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Company Description There's never been a better time to join United Living Connected; we are a tenacious, fast-paced business with a huge contract pipeline and ambitious growth plans. Part of the United Living Group, our turnover will double in the next 5 years to top £1 billion. We are a growing telecommunications company based in Warrington part of the United Living Group. Job Description Role Purpose: We have an excellent opportunity for an enthusiastic and motivated Learning &amp; Development Advisor to join our Learning &amp; Development team. As the Learning &amp; Development Advisor you will interface with defined groups to identify, develop, deliver and evaluate blended learning and development solutions that support the business objectives of these groups, as well as contribute to the HR and L&amp;D strategic plans and projects <ul><li>Coordinate training for the Central Services and wider business where needed PDR support and any ad-hoc training requirements. </li><li>Liaise with stakeholders across the Group to ensure systems support business and people development activities, including SHEQ compliance requirements.</li><li>Become a super user of existing learning and development systems including the database, LMS and PDR.</li><li>Coordinate the PDR process, including implementing any amendments to the existing system and process, including the provision and maintenance of user guides.</li><li>Ensure accuracy of reports, including regular liaison with HR to check input data.</li><li>Produce reports as per the agreed Pillar schedule, including for the Central Services/ EXCO Review.</li><li>Support Group L&amp;D Manager to Coordinate the production of training matrices for both compliance and staff development purposes.</li><li>Provide effective support to the Learning and Development function to achieve and maintain compliance in all areas of training.</li></ul><ul><li>Advise on ongoing capabilities of, and enhancements to, the systems to support Learning and Development initiatives including Talent Management, Careers Pathways, training matrices and PDRs.</li><li>Process invoices, liaising with suppliers and accounts as required.</li><li>Deliver other ad-hoc administration support as required by the Group L&amp;D Manager.</li><li>Support the link between training and G-Tec for compliance/ development training</li><li>Support on roll out of Leaderships and Management training / Talent training and other adhoc training required via Pillar MDs.</li><li>Support Early Careers manager with adhoc admin and task with in system and grant applications with CITB</li></ul>Qualifications <ul><li>Excellent interpersonal and internal customer facing skills.</li><li>Experience of learning and development systems, including e learning.</li><li>Experience of working in a learning and development function,</li><li>Ability to be flexible and prioritise workload effectively.</li><li>The ability to work accurately, with attention to detail.</li><li>A high level of discretion and confidentiality.</li><li>IT literate Excel/ Word / PowerPoint</li></ul>Additional Information <ul><li>Experience of working with a learning experience platform.</li><li>Administering a staff appraisal/PDR system.</li><li>Knowledge of iTrent as an administrator and user.</li></ul><ul><li>Construction/Energy/Telecoms industry experience.</li></ul>

Learning and Development Advisor

Here at Cheshire West and Chester Council, we are committed to providing excellent Adult Social Care services to residents. We are one team, putting what matters to people first and are investing in a number of roles, across our service areas to grow our dynamic, solution focused team. So, wherever you are in your life, there is something to suit you in Adult Social Care, whether that be meaningful work, feeling valued in your role, career progression, pay progression or a great work life balance, this is where you will find it. If you want to be a part of our welcoming, values driven service and are passionate about being part of a team that can make a real difference for local people, please take a look at the roles we have available. An exciting opportunity has arisen during our Adult Social Care team's transformation journey to create a new statutory care and accommodation team, to ensure that we can enable the residents of Cheshire West and Chester to live great lives within thriving communities. The council is looking to recruit full-time temporary for 12 months Health and Housing Officer into our Statutory Care and Accommodation Team. This innovative team will work with the local care and housing providers, alongside the council's housing, strategic commissioners and adult social care teams who support people with learning disabilities, autism, neurodivergence and mental ill health to oversee and manage delivery of innovative housing solutions to help people find them a home for life, that can maximise their independence and enable them to live great lives. This new team will be responsible for the delivery of accommodation solutions for people with statutory care and accommodation needs. They will support social care, commissioning, and health colleagues to develop innovative housing solutions to better meet the accommodation needs of people with statutory care needs, or those at risk of admission or unable to be discharged from a healthcare setting due to a housing need. The team will project manage delivery plans for 'properties' once care providers have been commissioned overseeing &amp; supporting providers to ensure that property developments are feasible and monitoring progress against plan; helping to navigate through councils' requirements - acting as point of contact for any questions from providers and supporting projects through housing benefits; planning; environmental assessments etc. liaising between council teams and navigating internal and external management structures to ensure that projects are delivered smoothly. Proactively work with colleagues from across council directorates and traditional organisational boundaries to understand all potential routes to identification and matching with appropriate accommodation solutions. The council is currently looking to recruit a Health and Housing Officer on a temporary 12-month contract. This post will be hosted by Cheshire West and Chester's complex housing options team, which is an NHS Cheshire and Merseyside Integrated Care Board funded role. The funding for this role was secured by Liverpool City Region Combined Authority as a pilot opportunity to ensure that assessments are completed under the Homelessness Reduction Act. This new development role provides a unique opportunity to innovate and create genuinely integrated ways of working across health, housing and social care to help people with statutory care and accommodation needs to find a 'home for life'. The purpose of these roles is to better understand the current capacity of specialist supported housing across Cheshire West and Chester. To support forecasting and identify systematic issues and common barriers that hamper statutory care and accommodation provision and feed this back, making recommendations to the Adult Social Care Operational/Strategic Commissioning, Quality and Market management teams regarding Policy, practice and procedural changes. Produce and maintain records to capture housing with statutory care needs analysis; support development of robust toolkits and processes to manage the Accommodation with Care Needs to ensure accurate capacity/demand and forecasting. Ensure that practice informs commissioning intentions to address gaps in services. Our values are important to all of us, we live and breathe them, and they shape how we work together to create positive environments where both colleagues and people who use our services can be inspired to reach their potential. If you share our values and commitment, then you're our kind of person. You will have the opportunity to; <ul> <li>Work in a forward-thinking Council and within teams that have clear, shared values</li> <li>Work with local people to understand their care and support needs and help to identify options available to them.</li> <li>Be pivotal to ensuring people are connected to the support services and community assets they need to live great lives.</li> <li>Receive great support from our proactive and knowledgeable management team.</li> <li>Develop and progress in your career through training and development opportunities in a variety of pathways, including the opportunity to train as a Social Worker through our fully funded apprenticeship programme.</li> </ul>You will have: <ul> <li>5 GCSE's (or equivalent) Grade C or above (Essential) </li> <li>Knowledge of information management and governance protocols including General Data Protection Principles (GDPR)</li> <li>Experience working with vulnerable people (Essential)</li> <li>Experience of managing a caseload and working with complex clients.</li> <li>Have experience of identifying risk levels, vulnerability and needs.</li> <li>Knowledge and understanding of the current Homelessness Legislation (Essential)</li> <li>Ability to develop a good working relationship with colleagues and partners to deliver a co-ordinated response.</li> <li>Knowledge of Trauma Informed and Strengths Based practices and a person-centred approach. (Desirable)</li> <li>Have the ability to manage time and prioritise work to meet deadlines and organise your own workload.</li> </ul>This is a hybrid role where you will be based at our offices across the borough as well as the opportunity to work at other locations, complete visits and work from home. Come and join us, working in an authority that has an excellent reputation, great working culture and is an inclusive and dynamic place to work. We consider our workforce to be of high value, placing wellbeing at the forefront. The benefits of working for the Council go well beyond making a difference to people's lives, as well as working within a supportive environment with people who share your values you will have access to a huge range of benefits including discounts on: <ul> <li>High street and supermarket shopping</li> <li>Gym membership</li> <li>Holidays</li> <li>Days out</li> <li>Cinemas</li> <li>Childcare vouchers</li> <li>Cash back scheme on any medical treatment that you may require via Medicash</li> <li>Car lease scheme (Brand new fully maintained and insured car for 3 years in return for a fixed monthly payment via salary sacrifice)</li> <li>Cycle Scheme (Save up to £320 on the cost of a brand-new bike and equipment)</li> </ul>We also offer: <ul> <li>Competitive salary</li> <li>A generous holiday allowance starting at 26 days pro rata (plus bank holidays) increasing with length of service to 31 days and the ability to purchase additional leave.</li> <li>An excellent career average pension scheme with employer contributions of 22.3%. (Employer contributions elsewhere are typically 3%)</li> <li>The opportunity to develop your skills and career</li> <li>Rewards and Recognition for going above and beyond such as additional annual leave and shopping vouchers</li> <li>Supportive team and culture</li> <li>Opportunity to purchase up to 10 days additional annual leave</li> <li>An Employee Assistance Programme, which offers free 24/7 confidential assistance, practical information, and emotional support.</li> </ul>For further information please contact <a href="mailto:ascrecruitment@cheshirewest.gov.uk" target="_blank">ascrecruitment@cheshirewest.gov.uk</a>

Health and Housing Officer

Job Role Housing Officer Are you passionate about helping people? Join our team as an Housing Officer and support our participants with their housing needs. You'll oversee a caseload of adult males in either a custodial or community environment. You'll work alongside probation practitioners and perform initial assessments to determine their specific needs and create customised accommodation plans through a series of agreed interventions. This process includes keeping participants informed about decisions that affect them and ensuring they understand their rights. Our successful candidate will ideally has knowledge of homelessness or experience in the criminal justice sector. However, we recognise that not everyone will meet all criteria. If you are engaging, compassionate, resilient, and comfortable working with a diverse range of people from various backgrounds then this is the job for you. We provide on-site training and support to help you develop your knowledge and skills throughout your position. This is a rewarding opportunity by making a change to someone's life, you can create a significant impact on their future. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,500 - £29,000 per annum pro rata (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual salary review • Refer a friend scheme • Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There's an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200. Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. What it means to be employee-owned. What our people say. Location: Managing cases from Merseyside Prisons Hours: Part Time 18.5 hours per week Contract: Permanent Closing Date: 26 November 2024 Key Responsibilities <ul> <li>Manage a caseload of participants, producing personalised accommodation plans</li> <li>Carry out initial assessments, considering risk, situation and need</li> <li>Record progress and outcomes timely and accurately using case management system</li> <li>Maintain contact with participants, identifying any emerging risks and concerns For full job description, follow the link: Housing Officer</li></ul>Skills and Experience <ul> <li>Experience or knowledge of Accommodation (incl. legislation) - desirable</li> <li>Highly effective interpersonal and communication skills both verbally and in writing</li> <li>Ability to establish and maintain effective working relationships</li> <li>Experience or knowledge of the work of the Criminal Justice System</li> <li>Good organisation skills and ability to meet deadlines</li></ul>Additional Information Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face. We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of "Ex-Offenders" can be found on our website under" About us" Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Housing Officer - Part Time - (Merseyside)

Job Role Housing Officer Are you passionate about helping people? Join our team as an Housing Officer and support our participants with their housing needs. You'll oversee a caseload of adult males in either a custodial or community environment. You'll work alongside probation practitioners as well as perform initial assessments to determine their specific needs and create customised accommodation plans through a series of agreed interventions. This process includes keeping participants informed about decisions that affect them and ensuring they understand their rights. Our successful candidate will ideally has knowledge of homelessness or experience in the criminal justice sector. However, we recognise that not everyone will meet all criteria. If you are engaging, compassionate, resilient, and comfortable working with a diverse range of people from various backgrounds then this is the job for you. We provide on-site training and support to help you develop your knowledge and skills throughout your position. This is a rewarding opportunity by making a change to someone's life, you can create a significant impact on their future. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25,500 - £29,000 per annum (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual salary review • Refer a friend scheme • Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There's an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200. Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. What it means to be employee-owned. What our people say. Location: Merseyside Prisons You will be required to work from home for one to two days each week. Hours: Full time, 37 hours per week. Contract: Permanent Closing Date: 27 November 2024 Key Responsibilities <ul> <li>Manage a caseload of participants, producing personalised accommodation plans</li> <li>Carry out initial assessments, considering risk, situation and need</li> <li>Record progress and outcomes timely and accurately using case management system</li> <li>Maintain contact with participants, identifying any emerging risks and concerns For full job description, follow the link: Housing Officer</li></ul>Skills and Experience <ul> <li>Experience or knowledge of Accommodation (incl. legislation) - desirable</li> <li>Highly effective interpersonal and communication skills both verbally and in writing</li> <li>Ability to establish and maintain effective working relationships</li> <li>Experience or knowledge of the work of the Criminal Justice System</li> <li>Good organisation skills and ability to meet deadlines</li></ul>Additional Information Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face. We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of "Ex-Offenders" can be found on our website under" About us" Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Housing Officer - (Merseyside)

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Are you experienced, skilled, and passionate about making a meaningful difference? We're seeking a dedicated Recovery Coordinator to engage and assess our service users, ensuring they receive timely, personalised interventions that cater to their unique needs. With this role you'll be working as part of a busy community alcohol team. CGL Knowsley is an innovative and forward-thinking project with a proven track record of effectively engaging people with complex lives. Our ethos is centred around the principles of harm reduction, providing non-judgmental, fact-based information and advice surrounding drug and alcohol use and the associated risks. Hours: Full-time (37.5 hours per week) Salary: £27,449.53 - £31,529.41 dependent on experience (based on full time hours, pro rata if part time) Responsibilities About the Role: <ul><li>Hold a caseload and deliver specific interventions designed to reduce the harm caused by use of alcohol to clients that have disengaged in service and at risk of being discharged from treatment. </li><li>Follow CGL prescription policies, procedures and governance when facilitating service users access to appropriate alcohol detox were appropriate.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>What we are looking for: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substances and mainly opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing yearly for the first 5 years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Generous refer a friend scheme.</li></ul>If this resonates with you and you're eager to embark on a fulfilling journey with Change Grow Live, we'd be delighted to connect with you. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Bryony McCulloch | <a href="mailto:bryony.mcculloch@cgl.org.uk" target="_blank">bryony.mcculloch@cgl.org.uk</a> | 0151 482 6291 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Salary: £26,250 Contract:Permanent Location: Liverpool Hours: Full Time 37.5 hours You are required to have a valid UK driving licence for this role. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. This is a static role within the Liverpool area ensuring that the property within the allocated location is safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to take on a range of responsibilities such as: Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide. Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP). Report all property faults identified, correctly categorising them for appropriate response. Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided. Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments. Respond to customer complaints What you'll need to do the role Due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer Pension upto - 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing officer

Location: Chester inc Ellesmere Port Salary: £26,250.00 Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the North West of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the North West region Inc Chester &amp; Ellesmere Port. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in the Chester &amp; Elesmere Port areas so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension Upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

About The Role The Support Worker will provide a structured, personalised resettlement service to every service user at Mildmay House. To seek to support service users who have experienced homelessness to move into their own homes in a planned and supported way. To offer advice, training, information and one-to-one/group support to help service users through this process. The support offered very much depends on the individual, but can include advice on housing rights, accompanying individuals to meetings, and practical support to move in, such as obtaining furniture and setting up payment plans for household bills. Ensure that service users who are ready to move on are given the security and support to maximise their independence, dignity and choice, in accordance with the aims and objectives of the project. Please note this is a full time role working on a rota basis - generally a week of day shifts, a week of night shifts and working every other weekend. What you will be doing: <ul> <li>Providing service users with information on housing options, assist them to make applications for accommodation, advocate on their behalf with housing providers and accompany them to interviews and viewings if appropriate</li> <li>Acting as a key-worker to a caseload of residents, enabling them to take ownership of their journey with Salvation Army Homes</li> <li>Ensuring that clients receive the necessary practical help to move in, either directly or through liaison with other support services. This would include, personal and housing benefit claims, assistance with community care grants, domestic fuel connections etc</li> <li>Carrying out a strengths-based assessment with applicants, facilitating the co-production of a person-centred plan, that enables individuals to achieve their goals and aspirations and the opportunity to identify and develop their talents</li> <li>Developing and maintaining effective working relationships with specialists and agencies who might offer resources, funding, or individual services relevant to service user needs, e.g. Registered Social Landlords, Local Authority, Community Psychiatric Services, Benefit Agency and other government agencies, referral agencies, charitable trusts, other voluntary agencies. </li></ul>About the Service: Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs &amp; alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives. This role is known internally as Support Worker About You A Support Worker will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to: <ul> <li>Have experience of or knowledge related to working with homeless people</li> <li>Have experience of working with clients to overcome the barriers to effective resettlement</li> <li>Proven ability to network with outside agencies and develop partnerships that support effective resettlement.</li> <li>Proven capacity to deal successfully with difficult and complex situations</li> <li>Capacity to understand individual action plans, personal development programmes and need and risk assessment</li> <li>Be a confident and capable communicator, not fazed by difficult situations</li> <li>Be able to build trusting, professional relationships and have a high level of resilience.</li> <li>Take an asset-based approach to empowering people to develop their skills, strengths and talents.</li></ul>Benefits of working as a Support Worker: <ul> <li>26 days annual leave rising to 31 days</li> <li>£100 when you start work, plus £250 at 6 months' service and another £250 at 12 months' service</li> <li>An extra day off on your birthday</li> <li>A High Street discount scheme (great savings both on and off-line)</li> <li>Pension with life assurance</li> <li>Discounted private medical insurance</li> <li>Loans available for financial emergencies</li> <li>Occupational Sick Pay</li> <li>A full Induction package and training relevant to the role</li> <li>Long service awards from 2.5 years</li> <li>Support to learn and develop your career</li></ul>About Us A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That's where you come in. As an equal opportunities' employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Homelessness Support Worker

Lived Experience Co-ordinator Housing Support Grant (HSG) evaluation About us Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and inspire change. The Big Life group works to develop partnerships with communities, decision-makers, and services to widen opportunities, grow local assets and build resilience. Our services work with people on all areas of their life and help them with the things that matter most to them, working with them to remove all the obstacles to changing their life for the better. We help people see the skills and support they already have so they can build on it. This is known as working in the Big Life Way. What you'll be doing As a Housing Support Grant evaluation co-ordinator within our Liverpool Big Life service, you will focus on working with the Liverpool team to provide a first-class service to individuals that are accessing Housing Support Grant (HSG) services (The prehab service, the aftercare and move on service, the community support service and the lived experience workforce development service). You will recruit Experts by Experience e to work within a support team providing the opportunities for service users from the HSG projects to tell their stories and to research the effectiveness of these services. You will work within Liverpool Support Hub to give vulnerable adults a safe environment to get support and engage with activities. What we need from you <ul><li>Experience of working with individuals (1-2-1) in different settings to help them achieve their goals.</li><li>Experience of working with a range of agencies and organisations to develop effective working relationships.</li><li>Experience in one or more of the following fields: homelessness, addiction, mental health, physical health, employment, social inclusion.</li><li>Ability to manage a varied and complex workload effectively.</li><li>Ability to deal with and de-escalate difficult situations in a calm manner.</li><li>Personal resilience and flexible attitude in the face of difficulties.</li><li>You need an enhanced level DBS check for this role.</li></ul>What we will offer you in return <ul><li>A full-time contract (until 31 March 2025) with an annual salary of NJC Scale 14 - £27,344 (we would consider a job share of 16 hours) </li><li>25 days holiday, and 30 once you've been here five years</li><li>A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work, with a mixture of outdoor, mobile and lone work.</li><li>Ongoing personal and professional development through regular supervision</li><li>A supportive, flexible approach to managing staff health and wellbeing, including a wide range of perks, schemes and support.</li></ul>What next? If you're ready to make a difference and improve the lives of people facing a range of barriers and social issues including homelessness, then click apply and complete the short application process. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We are dedicated to creating a diverse, inclusive and authentic workplace and would especially like to hear from applicants from Black, Asian and other racially marginalised communities. If you're excited about this role but your past experiences don't fit perfectly with every element of the job description, please don't let that put you off. You might be just the person we're looking for! The closing date for applications is: 6 June 2024 Applications received after this time will not be considered and CVs will not be accepted. Interviews dates TBC. If you need more support or for information in a different format, please contact <a href="mailto:sarah.evans@thebiglifegroup.com" target="_blank">sarah.evans@thebiglifegroup.com</a>

9 Jobs in Liverpool, UK