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The Vacancy Full Time: 37hrs - Fixed Term Contract (6 Months) Proposed Interview Date: TBC We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust's estates. Key Responsibilities Include: <ul> <li>To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures.</li> <li>Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects</li> <li>To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.</li> <li>To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Continually look to improve the effectiveness and efficiency improve effectiveness and efficiency of processes and procedures</li></ul>Please see the attached Role Profile for the full list of responsibilities Our Ideal Candidate Will Have: <ul> <li>Experience of working within Housing or a similar customer focused organisation.</li> <li>An understanding of the importance of confidentiality and data protection of business information.</li> <li>Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.</li> <li>Excellent time management skills, including an ability to prioritise workload and meet targets. </li> <li>Able to work as part of a team and also able to work independently without the need of close supervision.</li> <li>Possess a high level of accuracy and attention to detail when recording information.</li> <li>Possess good IT skills to include use of Word, Excel, Outlook and Teams. </li> <li>Full, current, valid driving licence.</li></ul>Please note this role is subject to a Basic DBS check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our staff to do the right thing and we are looking for people whose values are aligned with ours (PACE - Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. Our Strategy Inspiring Trust Tenants have told us earning their trust is vital. Through our Saffron Community Membership we are committed to both understand and transform the way our tenants and their communities feel about Saffron. We intend to do this by delivering reliable demand-led services and openly involving tenants and their communities in our work. Inspiring Community Saffron exists for the benefit of the community. We are committed to people being able to live independently in warm and affordable homes and see the climate challenge as a great opportunity to renew homes and communities across Norfolk and Suffolk. By 2030 all our tenants will live in homes that are at least EPC category C and the average SAP rating of their homes will be higher than 80. We intend to be carbon neutral by 2045. Inspiring Organisation A place where colleagues can flourish. To make the biggest impact we need to be an inclusive organisation to work with and work for, motivated by delivering great value for tenants. By 2050 we intend to become one of the best 10 housing associations to work for, work in partnership with others and before 2030 double our investment in improving homes and communities. Governance We will operate in a culture where strong governance, compliance and risk assessment is business as usual. Homes We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers. Our Benefits Generous holiday entitlement A cycle to work scheme Private medical insurance Salary sacrifice car scheme Shopping discounts Access to our Employee Assistance Programme staff recognition awards Support for your qualifications Pension Access to our mental health first aiders

Neighbourhood Officer

Job Description <ul> <li>East Suffolk Council - Lowestoft, Suffolk NR33 0EQ or Melton, Suffolk IP12 1RT</li> <li>£25,584 - £30,060 per annum, Band 3 / 4</li> <li>37 hours per week</li> <li>Fixed term until 31 March 2026</li></ul>East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Housing Needs Team as a Housing Needs Administrator. Your role You will provide support and assistance to the Housing Needs Team to ensure that accurate retention and monitoring of data is maintained at all times, in line with statutory requirements and service performance and undertake administrative duties to aid the team in meeting the housing needs targets. What you will need You will have previous experience in working to agreed targets and deadlines along with relevant administrative experience working within a team and in a fast-paced environment while under pressure and a good eye for detail and organisation. You will have previously dealt with internal and external partners and have excellent communication skills, including highly developed oral and written communication especially when using Microsoft office. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: <ul> <li>Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) </li> <li>Local government pension scheme </li> <li>Flexible working arrangements </li> <li>Learning and development tailored to your role </li> <li>A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. </li> <li>Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. </li></ul>Find more information about what we offer in our benefits brochure (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Zoey Alcock by emailing <a href="mailto:zoey.alcock@eastsuffolk.gov.uk" target="_blank">zoey.alcock@eastsuffolk.gov.uk</a>. Closing date: 12pm, 28 April 2025. Interview date: Week commencing 5 May 2025. How to apply Step 1 - Read the advert and the Job Description and Person Specification (docx) Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL).

Housing Needs Administrator

Position: Housing Manager Pay: £18.65 per hour (£36,367.00 per annum) Location: Norwich Housing Contract Type: Permanent Hours per week: 37.5 hours At YMCA Norfolk, we're on a mission to transform young lives! We provide a safe and welcoming environment where young people can thrive, belong, and contribute to their community. If you're passionate about making a real difference, we want you on our team! We're looking for 2 Housing Managers to join our Housing team and oversee the My Place Hostel and Community Housing Norwich teams. Why Join Us? Make a Real Impact: Your work will directly contribute to transforming the lives of young people, helping them to thrive and achieve their potential. Innovative Environment: Be part of a forward-thinking organisation that values creativity and new ideas in delivering housing services. Supportive Community: Join a team that fosters collaboration, respect, and empowerment, creating a positive and inclusive workplace. Professional Growth: Benefit from ongoing training and development opportunities to enhance your skills and advance your career. Meaningful Work: Engage in work that aligns with your values and makes a difference in the community, supported by YMCA Norfolk's mission and ethos. As a Housing Manager, you'll be at the heart of our mission, ensuring the efficient and effective delivery of housing services. You'll lead a dedicated team, create a safe environment, and make a lasting impact on the lives of young people. Key Responsibilities Service Delivery: Lead and inspire your team to provide excellent housing services. Safeguarding: Champion the welfare of children, young people, and vulnerable adults. Housing Performance: Drive excellence in occupancy, budget management, and service quality. Co-Production: Foster a culture of involvement and inclusion, engaging young people and volunteers. Line Management: Recruit, develop, and motivate your team to achieve their best. Communication: Collaborate with other departments and represent YMCA at external meetings. Values: Embrace and promote the Christian values of YMCA Norfolk. Further information can be found at - Housing Manager Job Description The Organisation YMCA Norfolk is a great place to work, offering meaningful opportunities to make a difference in the lives of young people. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and fun! We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people and our stakeholders. What you'll need to succeed Experience: Proven track record in managing housing and tenancy matters. Skills: Strong interpersonal, communication, and project management skills. Knowledge: Expertise in safeguarding practices and housing regulations. Management: Able to manage and motivate a team of staff and volunteers, fostering a collaborative and productive work environment For more information on this role, please contact [email protected]. Benefits • Health Care Plan • 34 days (pro rata) per annum inclusive of Bank and Public Holidays • An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service • Access to contributory stakeholder pension scheme after 3 months • Health and wellbeing events and activities • Family friendly policies • In service training opportunities and bursaries investing in your development • Annual staff day and staff awards to celebrate our successes • Death in service benefit of 2 x annual salary • Regular line management and support • Staff discount at Williams Kitchen Café, Explorers Soft Play &amp; Muddy Puddles Nursery Closing date for applications: 9am on Friday 25th April 2025 We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Please note the successful candidate will be required to undertake a Enhanced DBS check prior to starting employment. Written references will be obtained for the successful candidate that will cover the previous 5 years of employment. The successful candidate will be advised that an offer of employment is subject to us obtaining a minimum of two references which are satisfactory to YMCA Norfolk. Character references may be sought where it is not possible to obtain employment references. If you require an alternative method of applying, or documents in a different format, please email our HR Team via [email protected]

3 Jobs in Lowestoft, UK