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Operations Support Manager – Make a real difference in our Lincolnshire CommunitiesLocation: Grimsby, Boston &amp; wider Lincolnshire | Contract: Permanent | Salary: £61,810Do you have experience managing an operational team to achieve performance targets?At Lincolnshire Housing Partnership, we believe everyone deserves a safe and secure place to call home. We are going through some changes and are in the process of establishing a new leadership team for our repairs service, with several great roles now open. It’s a great opportunity to help shape our future and drive our main priority—providing Really Good repairs.We have an exciting new opportunity as an Operational Support Manager (Repairs).You’ll lead a multi-disciplinary team responsible for planning, commercial support, materials management, systems and data, property inspections, and administrative functions.Why Join LHP?At Lincolnshire Housing Partnership, we’re more than a housing provider—we’re a team with a purpose:- As one of our managers, you'll be responsible for embedding great culture and leading a team focused on delivering an excellent repairs service to our customers every day.You’ll be contributing directly to our vision of creating Places to be Proud of and our purpose of making a difference to people by providing homes and supporting communities that improve lives.Aswell as a salary of £58,840, you'll receive a whole bunch of benefits, including:<ul><li>An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health</li><li>Great family leave and maternity policies enhancing colleague well-being and retention</li><li>Discounted shopping vouchers through Westfield Health Rewards</li><li>A superb employer salary sacrifices pension scheme with up to 12% paid by LHP</li><li>24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li></ul>What is a typical week as an Operations Support Manager (Repairs)?As Operations Support Manager you will be responsible for leading all support functions in the delivery of our repairs service to ensure the function is delivered to our customers in line with our statutory requirements and vision and values. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and bags of resilience, a typical week could look as:<ol><li>Plan and allocate daily repair jobs to operatives and subcontractors, ensuring efficient routes and skill matching.</li><li>Check material stock levels and place orders with framework suppliers to avoid delays and maintain van stock compliance.</li><li>Review subcontractor performance reports, address any quality or timeliness issues, and approve invoices.</li><li>Schedule and monitor property surveys for complex repairs and voids, ensuring timely completion.</li><li>Analyse weekly KPIs such as first-time fix rates, job completion times, and cost per job to identify improvements.</li><li>Meet with the Director of Repairs to update on service performance, budget position, and operational risks.</li><li>Respond to customer complaints, investigate job history, and issue formal written responses within SLA.</li><li>Conduct 1:1 meeting with team members to review performance, set targets, and provide coaching.</li><li>Update systems and dashboards to ensure accurate job data, material usage, and compliance records.</li><li>Prepare and review commercial reports to monitor cost control and value-for-money initiatives.</li><li>Collaborate with other departments (Customer Services, Finance, Stores) to resolve issues and improve service delivery.</li></ol>What are we looking for?First and foremost, we’re looking for someone who truly embodies our values. You’ll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.It would be great if you had:<ul><li>At least two years’ experience of a similar role within the social housing or domestic construction sector</li><li>Comprehensive experience of successfully leading/supporting in-house repair teams’ infrastructure and partnerships with sub-contractors and suppliers.</li><li>Proven leadership qualities with experience managing teams and driving performance.</li><li>Track record of delivering a customer-centric support service or similar operational service..</li><li>Exceptional organisational skills with strong attention to detail.</li><li>Numerate and analytical, able to interpret data and make informed decisions.</li><li>Commercially aware, with a focus on achieving value for money.</li><li>Confident communicator at all levels, both internally and externally.</li><li>Flexible and adaptable, able to prioritise effectively in a fast-changing environment.</li><li>IT literate, with the ability to source, collate, and interpret management data.</li><li>Demonstrated ability to deliver measurable, timely, and effective results.</li><li>Skilled in questioning, listening, and learning to drive continuous improvement.</li></ul>For a full list of responsibilities please download the job descriptionWhat opportunities will I have to progress?You’ll be joining us at a time of positive change and growth, which means there are genuine opportunities to develop and progress. In 2025, we’re proud to say that 29% of our roles were filled internally, we have a fantastic organisational development team that will support you with training, professional development and formal qualifications where relevant and encourage you to take on new responsibilities as you grow. A typical progression route for you will be to move to a Head of Repairs or Director of RepairsAs part of our new management structure, you’ll be supported by our new organisational development team who will tailor training, professional development, and the chance to broaden your skills across our repairs and asset functions.How to apply.If you are ready to help us create places to be proud of? Apply today.Submit an updated CV and a supporting statement (no more than 800 words) telling us why you’d be an excellent candidate for the role. &nbsp;&nbsp;We’re looking to hold face to face interviews in Grimsby on 20th JanuaryAt Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at&nbsp;<a href="mailto:Recruitment@lincolnshirehp.com" target="_blank">Recruitment@lincolnshirehp.com</a> for a friendly chatPlease be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment processAll offers of Employment is subject to a DBS Check and Satisfactory ReferencesSupporting documentsPlease download to view supporting documents below.Operations Support Manager (Repairs) - Job Description Dec 25.pdf &nbsp;

Lincolnshire Housing Partnership

Operations Support Manager

The Vacancy Are you passionate about creating safer, stronger communities? At Amplius, we're looking for a Community Safety Officer to deliver proactive and effective Anti-Social Behaviour (ASB) and Community Safety Services across Boston region. In this role, you'll protect our customers, communities and assets through prevention, early intervention, and robust case management whilst fostering collaborative working with customers, partners and internal stakeholders to build sustainable communities. Salary: £37,400 + Car Allowance Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 9am - 5:15pm) Location: Hybrid with a weekly presence in our Boston office Snapshot of your role <ul> <li>Own a case load of ASB and community safety cases, ensuring timely, proportionate and legally compliant responses.</li></ul><ul> <li>Complete full case management, including proportionality assessments and preparation should any legal action be required.</li></ul><ul> <li>Understand and work towards regional performance against KPI's, service standards and customer satisfaction measures</li></ul><ul> <li>Build and maintain effective relationships with local statutory officers in a designated area.</li></ul><ul> <li>Attend multi-agency forums, for example MARAC and Community Safety Partnerships in person if possible.</li></ul><ul> <li>Engage with customers to gather intelligence, build trust, and co-produce local safety initiatives for more complex case management</li></ul><ul> <li>Ensure compliance with policies and procedures</li></ul><ul> <li>Maintain a detailed knowledge of anti-social behaviour best practice and legislation</li></ul><ul> <li>Champion a culture of safeguarding, inclusion, and customer empowerment.</li></ul>What we're looking for <ul> <li>CIH Level 3 - already achieved, working towards or willing to do so.</li></ul><ul> <li>Good knowledge and experience overseeing complex ASB &amp; Community Safety case management.</li></ul><ul> <li>Good knowledge of Tenancy Enforcement and / or the tools and powers of the ASB AND Crime and policing Act 2014</li></ul><ul> <li>Up to date knowledge of the regulatory environment</li></ul><ul> <li>Experience of building positive relationships with Local Authority partners and other key stakeholders</li></ul><ul> <li>Able to use housing systems effectively</li> <li>Ability to remain calm and focused under pressure, with the capacity to navigate complex challenges</li> <li>Able to travel around a large geographical area as required</li></ul>A full UK driving license is essential for this role. ️ DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: Sunday 11th January 2026 Phone screening: Wednesday 14th January 2026 Interviews: Monday 19th January 2026 (in Boston) We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums! The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days The Benefits Flexible Working Pension Scheme Life Assurance Health Cash Plan Generous Annual Leave Career Development

2 Jobs in King's Lynn PE30, UK