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Job Description <ul> <li>East Suffolk Council - Based in Melton, Woodbridge IP12 1RT or Lowestoft, Suffolk NR33 0EQ</li> <li>£33,024 - £40,221 (Band 6 / 7) per annum</li> <li>37 hours per week</li> <li>Permanent</li></ul>East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Communities Team as one of two Communities Officer roles. Each role will cover one Community Partnership area: either Beccles, Bungay, Halesworth and surrounding villages, Lowestoft and the surrounding villages, or Aldeburgh, Leiston, Saxmundham and villages. Please express a preference for which area(s) you'd like to cover in your application. Your role You will be required towork proactively across council service areas and to develop active partnerships with partners, businesses and communities to deliver the team's five key outcomes: <ul> <li>Better outcomes and quality of life for individuals, families, communities and organisations</li> <li>Resilient, connected, cohesive and inclusive communities</li> <li>Resilient, independent and safe individuals and families, particularly those who are vulnerable</li> <li>Reduced health inequalities and improved mental and physical health and wellbeing</li> <li>People and communities do more for themselves and, if necessary, can access the right service(s) at the right time</li></ul>In addition to this, the candidate will act as lead officer for one of eight East Suffolk Community Partnership areas, using data and local intelligence to identity community assets and needs and supporting the community and its elected members, with a focus on Asset Based Community Development, Community Safety, Anti-Social Behaviour reduction and maximising mental and physical Health and Wellbeing. What you will need The post holder will have a relevant degree/appropriate professional qualification or the equivalent level of practical experience, and relevant experience in community development/enabling, community safety, ASB and/or health/wellbeing in the public, private of voluntary sector. You'll be a great communicator, solution-focussed and enjoy problem solving. If you think you have what it takes to be successful in this role, even if you don't meet all of the essential requirements, please apply. We would appreciate the opportunity to consider your application. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: <ul> <li>Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) </li> <li>Local government pension scheme </li> <li>Flexible working arrangements </li> <li>Learning and development tailored to your role </li> <li>A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. </li> <li>Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. </li></ul>Find more information about what we offer in our benefits brochure (pdf). Most of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Nicole Rickard by calling 07766 998074. Closing date: 31 March 2025. Interview date: Week commencing, 7 April 2025. How to apply - PLEASE READ THIS SECTION CAREFULLY Step 1 - Read the advert and the Job Description and Person Specification Step 2 - Complete the Supporting Statement template (docx). PLEASE USE THIS TEMPLATE, NO OTHER FORMAT WILL BE ACCEPTED (for example, do not send your CV). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL). About Us East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. <a href="https://www.youtube.com/watch?v=TSWedQksWt0" target="_blank">https://www.youtube.com/watch?v=TSWedQksWt0</a>

Communities Officer

Job Description <ul> <li>East Suffolk Council - Lowestoft NR33 0EQ or Melton, Suffolk IP12 1RT </li> <li>£30,559 - £37,035 (Band 5 / 6) per annum</li> <li>37 hours per week </li> <li>Permanent </li></ul>East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Housing Tenant Services Team as a Housing Officer. Your role You will be required to effectively manage the letting of properties in a given area and to provide a proactive and efficient housing management service for residents. What you will need You will have three years experience of working in housing and have excellent knowledge of Housing Law, Housing Benefit regulations and welfare rights. You will have experience of dealing with the public in difficult situations and liaising with other partners and agencies. You must have a full UK drivers license with access to a vehicle. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: <ul> <li>Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) </li> <li>Local government pension scheme </li> <li>Flexible working arrangements </li> <li>Learning and development tailored to your role </li> <li>A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. </li> <li>Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. </li></ul>Find more information about what we offer in our benefits brochure (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Jody Pallett by calling 01502 523120. Closing date: 23 March 2025 Interview date: Week commencing, 7 April 2025. How to apply Step 1 - Read the advert and the Job Description and Person Specification (docx) Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL). About Us East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. <a href="https://www.youtube.com/watch?v=TSWedQksWt0" target="_blank">https://www.youtube.com/watch?v=TSWedQksWt0</a>

Housing Officer

Housing Officer AASC Ipswich Full time, 37.5 hours per week. Monday - Friday 0900-1700 hours. Salary: £26,250.00, plus Serco Benefits. You are required to have a valid UK driving licence for this role. A company car will be provided. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Main purpose: <ul> <li>Delivery of services required under the AASC contract to support Service Users in their Area. </li> <li>Responsibility for property standards in all accommodation within the initial accommodation (IA) completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets. </li> <li>Provide welfare support and signposting to the Service Users in their care. </li> <li>Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents.</li></ul>Main Accountabilities: <ul> <li>Ensure delivery of all core Service User support services as prescribed under the contract. </li> <li>Provide inductions for all new Service Users to the IA, ensuring Service User understanding of the services available, the property and standards of behaviour, emergency evacuation process and complaints procedure. </li> <li>Respond to requests for assistance and support received via the AIRE Services. </li> <li>Manage incidents raised by the AIRE Services. </li> <li>Deliver against the tasking schedule or as required by the Field operations manager. </li> <li>Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales. </li> <li>Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance. </li> <li>Undertake further inspections as required (i.e. pre-dispersal). </li> <li>Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP).</li> <li>Complete first fix and minor repairs where identified and tasked </li> <li>Maintain property standards to ensure compliance with contractual commitments and property legislation. </li> <li>Accountable for following all processes, procedures, and policies under the contract. </li> <li>Manage access to the IA for suppliers, visitors, maintenance etc. </li> <li>Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including welfare checks, dealing with urgent medical needs, managing anti-social behaviour, children's safeguarding needs, etc. </li> <li>Assisting with day-to-day IA operations including, daily registers, post, reception duties etc. </li> <li>Ensuring the building is always safe and compliant; monitoring CCTV, daily patrols, weekly fire alarm testing, emergency evacuations, and contacting emergency services when necessary. </li></ul>What you'll need to do the role: <ul> <li>Strong experience of working in a service environment, with demonstrable knowledge of communication skills.</li> <li>Knowledge/experience of working within a property related environment. </li> <li>Strong interpersonal skills. </li> <li>IT literate, knowledge of MS Word, Excel, etc. </li> <li>Ability to manage conflict. </li> <li>Strong organisational skills. </li></ul>Desirable: <ul> <li>Some maintenance knowledge desirable.</li> <li>Safeguarding knowledge/experience in a similar environment desirable. </li></ul><ul> <li>Experience in a security related role. </li></ul>Why Serco: Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer: <ul> <li>Salary: Competitive salaries with annual reviews.</li> <li>Pension: Up to 6% contributory pension scheme.</li> <li>Holidays: 25 days' annual leave plus bank holidays.</li> <li>Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.</li> <li>Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.</li> <li>Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.</li> <li>ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.</li> <li>Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.</li> <li>Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

3 Jobs in Leiston IP16, UK