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Salary - £38,912 - £42,107&nbsp;Our Private Sector Housing team seeks to&nbsp;bring about improvements in the conditions and standards of management of private sector housing.&nbsp;You’ll assist the team in achieving this by leading on the delivery on housing enforcement standards to ensure private sector residential accommodation throughout the District meets statutory standards and help to bring about improvements in conditions and standards of management for residents.With your knowledge of Housing legislation, you’ll be comfortable using formal action where necessary, including attending court.&nbsp;You’ll inspect and licence HMO’s in connection with the appropriate licensing schemes and undertake regular inspections of all HMO’s.&nbsp;You’ll be responsible for assessing a variety of properties using Housing Health and Safety Rating System (HHSRS) and interpret the results of these assessments to determine an appropriate course of action to deal with each hazard identified.Your interpersonal skills will be invaluable as you carry out the effective day to day management and maintenance of the Council owned Hever Road Gypsy and Traveller site and its facilities. In addition to this, you’ll also carry out regular inspections of mobile park homes and park home sites in accordance with the relevant legislation and model standards.This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).Do you want to know more about the role?&nbsp;Please contact Alison Simmons, Head of Housing, on 01732 227272 for an informal discussion about the role.&nbsp;Do you want to ensure you have the best chance of being shortlisted?Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.Closing date:&nbsp;1st December 2024Interviews:&nbsp;11th December 2024

Senior Private Sector Housing Officer

Supported Housing Manager Location: Brent, Luton &amp; Brixton Contract: Full time, Permanent Salary: circa £35,000 per annum depending upon experience; We are a UK-based asset manager and investment company in the social housing sector, committed to delivering exceptional value to our ethical-minded investors. We are seeking a Supported Housing Manager to play a key role in overseeing our seven sites located at Brent, Luton and Brixton. Join our collaborative team dedicated to making a meaningful impact in community-focused residential housing. Key to ensuring the delivery of person-centred support to our tenants, overseeing daily operations, managing the team and maintaining strong relationships with local authorities and other key partners, all while maintaining a high standard of service and compliance. Key Responsibilities <ul><li>Tenant Support and Care Coordination: overseeing support workers to ensure all tenants are regularly monitored, manage risk and needs assessments and address individual tenant requirements through personalised support plans;</li><li>Operational Management: oversee property-related daily operations to maintain high standards in compliance, policies and health and safety whilst also ensuring accurate and timely documentation;</li><li>Team Management: lead and manage support staff, including recruitment training, performance management, and appraisals, encouraging a positive and accountable work environment;</li><li>Financial Oversight: monitor property budgets and ensure all tenant payments, housing costs and service charges are met, collaborating with the finance team for accurate financial reporting;</li><li>Community and External Partnerships: build and maintain strong relationships with local authorities, social care services and other agencies; and</li><li>Represent Orisha: attend multi-agency meetings and represent the business positively to enhance service provision and explore new growth opportunities.</li></ul>Whilst this job description covers the main duties and responsibilities of the role, it is not exhaustive. The role holder is expected to undertake any other reasonable duties within their capabilities and the scope of the post as specified by their manager. Skills &amp; experience <ul><li>Experience: proven experience (up to 3 years would be ideal) in supported housing management or a similar field with a strong understanding of tenant support needs and housing management</li><li>Qualifications: GCSE or equivalent (preferred); a valid Driving Licence is mandatory.</li><li>Skills: excellent organisational, communication and management skills, with the ability to effectively collaborate with internal teams and external partners.</li></ul>We are an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability. REF-218142

Supported Housing Manager

Job Description Grade 1/2- £27345- £28521 pro rata (18 hours per week) We are looking to appoint a permanent full time Housekeeper within our Sheltered Housing Team working 18 hours weekly, Monday to Friday, based on site at our Sheltered Schemes located across the Borough. There will be some local travel required between sites. The successful candidate will be someone who can evidence high standards of work and the flexibility to go the extra mile to ensure our Sheltered Schemes are clean, safe and comfortable places our residents and the Supported Housing Team can be proud of. Have access to own vehicle, as this post may require cover at other sites on occasion. Reporting to our Sheltered Scheme Officers, there will be daily contact with residents, visitors and staff and responsibility for ensuring our communal areas are clean, tidy and safe. Our Housekeepers are often first to spot and report any health and safety concerns around the Scheme. They are responsible for the safe use and storage of all Housekeeping products on site and the ordering of new stock to maintain essential supplies. The closing date for the receipt of applications is 7/12/24, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770. Please view Job Profile here Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. About Us With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. Find out why you should work for Havering Council.

Housekeeper Supported Housing

Vacancy Name Recovery Coordinator Vacancy No VN4663 Employment Type Permanent Hours Per Week 37.00 Work Pattern Includes evenings Location Grays Inn Road Location Region South East Location City London Location Postal Code WC1X 8QS Interview Date 16 Nov 2024 Job Details Recovery Coordinator - Full Time, Permanent Working Hours - Successful applicant will be required to work one late shift on a rota'd basis - this can be discussed more at interview. Interviews will be held face to face. What we do.... Better Lives Recovery Service offers support to residents of Islington who are at any stage of their substance misuse recovery journey. Our mission is to enable others to find the support they need within their local community. We help them to access support services and to build a community of support in order for them to live the lives they want to live. We work with people who have completed or are receiving treatment for drug and alcohol issues, and our focus is on the whole person, rather than the substances themselves. About the role... As a member of the multi disciplinary team, you will be running a variety of peer support groups as well as working with service users one-on-one in order to build their recovery capital and achieve their recovery goals. We aim to help people to build and sustain long-term recovery from addiction and encourage self-efficacy believing that everyone is an expert in themselves, they often need a helping hand on their journey. We are seeking a positive and motivated individuals who have the ability to navigate a fast-paced and challenging client group with a variety of complex needs. Direct substance misuse knowledge is not essential but preferred, and we encourage applications from those with transferrable skills and experience. You will be expected to.. <ul><li>Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate.</li><li>Carry out triage/screening assessments and comprehensive assessments with service users.</li><li>Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery.</li><li>Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and their families within their local community.</li><li>Develop and deliver quality programs and packages of work/ psychosocial interventions that meet local need across both group work and one to one formats.</li></ul>To view the full job description, click here. Who are we... Humankind is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report here to read more about the important work that we have done. What can Humankind offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Humankind Support Networks Humankind is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@humankindcharity.org.uk" target="_blank">people.recruitment@humankindcharity.org.uk</a> Salary Period Per Annum Vacancy Salary Range £26,250 - 34,650 DBS Requirement Enhanced Does role require Police/Prison vetting? Not Applicable Driving licence required for role? No Applications Close Date 08 Dec 2024

Recovery Coordinator

Contract Terms Starting salary: PO5 £50,574 - £53,607 per annum Contract type: Permanent, Full time Interview date: 12th &amp; 13th December 2024 Closing date: Sunday 1st December 2024 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role This is an excellent opportunity for an experienced Manager to join is to effectively deliver a front-line service. As a Team Manager you will need to ensure that the work of your team is compliant with statutory requirements and that you play a key role in shaping and delivering services for households in housing need, keeping abreast of new initiatives and caselaw and working in partnership to maximise positive outcomes for customers. You will be required to work under pressure managing one of five generic teams responsible for offering essential and holistic front-line services by finding practical and long-term housing solutions for those homeless or at risk of homelessness. You will provide strong leadership and ensure staff are competent in working within statutory requirements. About you To be considered for this role, you must have extensive understanding of housing and homelessness legislation. You will require excellent people management skills; managing a diverse team covering a broad range of duties to find housing solutions for homeless applicants or those at risk of homelessness. You will be required to work strategically with colleagues across the Council and with external partner agencies to ensure the Council's strategic housing and homelessness objectives are achieved. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Needs Team Manager

The role Job Title: Building Safety Manager Salary: £53,283 - £56,082 Location: The Johnson Building, Farringdon, EC1N 8JS. This role is also eligible for our smarter working policy Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 58,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England About the Role: We are looking to recruit additional Building Safety Managers as part of a new team to assist with further developing our Building Safety Management systems (BSMs) and safety regime to deliver real improvements in customer safety &amp; engagement. You will take all reasonable steps to prevent any building safety incidents and reduce the severity of an incident, should one occur. You will be inquisitive in approach and will use data, information, site surveys, feedback &amp; insight from customers to anticipate where issues may be present and take actions to mitigate individual issues and improved systems of working to mitigate repeat issues. You will review, instigate and record quality assurance interventions in order to build evidence to support our BSMs and production of building safety cases. What you will need to Succeed: The successful candidate will have a strong technical background with a clear understanding of the Building Safety Act, Building Regulations and British Standards with experience gained in housing and property. You will be a key contact both internally and with 3rd party free holders and managing agents to ensure that the occupants of our building are safe and feel safe. So great project management and interpersonal skills is essential. You will be working as part of team of specialists, where customer focus, competence, cultural change, collaboration and information sharing and systems working are essential. Due to the nature of this role a full driving licence is required and access to transport. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Building Safety Manager

About us Lendlease are a globally integrated real estate group, we draw on decades of experience and the latest thinking in development, design, placemaking, construction and investments to deliver iconic and enormously successful places. Our residences offer more than just a home. We create places people want to be, care about and feel connected to. Tenants are offered flexible leases and superior service, quality eco-conscious living and a sense of community through social connection and convenience. The result is a build to rent/multifamily product centred on tenant experience to provide the best outcome for both our residents and leasing success. The Role Lendlease is seeking to appoint a Community Manager to support us in realising our vision. This role is critical to the development and success of this new team and will be responsible for the profitable operation of the apartment community, while providing excellent customer service and asset preservation and enhancement. What will you do? <ul><li>Supervise the daily activities of multiple operations teams to support efficient operations and ensure property services meet Company standards, or supervise and coordinate the staff or team leaders which may include overseeing the provision of quality services for customers and allocating tasks within client management plans to support staff in efficiently and safely performing their duties and to ensure all residents receive quality services in line with Company standards.</li><li>May typically oversee the maintenance and repair works undertaken by operations staff, regularly reviewing property facilities, identifying potential security and safety risks, allocating tasks needed to address risks and overseeing maintenance works to ensure the Property remains compliant with Company and statutory environmental, health and safety (EH&amp;S) standards.</li><li>Supervise and facilitate the daily performance and development of operations staff, coaching and building the skill sets required to ensure that staff are adequately resourced to perform their duties.</li><li>Build a vibrant, safe and welcoming community our residents enjoy being a part of.</li></ul>You will bring <ul><li>Proven block management / residential property management experience.</li><li>Experience in either a business operations role, and/or knowledge of the property management industry, and property management principles and relevant legislation.</li><li>Motivational team leader with experience delivering exceptional customer service</li><li>Results focused.</li><li>Excellent communication and organising skills including the ability to concurrently manage multiple tasks involving varied stakeholder groups.</li></ul>What we provide <ul><li>Car allowance </li><li>Industry leading pension scheme</li><li>Private medical health benefit and dental plan options</li><li>Enhanced parental leave</li><li>Life assurance</li><li>25 days annual leave with the option to buy or sell additional days</li><li>Wellbeing leave</li></ul><ul><li>Health and wellbeing support and initiatives</li><li>24/7 confidential Employee assistance programme</li><li>Discounted gym membership to over 2,500 gym's nation wide</li></ul>Want to find out more about our benefits? Click here. Belong at Lendlease We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are just the norm. We are a disability inclusive employer. Click here to see our standard recruitment process. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method. We build careers, develop skills, and invest in people. Imagine what more you can do here. Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

Community Manager

Are you personable, passionate and thrive working with older people? Do you have a natural ability to network and build effective relationships? If so, you could be a Scheme Manager at Peabody, helping our older residents to maintain their independence, whilst ensuring their safety and security. Your typical day could start with providing practical assistance to a resident before you undertake a site inspection. Then you might be meeting with an internal or external stakeholder to effectively signpost a resident to additional or specialist support before you lead a scheme event promoting resident participation and wellbeing. As Scheme Manager, you'll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents. You'll actively work with residents in the management of their self-contained flat, developing and improving Peabody's service to them and ensuring we take full account of our older residents' needs. Success in this role requires your presence at the sheltered housing scheme for five days each week, a total of 35 hours, as well as the ability to drive and have access to a vehicle. Your role covers all aspect of housing management - everything from estate, scheme, and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you're energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. To be a success in this role, you're <ul> <li>Experienced in providing support to vulnerable adults.</li> <li>Experienced working in housing.</li> <li>Knowledgeable of the importance of record keeping and understand safeguarding.</li> <li>A driver and have access to a vehicle with the appropriate insurance. </li></ul> This role will require an Enhanced DBS check Here just a few of the benefits for working at Peabody: <ul> <li>30 days' annual holiday plus bank holidays </li> <li>Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.</li> <li>4 x Life Assurance</li> <li>Professional development by access to "paid for" apprenticeship programs and qualifications</li> <li>Two additional paid volunteering days each year </li> <li>Family friendly policies</li> <li>Up to 10% pension contribution matched 1:1</li></ul>Are you ready to apply? Please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. If you need to ask us anything else at all, feel free to drop an email to Chloe at <a href="mailto:Chloe.Singleton@peabody.org.uk" target="_blank">Chloe.Singleton@peabody.org.uk</a> and one of our team will be in touch. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. Interviews will take place week commencing the 9 December.

Scheme Manager

Neighbourhood Officer Croydon Area Up to £37,000 plus paid business mileage Own Vehicle Required Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde's commitment to improving customer service, Building Safety &amp; improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles. The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities <ul><li>Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.</li><li>Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.</li><li>Provide a proactive front-line service to customers. </li><li>Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.</li><li>Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.</li><li>Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.</li><li>Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.</li><li>Maintain accurate records, documentation, and databases related to property management activities.</li><li>Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.</li></ul>Essential Qualifications and Skills <ul><li>Previous experience within a site-based Neighbourhood or Housing position.</li><li>Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.</li><li>Excellent communication and interpersonal skills for effective stakeholder engagement.</li><li>Attention to detail and ability to maintain accurate documentation.</li><li>Problem-solving skills to address maintenance and tenancy issues.</li></ul>Benefits <ul><li>Great holidays</li><li>Volunteering days off</li><li>35 hour working week (9-5)</li><li>A fantastic pension</li><li>Life insurance</li><li>Cashback on healthcare </li><li>Shopping discounts </li></ul>Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Officer

If you love creating memorable, impactful learning experiences that support people to grow and meet their potential - this could be your perfect next move. Our Learning and Development team is seeking a Learning and Development Advisor to join their team. You don't need to have stepped foot in a publisher's before to work with us, we're interested in bringing in new perspectives and challenging our thinking and ways of doing things. You'll be leading the ongoing development and delivery of learning opportunities as part of The Academy - a comprehensive suite of offerings available to colleagues; including workshops, mentoring, and online learning. You'll partner with expert trainers and teams across our business to create exceptional learning experiences and be the go-to person for learning queries. You'll lead our company mentoring programmes and support colleagues undertaking professional qualifications and external training. Key responsibilities: <ul> <li>Project plan The Academy activities across the year, including advertising, workshop scheduling, and managing timelines.</li> <li>Manage the learning offerings, build strong trainer relationships, and create internal communications.</li> <li>Partner with internal and external training providers to ensure high-quality learning offerings.</li> <li>Facilitate two bitesize internal workshops: Build a Book and Focus Plan Prioritise.</li> <li>Oversee the evaluation and review process, including designing evaluation methods and reviewing feedback.</li> <li>Develop new learning offerings or content as needed, collaborating with relevant teams and experts.</li> <li>Establish strong relationships with colleagues, managers, and HR Generalists to support learning needs.</li> <li>Manage the company mentoring programmes, including communications, application process, and briefings.</li> <li>Coordinate approvals and booking for professional study support and external training requests.</li> <li>Record and track Academy spend against the budget, highlighting any over or under spend.</li></ul>What you will bring: <ul> <li>Relevant experience in a learning and development or people-based role.</li> <li>Experience managing programmes, courses, or events.</li> <li>Some experience curating and designing blended learning solutions.</li> <li>Strong verbal and written communication skills.</li> <li>Strong organisational skills with the ability to plan ahead and manage projects in a fast-paced environment.</li> <li>Creative thinker and pragmatic doer, able to translate ideas into practical solutions.</li> <li>Proactive approach, able to move ideas forward and spot potential obstacles.</li> <li>Strong attention to detail.</li> <li>Ability to connect and collaborate effectively.</li> <li>Ability to guide, support, and challenge as needed.</li> <li>Evidence of building strong relationships across levels and departments.</li> <li>Sound judgement and ability to work autonomously to solve problems.</li> <li>Curiosity to learn and apply insights about teams, roles, and the business to the learning offering.</li></ul>About Penguin We're the UK's largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you'll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone. Our approach to hybrid working While our offices are places for you to connect, collaborate and celebrate with colleagues, having flexibility about where you work is just as important for doing your best work and for your wellbeing. So, we don't have a one-size-fits-all approach when it comes to how we work across Penguin Random House UK. For this role, there are regular meetings and activities that you will need to attend in person mainly at our offices in London. Outside of these moments, you can choose to work remotely. We are happy to discuss this arranging further with you during the recruitment process. Application instructions Please apply with your CV and cover letter outlining why you are the right candidate for the role by 11:59pm on Sunday 24th November. <ul> <li>We anticipate a two-stage interview process which will include a virtual first-stage interview and in-person second stage interview. We are happy to discuss this further with you throughout the recruitment process.</li></ul><ul> <li>Please ensure you include a cover letter, as it is a crucial part of our assessment process. The cover letter offers an opportunity to show how your experience and interests align with the role requirements. Typically, we expect the cover letter to be between 500 and 1000 words.</li></ul><ul> <li>Please note we are looking for someone to join the team as soon as possible, but we are also happy to accommodate a reasonable notice period for the right candidate.</li></ul>What you can expect from us: Salary: circa £35,000 dependent on how your skills and experience align to the role, plus bonus and benefits. Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition. Our benefits include: <ul> <li>Financial - discounted shopping, season ticket loan, rental deposit loan</li> <li>Wellbeing - healthcare cash plan, employee assistance, gym loan</li> <li>Lifestyle - taste card, tech scheme, free and discounted books</li></ul>For our full benefits list please visit: <a href="https://www.penguinrandomhousecareers.co.uk/what-we-offer/" target="_blank">https://www.penguinrandomhousecareers.co.uk/what-we-offer/</a> The recruitment process: You can read about our recruitment process at <a href="https://www.penguinrandomhousecareers.co.uk/how-we-hire/" target="_blank">https://www.penguinrandomhousecareers.co.uk/how-we-hire/</a> As a Disability Confident Committed organisation, we're part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can't take all eligible candidates to interview. We encourage you to tell us about any reasonable adjustments you may need by emailing <a href="mailto:PRHCareersUK@penguinrandomhouse.co.uk" target="_blank">PRHCareersUK@penguinrandomhouse.co.uk</a>. Remember, you only need to share what you are comfortable to for us to support your request. Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee. Company: Penguin Books Limited Country: United Kingdom State/Region: London City: London Postal Code: SW11 7BW Job ID: 275378 Date: 13 Nov 2024 Location:

Learning and Development Advisor

Salary: £36,966 to £43,121 per annum Location: Borehamwood, Oaks Court - Hybrid working arrangement. Hours: 18 hours per week Contract Type: Secondment/Fixed term contract until 30th May 2025 We're looking for a confident, customer focused Neighbourhood Response Officer to be based our Borehamwood office and to carry out neighbourhood management of properties in the local regions. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information NRO Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or alternatively visit our website for more information. To find out more about who we are and what we do, please click here or please visit our website or click 'apply. Closing Date: Thursday 28th November 2024 at midnight Applicants must be able to travel across regions as required. This is a hybrid role with a base location at our office in Borehamwood. Candidates will have the ability to work flexibly between the office and home and the local regions in line with business needs. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Neighbourhood Response Officer

We're looking for an experienced Community Manager to support our social strategy, encourage engagement and build a loyal community. Responsibilities: <ul><ul><li>Develop a market leading community strategy that will proactively engage with our community, attract new community managers, and underpin our customer experience.</li><li>Be a data superstar who can take lots of data and turn it into actionable insights for multiple stakeholders.</li><li>Run community and brand social engagement across our channels (Facebook, Twitter/X, Instagram, TikTok, YouTube).</li><li>Be responsible for fostering engagement, building relationships and maintaining the integrity of our communities.</li><li>Work alongside the social team, customer service team, and wider marketing stakeholders to prioritise and align the strategy to the needs of the community.</li><li>Innovate in how we can turn customers into superfans.</li><li>Be the voice of the customer within our business, ensuring that they feel heard by responding to enquiries and feedback. </li><li>Ideate and innovate new ways to seed content out to new audiences</li></ul></ul>Requirements: <ul><ul><li>Worked in a community management, marketing, customer service or social media role for at least 4 years.</li><li>Experience with social media platforms and knowledge of their differences and nuances.</li><li>Strong understanding of social media metrics and ability to analyse data and turn into insights and recommendations for the team.</li><li>The ability to develop creative, engaging and original social-first community content.</li><li>Experience of working in a fast-paced environment and able to juggle multiple projects at once</li></ul></ul>Nice to have: <ul><ul><li>Content creation: Experience with content creation themselves and comfortable with Adobe products, Figma etc.</li><li>Industry experience: Experience within fintech/trading industry is preferred but not essential</li></ul></ul>In return, you will receive: <ul><ul><li>Full annual performance assessment</li><li>Medical Insurance Coverage</li><li>Provident Fund</li><li>Hybrid type of work with flexible working hours</li><li>Modern and outstanding equipment</li><li>Employee referral program</li><li>The opportunity to work with one of the smartest teams on the market. </li></ul></ul>

About this job Are you passionate about shaping the future of housing in our community? Do you have the vision, leadership, and strategic mindset to drive innovation and positive change in housing services? We are seeking a dynamic and results-oriented Housing Strategy Manager to join us on our exciting journey. In this vital role, you will lead on developing, implementing, and monitoring our housing strategies, ensuring that we meet the needs of residents today and in the future. You'll be at the forefront of delivering policies that tackle housing challenges, support regeneration, and ensure that everyone in our community has access to high-quality, safe, and affordable housing. If you thrive on creating strategic partnerships, influencing policy, and delivering tangible outcomes, this could be the perfect opportunity for you. Special requirements for this post • Lead and Develop Housing Strategies: Drive the development and implementation of innovative housing strategies, ensuring alignment with national policies, local priorities, and the needs of diverse communities. • Policy and Planning: Lead on housing policy development, working with internal teams and external partners to address housing supply, affordability, and sustainability challenges. • Partnership Working: Build and maintain strong relationships with key stakeholders, including housing providers, developers, government bodies, and community organisations, to deliver on housing priorities. • Performance Monitoring: Ensure the effective monitoring and evaluation of housing initiatives and strategies, reporting on outcomes and recommending improvements. • Innovation and Improvement: Stay ahead of the latest housing trends, legislative changes, and funding opportunities, ensuring that the council's housing strategy remains progressive and responsive to emerging challenges. • Resident Engagement: Ensure residents' voices are central to shaping housing services and that strategies reflect their needs and expectations. About you We're looking for an experienced and proactive leader with a strategic mindset, a strong understanding of housing policy, and the ability to manage complex projects. You'll have a proven track record of delivering housing strategies in a local authority or similar environment and possess excellent communication and negotiation skills to work with a range of stakeholders.

Housing Strategy Manager

About us Tower Hamlets is one of London's most diverse, vibrant boroughs. It's a melting pot of creativity, enterprise and cultural life that brings the best of London together in just eight square miles. It's also a borough of contrasts, and as a Council, we know that Tower Hamlets is on a vital journey of improvement. There are tough challenges we need to tackle, but with that comes a unique opportunity to make a real impact. We're changing - rapidly. This is a place where people make things happen. Where everyone works together with zeal, passion, and pride. As an employer, we can offer a generous annual leave package, competitive pension, and flexible working. About the role This is an exciting time to be part of the Housing Options Service and the Council's major new Homelessness Transformation Programme. Join us in bridging the gap in healthcare and Housing. We are seeking a dedicated and compassionate Hospital Discharge Housing Coordinator to join our team. In this vital role, you will play a key part in facilitating safe and supported transitions for patients in the hospital who may be threatened with homelessness or are homelessness. Your work will directly impact individuals' well-being and contribute to reducing homelessness among vulnerable residents of Tower Hamlets. As a Hospital Discharge Housing Coordinator, you will work closely with healthcare professionals, social workers, housing providers, and patients to ensure seamless transitions from hospital settings to stable housing and work with the patient to prevent homeless, where possible. You will conduct homelessness assessments and the housing needs of applicants supporting them to develop a personalised housing plan and issuing statutory notification letters individuals' housing needs. Coordinating temporary accommodation placement arrangements and provide ongoing support to promote successful reintegration into the community. The Person We are looking for a candidate who have knowledge of the Housing Act, housing options, support services, and local housing policies, particularly related to homelessness. Previous experience in housing support, social care, or healthcare coordination, with a specific focus on homelessness prevention and intervention. If you have excellent interpersonal and communication skills and can engage effectively with stakeholders and work collaboratively within multidisciplinary teams to build positive relationships, we are looking for you. If you have strong problem-solving abilities to assess complex needs and develop tailored housing solutions with exceptional organisational skills to manage caseloads and coordinate discharge processes efficiently. If you are confident, experienced, and are an adaptable self-starter with the ability to work proactively on your own initiative, then you may be the one we are looking for Join us in making a difference in the lives of residents of Tower Hamlets and contribute to improved healthcare outcomes through effective housing coordination. Apply now The job description and how to apply can be found at TowerHamlets.Jobs . For a confidential discussion about this role, you may contact, 'Lade Olugbemi, Housing Options Team Manager - HOST, M+44 (0) 7904 609 512/ <a href="mailto:lade.olugbemi@towerhamlets.gov.uk" target="_blank">lade.olugbemi@towerhamlets.gov.uk</a> Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect. Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

Housing and Homelessness - Hospital Discharge Housing Coordinator

INTERNAL ONLY VACANCY - THIS VACANCY IS ONLY AVAILABLE TO EMPLOYEES OF THE L&amp;Q GROUP AND ITS SUBSIDIARIES. ANY APPLICATIONS RECEIVED FROM EXTERNAL CANDIDATES WILL NOT BE PROGRESSED. Job Title Neighbourhood Housing Lead Contract Type Permanent x 2 roles Hours Full time Persona Agile 20-40% Attendance office required. Patch Location Lewisham - SE and Kent Reporting Office West Ham Lane, Stratford, London, E15 4PH Salary £34,904 plus Essential Car User Allowance (if Criteria Met) Closing date for completed applications 20th November 2024 Interviews will be held via Microsoft Teams on a date yet to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package: <ul> <li> Strong family-friendly policies </li> <li> Committed Learning &amp; Development </li> <li> Annual leave starting from 28 days rising to 31 PLUS bank holidays </li> <li> Excellent Pension Scheme - double contribution up to 6% </li> <li> Generous non-contributory life assurance </li> <li> Westfield Health Cash Plan </li> <li> An Employee Assistance Programme </li> <li> Great places to work certified 2023-2024 </li> <li> Best Workplaces for Women </li> </ul>As the Neighbourhood Housing Lead, you'll be responsible for the following: <ul> <li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li> <li> You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. </li> <li> You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. </li> </ul>The successful candidate should: <ul> <li> You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. </li> <li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. </li> <li> You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. </li> <li> You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. </li> <li> Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. </li> <li> Have demonstrable experience in a similar role. </li> <li> Have a valid license and access to a car for work use. </li> </ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Neighbourhood Housing Lead - Lewisham - 6270

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as part of our Alcohol Team, based in Romford, Havering. The team supports people with their substance use issues. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Location: Romford Full Time Hours: 37.5 per week Full time Salary Range: £27,449.53 - £31,529.41 Dependent on experience ( pro rata for part time hours) Allowance: £2163.26 Outer London Weighting pro rata for part time hours Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li><li>Research, design and prepare subject matter and materials for groups / pods. </li><li>Deliver structured content within group settings to service users at various stages of recovery </li><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities</li></ul>If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe Outer London Weighting (£2,163.27) Closing Date 30/11/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Kim McCardle | <a href="mailto:kim.mcardle@cgl.org.uk" target="_blank">kim.mcardle@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

The vacancy 37 hours per week Are you passionate about ensuring the safety and well-being of residents? We are seeking a dedicated Building Safety Manager to oversee 4 high-risk buildings, across our stock. As a Building Safety Manager, you will be pivotal in ensuring the safety and compliance of our buildings. Your role will involve supporting Watford Community Housing in fulfilling their safety and regulatory duties, thereby enhancing the well-being and security of our homes. What's the role? As a Building Safety Manager, you will play a crucial role in ensuring the safety and well-being of our residents, particularly in high-rise buildings. Your day-to-day responsibilities will include: <ul> <li>Safety Case Maintenance: Managing and maintaining the safety case for buildings over 18LM, proactively identifying risks and implementing mitigating measures.</li> <li>Building Safety Management: Overseeing the safety of all buildings over 11LM, conducting regular inspections of high-rise buildings to assess fire safety measures, serving as the primary contact for all building safety issues and compliance.</li> <li>Resident Engagement: Providing essential fire safety information to residents and addressing any concerns they have about their homes, implementing / managing the businesses Resident Engagement Strategy (RES)</li> <li>Mandatory Reporting: Establishing and operating a mandatory occurrence reporting regime, reporting to the Building Safety Regulator (BSR).</li> <li>Compliance: Conducting hazard assessments, developing safety cases, gathering Regulation 38 information for new builds, and liaising with regulatory bodies to ensure compliance with all relevant legislation.</li> <li>Information Management: Review, update, and maintain information on buildings and occupants, ensuring our systems support ongoing safe management (Golden Thread).</li> <li>Reporting: Provide monthly safety and engagement reports to the Head of Asset and Sustainability, and quarterly updates to the Executive Management Team (EMT).</li></ul>What are we looking for? We are looking for an individual who thrives on responsibility and independence, enjoying the challenge of working autonomously and making key decisions that impact the safety and well-being of our residents. You will have undertaken this role previously, with strong experience in both fire and building safety roles. Building strong relationships with colleagues and external stakeholders comes naturally to you, enabling you to drive forward initiatives that enhance building safety. You will need to be onsite regularly for inspections and assessments, but you will also have the flexibility to work remotely when focusing on reporting and strategic planning. Essential: <ul> <li>Proven experience in building safety management or a related field, with at least 3 years' experience. </li> <li>NEBOSH fire safety (or equivalent) </li> <li>Building related degree or similar qualification/experience </li> <li>Evidence of Continuing professional development (CPD)</li> <li>Possess the capability to comprehend and implement fire and structural safety principles effectively, ensuring the safety of high-rise buildings and their occupants.</li> <li>Have a solid grasp of building safety and public health principles and technical standards, with the skill to coordinate and integrate this knowledge comprehensively.</li> <li>You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.</li> <li>You will need to maintain a satisfactory basic level DBS check.</li></ul>Desirable: <ul> <li>Experience is navigating the Building Safety Regulator Gateways.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to work independently and make informed decisions.</li> <li>Commitment to continuous improvement and resident safety.</li> <li>Knowledge and experience of working in the housing sector. </li> <li>Knowledge of Microsoft Office including Excel</li></ul>What can we offer you? We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme. How we work We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role. How to apply If you are committed to Building Safety and looking for a rewarding role, we would love to hear from you! If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV. The closing date is 29 November 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 2 December 2024. About us We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives. We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for. We have exciting plans for the future - and you could help us to achieve our goals. Find out more at <a href="http://www.wcht.org.uk/letsgo" target="_blank">www.wcht.org.uk/letsgo</a>. Benefits Access to season ticket loans Online rewards with shopping discounts Cycle to work scheme 28 days annual leave Pension scheme 2 paid volunteering days

Job Introduction What you'll do Our Supported Housing teams work hard to deliver excellent housing management services to our residents to help them attain the best outcomes possible. This work makes a direct and positive impact on thousands of vulnerable people every day. Our Agency Managed portfolio is a central part of our purpose: working with around 30 different managing agencies that support our most vulnerable residents across approximately 1,300 properties. The Agency Contracts Manager role is crucial to ensuring managing agents deliver services of the highest quality. As Agency Contracts Manager will have in-depth knowledge of the supported housing sector and housing management processes at a large Registered Provider, along with the strategic thinking required to improve our practices and maximise our housing portfolio. You will have experience of overseeing management agreements for a landlord or delivering on management agreements as the managing agent. This experience will enable you to understand our customers' varied needs and how to ensure the managing agents deliver a great service to them. How you'll do it Establish and maintain a culture of service improvement, supporting your team to deliver our KPIs and evolving customer needs. <ul><li>Advocate for customers, leading by example to demonstrate a commitment to excellent customer service.</li><li>Managing relationships with key stakeholders and partners, promoting and representing NHG at the appropriate levels.</li><li>Work with commissioning authorities and management agents to agree client groups and appropriate housing management contracts for our properties.</li><li>Maximise income and minimise risk to NHG and our customers, ensuring appropriate checks and controls are in place.</li></ul>The Ideal Candidate We need your ability to manage and lead by example and support your team to solve problems as well as empowering them to provide outstanding services to our vulnerable customers. This is a challenging and rewarding role. You'll need to be adept at staff management, have experience in multi-layered stakeholder engagement, have strong contract management skills, and a passion for excellent customer service. If this unique challenge sounds like the opportunity you're looking for we'd love to hear from you. Essential: <ul><li>Proven leadership in exceeding KPIs and delivering excellent services to residents. </li><li>Experience of overseeing management agreements for a landlord or delivering on management agreements as the managing agent with an eye for detail. </li><li>Understanding of customer needs in supported housing and the impacts on housing management. </li><li>Experience of managing conflict between stakeholders. </li></ul>Desirable: <ul><li>Relevant qualification in housing or management background.</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Closing date is 23:59 on 22 November 2024 Step 2: Successful candidates will be invited to interview and presentation Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an enhanced check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents <ul> <li> Values and Behaviours.pdf </li> <li> Agency Contracts Manager New (003).pdf </li> </ul>

Agency Contracts Manager - Supported Housing

Housing Manager High Wycombe and Milton Keynes Permanent, Full Time (37.5 hpw) Salary £32,000 pa to £38,000 pa (depending on skills and experience) plus great benefits including Health Cash Plan Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in High Wycombe and Milton Keynes. You'll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. </li> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul> <li> You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too! </li> <li> You have, or are willing to work towards Chartered Institute of Housing Level 3 </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul> Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in High Wycombe and Milton Keynes and two days working from home. </li> <li> There is a close support network, we meet regularly on Teams and face to face on a quarterly basis. </li> <li> Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview. </li> <li> We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Brent area working on Social Housing Decarbonisation Fund which will include, Scaffolding, Window &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role You will be providing basic support, advice and guidance to vulnerable people, this includes working with young people aged 18 + who are living in supported housing. You will support our service users when needed and complete administrative tasks within the office and reception to support the wider team. This post is subject to a satisfactory enhanced disclosure from the Disclosure and Barring Service and all offers of employment are subject to the receipt of two satisfactory references. We encourage applications from people that can work weekends and unsociable hours, the job will require you to work independently. For more information please download our job profile available on our website. More about you To be considered for this role you will have an awareness of safeguarding issues with experience of supporting a vulnerable client group is essential; you will support a busy scheme and as such you will need to work well in a team and enjoy working collaboratively. In what can often be demanding or difficult situations you will need to remain calm and positive in your approach. You will also be expected to demonstrate at interview an ability to assess and deal with conflicting demands within a fast-pacing environment and a commitment to delivering customer service to a high standard. It is essential to have a UK driving licence and access to a vehicle. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> <li>Pension with matched contributions up to 7%</li> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave</li> <li>Cashback plan for healthcare costs - up to £500 saving per year</li> <li>A bonus scheme for all colleagues at 2%</li> <li>Training and development</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

Housing Support Worker

Job Description This Job posting is only open to Internal Applicants at Brent Council Salary range: £55,155 - £61,617 p.a. incl. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time (required to attend the offices in Wembley or Court at least three times per week) Join an exciting Legal Service Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post In our Housing Litigation Team, we are looking for a Senior Homelessness/Civil Litigation Lawyer: 1. To actively support the management of the department. 2. To provide high level and proactive expert legal advice on homelessness to the Council, its members and officers and to be a point of contact for members and senior officers on legal matters pertaining to homelessness. 3. To attend court or tribunals or public inquiries as a Senior Homelessness Lawyer and in particular, conduct high quality advocacy in the County Court, High Court including all hearings up to trial and appeals and including complex hearings. 4. Advising the Council and senior officers on Housing Law and related matters 5. Allocation of work to appropriate members of staff 6. Monitoring the quality of work undertaken by the team 7. Managing a team of around 4 and ensuring adequate training and development The Person The successful Senior Homelessness/civil litigation Lawyer will possess: • A current practising certificate (either as a Barrister, Solicitor or Legal Executive) • A can-do attitude with the confidence to lead a team. • Strong experience in all matters relating to housing law/Civil Litigation • Ability to anticipate problems and solve them accordingly. • Must be dependable and self-reliant. The role includes some excellent benefits such as: • Local Government pension scheme • Bike loan and season tickets • Discounts in local cafes, shops and restaurants • Generous maternity, paternity and adoption leave • Access to a health insurance scheme • Supportive staff networks • Flexible working arrangements • Consideration of funding to obtain qualification of Higher Rights of Audience Closing date: 20 November 2024 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding 'internal only' roles to external candidates may lead to disciplinary action being taken. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Senior Lawyer - Homelessness/Civil and Housing Litigation

Income Recovery Officer - £33,432 pa We currently have an opportunity for a full time (35 hours a week) Income Recovery Officer to join our dedicated Housing team. The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown`s residents in general needs housing. The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown`s procedures, legislation and best practice. The successful candidate will: <ul> <li>Manage a patch of general needs properties, ensuring that all rent accounts are monitored regularly, taking action in line with Hightown`s procedures.</li> <li>Carry out home visits for general needs tenants.</li> <li>Ensure that clear and up to date information is maintained on the database</li> <li>Ensure rent account flags are in place and up to date to ensure appropriate and effective rent account management.</li> <li>Deal with enquiries about rent accounts.</li> <li>Prepare legal documents for court and represent the Association at court.</li> </ul>You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues. The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice. Benefits In return for your hard work and commitment, we offer a considerable benefits package. This includes: <ul> <li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li> <li>Regular support from your line manager and colleagues</li> <li>Annual bonus based on satisfactory performance</li> <li>Monthly attendance bonus on top of your basic salary</li> <li>Annual salary and cost of living review</li> <li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li> <li>Ongoing professional development and support to deliver outstanding support</li> <li>Workplace pension scheme and life assurance of three times your annual salary</li> <li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li> <li>Friendly and supportive team environment</li> <li>Employee assistance helpline</li> <li>Mileage paid for car usage</li> <li>Well-equipped on-site gym</li> </ul>About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year. If you are interested in joining our friendly team, please apply below. Closing Date: Sunday 24th November 2024 Interview Date: Tuesday 3rd December 2024 To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities &amp; Disability Confident Employer.

Income Recovery Officer

Housing Officer We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent. £28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning &amp; Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement. Managing a patch of 4 units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience. Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time. All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: • Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained • Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases • Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency • Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately. • Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels. • Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements • Serve NTQs, NOSPs, NRPs and carry out home visits as requested. • Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance • Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers • Ensure that confidentiality and data protection is maintained throughout the service including all information held in whatever form • Respond to management issues such as disputes and complaints including breaches of tenancy and / or licence conditions • Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service , Department of Work and Pensions, the Job Centre and local debt advice agencies • Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services • Contribute to special projects such as tenancy audits and suspected sub-letting • Assist in the training of new support staff in the tenancy aspects of support for customers. • Any other relevant tasks as required by the Housing Manager This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: <ul> <li>An understanding of the needs of customers who have experienced homelessness and who may also have support needs.</li> <li>Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.</li> <li>Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.</li> <li>An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .</li> <li>The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.</li> <li>A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.</li> <li>A willingness to "go the extra mile" when working with our customers.</li> </ul>What you'll bring: Essential: <ul> <li>Experience of monitoring rent accounts and managing rent arrears</li> <li>Experience of using computerised rent systems to monitor arrears and record information</li> <li>Extensive knowledge of welfare benefits ,especially housing benefit</li> <li>Experience of liaising with housing benefit departments ,the DWP and other external agencies.</li> </ul>About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Housing Officer

Job Details: Salary range: £40,389 - £42,855 per annum Work location: Hammersmith North Housing Office, New Zealand Way, London W12 7DE Hours per week: 36.00 Contract type: Permanent Closing date: 25 November 2024 Interview date: 9 December 2024 Contact details for Informal discussion: Declan Teague, Neighbourhood Services Manager via email on <a href="mailto:DECLAN.TEAGUE@LBHF.GOV.UK" target="_blank">DECLAN.TEAGUE@LBHF.GOV.UK</a> About the role At Hammersmith &amp; Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Finance department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. We have an opportunity for two enthusiastic housing officers to join our neighbourhood services team, based in our area housing office on the White City Estate, London, W12. You will be part of a team providing a wide range of housing management and support services to our residents. We are looking for experience or transferable skills to provide a customer focused, proactive and high-quality tenancy and leasehold management for our residents. The successful candidates will be responsible for the day-to-day management of a patch of tenancies, leases and licences. This will include providing a front-line service to our residents, tenancy and leasehold management, anti-social behaviour management, estate inspections, tenancy verification checks and general neighbourhood management. You will need strong customer care and communication skills, a practical problem-solving approach to your work, the ability to plan and prioritise a busy workload and work independently. The successful applicant will need to work outside of normal office hours on occasion, to attend evening meetings and emergencies. In return we offer a challenging and varied working environment, the support of a high performing team and the opportunity to development your housing management learning and skills. Working in Hammersmith &amp; Fulham Council We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We will support your development through the ongoing support of your manager. In addition to the competitive salary and excellent annual leave package, the organisation offers a wide range of benefits including a beneficial pension scheme, tax efficient childcare vouchers and cycle schemes. Attitude Matters Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Please refer to the Role Profile for more information. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&amp;F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&amp;F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at <a href="mailto:resourcing-peopleandtalent@lbhf.gov.uk" target="_blank">resourcing-peopleandtalent@lbhf.gov.uk</a> or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith &amp; Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

53 Jobs in London Borough of Brent, UK