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Operations Support Manager – Make a real difference in our Lincolnshire CommunitiesLocation: Grimsby, Boston &amp; wider Lincolnshire | Contract: Permanent | Salary: £61,810Do you have experience managing an operational team to achieve performance targets?At Lincolnshire Housing Partnership, we believe everyone deserves a safe and secure place to call home. We are going through some changes and are in the process of establishing a new leadership team for our repairs service, with several great roles now open. It’s a great opportunity to help shape our future and drive our main priority—providing Really Good repairs.We have an exciting new opportunity as an Operational Support Manager (Repairs).You’ll lead a multi-disciplinary team responsible for planning, commercial support, materials management, systems and data, property inspections, and administrative functions.Why Join LHP?At Lincolnshire Housing Partnership, we’re more than a housing provider—we’re a team with a purpose:- As one of our managers, you'll be responsible for embedding great culture and leading a team focused on delivering an excellent repairs service to our customers every day.You’ll be contributing directly to our vision of creating Places to be Proud of and our purpose of making a difference to people by providing homes and supporting communities that improve lives.Aswell as a salary of £58,840, you'll receive a whole bunch of benefits, including:<ul><li>An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health</li><li>Great family leave and maternity policies enhancing colleague well-being and retention</li><li>Discounted shopping vouchers through Westfield Health Rewards</li><li>A superb employer salary sacrifices pension scheme with up to 12% paid by LHP</li><li>24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li></ul>What is a typical week as an Operations Support Manager (Repairs)?As Operations Support Manager you will be responsible for leading all support functions in the delivery of our repairs service to ensure the function is delivered to our customers in line with our statutory requirements and vision and values. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and bags of resilience, a typical week could look as:<ol><li>Plan and allocate daily repair jobs to operatives and subcontractors, ensuring efficient routes and skill matching.</li><li>Check material stock levels and place orders with framework suppliers to avoid delays and maintain van stock compliance.</li><li>Review subcontractor performance reports, address any quality or timeliness issues, and approve invoices.</li><li>Schedule and monitor property surveys for complex repairs and voids, ensuring timely completion.</li><li>Analyse weekly KPIs such as first-time fix rates, job completion times, and cost per job to identify improvements.</li><li>Meet with the Director of Repairs to update on service performance, budget position, and operational risks.</li><li>Respond to customer complaints, investigate job history, and issue formal written responses within SLA.</li><li>Conduct 1:1 meeting with team members to review performance, set targets, and provide coaching.</li><li>Update systems and dashboards to ensure accurate job data, material usage, and compliance records.</li><li>Prepare and review commercial reports to monitor cost control and value-for-money initiatives.</li><li>Collaborate with other departments (Customer Services, Finance, Stores) to resolve issues and improve service delivery.</li></ol>What are we looking for?First and foremost, we’re looking for someone who truly embodies our values. You’ll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.It would be great if you had:<ul><li>At least two years’ experience of a similar role within the social housing or domestic construction sector</li><li>Comprehensive experience of successfully leading/supporting in-house repair teams’ infrastructure and partnerships with sub-contractors and suppliers.</li><li>Proven leadership qualities with experience managing teams and driving performance.</li><li>Track record of delivering a customer-centric support service or similar operational service..</li><li>Exceptional organisational skills with strong attention to detail.</li><li>Numerate and analytical, able to interpret data and make informed decisions.</li><li>Commercially aware, with a focus on achieving value for money.</li><li>Confident communicator at all levels, both internally and externally.</li><li>Flexible and adaptable, able to prioritise effectively in a fast-changing environment.</li><li>IT literate, with the ability to source, collate, and interpret management data.</li><li>Demonstrated ability to deliver measurable, timely, and effective results.</li><li>Skilled in questioning, listening, and learning to drive continuous improvement.</li></ul>For a full list of responsibilities please download the job descriptionWhat opportunities will I have to progress?You’ll be joining us at a time of positive change and growth, which means there are genuine opportunities to develop and progress. In 2025, we’re proud to say that 29% of our roles were filled internally, we have a fantastic organisational development team that will support you with training, professional development and formal qualifications where relevant and encourage you to take on new responsibilities as you grow. A typical progression route for you will be to move to a Head of Repairs or Director of RepairsAs part of our new management structure, you’ll be supported by our new organisational development team who will tailor training, professional development, and the chance to broaden your skills across our repairs and asset functions.How to apply.If you are ready to help us create places to be proud of? Apply today.Submit an updated CV and a supporting statement (no more than 800 words) telling us why you’d be an excellent candidate for the role. &nbsp;&nbsp;We’re looking to hold face to face interviews in Grimsby on 20th JanuaryAt Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at&nbsp;<a href="mailto:Recruitment@lincolnshirehp.com" target="_blank">Recruitment@lincolnshirehp.com</a> for a friendly chatPlease be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment processAll offers of Employment is subject to a DBS Check and Satisfactory ReferencesSupporting documentsPlease download to view supporting documents below.Operations Support Manager (Repairs) - Job Description Dec 25.pdf &nbsp;

Lincolnshire Housing Partnership

Operations Support Manager

Repairs Operations Manager – Make a real difference in our Grimsby CommunitiesLocation: Grimsby &amp; wider Lincolnshire | Contract: Permanent | Salary: £55,818Are you an experienced leader with a passion for delivering a customer-focused repairs service and driving operational excellence?At Lincolnshire Housing Partnership, we believe everyone deserves a safe and secure place to call home. We are going through some changes and are in the process of establishing a new leadership team for our repairs service, with several great roles now open. It’s a great opportunity to help shape our future and drive our main priority—providing Really Good repairs.We have an exciting new opportunity as a Repairs Operations Manager to lead our Grimsby based Operational teamsYou’ll provide leadership, motivation, and coaching to two responsive repair team leaders, each managing a team of multi-skilled trade operatives.What is a typical week as a Repairs Operations Manager?As a Repairs Operations Manager, you’ll be at the heart of our main priority of ensuring Really good Repairs. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and bags of resilience, a typical week could look as follows:<ul><li>Check weekend out-of-hours escalations and any incident reports - Prioritise customer-impacting issues and assign immediate actions.</li><li>Review last week’s KPIs with Team Leaders: right‑first‑time rate, first‑time access, average days to complete, recalls and complaints SLAs.</li><li>Tracks spend vs budget, labour productivity, and subcontractor usage.</li><li>Review customer satisfaction comments to spot service trends.</li><li>Meet customers on selected repairs; verify quality, courtesy, and protections</li><li>Support Team Leaders with deliver of Toolbox talk with Operatives</li><li>Conduct 6‑weekly 1:1s with some of your team leaders through our digital People First system, including, targets, development, wellbeing, and any performance concerns.</li><li>Cross‑functional stand‑ups - Meet with planners, customer services, and assets/compliance to align on priorities, no‑access strategy, and certification deadlines.</li><li>Subcontractor management -scope upcoming packages, confirm specs/methods, agree rates/schedules, review RAMS and insurance, and set reporting expectations.</li><li>Confirm that all engineers scheduled for high‑risk activities have up‑to‑date mandatory training and RAMS.</li><li>Deep‑dive on complaints root cause and compliments; update service standards and engineer etiquette reminders</li><li>Confirm that out‑of‑hours rota is fully resourced (including bank holidays).</li></ul>For a full list of responsibilities please download the job descriptionWhy Join LHP?At Lincolnshire Housing Partnership, we’re more than a housing provider—we’re a team with a purpose: to make a difference to people by providing homes and supporting communities that improve lives.As one of our managers, you'll be responsible for embedding great culture and leading a team focused on delivering an excellent repairs service to our customers every day. You’ll be contributing directly to our vision of creating places to be proud of and our purpose of making a difference to people by providing homes and supporting communities that improve lives.Aswell as an excellent salary of £55,818 you'll receive a whole bunch of benefits, including:<ul><li>An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health</li><li>Great family leave and maternity policies enhancing colleague well-being and retention</li><li>Discounted shopping vouchers through Westfield Health Rewards</li><li>A superb employer salary sacrifices pension scheme with up to 12% paid by LHP</li><li>24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme</li><li>Mental Health First Aiders across the business, let’s be there for each other!</li></ul>What are we looking for?First and foremost, we’re looking for someone who truly embodies our values. You’ll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.Most importantly, you’ll have the empathy to step into others’ shoes, understanding situations from their perspective to deliver solutions that make a real difference.It would be great if you had:<ul><li>Proven experience in leading and delivering a customer-focused repairs service—or a comparable operational service.</li><li>Strong technical knowledge of construction and maintenance requirements for domestic housing in the UK.</li><li>Excellent organisational skills with a keen eye for detail.</li><li>Commercially astute, with a strong focus on achieving value for money.</li><li>Confident and effective communicator, able to engage clearly at all levels across the organisation.</li><li>Adaptable and capable of prioritising effectively in a fast-paced, continually changing environment.</li><li>Self-motivated and able to take initiative.</li><li>Collaborative team player who can also work independently when needed.</li><li>Proficient with digital systems and able to source, analyse, and interpret management data to support informed decision-making.</li><li>Able to deliver measurable, timely, and high-quality outcomes.</li><li>Demonstrates a positive, proactive, and customer-centred approach.</li><li>Solutions-focused, thorough, and accurate in all aspects of work.</li><li>Competent user of Microsoft Office applications, including Word, Excel, MS Teams, and the wider O365 suite.</li><li>Strong written and verbal communication skills.</li><li>Full UK driving licence.</li></ul>It would be even better if you had:<ul><li>Bachelor’s Degree in a construction, maintenance or another suitable subject (or equivalent)</li><li>Membership of CIH, CIOB, RICS or another suitable professional institute.</li><li>IOSH accredited safety qualification</li></ul>What opportunities will I have to progress?You’ll be joining us at a time of positive change and growth, which means there are genuine opportunities to develop and progress. In 2025, we’re proud to say that 29% of our roles were filled internally, we have a fantastic organisational development team that will support you with training, professional development and formal qualifications where relevant and encourage you to take on new responsibilities as you grow. A typical progression route for you will be to move to a Head of Repairs or Director of RepairsAs part of our new management structure, you’ll have access to tailored training, professional development, and the chance to broaden your skills across our repairs and asset functions. We actively promote internal progression.How to apply.If you are ready to help us create places to be proud of? Apply today.Submit an updated CV and a supporting statement (no more than 800 words) telling us why you’d be an excellent candidate for the role&nbsp;&nbsp;We’re looking to hold face to face interviews in Grimsby on 15th JanuaryAt Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at&nbsp;<a href="mailto:Recruitment@lincolnshirehp.com" target="_blank">Recruitment@lincolnshirehp.com</a> for a friendly chatPlease be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment processAll offers of Employment is subject to a DBS Check and Satisfactory ReferencesSupporting documentsPlease download to view supporting documents below.Repairs Operations Manager - Job Description Dec 25.pdf

Repairs Operations Manager

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Hull office with travel to sites across the region. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities <ul> <li>Act as the primary point of contact for residents throughout the works programme.</li> <li>Arrange and attend resident consultation meetings, home visits, and pre-start appointments.</li> <li>Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes.</li> <li>Handle concerns, complaints and queries professionally, ensuring resident satisfaction.</li> <li>Maintain accurate records of resident interactions, feedback and agreed actions.</li> <li>Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made.</li> <li>Collaborate closely with site managers, operatives and client representatives to support smooth project delivery.</li> <li>Ensure all communication and documentation aligns with health &amp; safety, legal and client requirements.</li></ul>About You As a Resident Liaison Office, you will have: <ul> <li>Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction.</li> <li>Strong empathy and the ability to support vulnerable individuals with professionalism and care.</li> <li>Awareness of challenges faced by residents with dementia or other cognitive impairments.</li> <li>Excellent written and verbal communication skills with a calm, approachable manner.</li> <li>Highly organised, proactive and solution-focused.</li> <li>Confident working collaboratively with site teams and clients.</li> <li>Full UK driving licence (essential).</li></ul>What We Offer <ul> <li>A competitive salary package</li> <li>Company vehicle + fuel card (business use)</li> <li>Pension scheme and life assurance</li> <li>25 days' holiday + bank holidays</li> <li>Perkbox (discounts, perks &amp; wellbeing offers)</li> <li>1 paid volunteer day</li> <li>£2000 refer-a-friend bonus after the referee passes probation</li> <li>Opportunities for development and progression across Axis CLC</li></ul>Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Resident Liaison Officer

AST Housing Support Worker at Target Housing About Us: Target Housing is a charity and registered social landlord. Over the past 30 years we have shown that stable accommodation and support can help transform lives. We work in a psychologically and trauma informed way to empower people to achieve independence. Target delivers the highest standard of housing and support to enable vulnerable people to live independently, fulfil their potential and contribute to their communities and wider society. Main Purpose: To provide high quality housing and support services to residents in order to assist them to sustain their tenancies. Successful candidate must have a Full UK Driving Licence with access to their own car for work purposes. Specific Tasks: <ul><li>Assist residents when moving in, or out of Target accommodation. </li></ul><ul><li>Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.</li></ul><ul><li>Act as residents' keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.</li></ul><ul><li>Assist residents to maximise their income and to manage their personal budgets.</li></ul><ul><li>Support residents to understand their rights and responsibilities under their occupancy agreements.</li></ul><ul><li>Support and motivation to residents encouraging them to achieve personal goals.</li></ul><ul><li>Carry out regular resident risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.</li></ul><ul><li>Review support plans periodically and adapt them according to changing needs</li></ul><ul><li>Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.</li></ul><ul><li>Monitor residents' handling of Target Housing property and consumption of gas &amp; electricity.</li></ul><ul><li>Monitor residents' compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non-compliance issues.</li></ul><ul><li>Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.</li><li>Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.</li><li>Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.</li><li>Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.</li></ul><ul><li>Assist in the delivery and development of resident activities.</li></ul><ul><li>Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.</li></ul><ul><li>Build links with external organisations, to maintain constructive working relations and to ensure resident's needs are met.</li></ul><ul><li>Participate in office duty arrangements.</li></ul><ul><li>Provide cover for absent Housing Support Assistants &amp; Supported Housing Assistant.</li></ul><ul><li>Accompany a colleague to an appointment or visit where dual attendance is required.</li></ul>General Tasks: <ul><li>Attend and participate in training sessions or activities as required.</li></ul><ul><li>Participate in team meetings and supervision as required,</li></ul><ul><li>Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.</li></ul><ul><li>Adhere to all of Target Housing's policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.</li></ul><ul><li>Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.</li></ul>Person Specifications: <ul><li>MUST have a Full UK Driving Licence and access to their own car</li></ul><ul><li>Understanding of services provided to vulnerable groups</li></ul><ul><li>Understanding of delivering supported housing services</li></ul><ul><li>Understanding of delivering services to residents in housing and supported accommodation</li></ul><ul><li>Basic knowledge of Welfare Benefits System</li></ul><ul><li>An understanding of risk assessments and support planning</li></ul><ul><li>Understanding of the Judiciary System in the UK</li></ul>Competencies: Customer Focus (Critical) Integrity (Critical) Team Working (Critical) Confidence &amp; Judgment (Very Important) Communication and Influence (Very Important) Planning &amp; Organising (Important) Technical (Important) We Offer: A starting salary of £25,715, rising to £27,025 after 1 years' service. You will get an initial 28 days Annual Leave with an additional day a year up to 33 days leave, PLUS 8 Bank Holidays. There are many great reasons to join Target: <ul><li>Great opportunities for career development</li><li>Allocated training</li><li>Mileage Compensation</li><li>Access Membership to Westfield Health &amp; Lifetime Financial</li><li>Ability to apply for the Blue Light card</li><li>Employer Contributory Company pension scheme (4%)</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li></ul>If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! This role is subject to Enhanced DBS clearance, a full valid driving licence, access to a road worthy vehicle and two satisfactory reference checks.

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