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Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Are you experienced, skilled, and passionate about making a meaningful difference? We have an exciting opportunity for a Recovery Coordinator to join our Wirral service who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: Wirral Full Time Hours: 37.5 hours per week Full Time Salary: £27,449.53 - £31,529.41 pro rata for part time hours (dependent on experience) Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Facilitating group sessions </li><li>Reducing drug and alcohol related harm to service users and the wider community</li><li>Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li><li>Refer a friend scheme and receive £250 in vouchers if candidate is successful.</li></ul>Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: serena harbison | <a href="mailto:serena.harbison@cgl.org.uk" target="_blank">serena.harbison@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

The Vacancy This is an exciting opportunity to join our Neighbourhoods Team and we are looking for two experienced Neighbourhood Officers on a permanent basis. The Neighbourhood Officer is key to ensuring the sustainability of our estates. You will be responsible for delivering a wide range of housing management services in all aspects of the tenant and landlord relationship. This is a proactive role managing a portfolio of properties maintaining a high-quality service for tenants. You will be responsible in helping to maximise our income, ensure demand for our properties in challenging neighbourhoods and address any estate and tenancy management breaches. This is an important role in which you will: <ul> <li> Be responsible for delivering a wide range of housing management services in all aspects of the tenant and landlord relationship.</li> <li>Be a key contact in the delivery of tenancy management on your patch, including outlying areas. </li> <li>Act as an ambassador for Torus, building positive relationships and working collaboratively with other teams, external agencies and residents ensuring that Torus Neighbourhoods are clean, safe, and well managed. </li> <li>Deliver a programme of estate inspections, identifying improvements, and investigating breaches of tenancy.</li> <li>Meet all key performance targets and deliver a service against Torus's corporate objectives.</li></ul>To be successful in this role you will: <ul> <li>Have CIH Level 3 or the willingness to work towards. </li> <li>Experience of managing housing stock or delivering a service to clients.</li> <li>Knowledge of housing legislation and ability to research knowledge.</li> <li>Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs.</li> <li>Experience of managing nuisance and ASB cases. A proactive, professional, commercial and resilient approach, able to work well at pace and produce innovative solutions.</li></ul>PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; <ul> <li>Right to work verification </li> <li>Qualification certificate check</li> <li>2x Completed references </li> <li>OH Health Questionnaire - Fit For Work</li> <li>DBS check (if required for role)</li> <li>Completion of all new starter documentation including signed T&amp;C's</li></ul>Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks. The Company We employ more than 1,500 people in a wide variety of jobs across Liverpool City Region and in the wider North West. We don't just build homes. Our mission is to create stronger communities so people can thrive. If you're passionate about people and want to make a difference, there are many opportunities to join us. Torus is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The Torus "A place where everyone belongs" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with Torus' Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in. Working for Torus Torus is the North West's largest affordable housing provider and one of its biggest and fastest-growing developers and commercial contractors. We're all about creating sustainable, stable and thriving communities - and making positive changes happen. So if you think you can make a difference and give something back to our communities, Torus is a place for you. Why Torus? We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in and in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike. Every single one of our colleagues has unique qualities that we truly value. We embrace diversity and inclusion and invest in our people. We share a culture where our people focus on solutions, work together to achieve great results and take pride in what we do for each other and for our customers and the communities we live and work in. We believe our people deserve the opportunity to explore their potential. That's why we encourage and support everyone at Torus to be the best they can be. We are Torus. We are building the future. Torus Values We Own it - Our people focus on solutions. We take individual and collective responsibility for our actions. We Care - Our people are supportive. We take pride in what we do for each other and for our customers. We Deliver - Our people are committed. We work together as one team to achieve great results. We are Torus! Working at Torus Our Benefits Generous Annual Leave up to 30 days Annual Leave, Plus Bank Holidays Enhanced Maternity / Paternity &amp; Adoption Pay Aviva Pension Life Assurance Health &amp; Wellbeing Support Happy to Talk Flexible / Agile Working Internal Reward and Recognition Financial Wellbeing Car Lease Scheme Cycle to Work Scheme Professional Study / Development Opportunities Social Events Contact Us For any further information in relation to this vacancy or any other vacancies advertised with the Torus Group please contact us using the following email address - <a href="mailto:working@torus.co.uk" target="_blank">working@torus.co.uk</a>.

Neighbourhood Officer

Contract - Permanent Location - Chester inc Elsmere Port Full time - 37.5 hours per week Salary - £26,250.00 plus Company Car &amp; Fuel Card Main Purpose: At Serco, we have an exciting opportunity for a Housing Officer, based in Chester &amp; Elsmere Port. A Housing Officer is responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. Ensuring the provision of all necessary Service User Dispersal, Relocation, ongoing Support Services and Discontinuation is delivered in accordance with the AASC NW Contract within their allocated portfolio and that all Service Users maintain compliance with the conditions of their support provision. Achievement of all agreed performance targets relating to the provision of all property, Service User and reporting activities involved in the above. Main Accountabilities: Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>To report all Property Faults identified, correctly categorising them for appropriate response.</li> <li>To complete all minor Property repairs within the scope enabled by training, experience and the tool-kit and spares provided.</li> <li>The administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>The provision of access to the property for any authorised 3rd party visits. </li> <li>To verify that all repair works completed since the previous inspection are to the agreed standard.</li> <li>Maintain the Property Manual retained at the Property.</li></ul>Core Service User Support Service - Service Users Ensuring the provision of all necessary Service User support services in accordance with the AASC Contract and that all Service Users maintain compliance with the conditions of their support provision. To respond appropriately to any Service User requirement including the following: <ul> <li>Response to Customer Complaints</li> <li>Managing Inventory for properties (this requires lifting inventory from a vehicle onto a trolly and into a property) you may also be required to set up the inventory in the property. </li> <li>Issue of Warning Letters</li> <li>Response to requests for relocation</li> <li>Key cutting, issue and control of access</li> <li>Requests for interpreter services</li> <li>Management of incidents reported</li> <li>Dealing with urgent medical needs</li> <li>Management of suicide risks</li> <li>Management of domestic violence situations</li> <li>Dealing with violence and anti-social behaviour</li> <li>Dealing with Service User death</li> <li>Management of child safeguarding needs</li> <li>Responsible for reporting breaches of terms of conditions including signs of wealth, absconding, anti-social behaviour etc. using the appropriate Investigations Referral Form.</li> <li>The pick-up and transport Service Users from the notified location to their allocated property using the company vehicle provided as and when necessary.</li> <li>Ensure the prompt delivery of S4 voucher payments in line with the defined process. The Service User's signature must be collected to confirm receipt and the voucher form submitted to the Finance Department.</li> <li>It is necessary to operate an Emergency On-Call system outside of normal working hours amongst Housing Officers. All Housing Officers to participate on a rota basis.</li></ul>Service User Dispersal, Relocation and Discontinuation Service Ensuring the Dispersal, Relocation or Discontinuation of Service Users into or from Dispersed Accommodation within the Serco AASC NW Property Portfolio is in accordance with the AASC Contract. <ul> <li>Manage dispersal, relocation or discontinuation requests using the AORA Task List system daily to ensure that dispersal, relocation or discontinuation process is initiated as early as possible.</li> <li>Disperse, relocate or discontinue Service Users in accordance with Housing Officer Local Operating Procedures (LOP).</li></ul>What you will need for the role: Qualifications: Minimum GCSE education Desirable: Housing related qualification Previous experience: Essential: <ul> <li>Knowledge/experience of dealing with people on a face to face basis.</li> <li>Demonstrate a solid working history subject to satisfactory reference checks.</li> <li>Subject to passing DBS and other security related checks</li> <li>Ability to prioritise varying workloads</li> <li>Excellent organisation skills</li> <li>Computer literate (Excel, Word etc)</li> <li>Ability to handle conflict </li> <li>Understanding &amp; patient individual.</li></ul>Desirable: <ul> <li>Experience of dealing with landlords and tenants</li> <li>Experience of property related documentation e.g. tenancy agreements</li> <li>Knowledge/experience of working within a property related environment.</li> <li>Experience of training staff</li> <li>Experience of handling difficult/conflicting situations</li> <li>Ability to suggest and implement changes</li></ul>Policies &amp; Procedures: All employees are expected to comply with all company policies and procedures, including: <ul> <li>Health &amp; Safety</li> <li>Confidentiality &amp; Data Protection</li> <li>Equal Opportunity</li> <li>Conflict of Interest</li> <li>Customer Care</li> <li>Child Protection</li> <li>Lone Working</li> <li>E-Learning (Licence to operate)</li></ul>Housing Officers should ensure that they comply with the Standards in Schedule 2 of the COMPASS Contract - a copy of these standards will be provided. Copies of all company policies, procedures and processes are available from Field Operations Manager and are retained by the Compliance Manager for reference. What we offer <ul> <li>Up to 6% contributory pension scheme. </li> <li>25 days annual leave plus bank holidays. </li> <li>A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. </li> <li>Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. </li> <li>A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. </li> <li>Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. </li> <li>Interesting and enjoyable work. </li> <li>Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. </li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

There has never been a more exciting time to join Wirral Council. We've got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you. Community Safety Officer Posts available: 1 x Permanent 1 x Fixed Term Contract until 31 st March 2026 We are looking for Community Safety Officers to join Wirral Council's busy 24-hour/365-day Emergency Control Centre (ECC) as part of the Council's commitment to community and public safety. The ECC operates a state-of-the-art enterprise grade 24/7-365 day CCTV control room, integrated into Merseyside Police and linked via Airwave radio. The officers will proactively monitor the Council's expanding network of public realm and premises CCTV cameras, respond to Emergency Help Point activations, respond to fire and intruder alarm activations in Council buildings, monitor lone workers, provide call handling for the Council's emergency duty social care teams outside of office hours and act as single point of out-of-hours contact for the Council for public safety matters and activation of the Council's Emergency Plans. Officers will also deploy to public safety incidents; proactively and reactively attend anti-social behaviour and crime locations, including deployment of a CCTV van; audit Public Rescue Equipment and water safety signage and provide a security presence at Council meetings. Officers have an engagement role supporting local communities as a visible presence providing reassurance, advice and guidance. Officers will work closely with internal colleagues and external partners including Merseyside Police, Merseyside Fire &amp; Rescue Service and HM Coastguard. Officers are required to be both Security Industry Authority (SIA) Licenced for Public Space Surveillance (CCTV operation) and Security Guarding/Door Supervisor. Training will be provided if applicants do not have this and is an essential part of the role. A current driving licence is essential. The posts are subject to a Disclosure and Barring Service (DBS) at Enhanced level and Non-Police Personnel Level 2 (NPPV2F) clearance. For an informal discussion about the role or any queries, please contact Billy Heggie (Team Leader - Emergency Control Centre, Community Safety) via email at <a href="mailto:williamheggie@wirral.gov.uk" target="_blank">williamheggie@wirral.gov.uk</a> . Shortlisting will take place on Monday 21 October and interviews will take place on Thursday 24 &amp; Friday 25 October 2024. Please indicate on your application which post(s) you are applying for. This post requires a DBS check. The Safer Recruitment &amp; Employment Policy and the Disclosures for Recruitment Procedure can be found at : <a href="https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment" target="_blank">https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruit…</a> If you're already a Wirral Council employee, and as part of our Talent Strategy, we're committed to strengthening opportunities for our people to learn, grow, progress and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a> If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest's employment and skills team on <a href="mailto:info@involvenorthwest.org.uk" target="_blank">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349. Working at Wirral You'll also want to know what it's like to work here so, as a start: Our values are more than just pieces of paper on our walls! We've all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave. We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We're serious about recognising and rewarding people for the great things they do. You'll benefit from our track record of developing, growing and investing in our people. We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays. We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities. Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us. How to apply Please apply online by clicking the link below

Community Safety Officer

We are Centrica! We're so much more than an energy company. We're a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we're powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you're developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes. Your work here isn't just a job - it's a mission. We all play a vital role in energising a greener, fairer future. Step into the winter season with a secure job opportunity offering stability and growth. Enjoy job security and a fantastic benefits package with our direct labour Tenant Liaison Officer position. We are looking for people who are caring and empathetic, and someone who understands the support needs of a diverse cross section of customers. Are you looking to heat up your career this winter? Join our team of experts at PH Jones in Liverpool and Warrington. What we offer <ul><li>£25,046.00 per annum</li><li>Full-Time, Permanent Contract</li><li>Fully Costed Van &amp; Fuel Card - EV options available with free install at your home</li><li>Full Uniform &amp; PPE Provided - Phone, laptop</li><li>Hybrid role working from home and within the local geographic contract area</li><li>Employee Energy allowance and discount on HIVE products</li></ul>Additionally you will benefit from <ul><li>Holiday 25 days + bank holidays</li><li>Full sick pay following successful probationary period</li><li>Company funded healthcare</li><li>Group Income Protection, Life Assurance &amp; Accident Insurance</li><li>Company Funded Healthcare plan</li><li>Access to MyHealth with 24/7 MyCare phone line</li><li>Online GP24 virtual service</li><li>Eye Test Voucher</li><li>Annual pay review</li><li>Legal Help</li><li>Financial Education</li><li>Centrica Benefits via the Offer Store - Offers with high street partners and discounts</li></ul>Main Responsibilities <ul><li>Managing tenant complaints</li><li>Visiting customers in their own home</li><li>To assist in managing our installs and service programme on our social housing portfolio</li><li>Assisting our operational management and planners in gaining access properties and making contact with tenants</li><li>Manage client relationships to engage on access procedures, installation programmes and community engagement</li><li>Take first line responsibility for the safe, efficient, and effective work delivery and customer satisfaction</li><li>Uphold PH Jones and British Gas company standards at all times</li></ul>Experience <ul><li>Social Housing Experience desired</li><li>Great organisational skills are required - Knowledge of Microsoft Office</li><li>You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure</li><li>Strong customer service skills and confident in your dealings with both the internal stakeholders and external customers</li><li>Have a working knowledge and understanding of contract parameters and their implications</li></ul>What we need from you <ul><li>Valid in date driving license with no more than 6 points</li><li>Right to work in the UK</li><li>Exhibit knowledge of all procedures and safety measures to PH Jones and British Gas standards whilst offering excellent customer service</li></ul>PH Jones was formed in 1963 and has continued to grow through the provision of excellent customer service, high quality delivery and an unrivalled focus on customer care. PH Jones was acquired by British Gas in 2011 and is a key member of the Centrica Plc, a FTSE 100 company. At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it! PLEASE APPLY ONLINE by hitting the 'Apply' button. Applications will ONLY be accepted via the 'Apply' button. This role is being handled by the Centrica recruitment team and NO agency contact is required.

Tenant Liaison Officer

Job Introduction Job Title: Housing Assistant Salary: £21,840.00 - £25,085.00 Contract: Permanent Location: Homebased North West Weekly Hours: 35 So.... What is this role exactly? Are you driven to achieve results and great outcomes; do you work at pace on your own or within a team? Are you looking to be part of an amazing organisation like Your Housing Group and join #TEAMYHG to provide a brilliant customer experience? If this is you, and you have knowledge or experience within Social Housing Choice Based Lettings Portals and general administrational duties, we would love to hear from you! This is an exciting opportunity for a Permanent Housing Assistant to join our Region 5 Housing Management Team, which covers the Greater Manchester Area. The successful post holder will be performance driven, with the ability to manage your own workload and meet targets. Travel is required to our Head Office, Youggle House for meetings and training, and to occasionally cover our team office in Partington. What will my working week look like? Reporting to the Assistant Regional Manager, you will provide advise and guidance to housing applications on Choice based lettings scheme Manchester Move, with responsibility for processing invoices and raising purchase orders. You will also work with the housing management team to ensure gas safety checks are booked in with our customers. You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a month and our Partington office twice a month. What will I be responsible for doing? You will be foremost responsible for providing the Regional Housing Management Team with an efficient and effective administration service. This relates to providing access for gas Safety Checks and the management of Choice Based Lettings Portal Manchester Move. You will be able to Manage your own time against a list of tasks with varying deadlines and priorities whilst maintaining accurate records. You will also be passionate for handling customer and stakeholder enquiries through to resolution. And what would make me stand out from the crowd? To be a successful as Housing Assistant here at YHG, you will have experience in; <ul> <li>Processing housing applications for choice-based lettings schemes administered by the Group, ensuring applications, queries and reviews are timely processed.</li> <li>Support the Group's Regional Housing Management Team and Compliance Team, through all available contacts proactively contacting customers requiring access for gas safety checks, minimising the requirement for Tenancy Management Officers to complete gas access home visits.</li> <li>Process purchase orders, invoices and sundry payments in line with the Group Operational Standing Orders (OSO's) and required timescales.</li> <li>Complete landlord reference checks for existing and former customers.</li> <li>Administer and maintain the Group's management move and tenancy transfer list.</li> <li>Administer and complete low level tenancy changes e.g. name changes.</li> <li>Complete ad-hoc administration tasks on behalf of the Regional Housing team.</li> <li>Identify and report any issues/breaches, in relation to Health and Safety.</li> <li>Adhere to safeguarding policy and procedure; where appropriate refer customers at risk to relevant and appropriate Agencies/Local Authority.</li> <li>Support the wider Regional Team to meet team objectives and Key Performance Indicators.</li> <li>Undertake additional duties appropriate to the role and/or grade</li></ul>Ideally you will have; <ul> <li>Strong organisational skills with the ability to effectively prioritise a busy and reactive workload.</li> <li>Positive attitude with a flexible and adaptable approach.</li></ul>This role is really suited to someone who likes to work at pace, is organised and performance driven, always wanting to provide a great customer experience. This role also offers genuine progression opportunities where many post-holders in this role have gone onto other areas of the business such as Allocations and Lettings Offers and Tenancy Management Officers. If you feel this could be the right role for you, we would love to hear from you! For more detail on the role, please review the role profile available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. That all sounds great, what's in it for me? In return we offer £21,840.00 - £25,085.00 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you're trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work Closing Date: 14th October 2024 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1 Your Housing Group

Housing Assistant

Job Introduction Job Title: Tenancy Management Officer Salary: £25,085 - £30,395 Contract: Permanent Location: Regional Weekly Hours: 35 So.... What is this role exactly? We have an exciting opportunity for a Tenancy Management Officer to cover areas in and around across the Greater Manchester area. What will my working week look like? Living locally in or around Greater Manchester, you will travel around your 'patch' with the freedom to manage your diary around your customer visits and stakeholder meetings. You will also be required to visit our Head Office in Birchwood, Warrington (WA3 7QH), for meetings and training as and when required. What will I be responsible for doing? First and foremost, you will be working independently, taking the lead on the delivery of a first class, end-to-end customer focused tenancy management service. One of the great things about this role is you will have the flexibility to manage your own diary, choose a suitable working location that works for you and your customer base and be able to influence how our estates and neighbourhoods look and feel. It's a very rewarding and exciting time to join Your Housing Group! And what would make me stand out from the crowd? To be a successful as a Tenancy Management Officer here at YHG, you will have... <ul> <li>knowledge of the legal and regulatory framework of social housing and property / tenancy management</li> <li>good knowledge of best practice in safeguarding adults and safeguarding children</li> <li>a good level of understanding of Housing Management and relevant Housing services</li></ul>Ideally, you will... <ul> <li>have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives</li> <li>be a real team player, working closely with colleagues within your own team and cross department decisions</li></ul>This role is really suited to someone who likes to lead, drive and deliver results that will improve Your Housing Group's vision of being a sector leading landlord and one that really values its staff and customers as it's number one priority. That all sounds great, what's in it for me? In return we offer £25,085 - £30,395 per annum for a 35-hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance. We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group's career's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29K properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents. Closing Date: 14th October 2024 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1 Your Housing Group

Tenancy Management Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Are you experienced, skilled, and passionate about making a meaningful difference? We're seeking a dedicated Recovery Coordinator to engage and assess our service users, ensuring they receive timely, personalised interventions that cater to their unique needs. Where: Warrington Hours: Full-time (37.5 per week) Salary: £27,449.53 - £31,529.41 dependent on experience (Based on full time hours - pro rata for part time) Contract: 18 month fixed term contract. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li><li>Working collaboratively with our partner agencies to reach the best outcomes for our clients, including GP's and pharmacists.</li><li>Offering community based clinics for our clients</li></ul>What we are looking for: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substances and mainly opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li><li>Have business insurance if driving. </li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing by one day for each year of service for the first 5 years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Generous refer a friend scheme.</li></ul>If this resonates with you and you're eager to embark on a fulfilling journey with Change Grow Live, we'd be delighted to connect with you. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) INDHP Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 18/10/2024 Closing Date 11/10/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Amanda Gilmartin | <a href="mailto:amanda.gilmartin@cgl.org.uk" target="_blank">amanda.gilmartin@cgl.org.uk</a> | 01925 415176 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Are you experienced, skilled, and passionate about making a meaningful difference? We're seeking a dedicated Recovery Coordinator to engage and assess our service users, ensuring they receive timely, personalised interventions that cater to their unique needs. Where: Warrington Hours: Full-time (37.5 per week) Salary: £27,449.53 - £31,529.41 dependent on experience (Based on full time hours - pro rata for part time) Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>What we are looking for: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by alcohol.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing by one day for each year of service for the first 5 years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Generous refer a friend scheme.</li></ul>If this resonates with you and you're eager to embark on a fulfilling journey with Change Grow Live, we'd be delighted to connect with you. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) INDHP Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 7/10/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Amanda Gilmartin | <a href="mailto:amanda.gilmartin@cgl.org.uk" target="_blank">amanda.gilmartin@cgl.org.uk</a> | 01925 415176 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

To deliver a high-quality income management service to WHA customers.&nbsp; To work closely with customers to ensure WHA maximises its income and achieves annual targets for income collection.&nbsp; To lead on taking appropriate action in line with our arrears policy where customers are not paying their rent.&nbsp; &nbsp;To be committed to supporting customers and delivering the highest levels of customer service.&nbsp;Key accountabilities and job content:&nbsp;<ul><li>To provide a high level of customer service when acting on behalf of WHA.</li><li>To manage all rent accounts, monitoring arrears and taking timely and proportionate action line with our rent policy and process.&nbsp;</li><li>To liaise with internal and external stakeholders to ensure the effective management of WHA income streams and supporting customers to maximise their income.&nbsp;</li><li>To proactively communicate with customers through a variety of channels which meet customer expectations and is delivered in clear, simple, language.&nbsp;</li><li>To maintain an empathetic approach and adapt your approach to meet customer needs and consider vulnerabilities in all communications.&nbsp;</li><li>To manage all casework effectively, ensuring all contacts are logged in a timely and accurate manner to support any legal action required&nbsp;</li><li>To take appropriate legal action to recover debt including preparing court applications, attendance at Court proceedings and evictions.&nbsp;</li><li>To provide advice, support and assistance to colleagues and customers as and when required for queries related to rents, arrears management and benefits.&nbsp;</li><li>To support customers where appropriate to maximise their income and where required, refer to support agencies.&nbsp;</li><li>To be able to carry out basic benefit calculations and where required support customers to make a claim for housing benefit or Universal Credit.&nbsp;</li><li>To support colleagues within the housing team with wider estate and tenancy issues as required.&nbsp;</li><li>To lead, in conjunction with the Head of Finance, on the management and application of service charges.</li><li>To work with colleagues to ensure we effectively respond to the voice of our customers, seeking their views on services, policy and processes.&nbsp;</li><li>To represent WHA at external forums as required.&nbsp;</li><li>To check the portal for DWP to verify claims within agreed timescales.&nbsp;</li><li>To take responsibility for your own development, keeping up to date with welfare reform changes and associated legislative changes.&nbsp;</li><li>To meet performance targets for your service area.&nbsp;</li><li>To work flexibly as required to meet the needs of the business and our customers.&nbsp;</li><li>To champion the safety and protection of both adults and children and ensure all safeguarding concerns are reported in a timely manner and recorded.&nbsp;&nbsp;&nbsp;</li></ul>Qualifications&nbsp;&nbsp;<ul><li>Minimum GCSE standard including Math's (essential)&nbsp;</li><li>Numeracy skills&nbsp;</li><li>CIH qualification level 3 preferred or a willingness to study for the qualification&nbsp;</li><li>Full driving license with access to a vehicle to complete visits in and around Warrington</li></ul>Knowledge, skills and experience:&nbsp;Essential&nbsp;<ul><li>Experience in income management including the effective management of arrears/debt collection&nbsp;</li><li>Excellent communication skills including the ability to communicate clearly, in plain language.&nbsp;</li><li>IT literate – competent in Microsoft Office, CRM etc..</li><li>Excellent customer service skills with experience of developing effective relationships with customers and colleagues.&nbsp;</li><li>Target-focused and adaptable to meet the needs of the customer and the business &nbsp;</li><li>Proven track record of contributing to team objectives&nbsp;</li><li>Ability to work on own initiative &nbsp;</li><li>Flexible working hours to maximise income &nbsp;</li><li>Proven experience of managing a caseload.&nbsp;</li><li>Self-motivated with an inquisitive approach &nbsp;</li><li>A commitment to improving services to customers&nbsp;</li><li>Highly resilient and with the ability to deal with difficult and challenging conversations&nbsp;</li></ul>Desirable&nbsp;<ul><li>Knowledge of welfare benefits and welfare reform&nbsp;</li><li>Knowledge of legal processes to manage arrears&nbsp;</li><li>Relevant professional qualification&nbsp;</li><li>Social housing experience&nbsp;&nbsp;&nbsp;</li><li>Project management skills&nbsp;</li><li>Analytical skills&nbsp;</li><li>Ability to draft reports/letter-writing skills &nbsp;</li></ul>Corporate<ul><li>Responsible&nbsp;for&nbsp;the&nbsp;health,&nbsp;safety&nbsp;and&nbsp;welfare&nbsp;of&nbsp;yourself&nbsp;andothers&nbsp;at&nbsp;work,embedding&nbsp;a safety-first culture.</li><li>Commitment&nbsp;to&nbsp;equality,&nbsp;diversity&nbsp;and inclusion.</li><li>Adhere&nbsp;to&nbsp;safeguarding&nbsp;policies&nbsp;and&nbsp;procedures,&nbsp;reporting&nbsp;any&nbsp;concerns&nbsp;and&nbsp;working&nbsp;with agencies to safeguard vulnerable customers and colleagues.</li><li>Comply&nbsp;withthe&nbsp;General&nbsp;DataProtection&nbsp;Regulations.</li><li>Occasional&nbsp;eveningor&nbsp;weekend&nbsp;work&nbsp;and&nbsp;the&nbsp;requirement&nbsp;to&nbsp;participate inan&nbsp;on-call rota.</li><li>May&nbsp;be&nbsp;required&nbsp;to&nbsp;undertake&nbsp;any&nbsp;other&nbsp;reasonable&nbsp;duties&nbsp;commensurate&nbsp;withthe&nbsp;role.</li></ul>

Income Management Officer

About The Role At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement, for people who have recently experienced homelessness and who are in need of support and accommodation. Mildmay House works to enable the growth of people's strengths and talents supporting them to develop their skills and resources to transform their lives overcoming barriers such as alcohol and drug dependencies, and enable independent living The Support Worker will engage creatively with people who have multiple and challenging complex needs who have experienced long periods of homelessness, rough sleeping, substance use and enduring long term mental illness to identify, and enable the growth of their strengths and talents, working with them to develop the skills and resources to transform their lives and enable independent living. Please note this is a full time role working on a rota basis - generally a week of day shifts, a week of night shifts and working every other weekend. What you will be doing: <ul> <li>Delivering high quality, effective, timely and person centred assessments for allocated clients to identify and prioritise needs.</li> <li>Providing support to clients in order to manage personal care needs e.g. personal hygiene.</li> <li>Developing services specifically focusing on reducing the number of drug and alcohol admissions to emergency services.</li> <li>Pro-actively addressing deterioration in physical and emotional well-being, isolation and exclusion.</li> <li>Ensuring the standard of accommodation and grounds are of a consistently high level through communication and practical means. This includes assisting with clearing clients' rooms, identifying and reporting repairs and maintaining equipment to high standard</li></ul>About the Service: Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs &amp; alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives. This role is known internally as Support Worker About You Support Worker will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective. You will need to: <ul> <li>Have experience of supporting vulnerable people or groups</li> <li>Have experience of working with people who have had long periods of homelessness, rough sleeping, substance use and enduring long term mental illness (desirable)</li> <li>Be a confident and capable communicator, not fazed by difficult situations</li> <li>Be able to build trusting, professional relationships and have a high level of resilience.</li> <li>Take an asset-based approach to empowering people to develop their skills, strengths and talents.</li> <li>Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,</li> <li>Understand or learn about community resources and organisations that can help our clients</li> <li>Able to be flexible with working hours to accommodate a working Rota in conjunction with the needs of the service and team members</li></ul>Benefits of working as an Support Worker: <ul> <li>26 days annual leave rising to 31 days</li> <li>£100 when you start work, plus £250 at 6 months' service and another £250 at 12 months' service</li> <li>An extra day off on your birthday</li> <li>A High Street discount scheme (great savings both on and off-line)</li> <li>Pension with life assurance</li> <li>Discounted private medical insurance</li> <li>Loans available for financial emergencies</li> <li>Occupational Sick Pay</li> <li>A full Induction package and training relevant to the role</li> <li>Long service awards from 2.5 years</li> <li>Support to learn and develop your career</li></ul>About Us A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That's where you come in. As an equal opportunities' employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Homelessness Support Worker

About The Role The Support Worker will provide a structured, personalised resettlement service to every service user at Mildmay House. To seek to support service users who have experienced homelessness to move into their own homes in a planned and supported way. To offer advice, training, information and one-to-one/group support to help service users through this process. The support offered very much depends on the individual, but can include advice on housing rights, accompanying individuals to meetings, and practical support to move in, such as obtaining furniture and setting up payment plans for household bills. Ensure that service users who are ready to move on are given the security and support to maximise their independence, dignity and choice, in accordance with the aims and objectives of the project. Please note this is a full time role working on a rota basis - generally a week of day shifts, a week of night shifts and working every other weekend. What you will be doing: <ul> <li>Providing service users with information on housing options, assist them to make applications for accommodation, advocate on their behalf with housing providers and accompany them to interviews and viewings if appropriate</li> <li>Acting as a key-worker to a caseload of residents, enabling them to take ownership of their journey with Salvation Army Homes</li> <li>Ensuring that clients receive the necessary practical help to move in, either directly or through liaison with other support services. This would include, personal and housing benefit claims, assistance with community care grants, domestic fuel connections etc</li> <li>Carrying out a strengths-based assessment with applicants, facilitating the co-production of a person-centred plan, that enables individuals to achieve their goals and aspirations and the opportunity to identify and develop their talents</li> <li>Developing and maintaining effective working relationships with specialists and agencies who might offer resources, funding, or individual services relevant to service user needs, e.g. Registered Social Landlords, Local Authority, Community Psychiatric Services, Benefit Agency and other government agencies, referral agencies, charitable trusts, other voluntary agencies. </li></ul>About the Service: Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs &amp; alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives. This role is known internally as Support Worker About You A Support Worker will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to: <ul> <li>Have experience of or knowledge related to working with homeless people</li> <li>Have experience of working with clients to overcome the barriers to effective resettlement</li> <li>Proven ability to network with outside agencies and develop partnerships that support effective resettlement.</li> <li>Proven capacity to deal successfully with difficult and complex situations</li> <li>Capacity to understand individual action plans, personal development programmes and need and risk assessment</li> <li>Be a confident and capable communicator, not fazed by difficult situations</li> <li>Be able to build trusting, professional relationships and have a high level of resilience.</li> <li>Take an asset-based approach to empowering people to develop their skills, strengths and talents.</li></ul>Benefits of working as a Support Worker: <ul> <li>26 days annual leave rising to 31 days</li> <li>£100 when you start work, plus £250 at 6 months' service and another £250 at 12 months' service</li> <li>An extra day off on your birthday</li> <li>A High Street discount scheme (great savings both on and off-line)</li> <li>Pension with life assurance</li> <li>Discounted private medical insurance</li> <li>Loans available for financial emergencies</li> <li>Occupational Sick Pay</li> <li>A full Induction package and training relevant to the role</li> <li>Long service awards from 2.5 years</li> <li>Support to learn and develop your career</li></ul>About Us A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That's where you come in. As an equal opportunities' employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

*** Closing Date Extended, previous applicants need not re-apply as shortlising is still in progress *** Locality Team Manager - Homeless Support Grade L £50,512-£51,515 An exciting opportunity has arisen to join the leadership team of the Communities department at Sefton Council. This role gives you an opportunity to contribute to the delivery of the best possible outcomes for our communities and for you to play an active role in the leadership, management, and development of services within the Communities department and beyond. You will provide a strong, visible, and proactive leadership approach to working collaboratively within our localities. In this role you will have responsibility for delivering the Council's operational statutory homelessness services. What you will need to succeed We are looking for someone exceptional that can evidence a proven track record, or strongly demonstrate ability, of leadership and management experience within Local Government or a large complex organisation. We want someone that can work effectively and in partnership with a wide range of communities, partner agencies, private sector suppliers, public services, voluntary bodies, and statutory authorities. We want applicants that can show evidence of successful financial and resource management, including project management, managing conflicting priorities, applying rigorous monitoring and control procedures, procurement and establishing value for money. Applicants will also demonstrate high levels of strategic thinking with the ability to translate this into operational practice. Technical knowledge of homelessness legislation and experience of working within homeless, and homeless prevention, services would be advantageous. To succeed in this role, you will have resilience and will be comfortable managing competing priorities whilst working with stakeholders at a senior level. You will enjoy working in an innovative, fun, and engaging way and be able to work collaboratively to find impactful solutions. As an experienced manager you will understand how to manage a team in a fast-paced environment whilst delivering high productivity and performance. If you possess these attributes, please apply for this role. Your confident and connected Borough Sefton is a vibrant local authority on a journey of aspiration and ambition as it works towards delivering its exciting 2030 Vision. This journey is shared with our partners and communities as we strive to ensure Sefton is a confident and connected Borough. Sefton has a strong track record of partnership working and for having a motivated and dedicated workforce that is resilient and adaptable. This puts the Council in the best possible place to meet the challenges and opportunities ahead. This post is offered on a permanent contract basis. Equal Opportunities EQUAL OPPORTUNITIES Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role. GUARANTEED INTERVIEW SCHEME Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role. How to apply Please apply online via the link provided. Please note, we do not accept CV's (unless specified on the advert). Please fully complete the online application form.

Locality Team Manager - Homeless Support

Contract - Permanent Location - Wirral Full time - 37.5 hours per week Salary - £26,250.00 plus Company Car &amp; Fuel Card Main Purpose: At Serco, we have an exciting opportunity for a Housing Officer, based in Wirral. A Housing Officer is responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. Ensuring the provision of all necessary Service User Dispersal, Relocation, ongoing Support Services and Discontinuation is delivered in accordance with the AASC NW Contract within their allocated portfolio and that all Service Users maintain compliance with the conditions of their support provision. Achievement of all agreed performance targets relating to the provision of all property, Service User and reporting activities involved in the above. Main Accountabilities: Ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>To report all Property Faults identified, correctly categorising them for appropriate response. </li> <li>To complete all minor Property repairs within the scope enabled by training, experience and the tool-kit and spares provided. </li> <li>The administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments. </li> <li>The provision of access to the property for any authorised 3rd party visits. </li> <li>To verify that all repair works completed since the previous inspection are to the agreed standard. </li> <li>Maintain the Property Manual retained at the Property. </li></ul>Core Service User Support Service - Service Users Ensuring the provision of all necessary Service User support services in accordance with the AASC Contract and that all Service Users maintain compliance with the conditions of their support provision. To respond appropriately to any Service User requirement including the following: <ul> <li>Response to Customer Complaints</li> <li>Managing Inventory for properties (this requires lifting inventory from a vehicle onto a trolly and into a property) you may also be required to set up the inventory in the property. </li> <li>Issue of Warning Letters</li> <li>Response to requests for relocation</li> <li>Key cutting, issue and control of access </li> <li>Requests for interpreter services</li> <li>Management of incidents reported</li> <li>Dealing with urgent medical needs</li> <li>Management of suicide risks</li> <li>Management of domestic violence situations</li> <li>Dealing with violence and anti-social behaviour</li> <li>Dealing with Service User death</li> <li>Management of child safeguarding needs</li> <li>Responsible for reporting breaches of terms of conditions including signs of wealth, absconding, anti-social behaviour etc. using the appropriate Investigations Referral Form.</li> <li>The pick-up and transport Service Users from the notified location to their allocated property using the company vehicle provided as and when necessary.</li> <li>Ensure the prompt delivery of S4 voucher payments in line with the defined process. The Service User's signature must be collected to confirm receipt and the voucher form submitted to the Finance Department.</li> <li>It is necessary to operate an Emergency On-Call system outside of normal working hours amongst Housing Officers. All Housing Officers to participate on a rota basis.</li></ul>Service User Dispersal, Relocation and Discontinuation Service Ensuring the Dispersal, Relocation or Discontinuation of Service Users into or from Dispersed Accommodation within the Serco AASC NW Property Portfolio is in accordance with the AASC Contract. <ul> <li>Manage dispersal, relocation or discontinuation requests using the AORA Task List system daily to ensure that dispersal, relocation or discontinuation process is initiated as early as possible.</li> <li>Disperse, relocate or discontinue Service Users in accordance with Housing Officer Local Operating Procedures (LOP).</li></ul>What you will need for the role: Qualifications: Minimum GCSE education Desirable: Housing related qualification Previous experience: Essential: <ul> <li>Knowledge/experience of dealing with people on a face to face basis.</li> <li>Demonstrate a solid working history subject to satisfactory reference checks.</li> <li>Subject to passing DBS and other security related checks</li> <li>Ability to prioritise varying workloads</li> <li>Excellent organisation skills</li> <li>Computer literate (Excel, Word etc) </li> <li>Ability to handle conflict </li> <li>Understanding &amp; patient individual.</li></ul>Desirable: <ul> <li>Experience of dealing with landlords and tenants</li> <li>Experience of property related documentation e.g. tenancy agreements</li> <li>Knowledge/experience of working within a property related environment.</li> <li>Experience of training staff</li> <li>Experience of handling difficult/conflicting situations</li> <li>Ability to suggest and implement changes</li></ul>Policies &amp; Procedures: All employees are expected to comply with all company policies and procedures, including: <ul> <li>Health &amp; Safety</li> <li>Confidentiality &amp; Data Protection</li> <li>Equal Opportunity</li> <li>Conflict of Interest</li> <li>Customer Care</li> <li>Child Protection</li> <li>Lone Working</li> <li>E-Learning (Licence to operate)</li></ul>Housing Officers should ensure that they comply with the Standards in Schedule 2 of the COMPASS Contract - a copy of these standards will be provided. Copies of all company policies, procedures and processes are available from Field Operations Manager and are retained by the Compliance Manager for reference. What we offer <ul> <li>Up to 6% contributory pension scheme. </li> <li>25 days annual leave plus bank holidays. </li> <li>A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. </li> <li>Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. </li> <li>A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. </li> <li>Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. </li> <li>Interesting and enjoyable work. </li> <li>Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. </li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Housing Officer Wirral

Lived Experience Co-ordinator Housing Support Grant (HSG) evaluation About us Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and inspire change. The Big Life group works to develop partnerships with communities, decision-makers, and services to widen opportunities, grow local assets and build resilience. Our services work with people on all areas of their life and help them with the things that matter most to them, working with them to remove all the obstacles to changing their life for the better. We help people see the skills and support they already have so they can build on it. This is known as working in the Big Life Way. What you'll be doing As a Housing Support Grant evaluation co-ordinator within our Liverpool Big Life service, you will focus on working with the Liverpool team to provide a first-class service to individuals that are accessing Housing Support Grant (HSG) services (The prehab service, the aftercare and move on service, the community support service and the lived experience workforce development service). You will recruit Experts by Experience e to work within a support team providing the opportunities for service users from the HSG projects to tell their stories and to research the effectiveness of these services. You will work within Liverpool Support Hub to give vulnerable adults a safe environment to get support and engage with activities. What we need from you <ul><li>Experience of working with individuals (1-2-1) in different settings to help them achieve their goals.</li><li>Experience of working with a range of agencies and organisations to develop effective working relationships.</li><li>Experience in one or more of the following fields: homelessness, addiction, mental health, physical health, employment, social inclusion.</li><li>Ability to manage a varied and complex workload effectively.</li><li>Ability to deal with and de-escalate difficult situations in a calm manner.</li><li>Personal resilience and flexible attitude in the face of difficulties.</li><li>You need an enhanced level DBS check for this role.</li></ul>What we will offer you in return <ul><li>A full-time contract (until 31 March 2025) with an annual salary of NJC Scale 14 - £27,344 (we would consider a job share of 16 hours) </li><li>25 days holiday, and 30 once you've been here five years</li><li>A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work, with a mixture of outdoor, mobile and lone work.</li><li>Ongoing personal and professional development through regular supervision</li><li>A supportive, flexible approach to managing staff health and wellbeing, including a wide range of perks, schemes and support.</li></ul>What next? If you're ready to make a difference and improve the lives of people facing a range of barriers and social issues including homelessness, then click apply and complete the short application process. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We are dedicated to creating a diverse, inclusive and authentic workplace and would especially like to hear from applicants from Black, Asian and other racially marginalised communities. If you're excited about this role but your past experiences don't fit perfectly with every element of the job description, please don't let that put you off. You might be just the person we're looking for! The closing date for applications is: 6 June 2024 Applications received after this time will not be considered and CVs will not be accepted. Interviews dates TBC. If you need more support or for information in a different format, please contact <a href="mailto:sarah.evans@thebiglifegroup.com" target="_blank">sarah.evans@thebiglifegroup.com</a>

15 Jobs in Liverpool, UK