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Job Description Internal - Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer Permanent Grade C- £35,412 - £44,075 ( pro rata for part time ) Consultation grade - subject to formal evaluation under the Pay Equity Review Part Time - Working 30 hours per week, Office based This is an opportunity to work in a customer focused service to let Council homes efficiently with a focus on sustaining tenancies. Providing advice and information to colleagues, customers and stakeholders relating to ending tenancies, bidding for properties, the repairs standard as well as advising on the viewing and sign-up processes. You will be responsible for monitoring: <ul> <li>return of keys from outgoing tenants</li> <li>advertising of properties</li> <li>properties are shortlisted promptly</li> <li>enquiries are dealt with effectively</li></ul>Liaising with the repairs team and share information to ensure that void periods are kept to a minimum and re-letting targets are achieved, you will also update computer systems promptly and accurately and check compliance with our legal obligations to provide up to date certificates for properties. You will be responsible for managing a team and providing direction on priorities in a busy environment. Monitoring the completion of key tasks to ensure a seamless process through to the sign-up process is an important aspect of the role alongside covering in the absence of colleagues, is essential to minimise delays in reletting properties. Managing requests for properties in line with procedures, including decanted tenants, to ensure compliance and transparency and undertaking viewings and property checks as required. This role is mainly office based due to the need to supervise staff, process keys, directly liaise with repairs staff. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: <a href="mailto:Resourcing@birmingham.gov.uk" target="_blank">Resourcing@birmingham.gov.uk</a> quoting ref 3606 A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification - Voids and Lettings Officer Job Description (4).pdf We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here #internal #LI-DNI #LI-ONSITE About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer

Job summary An exciting opportunity has arisen for a hub manager for the BSMHFT Community Mental Health Team for Homeless People, Homeless Health Exchange Primary Care Team and the NHSE funded Mental Health Outreach Team for Rough Sleepers. All teams operate city wide to meet the needs of Homeless adults with enduring mental health problems and often substance misuse issues who require significant engagement due to their chaotic lifestyle. The teams work in partnership with other homeless commissioned statutory and third sector organisations for accommodation, housing and tenancy support, physical health care and substance use services. The CMHT is a small team whose CPN's work with a consultant psychiatrist to provide secondary care level mental health interventions with a focus on stabilisation of lifestyle, recovery and moving out of homelessness. The team working with rough sleepers has an engagement, assessment, referral and signposting case management role to manage mental health issues, in order to allow other agencies interventions to support the individual off the streets and start their journey away from street homelessness into a less chaotic and damaging lifestyle. The Homeless Health Exchange Primary Care Team is a GP practice which support those who are homeless and work in partnership with Strensham Road GP Practice. An ability to make relationships, provide sustained support to non-engaged individuals and work in sometimes difficult conditions are required. Main duties of the job - The post holder will provide effective and efficient management of delegated resources within a defined clinical area while ensuring care delivery meets and addresses the issues of spirituality, equality, diversity and rights in accordance with good practice and legislation. - To lead in the management of all clinical risks in their designated area, including serious and critical incident management, periodic review and analysis of service development, service performance and service needs/overview. - To conduct and oversee audit of core activity and relevant aspects of services provided. - The post holder will lead in the assessment, planning, implementation and evaluation of care across the clinical services, and ensure that staff have a working knowledge of local, national policies and legislation which govern current service provision. - Provide advanced clinical skills, leading on practice issues and providing leadership and management to teams. - In case of untoward incidents, co-ordinate reporting including contact and liaise with appropriate agencies and personnel. - Work with partner agencies (statutory and third sector) to provide effective strategies to proactively manage the care of individuals with complex needs. About us Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation. Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you. Job description Job responsibilities For further information about the main responsibilities please view the attached job description and person specification. Job description Job responsibilities For further information about the main responsibilities please view the attached job description and person specification. Person Specification Training and Qualifications Essential <ul> <li>Registered professional with up-to-date registration.</li> <li>Masters Degree in relevant subject (or working towards) or equivalent relevant experience.</li> </ul> Experience Essential <ul> <li>Significant operational / team management and leadership experience</li> <li>Experience of community nursing and or multiagency working</li> </ul> Desirable <ul> <li>Working knowledge of primary and secondary care services</li> </ul>Person Specification Training and Qualifications Essential <ul> <li>Registered professional with up-to-date registration.</li> <li>Masters Degree in relevant subject (or working towards) or equivalent relevant experience.</li> </ul> Experience Essential <ul> <li>Significant operational / team management and leadership experience</li> <li>Experience of community nursing and or multiagency working</li> </ul> Desirable <ul> <li>Working knowledge of primary and secondary care services</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust Address Attwood Green Health Centre 30 Bath Row Birmingham B15 1LZ Employer's website

Band 8a Clinical Services Manager Homeless & Rough Sleeper Teams

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for an Recovery Coordinator in Birmingham who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Birmingham Hours: Full time, 37.5 per week Full Time Salary: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata for part time) Contract Type: Permanent Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: As a valued member of our team in Birmingham, you'll be taking on a central role within a brand new service. Responsibilities will include: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Facilitating group sessions </li><li>Reducing drug and alcohol related harm to service users and the wider community</li><li>Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: To thrive in this role, we're looking for someone who: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li><li>Refer a friend scheme and receive generous vouchers if candidate is successful.</li></ul>If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Simon Anderson | <a href="mailto:simon.anderson@cgl.org.uk" target="_blank">simon.anderson@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Sales &amp; Service Administrator - Social Housing Department: Customer Experience Employment Type: Permanent - Full Time Location: Telford Reporting To: Vinnie Jagpal Description At Reconomy Connect, we're changing the way the world thinks about waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change. The Head Office of the Recycling Loop, in Telford you'll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions. Our success is built on four core values: <ul><li>Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development. </li><li>Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression. </li><li>Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services. </li><li>Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact. </li></ul>About the role We're looking for a Sales and Service Administrator to join our Social Housing team, where you'll play an important role in supporting customers, suppliers and colleagues across the business to deliver a great service every day. You'll be responsible for processing supplier information, keeping our systems accurate and up to date, and responding to queries in a timely and professional way. A key part of the role is building strong relationships with our customers and supply chain partners, particularly when managing invoice queries by taking ownership to ensure issues are fully investigated and resolved, identifying root causes and training opportunities to support the business processes. As part of a close-knit, fast-paced team, you'll balance organisation and prioritisation to manage day-to-day tasks, handle ad-hoc requests and use your problem-solving skills to support the wider team. You will also form part of our customer service team by responding to inbound calls and emails daily as required. This role is ideal for someone who enjoys variety, takes pride in their attention to detail and feels confident working under pressure while maintaining a positive, customer-focused approach. What we need from you You don't need to tick every box, we're looking for the right attitude and transferable skills: <ul><li>A friendly and professional communication style, with confidence working with customers and suppliers. </li><li>Good organisation skills and the ability to juggle priorities in a busy environment.</li><li>Strong attention to detail, especially when raising orders and maintaining system data.</li><li>A proactive mindset, with a willingness to take ownership of queries and follow them through to resolution.</li><li>A team-player attitude, while also being comfortable managing your own workload to ensure deadlines are met. </li><li>Problem-solving skills and the ability to stay calm and focused under pressure.</li><li>Be able to use Microsoft systems such as excel and word.</li><li>Flexibility to support customer service teams during peak times.</li><li>Finding the root-cause of a query and identifying any training opportunities for the business.</li></ul>Additional information <ul><li>This is a full-time role working 37.5 hours per week, Monday to Friday between 7:55am and 5:25pm, with a one-hour lunch break. </li><li>After successfully completing your 3-month probation, you'll cover a Saturday shift on a rota basis (8am-12pm) - paid as overtime. </li><li>Following probation, there's the opportunity for hybrid working, with 3 days in the office and 2 days working from home.</li></ul>What we offer <ul><li>Financial perks: Pension scheme, length of service rewards, and referral bonuses </li><li>Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts </li><li>Health &amp; wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme </li><li>Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders </li><li>Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme </li><li>Community engagement: Volunteer days and collaboration with local charities </li><li>Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options </li><li>Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change </li></ul>

Sales & Service Administrator - Social Housing

Company Description Are you an experienced sales and business development professional looking to drive profitable growth, gain market share and create future pipeline opportunities within the Social Housing sector. We are looking for professional, ambitious and motivated sales professionals who can build existing customer partnerships and create and forge new business opportunities. This role is working within our National Accounts team to drive new business into our branches and cement long term value added partnerships across the Social Housing sector. The Benefits of a Career with Rexel: <ul><li>Company Car Scheme </li><li>Bonuses: Performance Related Bonus Scheme</li><li>Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) <ul><li>You can also buy and sell holiday each year </li><li>Enhanced parental leave </li></ul></li><li>Support &amp; Development: Extensive learning opportunities from day one. </li><li>Health &amp; Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more! </li><li>Perks: Contributory pension scheme and life assurance, Staff discounts, exclusive holiday offers and free financial support and education</li></ul>Job Description As a Business Development Manager at Rexel, you will drive profitable growth, gaining market share and creating future pipeline opportunities. This role is pivotal in driving sales, collaborating with branch based teams and creating an exceptional customer relationship and service. Key Responsibilities: <ul><li>Strategic Roadmap: Use data driven insights and tools to create a plan to increase market share (within a defined geography/segment/specialist product group) identifying potential and long-term growth opportunities through new offerings, markets, or revenue streams.</li><li>Pipeline Management: Build and maintain a pipeline of customer partnerships</li><li>Customer Partnerships: Create partnerships and strategic relationships with customer (brand/business) for long term future opportunity.</li><li>Value Proposition Development: Create tailored solutions leveraging preferred suppliers to drive innovation and profitability.</li><li>Pricing and Profitability: Govern regional pricing, margins, and contract profitability.</li><li>Market Agility: Adapt strategies based on market and segment changes for long term future growth.</li><li>Multichannel Growth: Promote multichannel adoption to innovate customer propositions.</li><li>Customer Experience: Ensure exceptional customer experience and OTIF through collaboration with internal end to end experts to drive new business and successful implementation.</li><li>Team Development: Upskill internal teams, ensuring clear account ownership and regular reviews to achieve growth targets.</li></ul>Qualifications At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as a Business Development Manager include: <ul><li>COLLABORATION - Building partnerships and working collaboratively with others to meet shared objectives </li><li>HOLDS ACCOUNTABILTY - holds self and others accountable to meet commitments</li><li>CUSTOMER PARTNERSHIP - Creating new customer partnerships with multi dimensional relationships for strategic insight for future opportunity</li><li>DRIVES RESULTS - Consistently achieving results, even under tough circumstances</li><li>INFLUENCES-using compelling arguments to gain the support and commitment of others</li><li>BUILDS NETWORKS - Effectively building formal and informal relationship networks inside and outside the organisation</li></ul>What we are looking for: <ul><li>Commercial expertise (margin, P&amp;L, cost to serve) </li><li>Influencing and Negotiation skills</li><li>Experience within a business development role with proven results.</li><li>Able to make data driven decisions to drive strategic plans and growth opportunities.</li><li>Strong stakeholder management experience with the ability to collaborate cross functionally.</li><li>Proven sales experience with the ability to prospect, qualify and close new business.</li><li>Extensive knowledge of sales processes and techniques.</li></ul>Additional Information At Rexel UK, we're all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we're building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.

National Business Development Manager - Social Housing

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Telford - covering Telford, Market Drayton and Shrewsbury £32,242 - £34,617 per year 37.5 hours per week - Monday to Friday - 9:00am to 5:00pm We have an opportunity for a Housing Officer to join our Housing team based in Telford. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants, while consistently working in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul><li>Working closely with the lettings team in allocating Voids, Tenancy Sign Ups and Viewings</li><li>Liaising with tenancy enforcement agencies to build relevant case files and manage the complaint process for the service area</li><li>Handling a range of situations including complex cases of ASB (anti-social behaviour), which may include attending evictions and multi-agency crime prevention meetings.</li><li>Attending various meetings to coordinate tenancy termination and changes, property clearance, and support tenancy auditing and fraud investigations</li><li>Providing advice and support to residents through regular community engagement and signposting to relevant third party agencies</li></ul>Skills and experiences: <ul><li>Proven experience of working within the social housing sector will be a distinct advantage in this role</li><li>Knowledge of relevant housing regulations and legislation</li><li>A basic understanding of Microsoft Office packages is desirable, along with the ability to update electronic systems</li><li>Experience and knowledge of good practice resident involvement activities</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>£32,242 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 25 January 2026 Interviews are expected to take place during the week commencing 9th February 2026. The exact date will be confirmed with shortlisted candidates. If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Details Community Housing Officer 37 Hours Weekly Grade 9 - £39,152 - £41,771 per annum Dudley MBC is seeking to appoint a full time Community Housing Officer. This is an exciting and challenging front-line role, managing a patch of Local Authority tenancies within Dudley Borough. The purpose of the job is: To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies To provide responsive services to customers to create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. The successful applicant will have extensive experience in an operational housing role and be able to demonstrate a history of providing excellent customer service. The role is front line, and you will spend at least 60% of your time on patch. Some evening work will be required. For an informal discussion please contact Lisa Watson, Community Housing Team Manager on 01384 812434 Workplace Attendance: Working in the office 3+ days a week (pro-rata) So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents Community Housing Officer JD.doc Community Housing Officer PS.docx Employee Benefits List.pdf

Community Housing Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as part of CGL Dudley. The team supports people with their or their loved ones' drug and/or alcohol issues. Where : DudleyAtlantic Recovery Community Service, Lye, Dudley DY98EL Working Hours: 37.5 hours per week Full time Salary Range: £27,861.26 - £32,002.35* per annum Contract Type : Permanent *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey.</li><li> Providing screening, assessment, and recovery planning and onward referral</li><li>Reducing drug and alcohol related harm to service users and the wider community.</li><li>Promoting carer, service user and community involvement.</li><li> Providing advocacy for access to partnership services.</li><li> Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination Research, design and prepare subject matter and materials for groups / pods.</li><li>Delivering structured content within group settings to service users at various stages of recovery.</li><li> Engaging with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users.</li><li> Tailoring specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc</li></ul>About You: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field.</li><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Please reflect the attached Job Description and Person Specifications in your application. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Lisa Bradley (Dudley &amp; Walsall) | <a href="mailto:lisa.bradley@cgl.org.uk" target="_blank">lisa.bradley@cgl.org.uk</a> | 01384426120 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

We are Absolute Collagen, the Original Collagen Specialists and one of the top 100 certified great places to work! Come and join us in a world of limitless potential, where absolute possibilities become extraordinary realities. Our values underpin our essence as an Absoluter; Authenticity, Collaboration, Entrepreneurial and Responsibility at our core. We recruit talented people from a diverse range of backgrounds and cultures, providing equality and inclusivity for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We champion bringing your true self to work. Together, we embrace the unknown, tackle challenges head-on, and create a future filled with endless opportunities. MAIN PURPOSE OF THE ROLE To act as the liaison between AC and Absoluters. Be the voice, tone, and moderator of the AC brand through the community, both online and in-person. KEY RESPONSIBILITIES AND TASKS Develop and continually optimise the community content plan <ul><li><ul><li>Use data and insight to form the plan - eg types of content, best time of day/day of week, the right face of AC depending on the message (AC, Maxine, Absoluters)</li><li>Report on KPIs on a monthly basis, specifically community growth, monthly active users, number of likes, comments and posts from Absoluters &amp; community sentiment</li><li>Apply best practice principles (Facebook) to optimise KPIs</li><li>Continually test and learn to optimise content performance </li><li>Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.</li><li>Organize and participate in events to build community and boost brand awareness</li><li>Align with the marketing and customer strategy</li></ul></li></ul>Be the voice of the customer <ul><li>Be the first point of contact for Absoluters</li><li>Engage with the online community and respond to comments and requests, in a timely manner</li><li>Build relationships with customers &amp; leverage our Absoluter advocates to promote the brand (inc. gathering reviews, photos, videos)</li><li>Show empathy, active listening skills and address customer concerns to promote favorable impressions of AC<ul><li>Do what you can to retain customers, using the retention toolkit and other methods</li></ul></li><li>Relay community feedback to relevant internal stakeholders regarding marketing initiatives, product etc</li></ul>Development &amp; best practice <ul><li><ul><li>Keep abreast of latest platform developments (Facebook) and proactively recommend ways to leverage to optimise KPIs</li><li>Identify and complete courses, events or relevant industry workshops to develop your skills and content plan</li></ul></li></ul>What we're looking for <ul><li>Previous experience in a similar role</li><li>Confident using various Social media platforms</li><li>Highly organised, with a strong attention to detail and the ability to prioritise effectively</li><li>Professional, approachable and customer focussed</li><li>Willing to be flexible with working hours </li></ul>

Community Manager

Job Description Housing Manager - Resident Services and Partnerships Team Permanent Grade D - £45,091 - £53,460 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week About the Role Birmingham City Council is one of the largest social landlords in the UK, managing over 60,000 homes. We are committed to delivering safe, compliant, and high-quality housing services that put tenants at the heart of everything we do. We are seeking 3 experienced and dynamic Housing Managers in the Resident Services and Partnerships team focusing on Transparency Influence and Accountability Standard set by the Social Housing Regulator. Are you an experienced People Manager who can lead a team of Tenant Participation Officers, working with residents to give them a voice to enable them to shape services. Or maybe you have experience in tenant engagement data-driven insight and accountability developing our data and evidence collation to ensure we are able to effectively report on outcomes. If you have experience in Communication &amp; Governance, designing and managing media channels ensuring effective communication with Tenants and Leaseholders we want to hear from you. These are pivotal roles in shaping how we meet our statutory obligations, improve transparency, and strengthen trust with our residents. These are office-based roles so you will need to be able to attend multiple city wide locations. Key Responsibilities Tenant Engagement: Drive meaningful engagement strategies to involve tenants in decision-making and service improvement. Ensure compliance with the Social Housing Regulatory Framework and Tenant Satisfaction Measures. Promote transparency and accountability through clear communication and feedback loops. Data, Insight and accountability: Lead on data collection, analysis, and reporting to inform strategic decisions and regulatory submissions. Monitor performance against KPIs and regulatory standards, providing actionable insights to senior leadership. Communications &amp; Governance: Ensuring compliance with all relevant legal and statutory requirements. Providing governance and risk management support to the team. Ensuring all governance requirements are clearly communicated and adhered to throughout the organisation. Supporting the review of governance procedures and policies. Regularly reviewing governance processes and recommending and implementing changes to ensure continuous improvement. Manage internal and external communications related to compliance and tenant engagement. Work with the Communications Team to deliver clear, accessible messages across digital and traditional channels. About You Proven experience in tenant engagement, governance, and risk management. Excellent analytical skills with the ability to interpret complex data and present insights clearly. Skilled communicator with experience in media relations and stakeholder engagement. Leadership experience with the ability to inspire teams and manage change effectively. Why Join Us? Be part of a forward-thinking Housing Directorate committed to People, Place, and Partnerships. Competitive salary and generous benefits, including pension scheme and flexible working options. Opportunity to make a real difference to the lives of thousands of Birmingham residents. For further details, please view the job description &amp; person specification available via the link at the bottom of the vacancy advert. Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: <a href="mailto:Resourcing@birmingham.gov.uk" target="_blank">Resourcing@birmingham.gov.uk</a> quoting ref 3580 A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification - Housing-Manager-JDPS (1).pdf Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. #LI-ONSITE About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Manager

Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in housing? With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen Position: Neighbourhood Officer Salary: £36,149 Location: Birmingham / Hybrid (Mobile Worker - manage patch based) Key Responsibilities: <ul> <li>Oversee tenancy management and estate issues.</li> <li>Deal with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues.</li> <li>Deal with sensitive safeguarding matters</li> <li>Carry our regular block and estate inspections.</li> <li>Involve in the management of new build properties for all tenancy management issues.</li> <li>Conduct tenancy reviews for all properties within the allocated patch</li></ul>Qualifications and experience: <ul> <li>Ability to carry out interviews to discuss sensitive customer issues</li> <li>Excellent I.T Skills</li> <li>Ability to develop successful professional relationships with partners to achieve positive outcomes</li> <li>Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service</li> <li>Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict</li> <li>Highly self-motivated, able to act with integrity and show drive and enthusiasm</li> <li>Current clean driving licence and access to a car</li></ul>Manager's Quote: Are you that special someone ready to make a real difference in our communities? Join our dynamic and culturally rich team of Neighbourhood Officers, covering Birmingham and the West Midlands. We pride ourselves on being brave, honest and ambitious with a strong team spirit and a supportive culture where everyone helps one another and can rely on each other. You'll have the confidence to work independently and make your own decisions, while knowing that your managers and colleagues are always there to support you when needed. We're looking for someone with enthusiasm, resilience, and the confidence to take ownership of their work. If you thrive in a role where you're trusted, empowered, and part of a team that values collaboration and mutual support, this is the role for you. We will be an employer of choice and invest in our people We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do. What We Offer: <ul> <li>Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.</li> <li>Professional Growth: Opportunities for continuous learning and career advancement.</li> <li>Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.</li></ul>Benefits: <ul> <li>Annual Leave: Annual leave starts at 26 days per year plus bank holidays</li> <li>Annual leave purchase scheme - option to buy up to an additional 5 days per year</li> <li>Enhanced family leave (maternity, paternity and adoption)</li> <li>Organisational sick pay</li> <li>Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match</li> <li>Competitive Salary: We offer a competitive compensation package.</li> <li>Health and Wellness: Comprehensive health insurance and wellness programs.</li> <li>Work-Life Balance: Flexible working hours and generous leave policies.</li> <li>Employee Development: Access to training programs and career development resources.</li></ul>Find out more here: Citizen | Benefits Company Culture: We will be an employer of choice and invest in our people To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in housing. We will work together as one team and embrace our Citizen values. Stay Connected: Follow us onProfile / X, Citizen | FacebookandInstragram - Citizento stay updated on our latest news and opportunities. This post is subject to a Basic DBS check (Disclosure and Barring Service). Closing date: Monday 19th January 2026 Interview date: Monday 26th January 2026 We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. <ul> <li>Proud Corporate Member of WISH - The Network for Women Working in Social Housing</li> <li>Citizen Housing is a Disability Confident Employer</li> <li>Official Accredited Living Wage Employer</li></ul>

Neighbourhood Officer

The Vacancy House Manager - Retirement Living Location: Francis Court estate in Worcester, Worcestershire Hours: 35 hours per week (Monday to Friday, all year round) Salary: £26,317.20 ACTUAL per year plus benefits and bonus We do not currently offer sponsorship - applicants must have the right to work in the UK. Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Francis Court, Worcester, Worcestershire Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Housing Officer (Days) Location: Telford &amp; Wrekin (across Maninplace properties) Salary: £25,667.20 per annum Hours: 40 hours per week Shift Pattern: Between 09:00-19:00, including 1 weekend in 3 Contract: Permanent About Us Maninplace has been supporting people experiencing homelessness and rough sleeping in Telford for over 19 years. We provide safe, welcoming accommodation and person-centred support to help people move forward with confidence. Our values are at the heart of everything we do: <ul><li>Innovate - We are open to new ideas and better ways of working</li><li>Accommodate - We create safe, supportive environments for customers and staff</li><li>Motivate - We empower people to grow, develop, and succeed</li></ul>We value our staff as individuals and are committed to wellbeing, respect, and development. About the Role We are looking for a Housing Officer (Days) to join our accommodation team. This is a varied, hands-on role working across multiple properties to ensure they are safe, clean, and welcoming. You will support people living in temporary accommodation, helping them maintain their accommodation, develop independence, and reduce the risk of returning to homelessness. The role involves lone working at times, but you will always be part of a supportive wider team. Key Responsibilities <ul><li>Prepare accommodation for new customers, including cleaning, minor repairs, redecorating, and furniture assembly</li><li>Maintain high standards of health, fire, and building safety</li><li>Carry out regular property inspections, fire checks, meter readings, and deep cleans</li><li>Respond to customer accommodation needs and support tenancy sustainment</li><li>Collect rent and utility charges and support customers with budgeting and debt issues</li><li>Monitor and respond to anti-social behaviour to maintain safe environments</li><li>Liaise positively with customers, colleagues, and local communities</li><li>Maintain accurate records and follow organisational policies and procedures</li></ul>About You You will be: <ul><li>Confident working independently and as part of a team</li><li>Calm, resilient, and professional under pressure</li><li>Practical, organised, and solution-focused</li><li>Respectful, non-judgemental, and committed to equality and inclusion</li></ul>Essential requirements: <ul><li>GCSEs (or equivalent) in English and Maths</li><li>Basic DIY skills (e.g. painting, flat-pack furniture)</li><li>Good IT and communication skills</li><li>Full UK driving licence and access to a vehicle with business insurance</li><li>Willingness to undergo an Enhanced DBS check</li></ul>Desirable: <ul><li>Experience in housing, homelessness, or supported accommodation</li><li>Knowledge of Telford &amp; Wrekin</li><li>Experience working with vulnerable people or residential settings</li></ul>Salary &amp; Benefits <ul><li>£25,667.20 per annum (annualised pay, paid monthly)</li><li>Statutory annual leave plus 1 recognition day after 1 year</li><li>Mileage allowance (45p per mile for work travel)</li><li>Post-probation: <ul><li>Company pension contributions</li><li>Discounted local bus travel</li><li>Short-term sickness pay and attendance reward scheme</li></ul></li></ul>Additional Information <ul><li>Maninplace operates 365 days per year, including bank holidays and festive periods</li><li>This role involves lone working and working across multiple sites</li><li>All appointments are subject to an Enhanced DBS check</li></ul>How to Apply Please apply via Hireful using the link provided. Maninplace is committed to safeguarding and promoting the welfare of vulnerable adults.

Housing Officer (Days)

The Vacancy Are you passionate about making a difference in local communities? Do you thrive on building relationships and helping people feel safe and supported in their homes? If so, we'd love to hear from you! At Community Housing, we put customers at the heart of everything we do. We're looking for a Neighbourhood Coordinator to join our Housing Services team and play a vital role in creating thriving, inclusive communities. Key Responsibilities: <ul> <li>Be the trusted point of contact for customers, providing advice and support to help them sustain successful tenancies.</li></ul><ul> <li>Build strong relationships through regular contact, home visits, and community engagement.</li></ul><ul> <li>Take proactive steps to resolve issues, including tenancy breaches and anti-social behaviour, using early intervention and supportive solutions.</li></ul><ul> <li>Manage a neighbourhood-based caseload, focusing on tenancy sustainment and community &amp; customer wellbeing.</li></ul><ul> <li>Promote safe, welcoming neighbourhoods and encourage resident involvement in community initiatives.</li></ul><ul> <li>Carry out property and neighbourhood inspections, ensuring homes are well-maintained and meet health and safety standards.</li></ul>What we're looking for: <ul> <li>Experience in a customer-focused role, ideally within housing, social care, or community services.</li></ul><ul> <li>Excellent communication skills and a compassionate approach.</li></ul><ul> <li>Confidence in managing challenging conversations calmly and respectfully.</li></ul><ul> <li>Strong organisational skills and the ability to manage a varied caseload.</li></ul><ul> <li>A full UK driving licence and access to a vehicle. (Knowledge of housing legislation and safeguarding is desirable.)</li></ul>This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities. If you feel you would be the right person for this role, simply click the 'Apply Now' button to start your application. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. The Benefits Benefit 1 Benefit 2 Benefit 3 Benefit 4 The Values <ul> <li>Innovation</li> </ul>We are creative and fearless in our work. <ul> <li>Accountability</li> </ul>We take ownership of our work and lead from the front. <ul> <li>Teamwork</li> </ul>We collaborate widely and build supportive environments. About Us Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire's largest Registered Providers of social housing, managing around 6000 homes and offering a range of services that help people to live independently. We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently, knowing they have a secure place they can call home, that they can afford, and with a landlord who cares about them. Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so, it is our people that will drive our success. With the right people, with the right skills, knowledge, behaviour, and values we achieve our goals. When we are looking to recruit, we don't just look for the best skillset or experience, we are also looking for people who will support our vision and 'The Community Way' of doing things. Previous Next The Vision To provide affordable, quality homes and deliver great services in safe communities. Our Values Our RESPECT values sit at the heart of everything we do. We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues. We understand that our performance is essential to delivering success. Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best. Join us and together, we can deliver success in 'The Community Way'. Our Values alternative We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues. We understand that our performance is essential to delivering success. Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best. Join us and together, we can deliver success in 'The Community Way'. Our Benefits We understand the importance of investing in our people. As part of this, we offer a generous package of benefits, holidays, working conditions, and opportunities for career development. Competitive Holiday Package Buy &amp; Sell Holidays Flexible and Hybrid Working Family-Friendly Policies Company Pension Scheme Salary Boost (Pensions) Scheme Retirement Gift Long Service Award Company Sick Pay Scheme Health Cash Plan Options Employee Assistance Programme Death in Service Other perks include access to a discounted gym membership, free on-site parking and free refreshments available. Read more about our offering and benefits here. Our People Here are a few comments from some of our colleagues: Name of Person "I came to work for Community Housing as I feel I can make a difference to our customers' lives." Name of Person "I enjoy working within the Care team at Berrington Court. There are always new things to learn, and I am keen to continue learning." Name of Person "I feel CH provides opportunities that are hard to come by, and that we're always looking at ways to better engage with customers, both internally &amp; externally." Name of Person Job title Name of Person Job title Name of Person Job title Name of Person Job title Name of Person Job title

Neighbourhood Coordinator

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Webb Grange, Telford, Shropshire. Hours: 35 hours per week Monday to Friday, working throughout the year. Salary: £26,821.04 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-LC1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Location: B73 6EB, must be willing to work between all our Birmingham leisure centres.Hours: 40 hours per week between Monday to Friday + Occasional evenings / weekends when required. Salary: £26,280.07 per annum + Excellent benefits Are you passionate about community development and bringing people together? Birmingham Community Leisure Trust is looking for a motivated and community-focused Community Engagement Officer to help transform our leisure centres into vibrant community hubs. About the Role As a Community Engagement Officer, you will play a key role in building strong relationships with local communities, voluntary organisations, and partners. You'll help ensure our leisure centres offer more than just physical activity - creating welcoming spaces where people can connect, feel supported, and thrive. You will work across various leisure centres in Birmingham, identifying opportunities to deliver inclusive, community-focused activities that meet the diverse needs of local residents. Key Responsibilities <ul><li>Build and maintain strong relationships with community organisations and partners</li><li>Create and manage a comprehensive community contact database</li><li>Identify and develop opportunities for community activities within leisure centres</li><li>Liaise with centre staff to book and coordinate activities and sessions</li><li>Support organisations once activities are established</li><li>Assist with member sign-ups and site tours where required</li><li>Identify and support applications for external grant funding</li><li>Contribute to and lead the BCLT Sport &amp; Community Engagement Plan</li><li>Support centre staff with community-related queries</li><li>Assist with advertising and promotion of activities</li><li>Ensure equality, diversity, safeguarding, and privacy needs are understood and met</li></ul>About You We're looking for someone who is: <ul><li>A strong communicator with excellent interpersonal skills</li><li>A team player who can build trust and positive relationships</li><li>Self-motivated, organised, and able to manage multiple projects</li><li>Flexible and able to work under pressure</li><li>Confident using IT and Microsoft Office packages</li><li>Passionate about equality, diversity, and safeguarding</li></ul>Essential Requirements <ul><li>A community development qualification and/or relevant leisure/community experience</li><li>A full, current driving licence</li><li>Willingness to travel across Birmingham as required</li></ul>What we offer <ul><li>Holidays: 21 days (pro rata) plus bank holidays </li><li>Pension: Up to 6% contributory pension scheme</li><li>Training and development: A wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.</li><li>Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.</li><li>Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.</li><li>ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.</li><li>Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.</li><li>Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.</li></ul>Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate. *Google Chrome is the preferred browser to access Serco careers website*

Community Engagement Officer

The Vacancy WPS are seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join our team for a 12-month fixed-term contract in the West Midlands area. This role will support the delivery of planned works programmes, including: <ul> <li>Kitchen and Bathroom Stream of Works</li> <li>Homes for Modern Living Stream</li></ul>As an RLO, you will act as the key point of contact between residents and the project team, ensuring excellent communication and minimal disruption during works. Key Responsibilities <ul> <li>Build strong relationships with residents, providing clear and timely information about planned works.</li> <li>Coordinate appointments and access arrangements for contractors.</li> <li>Handle queries and resolve issues promptly and professionally.</li> <li>Support vulnerable residents and ensure safeguarding protocols are followed.</li> <li>Maintain accurate records of communications and progress.</li> <li>Work closely with site teams to monitor works and ensure high standards of customer care.</li></ul>About You <ul> <li>Previous experience in a Resident Liaison Officer role or similar customer-facing position within housing or construction.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to manage multiple priorities and work under pressure.</li> <li>Strong organisational skills and attention to detail.</li> <li>Knowledge of planned works programmes (kitchens, bathrooms, modern living upgrades) is desirable.</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Sales &amp; Service Coordinator - Social Housing Department: Customer Experience Employment Type: Permanent - Full Time Location: Telford Reporting To: Vinnie Jagpal Description At Reconomy Connect, we're changing the way the world thinks about waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change. The Head Office of the Recycling Loop, in Telford you'll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions. Our success is built on four core values: <ul><li>Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development. </li><li>Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression. </li><li>Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services. </li><li>Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact. </li></ul>Whether you're starting your career or looking to take the next step, Reconomy Connect, Telford offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference. About the role As Sales and Service Coordinator within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders. Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future. As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be able to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly. It's important that you work well under pressure, and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer's Service Level Agreements. What we need from you <ul><li>Enthusiastic and customer-focused, with a drive to deliver exemplary service. </li><li>Organised and proactive in managing workloads. </li><li>Creative problem-solver with the confidence to suggest effective solutions. </li><li>A team player who supports colleagues, whether in the same room or a different department. </li><li>Results-oriented, aiming for satisfied customers and achievement of KPIs. </li><li>Motivated for success, whether that's personal career growth or team achievements. </li><li>Competent in Microsoft Office applications. </li></ul>What we offer <ul><li>Financial perks: Pension scheme, length of service rewards, and referral bonuses </li><li>Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts </li><li>Health &amp; wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme </li><li>Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders </li><li>Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme </li><li>Community engagement: Volunteer days and collaboration with local charities </li><li>Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options </li><li>Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change </li></ul>

Sales & Service Coordinator - Social Housing

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator at the South Birmingham Service who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: South Birmingham Hours: 37.5 per week Salary: £27,861.26 - £32,002.35 Pro Rata (depending one experience) Contract Type: Permanent Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li><li>Knowledge of local services and geography.</li><li>A full driving licence and access to own transport is desirable</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Nicola McAlister | <a href="mailto:nicola.mcalister@cgl.org.uk" target="_blank">nicola.mcalister@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Join Eliot - A Place to Belong, Grow, and Inspire Change At Eliot, your work has purpose. You'll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth. Benefits at Eliot We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include: <ul><li>Generous Paid Time Off - Vacation, sick time, and paid holidays</li><li>Comprehensive Benefits - Medical, dental, and vision plans</li><li>Retirement Savings - 401(k) with employer match</li><li>Wellness &amp; Family Support - Discounted fitness services and access to trusted childcare resources</li><li>Financial Security - 100% company-paid life and accidental death insurance</li><li>Professional Growth - Ongoing training, career advancement programs, tuition reimbursement, and leadership development</li></ul>Eliot's Homeless Services Division is seeking a dedicated Engagement Counselor to join our PATH (Project for Assistance in Transition from Homelessness) Team which offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals to other resources for adults with serious mental illness, including those with co-occurring substance use disorders. In this role you will provide street outreach, engagement activities, crisis intervention, clinical assessment. You will work closely with other team members, service providers and local homeless service providers in an effort to connect individuals to treatment, housing and other resources. Responsibilities: <ul><li>Perform outreach and engagement activities to identify homeless individuals with mental health and co-occurring substance use needs that are living in public places, drop in centers, meal sites and shelters.</li><li>Provide clinical services such as crisis intervention and counseling, as well as concrete services such as providing warm clothing, blankets, and food to reduce risk of harm on the streets.</li><li>Encourage use of housing resources, meal sites, shelters and other services/ entitlements, facilitating linkage. .</li><li>Maintain a thorough, current knowledge of local public and private resources including housing, residential programs, and other community organizations. Maintain positive working relationships with representatives of these organizations.</li><li>Engage in client-centered/harm-reduction/Housing First framework.</li><li>Familiarity with the challenges related to homelessness, substance use, mental illness and trauma is a must.</li></ul>Qualifications: <ul><li>Master's degree in the Healing Arts or Education </li><li>1 year experience working with adults with mental illness and knowledge of homelessness.</li><li>Valid Massachusetts drivers license</li><li>Independent licensure a plus</li><li>Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase</li></ul>Schedule: Monday-Friday, 9am-5pm Annual Salary $55,000-$55,000 USD At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization. Apply today and make a difference.

Master's Level Counselor - Homeless Services

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager (Part Time) Noele Court - Worcester £16,916 - £17,439 per year 25 hours per week - Monday to Friday, 5 hours per day We have an opportunity for a Scheme Manager to join our Sanctuary Housing Services Ltd (SHSL) division. The purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives. You will be required to travel to other schemes in the Midlands if and when required. The role of Scheme Manager will include: <ul><li>Promote resident involvement and provide information on local community services and agencies to promote well being and independence</li><li>Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored</li><li>Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately</li><li>Coordinate the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriate</li><li>Ensure the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focussing on first contact resolution where appropriate and to refer more complex issues as necessary</li><li>Provide administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery</li></ul>Skills and experiences: <ul><li>Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths</li><li>Some experience of working with older people in a support capacity and understanding their individual needs or similar</li><li>Working knowledge of the key needs and services available to residents</li><li>Some experience of problem solving and implementing effective solutions, including referrals as needed</li><li>Ability to interpret and maintain computerised information and documentation</li><li>Working knowledge of handling confidential and sensitive information</li><li>Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£16,916 per annum (rising to £17,439 per annum after 12 months, subject to satisfactory performance)</li></ul>The full time equivalent salary for this role is £25,374 per annum (based on 37.5 hours per week), rising to £26,159 per annum after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 20 January 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Scheme Manager

Bank Housing Support Assistant To cover all Birmingham Intensive Housing Management Schemes (Base location is Birmingham) £13.34 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Housing Support Assistant across the Birmingham area. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Housing Support Assistant will include: <ul><li>Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service</li></ul><ul><li>Assisting with tenancy and voids management and maintaining occupancy levels</li><li>Supporting and promoting compliance with safeguarding policies and procedures</li><li>Building and maintaining relationships with customers and internal and external key stakeholders</li><li>Managing the procurement and availability of supplies, furniture, and equipment</li><li>Recording and updating relevant data, maintaining effective filing systems</li><li>Contributing to special projects and change programmes as appropriate</li></ul>Skills and experiences: <ul><li>Previous experience delivering tenancy services</li><li>Experience working to deadlines and prioritising workload</li><li>Basic knowledge of Microsoft Office packages</li><li>Literacy and numeracy to the equivalent of Grade C English and Maths GCSE</li><li>NVQ2 or equivalent in relevant area</li><li>Ability to extract and interrogate data</li><li>Some experience in the use of housing management systems or similar is desirable</li></ul><ul><li>This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul><li>A variety of online discounts and rewards from major retailers </li><li>Health and well-being plans </li><li>A wide range of learning and development opportunities </li></ul>Job reference: 226631 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Bank Housing Support Assistant

Housing Support Assistant To cover all Birmingham Intensive Housing Management Schemes (Base location is Birmingham) £13.34 per hour 37.5 hours per week and 22.5 hours per week available Sanctuary Supported Living is delighted to be recruiting for a Housing Support Assistant across the Birmingham area. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Housing Support Assistant will include: <ul><li>Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service</li></ul><ul><li>Assisting with tenancy and voids management and maintaining occupancy levels</li><li>Supporting and promoting compliance with safeguarding policies and procedures</li><li>Building and maintaining relationships with customers and internal and external key stakeholders</li><li>Managing the procurement and availability of supplies, furniture, and equipment</li><li>Recording and updating relevant data, maintaining effective filing systems</li><li>Contributing to special projects and change programmes as appropriate</li></ul>Skills and experiences: <ul><li>Previous experience delivering tenancy services</li><li>Experience working to deadlines and prioritising workload</li><li>Basic knowledge of Microsoft Office packages</li><li>Literacy and numeracy to the equivalent of Grade C English and Maths GCSE</li><li>NVQ2 or equivalent in relevant area</li><li>Ability to extract and interrogate data</li><li>Some experience in the use of housing management systems or similar is desirable</li></ul><ul><li>This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence. </li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul><li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata</li><li>A pension scheme with employer contributions</li><li>A variety of online discounts and rewards from major retailers</li><li>Health and well-being plans</li><li>Life assurance</li><li>Family friendly arrangements, including opportunities for flexible working</li><li>Tax efficient savings through our Cycle to Work scheme</li><li>A wide range of learning and development opportunities</li></ul>Job reference: 226437 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Housing Support Assistant

Job Description Sheltered Housing Officer Permanent Grade 4 - £34,434- £41,771 Consultation Grade - subject to formal evaluation under the Equity Pay Review Working 36.5 hours per week We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. We are looking to recruit an enthusiastic and customer focused Housing Officer into our Sheltered Housing Services for Older People Team to deliver a quality customer focused service. This is an exciting opportunity to join an evolving dedicated team where we want our tenants to succeed. You will be providing patch-based housing management, and tenancy and estates management support to the Services for Older People Team to enable our tenants to succeed and sustain their tenancy. You will work on both proactive and reactive service delivery, taking a holistic approach in ensuring we assist our customers in sustaining their tenancy and community. You will manage a team of staff to support the delivery of the above together with health and safety and compliance checks to your patch sheltered schemes. You will need to work both solo and as a team to collaborate with multiple agencies involved in the sheltered housing service, and have visible , approachable presence on your patch A good knowledge or experience of staff management, all aspects of housing management, older adults issues along with building Health and Safety would be desirable however training will be provided. This role is full time working 36.5 hours Monday to Friday , working on a hybrid basis, and you will be required to undertake an enhanced DBS check as part of the role. About you Ideally you will possess a good working knowledge of sustainment and enforcement with experience and understanding around all aspects of housing management and the legislation that underpins it. Alongside this you will need experience of dealing with the public both face to face and by phone and be able to deal with pressurised situations in a controlled and effective manner. You will need both good written and verbal English together with IT system usage. Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact <a href="mailto:Resourcing@birmingham.gov.uk" target="_blank">Resourcing@birmingham.gov.uk</a> quoting reference 3345 We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification - GR4 - RM-00037072-Sheltered Housing Officer-Job Description (1) (1).pdf We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. #LI-HYBRID About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Sheltered Housing Officer

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Housing Officer Permanent Grade C- £35,412 - £44,075 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week An exciting opportunity has arisen within the City Housing Directorate of Birmingham City Council. As one of the largest landlords with a retained housing stock, we deliver a range of services across the city and work in partnership with our communities to provide well managed homes and neighbourhoods. This Housing Officer role will be working in the Central and North parts of the city, reporting to the Housing Manager. You will need to be flexible to respond to demand across the entire area when called upon. This position is responsible for supervising Neighbourhood Visiting Officers on a daily basis, responding to emergency situations when they arise. You will be required to supervise staff which will include Case Reviews, Managing Performance, setting targets/priorities, One to One's, Appraisals, Monitor Sickness, Return to Work Interviews, Risk Assessments, Attendance, Annual Leave, Health and Safety etc. You will be required to help identify training needs for those staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. The successful applicant will also be required to deal with emergency situations that arise such water leaks in Tower Blocks, Gas Forced Entries and Safe and Well Checks as necessary. Relevant experience in dealing with issues relating to Housing and problem-solving skills. The ability to communicate with our various stakeholders and hold partners to account. There is a need to effectively tackle concerns raised by tenants in order to seek the best possible solution. Experience of working in collaboration with partner agencies to deal with sensitive issues such as Safeguarding, dealing with vulnerable tenants, etc. A full valid driving licence is a requirement for this post. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. For any informal enquires please contact: <a href="mailto:resourcing@birmingham.gov.uk" target="_blank">resourcing@birmingham.gov.uk</a> Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

25 Jobs in Kidderminster, UK