviour (ASB) and Community Safety Services across our Rushden region. In this role, you'll protect our customers, communities and assets through prevention, early intervention, and robust case management whilst fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities. Salary: £37,400 + Car Allowance Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am - 5:15pm) Location: Hybrid with a weekly presence in our Rushden office Snapshot of your role <ul> <li>Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses.</li></ul><ul> <li>Complete full case management, including proportionality assessments and preparation should any legal action be required.</li></ul><ul> <li>Understand and work towards regional performance against KPI's, service standards and customer satisfaction measures</li></ul><ul> <li>Build and maintain effective relationships with local statutory officers in a designated area.</li></ul><ul> <li>Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible.</li></ul><ul> <li>Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management</li></ul><ul> <li>Ensure compliance with policies and procedures</li></ul><ul> <li>Maintain a detailed knowledge of anti-social behaviour best practice and legislation</li></ul><ul> <li>Champion a culture of safeguarding, inclusion, and customer empowerment.</li></ul>What we're looking for <ul> <li>CIH Level 2 - already achieved, working towards or willing to do so.</li></ul><ul> <li>Good knowledge and experience overseeing complex ASB &amp; Community Safety case management.</li></ul><ul> <li>Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014</li></ul><ul> <li>Up to date knowledge of the regulatory environment</li></ul><ul> <li>Experience of building positive relationships with Local Authority partners and other key stakeholders</li></ul><ul> <li>Able to use housing systems effectively</li></ul><ul> <li>Ability to manage a team</li></ul><ul> <li>Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges</li></ul><ul> <li>Able to travel around a large geographical area as required</li></ul>A full UK driving license is essential for this role. ️ DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: Sunday 11th January 2026 Phone screening: Wednesday 14th January 2026 Interviews: Monday 19th January 2026 (in Rushden) We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums! The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days The Benefits Flexible Working Pension Scheme Life Assurance Health Cash Plan Generous Annual Leave Career Development

Community Safety Officer

The Vacancy Are you passionate about creating safer, stronger communities? At Amplius, we're looking for a proactive Community Safety Officer to deliver proactive and effective Anti-Social Behaviour (ASB) and Community Safety Services across our Peterborough region. In this role, you'll protect our customers, communities and assets through prevention, early intervention, and robust case management whilst fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities. Salary: £37,400 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am - 5:15pm) Location: Hybrid with a weekly presence in our Peterborough office Snapshot of your role <ul> <li>Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses.</li></ul><ul> <li>Complete full case management, including proportionality assessments and preparation should any legal action be required.</li></ul><ul> <li>Understand and work towards regional performance against KPI's, service standards and customer satisfaction measures</li></ul><ul> <li>Build and maintain effective relationships with local statutory officers in a designated area.</li></ul><ul> <li>Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible.</li></ul><ul> <li>Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management</li></ul><ul> <li>Ensure compliance with policies and procedures</li></ul><ul> <li>Maintain a detailed knowledge of anti-social behaviour best practice and legislation</li></ul><ul> <li>Champion a culture of safeguarding, inclusion, and customer empowerment.</li></ul>What we're looking for <ul> <li>CIH Level 2 - already achieved, working towards or willing to do so.</li></ul><ul> <li>Good knowledge and experience overseeing complex ASB &amp; Community Safety case management.</li></ul><ul> <li>Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014</li></ul><ul> <li>Up to date knowledge of the regulatory environment</li></ul><ul> <li>Experience of building positive relationships with Local Authority partners and other key stakeholders</li></ul><ul> <li>Able to use housing systems effectively</li></ul><ul> <li>Ability to manage a team</li></ul><ul> <li>Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges</li></ul><ul> <li>Able to travel around a large geographical area as required</li></ul>A full UK driving license is essential for this role. ️ DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: Sunday 11th January 2026 Phone screening: Wednesday 14th January 2026 Interviews: Monday 19th January 2026 (in Peterborough) We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums! The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days The Benefits Flexible Working Pension Scheme Life Assurance Health Cash Plan Generous Annual Leave Career Development

<ul><li>Premises_Officer_jd_1125</li></ul>To apply for this role click on the 'Apply Online' button below. If you already have a JGP account you will be asked to login, or alternatively if you don't have an account you will be guided through the set up process. Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered. Once you have access to your JGP account you will be able to complete the application form in stages, saving and amending it until you are happy to the submit your completed application. You should use the Personal Statement section to demonstrate how you meet the requirements set out in the role profile attached. If you are experiencing problems or have any queries about the application process please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a> Are you looking for a new opportunity to use your practical skills? We are looking for a Premises Officer to join our dedicated premises team to provide efficient and effective facilities support of the Council's administration buildings. Day-to-day duties involve front of house and cleaning duties, co-ordination and maintenance of the buildings and other associated support facilities. About you... To be successful you will need to have/be: <ul><li>Reliable, organised and able to manage a variety of day-to-day tasks.</li><li>Good communication and customer service skills for front-of-house duties.</li><li>Works well independently or as part of a team.</li><li>Practical, hands-on and able to carry out basic maintenance tasks.</li><li>Committed to providing a high standard of support and service.</li></ul>About the role... The Premises Officer provides reliable, high-quality support across the council's buildings, ensuring they remain safe, well maintained and welcoming for staff, visitors and the community. The role combines practical maintenance, front-of-house responsibilities and coordination of building activities and contractors. Please note we are open to considering part-time hours for the right candidate. The Premises Officer interviews will be held during week commencing 22 December 2025.Please be advised this could be subject to change, in which case we will give appropriate notice. We will be reviewing applications on a regular basis and inviting those who meet our essential person specification criteria to interview. If you're interested in this role, we strongly encourage you to apply without delay. Our offer to you: Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service. We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. Our benefits go beyond the salary - being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff. Find out more: To learn more about working with us visit <a href="https://jobs.rutland.gov.uk" target="_blank">https://jobs.rutland.gov.uk</a> or if you have any queries about this role please contact Lisa Redden, Facilities Supervisor at <a href="mailto:lredden@rutland.gov.uk" target="_blank">lredden@rutland.gov.uk</a> If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a> Salary range <ul><li>£25,583 - £25,989 per year</li></ul>

Premises Officer

Are you looking for a new opportunity to use your practical skills? We are looking for a Premises Officer to join our dedicated premises team to provide efficient and effective facilities support of the Council's administration buildings. Day-to-day duties involve front of house and cleaning duties, co-ordination and maintenance of the buildings and other associated support facilities. About you... To be successful you will need to have/be: <ul><li>Reliable, organised and able to manage a variety of day-to-day tasks.</li><li>Good communication and customer service skills for front-of-house duties.</li><li>Works well independently or as part of a team.</li><li>Practical, hands-on and able to carry out basic maintenance tasks.</li><li>Committed to providing a high standard of support and service.</li></ul>About the role... The Premises Officer provides reliable, high-quality support across the council's buildings, ensuring they remain safe, well maintained and welcoming for staff, visitors and the community. The role combines practical maintenance, front-of-house responsibilities and coordination of building activities and contractors. Please note we are open to considering part-time hours for the right candidate. The Premises Officer interviews will be held during week commencing 22 December 2025.Please be advised this could be subject to change, in which case we will give appropriate notice. We will be reviewing applications on a regular basis and inviting those who meet our essential person specification criteria to interview. If you're interested in this role, we strongly encourage you to apply without delay. Our offer to you: Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service. We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. Our benefits go beyond the salary - being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff. Find out more: To learn more about working with us visit <a href="https://jobs.rutland.gov.uk" target="_blank">https://jobs.rutland.gov.uk</a> or if you have any queries about this role please contact Lisa Redden, Facilities Supervisor at <a href="mailto:lredden@rutland.gov.uk" target="_blank">lredden@rutland.gov.uk</a> If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a> How to apply To apply for this role click on the 'Apply Online' button below. If you already have a JGP account you will be asked to login, or alternatively if you don't have an account you will be guided through the set up process. Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered. Once you have access to your JGP account you will be able to complete the application form in stages, saving and amending it until you are happy to the submit your completed application. You should use the Personal Statement section to demonstrate how you meet the requirements set out in the role profile attached. If you are experiencing problems or have any queries about the application process please call us on 01572 758291 or email us at <a href="mailto:recruitment@rutland.gov.uk" target="_blank">recruitment@rutland.gov.uk</a> Further information on this vacancy <ul> <li>Premises Officer job description</li> </ul>

Full Time / 37 Hours Per Week / Permanent Are you an enthusiastic and resilient individual keen on providing an effective service to young people in the care of the Local Authority? Join us as a Residential Practitioner in one of our children's homes teams which play a key role in improving the lives of children and young people in Leicester. As a result of the planned expansion of our residential service, we are advertising for new posts as well as recruiting to current vacancies. We are currently recruiting for full time permanent Residential Practitioners who will provide care, guidance, and support to the young people in care who will have a range of social emotional and mental health needs, disabilities and complex physical health care needs, and in appropriate cases, to work with their families or carers. (Please note that you must have the resilience to support young people who may demonstrate behaviours that may be challenging, including verbal and physical aggression). We use Signs of Safety &amp; Success, the Secure Base Model and Lundy Model of Participation as frameworks of intervention to support sound social care practices and our work is underpinned by the principles of trauma informed practice. As an authority we are committed to addressing racial and other forms of injustice both for the children and families we work with and across the workforce. We are committed to supporting your continual professional development and have a comprehensive training and development programme whatever the stage of your career. Working as a shift leader and key worker you will work in a team of 20 to 30 staff offering care, guidance and support to children and young people who are in the care of the Local Authority. You will be based in one of our children's homes, but you must be prepared to work in a range of locations within the community and across the service. In addition, you must be able to work to a shift rota (earlies, lates and weekends), 365 days per year, recognising that rotas may need to be altered to reflect the needs of the service, including undertaking sleeping in duties. What you'll be doing Day to day activities will include working with our looked after children and young people who may have low self-esteem or challenging behaviours. Considering the young people's cultural, racial, linguistic background, sexual orientation, religious persuasion, gender, disability, age and understanding. You will support their views and wishes, as well as those of their families and other people of importance to them. Working under the direction of the Team Manager and Assistant Managers, you will contribute to the day-to-day work of the home, by providing a safe and stimulating environment that offers care and structure that encourages appropriate social boundaries and is conducive to the total care of young people in which their emotional, social, spiritual, educational, leisure, health (including administering medication &amp; personal care) and physical needs are met. You will use your experience of recording observations, writing letters and reports on a variety of subjects being organised to suit a varied workload. Putting into practice your knowledge of legislation, e.g. Children Act 1989, Care Standards Act 2000, Children's Homes Regulations and Quality Standards 2015, safeguarding policies &amp; procedure as well as your knowledge of child development to ensure best practice and outcomes for all those who use our service. What you'll need As the ideal candidate you'll be expected to demonstrate previous experience in a residential setting with users with low self-esteem and/or challenging behaviours. An understanding of child development and providing practical care of young people is essential in this role. To succeed in this role, you must be flexible to ensure that the provision a of high-quality service that takes into account the diverse needs of young people &amp; staff. The role requires to use LCC IT systems therefore you must possess basic IT skills to include knowledge of using a variety of software packages including work processing, spread sheets and databases. You must possess a Level 3 Diploma for Residential Childcare, Level 3 Diploma for Children and Young People's Workforce (Social Care Pathway) or equivalent qualification or Social Work qualification (DIPSW, CQSW, CSS or equivalent). Under the Equality Act 2010, you must be aged 21 and over and upon being offered a post, we undertake an enhanced DBS check, qualifications and reference checks. Please note that Leicester City Council is unable to offer candidates visa sponsorship for this post. So, if you are seeking this, we will not be able to progress your application. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. For an informal discussion about this post, please contact Simon Groschl 0116 454 6333

Residential Practitioner

About the role Tenant Engagement Officers We're not just restructuring - we're reinventing how housing services are delivered. Come and be part of the change. About the role Do you want to give tenants a stronger voice and help shape the future of housing services? This is your chance to join North Northamptonshire Council's Housing Management Service at a time of real change and investment. We are reshaping our service to be more visible, proactive and tenant-focused - and our Tenancy Engagement Officers are central to this transformation. As a Tenancy Engagement Officer, you'll work directly with tenants, leaseholders and communities to make sure their views are heard, acted on, and embedded into how we deliver housing services. You'll help design and deliver engagement activities, build tenant confidence, and create opportunities for residents to influence decision-making at every level. You will be part of a service that is: <ul><li>Visible and connected - smaller patches, stronger links with tenants and communities.</li><li>Engaged and accountable - a stronger tenant voice with real influence over services.</li><li>Supportive and responsive - ensuring residents are involved in shaping solutions to local issues.</li><li>Cleaner and safer - working with colleagues and communities to improve neighbourhoods.</li></ul>This is an exciting role for someone who is passionate about involvement, empowerment and partnership working. What will you be doing? What you will be doing You'll be responsible for creating opportunities for tenants to shape and influence housing services. Your work will include: <ul><li>Building positive relationships with tenants, leaseholders and community groups.</li><li>Developing and delivering engagement activities, consultations and events.</li><li>Supporting tenants to take part in panels, forums and scrutiny groups.</li><li>Helping tenants influence service improvements, policy changes and local priorities.</li><li>Working with colleagues across housing, income, caretaking and sheltered teams to ensure services are co-designed with residents.</li><li>Promoting tenant engagement through newsletters, digital platforms and social media.</li></ul>Ensuring that engagement activities are inclusive, accessible and representative of all tenants About you About you We are looking for people who are energetic, people-focused and committed to empowering communities. What will you bring to the role: <ul><li>Passion, Resilience, Innovation, Drive and Energy - with a commitment to Working Together to Achieve Success.</li><li>Experience of community engagement, tenant involvement or customer participation.</li><li>Excellent communication and facilitation skills, with the confidence to work with groups and individuals.</li><li>The ability to inspire trust, build confidence and encourage participation.</li><li>Strong organisational skills and creativity in planning events, activities and campaigns.</li><li>A commitment to equality, diversity and inclusion, ensuring that all voices are heard.</li></ul>This is an excellent opportunity to join a forward-looking housing service and play your part in ensuring tenants are engaged, empowered and at the heart of everything we do. For an informal discussion, email <a href="mailto:Cath.Maglone@northnorthants.gov.uk" target="_blank">Cath.Maglone@northnorthants.gov.uk</a> Our benefits Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: <ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About us Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Tenant Engagement Officer

The vacancy Full time (37 hours per week) Permanent We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: <ul> <li>Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.</li> <li>Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.</li> <li>Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported.</li> <li>Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.</li> <li>Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.</li> <li>Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.</li> <li>Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.</li></ul>We'd love to meet someone with: <ul> <li>Previous experience in housing or tenancy management, ideally within a social housing setting.</li> <li>A strong understanding of ASB legislation and best practice in case handling.</li> <li>Proven ability to manage rent arrears and support financial wellbeing.</li> <li>Experience with newbuild signups.</li> <li>Excellent customer service skills with a resident-first approach.</li> <li>Strong problem-solving, negotiation, and influencing skills.</li> <li>Effective communication, time management, and organisational abilities.</li> <li>Experience working collaboratively with internal and external stakeholders.</li></ul>Why Join Us? At bpha, our values are at the heart of everything we do: <ul> <li>We take responsibility: We do what we say and are accountable for our actions.</li> <li>We show empathy: We respect and listen to every colleague and customer.</li> <li>We are better together: We value diversity and achieve more as one team.</li> <li>We are ambitious: We strive for excellence and make a positive difference.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £33,500 icluding car allowance</li> <li>28 days holiday PLUS Bank Holidays</li> <li>A generous contributory pension scheme</li> <li>Private health care</li> <li>Free life assurance</li> <li>Access to a wide range of wellbeing services and tools, including a digital gym</li> <li>Opportunities for learning and development</li> <li>Discounted gym membership</li> <li>Retail discount scheme</li></ul>Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references. About us bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services. As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!). Our vision and values 'Quality homes. Connected communities'. Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Housing Officer

The vacancy Permanent Full time (37 hours per week) We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times. What you will be doing: • Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions. • Managing cases where a greater focus or intervention is required. • Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do. • Working closely with internal and external partners to ensure a seamless and wholistic offering to customers. • Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary. We'd love to meet someone with: • Excellent customer service skills putting the customer at the heart of what we do • Good problem-solving, negotiation and influencing skills • Strong communication skills, both written and verbal • Excellent time management and organisational skills • Experience of working in partnership with internal teams and external organisations to achieve shared goals Amongst what we offer you is: • A competitive salary of £35,000 (inclusive of essential car user allowance) • 28 days holiday PLUS Bank Holidays • A generous contributory pension scheme • Private health care • Free life assurance • Access to an extensive suite of wellbeing services and tools including a digital gym • Opportunities for learning and development • Discounted gym membership • Retail discount scheme Please note the successful candidate will need to complete a Basic DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. About us bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services. As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!). Our vision and values 'Quality homes. Connected communities'. Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Housing Officer - Complex Case Team

About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

9 Jobs in Kettering, UK