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£55,000 pa + benefits&nbsp;South East London&nbsp;Are you passionate about empowering residents and ensuring their voices are heard? Do you have a proven track record in resident engagement, building strong relationships, and driving impactful change? If so, we want to hear from you!As our Resident Engagement Manager, you will play a crucial role in leading and implementing our engagement strategies across Peabody's diverse communities. Your expertise in embedding the Transparency, Influence, and Accountability Standard will be key in ensuring that residents are actively involved in shaping services, policies, and community projects.What you’ll de doing:<ul><li>Leading resident engagement, co-design, consultation, and scrutiny initiatives to ensure residents influence decision-making at all levels.</li><li>Developing and delivering Peabody’s Resident Engagement Strategy, ensuring resident feedback leads to tangible improvements.</li><li>Managing a high-performing team of four Local Engagement Leads and one Strategic Engagement Lead, fostering a culture of collaboration and accountability.</li><li>Building strong relationships with residents and key stakeholders, including local authorities, community groups, and other housing associations.</li><li>Ensuring compliance with regulatory standards, particularly the Transparency, Influence &amp; Accountability Standard</li><li>Overseeing engagement budgets and ensuring financial efficiency in delivering high-impact initiatives.</li><li>Representing Peabody externally, including deputising as the G15 chair for resident engagement and networking with sector peers.</li><li>Developing innovative engagement methods to reach seldom-heard voices across our 220,000 residents.</li></ul>What we’re looking for:<ul><li>Extensive experience in resident engagement, scrutiny, and co-design within social housing or a similar sector.</li><li>A strong track record of managing and motivating teams, driving performance, and fostering collaboration.</li><li>Proven ability to influence and build trust with diverse stakeholders, including residents, leadership teams, and external partners.</li><li>Expertise in implementing the Transparency, Influence &amp; Accountability Standard, with solid examples of best practices in engagement.</li><li>Excellent communication and presentation skills, with experience in stakeholder engagement and facilitating resident-led initiatives.</li><li>A resilient and adaptable leader who thrives in a fast-paced and evolving environment.</li></ul>Why join us? At Peabody, we are committed to making a difference. We offer a dynamic and rewarding work environment, along with a range of benefits to support your wellbeing and professional growth:<ul><li>30 days’ annual leave (plus bank holidays)</li><li>Flexible benefits, including healthcare, dental care, and discounts</li><li>4x salary Life Assurance</li><li>Two additional paid volunteering days each year</li><li>Family-friendly policies</li><li>Up to 10% pension contribution, matched 1:1</li></ul>This role requires occasional evening and weekend meetings, as well as a basic DBS check.Closing date: 13th April 2025.&nbsp;You must be eligible to work in the UK – Peabody cannot offer visa sponsorship for this role.

Resident Engagement Manager

£65,000 pa + benefits&nbsp;Fixed Term Contract for 12 months&nbsp;North West LondonIf you have significant experience of working within community settings, have successfully led and inspired teams, and are committed to empowering communities, then this is the role for you. Bring your passion and expertise to help shape and deliver impactful place-based community investment programmes that create lasting benefits for the people and places we support.Our Peabody Community Foundation supports people in our communities to live healthier, wealthier and happier lives. To help deliver our core social purpose, your strategic mindset and strong leadership skills will ensure the smooth coordination and delivery of Peabody’s place-based community investment activity in North West London, focusing on our key boroughs in the region – Brent, Ealing, Hammersmith &amp; Fulham, Kensington &amp; Chelsea and Westminster.As a Community Investment Manager, you’ll work closely with key stakeholders, including people living in our communities, to ensure our programmes are responsive, resident-led, and aligned with local priorities. You’ll lead and motivate a team of five, supporting them to deliver high-quality work alongside other colleagues and collaborators. This will span projects as diverse as Open Havelock in Southall, the deepening of our work in Church Road in Brent and working with communities living in and around our heritage estates and our newer developments, including Friary Park in Acton and Portobello Square in North Kensington.You’ll also play a key role in building strategic public, private and third sector partnerships, securing funding, and ensuring Peabody’s community investment work is impactful, data-driven, and financially sustainable.You’ll be expected to travel extensively to oversee projects, meet with people in our communities, and collaborate with partners. You’ll be in a wider team of other regional Community Investment Managers, working in North East London, South London, Thamesmead and the home counties – all working collectively to drive impact.This is a dynamic and strategic role, and if you’ve ever wanted a job where you can truly make a difference, this is it.What you’ll be doing<ul><li>Leading on the development and delivery of place-based community investment plans that respond to local needs and priorities</li><li>Building strong relationships with residents to ensure projects are co-designed and community-led</li><li>Overseeing a £700k budget, ensuring effective financial management and investment in high-impact projects</li><li>Managing a high-performing team, fostering collaboration and innovation to deliver excellent outcomes</li><li>Working in partnership with local authorities, MPs and councillors, funders, public health teams, and grassroots organisations to bring investment, resources, and opportunities to Peabody neighbourhoods</li><li>Using impact measurement tools to evidence and enhance the effectiveness of our community investment programmes</li></ul>What we’re looking for<ul><li>A passion for driving positive social change in diverse communities</li><li>Proven experience in successfully designing, delivering, and measuring community investment projects</li><li>A strong track record of working with communities, building trust, and delivering resident-led initiatives</li><li>Demonstrable leadership skills, with experience in managing teams, projects, and budgets</li><li>The ability to build and maintain strategic partnerships, leveraging funding and resources to benefit local communities</li><li>Excellent communication skills, with the ability to engage with a diverse range of stakeholders, from residents to senior officials</li></ul>Why join us? At Peabody, our purpose is to help people flourish. Here are just a few of the benefits of working with us:<ul><li>30 days’ annual leave (plus bank holidays)</li><li>Flexible benefits, including healthcare, dental care, and a discount portal</li><li>4x Life Assurance</li><li>Two additional paid volunteering days each year</li><li>Family-friendly policies</li><li>Up to 10% pension contribution, matched 1:1</li></ul>This role will require an enhanced DBS check.Closing date: 7th April 2025.&nbsp;You must be eligible to work in the UK to apply for this vacancy.&nbsp;Peabody are not able to offer Visa sponsorship.

Community Investment Manager

Employer:Woking Borough CouncilSalary Range - £28,714 - £39,717 (dependent on experience) plus a flexible benefits allowance of up to £2,007 per annum and a vehicle allowance of £2,600Location: WokingContract: PermanentWorking Pattern: Flexible Hours/Full TimeHours: 37 hours per week.DBS Check: YesClosing Date: 30/03/2025 at 23:55Reference: COM/25/305557Are you passionate about engaging with customers and giving them a voice? Are you someone who can help foster an open and positive complaints culture that doesn’t shy away from complaints and learns from resident feedback?We have a new and exciting opportunity to join the Housing Services team as a Housing Complaints &amp; Insight Officer. This role has been created to support our transformation journey particularly developing a resident centric and open approach to complaints handling and driving forward analysis of complaints data, developing a lessons learnt approach and contributing key insights that will help transform services and improve customer satisfaction.This is an exciting time to join Woking Borough Council as we continue to transform our Housing Service in line with our Housing Improvement Plan and resident feedback. The successful candidate will be joining at a time where they can play an important role in this journey and utilise their skills, experience and commitment to residents.We are seeking a motivated, flexible, and highly organised individual who will be responsible for managing all aspects of complaints handling including initial contact with residents, logging of complaints, liaising with investigating officers/Managers for complaints responses at all stages of the complaints process, as well as dealing with all cases referred to the Housing Ombudsman service.You will have a sound understanding of regulatory timescales and deadline and experience in all aspects of complaints handling and complex complaints resolution. The successful candidate will have a focus on handling complaints fairly, openly and providing a high-level of customer experience.The ideal candidate will also be able to demonstrate experience in analysing complaints data and trends and presenting this information to Housing Managers of all seniority levels and support the development of a “lessons learnt” culture within the Housing Service that focuses on service improvement through a variety of resident feedback sources including complaints.You will also require excellent written communication skills in order to support with report writing, policies and procedures and yearly Ombudsman self-assessment activities.You will be a confident and articulate individual who can lead regular complaints meetings and deliver training to investigating Managers/officers as required to ensure high standards of complaint management, customer focused responses and communicate changes to regulatory requirements.You will have a can do and positive attitude and understand the important of building collaborative, trusting relationships with all customers including tenants, agencies, stakeholders, families, and other departments within the Council to deliver the best outcomes for our tenants.In addition to complaints handling, you will also administer our Member/Councillor enquiries process, FOI’s and SARs.Effective communication is key and will allow you to get to the heart of issues and deal with sensitively, professionally, and courteously.You will also be an essential car user and be required to have access to a vehicle.The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. &nbsp;Please ensure you answer the application questions with the STAR method (situation, task, action and result) to explain how you meet the role criteria&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DBS CheckWoking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.Who to contact for informal discussion:For an informal discussion about the role, please contact Rosalynn Funnell, (Resident Engagement Team Leader) on 01483 743612Closing Date:&nbsp; 30 March 2025 - 23.55pmInterview Dates: &nbsp;14, 15 and 17 April 2025<h4>How to apply</h4>Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.Please apply online via the link provided.

Housing Complaints & Insight Officer

Electrician Wembley Up to £43,800 Hyde is looking to recruit an Electrician. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community. This role covers a wide patch across North and Northwest London postcodes, so a willingness to travel within these areas is essential. As an Electrician at Hyde you will be working within Property Services to provide a responsive and professional electrical service to residents ensuring all internal and external work sites are adequately protected and maintained. Responsibilities <ul><li>Deliver works such as rewires, remedial works, installation of smoke detectors, test and inspections and day to day responsive repairs maintenance.</li><li>Participate in the 'out of hour's service delivery on a rota basis to ensure electrical issues are dealt with promptly.</li><li>Act as a liaison between residents and internal teams to ensure any property related issues are highlighted and resolved promptly.</li><li>Exercise and promote the highest levels of duty, care and safety within all working environments in order to minimise levels of risk to The Hyde Group employees, properties and residents.</li><li>Undertake any required repairs in order to maintain high levels of safety, security and working conditions across The Hyde Group properties (including vehicles and tools) in compliance with current policies and procedures:</li></ul> Skills and Experience Required <ul><li>Have proven experience of working on residential properties, social housing is desirable</li><li>Hold an 18th Edition qualification</li><li>Hold a level 3 qualification in Electrical Installation or equivalent</li><li>Hold an Electrical Inspection &amp; Testing (2391) qualification</li><li>Be able to work in accordance with NICEIC requirements.</li></ul> Benefits <ul><li>A fantastic pension</li><li>Life assurance</li><li>Great holidays</li><li>An award-winning flexible benefits package.</li><li>Volunteering days</li></ul>Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. A basic DBS check will be carried out on the successful candidate. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Social Housing Electrician

Employer Sutton Housing Partnership /*generated inline style */ Location(s) Sutton Gate /*generated inline style */ Contract Type Permanent /*generated inline style */ Working Hours Full Time /*generated inline style */ Grade Band 4 /*generated inline style */ Hours Per Week 36 /*generated inline style */ Salary Range £39,972 - £44,463 /*generated inline style */ Salary Basis Per annum /*generated inline style */ Leave Entitlement 28 days /*generated inline style */ Application Deadline 06/04/2025, 23:55 /*generated inline style */ Anticipated Interview Date(s) 29/04/25, 30/04/25 &amp; 01/05/25 /*generated inline style */ /*generated inline style */ About us With around 150 colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. Our Head Office is in Sutton Town Centre with great transport links and we have hubs where colleagues work and engage with residents all over the borough. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues and their ability to deliver really excellent services to residents. As a landlord organisation this means enabling families and households to be successful, sustain their tenancy and lead healthy and rewarding lives. All colleagues can access a bespoke personal development plan with a blend of on and off the job training provided. /*generated inline style */ About the Role and our Ideal Candidate Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. This is a perfect time to join our Housing Management team. Our focus is on delivering our core landlord services to ensure that we deliver these consistently well. We are committed to investing in our residents and supporting them to access appropriate services to address a range of issues, including health &amp; wellbeing, financial resilience, training and employment. As a Housing Manager, you will be required to demonstrate a holistic approach to tenancy management and take ownership of residents' concerns, providing support and resolution in line with policy and procedure. The successful candidate will have experience of rent recovery, adult &amp; child safeguarding, anti-social behaviour case management, supporting victims of domestic abuse, mutual exchanges and working with residents to support them in making positive lifestyle changes. You will be required to promote inclusion among tenants and help to build stronger communities. This is a challenging, interesting and engaging role and will require you to demonstrate a commitment and ability to work within and across teams to deliver resident priorities. The right person for this role will be able to demonstrate that they are: <ul><li> A skilled professional who is passionate about tenancy management, is committed to supporting residents and works proactively to improve the service we provide to our residents. You will have an understanding of housing legislation, welfare reform, and tenancy management as well as delivering resident focussed services. You will be required to demonstrate excellent customer service, an ability to effectively problem solve and to offer a professional, caring and customer focused service. </li></ul>Successful candidates will have access to a wide range of benefits; <ul><li> 28 days annual leave. In addition you will receive statutory bank holidays (pro rata) </li><li> Local Government Pension Scheme </li><li> Simply Health staff benefit </li><li> Modern and flexible working environment </li><li> Recognition Awards </li></ul>You will be passionate about excellent customer service and continuous improvement and an excellent communicator. You will have a proven history of partnership working and networking and you will have the confidence and professionalism to work with people at all levels. Before applying please refer to the Role Profile and ensure you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined in the role profile. This post is exempt from the Rehabilitation of Offenders Act 1974 and, for successful candidates, a comprehensive screening process will be undertaken which will include a DBS Disclosure. Successful candidates will also be required to drive and hold a full UK driving licence. /*generated inline style */ Our offerColleagues at SHP take pride in delivering on our priorities and find working with us hugely rewarding. In turn, we strive to reward our colleagues fairly and roles are regularly reviewed to ensure pay reflects the responsibilities of the individual in line with our seven pay bands. Colleagues are encouraged to work flexibly, a good work-life balance is key for us and our key benefits are: <ul><li>Membership of the - a career average scheme where employees contribute between 5.5% and 12% but more importantly we as the employer make a generous contribution.</li><li>Annual leave of either 26 or 33 days per year plus paid time off on bank holidays.</li><li>Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.</li><li>Confidential support from a 24/7 Employee Assistance Programme.</li></ul>Application process Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile. Sutton Housing Partnership is an accredited Disability Confident Employer. We are signed up to the government's Disability Confident scheme and have been recognised as a Disability Confident Employer since 2017. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. /*generated inline style */ Important Information - Criminal Records /*generated inline style */ This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). /*generated inline style */ Job Profile /*generated inline style */ /*generated inline style */ /*generated inline style */

Housing Manager

Who are we? We are a group of ordinary people from many backgrounds, who have had many different experiences in life, both good and bad. We have one thing that brings us together and unites us - our love for Our Father God and our relationship with him through his Son, Jesus Christ. Our new building, Springwell is on the corner of Dog and Gun Lane &amp; Cambridge Road. We invite all our neighbours and friends to join us. Our Mission: We are a community of faith that lives to glorify God through Jesus Christ in worship, making disciples, loving one another, and serving the community Our Core Values: Word Based ,Discipleship focused ,Spirit empowered ,Community engaged ,Relationally Rich ,Mission Shaped ,Collaboratively governed JOB DESCRIPTION Key Purpose: <ol><li>The Premises Officer is responsible for ensuring site maintenance, security, cleanliness and any other duties commensurate with the post. </li><li>Maintenance: Overseeing heating and lighting systems, performing minor repairs, and decorating. </li><li>Ordering and supervising contractors for larger maintenance tasks. Security: Managing alarm and fire safety systems, authorizing key holders, locking/unlocking buildings, and monitoring surveillance equipment. </li><li>Cleanliness: Managing waste collection, responding to leaks and spillages, and removing litter. </li><li>Supervision: Overseeing staff and volunteers engaged in cleaning and maintenance duties. </li><li>General Duties: Ensuring a safe and comfortable environment for employees and visitors, requiring excellent communication and organisational skills. </li></ol>

Premises Officer

Job Description About the role We have an exciting opportunity for a Resident Liaison Officer focused on project delivery to join our Building Safety Team in London on a full-time permanent basis. This role will be agile and require you to spend time in our London office and onsite, time spent onsite will vary depending on the stage of projects. You will manage and develop key relationships between customers, colleagues and contractors in the delivery of key works within the Building Safety Projects team, ensuring customers are engaged and their views are incorporated as projects such as investigations, remediation and installations are delivered. You will ensure customers are clear on the needs and requirements of planned and building safety projects and are fully consulted regarding any requirements before, during or after works. What we're looking for We are a customer-focssed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Resident Liaison Officer, but you will also have great oral and written communications and be able to establish and maintain excellent working relationships. You will also be able to demonstrate: <ul> <li>Experience of working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords.</li> <li>Proven experience of providing a proactive and excellent customer service.</li> <li>Able to communicate, influence and negotiate effectively with internal and external stakeholders.</li> <li>Good attention to detail and accurate recording for audit purposes.</li> <li>Ability to work under pressure and to deadlines.</li> <li>Effectively managing budgets and controlling spend.</li> <li>Experience of dealing effectively with complaints and customer feedback as part of a team.</li> <li>Understanding of social housing legislation and tenancy management.</li> <li>Awareness of health &amp; safety legislation and policy.</li> <li>Demonstrates the Guinness Behaviours</li></ul>If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. How do I apply? If you're interested in joining us and would like to apply for this role, we would love to hear from you! The first step is hitting the 'apply' button and submitting your application online by uploading your CV. Face to Face Interviews will take place at our London Euston Road Office from Monday 14th April 2025. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Resident Liaison Officer

Job Title: Community Manager Reports To: Head of Community Accountable For: Managing the brand's strategic organic social vision to grow our community. You will be responsible for building our community by leading, informing and executing the organic social strategy. You will create engaging content for our organic social platforms, nurture relationships with our followers and identify opportunities to enhance brand loyalty and advocacy. MAIN DUTIES &amp; RESPONSIBILITIES <ul><li>Work with the Head of Community to define and implement the organic social strategy across multiple platforms.</li><li>Oversee and manage the creation of organic social content, ensuring it is consistent with brand tone and style. </li><li>Create culturally relevant, engaging, editorial and written social content that aligns with marketing campaigns, and the community's interests and needs.</li><li>Interact with followers across our platforms, respond to comments and engage in conversations to build a strong, active community. </li><li>Develop and execute strategies to grow the brands community through engagement, partnerships and collaborations. </li><li>Stay up-to-date on industry trends and community conversations. Identify opportunities for the brand to join trending conversations and grow its presence. </li><li>Identify social talent and work closely with the PR &amp; Talent team to ensure the right brand ambassadors, influencers and key community members are selected for social content. </li><li>Coordinate and create social-first community content and activities related to product launches, marketing campaigns and brand events, ensuring alignment with the commercial calendar. </li><li>Track, analyse and report on community growth, engagement metrics and the effectiveness of community-focused initiatives. </li><li>Act as the first defence line in potential social media crises or negative feedback.</li><li>Work closely with the digital, content, design and wider marketing team to ensure community feedback and insights inform the overall marketing strategy. </li><li>Collaborate with the digital performance team on boosted media opportunities. </li></ul>The Candidate <ul><li>Minimum of 6 years experience working in a fashion or youth culture social media role. </li><li>Experience as a line manager and managing cross-functional stakeholder relationships.</li><li>Excellent knowledge of the social media landscape with proven experience managing content for Instagram, TikTok, YouTube and LinkedIn. </li><li>Highly skilled in social media management and social listening tools. </li><li>Thrives in a fast-paced, busy business with the ability to manage multiple projects and deadlines.</li><li>Excellent written English. </li></ul>About the perks/benefits <ul><li>Up to 40% product discount for you and your loved ones </li><li>Up to 29 days holiday (including bank holidays) increasing to 34 after three years' service</li><li>Your birthday off to celebrate you</li><li>Flexible working hours / contracts to work when suits you</li><li>Perk platform for hundreds of discounts</li><li>Manage, save and access your wages as you earn them to get paid your way</li><li>Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services.</li><li>A pension scheme to help you save for the future</li><li>Development and progression opportunities across store and Head Office</li><li>Opportunity to be a part of our company Purpose Groups</li></ul>About schuh At schuh we are the 'Same but different'. By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves. This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly. We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process. Other details <ul> <li> Pay Type Salary</li> <li> Employment Indicator Full Time</li> </ul>Apply Now

Community Manager

Contract terms Starting salary: SO1 (£37,068 - £38,058) Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type: Permanent Closing date: Sunday, 13th April 2025 at 23:59 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role The role involves a range of tenancy management responsibilities, including responding to emergencies, addressing anti-social behaviour and tenancy breaches, supporting the re-letting of void properties, conducting tenancy checks, and resolving cases of vulnerability or unauthorised occupation. It also emphasises delivering excellent customer service by providing accurate advice, managing enquiries and complaints, and maintaining organised records. Keeping informed about policy changes and tenancy law is vital to improving service outcomes. Furthermore, the role requires collaboration with internal departments and external agencies, as well as engaging with residents and partners to effectively resolve tenancy issues and maximise benefits About the team As a Housing Liaison Officer, you will report directly to a Senior Housing Officer and work collaboratively within a team of up to four Housing Liaison Officers. The role involves regular interaction with local residents, requiring a strong level of communication skills to address their needs effectively and maintain positive relationships within the community. About you You will be responsible for achieving and maintaining tenancy management standards while providing a resident-focused, value-for-money service. This includes liaising with residents, resolving issues, conducting checks, and demonstrating commitment to customers and the community. Essential qualifications include strong literacy and numeracy, while experience working with the public in diverse communities is key. You should have knowledge of safeguarding, social housing, and housing management, along with skills in organisation, IT, teamwork, communication, and problem-solving under pressure. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Liaison Officer

Contract terms Starting salary: SO1 (£37,068 - £38,058) Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type: Fixed term contract (6 months from start date) Closing date: Sunday, 13th April 2025 at 23:59 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role The role involves a range of tenancy management responsibilities, including responding to emergencies, addressing anti-social behaviour and tenancy breaches, supporting the re-letting of void properties, conducting tenancy checks, and resolving cases of vulnerability or unauthorised occupation. It also emphasises delivering excellent customer service by providing accurate advice, managing enquiries and complaints, and maintaining organised records. Keeping informed about policy changes and tenancy law is vital to improving service outcomes. Furthermore, the role requires collaboration with internal departments and external agencies, as well as engaging with residents and partners to effectively resolve tenancy issues and maximise benefits About the team As a Housing Liaison Officer, you will report directly to a Senior Housing Officer and work collaboratively within a team of up to four Housing Liaison Officers. The role involves regular interaction with local residents, requiring a strong level of communication skills to address their needs effectively and maintain positive relationships within the community. About you You will be responsible for achieving and maintaining tenancy management standards while providing a resident-focused, value-for-money service. This includes liaising with residents, resolving issues, conducting checks, and demonstrating commitment to customers and the community. Essential qualifications include strong literacy and numeracy, while experience working with the public in diverse communities is key. You should have knowledge of safeguarding, social housing, and housing management, along with skills in organisation, IT, teamwork, communication, and problem-solving under pressure. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Liaison Officer (Fixed term contract)

COMMUNITY MANAGER - 12 MONTH FTC We Realise Potential in Your Story Based in the heart of Shoreditch, we are an award winning digital content studio and media network who are currently on a quest to find aCommunity Managerto join our Entertainment team. Is this your next opportunity? The responsibilities of a Community Manager involve supporting the publication of content across various social media platforms, contributing to content creation, and managing the community to enhance our non-video presence. Due to the continuous nature of the work, this role will necessitate community management coverage during UK bank holidays, which includes responding to posts and reposts across all social platforms. Additionally, this position entails regular posting and basic monitoring, without on-call obligations, during weekends and addressing any urgent issues as they arise. This is a full-time position requiring a commitment of 37.5 hours per week on a 12 month fixed term contract. PERKS OF THE JOB We are proud to be an award winning workspace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced gender neutral parental leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, and health treatments! HOW YOU'LL SPEND YOUR TIME <ul> <li>Help to plan, develop and execute communications across all social channels (YouTube, Instagram, TikTok, and WhatsApp) for a large, cross platform project with one of the biggest global TV &amp; Film brands.</li> </ul><ul> <li>Work alongside Social Media Managers to devise strategy across channels and its execution to drive KPIs including brand awareness, engagement and follower growth.</li> </ul><ul> <li>Manage community engagement and monitor trends across YouTube, Instagram, TikTok, and WhatsApp.</li> </ul><ul> <li>Develop and maintain brand tone of voice, maintaining any documentation related to tone of voice.</li> </ul><ul> <li>Produce copy for posts that is engaging, optimised for each platform and aligned to the brand's tone of voice.</li> </ul><ul> <li>Ideate and manage the publishing of content on the brand's WhatsApp channel, Stories across Instagram/TikTok &amp; any broadcast channels.</li> </ul><ul> <li>Daily monitoring of newsroom developments to gain a comprehensive understanding of global events and associated sensitivities, along with the effective use of channel metadata to enhance content optimisation.</li> </ul><ul> <li>Live community management of events and key releases, replying to fans in a way that is authentic and appropriate to the brand TOV (tone of voice).</li> </ul><ul> <li>Monitor performance of content using platform analytics and assisting with reporting, particularly for WhatsApp, Stories and broadcast channels in conjunction with the Partnerships Manager and Insights Analyst.</li> </ul><ul> <li>Social listening; monitoring conversation in relevant areas and engaging when appropriate and using social listening to guide content creation/distribution strategy.</li> </ul><ul> <li>Sentiment analysis and reporting around key releases of priority films/TV series and key beats, utilising our sentiment analysis tools, in conjunction with the Partnerships Manager and Insights Analyst.</li> </ul><ul> <li>Regularly reporting back to the Line Manager regarding top-performing posts, new opportunities, new and emerging platforms, trends or common discussions</li> </ul>WHAT YOU NEED TO SUCCEEDSkills matter, experience is useful, attitude is everything. <ul> <li>Knowledge of social media platforms YouTube, Instagram, TikTok, and WhatsApp) and an understanding of their tonal differences.</li> </ul><ul> <li>Excellent written English language skills with strong attention to detail and factual accuracy.</li> </ul><ul> <li>A genuine passion for Entertainment content, particularly film &amp; TV</li> <li>A knowledge and passion for building and managing communities in the digital space.</li> </ul><ul> <li>An understanding of platform analytics and reporting, particularly around sentiment.</li> </ul><ul> <li>Excellent communication skills, with a positive attitude Ability to work under pressure managing multiple tasks.</li> </ul>LITTLE DOT, BIG IMPACT We're probably the biggest studio you didn't know was fuelling your favourite content.We've been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realised). We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business. WE ARE COMMITTED We are committed to fostering a diverse, inclusive, and equitable workplace at Little Dot that reflects our diverse digital audiences and communities we work and live in. We are committed to ensuring every employee feels valued and empowered to contribute their unique perspectives. We welcome candidates of all backgrounds, experiences, and identities to apply to our vacancies, and we strive to create an environment where differences are celebrated, and everyone has equal opportunity to thrive. Learn more about us, our values and our commitments please visit our website <a href="http://www.littledotstudios.com" target="_blank">www.littledotstudios.com</a> for more information. Department Entertainment Role Community Manager Locations Shoreditch, London Remote status Hybrid Employment type Full-time Job ID LDS36224 Working Hours Working full time (37.5 hours) on a 12 Month FTC Contract Type Contract Closing Date 28 March, 2025

COMMUNITY MANAGER

Your day might start with a welcome visit to new tenants, ensuring they feel settled, understand their tenancy agreement, and are aware of the care and support services available to them. You might then attend a Residents' Association meeting to address local concerns, working collaboratively to find practical solutions. Later, you could be assisting residents with Peabody's self-service tools for managing their accounts, rent payments, and reporting repairs. In the afternoon, you may handle a tenant complaint, working to resolve issues efficiently while ensuring policies and procedures are followed. You could also be conducting a tenancy audit, following up on a housing-related issue, or providing tailored support to a vulnerable resident, helping them maintain their independence and well-being. As a Specialist Housing Officer, no two days will be the same. You'll play a crucial role within your community, supporting residents' practical needs, promoting their wellbeing, and ensuring community safety. With a focus on helping vulnerable residents and families, you'll actively work with them to manage their homes and neighbourhoods, improving Peabody's services and always putting residents' needs first. About you: You are a people person who thrives on solving problems and making a positive difference. Collaborative and resourceful, you build strong relationships across teams to find creative solutions. This role will require you to work in the office for 1 day a week, with the rest of the week spent out and about visiting schemes. Your responsibilities will cover all aspects of housing management, including estate, scheme, and property inspections, identifying and resolving issues, and capturing feedback to enhance customer satisfaction. If you are driven by a passion for supporting people and helping them thrive, we want to hear from you. This role will require a full UK Driver's license and a full enhanced DBS check. You will also need to participate in an out of hours on call rota. To be successful in this role, you'll need: <ul> <li>A commitment to delivering first-class customer service.</li> <li>Resilience, flexibility, and a positive, compassionate, can-do attitude.</li> <li>Strong organisational skills with the ability to self-manage a diverse and varied workload effectively.</li> <li>Experience in a customer-facing role, ideally within housing management or the social housing sector.</li></ul>Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays </li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li></ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a> Interviews will be taking place week commencing 14th April PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Specialist Housing Officer - 12 month FTC

Are you passionate about empowering residents and ensuring their voices are heard? Do you have a proven track record in resident engagement, building strong relationships, and driving impactful change? If so, we want to hear from you! As our Resident Engagement Manager, you will play a crucial role in leading and implementing our engagement strategies across Peabody's diverse communities. Your expertise in embedding the Transparency, Influence, and Accountability Standard will be key in ensuring that residents are actively involved in shaping services, policies, and community projects. What You'll Be Doing: • Leading resident engagement, co-design, consultation, and scrutiny initiatives to ensure residents influence decision-making at all levels. • Developing and delivering Peabody's Resident Engagement Strategy, ensuring resident feedback leads to tangible improvements. • Managing a high-performing team of four Local Engagement Leads and one Strategic Engagement Lead, fostering a culture of collaboration and accountability. • Building strong relationships with residents and key stakeholders, including local authorities, community groups, and other housing associations. • Ensuring compliance with regulatory standards, particularly the Transparency, Influence &amp; Accountability Standard. • Overseeing engagement budgets and ensuring financial efficiency in delivering high-impact initiatives. • Representing Peabody externally, including deputising as the G15 chair for resident engagement and networking with sector peers. • Developing innovative engagement methods to reach seldom-heard voices across our 220,000 residents. What We're Looking For: • Extensive experience in resident engagement, scrutiny, and co-design within social housing or a similar sector. • A strong track record of managing and motivating teams, driving performance, and fostering collaboration. • Proven ability to influence and build trust with diverse stakeholders, including residents, leadership teams, and external partners. • Expertise in implementing the Transparency, Influence &amp; Accountability Standard, with solid examples of best practices in engagement. • Excellent communication and presentation skills, with experience in stakeholder engagement and facilitating resident-led initiatives. • A resilient and adaptable leader who thrives in a fast-paced and evolving environment. Why Join Us? At Peabody, we are committed to making a difference. We offer a dynamic and rewarding work environment, along with a range of benefits to support your wellbeing and professional growth: <ul> <li>30 days' annual leave (plus bank holidays)</li> <li>Flexible benefits, including healthcare, dental care, and discounts</li> <li>4x Life Assurance</li> <li>Two additional paid volunteering days each year</li> <li>Family-friendly policies</li> <li>Up to 10% pension contribution, matched 1:1</li></ul>This role requires occasional evening and weekend meetings, as well as a basic DBS check. Ready to Apply? Click 'Apply Now' to submit your CV and tell us why you're the right person for this role. For any questions, please contact Victoria Wilson at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>. Interview Dates: 1st Stage (Teams) - 22nd April 2025 2nd Stage (In Person) - 30th April/1st &amp; 2nd May 2025 You must be eligible to work in the UK - Peabody cannot offer visa sponsorship for this role.

Specialist Housing Officer

Job Introduction Passionate about helping vulnerable people and possessing housing management experience? We need you! Our Sheltered Accommodation housing delivers homes for the people aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control. What you'll do The Supported Housing Assistant (SHA) will assist the Supported Housing Officer (SHO) to deliver housing management, and being actively involved in organising activities for the residents. We know that having a safe, secure home is fundamental to everyone's wellbeing. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies. How you'll do it You will be personally committed to delivering the highest quality housing management services. You will assist the SHO for ensuring that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents. This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service. This role is part time , 14 hours per week and based in London Borough of Hammersmith and Fulham and based on site. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process To apply for this role, you will need to provide your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details. We are looking for examples of the following to be addressed in your statement: <ul><li>Experience of working in a similar setting, providing housing management for vulnerable or older individuals</li><li>How you have dealt with challenging situations for the benefit of a resident</li><li>Why you are the ideal candidate for this role</li><li>Experience of administrative work </li></ul>Step 1: If you are interested, please send your application now! Closing date is 7 April 2025 Step 2: Successful candidates will be selected for an interview and to complete scenario written test via pen and paper. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Supported Housing Assistant

If you have significant experience of working within community settings, have successfully led and inspired teams, and are committed to empowering communities, then this is the role for you. Bring your passion and expertise to help shape and deliver impactful place-based community investment programmes that create lasting benefits for the people and places we support. Our Peabody Community Foundation supports people in our communities to live healthier, wealthier and happier lives. To help deliver our core social purpose, your strategic mindset and strong leadership skills will ensure the smooth coordination and delivery of Peabody's place-based community investment activity in North West London, focusing on our key boroughs in the region - Brent, Ealing, Hammersmith &amp; Fulham, Kensington &amp; Chelsea and Westminster. As a Community Investment Manager, you'll work closely with key stakeholders, including people living in our communities, to ensure our programmes are responsive, resident-led, and aligned with local priorities. You'll lead and motivate a team of five, supporting them to deliver high-quality work alongside other colleagues and collaborators. This will span projects as diverse as Open Havelock in Southall, the deepening of our work in Church Road in Brent and working with communities living in and around our heritage estates and our newer developments, including Friary Park in Acton and Portobello Square in North Kensington. You'll also play a key role in building strategic public, private and third sector partnerships, securing funding, and ensuring Peabody's community investment work is impactful, data-driven, and financially sustainable. You'll be expected to travel extensively to oversee projects, meet with people in our communities, and collaborate with partners. You'll be in a wider team of other regional Community Investment Managers, working in North East London, South London, Thamesmead and the home counties - all working collectively to drive impact. This is a dynamic and strategic role, and if you've ever wanted a job where you can truly make a difference, this is it. What You'll Be Doing <ul> <li>Leading on the development and delivery of place-based community investment plans that respond to local needs and priorities</li> <li>Building strong relationships with residents to ensure projects are co-designed and community-led</li> <li>Overseeing a £700k budget, ensuring effective financial management and investment in high-impact projects</li> <li>Managing a high-performing team, fostering collaboration and innovation to deliver excellent outcomes</li> <li>Working in partnership with local authorities, MPs and councillors, funders, public health teams, and grassroots organisations to bring investment, resources, and opportunities to Peabody neighbourhoods</li> <li>Using impact measurement tools to evidence and enhance the effectiveness of our community investment programmes</li></ul>What We're Looking For <ul> <li>A passion for driving positive social change in diverse communities</li> <li>Proven experience in successfully designing, delivering, and measuring community investment projects</li> <li>A strong track record of working with communities, building trust, and delivering resident-led initiatives</li> <li>Demonstrable leadership skills, with experience in managing teams, projects, and budgets</li> <li>The ability to build and maintain strategic partnerships, leveraging funding and resources to benefit local communities</li> <li>Excellent communication skills, with the ability to engage with a diverse range of stakeholders, from residents to senior officials</li></ul>Why Join Us? At Peabody, our purpose is to help people flourish. Here are just a few of the benefits of working with us: <ul> <li>30 days' annual leave (plus bank holidays)</li> <li>Flexible benefits, including healthcare, dental care, and a discount portal</li> <li>4x Life Assurance</li> <li>Two additional paid volunteering days each year</li> <li>Family-friendly policies</li> <li>Up to 10% pension contribution, matched 1:1</li></ul>This role will require an enhanced DBS check. Ready to Apply? Click 'Apply Now' to submit your CV and tell us why you're the right person for the role. If you have any questions, feel free to email <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>. Interviews will take place in person at our offices in Ealing Gateway on the 14th and 15th April 2025. You must be eligible to work in the UK - Peabody cannot offer Visa sponsorship for this role.

Job Description Director Housing Needs Hay 1: Starting salary £122,110 per annum 18-months Fixed Term Contract About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: You will be leading an established housing needs team, who have made significant progress over the last 18 months in stabilising the number of households requiring TA. This has been achieved by changing policies and practice in relation to how we prevent homelessness and support those to whom we owe a housing duty. This has required cross council collaboration working with transformation programme managers and commissioners as well as the established team. There is an experienced Assistant Director within the team and a number of ADs across housing and finance will work closely with you. About the Role: As the Director of Housing Needs, you will lead the strategic vision across the service, focusing on rough sleeping, homelessness prevention, supporting vulnerable adults in housing pathways and reducing reliance on temporary accommodation. You will have operational experience of delivering a housing needs service, including allocations, understand the responsibilities of local authorities in relation to homelessness and be able to demonstrate a track record in service transformation and financial recovery. Your leadership in partnership with the Director of Housing Strategy and Delivery, and the Director of Housing (operations) will be crucial in delivering the Council's Housing strategy. You will also be responsible for delivering Lambeth's Homelessness Strategy, with a focus on early intervention and reducing rough sleeping. Additionally, you will oversee significant programmes and budgets, ensuring financial efficiency while driving cultural and operational change across the department. To be considered for interview, your CV and supporting statement will clearly evidence: <ul><li>Senior management (ideally at Director level) within housing needs</li><li>Track record of delivering transformation within housing </li><li>Ability to lead a team and support culture change to improve delivery</li><li>Operational experience within a housing needs service</li><li>Excellent financial acumen and ability to demonstrate value for money</li><li>Understanding of relevant housing legislation and duties for Local Government</li></ul>For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Contact Information: For an informal discussion about the role, please contact Ruth Hutt (<a href="mailto:RHutt@lambeth.gov.uk" target="_blank">RHutt@lambeth.gov.uk</a>) How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Sunday 20th April 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul><li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li><li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li><li>Membership in the Local Government Pension Scheme.</li><li>Hybrid Working.</li><li>Employee Assistance Programme.</li><li>Occupational Sick Pay based on length of service.</li><li>Discounts at local restaurants.</li><li>Discount at our Active Lambeth Gyms.</li><li>Learning and Development opportunities, including Apprenticeships.</li><li>Cycle to Work Scheme.</li><li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li><li>Trade Union Membership.</li></ul>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here. We actively support applications from Lambeth Care Leavers

Director of Housing Needs

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. More about your role We are looking to recruit a Community Manager to join our site in Gravesend. Reporting to the BTR Associate, this is an exciting opportunity to join a rapidly expanding area of the business. On a daily basis, you will be responsible for leading a team, ensuring all staff are aware of their roles and responsibilities. As well as overseeing budgets and managing annual forecasts you will also manage the lettings process for renewals, leading on the development of a marketing strategy. At Places for People, we are committed to a safe working environment, so a basic DBS check is mandatory. More about you The successful candidate will have a proven track record of leading and managing teams. Proficiency with IT packages such as Word and Excel and excellent communication skills is also desired along with experience within the property sector. The successful candidate will have: <ul> <li>A proven track record of leading and managing teams,</li> <li>Experience working with MS Word and Excel, </li> <li>Experience of working within the property industry,</li> <li>Excellent communication skills, </li> <li>Excellent stakeholder engagement skills.</li> </ul>The benefits We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Excellent holiday pay and sick pay <ul> <li>Pension with matched contributions</li> <li>Training</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

Job Details: Salary range: £33,291 - £42,861 per annum Work location: 155 Westbourne Terrace, London, W2 6JX Hours per week: 36 Contract type: Fixed term until 31 March 2026 Closing date: 4 April 2025 Interview date: 18 April 2025 About Us: THE EXTRAORDINARY STORY OF SERENA'S VISION Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And she puts the residents first in everything. Serena's vision is clear. Regeneration isn't just about bricks and concrete. It's about communities. It's about the environment. It's about the lives of people and how they feel about where they call home. Serena is their advocate, making sure residents' voices aren't just heard, but drive the changes we're making. The future is safe in her hands. Please view the extraordinary story of Serena's Vision here. The Role: As a Housing Officer you can make your own powerful contribution. This is a great opportunity to make a genuine, positive difference to people's lives and neighbourhood. And to do it in one of the UK's most famous places. It's an incredibly varied job. Managing a designated patch of properties, you'll lead on estate action plans and provide a visible presence in the area. You'll work with residents and neighbourhood stakeholders on an almost limitless variety of issues. From supporting the welfare of our most vulnerable people, to submitting applications for environmental awards, to enabling major regeneration schemes - and everything in-between - you'll improve lives and futures in the community. Along the way, you'll develop skills and experience in everything from time management to legal action. Your challenge will be to navigate people's differences and ensure everyone's views are represented. It helps that you'll be part of a highly diverse team from a wide range of backgrounds. Together, you're all perfectly placed to understand and support Westminster's vibrant communities. You'll find your colleagues to be dedicated and hard-working. They share your equal commitment to delivering both the technical and the caring aspects of the Housing Officer role: handling cases to deadlines, while always keeping a focus on residents' wellbeing. Please refer to the Job Description for more information. About You: While experience in a housing management role and knowledge of tenancy law would definitely be an advantage, neither is essential. We expect you to understand the needs of vulnerable communities and be able to demonstrate excellent planning and organisational skills, and to be literate and numerate to a good standard. But what matters most is your way with people. A team player with excellent communication skills, you have proven experience of dealing with the public or providing customer service. Your enthusiasm, drive and focus on making a difference for people is exactly what we're looking for. Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role. What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit <a href="https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties" target="_blank">https://www.westminster.gov.uk/health-and-social-care/public-health-str…</a> As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

Housing Officer WCC620376

About Us Job Title: Homelessness Prevention and Solutions Officer Salary Range: £37,766 to £44,430 per annum (pro Rata) 1 Officer Part Time 3 days per week (21 Hours) Location: Civic Centre, 44 York Street, Twickenham, TW1 3BZ Objective of role We are looking for a capable and ambitious individual keen to help families and individuals facing homelessness to help support them in their homelessness journey and adhere to legislative guidance as well as policy and procedures. Who are we looking for? We are especially interested in your transferable skills in particular your ability to assess information, understand and accurately apply the assessment criteria, problem solve and communicate effectively with applicants, colleagues and agencies. Whilst previous experience of working in a homelessness or other busy front-line public-sector role would be advantageous, it is not essential. What we would like you to be is: <ul><li>To be emotionally mature and confident to work with people facing homelessness for various reasons.</li><li>Be a good listener and able to apply what you hear to the legal framework in which we work.</li><li>Be organised in your work and able to keep on top of changing priorities.</li><li>Be able to engage and work collaboratively with families and individuals who require housing assistance.</li><li>Be able to discuss, negotiate and persuade families and their landlords to prevent and relieve homelessness.</li><li>Be able to write reasoned decision letters, carry out interviews and produce case notes and assessments of a high standard.</li><li>Be a motivated and engaged team player.</li></ul>About the role You will be working proactively and collaboratively with households who are homeless or threatened with homelessness to assist them to sustain their current housing where possible, or otherwise to secure alternative, suitable and affordable accommodation. You will hold a personal caseload of households, to agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, homeowners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs. You will provide a flexible and responsive service for applicants who are homeless or threatened with homelessness by delivering services from our offices and ensuring comprehensive housing advice is available for customers, staff and partner agencies. You will carry out home visits to assess homelessness and the sustainability of the applicant's current housing. Essential Qualifications, Skills and Experience Experience of working within a customer service, housing, or lettings service. Experience of carrying out interviews, investigations, negotiations Experience of effective record keeping, including electronically held information. Experience of working with people who are homeless or in other stressful situations. Experience of working successfully to performance targets and deadlines Excellent interpersonal skills including active listening and negotiating. Excellent communication skills including the ability to write detailed case notes and technical letters. Indicative Recruitment Timeline: Closing Date: Sunday 6 April 2025 Shortlisting Date: Week commencing Monday 7 April 2025 Interview Date: TBC Useful Information: Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details, please click here Richmond and Wandsworth Councils

Homelessness Prevention and Solutions Officer

Housing Support Worker Helping People Rebuild Their Lives Are you passionate about supporting people with complex needs to regain independence? We're looking for a Housing Support Worker to join our small, dedicated team in Basildon, helping individuals who have experienced homelessness and rough sleeping to settle into accommodation and build a brighter future. About the Role You'll provide practical and emotional support, working with local agencies and partners to ensure individuals receive the help they need. Your responsibilities will include: <ul> <li>Supporting individuals to develop life skills such as budgeting, cooking, and tenancy management.</li> <li>Helping new tenants settle in and access relevant housing and social care services.</li> <li>Providing personalised support and advocacy, focusing on trauma recovery and long-term goals.</li> <li>Building strong relationships with local statutory and voluntary agencies to ensure seamless support.</li> <li>Preparing individuals for move-on accommodation, working with housing providers to secure next steps.</li> <li>Keeping accurate records to evidence progress and meet service requirements.</li></ul>About You We're looking for someone with: Experience supporting individuals with life skills or in a similar support role Knowledge of statutory housing and community services Experience working with agencies and statutory organisations in housing/social care Understanding of homelessness, rough sleeping, and the challenges individuals face Experience supporting vulnerable individuals with trauma and complex needs A compassionate, proactive, and person-centred approach This role requires an Enhanced DBS check. Please note that this role may involve working with customers who have experienced trauma and adverse experiences and who may have complex emotional needs. As a result, they may at times display behaviour that challenges services. Why Join Peabody? Joining Peabody means being part of a dedicated and supportive team. We offer great benefits, including: <ul> <li>Up to 25 days' annual leave plus bank holidays.</li> <li>A flexible benefits package with healthcare, dental care, and discounts.</li> <li>4x Life Assurance for peace of mind.</li> <li>Professional development opportunities, including funded apprenticeships.</li> <li>Two additional paid volunteering days each year.</li> <li>Family-friendly policies and up to 10% pension contribution, matched 1:1.</li></ul>Selection Process Virtual interviews will take place on Teams week commencing the 14 April. If you're ready to make an impact, click 'Apply Now' and submit your CV with a personal statement that clearly demonstrates how you meet the role requirements. Apply today and be part of something extraordinary! Peabody does not provide sponsorship as a licensed UK employer For any questions, reach out to Julie-Ann - Talent Specialist at Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a>. This is a 12 month fixed term contract.

Housing Support Worker

Overview Join Camden's Routes off The Street (RTS) Service - Outreach Worker At Change Grow Live, we are passionate about making a real difference in the lives of those experiencing homelessness. Camden's Routes off The Street (RTS) delivers an integrated approach, combining assertive street outreach with a multi-agency hub. This innovative service provides tailored support pathways for individuals experiencing rough sleeping or involved in street-based activity in the borough. We are now recruiting a committed individual to join our dynamic and experienced Camden Routes off The Street team, based in the heart of Camden Town. This is your opportunity to make a meaningful impact and be part of a service that delivers real change. As an Outreach Worker within the RTS team, you will play a key role in supporting individuals to move off the streets and towards stable housing. Please note: This role will require you to walk for extended periods to conduct street outreach and provide direct support. This role involves working weekends, evenings, and early mornings as part of the outreach support provided to those in need. Additional Information: Location: Camden Hours: Full-time (37.5 hours per week) Yearly Full Time Salary Range: £27,861.26 - £32,002.35 (pro rata for part time hours) London weighting Allowance: £4,133.14 *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities Key Responsibilities: <ul><li>Build trusting relationships with individuals experiencing rough sleeping or involved in street-based activity.</li><li>Conduct outreach shifts across the borough, engaging with individuals in all weathers, including mornings, nights, and weekends.</li><li>Support individuals to access accommodation, physical and mental health services, substance use support, benefits, and more.</li><li>Empower individuals by amplifying their voices, ensuring they are heard and supported in expressing their needs and strengths.</li><li>Work closely with partner agencies, collaborating to provide comprehensive support.</li><li>Accurately record all interactions with individuals and other professionals to ensure a clear and coordinated approach.</li></ul>Who We Are Looking For: We are seeking compassionate, resilient, and proactive individuals who are dedicated to making a positive difference in the lives of those experiencing homelessness. To excel in this role, you will: <ul><li>Bring experience in supporting individuals with complex needs, including homelessness, mental health, and substance use challenges.</li><li>Be comfortable working both independently and as part of a dynamic team, with a proactive attitude toward solving challenges. </li><li>Experience in engaging and supporting individuals with multiple and complex needs.</li><li>Be a skilled communicator, able to engage and build trust with people from diverse backgrounds, helping them navigate services and make positive changes in their lives.</li><li>Have a strong understanding of homelessness issues and be able to work collaboratively with a range of partners to support individuals in crisis.</li><li>Approach every situation with empathy, flexibility, and a focus on empowering those you support to achieve their goals</li></ul>Why Work with Us: What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Generous refer a friend scheme.</li></ul>**If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) Closing Date 14/4/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Lukasz Fila | <a href="mailto:lukasz.fila@cgl.org.uk" target="_blank">lukasz.fila@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Homeless Street Outreach Worker

Job Title Trainer - Homelessness &amp; Multiple Disadvantage Dept Housing Contract Type Fixed Term Contract - 31/03/2026 Location Remote with occasional onsite work Hours Full Time 35 hours M-F Working Pattern M-F equal hours Grade / Salary Band Band 4 £29,556 - £32,139 Benefits <ul><li>25 days holiday plus bank holiday (Pro rata)</li><li>Flexible working</li><li>End of Year shutdown</li><li>Opportunities for Learning &amp; Development</li></ul>Line Manager Multiple Disadvantage &amp; Homelessness Programme Manager Direct Reports N/A Key Contacts MD &amp; Homelessness/ Housing/ Training Travel Occasional on-site work About Standing Together: Standing Together is a UK-based charity dedicated to ending domestic abuse and creating safer communities. We work collaboratively with various stakeholders, including local authorities, police, and health services, to improve responses to domestic abuse and support survivors. We pioneered the Coordinated Community Response (CCR) approach in the UK, a multi-agency partnership model that ensures the safety of survivors while holding abusers accountable. Through innovative training, advocacy, and community engagement, we empower individuals and organisations to challenge and change the systems that allow domestic abuse to persist. Our mission is to ensure everyone can live free from violence and abuse, fostering a culture of respect and equality. By leveraging research and best practices, we strive to influence policy and practice, making a meaningful impact in the lives of those affected by domestic abuse. Purpose of the role: This role is a key component of the wider DAHA Homelessness &amp; Supported Accommodation Project, funded to enhance support for vulnerable individuals. The primary responsibility is to upskill frontline professionals on domestic abuse, with a particular focus on supporting survivors facing multiple disadvantages. By addressing a critical gap in the homelessness sector, this role ensures that the needs of women and survivors of domestic abuse are better understood and supported, offering a more inclusive, trauma-informed approach to care and accommodation. Key Duties - What you will be doing: <ul><li>Deliver a range of domestic abuse training to housing, homelessness, and domestic abuse professionals.</li><li>Lead the delivery of training courses, ensuring effective and consistent execution.</li><li>Collaborate with the DAHA Accreditation Manager to adapt and develop training materials.</li><li>Work with Housing Programme Managers and specialists to create innovative and accessible training content.</li><li>Support the evaluation of training programmes to assess their impact and identify improvements.</li><li>Manage administrative processes to ensure CPD accreditation for training materials.</li><li>Coordinate with the Business Support Officer to manage delegates and courses effectively.</li><li>Provide regular updates to the Multiple Disadvantage &amp; Homelessness Programme Manager, ensuring alignment with priorities and timelines.</li><li>Communicate proactively with external partners and maintain strong working relationships with stakeholders.</li><li>Adhere to organisational policies, promoting equality, inclusion, and anti-discriminatory practices.</li><li>Contribute to the development and sustainability of the organisation, sharing feedback and fostering collaboration.</li></ul>About You - Skills &amp; Experience: <ul><li>In-depth understanding of domestic abuse, its dynamics, and its impact on survivors.</li><li>Knowledge of the coordinated community response to domestic abuse and a commitment to partnership working to improve that response.</li><li>Experience in safeguarding, particularly in the context of domestic abuse.</li><li>Proven ability to work in partnership with both voluntary and statutory sector agencies to ensure effective collaboration.</li><li>Experience in developing and adhering to organisational protocols, procedures, and best practice guidance.</li><li>Commitment to equal opportunities in both employment and service delivery.</li><li>Strong team player with excellent communication, written, and presentation skills.</li><li>Self-motivated and capable of using initiative and judgement when working with colleagues and partner agencies.</li><li>Comprehensive understanding of the intersections of VAWG (Violence Against Women and Girls), homelessness, and multiple disadvantage.</li><li>Proven experience in delivering training, both in-person and virtually, using tools such as Mentimeter and Zoom, while addressing diverse learning needs.</li><li>Ability to create safe, trauma-informed training environments, challenge victim-blaming attitudes, and promote intersectional and anti-racist values.</li><li>Proficient in using word processing, spreadsheets, databases, data collection systems, email, and website technology, preferably in a Windows-based environment.</li><li>Experience working in frontline domestic abuse and/or homelessness services, with a strong understanding of the challenges faced by frontline workers supporting survivors and perpetrators of domestic abuse and multiple disadvantage.</li></ul>Join Us If... If you're dedicated to enhancing domestic abuse training, enjoy working in partnership, and want to make a tangible difference in the lives of survivors, we'd love to hear from you. Right to Work and DBS Check Applicants must have the right to work in the UK and will undergo a Disclosure &amp; Barring Service (DBS) check, funded by Standing Together, in accordance with Charity Commission guidelines. Equality, Diversity, and Inclusion At STADA, we are committed to fostering an inclusive workplace. We do not discriminate based on race, religion, sexual orientation, disability, age, national origin, marital status, medical history, parental status, or genetic information. Our goal is to create a workforce that reflects society and ensures every employee feels valued and empowered to perform their best. We encourage applications from individuals of all backgrounds and experiences. Information Appointment will be subject to a satisfactory DBS check. Please ensure your CV is no longer than 3 pages and Cover Letter is no longer than 1 page. Please note that we may close this job advert early if we receive a high volume of applications.

Trainer - Homelessness & Multiple Disadvantage

Job Description About the role We have an exciting opportunity for a Building Safety Manager to join the Guinness Team. This is a permanent, full-time vacancy based in our London, Euston Road office. We are currently working to a hybrid working style. The overall purpose of the role is to ensure high risk and complex buildings within the scope of legislation are compliantly managed and maintained safely. This will be evidenced through the creation and continued management of building safety cases presented to the Building Safety Regulator. What we're looking for We know that how we do things is just as important as what we do. You'll be highly self-motivated, goal focused and confident to collaborate and challenge internal and external stakeholders. You will be an expert at forming professional working relationships with a willingness to go the extra mile to get the job done. You should have previous experience managing and influencing others, processes or buildings and a strong understanding of holistic risk management. We are looking for someone with the relevant experience, training and qualifications in a fire/building/risk management role. Ideally, you will have a CIOB L6 Building Safety Management qualification or willingness to complete this training as part of the role. You'll be able to demonstrate Essential: <ul> <li>Extensive knowledge and understanding of fire safety legislation and guidance, building regulations and technical standards.</li> <li>Experience of updating and maintaining detailed information systems ensuring that data is logged accurately and consistently.</li> <li>Experience of working with multiple stakeholders in a building safety capacity to achieve common goals.</li> <li>Ability to challenge unacceptable behaviour or practice and raise, escalate or flag risks to safety.</li> <li>Very strong communication and presentation skills, both oral and written.</li> <li>Excellent computer literacy skills.</li> <li>Proven experience of analysing potentially complex and difficult situations and recommending appropriate, practical and responsive solutions in a sensitive manner.</li> <li>Capable of explaining building safety issues to internal and external stakeholders including residents in a clear and concise manner.</li> <li>Ability to compile detailed and concise reports on building safety issues and present these to senior colleagues.</li> <li>Demonstrate the Guinness Behaviours.</li> <li>Demonstrates the Guinness Leadership and Management Standard.</li></ul>Qualifications Essential: <ul> <li>NEBOSH fire safety (or equivalent).</li> <li>Membership of IFE or IFSM.</li></ul>Desirable: <ul> <li>Building related degree or similar qualification.</li> <li>Higher grade fire safety related qualification.</li></ul>If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Building Safety Manager

Are you passionate about delivering exceptional service and making a difference? We're looking for a Homeownership Coordinator to be the friendly face and go-to expert supporting the team, our Leaseholders, Freeholders, and Shared Owners. You'll have professional experience in a homeownership environment, able to manage customer enquiries and handle complex queries. You are resilient, have excellent communication skills, and are familiar with purchase order processes. Additionally, you possess strong IT skills, multitasking abilities, and proven data management experience. What you'll be doing: <ul> <li>Be the first point of contact for homeowner queries-helping residents get the answers they need.</li> <li>Support site visits, resident meetings and important tribunal cases.</li> <li>Help resolve queries and complaints with professionalism and care.</li> <li>Raising purchase orders, and keeping systems updated so everything runs smoothly.</li> <li>Manage Section 20 requests and observations, ensuring they are logged and allocated to the team, making sure we stay on top of legal timescales.</li></ul>What success looks like: <ul> <li>Residents feel supported, informed, and valued.</li> <li>Smooth day-to-day running of our Homeownership Team.</li> <li>Payments made on time and suppliers set up correctly.</li> <li>Strong relationships with stakeholders that help deliver seamless services.</li> <li>Living and breathing Peabody values every step of the way.</li></ul>About you: You're a natural communicator-confident, approachable, and professional. You've got a knack for solving problems and a passion for great customer service. Housing or property experience? Even better! Skills you'll bring: <ul> <li>Strong communication (written and verbal).</li> <li>Housing or property experience.</li> <li>Resilient when handling complex resident queries.</li> <li>Organised, great at managing your time and deadlines.</li> <li>Confident using multiple IT systems.</li></ul>This role requires a minimum of two days a week working at our Westminster Bridge Road office. Here's just a few of the benefits for working at Peabody: <ul> <li>Flexible and hybrid working</li> <li>Up to 30 days' annual holiday plus bank holidays</li></ul><ul> <li>Competitive salaries that are benchmarked regularly against current market rates</li> <li>Two additional paid volunteering days each year</li> <li>Flexible benefits scheme, including family friendly benefits and access to a discount portal</li> <li>4 x salary life assurance</li> <li>Up to 10% pension contribution</li></ul>Are you ready to apply? PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. To be considered for the position of Homeownership Coordinator, please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about this role please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a> Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place during the week commencing 14 April 2025.

67 Jobs in London Borough of Newham, UK