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The vacancyLocation:&nbsp;Flexible: Tewkesbury (GL20 8ND), Wolverhampton, Lichfield,&nbsp;Chipping Sodbury or Norwich Salary:&nbsp;Circa £150,000 per annum depending on experience Additional Information:&nbsp;Car Allowance Closing Date:&nbsp;Sunday 10 August 2025&nbsp;(We reserve the right to close this vacancy early, due to volume applications).At Bromford Flagship we create communities where people can put down roots, feel secure, and thrive. With over 80,000 homes across east, central and southwest England, we’re one of the UK’s leading housing providers – and we’re just getting started.&nbsp; Our ambition is bold: to deliver 2,000 new homes each year for the next 30 years. &nbsp;We’re now looking for a&nbsp;Group Director of Customer Experience&nbsp;– a strategic, visionary leader who can shape and deliver a seamless, personalised and engaging customer journey across all channels.About the RoleThis is a pivotal leadership role where you’ll define and lead the customer experience strategy across the group. You’ll oversee a cross-functional team covering contact hubs, customer engagement, and complaints, ensuring every interaction reflects our values and commitment to exceptional service.You’ll champion digital transformation, embed a customer-obsessed culture, and ensure our services are shaped by insight, innovation, and the voice of the customer.What You’ll Be Doing<ul><li>Leading the development and execution of a group-wide customer experience strategy</li><li>Spearheading digital innovation and automation to streamline services</li><li>Overseeing a scalable omni-channel contact model across all platforms</li><li>Mapping and optimising the end-to-end customer journey</li><li>Using customer insight and feedback to drive continuous improvement</li><li>Leading and inspiring a high-performing team across multiple locations</li><li>Advising senior leaders and the Board on trends, risks, and opportunities</li><li>Ensuring governance, compliance, and financial accountability in your area</li><li>Championing diversity, inclusion, and customer involvement in service design</li></ul>What We’re Looking For<ul><li>Proven senior leadership experience in customer experience or related fields</li><li>Strong background in digital transformation, service design, and innovation</li><li>Demonstrated success in improving customer satisfaction and engagement</li><li>Experience leading large-scale change and managing complex operations</li><li>Excellent strategic thinking, stakeholder engagement and influencing skills</li><li>Commercial acumen and experience managing large budgets</li><li>Passion for customer service and a deep understanding of customer needs</li></ul>Qualifications<ul><li>Degree-level education or equivalent experience (MBA desirable)</li><li>Formal customer experience qualification or equivalent expertise</li><li>Housing or related professional qualification (or willingness to work towards one).</li></ul>This is a full-time, hybrid role, giving you the opportunity to work flexibly from home and our offices.&nbsp; Our main offices are Lichfield, Wolverhampton, Tewkesbury,&nbsp;Chipping Sodbury, and Norwich.&nbsp; You can be based at any of these locations but regular travel across the whole of our operating geography will be required.A full driving licence and a basic DBS with consumer check will be required.Why Join Us?We’re building a future where everyone has a safe, affordable place to call home. Joining us means being part of something bigger – a purpose-driven organisation where work matters, your voice is heard, and your development is a priority.We strongly recommend reviewing the full job description attached to gain a deeper understanding of the role, responsibilities, and the impact you can make at Bromford Flagship.The selection process will include two assessment stages, likely to take place in late August and early September.&nbsp; Further details will be shared with shortlisted candidates.Ready to make a difference? Apply now and help shape the future of customer experience at Bromford Flagship.Closing Date: Sunday 10 August 2025.About usWe’re part of one of the biggest housing associations in the country, <a href="https://www.bromford-flagship.co.uk/" target="_blank">Bromford Flagship</a>. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.But we’re only just getting started.Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (<a href="https://www.bromford.co.uk/careers/working-for-bromford/" target="_blank">https://www.bromford.co.uk/careers/working-for-bromford/</a>).We’re a place for people determined to make a difference.Bromford. A place to make your own.Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Group Director of Customer Experience

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their Stroudwater Court, estate in Stroud, Gloucestershire. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Cricket has the great ability to improve the physical and mental wellbeing of residents in Gloucestershire across all ages, genders and ethnic backgrounds. It has the power to improve lives, bring communities together and inspire people to do more, whether it is Walking Cricket, accessible holiday activity or a community owned Table Cricket offer. We are looking for a community minded individual who will drive our mission forward to improve lives through the power of cricket by forging partnerships with health organisations, community groups and volunteers to identify projects where cricket can add value and social impact to people and their communities. This is an exciting opportunity for the right candidate due to the untouched nature of this work throughout the game. You will have the opportunity to create new cricket programmes that will reach new audiences creating new outcomes with high impact that supports national institutions such as the NHS and the armed forces. Key responsibilities • Identify opportunities for cricket programmes that support wellbeing and health initiatives • Grow and develop our Walking Cricket offer • Create a community Table Cricket offer • Determine areas to deliver cricket for adults with disabilities age 25 and over • Support Disability Champion Cricket Clubs with their offer • Engage the club network with wellbeing initiatives • Provide cricket at community engagement events • Forge impactful relationships with health organisations and Primary Care Networks • Build and maintain positive relationships with the VCSE Alliance and Active Partnerships • Work with Development Officers of ACE, Street, Super 1s, Wicketz to grow their programmes • Work with Women and Girls' Development Manager to create female only community cricket hubs • Support volunteers at community cricket hubs • Champion inclusion, cultural understanding and our GRACE Campaign across all areas of cricket delivery • Capture engaging and uplifting stories for case studies • Report back to Community Development Manager findings and data • Feedback on any funding opportunities Essential • A full and valid UK driving license and have access to a car • Excellent relationship-building skills and the ability to engage respectfully with people from a range of communities and cultural backgrounds • An Enhanced DBS check or willing to gain certification • Commitment to achieving ECB Level 1/Foundation Coach or higher within a short space of time Desirable • Insight to the geography and community work of the region • An understanding of the cricket landscape in Gloucestershire • Demonstrate an understanding of GCF's community programmes and ECB's National Programmes - All Stars and Dynamos The employee's normal working days will be Monday-Friday and will normally be expected to complete at least 37.5 hours in a week. The employee will not normally be required to work before 9am, however, due to the nature of the work involved in this position, the employee will be required to work some evenings and weekends. The post holder will be required to carry out their duties at such times and on such days that are the most effective to perform the responsibilities of the position.

Community Engagement Officer

Experienced in youth accommodation support services? Ambitious Senior Support Worker looking to step up? Or maybe you are leading a team but aren't happy where you are? We want to hear from you! We are currently seeking a Project Manager to play a vital role in ensuring CCP's expanding Independent Living Support Services for young people leaving care in Gloucestershire, Worcestershire and surrounding counties meet all staffing, contractual, legal and audit requirements providing the highest quality of support in line with Ofsted Standards. You'll be based mainly at our Cheltenham headquarters, working Monday to Friday, with occasional weekend cover if needed. Please note that due to the location of our properties, successful applicants will need to have a full UK driving licence and access to their own vehicle. Why should you consider this opportunity? <ul><li>Work with and lead an established team, with the average length of service over 3.5 years.</li><li>Support from a very well established and tight knit senior management team with decades of experience.</li><li>Implement new initiatives, developing a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.</li></ul>You'll re-enforce, positive support being delivered and establish the same standards in new placements. You'll lead and develop your senior support workers and the team implementing a strengths-based, trauma-informed approach to empower young people in improving independent living skills. You'll ensure the rota is covered with suitably trained staff and help with on-call duties shared amongst all managers. Please read the job description for more information. Who are we? Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension </li><li>Enhanced sick pay</li><li>Death in service benefit</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>45p Business Mileage^^</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li></ul>Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. Apply Today if you share our values and are ready to make a meaningful difference. Position: Project Manager (999) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Gloucester, Worcester and surrounding areas. Pay: £26,550 Closing Date: 25th September 2025 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 30 in total). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Project Manager - Independent Living Services (16-18 year olds)

Job Title: Supported Housing Officer Job Location: Gloucestershire Salary: £27000.00pa Contract type: Permanent Working hours: 37 hours Closing Date - 27/08/2025 About the role You will be there to provide support to Places of Safety project. This role will require you to have excellent communication and customer service skills. You will need to provide an excellent service to service users and their families. Supporting them to understand their housing options, support networks and additional support needs. This role is customer facing with responsibility for supporting customers to maintain their licence agreement with GreenSquareAccord. You will need to support the temporary accommodation that GreenSquareAccord are leasing from registered providers, and properties allocated from our own stock. You will work with Gloucestershire`s housing districts, customer accounts, maintenance and other GreenSquareAccord staff as well as external agencies to ensure victims of domestic abuse access and maintain a place of safety in the county. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You must have excellent knowledge of housing and domestic abuse legislation. You must have a good awareness of the diverse needs of customers . You must have experience of managing complex, sensitive customer queries, remaining calm when dealing with emotional, difficult or distressed people. You need to have an understanding of the importance of confidentiality and the need to follow policy and procedures. You need to be able to work methodically paying attention to details and with a high level of accuracy. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. <ul><li>Trust based flexible working and supportive and friendly teams</li><li>25 days annual holiday entitlement, increasing to 30 days</li><li>One day off for your birthday</li><li>Opportunity to buy or sell annual leave</li><li>A defined contribution pension scheme GSA matches up to 6% contributions</li><li>We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.</li><li>Access to Blue Light discount card membership</li><li>Confidential Employee Assistance Programme (EAP).</li><li>Cycle to work Scheme</li><li>Eligible for occupational sick pay</li></ul>How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. Email your Cv to [email protected] or click apply now. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Supported Housing Officer

The Vacancy Platform Housing Group is a not-for-profit organisation that reinvests profits into building more homes and engaging with communities. We are looking for compassionate and reliable individuals to join our relief pool as Relief Housing Tenancy Support Workers, providing essential cover across our supported housing schemes for our residents aged 55 and over. In this flexible, relief role, you will play a key part in supporting residents to live safely and independently. The work is varied and may include responding to emergency calls, carrying out welfare checks, completing basic health and safety tasks, and ensuring general tenancy and scheme-related responsibilities are met. Shifts vary depending on need and include daytime hours, overnight sleep-in shifts (sleep in allowance of £71.77 per sleep in). You'll be expected to cover holidays and sickness with the expectation you'll be able available with notice where possible. This is a valuable opportunity to gain experience in the housing or care sector. Three Relief workers are needed in the Herefordshire area. Relief workers must be able to travel to multiple schemes within these areas. Opportunities may be available to work across both Worcestershire and Herefordshire. About You You'll be flexible, dependable, and confident working independently. You'll feel comfortable supporting older people and will remain calm and reassuring in emergency situations. You'll have excellent people skills, great communication skills and ensure the best customer service is delivered to our residents. You'll have experience of working with people over 55 and have some understanding of their needs. You'll also be able to travel between the sites in Herefordshire, to meet the needs of the role. In addition, you'll also be comfortable in lone working. This role will be ideal if you're looking to gain experience alongside other commitments. The role will require an Enhanced DBS check and you'll have the ability to travel across sites. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Relief Housing Tenancy Support Worker Herefordshire

The Vacancy Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. We have an opportunity for a Retirement Housing Officer to join our specialist housing team based at Harling Court, Ledbury, with occasional travel to nearby schemes and Platform Housing offices when required. This is a part-time role, working an average of 25 hours per week on a shift rota basis. You will need to be flexible to work shift patterns between 8am and 10pm, Monday to Sunday. There will also be the requirement for sleep-ins up to twice a week, for which you will receive £55 per sleep-in. What could you be doing? As a Retirement Housing Officer, you will be providing a housing and tenancy management service to maximise tenancy sustainment. You'll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. As well as this, you will signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation. You will provide effective building management, including property inspections, risk assessments, H&amp;S monitoring and compliance checks. Responding, investigating and taking timely action to reported breaches of tenancy and leasehold agreements will be a key part of the role. Some things we need from you: <ul> <li>Experience of working in a customer-facing role in a Housing organisation or with older people in a community/retirement housing.</li></ul><ul> <li>You will be customer focused and may have experience of working with customers to solve complex issues.</li></ul><ul> <li>An awareness of working with vulnerable Adults would be desirable.</li></ul><ul> <li>Great interpersonal skills and used to communicating with people from diverse backgrounds.</li></ul><ul> <li>Keen to deliver high standards with an ability to look to improve services too.</li></ul><ul> <li>Confidence using digital devices, ICT software and systems.</li></ul><ul> <li>Due to the travel to offices and other facilities, a driving license and use of your own vehicle will be required.</li></ul><ul> <li>An Enhanced DBS check is also required for this role.</li></ul>The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Retirement Housing Officer

The Vacancy Platform Housing Group is a not-for-profit organisation that reinvests profits into building more homes and engaging with communities. We are looking for compassionate and reliable individuals to join our relief pool as Relief Housing Tenancy Support Workers, providing essential cover across our supported housing schemes for our residents aged 55 and over. In this flexible, relief role, you will play a key part in supporting residents to live safely and independently. The work is varied and may include responding to emergency calls, carrying out welfare checks, completing basic health and safety tasks, and ensuring general tenancy and scheme-related responsibilities are met. Shifts vary depending on need and include daytime hours, overnight sleep-in shifts (sleep in allowance of £71.77 per sleep in). You'll be expected to cover holidays and sickness with the expectation you'll be able available with notice where possible. This is a valuable opportunity to gain experience in the housing or care sector. Three Relief workers are needed to cover our three schemes in the Worcestershire area. Relief workers must be able to travel to multiple schemes within these areas. Opportunities may be available to work across Worcestershire and Herefordshire. About You You'll be flexible, dependable, and confident working independently. You'll feel comfortable supporting older people and will remain calm and reassuring in emergency situations. You'll have excellent people skills, great communication skills and ensure the best customer service is delivered to our residents. You'll have experience of working with people over 55 and have some understanding of their needs. You'll also be able to travel between the sites in Worcestershire to meet the needs of the role. In addition, you'll also be comfortable in lone working. This role will be ideal if you're looking to gain experience alongside other commitments. Please note an Enhanced DBS will be required and ability to travel across the three sites. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Relief Housing Tenancy Support Worker Worcestershire

The vacancy Permanent Full time (37 hours per week) Closing date: 19th August 2025 Come make a real difference as one of our Neighbourhood Managers! Everyone should have a warm, safe, affordable home. As part of our neighbourhood team, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As one of our Neighbourhood Managers, you'll act as a customer champion, advocating for our tenants and working with the wider team and external partners to get them the support they need. You'll work hard to makes sure our customers are supported and able to sustain their tenancies, build communities and makes sure our neighbourhoods are places where our tenants can thrive. Spending your days out and about in our communities, you'll be highly visible and the first point of contact for the tenants in your patch. You'll welcome tenants to their new home, completing the sign-up process and making sure they have everything they need to feel at home. It will be your job to really get to know our tenants, understand their needs and make sure their voices are heard across the organisation. What you'll bring to the team You'll be a true advocate for our tenants - building positive relationships and taking ownership of the issues and queries they raise with you. You'll work with the team and external partners to make sure these are resolved, and keeping tenants updated. You'll get to know the tenants in your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, you'll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for our tenants. What we are looking for <ul> <li>A customer champion that will fight to get our tenants the support that they need.</li></ul><ul> <li>Experienced in working in challenging customer facing situations, with excellent communication, diplomacy and customer service resolution and negotiation skills.</li></ul><ul> <li>Proven understanding and experience in delivering statutory housing services or similar services.</li></ul><ul> <li>The ability to listen and learn but most importantly to act on what you're hearing.</li></ul>About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! More about us Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with. We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself. Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now. Our benefits Competitive salaries Cashback healthcare scheme Pension options Employee assistance programme Competitive holiday entitlement Cycle-to-work scheme

9 Jobs in Ledbury HR8, UK