field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

Job Summary Role: Senior Practitioner - Intensive Housing and support service Salary: £39,518 per annum Contract: 11/01/2027 Hours: 37.5 per week Location: New Cross - London Closing date: 23/11/2025 Interview date: 05/10/2025 Whatever your experience of street homelessness and its impact on people's lives - personal or professional - when you join the Thames Reach team as a Senior Practitioner, we will make the best use of all your understanding, compassion and commitment About us... Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people. Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career. About this role... We are looking for a Senior Practitioner to join the IHASS team. Prevention services support vulnerable people by providing them with skills, housing advice, accommodation, and tenancy sustainment support. All these services to help people transition towards leading independent lives. We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions. You will: <ul> <li>Lead delivery of high-quality support for individuals transitioning from rough sleeping into private rented accommodation across six South London boroughs.</li></ul><ul> <li>Provide formal supervision, professional development, and line management for two support workers, including addressing performance or conduct issues in line with Thames Reach procedures.</li></ul><ul> <li>Manage a small caseload, ensuring consistent delivery of person-centred, outcome-focused support.</li></ul><ul> <li>Collaborate with stakeholders to identify and address gaps in cross-borough provision, improving outcomes for individuals with complex needs.</li></ul><ul> <li>Represent Thames Reach at external meetings and forums, promoting the organisation's work and maintaining strategic partnerships.</li></ul><ul> <li>Produce timely and accurate reports, data, and analysis to support effective service management by the Lead Manager and Area Manager.</li></ul>You will: <ul> <li>Lead delivery of high quality support for individuals transitioning from rough sleeping into private rented accommodation across six South London boroughs.</li></ul><ul> <li>Provide formal supervision, professional development, and line management for two support workers, including addressing performance or conduct issues in line with Thames Reach procedures.</li></ul><ul> <li>Manage a small caseload, ensuring consistent delivery of person-centred, outcome-focused support.</li></ul><ul> <li>Collaborate with stakeholders to identify and address gaps in cross-borough provision, improving outcomes for individuals with complex needs.</li></ul><ul> <li>Represent Thames Reach at external meetings and forums, promoting the organisation's work and maintaining strategic partnerships.</li></ul><ul> <li>Produce timely and accurate reports, data, and analysis to support effective service management by the Lead Manager and Area Manager.</li></ul>We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer: <ul> <li>Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata). </li> <li>Pension - we contribute 6.5% to your pension when you contribute 1.5%. </li> <li>Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. </li> <li>Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL. </li> <li>Life assurance - four times your annual salary and critical illness cover.</li> <li>Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.</li></ul>Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact, Michael Buckley, Lead Manager at <a href="mailto:Michael.Buckley@thamesreach.org.uk" target="_blank">Michael.Buckley@thamesreach.org.uk</a> Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974. Job Profile Location New Cross - London

Senior Practitioner - Intensive Housing and support service

Job Summary Role: Support Worker - Intensive Housing and support service (IHASS) Salary: £33,742 per annum Contract: Fixed term until 11/01/2027 Hours: 37.5 per week Location: New Cross Closing date: 23/11/2025 Interview date: 05/11/2025 Whatever your experience of street homelessness and its impact on people's lives - personal or professional - when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment About us... Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people. Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career. About this role... We are looking for a Support Worker to join the IHASS team. Prevention services support vulnerable people by providing them with skills, housing advice, accommodation, and tenancy sustainment support. All these services to help people transition towards leading independent lives. We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions. You will be: <ul> <li>Providing floating support across six London boroughs to help individuals with rough sleeping histories to sustain their tenancies and prevent homelessness.</li> <li>Supporting individuals to maximise their income through measures such as benefit optimisation, rent arrears reduction, and debt management assistance.</li> <li>Enhancing the resilience of individuals using our services by developing independent living skills and connecting them with education, training, and employment opportunities to support long-term, sustainable independence.</li> <li>Improving individuals' quality of life through close collaboration with health and wellbeing services, including mental health, substance misuse, and probation support.</li> <li>Referring individuals to appropriate external support services</li> <li>Carry a client caseload.</li></ul>You will have: <ul> <li>Experience supporting vulnerable individuals to sustain accommodation and achieve housing stability.</li> <li>Confidence and be capable working independently within a floating support service.</li> <li>Skills in producing clear, accurate, and high-quality case notes and documentation.</li> <li>Effective communication with strong active listening skills.</li> <li>Experience in operating across six London boroughs and collaborate with relevant agencies to connect individuals with appropriate support.</li> <li>Commitment to empowering individuals by building confidence and developing independent living skills.</li></ul>We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer: <ul> <li>Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata). </li> <li>Pension - we contribute 6.5% to your pension when you contribute 1.5%. </li> <li>Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. </li> <li>Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL. </li> <li>Life assurance - four times your annual salary and critical illness cover.</li> <li>Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.</li></ul>Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact, Michael Buckley, Lead Manager at <a href="mailto:Michael.Buckley@thamesreach.org.uk" target="_blank">Michael.Buckley@thamesreach.org.uk</a> Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974. Job Profile Location New Cross - London

Support Worker - Intensive Housing and support service

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Are you experienced, skilled, and passionate about making a meaningful difference? We're seeking a dedicated Recovery Coordinator to engage and assess our service users, ensuring they receive timely, personalised interventions that cater to their unique needs. With this role you'll be working as part of a busy community alcohol team. Are you wanting to develop your career in positively impacting the lives of individuals who use our Warrington service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Warrington team. We have an exciting opportunity for an Recovery Coordinator to join our team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Waltham Forest Hours: Full-time, 37.5 hours per week Full Time Salary: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata if part time) Allowance: £2,195.72 Outer London Weighting, pro rata *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer London Weighting (£2,195.72) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Joel Meade | <a href="mailto:joel.meade@cgl.org.uk" target="_blank">joel.meade@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Title: Housing Officer Contract: Fixed Term Contract up to 12 months Hours: Full-Time, 35 hours per week Salary: £35,951 per annum to £39,531 per annum dependent on experience, plus ECU Allowance* Grade: 8 Reporting Office: Stratford, London Working Location: Schemes in London Borough Barking and Dagenham Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Role Profile - Supported Housing Officer.pdf Closing date for completed applications: 12th November 2025 at 11 PM Benefits include:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme andmany more... DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href="http://www.homeoffice.gov.uk" target="_blank">www.homeoffice.gov.uk</a> **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Living Supported Housing team at L&amp;Q! An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&amp;Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services for customers aged 55 and over, and customers with learning disabilities and mental health support needs. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be covering a patch of schemes across Medway in Kent and the London Boroughs of Bexley and Richmond, providing frontline housing management for our vulnerable customers. You'll be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. If this sounds like you, we would love for you to apply! Your Impact in the Role: You'll play a key role in improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents, you will be responsible for all housing management functions including: <ul><li>Completing sign-ups and tenancy visits</li><li>Carrying out health and safety checks</li><li>Ensuring maintenance or repair work has been carried out</li><li>Resolving neighbourly disputes or incidents of anti-social behaviour</li><li>Offering resident meetings and tenancy advice to our vulnerable customers</li></ul>What you'll bring: <ul><li>Housing Management experience working with vulnerable people</li></ul><ul><li>Working knowledge of health and safety requirements in relation to property management</li><li>Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology</li><li>Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing.</li><li>Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others</li></ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Housing Officer

We fully support the use of AI and other tools to assist in writing your application. However, it's essential that the content, especially your supporting statement, is personalised and factually accurate. Your application should reflect your genuine experiences and qualifications to ensure authenticity and credibility Job overview This is an exciting opportunity for an experienced Mental Health Practitioner to work within the Nottingham County Homeless Mental Health Team. The role involves outreach work to reach those experiencing homelessness to provide mental health support. It is a great time to be joining the team as we are starting a Health Innovation project and the successful candidate will have the opportunity to contribute to service development. The team will be working closely with the Alcohol Long Term Conditions Team, Drug and Alcohol Liaison Teams and Physical Health Care Team to provide wrap around care to people experiencing homelessness in the county. We will provide the successful candidate with the opportunity to develop skills needed to work within a community setting. The training offers will include specific skills required for working in the homeless sector, for example, trauma informed care, substance use and housing knowledge. We are looking for someone experienced in mental health and keen to learn, with an interest in working with people with Severe and Multiple Disadvantage (SMD). We do not have a set base so the location in the county this can be negotiated with the successful candidate. Main duties of the job The post holder will be expected to hold a caseload and work with service users and their families to support personalised care plans and provide specialist interventions. You will promote the recovery of patients and through working with partner agencies and primary care to ensure access to mental health treatment. You will complete longitudinal assessments and apply an assertive outreach approach where engagement will be key. You will be in the community working with street outreach to reach those rough sleeping and in temporary hostels. You will provide mental health interventions and work in a trauma informed way to improve the mental health outcomes for people with complex needs. You will act as a trusted assessor for those requiring longer term secondary mental health services enabling access to the LMHTs . We are seeking enthusiastic team players, to work within a dynamic multi-disciplinary health team, with excellent communication and interpersonal skills, and the ability and experience to manage complex cases in partnership with other agencies. A keen interest in working in the homeless sector is required however we understand that not everyone will have worked in this sector so practice experience is not essential. Working for our organisation #TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services,supported by a dedicated Health and Wellbeing team The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment Detailed job description and main responsibilities Fixed term post To join the integrated MH and physical team supporting the homeless in the county of Nottinghamshire. This is a newly established team and we have new funding to increase staff capacity. We are looking for an individual passionate about working in the sector and in return we offer training and support to enable working in this specialist team. We are looking for a Mental Health practitioner which includes Nurses, AHP's and Social workers. Daily duties include managing a caseload of service users in the community experiencing homelessness. Triage of referrals, provision of initial assessments and one-to-one interventions with service users. To undertake and record comprehensive need/risk assessments, devise and implement treatment plans for service users. To demonstrate the application of specialist skills and knowledge in order to maintain professional competence and fitness to practice as a mental health practitioner. To establish and maintain robust communication networks with clients, carers, team members, other health care and social care workers within urgent care and the community. To use interpersonal skills in diffusing potentially emotive situations while undertaking assessments and pathway planning within acute settings. A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment. You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies. Person specification Qualifications Essential criteria <ul><li>Professional Qualification (Mental Health) to degree level or equivalent</li><li>Maintains current registration with the NMC</li><li>Further specialist knowledge/post registration experience in specific service area or other formal training</li></ul>Desirable criteria <ul><li>Demonstrates continued professional development</li></ul>Knowledge Essential criteria <ul><li>Knowledge and understanding of current legislation and understanding of clinical risk assessments</li><li>Knowledge of the nursing 6 c's</li></ul>Desirable criteria <ul><li>Awareness of national and local issues impacting on nursing care</li><li>Knowledge of Management theories</li></ul>Skills Essential criteria <ul><li>Ability to work as part of a team</li><li>Good written/oral communication skills</li><li>Diplomatic, caring &amp; sympathetic</li><li>Ability to be flexible and handle conflict issues</li><li>Good skills in assessment intervention and evaluation of patients nursing care</li><li>Clinical supervision skills</li><li>IT skills</li></ul>Desirable criteria <ul><li>High level of emotional intelligence</li></ul>Experience Essential criteria <ul><li>Demonstrates satisfactory clinical expertise for the banding</li><li>Specialist and area specific experience</li></ul>Desirable criteria <ul><li>The ability to deal with and resolve conflict</li></ul>Contractual Essential criteria <ul><li>Ability to work to meet the needs of the service</li><li>A full driving licence and vehicle for business use</li></ul>Values and Behaviours Essential criteria <ul><li>All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork</li><li>All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation</li></ul>Training Essential criteria <ul><li>Willingness to undertake new clinical practices, education and training that will enhance service delivery</li></ul>Additional Information <ul><li>We reserve the right to close the post early once we have received a sufficient number of applicants.</li><li>The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria. </li><li>In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.</li><li>For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure. </li></ul>Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job Description (PDF, 432.6KB) </li> <li> Person Specification (PDF, 384.6KB) </li> <li> Colleague Benefits (PDF, 16.1MB) </li> <li> About the Trust (PDF, 6.4MB) </li> <li> About Nottinghamshire Healthcare (PDF, 1.5MB) </li> </ul>

Mental Health Practitioner - Homeless Mental Health Team

The Vacancy Resident Liaison Officer - West London (SHF Retrofit) Company: WPS Location: West London Contract Type: Full-Time Start Date: ASAP Salary: Competitive, based on experience WPS is recruiting a Resident Liaison Officer to support our newly awarded SHF Retrofit contract in West London. This flagship programme will deliver energy efficiency upgrades to over 800 homes, improving comfort, reducing carbon emissions, and supporting residents through the retrofit journey. As an RLO, you'll be the key point of contact for residents, ensuring clear communication, minimal disruption, and a positive customer experience. You'll work closely with the site team and report to the Project Manager, supporting the delivery of PAS2035-compliant works including: <ul> <li>External Wall Insulation (EWI)</li> <li>Roof insulation</li> <li>Windows and doors</li> <li>Solar PV</li> <li>Air Source Heat Pumps</li></ul> Key Responsibilities <ul> <li>Act as the main liaison between residents and the site team</li> <li>Schedule appointments and communicate work programmes clearly</li> <li>Handle queries, concerns, and complaints with empathy and professionalism</li> <li>Support the delivery of retrofit works to PAS2035 standards</li> <li>Maintain accurate records and contribute to compliance documentation</li></ul> Ideal Candidate <ul> <li>Previous experience in planned works or retrofit projects, ideally within SHDF programmes</li> <li>Strong communication and organisational skills</li> <li>Ability to work independently and collaboratively</li> <li>Full UK driving licence (essential due to travel across sites)</li> <li>Familiarity with social housing environments and tenant engagement</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Job description Contract Terms Contract Type: Full -Time, Permanent Salary: PO2 £42,771 - £45,750 per annum Interview: w/c 8th December 2025 Closing Date: Sunday 23rd November 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role The role is at the forefront of the prevention of homelessness in the borough. Officers will work with a full range of customers and scenarios but may specialise in teams providing an outreach service, or those that focus on single people or families. This is a busy role with competing demands, so you will need to be able to think and work efficiently in a busy environment. You will be a team player who is articulate, organized, and able to work well under pressure delivering first class homeless prevention and assessment services. You will be part of a large team of advisers working across the borough delivering first class homeless prevention and assessment services. About you We need a strong communicator who can work effectively and manage a varied caseload. You will be a self-starter who works well on own initiative and as part of a team. An aspiration to assist in homelessness prevention and ability to work collaboratively with other departments, as you will be joining an experienced team who are passionate about the service they deliver. The successful candidate will demonstrate: Empathy: showing genuine compassionate for those in housing need Problem-solving skills: finding positive and innovative outcomes , turning challenging scenarios into positive outcomes for our customers Negotiation skills: building strong relationships with customers and internal and external stakeholders to explore all accommodation options. Accountability: taking ownership of your decisions and actions, ensuring transparency and honesty and maintaining robust record-keeping. Team working skills: using internal and external partners to provide excellent customer service Resilience: being able to work under pressure and being calm and composed in stressful situations which is important when working with vulnerable customers. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a> Attachments <ul> <li> JE609 Housing Needs Officer (1) (1) (2) (1).pdf </li> </ul>

Housing Needs Officer

Job description Contract Terms Contract Type: Full -Time, Permanent Salary:PO3 £45,750 - £49,056per annum Interview: 4th &amp; 5th December 2025 Closing Date: Sunday 23rd November 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role A Senior Housing Needs Practitioner works on highly complex activities. They are expected to hold a caseload, to supervise the casework of Housing Needs Officers, and to line-manage administrative staff. As a Senior Housing Needs Practitioner, you will support the Housing Needs Team Managers in delivering a high quality homeless prevention and assessment service; ensuring outstanding customer service and service delivery standards are achieved and providing a critical source of support for local people seeking help with their housing needs. We are a dynamic and dedicated service supporting individuals and families across the London Borough of Haringey who are experiencing homelessness or are at risk of becoming homeless. Our team is comprised of Admin Officers, Housing Needs Officers, Senior Housing Needs Practitioners, Housing Needs Managers, and the Head of Housing Needs. Together, we work collaboratively to deliver effective, person-centred support and achieve positive outcomes for those in need of our assistance. About you You are a knowledgeable and passionate housing professional with a strong grasp of homelessness and housing legislation, including the Housing Act 1996 (Parts VI and VII), the Homelessness Reduction Act, and other key statutory frameworks. You bring a proactive, solution-focused approach to supporting individuals and families at who home homeless or at risk of homelessness. You will work closely with colleagues, partners, and the wider community to deliver housing services that are person-centred, effective, and empowering. You understand that preventing and relieving homelessness goes beyond housing-it's about offering holistic advice that includes employment, welfare benefits, and access to wider support networks. As a leader, you will provide casework supervision and guidance to Housing Needs Officers, helping them navigate complex and sensitive cases with confidence and care. You will also manage a pro-rata caseload of particularly complex cases, ensure high standards of service delivery, and demonstrate best practice in every interaction. Your commitment to making a real difference in residents' lives is at the heart of everything you do. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a> Attachments <ul> <li> JE878 Senior Housing Needs Practitioner_07.04.24_v4.pdf </li> </ul>

Senior Housing Needs Practitioner

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. Neighbourhood Manager - the role Patch Coverage - Croydon, Sutton and surrounding area. Interview via Teams on 24th November We are seeking an experienced housing professional to join our Neighbourhood Manager team. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery. Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required. If you are passionate about housing, safety, and community wellbeing, we encourage you to apply. What you'll achieve You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy. What you'll bring Essential skills <ul><li>Strong background in housing and tenancy management, with a solid understanding of housing legislation and regulatory requirements.</li><li>A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.</li><li>Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.</li><li>A full UK driving licence, along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.</li><li>Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment</li></ul>Desirable skills <ul><li>Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management.</li></ul>Why Orbit? Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: <ol><li>Online application</li><li>Interview(s)</li><li>Decision and offer</li></ol> We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Neighbourhood Manager

Tenancy Co-Ordinator Our Tenancy department is made up of passionate, highly professional and well-trained individuals. Our Tenancy Co-Ordinators play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of overseeing daily operations within the assigned portfolio. We are looking for someone with excellent communication skills, the ability to build long lasting relationships, a flare for organisation and a passion for property to become our next Tenancy Co-Ordinator. The role: As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to: <ul> <li>Responsible for overseeing a shared portfolio with the team</li> <li>Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place</li> <li>Having a competent understanding of lettings legislations to help and support where necessary</li> <li>Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections and Energy Performance Certificates</li> <li>Handling queries from landlords and tenants on a daily basis.</li> <li>Maintaining communication with Landlords and tenants through the duration of the tenancy</li> <li>Authorising contractors' invoices once funds have been received from the landlord</li> <li>Confirming landlord and tenant's wishes regarding the return of security deposits</li> <li>Confirming the termination of tenancies and ensuring that tenancies are closed down effectively</li> </ul>We're not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile! Why join us? When you join the John D Wood &amp; Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training. In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: <ul> <li>Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)</li> <li>The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service.</li> <li>Team recognition and awards</li> <li>Our very popular internal social committee connecting colleagues through sport and other social fun events.</li> <li>You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family &amp; friends excellent discounted property services</li> </ul>

Tenancy Coordinator

About Euc We're making good health last a lifetime More than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease. Eucalyptus is the company behind Juniper, one of the world's largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists. Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times. Since launching, we've grown fast to support millions of patients. In the last 12 months: <ul><li>We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200.</li><li>Globally, we grew revenue by &gt;120% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe, Uber and Airbnb.</li></ul>What's next? In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem. We're building the world's largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter. If that gets you excited, let's talk! About The Role As Community Manager, you'll own Juniper's private community - bringing our community strategy to life and leading projects that build connection, engagement, and long-term value. You're a doer who thrives in a high-ownership environment - from building authentic relationships to shaping the systems, content, and initiatives that keep the community supportive and energised. Working with our Nutrition Coaches and Moderators, you'll launch impactful initiatives, solve challenges, and continually refine how the community runs. This is a hands-on role for someone who blends creativity with structure - proactive, data-minded, and driven by impact. You're passionate about improving health and building a community that inspires progress and belonging. What You'll Be Doing <ul><li>Own and evolve the community experience: Take full ownership of Juniper's private community - from content and engagement to the systems that keep it running smoothly.</li><li>Turn strategy into action: Bring the community vision to life through initiatives, content, and experiences that deepen connection, build trust, and drive retention.</li><li>Lead the content rhythm: Plan and deliver a dynamic mix of posts, prompts, and conversations that tap into what members are talking about - blending education, motivation, and inspiration to keep the community alive and engaging.</li><li>Design and deliver initiatives: Drive participation, foster accountability, and celebrate success at scale - whether that's a week-long challenge, an IRL meet-up series, or a program designed to drive long-term engagement and retention.</li><li>Measure, learn, and act: Track engagement, sentiment, and community health metrics to understand what's working - and spot opportunities to improve. Identify emerging themes, engagement gaps, or process challenges early, and take proactive steps to keep the community evolving and thriving.</li><li>Build scalable systems: Design and refine efficient workflows for content, moderation, and reporting that help the team work smarter as the community grows.</li><li>Treat community like a product: Collect feedback, test ideas, and iterate on systems and content to keep improving how we show up.</li></ul>Who You Are <ul><li>Experienced: You've spent 3-4+ years managing online communities, ideally in the health, wellness, or lifestyle space. You know how to spark genuine connection at scale (bonus points if you've led teams to do it, too).</li><li>A strategic doer: You can zoom out to design systems and strategy, then zoom in to execute - running experiments and delivering measurable results.</li><li>Proactive and self-led: You anticipate challenges, spot opportunities, and move ideas into action without waiting for direction.</li><li>Content-savvy and data-minded: You know how to create content that connects, manage a strong editorial rhythm, and use data to iterate and elevate your approach.</li><li>A natural communicator: You write and speak with warmth and clarity, and know how to adapt your tone and style across different channels.</li><li>Structured and systems-minded: You bring clarity, consistency, and efficiency to how content, moderation, and community operations run.</li><li>Curious and fast-moving: You love to test, learn, and scale what works - keeping things fresh, relevant, and responsive to what members need.</li><li>Empathetic and mission-driven: You care deeply about improving people's health, ending stigma around medicated weight loss, and creating spaces where members feel seen, supported, and proud of their progress.</li><li>Thrive in fast-paced environments: You excel in high-ownership settings where collaboration, accountability, and momentum go hand in hand.</li></ul>So, why join Eucalyptus? <ul><li>Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly to deliver high-quality outcomes faster than anyone else. Helping impact patients' lives for the better from the moment you join Euc.</li><li>You'll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget &amp; leave help ensure you have the support you need to level up. We're committed to helping every Eucalypt reach their full potential.</li><li>You'll work with others who are incredibly passionate about what they do - Our talent bar is high, and our work ethic is strong. You'll get to stretch yourself every day, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.</li><li>We also offer a range of benefits including<ul><li>Your own stake in the business with our employee options program</li><li>Newly opened HQ in vibrant Old Street, designed for focus and collaboration</li><li>A flexible hybrid setup: 3 days a week in our Old Street office</li><li>A monthly wellness allowance, for you to spend on whatever wellness means to you</li><li>A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself</li><li>25 days holiday + bank holidays with an enhanced parental leave policy</li><li>A fun office with regular socials including after-school sport, clubs, cycle kick-offs, and seasonal parties. We had our winter social in Paris last year! FR</li><li>Your own MacBook and more!</li></ul></li><li>Want to hear more about what it's like to work at Eucalyptus? Hear from our team here or check us out on Instagram @eucalyptus.health</li></ul>At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Community Manager

Company Description United Infrastructure is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. This role will be within our Property Services/Social Infrastructure pillar: <ul><li>Social Infrastructure revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.</li></ul>Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work primarily in South London, but potentially some travel across Kent, Surrey and West Sussex . You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Service Charge Officer Location: Ealing - London Salary: £34,800 - £36,631 Type: Fixed Term Contract - 12 months Hours: 35 hours per week - Monday toFriday DBS Level: Basic Are you an expert in service chargesand leasehold management? Join A2Dominion's innovative ServiceCharge Action and Resolution Team (SCART) and help transform how we manageand communicate service charges to our residents. This is a unique opportunityto apply your specialist knowledge in a role that's driving real change acrossour leasehold portfolio. As a Service Charge Officer, you'll be at theforefront of improving transparency and accuracy in service charge delivery.You'll review accounts, produce clear commentaries, and resolve complex queriesfrom residents and stakeholders. Your leasehold expertise will be key toensuring compliance, financial clarity, and customer satisfaction. Key Responsibilities * Respond to service charge queries with clarity and professionalism. * Collaborate with internal teams to produce accurate service charge estimates, in-year accounts, and year-end reconciliations. * Maintain detailed records of customer contact and service charge actions. * Challenge and support contractors and colleagues to uphold service standards. * Stay up to date with leasehold legislation, building safety, and service charge regulations. * Represent A2Dominion at meetings, hearings, and forums. More about you: * Educated to GCSE level or equivalent in Maths and English (Grades A*- C) * Professional qualification (or working towards) such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM)), or CIH (Chartered Institute of Housing). * Extensive experience of legal aspects of leasehold law and regulations, including sections 20 and 20b and ideally practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court * Extensive service charge experience * Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations. * Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords * Excellent communication and stakeholder engagement skills. * Ability to work under pressure and meet deadlines. * Practical knowledge of building safety in leasehold settings. * Strong data and performance management skills About us AtA2Dominion, we're more than a housing provider. We're a not-for-profitorganisation with a clear social purpose: to create homes and communitiespeople love to live in. With over 38,000 homes across London and the SouthEast, we reinvest our profits into building more affordable homes anddelivering services that make a real difference. We're a G15 housingassociation with a strong social purpose. Choosingus is easy As anemployee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life. We offer awide range of staff benefits. For this role, these include * 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity&amp; Inclusion We're proudto be a Disability Confident Employer and welcome applications from people ofall backgrounds. Our recruitment process is inclusive and accessible, and weguarantee an interview to disabled applicants who meet the minimum criteria.Reasonable adjustments are available throughout the process - just contact ourResourcing Team at <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> We know somepeople hesitate to apply if they don't meet every requirement. If that's you,we encourage you to apply if your skills and experience align - please get intouch with us to talk it through. AtA2Dominion, we value diversity, embrace flexibility, and are a family-friendlyemployer. Everyone belongs here. Join us and help make a lasting difference inthe lives of our customers. Thisvacancy is being managed by Becci Zapala. The rolecloses on Friday 21 November 2025. We reserve the right to close early uponappointment of the right candidate.

Service Charge Officer

Salary circa £25, 539 per annum plus flexible benefits of up to £1,840 per annum Woking (Hybrid) Closing on 01/12/2025 at 23:59 Enhanced DBS Check Permanent | Flexible Hours/Full Time 37 hours per week. Are you passionate about empowering individuals to live independently within Extra Care housing? Do you thrive in a customer-focused environment where collaboration and compassion are the core of everything you do? We're looking for a proactive, empathetic, and dedicated Independent Support Officer to join our Living Well Team. As an Independent Support Officer, you'll play a vital role in the day-to-day running of our Extra Care scheme, supporting residents to live independently and confidently in their own homes. You'll be a welcoming presence for day center guests and be a reliable point of contact for tenants, helping to create a warm, inclusive, and well-organised environment. Your responsibilities will include: <ul><li>Providing responsive support to residents, helping with queries and signposting to relevant services and partners.</li><li>Managing practical tasks such as taking payments, booking transport, making appointments, and handling deliveries.</li><li>Carrying out essential administrative duties, including answering phones and handsets, maintaining records, and assisting with general office operations.</li><li>Supporting the smooth running of communal areas including the café, lounge, dining room, and associated activities.</li><li>Serving daily lunches and organising special events</li><li>Creating a welcoming atmosphere for all visitors and ensuring the building remains a safe and friendly space</li><li>Support the service of daily lunches and help coordinate special events and activities.</li><li>Take responsibility for building health and safety, including fire safety procedures and reporting maintenance issues.</li><li>Ensure case notes are consistently accurate and up to date using internal systems, while also supporting a range of housing management responsibilities.</li></ul>The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. DBS Check Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children. As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack. English Language Requirement The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team. Work Based Qualification - use of levy funds Upon successful completion of the probationary period, you will work towards achieving a job specific work-based qualification as part of your ongoing learning and development. (Please include details of qualification, if known) Local Government Reorganisation (LGR) Statement Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027. Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change. While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region. UK Visa Sponsorship We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK. AI Use in Applications We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications. All submitted information-whether supported by AI or not-must accurately reflect the applicant's own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process. Who to contact for informal discussion: For an informal discussion about the role, please contact Hannah Andrews, Independent Living Team Leader on 01483749325 or email <a href="mailto:Hannah.andrews@woking.gov.uk" target="_blank">Hannah.andrews@woking.gov.uk</a> Closing Date: Monday 1 December 2025 @ 23.59 Interview Dates: 8 - 9 December 2025 How to apply Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community. Please apply online via the link provided.

Independent Living support Officer

Summary We are looking for a Premises Officer to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the Harris Primary Academy Coleraine Park site. About Us Harris Primary Academy Coleraine Park is an Outstanding primary academy and we have high expectations and aspirations for your children. All our staff aim to give every child an exceptional education providing support, care, enrichment and challenge as they come through our doors. We give them opportunities to enjoy their learning and prepare them for future academic success as well as happy lives. We have a unique creative curriculum, a clear vision, high expectations, strong moral values and a love of learning. Our academy is a multi-cultural, multi-faith family where children learn together. They respect and value each other. We believe all children are special and we "dig for gold" in every child. This means encouraging children to do their very best, not settling for second-best. The Academy is located in the heart of Tottenham and we are very proud of all of our children and staff. Everyone works hard and behaves well to achieve their best. Main Areas of Responsibility Your responsibilities will include: <ul> <li>Ensuring adherence to the academy health and safety policy, being vigilant for any hazards, mitigating risk immediately and appropriately and reporting as soon as possible</li> <li>Carrying out servicing, cleaning and checking of academy vehicles within your capabilities</li> <li>Providing technical and craft support to teaching staff</li> <li>Providing site security as required</li> <li>Reporting poor or dangerous behaviour by students or any potentially hazardous actions by staff</li> <li>Maintaining, decorating and repairing the academy premises where appropriate;</li> <li>Liaising with and supporting external contractors on site, ensuring supervision at all times</li> <li>Maintaining the academy grounds, keeping the site clear of litter and emptying bins regularly</li> <li>Monitoring the toilets for cleanliness and replenishing supplies as necessary</li> <li>Regularly touring the academy, keeping corridors free from litter</li> <li>Assisting in maintaining the academy grounds</li> <li>Locking and securing gates as required</li> <li>Assisting in the removal of furniture e.g. for exams and academy events</li> <li>Reporting any lights that need replacing, graffiti or any broken fixtures and fittings</li> </ul>Qualifications &amp; Experience We would like to hear from you if you have: <ul> <li>Basic knowledge of Health and Safety legislation and requirements</li> <li>Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same)</li> <li>Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions</li> <li>Knowledge of maintenance and security systems and procedures</li> <li>Knowledge of supervisory skills</li> <li>Understanding of appropriate cleaning methods and standards</li> <li>Experience of working in an inner city school or educational establishment with children and young people</li> <li>Considerable DIY experience and skills</li> <li>Ability for some heavy lifting, with physical fitness appropriate to tasks required</li> <li>Ability to monitor and report on structural faults/repairs</li> <li>Ability to monitor and order stocks of material</li> <li>Ability to work evenings and weekends on a regular basis</li> <li>Ability to deal with emergencies occurring outside normal working hours</li> </ul>For a full job description and person specification, please download the Job Pack. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website. Professional Development &amp; Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. See all the benefits we offer Join our talent network Recruitment of ex-offenders statement Diversity and equality notice Before you start your application... Email communication Please remember to check your junk mail folders for our email communications. You will receive a confirmation email once you submit, or save the progress, of your application. Please check your junk/spam folder and add us to your safe senders list to ensure all future email communication is received. This is important to ensure you are kept up to date on the status of your application and to avoid delays in the recruitment process. Applying online We strongly advise that you complete the personal information section first and then save the progress of your application. You can return at any time to update and complete the rest of the application. Please ensure you regularly save the progress of your application to avoid losing any data. Once saved, you will receive an email with instruction on how to retrieve your application using a unique code. To submit an application, you'll need to have ready: <ul> <li>Personal information about you</li> <li>Details of your education and employment history</li> <li>Details of any qualifications and training gained</li> <li>A CV and/or supporting statement to upload</li> </ul>Using your CV or LinkedIn profile to apply: To reduce the application time, you will have the option to upload a CV or use your LinkedIn profile when applying for the job. The information in your CV or LinkedIn profile will auto populate the relevant sections of the online application, but please ensure you check this before submitting. If you have applied to work with us before, you can reuse and update an existing application. Need any help and support? Visit our Applying page for FAQs and support with completing your application. We look forward to receiving your application.

Premises Officer

Housing Needs Review &amp; Improvement Manager (Job number: 3609) Salary: £50,537 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36 per week,full time Closing Date: Sunday 30th November 2025 at 23:55 Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. About Camden Camden is building a borough where everyone can thrive. We're home to radical social change, progressive values, and big ambitions and housing is at the heart of our mission. We're working closely with our communities to ensure access to safe, secure, and sustainable homes for all. We're looking for a committed and experienced professional to lead our statutory housing review function and help drive improvement across our housing services. The Role As the Housing Needs Review &amp; Improvement Manager you will lead Camden's housing review service, overseeing statutory reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996. You will represent the Council in court, liaise with legal teams, and ensure decisions are legally robust and compliant. This is a strategic leadership role. You will manage and develop a team of review officers, champion service improvement, and shape policy in response to legal precedent and resident feedback. You will work closely with legal services, housing teams, elected members, and the ombudsman. You'll also lead on data analysis, training, and quality assurance, using insights to strengthen delivery across the housing service. About You You bring substantial experience in housing, homelessness, or legal services, with strong knowledge of Parts 6 and 7 of the Housing Act and related case law. You understand administrative law, safeguarding, and housing allocations. You have proven leadership experience, including managing staff, guiding performance, and improving service standards. You are confident representing the Council in legal proceedings, producing high quality written decisions, and training others on good practice. You are a collaborative, resident-focused professional with a passion for equity, inclusion, and better housing outcomes. To view the Job Profile, please CLICK HERE What We Offer At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neuro diverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Salary range <ul><li>£50,000 - £74,999 per year</li></ul>

Housing Needs Improvement Manager

Job Description Salary range: Grade 11 £46,968- £49,056 p.a plus fantastic benefits Contract: Fixed Term ending November 2026 Hours: Full-time, 37.5 hours per week (flexible working available) Location: Croydon Role Overview: Croydon Affordable Housing are looking for a 'Can Do' Senior Housing to join our small team. You will play a crucial role in establishing and maintaining relationships with Tenants, Contractors, Staff , Landlords, Surveyors, Agents and other Stakeholders. Croydon Affordable Housing is a small housing charity which was set up in 2017 by Croydon Council. The charity manages under 360 properties and reports to an independent charity board. This is an exciting opportunity for an enthusiastic and committed individual to take a lead role in ensuring that Croydon Affordable Housing fulfils its duty as a landlord. You will have the right skills and extensive experience of Housing Management. Extensive knowledge of the Rents and Arrear, Bookkeeping and Financial Management and production of Finance dashboard, Financial Budgets and Monthly Financial performance reports will be essential with the eagerness to learn when opportunities arise. The ability to work independently and across departments and sectors is vital as you will be working closely with the following services i.e. Legal, Property &amp; Tenancy , Housing , Rent Accounting, Rents and Debt recovery, Suppliers, Contractors and others departments to ensure our properties are performing with set KPIs and Targets and set up highest level of service for their property portfolio. If you have the relevant skills and experience to help us deliver our positive vision for Croydon Affordable Housing, then we would love to hear from you. If you would like to discuss the role informally, please contact the Property and Tenancy Manager , Jennifer Brown at <a href="mailto:Jeniffer.Brown@croydon.gov.uk" target="_blank">Jeniffer.Brown@croydon.gov.uk</a>. 1. Job Purpose The Senior Housing Officer is responsible for leading and delivering high-quality housing management services across affordable housing schemes within team. This includes tenancy management, arrears control, estate management, and customer engagement. The role involves supervising Housing Officers and other frontline staff, ensuring compliance with relevant housing legislation, regulatory standards, and organisational policies, while working to improve resident satisfaction, tenancy sustainment, and neighbourhood wellbeing. 2. Key Responsibilities A. Tenancy &amp; Housing Management • Manage a caseload of complex tenancy issues, including tenancy breaches, arrears enforcement, anti-social behaviour (ASB), safeguarding, and tenancy fraud. • Ensure that lettings, voids management, and tenancy sign-ups are carried out efficiently, in line with allocations policies and void turnaround targets. • Provide specialist advice on tenancy agreements (secure, assured, fixed-term, starter, shared ownership) and take appropriate enforcement action where necessary. • Support residents in sustaining their tenancies, through early intervention, income advice, and referral to support agencies. B. Estate &amp; Property Management • Oversee the condition, safety, and presentation of estates, communal areas, and neighbourhoods. • Organise and carry out regular estate inspections, ensuring follow-up action is taken on repairs, tenancy breaches, and health &amp; safety issues. • Liaise with asset management and compliance teams to ensure properties meet Decent Homes Standards, building safety regulations, and environmental standards. • Lead on tenancy audits and fraud prevention measures. C. Leadership &amp; Team Management • Line manage Housing Officers, Tenancy Officers, and/or Housing Assistants, including workload allocation, case supervision, 1:1s, and annual appraisals. • Provide leadership, coaching, and professional guidance to staff, supporting their development and performance. • Act as first point of escalation for frontline staff in dealing with complex cases or customer complaints. • Deputise for the Housing Manager as required. D. Resident Engagement &amp; Community Development • Promote resident involvement in service improvement, community initiatives, and scrutiny activities. • Build strong working relationships with tenants, leaseholders, and stakeholders to enhance trust, satisfaction, and community cohesion. • Handle escalated complaints in line with the Housing Ombudsman's Complaint Handling Code and organisational procedures. • Work with community safety teams, local authorities, and police to tackle ASB and improve neighbourhood safety. E. Compliance &amp; Regulation • Ensure housing management services comply with legal and regulatory frameworks, including: • Housing Act 1985 and 1996 • Homelessness Reduction Act 2017 • ASB, Crime and Policing Act 2014 • Equality Act 2010 • Data Protection and GDPR requirements • Regulatory Standards of the Regulator of Social Housing • Maintain accurate case records, statistical data, and performance reports. • Monitor performance indicators (arrears, voids, ASB, customer satisfaction) and contribute to service improvement plans. ⸻ 3. Person Specification Essential • Significant experience in housing management within affordable/social housing. • Strong working knowledge of housing law, tenancy agreements, and regulatory frameworks in England. • Proven experience of managing and developing staff. • Excellent problem-solving, conflict resolution, and negotiation skills. • Strong understanding of welfare reform, universal credit, and tenancy sustainment strategies. • Experience working with vulnerable residents, including safeguarding and partnership working with statutory and voluntary agencies. • High level of IT literacy, including use of housing management systems and MS Office packages. • Strong verbal and written communication skills. Desirable • Chartered Institute of Housing (CIH) qualification or working towards it. • Previous experience in line management within a housing association, council, or similar setting. • Knowledge of leasehold management and shared ownership. • Experience in service improvement, project work, or resident engagement initiatives. ⸻ 4. Key Relationships • Internal: Housing Officers, Repairs Team, Income Management, Compliance, Customer Service, Asset Management. • External: Residents, local authorities, police, social services, voluntary sector organisations, contractors, Regulator of Social Housing. ⸻ 5. Additional Information • This role requires occasional evening or weekend work to attend resident meetings or respond to urgent housing matters. • A valid UK driving licence and access to a vehicle may be required for estate visits. • The role is subject to enhanced DBS checks due to safeguarding responsibilities. ⸻ 6. Organisation Values &amp; Behaviours The post-holder is expected to demonstrate and promote [organisation name]'s values, including: • Putting residents first. • Acting with integrity and accountability. • Promoting inclusion, equality, and diversity. • Delivering value for money and continuous improvement. 7. Special Conditions: Able to attend meetings outside of normal working hours on an ad hoc basis. You should be able to get around the Borough to carry out the duties of this post. It is a preference for the post holder to have access to public transport or own car. Personal Effectiveness - As this post has access to vulnerable people the post holder will need to demonstrate that they meet competencies relating to Accountability, Emotional Resilience, Team working and Authority, power and Control. To view the LLP Senior Generic Housing Officer role profile please Click here. About Us Croydon Council's priorities The Council balances its books, listens to residents, and delivers good sustainable services <ul> <li>Get a grip on the finances and make the council financially sustainable</li> <li>Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses</li> <li>Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors</li> <li>Ensure good governance is embedded and adopt best practice</li> <li>Develop our workforce to deliver in a manner that respects the diversity of our communities</li></ul>Key business plan outcomes: <ul> <li>Croydon is a place of opportunity for business, earning and learning</li> <li>Children and young people in Croydon have the chance to thrive, learn and fulfil their potential</li> <li>Croydon is a cleaner, safer and healthier place, a borough we're proud to call home</li> <li>People can lead healthier and independent lives for longer</li> <li>Croydon Council's new ways of working</li></ul>Equal Opportunities Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

LLP Senior Generic Housing Officer

Recovery Coordinator Location: Erith Health Centre, London Salary: £28,690 - £34,730 Contract type / hours: Permanent, 37 Hours 3x Positions Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change. About the Role: As a member of the multi disciplinary team, you will be running a variety of peer support groups as well as working with service users one-on-one in order to build their recovery capital and achieve their recovery goals. We aim to help people to build and sustain long-term recovery from addiction and encourage self-efficacy believing that everyone is an expert in themselves, they often need a helping hand on their journey. We are seeking a positive and motivated individuals who have the ability to navigate a fast-paced and challenging client group with a variety of complex needs. Direct substance use knowledge is not essential but preferred, and we encourage applications from those with transferrable skills and experience. You will be expected to.. <ul><li>Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate.</li><li>Carry out triage/screening assessments and comprehensive assessments with service users.</li><li>Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery.</li><li>Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and their families within their local community.</li><li>Develop and deliver quality programs and packages of work/ psychosocial interventions that meet local need across both group work and one to one formats.</li></ul>What We Offer We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package: <ul><li>27 days' annual leave, rising to 32 after 1 year (plus bank holidays)</li><li>Pension scheme with 4.5% employer contribution, matched up to 6.5%</li><li>Life assurance (3× annual salary)</li><li>Enhanced sick pay and family-friendly pay</li><li>Birthday leave and the option to buy up to 5 extra days' annual leave</li><li>Professional fee reimbursement for relevant qualifications</li><li>24/7 online GP access and Employee Assistance Programme</li><li>Recognition and long service awards via our Way to Go and Aspirations portals</li><li>£500 Recommend a Friend bonus</li><li>Cycle to Work scheme and Credit Union membership</li><li>Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good</li><li>Free will writing service and wellbeing initiatives throughout the year</li></ul>Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. If you need adjustments or support to apply, please email our recruitment team: <a href="mailto:recruitmentteam@waythrough.org.uk" target="_blank">recruitmentteam@waythrough.org.uk</a> How to apply If you're viewing this advert on an external platform such as Indeed, please click 'Apply via company website' to view the full job description and submit your application.

36 hours per week - 12 month Fixed Term Contract (Maternity Cover) Commutable to Redhill Hybrid working - expected office days 2 days per week Job Description - Parashoot Housing Support Officer Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. <ul><li>We Put Customers First in everything we do.</li><li>We will Always Be Curious about how we can do better.</li><li>We work together to Make It Happen.</li></ul>Want to be part of this? We're currently recruiting for a Housing Support Officer to join our Parashoot/Housing Support team. What you'll achieve in the role: The overall purpose of this role is to provide housing support to families, singles, and homeless/sofa surfers, including individual support to enable customers to meet their individual outcomes. Key responsibilities include: <ul><li>Assessing new referrals to establish what customer support is required to enable them to live independently.</li><li>To assist customers in maximising their benefits, budgeting and managing debts, dealing with formals and correspondence, and sign posting to other agencies if required.</li><li>Assisting in setting up tenancies and sourcing essential household items for their home.</li><li>Developing and reviewing support plans with customers and making weekly contact, which can include visits, telephone calls, emails, and text messages.</li></ul>What you'll bring to Raven: For this role, we are looking for someone with the following: <ul><li>A good understanding of the housing support needs of vulnerable people whilst demonstrating excellent customer service and communication skills.</li><li>Strong IT skills, including Office 365 and bespoke systems.</li><li>Experience and knowledge of assessment and support planning systems and skills.</li><li>A full, clean driving licence with use of own personal car.</li></ul>You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. Enhanced DBS clearance will be required for this role. Vacancy Close Date: 20th November 2025 What Raven will offer in return: To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: <ul><li>Competitive salaries</li><li>Fantastic work/life balance with flexible working and generous leave entitlement</li><li>Strong focus on learning and development, with opportunities to grow your skills and career</li><li>Enhanced maternity, paternity, and adoption pay</li><li>Funded health cash plan</li><li>Extensive wellbeing support</li><li>Voucher-based recognition scheme</li><li>Retail discounts</li></ul>Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at <a href="mailto:recruitment@ravenht.org.uk" target="_blank">recruitment@ravenht.org.uk</a> or 0300 123 3399. As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, <a href="mailto:emailrecruitment@ravenht.org.uk" target="_blank">emailrecruitment@ravenht.org.uk</a>, or phone us on 0300 123 3399.

Housing Support Offier

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £26,549.63 plus £4000 London Allowance per annum pro-rata (£27,722.51per annum pro-rata is achieved after 18 months successful performance in the role) Working Hours: Part Time35 Hours per week Working Pattern: Monday - Friday (Half day on Friday) Location: Acre Lane, Brixton If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: • Experience of working within housing management • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs • Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay &amp; generous pension • 28 days holidays plus bank holidays (pro rata) • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Deliver an Allocation &amp; Letting Service: • Liaise with external stakeholders to deliver an effective referral pathway into the service/properties • Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures • Allocate properties ensuring customers meet the criteria, affordability and required landlord checks • Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required • Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy • Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: • Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let • Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant • Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements • Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections • Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers • Prepare files and case notes in readiness for court • Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits • Work directly with customers to monitor or reduce issues of anti-social behaviour within the service • Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing • Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately • Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: • Carryout administrative tasks to support efficient running of the service • Produce reports and other written documentation as required to support housing management delivery • Maintain and update clear, accurate and strength-based records on the appropriate digital platform • Assist schemes in daily operational tasks, including answering phones and working on Reception, as required Other Information • You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours • You will be required to travel to different properties within the defined area as and when required • Use the Lone Worker system as and when necessary • Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc • Deliver your role in line with Riverside company values - "Our Riverside Way" • Participate in team meetings, attend regular supervisions and reflecting practice sessions • Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely • From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager Person specification Essential • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs • Experience of working within house management • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. • Previous experience in positively resolving incidents • Demonstrate initiative and confidence to make and act on decisions • Competent administrative and IT skills (to be able to produce reports and other communications) Desirable • Knowledge of current benefit systems • Knowledge of Housing regulations • Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results • Experience of working within a care &amp; support environment

The Role The HOST Team is looking to recruit a committed and experienced Homelessness Officer to fill a vacancy within the Housing Options and Homelessness Service. This is a frontline role based in the HOST Complex Team, which supports single clients with complex needs who are homeless or at risk of homelessness. The successful candidate will be expected to work from the office, delivering face-to-face homelessness assessments and providing tailored housing advice and support. The role also requires flexibility to work in the community, including with hostel providers, health professionals, and other key partners. This is a fantastic opportunity to join a small, supportive team that values collaboration, shared responsibility, and high standards of customer care. The HOST Complex Team plays a vital role in preventing homelessness and helping vulnerable residents access safe and sustainable housing solutions. Purpose of the Role To provide a specialist homelessness prevention and housing options service to single clients with complex support needs. The postholder will carry out statutory homelessness assessments, issue s184 decision letters, and work collaboratively with internal and external partners to identify sustainable housing solutions. Key Responsibilities <ul> <li>Conduct statutory homelessness assessments in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017.</li> <li>Issue legally compliant s184 decision letters and provide clear, written advice outlining housing options and next steps.</li> <li>Support vulnerable residents with complex needs including mental health, substance misuse, and offending history.</li> <li>Develop and agree housing pathways with clients, including referrals to supported accommodation and other housing options.</li> <li>Liaise with hostel providers, social care, probation, health services, and voluntary sector partners to coordinate support and placements.</li> <li>Represent the council at multi-agency meetings, including hospital discharge planning and case conferences.</li> <li>Maintain accurate, timely casework records and contribute to the achievement of HOST KPIs and service improvement targets.</li> <li>Support the delivery of homelessness prevention initiatives and participate in service development activities.</li></ul>Essential Experience and Knowledge <ul> <li>Demonstrable experience working in homelessness services or a closely related field.</li> <li>Strong understanding of housing legislation, homelessness duties, and prevention strategies.</li> <li>Experience issuing s184 decision letters and managing statutory casework.</li> <li>Familiarity with the Care Act, Equality Act, and safeguarding responsibilities.</li> <li>Experience supporting vulnerable individuals and managing complex cases.</li></ul>Skills and Attributes <ul> <li>Excellent communication skills - able to engage sensitively and effectively with clients and stakeholders.</li> <li>Strong negotiation and advocacy skills - able to broker housing solutions and navigate complex systems.</li> <li>Ability to work independently, manage a caseload, and meet deadlines.</li> <li>Flexibility to work across the community and adapt to changing service needs.</li> <li>Collaborative approach to team working and partnership engagement.</li> <li>IT proficiency, including use of case management systems and Microsoft Office.</li></ul>Training and Development Tower Hamlets is committed to the professional development of its staff. The successful candidate will benefit from: <ul> <li>Ongoing training and learning opportunities, including housing law, safeguarding, trauma-informed practice, and customer care.</li> <li>Access to internal and external development programmes.</li> <li>Support to progress within the Housing Options service and wider council.</li></ul>We believe that investing in our people is key to delivering excellent services. Staff are encouraged to take ownership of their development and contribute to a culture of continuous improvement. Working Environment <ul> <li>Based at the new Whitechapel award wining building, with excellent transport links.</li> <li>Will be required to work on-site and flexibly in the community as needed.</li> <li>Part of a small, supportive team that values collaboration, shared responsibility, and high standards of customer care.</li></ul>Values and Culture The postholder is expected to embody the council's TOWER values: <ul> <li>Together - working across boundaries and with partners to achieve the best outcomes.</li> <li>Open - transparent and inclusive in communication and decision-making.</li> <li>Willing - to challenge, innovate, and take accountability.</li> <li>Excellent - going the extra mile to deliver high-quality services.</li> <li>Respect - for all communities, recognising diversity and promoting inclusion.</li></ul>Apply Now If you are ready to make a meaningful impact and support residents through challenging times, we want to hear from you. For a confidential discussion, please contact Lade Olugbemi, Housing Options Manager - HOST at <a href="mailto:Lade.Olugbemi@towerhamlets.gov.uk" target="_blank">Lade.Olugbemi@towerhamlets.gov.uk</a>. or call on 07904 609 512 Our Benefits <ul> <li>Competitive salary.</li> <li>Local Government Pension Scheme membership.</li> <li>Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.</li> <li>Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).</li> <li>Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.</li></ul>Benefits Tower Hamlets is a truly unique borough at the heart of London - a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people's lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them. Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace - it's a hub for collaboration, innovation and community, designed to bring out the best in our people. As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values - Together, Open, Willing, Excellent and Respect - we are building a positive, inclusive culture where colleagues can thrive. At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London's most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you. Salary range <ul><li>£42,264 - £44,235 per year</li></ul>

Housing & Homelessness - Housing Options Caseworker (HOST Complex Officer)

Homeownership Coordinator Salary £27,574 to £42,773 per annum, depending on skills and experience Permanent, Full time (37.5 hpw) South (Home Based) Home a place where you belong Are you a dynamic, customer focussed housing specialist looking for a new challenge in an exciting organisation? We're looking for a Homeownership Coordinator committed to delivering a consistent and professional Homeownership service aligned with legislation, Home Group policy and our Customer Promise. A key partner to our Operations, you'll collaborate with various teams including Maintenance, Sales, Development and Legal and manage various home ownership tenures including Right to Buy, Retirement, Shared Ownership and more! What you'll do <ul><li>Engage actively in driving customer satisfaction to new heights by delivering exceptional and evolving services.</li><li>Manage Homeownership funds meticulously, ensuring service charges are calculated accurately, in line with statutory requirements and our policies.</li><li>Be on the move to engage stakeholders, attending regional and customer involvement meetings, enriching our community connections.</li><li>Serve as the go-to expert for complex lease and account queries, facilitating seamless collaboration between legal, sales, maintenance, and development teams.</li><li>Champion the Homeownership services within Home Group, influencing decisions and fostering cross-departmental collaboration to enhance operational effectiveness.</li></ul>Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Either an accountancy qualification (AAT) or membership in the Institute of Residential Property Managers (IRPM), or the drive to achieve one, showcasing your commitment to professional development.</li><li>A wealth of experience dealing with complex legal issues, underpinned by a thorough understanding of relevant legislation and best practices, ensuring our services remain top-notch.</li><li>Exceptional customer service skills, equipped to handle challenging situations with professionalism and grace.</li><li>A background in a Homeownership/service charge environment, demonstrating your ability to engage effectively with Homeownership customers and understand their needs.</li><li>Strong organisational and communication skills, enabling you to build robust stakeholder relationships and manage your tasks efficiently.</li><li>Expertise in service charge management, backed by solid numeracy and financial data analysis skills, ensuring transparency and accountability in customer dealings.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits <ul><li>We're a flexible organisation, you'll manage your own diary, so if you need to nip out to walk the dog or do the school run, we're ok with that!</li><li>This is a home based role but occasional travel and regular office attendance is required.</li></ul>What's in it for you? <ul><li>34 days leave (includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!</li><li>Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.</li><li>Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.</li><li>We're Investors in People Platinum employer, a Great Place to Work and 10 th Best place in the UK for Wellbeing"</li><li>Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.</li></ul>Find out more Click APPLY NOW to see our Homeownership Coordinator Job Description , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org" target="_blank">recruitment@homegroup.org</a>.u k Homeownership South

Homeownership Coordinator

Equans is looking for an experienced Resident Liaison Officer to join our team in Slough on a full-time, permanent basis. This is an exciting opportunity to play a key role in supporting residents and clients across social housing and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement and maintenance works. As a Resident Liaison Officer, you'll act as the main point of contact between residents, our site team, and project managers - helping to minimise disruption, manage expectations, and maintain strong relationships within the local community. Key Responsibilities <ul> <li>Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.</li> <li>Work closely with site managers and supervisors to ensure residents' needs are understood and met.</li> <li>Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.</li> <li>Attend and support resident meetings, open days, and community engagement events.</li> <li>Keep accurate records of resident interactions, access arrangements, and any special requirements.</li> <li>Ensure residents' homes are treated with care and respect during all works.</li> <li>Promote Equans' commitment to excellent customer service and community partnership.</li> </ul> Who You Are <ul> <li>Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).</li> <li>Excellent communication and interpersonal skills, with the ability to build trust quickly.</li> <li>Organised and proactive, able to manage multiple tasks and priorities effectively.</li> <li>Empathetic and patient, with a professional and approachable manner.</li> <li>Confident working independently and as part of a wider site/project team.</li> <li>Strong IT and administrative skills for managing resident data and communications.</li> </ul> What We Offer <ul> <li>Competitive salary and benefits package</li> <li>25 days annual leave + bank holidays</li> <li>Pension scheme and life assurance</li> <li>Employee benefits platform with discounts and wellbeing support</li> <li>Opportunities for professional development and career progression within Equans</li> </ul> Who We Are At Equans, we deliver essential services across energy, regeneration, and facilities management, supporting communities as they transition to a sustainable future. Our people are at the heart of what we do - and our Resident Liaison Officers play a crucial part in helping us deliver high-quality, resident-focused service on every project. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Slough United Kingdom

About Us Job Title: Homelessness Prevention &amp; Solutions Officer Contract Types: 2 permanent, 1 fixed term until 31/3/2028, 1 fixed term for 12 months. Salary: £38,976 - £47,229 per annum Location: Housing Customer Services Centre, 90 Putney Bridge Road, SW18 1HR Are you ready to take on a role where your work directly impacts lives? Join our dedicated team in Wandsworth and help prevent homelessness before it happens. We're looking for two passionate and proactive Homelessness Prevention &amp; SolutionsOfficers to support individuals and families at critical moments in their housing journey. We are a London borough providing a very busy statutory homelessness advice service who are looking to recruit a Prevention and Solution Officers to work with us. In this role you will work with all types of people who approach us as homeless or are about to be. They may have become street homeless, or perhaps an individual has been asked to leave home. Maybe someone is being evicted from their tenancy and cannot remain there any longer or you may find that a family must leave their home due to violence. In this role you will work proactively with individuals and families to help support them in their homelessness journey and adhere to legislative guidance as well as policy and procedures set out for you to conduct your role effectively. Within the Prevention and Solutions Service, you will provide tailored advice and information to customers and provide interim accommodation where required. You will work within a hybrid model keeping a focus on the needs of our customers and supporting your work life balance. In addition to this, you will also provide an holistic approach and make the relevant referrals for clients who have complex needs that are not always immediately apparent. Your contribution and support will help those clients to stay in their current home or find a new home by delivery of key prevention techniques and options whilst managing expectations. You will enjoy partnership working, collaboration and have a keen motivation to meet objectives and importance of working towards targets. Whether someone is facing eviction, fleeing domestic violence, or sleeping rough, you'll be there to provide expert advice, practical solutions, and compassionate support. What You'll Be Doing <ul><li>Empowering people: Deliver tailored housing advice and create personalised housing plans that help people stay in their homes or find new ones.</li><li>Taking action: Provide interim accommodation when needed and issue statutory homelessness decisions in line with legislation.</li><li>Collaborating: Work closely with landlords, support services, and other agencies to resolve complex cases and prevent homelessness.</li><li>Managing cases: Own your caseload, conduct thorough assessments, and maintain accurate records using our IT systems.</li><li>Working flexibly: Enjoy a hybrid working model that supports your work-life balance </li></ul>About the role In this role, you will need to do the following: • Prevent and alleviate homelessness by providing housing advice and options to those who present as homeless. • Conduct and review homelessness needs assessments and complete personalised housing plans to help empower individuals to sustain and secure accommodation. • Work collaboratively with various stakeholders and manage expectations. • Demonstrate an excellent customer centred approach and participate in Duty rotas. • Be able to issue out statutory homelessness decision letters aligned with Homelessness legislation in a timely manner. • Ability to take on a caseload and manage this effectively. • Utilise IT systems to accurately update and record information. Essential Skills &amp; Experience <ul><li>Understanding of why people become homeless and how to prevent it.</li><li>Ability to interpret complex legislation and guidance.</li><li>Experience working in fast-paced, customer-facing environments.</li><li>Strong interpersonal and organisational skills.</li><li>Confidence in supporting people with complex needs.</li><li>Resilience and adaptability in challenging situations.</li></ul>Indicative Recruitment Timeline: <ul><li>Closing Date: Sunday 16th November 2025</li><li>Shortlisting: Week commencing 24th September 2025</li><li>Interview Date: To be confirmed</li><li>Test/Presentation: A written test will form part of the interview process</li></ul>We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Homelessness Prevention and Solutions Officer

Job Introduction What you'll do As a not-for-profit housing organisation providing more affordable homes for Londoners, we're on a mission to work better together for our residents and make London home for those who live in our capital, whatever their personal circumstances. We're looking now for people with previous experience of customer service to join our operations team, which has recently been refreshed to ensure we're set up in the best way to deliver the things that matter most to our residents. How you'll do it As a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive. <ul><li>Main Point of Contact: As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.</li><li>Autonomy and Planning: You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.</li><li>Problem Solving: In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.</li><li>Supporting Residents: You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.</li><li>Collaboration and Office Work: You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.</li></ul>Please note this role will be based both in the community - visiting the properties that you manage, and in office The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You'll be tenacious and resilient, with solid problem-solving skills and previous experience in delivering customer service. You don't necessarily need to have worked in housing before, but if you have, that would be a bonus. Most importantly, you'll be someone who genuinely puts customers first, has a passion for our vision and mission, and makes our values visible every working day. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: <ul><li>Customer service experience including developing customer relationships </li><li>Excellent communication skills </li><li>Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another </li><li>Problem-solving skills </li><li>Organisational skills </li><li>Excellent computer skills including Microsoft Word and Excel</li></ul>Desirable <ul><li>Previous housing experience</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Successful candidates will be invited to interview and assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

64 Jobs in London, UK