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LEVEL 7 (FROM £33,366)| FULL TIME - 37 HOURS | PERMANENTWe are looking for a highly motivated person with a strong background in resident engagement.As the Resident Engagement Officer, you will be responsible for liaising with residents, colleagues and partners to drive service improvement, meet the requirements of our Resident Engagement Strategy and The Charter for Social Housing Residents.You will bring experience of working with residents successfully to promote participation and engagement, preferably in a housing environment. You will need to demonstrate that you have a good understanding of resident participation principles and practice. Excellent communication and partnership working skills will be essential.You must have the ability to travel around the City of Southend.Full job description:&nbsp;<a href="https://southessexpropertyservices.co.uk/download/resident-engagement-jd-2024pdf.pdf?ver=3428&amp;doc=docm93jijm4n2454.pdf" target="_blank"> Resident Engagement JD 2024.pdf [pdf] 153KB</a>To apply, please send your CV to <a href="mailto:sarahgallagher@seh.southend.gov.uk" target="_blank">sarahgallagher@seh.southend.gov.uk</a><h3>Closing date for applications: Friday 3rd January 2025&nbsp;</h3>

Resident Engagement Officer

Our Private Sector Housing team seeks to&nbsp;bring about improvements in the conditions and standards of management of private sector housing.&nbsp;You’ll assist the team in achieving this by leading on the delivery on housing enforcement standards to ensure private sector residential accommodation throughout the District meets statutory standards and help to bring about improvements in conditions and standards of management for residents.With your knowledge of Housing legislation, you’ll be comfortable using formal action where necessary, including attending court.&nbsp;You’ll inspect and licence HMO’s in connection with the appropriate licensing schemes and undertake regular inspections of all HMO’s.&nbsp;You’ll be responsible for assessing a variety of properties using Housing Health and Safety Rating System (HHSRS) and interpret the results of these assessments to determine an appropriate course of action to deal with each hazard identified.Your interpersonal skills will be invaluable as you carry out the effective day to day management and maintenance of the Council owned Hever Road Gypsy and Traveller site and its facilities. In addition to this, you’ll also carry out regular inspections of mobile park homes and park home sites in accordance with the relevant legislation and model standards.This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).Do you want to know more about the role?&nbsp;Please contact Alison Simmons, Head of Housing, on 01732 227272 for an informal discussion about the role.&nbsp;Do you want to ensure you have the best chance of being shortlisted?Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.

Senior Private Sector Housing Officer

We have a new vacancy for 3 x Building Safety Officers to work for a large housing provider based in NW London. This is a permanent role paying £45,850 per annum.Role Purpose* Assist management to ensure the organisation fulfils its obligation to be compliant with the Regulatory Reform (fire Safety) Order 2005, Fire Safety Order Act 2021, Building Safety Act 2022, and any future relevant legislation * Ensure that buildings and the organisation are compliant with the individual Building Safety Cases and other relevant legislation * Undertake fire and building safety related compliance inspections and testing of equipment across the portfolio including the validating the accuracy of FRA actions * Report and analyse the compliance of FRA actions and support the delivery of initiatives to improve and maintain compliance.Key Responsibilities and Accountabilities1 Assist in the management and development of the processes relating to Landlords Statutory Compliance to comply with the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Order 2020 and Building Safety Bill 2020. 2 Assist in the design and manage Building Safety Cases for the SNG portfolio. Ensure that buildings are and remain compliant with their Building Safety Cases. 3 Assist with establishing and maintaining scheme specific lines of communication with residents so that all queries can be dealt with in a timely fashion and ensure that resident engagement is effective. 4 Ensure that general compliance is maintained throughout the communal areas and dwellings for each block; this includes but is not limited to fire safety, gas safety, electrical safety and water hygiene. Work closely with Compliance Managers to ensure contractors are following contractual processes and assist with the escalation process to gain access to complete the checks e.g. legal action, cold calling, etc. 5 Carry out inspections of FRA recommendations to verify the accuracy and confirm the best way to proceed with mitigation. Identify where value for money can be achieved from the specification. 6 Complete periodic inspections of communal areas of high-rise buildings to check cleaning standards are maintained, possessions in communal areas, inspection the functionality and performance of fire doors, raise and manage repairs through to completion. 7 Assist with contract management of contractors undertaking works to implement FRA recommendations, e.g. pre and post inspections of works, support with reporting of FRA action compliance and drive initiatives to improve compliance. 8 Responsible for undertaking tests on fire safety equipment in accordance to British standards to ensure the company fulfils its obligations. Accurate records of tests must be maintained to an auditable standard. 9 Assist with the delivery of training to staff, contractors and residents (where needed) regarding fire and building safety matters.Person SpecificationEducation* Degree level or relevant industry experienceKnowledge and Skills required* Knowledge of Legislation and Regulations relating to building safety and services. E * Knowledge of Mechanical and Electrical systems, equipment and compliance. D * Knowledge of Buildings and their internal and external components. E * Knowledge of H&amp;S legislation and statutory requirements. D * Service improvement planning and problem-solving skills. E * Negotiating and influencing Skills with the ability to deal with stakeholders and partners. E * Ability to produce reports, analyse data and present findings. * Ability to meet deadlines and plan and deliver a range of different activities. E * Ability to validate information and demonstrate attention to detail. E * Excellent verbal communication skills and the ability to adapt this approach for different audiences. E * Excellent written communication skills sufficient to write straightforward reports, letters and emails. E * Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. E * Competent on core Microsoft Office packages. EExperience Required* Experience of working within a building services environment. E * Experience of writing detailed reports. E * Experience of using a wide variety of IT systems. EAdditional Information* Driving license and access to own vehicle preferable due to location of sites. * A Basic DBS check will be carried out if placed in this role. * Successful candidate will be required to attend the Wembley office and/or be on site 3-4 times a week.

Building Safety Officers

We are seeking a dedicated and proactive Level 2 Property Manager, this is an ongoing temporary role with potential to become permanent with 2 days in office (Hammersmith), 3 days either working from home or on patch. The pay rates for this role are £20.43 PAYE / £26.85 Umbrella.The ideal candidate will have to oversee a variety of homes and play a key role in fostering vibrant, harmonious communities.In this position, you’ll work closely with residents, managing agents, and contractors, ensuring properties are well-maintained and residents enjoy a seamless living experience. Your accountability and hands-on approach will be vital in managing properties efficiently and maintaining strong relationships with all stakeholders.Key Responsibilities:* Oversee day-to-day management of residential properties * Build and maintain strong relationships with residents, contractors, and agents * Ensure properties are well-maintained and residents’ needs are met promptly * Resolve issues and concerns quickly, ensuring a positive resident experience * Maintain accurate records and reportsSkills &amp; Experience:* Previous property management experience (Level 2 or similar) * Strong communication and organisational skills * Ability to manage multiple properties and priorities * Proactive problem-solving attitudeIf you’re passionate about property management and providing exceptional service to residents, we’d love to hear from you! Apply today to join a dynamic team.

Property Manager (Level 2)

We are currently recruiting for a nice opportunity as my clients Neighbourhood Response Officer on an ongoing temporary basis initially. This opportunity will be based in South London (hybrid working) and is paying £19.75 PAYE / £24.51 Umbrella. The ideal candidate will have experience and be comfortable with the following:* Develop and deliver neighbourhood plans and local offers. * Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work. * Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers. * Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate. * Liaise with other departments on neighbourhood improvements and services * Visit customers in breach of their tenancy or lease agreement where tasked to do so * Visit customers who may require additional support and assess whether they require on going tenancy sustainment. * Conduct viewings and sign ups or tenancy assignments. * Attend court to represent and/or provide witness statements as required * Conduct evictions and attend stay hearings. * Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits. * Assist with major incidents and the decanting of tenantsIf you are interested in this role and would like more information, please apply or get it touch!

Neighbourhood Response Officer

Calling All Service Charge Professionals!We are currently recruiting for several temporary Service Charge roles available across London &amp; Hertfordshire, with a range of opportunities for Housing Associations and Local Authorities.Roles Available Service Charge Administrators to Service Charge Officers Hybrid working (2 days in the office, 3 days from home) Locations include: Hertfordshire, North London, and West LondonHourly Pay Rates Starting at £18.09 per hour, up to £30 per hour, depending on the role and clientIf you’re looking to secure a temporary position before Christmas, apply today! Our team of consultants will reach out to discuss your experience and match you with the right opportunity.We look forward to hearing from you soon!The Liquid Recruitment Team

Service Charge Opportunities

We have an excellent opportunity as a Level 3 Project Manager to work on a temporary basis for 26 weeks (initially) for a council based in East London paying £31.93 ph PAYE / £40.45 ph Umbrella rate.You will be required;* To lead and manage the Council’s Disrepair Service, ensuring the timely and efficient resolution of disrepair claims across the borough’s housing stock. * To focus on minimising the Council’s legal exposure through proactive case management, maintaining a high standard of living for tenants, and delivering a cost-effective repair service. * To ensure the effective use of resources and adherence to financial and legal obligations. * To be responsible for ensuring the Council’s Legal Disrepair procedures are followed, and identifying improvement measures, in order to resolve cases quickly, cost effectively, and to the residents’ satisfaction. * To have responsibility for ensuring the disrepair programme is managed to minimise the Council’s financial and legal exposure, so that the Council fulfils its statutory obligations, particularly in relation to damp and mould and building safety. * To ensure close coordination between the Repairs Partnering Team, Legal team, and external contractors to effectively manage repairs cases, and keep an accurate log of the repairs history for each case.Supervisory Responsibilities* One Litigation Officer * Two Disrepair SurveyorsWe have a very limited amount of candidates we can put forward to this role, so if you are interested, please apply immediately for consideration.

Project manager Level 3

We are currently recruiting for a nice temporary opportunity within the Neighbourhood Services Team as my clients Neighbourhood Officer. Our client is a large (recently amalgamated) Housing Group based in Wembley, London – role pays the hourly equivalent to £42,317 per annum.Role Purpose: To provide effective and flexible neighbourhood management services to our customers to help build a community they are proud to live in. With a risk-based approach you will manage a portfolio of mixed / leasehold tenure properties, dealing with all aspects of tenancy management and working collaboratively with our Estates Team to ensure the highest standards are maintained.Duties include but are not limited to:* Provide effective customer facing neighbourhood management services to tenants and leaseholders on Mixed / leasehold tenure schemes in line with policies and procedures. * Work in collaboration with development team colleagues on new development projects. Attend project site meetings to ensure there is effective record keeping of all potential management issues on new developments recording all current information within scheme management plans and scheme overviews. * Excellent record keeping on housing management systems to ensure effective case management is maintained providing a timely and customer focussed response. * Working with the service charge team validate service charge budgets. Provide advice, support and information to customers on leasehold and tenant service charges as required. * Investigate and respond to stage 1 complaints and Members Enquiries. * Ensure managing agents provide appropriate level and quality of services to residents working closely with leasehold specialist and service charge teams. * Identify appropriate solutions to tackle ASB. Contribute to the development of a multi-agency approach to resolve conflict and prevent incidents of ASB. Instigate legal action as required, gather evidence and present at court. * Ensure effective tenancy management through timely mutual exchange requests, successions and assignments. Carry out pre-void property inspections and tenancy audits as requested * To make timely external and appropriate referrals to statutory bodies and other agencies as needed and work in partnership to address safeguarding. To maintain accurate and up to date confidential records as required. * Ensure that Fire risk assessment visits are carried out on a weekly basis. * Effective CCTV management in line with Data Protection legislation requirements. gathering * Other housing management functions such as estate inspections, enforcement of parking, requests for additional keys and fobs in line with policies and procedures.You’ll be great for this role if you have:* CIH Housing Level 3 qualification – or a willingness to undertake a relevant qualification * Knowledge and experience of managing and resolving ASB and tenancy management casework * Experience of delivering effective neighbourhood / leasehold management services * A good standard of education commensurate to the level of the job and the knowledge and skills required * Understanding of housing law and organisational policies and procedures (E) * Accurate record keeping skills and experience of using housing management systems (E) * Excellent customer focus and a genuine desire to achieve high levels of service in all areas of responsibility * Strong communication skills via a range of medium to internal and external stakeholders * Excellent administrative and organisational skills to manage a diverse workload and ensure effective management of allocated area * Ability to prioritise and manage own workload, time and travel in order to meet required deadlines * Good problem solving skillsIf this opportunity is of interest to you, please apply today for further details.

Neighbourhood Officer

Play a key role in a holistic programme to deliver a 21st century model estate that is carbon-neutral by 2030 The Role: Join us and a vibrant community at Lancaster West to deliver carbon-neutral estate hand in hand with residents. We are passionate about creating a positive impact on our neighbourhood through a range of sustainability projects including retrofit of social housing, delivering green heat and energy, improving landscape and biodiversity, and facilitating a circular economy opportunities and the adoption of green skills within the community. We’ve reduced carbon emissions on the estate by 24% since 2018; our flagship renewable heat network programme the Notting Dale Heat network has broken ground and the country’s first whole block deep retrofit at Treadgold House is nearing completion. About Us: The Lancaster West Neighbourhood Team is a team recruited in partnership with residents, managing 826 homes across the Lancaster West Estate, as well as homes managed by Grenfell Housing Services. Our work is focused on working with residents to design and deliver excellent housing services, and co-design a 21st century model social housing that is carbon-neutral by 2030. About You: You will be required to embrace a culture of co-design to deliver excellent outcomes for our residents. Above all, you'll be driven by the passion to make a difference, inspire confidence, and be keen to help Lancaster West go carbon-neutral by 2030. If you are eager to play your part, work in partnership with residents, local organisations, and stakeholders to drive change and deliver projects to do with sustainability, we’d love to hear from you. How to apply: You will need to send your CV along with a personal statement (no more than 2 pages of A4) addressing why you are interested in the role and how your qualifications, skills and experience (including any statutory qualifications or skills) meet the job description and person specification to Batool Zalkha <a href="mailto:batool.zalkha@rbkc.gov.uk" target="_blank">batool.zalkha@rbkc.gov.uk</a>

Assistant Project Manager – Heat Networks and Sustainability

We are looking for a Housing Standards officer to join our busy Residential Environmental Health Team to improve the homes of people living in the private rented sector. Islington is a vibrant, diverse and dynamic borough and you will play a key role in helping to create a more equal Islington through our HMO and Selective Property Licencing Schemes. You will be responsible for managing your own workload within the service, providing advice to tenants and landlords, visiting private rented accommodation and taking appropriate action. The work will involve some working outside of normal office hours. Islington offers excellent training and development opportunities, zone 1&amp;2 travel card, generous holidays and flexible working hours. If you would like an informal discussion about this opportunity, please contact Nick Stabeler, Group Manager- Private Sector Housing by email on [email protected] or 0207 527 3205 About You Working for the team, service and our organisation Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't be clearer: we serve. It's in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about. Our offer to you We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include: <ul> <li> Up to 31 days leave per year, increasing to 36 days after five years of local government service </li> <li> A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week </li> <li> Learning and development opportunities to maximise your potential </li> <li> Competitive pay and a commitment to paying all staff the London Living Wage at minimum </li> <li> Excellent local government pension scheme </li> <li> Cycle to Work scheme and discounted gym memberships </li> <li> Local discounts from restaurants, shops, health and beauty therapists, and more! </li> </ul>Recruitment information It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. The post is subject to a basic DBS check qualifications check and 3/5 years referencing. Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Housing Standards Officer

HRUC (Harrow, Richmond and Uxbridge Colleges) is a successful merged college group, based across 5 vibrant campuses. We offer high quality courses, apprenticeships and programmes for young people, enabling them to Be Extraordinary . We are excited to launch our new unified People and Organisational Development team in January 2025, which will enable us to renew and continue our journey to be an Employer of Choice. We are focused on enhancing our employees' experience, maintaining our compliance commitments, and enabling the goals of HRUC. If you want to join us and be part of our next chapter, we would welcome an application from you. In this newly created role, you would support the Learning and Development Manager in the delivery of initiatives aimed at fostering a culture of continuous learning and improvement. This will include designing, implementing, and evaluating training programs that align with the College's strategic goals, promoting skill development, and supporting professional growth across departments. Key responsibilities include:<ul><li>Supporting the design, delivery, and evaluation of training programmes, ensuring they meet the diverse learning needs of employees</li><li>Working with department heads to identify skill gaps and develop targeted learning solutions</li><li>Developing e-learning materials, instructional resources, and facilitating workshops / sessions </li><li>Co-ordinating the annual calendar of training events and initiatives for staff</li><li>Maintaining accurate records on the Learning Management System (LMS), tracking participation, progress, and completion rates</li></ul>We are seeking to appoint a talented and motivated individual who can demonstrate the following:<ul><li>Minimum of 2 years' experience in a learning and development or training role</li><li>Experience in creating and delivering e-learning content</li><li>Strong administrative and organisational skills, with the ability to manage multiple projects</li><li>Experience of designing, delivering, and evaluating training programmes</li></ul> The closing date for this post may be brought forward if we receive a sufficient field of applications prior to closing date. Equal Opportunities HRUC is an equal opportunities employer. We encourage applications from all people, irrespective of disability, race, gender, age, sexual orientation, transsexual or gender reassignment, marital or civil partnership, religion/faith or pregnancy and maternity leave. Disclosure and Barring Service checks HRUC (Harrow, Richmond &amp; Uxbridge Colleges) is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all staff to share this commitment. To ensure that we meet our safeguarding commitments we will carry out all necessary pre-employment checks, including undertaking an Enhanced Disclosure and Barring check for all successful candidates. Where references are taken up by the College, it is our policy not to disclose references to candidates.

Learning and Development Officer

Contract Terms Starting salary: HC2 (£81,729 - £95,295) Hours per week: 36 per week Contract type: Permanent Closing date: 5th January 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the Role The newly created, Head of Community Safety will play a key role in unifying Community Safety and Enforcement services in Haringey, delivering on initiatives to ensure a safe and secure borough for residents and businesses. Reporting to the Assistant Director of Environment, you will lead the strategic development of the Community Safety service, collaborating with various partners to implement effective safety strategies. Your responsibilities will include overseeing key services such as Noise Nuisance, ASB, CCTV, and managing relationships with key organisations such as the Metropolitan Police to reduce crime and antisocial behaviour. You will also manage operational delivery across the borough, addressing issues related to Serious Gang Violence, and Hate Crime, among others. This role requires agile working across borough boundaries, resource management and maintaining strong stakeholder relationships. Additionally, you will lead the Borough's Prevent strategy, act as the principal advisor on Community Safety, and ensure compliance with relevant legislation. Your leadership will be crucial in fostering a safe and secure environment for the Haringey community. About the Team Our team is dedicated to enhancing the safety and well-being of Haringey's residents and businesses. We work tirelessly to reduce crime and antisocial behaviour through strategic initiatives and strong community partnerships. The Safer Haringey Partnership is at the heart of our efforts, collaborating with residents, local businesses, police, probation, fire, and health services to achieve the goals outlined in our community safety strategy. Together, we are committed to creating a safer and more secure environment for everyone in Haringey. About You You are a dynamic leader with a proven track record of partnering with diverse organisations to address crime, antisocial behaviour, violence, and environmental issues. Your experience leading multi-disciplinary teams at a senior level, ideally within a local authority setting, demonstrates an ability to drive impactful change. You will need to possess a strategic focus and exceptional negotiation skills, enabling you to manage and coordinate a wide array of services seamlessly. Operationally savvy, you must have a sound understanding of the relevant enforcement policies and court procedures. You will have a passion for community engagement and have experience in leading on community-focused initiatives that meet the needs of diverse groups. Above all, you will have a track record in delivering complex projects from start to finish, ensuring meticulous attention to detail from planning to evaluation. You will need to be a have proficiency in business planning, performance management, and knowledge of systems that underscores your commitment to excellence in community safety. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and well-being support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Head of Community Safety

Contract Terms Starting salary: PO5 £50,574 - £53,607 per annum Contract type: Permanent, Full time Interview date: w/c 20th January 2025 Closing date: Sunday 5th January 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role This is an excellent opportunity for an experienced Manager to join is to effectively deliver a front-line service. As a Team Manager you will need to ensure that the work of your team is compliant with statutory requirements and that you play a key role in shaping and delivering services for households in housing need, keeping abreast of new initiatives and caselaw and working in partnership to maximise positive outcomes for customers. You will be required to work under pressure managing one of five generic teams responsible for offering essential and holistic front-line services by finding practical and long-term housing solutions for those homeless or at risk of homelessness. You will provide strong leadership and ensure staff are competent in working within statutory requirements. About you To be considered for this role, you must have extensive understanding of housing and homelessness legislation. You will require excellent people management skills; managing a diverse team covering a broad range of duties to find housing solutions for homeless applicants or those at risk of homelessness. You will be required to work strategically with colleagues across the Council and with external partner agencies to ensure the Council's strategic housing and homelessness objectives are achieved. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Needs Team Manager

Annual salary: up to £28,917.00 Resident Liaison Officer Thurrock Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday We are thrilled to announce that Mears has been awarded a prestigious Net Zero Retrofit project delivering SHDF 2.2 works on behalf of our client Thurrock Council! This significant achievement underscores our unwavering commitment to excellence in delivering top-tier facilities maintenance and social housing services. The Thurrock SHDF 2.2 project is a cornerstone initiative aimed at enhancing the quality and sustainability of social housing in the Thurrock area. The project focuses on improving housing standards and implementing energy saving solutions for the community. Our dedicated team will be at the forefront, driving energy efficiency and improving living standards for residents About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>To apply, follow the link below or to discuss your application further please contact Laura Crosby on <a href="mailto:laura.crosby@mearsgroup.co.uk" target="_blank">laura.crosby@mearsgroup.co.uk</a> All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before commencement of employment.

Resident Liaison Officer

Community Manager Location: A stunning Purpose-Built Student Accommodation (PBSA) site Reports to: General Manager Are you ready to be part of something extraordinary? At Fusion, we create innovative spaces where students thrive, communities connect, and unforgettable experiences come to life. We're searching for a driven and dynamic Community Manager to help shape an exceptional living environment for our residents. About the Role As an Assistant Accommodation Manager, you'll work closely with the General Manager to oversee daily operations, build a vibrant community, and lead an enthusiastic team. This is more than just a job-it's an opportunity to make a real difference in the lives of our residents by delivering unforgettable experiences and managing a high-performing property. What You'll Do Create a Standout Resident Experience <ul> <li>Build an engaging, inclusive, and safe environment where students feel supported and inspired.</li> <li>Plan and deliver exceptional events and activities that delight and connect our residents.</li> <li>Foster meaningful relationships with universities, colleges, and local organizations to elevate our offering and reputation.</li></ul>Operational Excellence <ul> <li>Assist with all aspects of property management, from safety compliance to recruitment and onboarding.</li> <li>Drive performance by collaborating with the General Manager to meet and exceed KPIs, occupancy targets, and revenue goals.</li> <li>Support property mobilisation, ensuring smooth check-ins and an exceptional start for both residents and team members.</li></ul>Lead a High-Performing Team <ul> <li>Motivate and mentor your team to achieve their best, championing a positive workplace culture.</li> <li>Conduct one-to-ones, appraisals, and development plans to help team members thrive.</li></ul>What We're Looking For <ul> <li>Customer-focused: You're passionate about creating extraordinary resident experiences.</li> <li>Creative and resourceful: You're brimming with fresh ideas for events and wellbeing programs.</li> <li>A natural leader: You inspire your team and lead by example.</li> <li>Target-driven: You're motivated to achieve KPIs and income goals.</li> <li>Organized: Excellent at time management, prioritizing tasks, and maintaining high standards.</li></ul>Why Join Us? <ul> <li>Work in a cutting-edge PBSA site that's as inspiring as the community you'll help build.</li> <li>Be part of a company committed to thoughtful, innovative living spaces.</li> <li>Thrive in a role where no two days are the same and your creativity is celebrated.</li></ul>Flexible working hours are required, including occasional weekends and evenings during student intake periods. Take the next step in your career and help us create a community that residents will remember for a lifetime. Apply now and make an impact

Community Manager

Company Description Title: Community Manager Location: Finsbury Square, London Salary:£35,000 Benefits: <ul><li>28 Days holiday including bank holidays</li><li>Plus your birthday off</li><li>3 volunteering days</li><li>3 days grandparent leave</li><li>24 weeks enhanced maternity leave</li><li>Secondary carer leave</li><li>Wedding/commitment day leave</li><li>Free meals on shift</li><li>Bespoke training and development opportunities</li><li>Apprenticeships opportunities for all experience levels</li><li>Pension and life insurance</li><li>Discounts available on our HAPI app; high street shops, holidays &amp; cinema</li><li>Wellbeing hub</li><li>Access to employee assistance programme</li><li>Cycle to work scheme</li></ul>Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you organise and manage events to build relationships, promote collaboration and encourage interactions amongst community members. Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Community Manager who Implements strategies to keep the community engaged and to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Community Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you! Job Description <ul><li>Inspire, collaborate and support to deliver consistently exceptional standards</li><li>Build positive, credible and collaborative relationships &amp; communication methods with clients and other key stakeholders in the business</li><li>Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance</li><li>implements strategies to keep the community engaged, strengthen their loyalty and enhance their user experience with the brand.</li><li>Manage and respond to community comments and feedback, create engaging content and analyse community interactions to better understand their behaviour and preferences</li><li>organise and manage relevant events, fostering an environment of trust and mutual support</li></ul>Qualifications <ul><li>Previous experience commensurate with role</li><li>Have a contagious passion for food and customer service</li><li>Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance </li><li>Excellent delegation and influencing skills</li><li>Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure</li><li>Meticulous organisational abilities; high attention to detail</li><li>Concise and effective verbal and written communication</li><li>Ability to adapt to challenges and opportunities with a solution-oriented perspective</li><li>Excellent strategic thinking and critical reasoning skills</li><li>Works according to the BaxterStorey core values</li></ul>Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&amp;I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team. Videos To Watch <a href="https://youtu.be/kSOvrmDYed0" target="_blank">https://youtu.be/kSOvrmDYed0</a>

Job Description We have a permanent, full-time opportunity for an Estate Assistant to join our Estates team working 35 hours per week, Monday to Friday, from 08:00am to 4:00pm. You will be responsible for providing high quality grounds and garden services to our schemes based in and around Welwyn Garden City in Hertfordshire. Reporting into the Estates Services Officer you will be responsible for providing high quality Gardening &amp; Cleaning services to our schemes. We are looking for someone who has good customer service skills as you will be interacting with our customers and colleagues. The work can sometimes be quite physically demanding. You will also be able to demonstrate the following essential skills: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types</li> <li>Experience and knowledge of lawn, shrub, and plant care</li> <li>Proven experience of achieving high levels of customer satisfaction</li> <li>Ability to carry out physical tasks within Health and Safety guidelines</li> <li>Able to work effectively within a team</li> <li>Ability to use all equipment safely and effectively</li> <li>Ability to work effectively without high levels of supervision</li> <li>Knowledge of Health and Safety legislation, including COSHH and PPE</li></ul>Some of the key duties involved are: <ul> <li>Grounds, maintenance, and external gardening work (Hedge trimming, grass cutting, weed and moss control etc)</li> <li>Cleaning internal and external communal areas</li> <li>Using mechanical cleaning tools</li> <li>Cleaning of internal communal areas including lifts, corridors (mopping dusting and vacuuming)</li> <li>Bin store/bulk waste management</li> <li>Litter picking</li> <li>Customer interaction</li></ul>Work Schedule <ul> <li>Monday to Friday - 8am - 4pm</li> <li>35 hours per week</li> <li>No weekend working</li> <li>Start and end location within Welwyn Garden City, you will be expected to travel within the home counties</li></ul>Essential Requirements <ul> <li>Full clean UK driving licence.</li> <li>Ideally 2 years gardening experience (but will accept less if you are the right candidate) </li></ul>If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Please apply by submitting your CV as a word or pdf attachment. Interviews will take place in person on Friday 10th January in Welwyn Garden City. INDTGP TJTGP

Estate Assistant

We are looking for an experienced House Manager that will play a vital role in overseeing guest services, ensuring a seamless and memorable experience for our guests, while maintaining a safe and secure environment for both guests and staff. The ideal candidate will have a passion for luxury hospitality, excellent leadership skills, and the ability to manage all aspects of the house with a keen eye for detail. About The Stafford London Situated just off Piccadilly, in the heart of historic St James's, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is ideal for West End theaters, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground &amp; Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks. Our Benefits includes: • Annual salary package of £40,000 (this amount is inclusive of service charge) • Referral Scheme: £1000 for referring a Chef, £500 for permanent position(terms and conditions applies) • 28 days holiday with increase after 1st year of service, capped at 33 days • Private Healthcare &amp; Life Insurance • A choice of rewards and lifestyle benefits • Access to Wagestream • Training and development opportunities • Interest free season ticket loan • 50% Food and Beverage discount in our venues • Opportunity to be part of a growing team who has potential to achieve great things About the role, what will I be doing? <ul> <li>Act as an ambassador for the property, delivering world-class service to our guests while ensuring adherence to Health &amp; Safety standards and best practices.</li> <li>Oversee all guest services operations, from pre-arrival to post-departure, ensuring an impeccable guest experience.</li> <li>Be a visible presence during peak business times, interact with guests, address their needs, and promptly resolve any issues.</li> <li>Manage and monitor personalised guest service standards, ensuring all guests feel recognised and valued, particularly regular and VIP guests.</li> <li>Take ownership of the smooth operation of all departments, ensuring each shift runs seamlessly.</li> <li>Ensure compliance with all health and safety regulations, including fire marshal duties and emergency procedures.</li> <li>Develop and implement plans to increase guest satisfaction, operational efficiency, and revenue, focusing on occupancy and upselling opportunities.</li> <li>Prepare and submit statistical performance and forecast analysis reports as required.</li> <li>Cover night shifts when required to ensure continuous high standards of service</li> </ul>Who are we looking for? <ul> <li>Proven experience in a similar role within a luxury or boutique hotel setting.</li> <li>Exceptional communication skills and attention to detail.</li> <li>Excellent problem-solving and decision-making abilities, particularly in high-pressure situations.</li> <li>Knowledge of hotel management systems, such as Opera.</li> <li>Ability to work collaboratively across departments to foster a cohesive team environment.</li> <li>Flexibility to be available outside of regular hours as needed.</li> <li>First Aider &amp; experience of crisis management. </li><li>Passion for delivering exceptional guest experiences and driving customer excellence.</li><li>Enthusiasm, confidence, and adaptability in a fast-paced, luxury hospitality environment.</li><li>Organisational skills, with a flexible attitude to handle a variety of tasks.</li><li>Discretion and the ability to maintain confidentiality.</li><li>Commitment to the health, safety, and welfare of all employees and guests.</li> </ul>If that sounds like something you would enjoy doing and you are excited about our restaurant and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK.

House Manager

<h3>Vacancy Description</h3>£25.00 Per Hour • Temporary • 18 hours agoWe are currently recruiting for a fantastic opportunity as my clients Neighbourhood Housing Lead on a temporary basis initially (2 months minimum). The patch location for this role will be Hammersmith &amp; Fulham and Kensington &amp; Chelsea – paying the temp equivalent to £34,904 per annum (FTE plus Essential Car User Allowance if criteria met) and agile working (reporting to office 2 times a week based in Stratford, otherwise out on patch or work from home).Please note that for this role you must hold a full UK driving licence and have access to a vehicle.For the full job description and company details please apply today!Essential Experience:* Housing sector experience and knowledge on all aspects of tenancy management – tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. * Property management – facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. * FRA experience * Experience of working with tenants and/or leaseholders * Risk Management. * Compliance in terms of tenancy management and property management. * Exceptional customer service. * Ability to quickly simplify and disseminate complex information. * Operational knowledge of the regulatory environment for housing associations. * Awareness of budget management and value for money. * A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.Desirable Experience:* IRPM qualification. * Housing qualification. * Extensive property management experience.

Neighbourhood Housing Lead

Location: London (3 days a week in-office) About Gendo Gendo is a revolutionary, browser-based AI platform designed to empower architects and designers to generate accurate, high-quality visual representations of their designs in seconds, not days - a huge improvement on existing workflows. Within 18 months of founding we built an alpha product, beta product and, in summer of this year, launched our early-access product publicly. Today this product has thousands of users across many organisations, generating tens of thousands of images. We pride ourselves on being a lean, focussed and efficient team formed of highly talented individuals. This, and our product driven mantra, led to us securing both substantial pre-seed-stage and seed-stage funding from renowned investors within the space, enabling us to expand our team and deliver on our ambitious vision. What we value At Gendo, design is at the core of our mission- both in the design of our products and also through its power to elevate creative expression, pushing the boundaries of architectural possibilities. Driven by the power of collaboration, we have refined our technology in partnership with renowned firms such as Zaha Hadid Architects, Benoy, KPF, and David Chipperfield Architects, and of course within the Gendo team itself. We take an exploratory approach to work, continuously innovating and seeking new ways to enhance the design process for our users. Our ambition is big, we're building a passionate, dedicated, world class team to transform the future of architecture and design, making cutting-edge tools accessible and enabling users to bring their boldest ideas to life with speed and precision. Role Overview We are seeking an enthusiastic and proactive Community Manager to help us build and nurture our growing community of architects, designers, and industry professionals. If you are passionate about connecting people, fostering relationships, and creating engaging experiences, we would love to hear from you. Together with the rest of the marketing team your primary objective would be driving user acquisition and engagement, led by our Growth Marketing Manager and CEO. This would be achieved through management of our support system and the Gendo community forums, as well as through organising digital and IRL events. Key Responsibilities <ul><li>Community Engagement: Actively engage with the Gendo community across various platforms, primarily our forums, but also social media, and our support system. Responding to questions, providing support, and facilitating meaningful discussions.</li><li>Event Coordination: Plan, organise, and host online and in-person events such as webinars, workshops, and community meet-ups to promote Gendo and foster connections within the architecture and design community.</li><li>Content Collaboration: Work closely with the Content and Social Media Manager to generate user-driven content such as interviews, case studies, webinars, user stories, and community highlights.</li><li>Feedback &amp; Advocacy: Act as the voice of the community, gathering feedback and insights to inform product development and improvements. Advocate for community needs and collaborate with internal teams to address them.</li><li>Community Growth: Develop and implement strategies to grow and strengthen the Gendo community. This includes identifying and engaging with key influencers, potential partners, and other relevant stakeholders.</li><li>Monitoring &amp; Reporting: Track community engagement metrics, analyze trends, and report on community health and sentiment. Use data to inform and adjust community management strategies.</li></ul>Requirements <ul><li>Proven experience in community management, preferably both for a PLG product and within the architecture, design, or technology sectors.</li><li>Strong interpersonal and communication skills with the ability to build rapport and foster relationships.</li><li>Experience organising and hosting events, both online and in-person.</li><li>Familiarity with social media platforms, community forums, and content creation.</li><li>Ability to manage multiple projects and tasks in a fast-paced environment.</li><li>Passion for technology and design, evidenced in a professional or personal capacity</li></ul>It would be a bonus for you to have: <ul><li>Experience utilising GenAI platforms such as Midjourney, ChatGPT, Stable Diffusion etc.</li><li>(Extra bonus!) Experience or familiarity with CAD or 3D modelling software (e.g. Blender, 3DS Max)</li><li>Image or video production experience with the Adobe suite</li></ul>Why Join Gendo? <ul><li>Be a key player in driving the growth of a groundbreaking AI platform that is reshaping the architecture and design industry.</li><li>Collaborate with leading architects and designers from top firms like Zaha Hadid Architects and David Chipperfield Architects.</li><li>Hybrid work environment with the flexibility to be based in either our Bristol or London office, allowing you to balance work and life effectively.</li><li>Work in a dynamic, fast-paced environment where your ideas and initiatives are valued.</li><li>Competitive compensation package, including performance-based incentives and equity options.</li></ul>What We Offer This is a full time position, during which you'll spend 3 days a week in either our London or Bristol office, and 2 days a week working remotely from home (in the UK). <ul><li>Stock options; we firmly believe that you should share our future successes with ownership in the company.</li><li>25 days holiday, plus a day off during your birthday week.</li><li>Private medical, dental and vision insurance.</li><li>Flexible well-being allowance (e.g. gym membership)</li><li>Frequent company socials and events</li></ul>Interview Process <ol><li>Application <ol><li>We'll review your application to see whether your skills and experience align with our needs</li></ol></li><li>Introduction Call - 45 minute video call <ol><li>Our goal is to understand your motivations to join Gendo, learn why you'd be a great fit as well as answer any questions about us.</li></ol></li><li>Take Home Task &amp; Interview - 60/90 minute in person interview <ol><li>We'll share some tasks to understand how you'd approach the role and related scenarios</li><li>Then there will be an interview to unpack that exercise along with questions around your previous experience and background, leaving time for any questions from you.</li></ol></li><li>Founder Interview - 45 minute video call <ol><li>This is a final chat to meet both founders and understand team fit better.</li></ol></li><li>Offer</li></ol>

Tenancy Co-Ordinator Our Tenancy department is made up of passionate, highly professional and well-trained individuals. Our Tenancy Co-Ordinators play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of overseeing daily operations within the assigned portfolio. We are looking for someone with excellent communication skills, the ability to build long lasting relationships, a flare for organisation and a passion for property to become our next Tenancy Co-Ordinator. The role: As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to: <ul> <li>Responsible for overseeing a shared portfolio with the team</li> <li>Confirming landlord and tenant's wishes regarding the return of security deposits</li> <li>Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections</li> <li>Having a competent understanding of lettings legislations to help and support where necessary</li> <li>Handling queries from landlords and tenants on a daily basis.</li> <li>Maintaining communication with Landlords and tenants through the duration of the tenancy</li> <li>Authorising contractors invoices</li> <li>Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place</li> <li>Confirming the termination of tenancies and ensuring that tenancies are closed down effectively</li> </ul>We're not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile! Why join us? When you join the John D Wood &amp; Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training. In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: <ul> <li>Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)</li> <li>The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service.</li> <li>Team recognition and awards</li> <li>Our very popular internal social committee connecting colleagues through sport and other social fun events.</li> <li>You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family &amp; friends excellent discounted property services</li> </ul>

Tenancy Coordinator

Housing Officer Role: Neighbourhood Services Manager (Internal Job Title) Hours: 35 hours per week Salary: £31,977 to £39,971 per annum (salary offered anywhere between this scale, dependent upon your experience) plus London Allowance of £2,672 and Essential Car User Allowance of £2,272 Contract: Permanent Location: London South East (Bexley, Bromley and Greenwich) - contractual base Pollards Hill, Mitcham We're on the lookout for an experienced Housing Professional to join our friendly Neighbourhoods team in London covering patches across Bexley, Bromley and Greenwich. As a Neighbourhood Services Manager, you will have your own portfolio of properties in your patch across the wider London areas, managing the tenancies, leases and communities within a multi-tenure portfolio. Acting as an ambassador for Moat, you will deliver a high-quality housing management service to our residents. You will be key to building trust, improving resident satisfaction and ensuring that our estates are safe and maintained to a high standard. Your experience of working with managing agents will ensure our contracts are utilised to their maximum potential, making positive improvements to the communities we serve. You will report to the Neighbourhood Operations Manager, and have other Neighbourhood Services Manager's on your team, enabling you to support each other and share knowledge/experiences. Who are we? Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper. We are also proud to announce, we have recently been awarded an accreditation from 'The Sunday Times Best Places to Work 2024', based on our employee feedback. Your key tasks will include: <ul><li>Carrying out regular estate inspections and regular monitoring of neighbourhood service contracts with customers, including cleaning and gardening. Implement corrective actions and devise (and agree) plans for improvement to service provision where necessary.</li><li>Handling leasehold and tenancy related enquiries in accordance with our contractual requirements and service standards</li><li>Ensuring that managing agents comply with their contractual obligations, monitor the quality of works undertaken and seek to ensure value for money.</li><li>Ensuring an effective response to ASB and other tenancy breaches in line with our P&amp;Ps, taking appropriate speedy enforcement action as necessary including court attendance</li><li>Signing-up new tenants and shared owners ensuring void turnaround times are minimised. Ensure new customers understand both their own responsibilities and Moat's requirements under their tenancy arrangements.</li><li>Fulfilling our safeguarding obligations in accordance with the Care Act 2014, ensuring that vulnerable residents are signposted to key agencies. Provide appropriate support in our capacity as landlord.</li><li>Responding to service-related complaints and queries from customers.</li></ul>You'll have: <ul><li>Excellent verbal and written communication skills.</li><li>Problem solving skills and an ability to work under pressure and to tight deadlines.</li><li>An Ability to manage a complex caseload including ASB cases.</li><li>An Ability to build productive relationships with key stakeholders and ability to engage with a diverse customer base.</li><li>Demonstratable passion and 'can do' attitude and a commitment to achieving the very best outcomes for our residents.</li><li>A Full UK Driving Licence and a vehicle to be used for work purposes.</li><li>A willingness to work towards a Level 4 Housing Qualification</li><li>Demonstrable understanding of leases and tenancy agreements.</li><li>A sound awareness of Landlord, Leasehold and Tenant legislation and procedure.</li><li>An awareness of occasions that require liaison with Social Services (e.g child protection, domestic violence)</li></ul>In return, you'll receive: <ul><li>A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)</li></ul>Want to find out more? View our full job description here: <a href="https://shorturl.at/qB5HO" target="_blank">https://shorturl.at/qB5HO</a> Interested in applying? We want to hear from you! If interested, please apply by 11pm on Monday 6 January 2025 Interviews will take place in-person at our Dartford office, on 15 or 17 January 2025. We reserve the right to close this vacancy at any time prior to the closing date. Please note we will no longer be accepting CV's as part of the recruitment process. All candidates must now complete an application form on our career's website. Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

Housing Officer

About you You are a strong &amp; proactive communications expert, who enjoys understanding people's challenges, and takes great satisfaction in helping tackle them. Your experience with community engagement enables you to create compelling content, host events, and provide support that enhance both the developer and commercial customer experience. You are product-minded and will act as a bridge between the tldraw community and the product/engineering teams, ensuring continuous improvement of tldraw's features, resources, and tools based on community insights. About tldraw tldraw is a London-based startup that creates software for infinite canvas applications. Its commercial product is a software development kit (tldraw.dev) that customers use to integrate tldraw's canvas technology in other software products. Its flagship product (tldraw.com) is a popular zero-friction collaborative whiteboard. Its community is on Twitter/X, Discord, and Github. You will <ul><li>Develop and own a comprehensive communication, management, and growth strategy for the tldraw communities (using both the free and paid products)</li><li>Be the expert on how we present tldraw's products to different types of users at different stages - including release notes, updates for customers, etc.</li><li>Manage and grow tldraw's presence and increase community engagement on X, Discord, and GitHub</li><li>Organize and host virtual events such as webinars, workshops, and Q&amp;A sessions, as well as in-person events for the tldraw community</li><li>Create content that represents tldraw's products to the community, partnering with business teams to demonstrate our unique capabilities</li><li>Identify and establish partnerships with relevant organizations and influencers</li><li>Gather and analyze community feedback and insights to inform product development and roadmap, and improve the overall developer and customers experience</li><li>Actively participate in community discussions, providing personalized support as necessary to maintain high levels of developer and customer engagement</li></ul>Profile <ul><li>4+ years experience as a Community Manager, Developer Relations or similar role in the B2B developer tools/infrastructure space. Technical background is a plus</li><li>Based in London</li><li>Excellent communication skills, both written and verbal, capable of conveying complex information in a clear, approachable, and supportive manner</li><li>Strong understanding of social media management, content creation, and community platforms</li><li>Proven record of high-impact in small startups</li></ul>

The role We are looking for 3 Housing Officers to join our South Region Southern Housing Team. These are permanent roles based at our Grosvenor House office in Croydon, London, working in a hybrid way, with arrangements to be agreed with the Area Housing Manager. Our Housing Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the following areas and you may be required to travel within those zones as well as other zones as part of your duties: 2 x Housing Officer - Bromley / Bexley and Greenwich 1 x Housing Officer - Lambeth The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. As a Housing Officer, you will be responsible for supporting tenants through their tenancy in the South London areas (South Region). Being professionally curious every day and for ensuring we know who our residents are. You will take action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support whilst being empathetic, polite, courteous, and hardworking, proactively resolving issues when you find them, in a safe and efficient manner. Responsibilities will include: <ul> <li>Providing an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks.</li> <li>Settling residents into their new homes and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard.</li> <li>Completing welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.</li> <li>Working proactively with customers, managing expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion</li> <li>Carrying out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators.</li> <li>Supporting with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions.</li></ul>WHAT YOU'LL NEED: <ul> <li>Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement</li> <li>Proven experience of following processes, using initiative, and delivering excellent customer service.</li> <li>Professional curiosity to identify residents with complex support needs </li> <li>Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur</li> <li>Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels. </li> <li>Ability to work effectively as part of a team, working in an agile environment. </li></ul><ul> <li>Good negotiation and influencing skills </li> <li>The post holder will be required to work remotely at times and must be able to travel efficiently and/or have a valid licence and access to a vehicle</li></ul>Please note, in your supporting statement, it is important that you address how you meet each of the above 8 criteria providing real examples. WHAT TO EXPECT: Closing Date: Sunday 5th January 2025 at 23:59 pm Shortlisting Date: Week commencing 6th January 2025 Interviews: Week commencing 27th January 2025 Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Housing Officer (London South Region)

Job Title Neighbourhood Housing Lead Contract Type Permanent Hours Full time Persona Agile - 1-2 days office attendance required. Patch Location Newham - Forest Gate and surrounding areas Reporting Office West Ham Lane, Stratford, E15 4PH Salary £34,904 - £38,379 (depending on experience) plus Essential Car User Allowance (if Criteria Met) Closing date for completed applications 5th January 2025 - 23:00 Interviews will be held on a date to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package: <ul> <li> Strong family-friendly policies </li> <li> Committed Learning &amp; Development </li> <li> Annual leave starting from 28 days rising to 31 PLUS bank holidays </li> <li> Excellent Pension Scheme - double contribution up to 6% </li> <li> Generous non-contributory life assurance </li> <li> An Employee Assistance Programme </li> <li> Westfield Cash Health Plan </li> <li> Great places to work certified 2023-2024 </li> <li> Best Workplaces for Women </li> </ul>As the Neighbourhood Housing Lead, you'll be responsible for the following: <ul> <li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li> <li> You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. </li> <li> You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. </li> </ul>The successful candidate should: <ul> <li> You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. </li> <li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. </li> <li> You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. </li> <li> You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. </li> <li> Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. </li> <li> Have demonstrable experience in a similar role. </li> <li> Have a valid license and access to a car for work use. </li> </ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance . For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. #TJ

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