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About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

Resident Liaison Officer

About the role As a Social Housing Regulation Officer within the Housing Strategy and Partnerships team at West Northamptonshire Council, you will play a pivotal role in ensuring the Council's compliance with the Regulator of Social Housing's Consumer Standards. This is a strategic and collaborative position, working closely with the Council's ALMO, Northamptonshire Partnership Homes and internal stakeholders to drive continuous improvement, regulatory assurance, and sector-leading practice. What will you be doing? You'll lead on developing robust evidence bases, gap analyses, and improvement plans, while also coordinating reporting to elected members and managing external consultancy support. Your work will directly contribute to the Council's mission to make West Northants a great place to live, work, visit and thrive. About you You are a confident and collaborative professional with a strong background in social housing, governance, or regulatory compliance. You bring excellent interpersonal and influencing skills, enabling you to work effectively with a wide range of stakeholders, including elected members and internal teams. Our benefits You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council . About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive. Attached documents <ul> <li> Social Housing Regulation Officer JDPS.pdf </li> </ul>

Social Housing Regulation Officer

Title: Neighbourhood Housing Lead -South East and Kent Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: South East and Thames Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 29 th October 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our South East and Kent Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Neighbourhood Housing Lead - South East and Kent - October 2025

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: Huntington Full Time Hours: 22.5 per week Full Time Salary Range: £27,861.26- £32,002.35* Contract: Fixed Term contract until 31st March 2026. *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Support service users from point of entry into the service and through their treatment/recovery journey </li><li>Deliver psychosocial interventions as part of the Drug and Alcohol Recovery Service within the prison estate </li><li>Work in partnership with other healthcare providers as part of an Integrated Health and Wellbeing model </li><li>Advocate on behalf of the service users who are unwilling or unable to engage in treatment </li><li>Proactively follow up with service users that miss appointments to increase opportunity of engagement </li><li>Contribute to risk management processes, including prison ACCT process as appropriate </li><li>Work with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field ideally within prison/criminal justice </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others.</li></ul>What We Offer: <ul><li>25 days of holiday (+ bank holidays), with annual increases for first five years.</li><li>Paid 'Wellness' hour each week, access to a 'Wellness' hub, and Employee Assist Programme.</li><li>Contributory pension scheme.</li><li>Attractive benefits, including discounts on shopping, cinema, holidays, and more.</li><li>A supportive team environment with training, career development, and progression opportunities.</li><li>Refer a Friend voucher scheme.</li></ul>We encourage you to ensure that your application clearly demonstrates how you meet the essential criteria, as this will be key in our shortlisting process. If this role resonates with you, we would love to hear from you. Join us and be part of a team that's making a real difference every day. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: louise page | <a href="mailto:louise.page@cgl.org.uk" target="_blank">louise.page@cgl.org.uk</a> | 07884413004 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

About the role Neighbourhood Housing Officers x7 We're not just restructuring - we're reinventing how housing services are delivered. Come and be part of the change About the role Do you want to be the face of housing in your community and make a real difference to tenants' lives? This is your chance to be part of a bold new chapter for Housing Services at North Northamptonshire Council. We are reshaping our Housing Management Service to become more visible, proactive and closer to our tenants than ever before. As a Neighborhood Housing Officer, you'll manage your own patch, working directly with tenants and communities to deliver excellent, responsive services. No two days will be the same - you'll balance support with enforcement, problem-solving with prevention, and relationship-building with results. You will be part of a service that is: <ul><li>Visible and connected - smaller patches, stronger links with tenants and communities.</li><li>Cleaner and safer - more caretakers working across our estates.</li><li>Supportive and responsive - stronger focus on helping vulnerable tenants and quicker support with adaptations.</li><li>Engaged and accountable - a stronger tenant voice and more opportunities for residents to shape our services.</li></ul>This is a varied, people-focused role where you'll see the difference you make every day and build strong foundations for your career in housing. What will you be doing? What you will be doing You will be responsible for managing a patch of homes, ensuring tenants feel supported and connected. Your work will include: <ul><li>Being a visible presence on estates, carrying out visits, inspections and tenancy checks.</li><li>Building positive relationships with tenants and communities, getting to know their needs.</li><li>Supporting tenants to sustain their homes, including providing advice, assistance and enforcement where needed.</li><li>Tackling tenancy breaches and anti-social behaviour quickly and fairly.</li><li>Preventing and recovering arrears. </li><li>Identifying vulnerable households and working with partners to make sure they get the right support.</li><li>Working closely with caretakers, sheltered and housing support colleagues to deliver a joined-up service.</li></ul>Responding to issues raised by tenants, councillors and communities, and keeping residents updated on outcomes About you About you We want changemakers - people who want to be out in communities, making a visible difference and helping tenants thrive. What will you bring to the role: <ul><li>Passion, Resilience, Innovation, Drive and Energy - with a commitment to Working Together to Achieve Success.</li><li>Experience in tenancy management, income, housing, community work or a related service.</li><li>Excellent people skills - approachable, confident, and able to build trust quickly.</li><li>The resilience to handle challenging situations and find solutions that work.</li></ul>Strong organisational and communication skills, with the ability to manage a varied workload. Our benefits Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: <ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About us Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Neighbourhood Housing Officer Full Time

About the role Housing Tenancy Support Officer Part Time We're not just restructuring - we're reinventing how housing services are delivered. Come and be part of the change. About the role Do you want to make a real difference by supporting tenants to sustain their homes and thrive in their communities? This is your chance to join North Northamptonshire Council's Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants - and our Housing Tenancy Support Officers are a vital part of this transformation. As a Housing Tenancy Support Officer, you'll work directly with tenants who need extra help, providing guidance, practical support and links to other services. You'll play a key role in preventing homelessness, tackling tenancy issues early, and helping tenants feel secure and supported in their homes. You will be part of a service that is: <ul><li>Visible and connected - smaller patches, stronger links with tenants and communities.</li><li>Supportive and responsive - tailored help for tenants who need it most.</li><li>Engaged and accountable - ensuring tenants' voices are heard and acted on.</li><li>Cleaner and safer - working with colleagues to improve neighbourhood standards.</li></ul>This is a rewarding and people-focused role where you'll see the difference you make every single day. What will you be doing? What you will be doing You'll be responsible for providing support that helps tenants maintain successful, sustainable tenancies. Your work will include: <ul><li>Building positive relationships with tenants who need extra support.</li><li>Assessing needs and putting tailored support plans in place.</li><li>Helping tenants with budgeting, benefits and financial advice to reduce arrears and prevent crisis.</li><li>Working closely with support services, health professionals and community organisations to link tenants to the right help.</li><li>Supporting vulnerable tenants, including those facing domestic abuse, safeguarding issues or mental health challenges.</li><li>Helping tenants understand their rights and responsibilities, and tackling issues before they escalate.</li><li>Promoting independence, resilience and community connections.</li></ul>About you About you We are looking for people who are caring, proactive and passionate about making a difference. What will you bring to the role: <ul><li>Passion, Resilience, Innovation, Drive and Energy - with a commitment to Working Together to Achieve Success.</li><li>Experience of working in housing, support, health, social care or community services.</li><li>Excellent people skills - empathetic, approachable and confident in engaging with tenants.</li><li>The ability to respond calmly and effectively to challenging situations.</li><li>Strong organisational and problem-solving skills, with the ability to manage a busy caseload.</li><li>A genuine commitment to helping people sustain their homes and build better futures.</li></ul>This is an excellent opportunity to join a forward-looking housing service and play your part in creating safer, stronger and more supportive communities. Our benefits Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: <ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About us Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Housing Tenancy Support Officer Part Time

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears. Travel within local geographical areas will be required. This post is subject to a satisfactory enhanced disclosure from the Disclosure and Barring service. For more information, please download our job profile available on our website. More about you It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement living services. You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint. Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required. It is important that you have a good mix of 'team player' attributes but also the ability to work effectively using your own initiative; as their will, be an element of lone working. You will also have an awareness of Health &amp; Safety. The ideal applicant will have experience of manging anti-social behaviour and challenging situations. A driving license and own car for business use is essential for this role. Commitment to Trauma Informed Practice At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Housing and Wellbeing Coordinator

About the role Senior Neighbourhood Housing Officers x 3 We're not just restructuring - we're reinventing how housing services are delivered. Come and be part of the change About the role Do you want to play a key role in transforming how we deliver housing services at North Northamptonshire Council? This is your chance to be part of a bold new chapter for Housing Services and help shape the future of our housing management service. We are a council with a passion for driving positive change and delivering excellence; serving a community with a rich heritage, a diverse population, and a distinct identity. We are looking for motivated and ambitious people to join our Housing Management Service at a time of real change and investment. Following a major restructure, we are making our service more visible, proactive and closer to our tenants than ever before. You will be part of a service that is: <ul><li>Visible and connected - smaller patches, stronger links with tenants and communities.</li><li>Cleaner and safer - more caretakers working across our estates.</li><li>Supportive and responsive - stronger focus on helping vulnerable tenants and quicker support with adaptations.</li><li>Engaged and accountable - a stronger tenant voice and more opportunities for residents to shape our services.</li></ul>What will you be doing? What you will be doing You will lead a patch-based housing management team, inspiring confidence and delivering consistent, high-quality services. Your work will include: <ul><li>Providing day-to-day leadership, coaching and support to Housing Officers and Assistants.</li><li>Taking ownership of complex tenancy cases, including anti-social behaviour, safeguarding and tenancy breaches.</li><li>Ensuring vulnerable tenants receive the right support through close partnership working.</li><li>Working with caretakers and other teams to keep estates safe, clean and welcoming.</li><li>Monitoring performance and budgets, and reporting on outcomes.</li><li>Acting as a visible presence on estates, engaging with tenants, councillors and community groups.</li><li>Leading by example in delivering excellent customer service and promoting tenant engagement.</li></ul>This is a varied and rewarding role where you can see the difference you make every day, while developing your leadership and management skills. About you About you We want changemakers - people with the passion and drive to help us build safer, stronger and more connected communities. What will you bring to the role: <ul><li>Passion, Resilience, Innovation, Drive and Energy - with a commitment to Working Together to Achieve Success.</li><li>A strong background in tenancy or neighbourhood management, with experience of handling complex cases.</li><li>The ability to support and mentor Housing Officers and Assistants, building confidence and consistency across your patch.</li><li>Excellent communication and influencing skills, with the confidence to balance support, enforcement and partnership working.</li><li>A proactive, problem-solving approach, with the drive to deliver improvements for tenants and communities.</li></ul>This is an excellent opportunity to take the next step in your career within a forward-looking housing service - and to make a visible difference to the lives of tenants every single day. Our benefits Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: <ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About us Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Senior Neighbourhood Housing Officer Full Time

Overview Transform Lives with a Rewarding Career at Change Grow Live Are you passionate about making a real difference in people's lives? At Change Grow Live, we're dedicated to creating positive change for our service users. We provide a safe and supportive environment, supporting each person's unique journey and working together to find the best treatment and care options. Guided by our core values-'Be open, be compassionate, and be bold'-we help individuals reshape their lives, grow, and embrace their life to the fullest. Join Us as an Recovery Coordinator We have an exciting opportunity for a Recovery Coordinator to join us at our Northamptonshire service. The successful candidate will have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time in a way that best meets their individual needs. Initially, the role will be within the Engagement Team, taking referrals and completing assessments. Alongside this, we ask that the successful candidate also support with caseload management. Due to ongoing changes within our service, there may also be opportunities, and at times the need, to support additional teams as we continue to adapt and develop. Location: Northampton Hours: Full time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 (based on full time working hours, pro rata for part time hours) Contract Type: Fixed Term until 31st of March 2026 **Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours Responsibilities About the role: <ul><li>Support service users from point of entry into the service and through their treatment/recovery journey </li><li>Deliver psychosocial interventions as part of the Drug and Alcohol Recovery Service within the prison estate </li><li>Work in partnership with other healthcare providers as part of an Integrated Health and Wellbeing model </li><li>Advocate on behalf of the service users who are unwilling or unable to engage in treatment </li><li>Proactively follow up with service users that miss appointments to increase opportunity of engagement </li><li>Contribute to risk management processes, including prison ACCT process as appropriate </li><li>Work with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field ideally within prison/criminal justice </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others.</li></ul>What We Offer: <ul><li>25 days of holiday (+ bank holidays), with annual increases for first five years.</li><li>Paid 'Wellness' hour each week, access to a 'Wellness' hub, and Employee Assist Programme.</li><li>Contributory pension scheme.</li><li>Attractive benefits, including discounts on shopping, cinema, holidays, and more.</li><li>A supportive team environment with training, career development, and progression opportunities.</li><li>Refer a Friend voucher scheme.</li></ul>We encourage you to ensure that your application clearly demonstrates how you meet the essential criteria, as this will be key in our shortlisting process. If this role resonates with you, we would love to hear from you. Join us and be part of a team that's making a real difference every day. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 29/10/2025 Closing Date 23/10/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Lydia East | <a href="mailto:Lydia.Eat@cgl.org.uk" target="_blank">Lydia.Eat@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

About the job Interview date - 30 October 2025 2 x Full time posts (37 hours per week) We are seeking a proactive, flexible and independent Accommodation Assistant to join the Residential Services division of our award winning Estates &amp; Campus Services department. The post holder will work with colleagues to provide a high quality and super supportive accommodation service, delivering support for students living on and off-campus and developing a positive and thriving community living experience for students whilst also delivering administrative support to enable the efficient functioning of Residential Services. We are an accredited Living Wage Foundation Employer and currently pay the real living wage, which is currently £24,309 per annum. In recognition of this, the starting salary for this post has been increased to pay this higher amount which currently supersedes the actual Grade 4 salary before living wage. About you You will have the ability to work independently and pro-actively and be experienced in resolving complicated queries, prioritising and escalating activity where appropriate. You will also have excellent verbal and written communication skills alongside the ability to show sensitivity in communication, especially when supporting students with complex accommodation needs. Experience of delivering excellent customer service is essential, in addition to the ability to work to appropriate quality standards. Qualifications Essential; <ul> <li>5 GCSEs at Grade C or equivalent (must includes Maths and English)</li> </ul>Department Our award winning Estates &amp; Campus Services department is a large, busy and diverse directorate with over 250 colleagues managing and supporting 27 academic or support buildings across 8 locations, and c. 2,400 bed spaces across 10 accommodation buildings. We have a committed team who deliver exceptional, sector leading facilities and services, which in turn support, facilitate and improve the student and staff experience, Transforming Lives and Inspiring Change. About us At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff. Our People Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best. Our Values <ul> <li>Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.</li> <li>Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.</li> <li>Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.</li> <li>Trust: We build relationships based on respect, transparency, and shared goals.</li> </ul>Together, we are creating a future where our community, our work, and our impact truly make a difference. Right to work All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. The University is open to considering Skilled Worker visa sponsorship, provided that the eligibility criteria of the points-based immigration system are met. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criteria, we regret that we are unable to offer sponsorship at this time. Equality We welcome applications from individuals from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical, and sustainable environment that values equality, diversity, and inclusion. Our commitment ensures an inclusive atmosphere for staff, students, and the public. We manage equality and diversity through key committees and formal policies, extending our responsibility to subsidiary companies and partnerships. Together @ UON Our Commitment to Equality and Inclusion Together @ UON affirms our dedication to creating an environment that celebrates diversity and promotes equality. We aim to foster a space where all can thrive, aligning with our mission to transform lives and inspire change. Commitments Include: <li>Creating an Inclusive Environment: Adopting a zero-tolerance approach to discrimination and ensuring all activities are inclusive.</li> <li>Supporting Students and Staff: Strengthening mental health support, enhancing disability confidence, and ensuring academic and professional support.</li> <li>Tackling Inequalities: Involving students in recruitment, integrating forums for equality data analysis, and supporting networks for protected characteristics.</li> UON's Major Commitments: <ul> <li>Disability Confident</li> <li>Standalone Pledge</li> <li>IHRA Working Definition</li> </ul>For more details, visit: Equality and Diversity at UON

Accommodation Assistant

About the role Do you want be part of a team that has the interests of the community at its heart? Seeking a new challenge which will see you create safer places and work to protect vulnerable people from crime? Then North Northamptonshire Council has a great opportunity for you to join us as a Safer Community Officer within the Stronger &amp; Safer Communities Service. The Safer Communities Team works to enhance residents' safety and well-being by addressing issues like anti-social behaviour and crime to help make North Northamptonshire a safer place to live, work and visit. What will you be doing? This role will support in the development and delivery of the Community Safety Partnership Plan and initiatives to address crime, anti-social behaviour (ASB) and hate related incidents ensuring a multi-agency response. To work as a member of a team in taking a co-ordinated and pro-active approach towards investigating and preventing/reducing anti-social behaviour and disorder. Preparing applications for legal proceedings. Working in partnership with internal and external agencies/partners to safeguard victims and improve the quality of life for residents and businesses across North Northamptonshire. To act as a signpost to other agencies and council services and monitor progress of referrals. Please refer to the attached job description for full details of the main accountabilities for this role. About you As the successful candidate, you will bring: • knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014, Police and The Crime and Disorder Act 1998 and the statutory guidance frameworks • experience of preparing and reviewing evidential material and preparing case files for prosecution • excellent organisational skills • experience of working with a variety of stakeholders, colleagues and members of the public • good communication skills, both written and oral It would also be nice for you to have: . knowledge and awareness of Housing Legislation • experience of presenting evidence in court proceedings The full requirements for the Safer Community Officer role are outlined in the attached person specification and will be part of any selection process. Your application supporting statement must clearly demonstrate how you meet the essential and where applicable, the desirable requirements for this role as outlined in the person specification. Where you will be working: The team is currently based in various locations in North Northamptonshire, your main office base will be in Kettering, but the Council has a flexible working policy and supports hybrid working. The ability to travel across Northamptonshire is essential to this post. There may also be occasions where you will be required to work outside of normal office hours. Next steps: If you like what you have read and want to know more about the role, then please contact Liusadh McFarlane <a href="mailto:Liusadh.McFarlane@northnorthants.gov.uk" target="_blank">Liusadh.McFarlane@northnorthants.gov.uk</a> Our benefits Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: <ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About us Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Community Safety Officer

The Vacancy FRONTLINING FUTURES Due to an internal secondment, we're on the hunt for an Assistant Communities Housing Officers to support our awesome and proactive Communities Team on a 12 month fixed-term contract! Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You're truly customer focussed and ready to deliver a front facing broad range of services to our customers across the Daventry, East Midlands Area. Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while providing support and tackling estate management and anti-social behaviour issues. You'll assist the Communities Housing Officers in supporting our customers and their families, so you'll need that natural resilience of yours as you navigate your way through this exciting step on your career journey. You'll find with Futures the perfect platform to showcase your attention to detail and your passion for housing. The variation you're looking for in a role is right here as you'll also be active within our communities, completing inspections, walkabouts and attend accompanied viewings to name but a few! A few key points from our role profile: <ul> <li>Work alongside communities, voluntary groups and partners to achieve the aims and objectives of our Community Engagement Strategy; Develop and maintain effective relationships with partner agencies.</li> <li>Effectively deal with enquiries received from customers in a timely manner offering advice, signposting or hand-on to the most relevant officer/service</li> <li>Ensure records and documents are uploaded promptly on the appropriate electronic filing systems.</li> <li>Support the Tenancy Management Officer with recording and processing tenancy management requests, including undertaking home visits for tenancy assignments, mutual exchanges and successions, ensuring they are actioned in a way which demonstrates effortless customer experience.</li></ul>Sounds like me, so what are you offering? If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You'll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. We've a state-of-the-art, flexible workspace so you'll have great technology, great people and a great environment around you. There's free parking on-site and if you cycle to work there are showering facilities too! We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Assistant Communtites Housing Officer

The vacancy Permanent Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits in the Milton Keynes area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: <ul> <li>Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.</li></ul><ul> <li>Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.</li></ul><ul> <li>Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.</li></ul><ul> <li>Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.</li></ul><ul> <li>Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.</li></ul><ul> <li>Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.</li></ul>We'd love to meet someone with: <ul> <li>Previous experience in housing or tenancy management, ideally within a social housing setting.</li></ul><ul> <li>A strong understanding of ASB legislation and best practice in case handling.</li></ul><ul> <li>Proven ability to manage rent arrears and support financial wellbeing.</li></ul><ul> <li>Excellent customer service skills with a resident-first approach.</li></ul><ul> <li>Strong problem-solving, negotiation, and influencing skills.</li></ul><ul> <li>Effective communication, time management, and organisational abilities.</li></ul><ul> <li>Experience working collaboratively with internal and external stakeholders.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £33,500 including car allowance</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to a wide range of wellbeing services and tools, including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Housing Officer

The Vacancy Full-time Monday - Friday 9am - 5pm Home-based with visits to Peterborough Head Office Are you a people-first problem solver with a passion for customer service? Do you thrive on building trust, resolving issues, and making a real difference in residents' lives? We're looking for a proactive and personable Tenant Liaison Co-ordinator to join our Planned and Cyclical Services Team. You'll be the vital link between our residents, contractors, and internal teams, ensuring smooth communication and top-tier service delivery across repairs, planned works, and compliance programmes. What you'll be doing: <ul> <li>Be the go-to contact for residents, ensuring clear communication and swift resolution of issues.</li> <li>Lead access coordination for gas and electrical testing programmes driving 100% compliance.</li> <li>Collaborate with contractors and legal teams to resolve non-access cases.</li> <li>Own customer feedback and complaints, turning challenges into positive outcomes.</li> <li>Support surveyors and tenancy teams with resident visits and consultations.</li> <li>Keep asset data accurate and up-to-date to support performance reporting.</li></ul>What we're looking for: <ul> <li>A strong background in customer service especially within housing or property services.</li> <li>Confident communicator with great influencing and relationship-building skills.</li> <li>Calm, tactful, and resilient when handling complaints or sensitive situations.</li> <li>Organised and self-motivated, you know how to manage your time and priorities.</li> <li>IT savvy, with solid Microsoft Office skills.</li></ul>Bonus points if you have: <ul> <li>Knowledge of housing services, repairs, and maintenance.</li> <li>Experience working in a performance-driven environment.</li></ul>Requirements: <ul> <li>GCSE Grade 4/C or above (or equivalent) in English and Maths.</li> <li>Full UK driving licence and access to a suitably insured vehicle.</li> <li>Willingness to attend occasional out-of-hours meetings or events.</li></ul>Ready to make a difference? We may close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! The Company A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. Our dynamic approach has made us one of the region's leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we're committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we'll continue to grow our business in today's fast-paced operating environment. There's more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too. You can find out more about us and the services we offer our residents on the CKH website. Putting People First CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds. At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you'll be part of a team that makes a difference and creates opportunities that change lives. As well as working to create sustainable, prosperous communities, we're also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we'd love to hear from you. Benefits We know we need to provide a great working environment to attract the best people. Our offer includes: <ul> <li>A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover</li> <li>Generous holiday entitlement; 25 days plus bank holidays increasing with time</li> <li>Flexible family friendly and carers policies that allow a range of paid and unpaid leave</li> <li>CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards</li> <li>Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)</li></ul>

Tenant Liaison Co-ordinator

Our Opportunity Here at Pick Everard, we are passionate about creating a prosperous and sustainable future, taking a fresh perspective on the built environment. Our core values of professionalism, compassion, drive and positivity are at the heart of everything we do. Pick Everard are looking for an exceptional Talent Development Advisor, to join us on our unique journey in continuing to achieve excellence for our colleagues and clients. Working closely with the Learning and Development Business Partner, Head of People Experience and the Group People &amp; Culture Director you will be providing your support, guidance in a proactive manner to all business units within Pick Everard. Are you passionate about driving forward an innovative Learning and Development programme? Are you looking to work as part of a collaborative, supportive culture that prioritises its people? Do you want to enhance your knowledge, and make an impact as part of a growing, multi-disciplinary consultancy? If you answered yes to the above questions, then we want to hear from you! We are passionate about ensuring our staff have access to enriched personal and professional development, so in this role, you will be crucial in helping us to continue to deliver a personalised approach that acknowledges the objectives of all of our staff, at each point in their career. Your core responsibilities will include: <ul> <li>Acting as a key point of contact within the Talent Development team for all stakeholders.</li> <li>Supporting collaboration with key stakeholders across the business to identify both current and future skills needs.</li> <li>Designing and delivering impactful training and development solutions for staff and managers, aligned with both individual and organisational priorities.</li> <li>Ensuring all learning events are timely, focused, relevant, and offer value for money.</li> <li>Managing core talent development administration and coordination responsibilities to deliver excellent service across all activities.</li> <li>Supporting the delivery of the people strategy, group business plans, and individual objectives through all interventions.</li> <li>Assisting the Lead Talent Development Business Partner in rolling out a company-wide Talent Development plan that drives high performance and talent density.</li> <li>Serving as the first point of contact for all general Talent Development queries.</li> <li>Facilitating and organising the induction programme, including e-learning administration, under the guidance of the Lead Talent Development Business Partner and Head of People Experience.</li> <li>Co-delivering the Pick Everard induction programme to create a positive experience for all new joiners.</li> <li>Coordinating and managing graduate training schemes and apprenticeship programmes, with opportunities to deliver selected modules.</li> <li>Collaborating with the wider People &amp; Culture team to implement the Pick Everard Professional Map and its associated elements.</li></ul>Find out what it is like to work at Pick Everard here: Life at PickEverard - Pick Everard About You Our ideal Talent Development Advisor will have: <ul> <li>Experience working within a professional services environment.</li> <li>A strong background in a broad learning and development advisory role.</li> <li>Proven ability to design and deliver engaging presentations and training sessions to internal audiences at all levels, from entry-level employees to senior stakeholders.</li> <li> Experience in developing e-learning courses and materials, with knowledge of managing a Learning Management System (LMS) preferred.</li> <li>Confidence in delivering high-quality training and development solutions tailored to diverse needs.</li></ul>About Us Our nationwide multidisciplinary team of 780+ employees, work collaboratively to deliver outstanding places and spaces that create lasting value for local communities. Through our remarkable history we have established the sound principles of success, and we have the vision and ambition to be even better. We're committed to creating sustainable communities where everyone feels safe, cared for and valued. We achieve that by encouraging a diverse, welcoming workplace for our people, clients and colleagues. We care about our people and improving our society and that means supporting your ambitions and interests at every level. We will provide you with an inspiring environment in which you will be able to drive real progress and impact in your career. What we offer Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive an attractive salary, and amongst other benefits you can also expect: <ul> <li>Agile working.</li> <li>Career and Professional Development.</li> <li>Corporate Social Responsibility opportunities.</li> <li>26 days' annual leave + Bank Holidays + option to buy up to 5 days' additional leave.</li> <li>Private healthcare, life assurance and healthcare cash plan.</li> <li>Stakeholder pension.</li> <li>Professional subscriptions.</li> <li>Employee Discount Scheme.</li> <li>Eyecare Scheme.</li> <li>Wellbeing support and Employee Assistance Programme.</li></ul>Equal Opportunities As an equal opportunities' employer, Pick Everard is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us on our journey. Accessibility We're committed to helping you perform at your best throughout the recruitment process. If you have a disability or require any adjustments to support your application or interview, please get in touch with us at [email protected]. We'll be happy to discuss how we can assist you. Agencies We are committed to building and nurturing great relationships with our agency partners. However, this role is being recruited for directly and therefore we are not seeking support at this time. Any unsolicited CV Introductions will not be accepted. #LI-Hybrid

Learning and Development Advisor

Social Housing Solicitor-Director - Salary £68K Per Annum- Milton Keynes Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, unlawful eviction, succession for tenants, neighbourhood problems, and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the appeal Courts) and is extensively experienced at handling all housing related judicial review matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to and collaborating with the Board to ensure performance targets are met</li> <li>Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members</li> <li>Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years.</li> <li>Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities</li> <li>Assisting with delivery of appropriate training and development in the department</li> <li>Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Dealing with emergency cases and identifying and carrying out strategic litigation.</li> <li>Preparing and managing funding applications to the Legal Aid Agency</li> <li>Preparing draft documents including witness statements and processing evidence</li> <li>You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company</li> </ul>Key Skills Required: <ul> <li>3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential</li> <li>Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years</li> <li>Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this</li> <li>Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems</li> <li>Experience within the legal sector is preferable</li> <li>Ability to manage social media activity to promote the Company</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

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