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Job Description Proposed Interview Date: Week Commencing 27 January 2025 Closing Date: Sunday 19 January 2025 Contract Type: Permanent &amp; Temporary (6 Vacancies available) Salary: FC6 £28,508,69 - £32,437.03 (Pro-Rata) Working Pattern: 36 Hours per week (Part-time positions available) Location: Fife Wide Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at <a href="http://www.fife.gov.uk/jobs/supportingstatement" target="_blank">www.fife.gov.uk/jobs/supportingstatement</a> Job Details Good Housing impacts on so many aspects of our daily lives. As well as being a basic human right, it also encourages a sense of community, helps economies to thrive and creates an environment which people want to protect. We need you to help us meet our aim to provide everyone with access to good quality, affordable decent housing that meets their needs and aspirations. We want to improve the quality of life for people across Fife and we work with many different organisations, including tenants groups, to try to make that happen. As a Housing Management Officer, you will form part of an Area Housing Team that delivers on improved services. You will be responsible for a specific neighbourhood, ensuring high quality, well-run estates through the assessment of need of individuals, properties and neighbourhoods, followed by the development of solutions which range from prescribed processes to self-developed initiatives. You will deliver high quality landlord services to build stable communities by sustaining tenancies and engaging with customers and partners to make required improvements. You will be able to provide high standards of Customer Care while encouraging local people to maintain Estate Standards. The positions available as shown below: Permanent Positions - <ul> <li>1 X 36 hours per week in Cowdenbeath.</li> <li>1 X 36 hours per week in South West Fife.</li></ul>Temporary Positions, including but not limited to - <ul> <li>1 X 36 hours per week in Levenmouth (Maternity cover) until August 2025. </li> <li>1 X 36 hours per week in Levenmouth until January 2026.</li> <li>1 X 36 hours per week in Kirkcaldy until March 2025.</li> <li>1 X 36 hours per week in North East Fife until March 2025.</li></ul>The Person We are looking for an individual who has knowledge of the Scottish Secure and Short Scottish Secure Tenancies and who has experience of working with a range of Supports available to tenants. You will have experience of partnership working when managing tenancies. You will be committed to assisting tenants to sustain their tenancy, while also taking action against any breaches of tenancy. <ul> <li>You will need good time management, communications and organisational skills. </li> <li>You will possess good IT Skills. </li> <li>You will be educated to SCQF level 5 or equivalent and you will require (if you do not already hold this) to undertake the SVQ4 in Housing and Home point 2 qualifications. </li></ul>Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme. Further Information <ul> <li>Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile </li> <li>How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. </li> <li>Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services </li> <li>Directorate Information - Council Department information </li> <li>Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X </li></ul>For further information, please contact: Leanne Dunn at <a href="mailto:Leanne.dunn@fife.gov.uk" target="_blank">Leanne.dunn@fife.gov.uk</a>

Housing Management Officer

Employer Sutton Council /*generated inline style */ Location(s) Kingston /*generated inline style */ Contract Type Permanent /*generated inline style */ Working Hours Full Time /*generated inline style */ Grade 6 /*generated inline style */ Hours Per Week 36 /*generated inline style */ Salary Range £34,416 - £37,068 (£38,058 unconsolidated maximum) /*generated inline style */ Salary Basis Per annum /*generated inline style */ Leave Entitlement 28 days /*generated inline style */ Application Deadline 18/01/2025, 23:55 /*generated inline style */ Anticipated Interview Date(s) 21/01/25 /*generated inline style */ About the Borough Joining us, you get to work for not just one high performing London Borough, but two. Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies. We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver. There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact. You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do. Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan "Ambitious for Sutton", that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government. Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan "Greener, Fairer, Safer, Together", that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London. /*generated inline style */ About the Role and our Ideal Candidate About the Role The role of Financial Inclusion Officer is to provide an in depth income maximisation and money management service to Kingston Council tenants to support them to sustain their tenancy. Within the role of financial inclusion officer you will be expected to: <ul><li> Achieve income maximisation including the completion of welfare benefits applications. </li><li> Provide support and advice on money management and effective budgeting. </li><li> Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts. </li><li> Complete welfare benefits mandatory reconsiderations and appeals. </li><li> Work collaboratively with both internal and external departments and partner agencies to support tenants to manage their finances in the best way possible. </li></ul> Our Ideal Candidate The essential qualifications for the role of financial inclusion officer is a minimum of 5 GCSEs. Additionally it is essential that you have full in depth knowledge of welfare benefits and are able to evidence providing money management and budgeting advice in a previous role. We are also looking for candidates with excellent verbal and written communication skills who are able to provide detailed and clear case recording. You will be expected to work empathetically with financially vulnerable tenants who may present with a range of support needs. We offer our tenants face to face appointments in Guildhall 2 so it is essential that you are able and willing to attend our offices in Guildhall 2, Kingston for a minimum of 2 days per week. It would be desirable if you have completed Citizens Advice Adviser training . Along with this a knowledge of NEC/Iworld and Civica systems would be advantageous but full training will be provided if required. /*generated inline style */ About Us The team works with tenants to develop financial capability and independence by offering: <ul><li> The delivery of a proactive service offering an appointment to new tenants at the beginning of their tenancy. </li><li> Free impartial advice and support on a range of welfare benefits and tax credits. </li><li> Face to face appointments offered to support tenants with their welfare benefit or debt issues. </li><li> Assistance with housing benefit disputes and back dates. </li><li> Guidance and support when making benefit appeals. </li><li> Advice concerning Universal Credit. </li><li> Expected to manage casework for an average of 30 households/individuals </li><li> Money guidance advice and signposting to specialist agencies when necessary. </li><li> To provide monthly statistics on performance and financial outcomes for those we support. </li></ul>/*generated inline style */ Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: <ul><li> Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) </li><li> Flexi-time (Please note, this applies to roles at grades 1-9 only) </li><li> Three volunteering days per year in Sutton or Kingston </li><li> Comprehensive learning and development programme </li><li> Local and national discounts for shopping, eating out and leisure activities </li><li> Interest free season ticket loans </li><li> Local Government Pension Scheme </li><li> Car parking scheme </li><li> Bicycle loan facilities and cycle to work scheme </li><li> Zip car scheme </li><li> Free eye tests and contribution towards glasses </li><li> Confidential wellbeing and counselling support </li><li> Subsidised gym membership </li></ul>/*generated inline style */ Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. /*generated inline style */ Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance. /*generated inline style */ Job Profile /*generated inline style */ /*generated inline style */ /*generated inline style */

Financial Inclusion Officer

Total leave 34 days rising to 39 days after 5 years 36 hour week[1] Pension Scheme Private Health Care Gym Membership [subsidised] MAIN OBJECTIVES of the POST 1.1 Provide daily support, guidance and training to users of AHA's Housing Management System. 1.2 Housing Management System Maintenance and Development. 1.3 Developing and implementing system changes to meet business needs. ACCOUNTABILITY 2.1 To the Housing Manager on a day-to-day basis. Accountable to the Board of Management through the Director of Housing Management and Chief Executive. KEY ROLE SPECIFIC RESPONSIBILITIES 3.1 Customer Services and Housing Management 3.1.1 Provide first class customer service at all times to ensure that Almond Housing Association meets and endeavours to exceed customer expectations. 3.1.2 Proactively manage relationships internally and externally. 3.1.3 Constantly portray a professional image to colleagues and customers in person and in all communications. 3.1.4 Promote and foster a strong, ethical, friendly and efficient team culture and working environment. 3.1.5 Provide Housing Management cover on a geographical patch as required and set out by the Housing Manager. 3.1.6 Housing Management Liaison for all third-party enquiries to ensure that CRM operating guidelines are followed. 3.1.7 Constantly maintain a high level of confidentiality and discretion. 3.1.8 Co-ordinate data on Stage 1/Stage 2 Complaints Handling and Outcomes. 3.1.9 Monitoring of data linked to AHA's RAG ratings and Customer Care Visit framework. 3.2 Support 3.2.1 With a wide knowledge and understanding of Housing and Housing Management Systems, the post holder will be the first point of contact for internal queries, issues, guidance and training support in relation to our Housing Management Systems. 3.2.2 Training of new staff in Housing Management on systems. 3.2.3 Creation, updating and maintenance of training guides, videos and instructions in relation to our Housing Management Systems. 3.2.4 Covering Housing Officer Patch during leave. 3.2.5 Quality Control Monitoring of all Housing Management System processes and providing overview reports for Housing Management Team. 3.2.6 Lead Officer on Universal Credit Landlord Portal. 3.2.7 Co-ordinate court instructions to solicitors via Housing Officers. Liaise with solicitors for case management administration including Purchase Ordering. 3.2.8 Supporting Housing Manager with Monthly monitoring of ASB. 3.2.9 Reactive Recharge Repairs. 3.2.10 Policy &amp; Procedure review monitoring and Housing Management System input. 3.2.11 Performance Reporting to Director and Managers. 3.3 General Responsibilities 3.3.1 Take responsibility for developing and discharging personal training and development plan, and ensure compliance with all health and safety and equal opportunities policies and practices. 3.3.2 Support colleagues to achieve personal, team and organisational objectives. OTHER INFORMATION ABOUT THE ROLE 3.4 Communication and Relationships 3.4.1 Communication requires not just information sharing but also negotiation, persuasion and compromise skills. 3.5 External 3.5.1 Common Housing Register Partners, West Lothian Council employees and elected members, contractors, partner agencies (such as Advice Shop, CAB), benchmarking partners (such as G8). 3.6 Internal 3.6.1 Part of the Housing Management team working with the Asset Management, ICT, Business Support, Governance, People and Culture and Finance teams. 3.6.2 Communication requires close working with others to obtain customer priorities and to encourage other staff to highlight service gaps and opportunities. 3.7 Authorities and Limitations 3.7.1 Financial coding at officer level. 3.7.2Responsible for managing own workload. 3.8 Problem Solving 3.8.1 Assimilating quickly the principles of new and different areas of activity that will support tenancy sustainment. 3.8.2 Using judgement on complex allocation cases in order to improve applicants chances of sustaining tenancy. OTHER DUTIES 3.9 General 3.9.1 To undertake training, as necessary, to maintain high standards in the quality of work, as outlined in the Job Description, including attendance at events, e.g. Away Day/Board Information Day and any similar out of hours requirements as directed by the Housing Manager, Housing Support Manager or Director of Housing Management and participation in the annual development of the organisation. 3.9.2 To undertake any other relevant duties as may be determined from time to time or as directed by the Housing Manager, Housing Support Manager or Director of Housing Management. OUR VALUES Our values describe what matters most to us, and what our colleagues should expect from each other. We're all expected to show how we support and live up to these values in our work. Work Together • be helpful, provide support, encourage each other. Open to Change • reflective, innovative, willing to try/find new ways of doing things. Respect • treat each other the way you want to be treated - don't do to others what you wouldn't want done to you/treat others with respect and civility/safe space/environment. Kindness • listen, show empathy, have patience. ocial • being friendly and upbeat translates to a positive work environment where customers enjoy better service and communities can get involved. [1] Reflecting our commitment to flexible working and driving efficiencies in our business, as of January 2024, colleagues work a 9-day fortnight (9DF), with a Friday 'rest' day every alternate week. As part of our 9DF trial, colleagues work an everage of 32.4 hours per week. A standard working pattern would normally be 36 hours per week, Monday to Friday.

Housing Officer Support - Fixed Term 30 June 2025.

Location: Covering - Coventry, Rugby &amp; Northamptonshire Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average 1 in 4 weeks) Salary: £26,250 You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Coventry &amp; Northampton so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

Company Description Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Job Description We are looking for a Community Manager to oversee our team at the Gogar offices of a world renown bank. The role of the Community Manager is to ensure our service at a prestigious bank remains a trailblazer for positive visitor experience and service excellence. Their team of Community Hosts &amp; Welcome Hosts will be the central heartbeat of the campus, developing excellent working relationships with the colleagues who work across it. Working in synergy with all service providers, they will execute a seamless experience for the banks colleagues and visitors, building a thriving community and driving the "hotelification" of the corporate working space. Shifts: 40 hours per week, shifts as required from Mon-Fri Salary: £44,000 Qualifications <ul><li>The ability to communicate clearly, concisely, and effectively at all levels</li><li>Ability to engage with people to create rapport</li><li>Bold with suggestions and ideas</li><li>Exceptional customer focused manner</li><li>Proactive approach</li><li>High standard of personal appearance</li><li>Impeccable attention to detail</li><li>The desire to take ownership, through to resolution, for issues and concerns</li><li>Be Flexible, proactive, and positive attitude.</li><li>Be Organized and able to prioritize work effectively, with the ability to multi-task.</li><li>Be a strategic thinker and innovative problem solver.</li></ul>Skills/Experience <ul><li>Managerial experience within a 5* corporate environment or similar role</li><li>Experience in a client/guest services role or similar role</li><li>A proven record of managing a large, diverse, and dynamic team</li><li>Experience of managing change</li><li>Understanding of how day to day performance links to SLAs and KPIs</li><li>Experience working with audio visual and conferencing equipment highly desirable.</li></ul>Additional Information What's in it for you? <ul><li>Excellent holiday allowance</li><li>Pension contributions,</li><li>Life insurance</li><li>Enhanced annual leave</li><li>Recommend a Friend Bonus Scheme</li><li>Thank you voucher scheme.</li><li>24-hour personal helpline for employees, providing counselling &amp; information services.</li><li>Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.</li><li>Our Training Academy provides excellent training and development opportunities for our people.</li></ul>Videos To Watch <a href="https://www.youtube.com/watch?v=JG1xxQmaY4Q" target="_blank">https://www.youtube.com/watch?v=JG1xxQmaY4Q</a>

5 Jobs in Kirkcaldy, UK