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Role Overview:&nbsp;At New Forest District Council, we’re seeking a motivated and skilled professional to help us make a lasting impact in our local communities. In this pivotal role, you will lead the delivery of our planned maintenance, property improvement, and decarbonisation programmes, ensuring our 5,200 council homes remain safe, high-quality, and energy efficient.&nbsp;&nbsp;What We’re Looking For:&nbsp;You’ll bring expertise in managing significant capital and revenue budgets, procuring and overseeing contracts, shaping strategic work programmes, and driving service enhancements that deliver real value for residents.&nbsp;You will be able to demonstrate an ability to lead and motivate a team, with excellent communication and stakeholder engagement skills. With a commitment to delivering value for money, customer satisfaction, and environmental sustainability.&nbsp;What is in it for you&nbsp;·&nbsp;£51,530.00 to 54,793.00 per annum&nbsp;&nbsp;· 37 hours working hours per week&nbsp;·&nbsp;27 Days annual leave (plus an additional 5 days after 5 years’ service)&nbsp;·&nbsp;Local Government Pension Scheme&nbsp;·&nbsp;Hybrid home/office working&nbsp;·&nbsp;Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants&nbsp;· Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).&nbsp;· On site parking&nbsp;About us &nbsp;New Forest District Council provides both planned and reactive maintenance and repairs to the residents through a large team of highly skilled trades people and contracted work.&nbsp;We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally.&nbsp;&nbsp;We are proud of our values, please watch this short video to find out more <a href="https://url.uk.m.mimecastprotect.com/s/KJj9CwRxMfnz5XSqhriJnzC3?domain=youtube.com" target="_blank">LEAF</a>&nbsp;To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.&nbsp;Click here to see why employees think that New Forest District Council is a great place to work: <a href="https://url.uk.m.mimecastprotect.com/s/61-2Cx7yOsj4pKcYiviy66_D?domain=youtube.com" target="_blank">Working for NFDC</a>&nbsp;If you would like to have an informal discussion about the role, please contact Sophie Tuffin on 02380 285 992.&nbsp;Opening Date: Monday 23rd June 2025&nbsp;Closing Date: Monday 21st July 2025&nbsp;Interview Date: 4th and 6th and 8th August&nbsp;

Decarbonisation and Programme Manager

The Vacancy Leading the home ownership team as our Home Ownership Manager you'll be ensuring that the team deliver excellent services to our customers. The home ownership team provide Housing management support to Aster Leasehold and Shared ownership customers, we also process Right to buy and right to Acquire applications for existing customers to enable them to become homeowners. As the lead for the team you'll be ensuring that objectives and targets are developed, set, implemented and reviewed regularly. You'll use performance monitoring and management to ensure that an effective service is provided. Responsibilities within the role will include - <ul> <li>Promoting a culture of openness, customer focus, participation, good performance and accountability within the team.</li> <li>Monitoring team performance and empowering the team to provide high quality services.</li> <li>Supporting the senior leaders in the regular review of policies and procedures, whilst remaining fully up to date with current legislative and regulation requirements.</li> <li>Reviewing and developing the service, ensuring value for money and continual improvement</li> <li>Working with teams from across the Aster Group to ensure seamless delivery for our customers.</li> <li>Being responsible for delegated budget, ensuring focus on areas of highest priority, whilst maintaining value for money</li> <li>Managing Stage 2 complaints effectively</li></ul>About you You will come to the role as an experienced housing leader, understanding the challenges of leading a remote team. You'll be able to provide demonstrable experience and understanding of home ownership customers and their needs. You will also need to support the team through this period of change, with empathy, understanding but also giving assurance and expectations You'll be experienced in service delivery, process improvement and budget maintenance, being able to demonstrate through previous experience how you have led a strong and effective team. You will be able to show how you have worked with challenging and vulnerable customers and achieved successful results for them and your team. You will ideally be a professional qualified member of CIH. This is a hydrid role, so you can base yourself from home if you wish. The role will require you to travel within our operating region to support the team, so you'll require a full UK driving licence and access to a vehicle for work purposes. Our operating region includes Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. You will be required to undertake a basic DBS check if successful. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. At present all interviews are being held using Microsoft Teams. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Home Ownership Manager

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Supported Housing Worker (Part-time) Salary:£13,122.20 per year (full time £25,235) Hours: 19.5 hours per week Contract type: Permanent Location: Somerset East &amp; Somerset, mainly Frome &amp; Shepton Mallet Additional information: <ul><li>Valid driver's license and access to a car for business purposes</li><li>Participation in a rostered system of working with shifts between the hours of 08:00 AM and 20:00 PM </li><li>Standard working days will include Saturday, Sunday, and one weekday</li></ul>Please note that the weekly hours will be reduced from 19.5 to 12 as of 1st April 2026; however, this may be extended The Role: We're looking for a compassionate and driven Supported Housing Worker to join our team and provide high-quality, person-centred support to individuals who have experienced homelessness or insecure housing In this rewarding role, you'll work directly with clients in both supported housing and the wider community, helping them overcome barriers, build confidence, and move towards stable, long-term accommodation. You'll provide both practical and emotional support tailored to each individual's needs-whether that's helping them manage a tenancy, access services, or develop life skills. You'll manage a small caseload (typically 4-10 clients), allowing you to build meaningful relationships and deliver consistent, impactful support. With a strong focus on face-to-face engagement, you'll play a key role in preventing tenancy breakdowns and promoting independence. This is more than just a job-it's a chance to be part of someone's journey to a better future. What You'll Be Doing: <ul><li>Empowering clients with diverse and complex needs</li><li>Championing a strength-based, trauma-informed approach</li><li>Building strong partnerships with local agencies</li><li>Keeping client records accurate, clear, and up to date</li><li>Tracking referrals into the service</li></ul>Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities What We're Looking For: <ul><li>Experience working with people who may have complex needs and/or challenging behaviours</li><li>Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment (pro-rata for part time staff) </li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about the Supported Housing Worker role, please get in touch with the team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Supported Housing Worker (Part-time)

Job summary Are you passionate about supporting people with mental health challenges to live independently and thrive in their homes? Were looking for a caring and motivated Housing Support Worker to join our HRA Housing team. Main duties of the job ** WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIANHS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OURCAREERS SITE ** <a href="https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5115/?utm_medium=jobshare/details?sType=NHS#/reference/5115" target="_blank">https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/Candidate…</a> In this role, youll support tenants with mental health needs to manage their homes and finances, access benefits, and maintain a stable lifestyle. Youll help them understand their tenancy agreements, connect with local services, and provide practical help like setting up utilities or arranging furniture. Youll also run monthly support groups for tenants and workshops for staff to promote mental wellbeing. Youll need to be confident working independently, often visiting people in their homes. Youll handle sensitive situations with care and make important decisions to ensure tenants are safe and supported. A strong understanding of mental health, welfare benefits, and housing issues is essential. Were looking for someone with experience supporting vulnerable people, excellent communication skills, and the ability to work with different agencies. Youll need to be organised, compassionate, and able to stay calm under pressure. This is a rewarding role where youll make a real difference in peoples lives. If youre ready to help others build a better future, wed love to hear from you. About us Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right. Job description Job responsibilities Specific duties and responsibilities include: To offer advice and support to tenants with regard to Homes4Wiltshire and the choice based lettings procedure. To make applications for Personal Independence Payments for appropriate tenants. To represent tenants at DWP (Department of Work and Pensions) Tribunals. Compiling written reports based on evidence from tenants, medical practitioners and own observations. To maintain an up to date knowledge of all changes to health and social care legislation and welfare benefits e.g. attending Dementia Care Conference To encourage Team staff to look after their own mental wellbeing. To run regular workshops to support Team staff to manage change and stress and develop their understanding of mental health issues. To run a tenant self-help support group. Sending out monthly invitations, analysing evaluation forms, organising speakers. To instigate care from the Community Mental Health Team (CMHT) and /or GP when a tenant is seen to be at risk. Instigating the formal assessment process by written or verbal reports. To provide short term practical advice and assistance to mental health tenants for setting up home (i.e. arranging finance, furniture, setting up utilities). To liaise with statutory and non-statutory agencies in the provision of support to applicants and tenants before and after the take-up of any public tenancy. To be aware of care plans and care co-ordinators of particularly vulnerable tenants and prospective tenants who are known to the Mental Health Services. To ensure that tenants and other agencies are able to understand the implications of a Tenancy Agreement, the responsibilities and consequences of non-compliance. To offer advice and support to housing applicants and tenants in their dealings with statutory and voluntary agencies over such matters as their welfare rights. To act as a point of contact between statutory agencies when an existing tenant may be thought of as possibly having a mental illness which is resulting in disruptive behaviour, such as in neighbour disputes. To ensure that the Council is actively represented on conferences where an individual's care plans are to be agreed. To supplement, and not to replace, any statutory agency support. To participate in community care training and accreditation to enable the post-holder to participate fully in decisions on individual care plan conferences. To maintain a list of all clients dealt with and record their occupancy data. The post holder directs and monitors all queries relating to mental health issues and is solely responsible for running the Housing Team staff workshops and tenant support group. On a daily basis the post holder is presented with problems which are complex and not at all straightforward to resolve. This may mean that a multi-disciplinary approach is called for or perhaps a more creative interpretation of policies. The post holder is expected to resolve issues without discussion with others in an often changing environment. The post holder is frequently required to make ad hoc decisions, especially when visiting unwell tenants at home. Considerable skill and knowledge is needed to make an appropriate decision about when to leave somebody alone to recover and when it is best to call in other agencies, even when this may be against the tenants will. Informed judgement is used on a daily basis to decide what may be in a persons best interests. Job description Job responsibilities Specific duties and responsibilities include: To offer advice and support to tenants with regard to Homes4Wiltshire and the choice based lettings procedure. To make applications for Personal Independence Payments for appropriate tenants. To represent tenants at DWP (Department of Work and Pensions) Tribunals. Compiling written reports based on evidence from tenants, medical practitioners and own observations. To maintain an up to date knowledge of all changes to health and social care legislation and welfare benefits e.g. attending Dementia Care Conference To encourage Team staff to look after their own mental wellbeing. To run regular workshops to support Team staff to manage change and stress and develop their understanding of mental health issues. To run a tenant self-help support group. Sending out monthly invitations, analysing evaluation forms, organising speakers. To instigate care from the Community Mental Health Team (CMHT) and /or GP when a tenant is seen to be at risk. Instigating the formal assessment process by written or verbal reports. To provide short term practical advice and assistance to mental health tenants for setting up home (i.e. arranging finance, furniture, setting up utilities). To liaise with statutory and non-statutory agencies in the provision of support to applicants and tenants before and after the take-up of any public tenancy. To be aware of care plans and care co-ordinators of particularly vulnerable tenants and prospective tenants who are known to the Mental Health Services. To ensure that tenants and other agencies are able to understand the implications of a Tenancy Agreement, the responsibilities and consequences of non-compliance. To offer advice and support to housing applicants and tenants in their dealings with statutory and voluntary agencies over such matters as their welfare rights. To act as a point of contact between statutory agencies when an existing tenant may be thought of as possibly having a mental illness which is resulting in disruptive behaviour, such as in neighbour disputes. To ensure that the Council is actively represented on conferences where an individual's care plans are to be agreed. To supplement, and not to replace, any statutory agency support. To participate in community care training and accreditation to enable the post-holder to participate fully in decisions on individual care plan conferences. To maintain a list of all clients dealt with and record their occupancy data. The post holder directs and monitors all queries relating to mental health issues and is solely responsible for running the Housing Team staff workshops and tenant support group. On a daily basis the post holder is presented with problems which are complex and not at all straightforward to resolve. This may mean that a multi-disciplinary approach is called for or perhaps a more creative interpretation of policies. The post holder is expected to resolve issues without discussion with others in an often changing environment. The post holder is frequently required to make ad hoc decisions, especially when visiting unwell tenants at home. Considerable skill and knowledge is needed to make an appropriate decision about when to leave somebody alone to recover and when it is best to call in other agencies, even when this may be against the tenants will. Informed judgement is used on a daily basis to decide what may be in a persons best interests. Person Specification Experience Essential <ul> <li>Knowledge</li> <li> Qualified to HNC with profession support and advice qualification (such as NVQ Level 3 in </li> <li>Advice and Guidance) or relevant experience in support provision e.g. floating support.</li> <li> Experience of dealing with clients who have mental health issues or vulnerabilities</li> <li> A high level of understanding surrounding mental health issues</li> <li> An advanced working knowledge of welfare benefits</li> <li> A good working knowledge of personal finance i.e. budgeting, debt management</li> <li> A good working knowledge of the issues around rent arrears / tenancy management issues for </li> <li>tenants and landlords</li> <li> Knowledge of relevant legislation around social care, mental health and welfare reform</li> <li> A proven track record of multi-agency work</li> <li> Initiating contacts and making effective contribution to meetings</li> <li> Dealing with demanding and challenging people in difficult/sensitive situations.</li> <li> Understand data protection and confidentiality and the need for accurate and timely recording</li> <li>CE08-1283 Housing Support Worker (Mental Health) October 2017 Page 6 of 8</li> <li> Understanding of current social housing policies and initiatives</li> <li>Skills</li> <li> Reasoning skills</li> <li> Accuracy and attention to detail</li> <li> Good team worker who can work collaboratively with others</li> <li> Communication skills, verbal and written</li> <li> Ability to provide a high standard of Customer Care</li> <li> Ability to work under pressure</li> <li> Demonstrates a desire to achieve results and work to high standards</li> <li> Time management and ability to prioritise workload</li> <li> Efficient and effective</li> <li> Negotiation and diplomacy skills</li> <li> Planning and organisational skills</li> <li> Innovative and enthusiastic</li> <li> Analytical and judgement skills</li> <li> Good computer literacy skills</li> <li> Advisory and co-ordination skills</li> <li> Good decision making skills</li> <li> Makes effective use of network and inter agency contacts</li> <li> Fluent in English</li> </ul> Desirable <ul> <li>An operational knowledge of public sector (or Registered Social Landlord) generic housing </li> <li>management, including a working knowledge of current housing legislation and practice, and the </li> <li>appropriate statutory provisions</li> <li> Techniques of mediation and conciliation</li> <li> An operational knowledge of the court system, tribunal and benefit appeals</li> </ul> Qualifications Essential <ul> <li>HNC or equivalent experience/skills.</li> <li>ITQ 2 or equivalent skill and ability.</li> <li>Working towards relevant professional qualification.</li> </ul>Person Specification Experience Essential <ul> <li>Knowledge</li> <li> Qualified to HNC with profession support and advice qualification (such as NVQ Level 3 in </li> <li>Advice and Guidance) or relevant experience in support provision e.g. floating support.</li> <li> Experience of dealing with clients who have mental health issues or vulnerabilities</li> <li> A high level of understanding surrounding mental health issues</li> <li> An advanced working knowledge of welfare benefits</li> <li> A good working knowledge of personal finance i.e. budgeting, debt management</li> <li> A good working knowledge of the issues around rent arrears / tenancy management issues for </li> <li>tenants and landlords</li> <li> Knowledge of relevant legislation around social care, mental health and welfare reform</li> <li> A proven track record of multi-agency work</li> <li> Initiating contacts and making effective contribution to meetings</li> <li> Dealing with demanding and challenging people in difficult/sensitive situations.</li> <li> Understand data protection and confidentiality and the need for accurate and timely recording</li> <li>CE08-1283 Housing Support Worker (Mental Health) October 2017 Page 6 of 8</li> <li> Understanding of current social housing policies and initiatives</li> <li>Skills</li> <li> Reasoning skills</li> <li> Accuracy and attention to detail</li> <li> Good team worker who can work collaboratively with others</li> <li> Communication skills, verbal and written</li> <li> Ability to provide a high standard of Customer Care</li> <li> Ability to work under pressure</li> <li> Demonstrates a desire to achieve results and work to high standards</li> <li> Time management and ability to prioritise workload</li> <li> Efficient and effective</li> <li> Negotiation and diplomacy skills</li> <li> Planning and organisational skills</li> <li> Innovative and enthusiastic</li> <li> Analytical and judgement skills</li> <li> Good computer literacy skills</li> <li> Advisory and co-ordination skills</li> <li> Good decision making skills</li> <li> Makes effective use of network and inter agency contacts</li> <li> Fluent in English</li> </ul> Desirable <ul> <li>An operational knowledge of public sector (or Registered Social Landlord) generic housing </li> <li>management, including a working knowledge of current housing legislation and practice, and the </li> <li>appropriate statutory provisions</li> <li> Techniques of mediation and conciliation</li> <li> An operational knowledge of the court system, tribunal and benefit appeals</li> </ul> Qualifications Essential <ul> <li>HNC or equivalent experience/skills.</li> <li>ITQ 2 or equivalent skill and ability.</li> <li>Working towards relevant professional qualification.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Wiltshire Council Address Wiltshire Council Stephenson Road Salisbury SP2 7NP Employer's website

Housing Support Worker

Job Description Salary: £30,559 - £32,654 Hours per week: 37 hours Interview date: Wednesday 30 July 2025 Strategic Asset - Managing and Transforming Our Estate Are you passionate about supporting people with mental health challenges to live independently and thrive in their homes? We're looking for a caring and motivated Housing Support Worker to join our HRA Housing team. In this role, you'll support tenants with mental health needs to manage their homes and finances, access benefits, and maintain a stable lifestyle. You'll help them understand their tenancy agreements, connect with local services, and provide practical help like setting up utilities or arranging furniture. You'll also run monthly support groups for tenants and workshops for staff to promote mental wellbeing. You'll need to be confident working independently, often visiting people in their homes. You'll handle sensitive situations with care and make important decisions to ensure tenants are safe and supported. A strong understanding of mental health, welfare benefits, and housing issues is essential. We're looking for someone with experience supporting vulnerable people, excellent communication skills, and the ability to work with different agencies. You'll need to be organised, compassionate, and able to stay calm under pressure. This is a rewarding role where you'll make a real difference in people's lives. If you're ready to help others build a better future, we'd love to hear from you. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Gemma Syrett, Financial Inclusion Officer, at <a href="mailto:gemma.syrett@wiltshire.gov.uk" target="_blank">gemma.syrett@wiltshire.gov.uk</a>. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Cornmantle Court development based in Ringwood, Dorset. Hours: 25 hours per week Hourly rate: £17,908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

6 Jobs in Larkhill, Salisbury, UK