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The role Housing Officer known internally as a Local Housing Manager Location: 1 post to cover the London Borough of Ealing &amp; Brent Salary Banding: £39,841 - £41,937 -1 x Full Time Permanent Post based on a 37.5hr working week. This role: Due to growth MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pmworking a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user full driving license are required</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc.</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

Housing Officer

Job Description Salary range: £40,182 - £42,060 p.a. incl. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic Centre and other locations from time to time An excellent offer... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post This is a customer-facing role which means direct contact with customers with a view to providing a tailor-made advice service on the best way of resolving customers housing issues. The successful candidate's day-to-day duties will involve assessing, investigating, and verifying customers' housing needs under part 6 of the housing act 1996 and managing a large caseload on customers on the Housing Register. This role will include carrying out home visits, telephone duties and office interviews to determine customers housing needs. The Person We are looking for a dynamic, hardworking and focused individual who takes pride in delivering excellent services. Also able to work proactively, is highly motivated and ready for a new challenge. The ideal candidate will also have drive, resilience and enthusiasm with a strong background of core legislations. They should have the ability to effectively plan, organise and manage conflicting priorities in line with the demands of customers on the housing register. As is the ability to working as part of a team and making effective links with a range of professionals and services. Key Points for Candidates: • A good understanding of the relevant housing legislations and policies related to the role. • Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including customers, councilors, MPs and other advocate agencies. • A 'Can do' positive approach to work with the ability of finding creative ways of delivering results which go beyond what is expected wherever possible. • Problem solving and decision making - ability to deal with complex cases and situations within a busy environment and achieve positive outcomes. Closing date: Wednesday 5 November 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Social Housing Assessment and Lettings Officer

Neighbourhood Manager. Lead a proactive, resident-focused housing service in Wooburn Green, High Wycombe. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we're proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future. About the Role/team We're excited to introduce a newly created opportunity: due to our growth plans, we're expanding our team with an additional Neighbourhood Manager. This is not just a management role, it's a chance to shape and design how our services are delivered. You'll lead a proactive, visible, and responsive tenancy and neighbourhood management service within a defined area, ensuring our services are not only effective but truly resident-centric. You'll manage a team of Customer &amp; Neighbourhood Officers and supporting colleagues, and work collaboratively across internal teams and with external partners. You'll champion new ideas, embrace technology, and help us build a service that's future-ready and drives resident satisfaction. We're looking for someone who is: <ul> <li>Creative and innovative in designing service delivery models.</li> <li>Passionate about excellent customer experience.</li> <li>Skilled in using data and insight to drive improvements.</li> <li>A natural leader who can inspire a high-performing, continuously improving team culture.</li> </ul>Key Responsibilities: <ul> <li>Lead a flexible, responsive customer and neighbourhood service that delivers excellent day-to-day outcomes</li> <li>Champion continuous improvement using resident insight and data</li> <li>Ensure services align with our Customer Care Standards and organisational values</li> <li>Collaborate with internal teams and external partners to deliver joined-up, resident-focused services</li> <li>Build strong relationships with residents and community groups to co-create local improvement plans</li> <li>Develop and support a high-performing team culture with clear expectations and growth opportunities</li> <li>Use data and insight to drive service improvements and strategic decision-making</li> <li>Monitor KPIs and resident satisfaction measures to identify trends and opportunities</li> </ul>What We're Looking For Must haves: <ul> <li>Strong housing legislation knowledge with proven delivery in a regulated environment</li> <li>Experience of operational management in a fast-paced setting</li> <li>Demonstrated ability to create a high-performing, resident-focused team culture</li> <li>Innovative mindset with a proactive, problem-solving approach</li> <li>Ability to champion innovation and trial dynamic, demand-led approaches</li> <li>Confidence using data and insight to drive service improvements</li> <li>Experience motivating, coaching and mentoring others</li> <li>Deep understanding of tenancy and social housing management trends</li> <li>Collaborative working style with excellent stakeholder engagement and communication skills</li> <li>High emotional intelligence and resilience</li> <li>Analytical thinking and decision-making based on data</li> </ul>Nice to haves: <ul> <li>Strong IT and digital capabilities, with an interest in tech-driven service enhancements</li> <li>Experience working with formal and informal resident groups</li> <li>Working towards Level 4 Chartered Institute of Housing qualification</li> </ul>For added brilliance: <ul> <li>Passion for community engagement and empowering residents to shape their neighbourhoods</li> </ul>Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. <ul> <li>annual salary: £50,870 per annum per annum</li> <li>25 days holiday, increasing with service, plus Christmas closure and buy options</li> <li>Generous pension scheme - up to 9.5% employer contribution via salary sacrifice</li> <li>Family-friendly leave: Enhanced maternity, paternity, and adoption leave</li> <li>Health cash plan - claim up to £1,800 for everyday health costs (plus free kids' cover)</li> <li>Life cover and income protection</li> <li>Flexible working - hybrid options, modern offices, free parking &amp; EV charging</li> </ul>And that's just the beginning! We're also thrilled to provide: <ul> <li>30+ qualified Mental Health First Aiders available to support</li> <li>Car leasing via salary sacrifice (for permanent colleagues subject to conditions)</li> <li>Funded training, qualifications &amp; apprenticeships</li> <li>3 paid volunteering days in the local communities</li> <li>Peer-recognition rewards platform</li> <li>Paid professional subscription (one per year)</li> </ul>Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 11/11/2025 Department Customer Locations High Wycombe Remote status Hybrid Yearly salary £50,870 Employment type Full-time

Neighbourhood Manager

About the job Salary: £42,839 - £46,142 a year plus £963 essential car user allowance Hours per week: 37 Contract type: Permanent Make a difference where it matters most. Luton Council is seeking a knowledgeable and experienced Housing Asset Fire Safety Surveyor to join our dedicated Housing Services team. This is a vital role where your technical expertise and understanding of fire safety legislation will help us ensure the safety and well-being of our residents across our housing stock. As a Housing Asset Fire Safety Surveyor, you will provide expert, specialist fire safety support and advice across the department. You will ensure that all fire safety requirements are inspected, managed, and maintained in line with the Regulatory Reform (Fire Safety) Order 2005, the Building Safety Act, and wider health and safety legislation. You will be responsible for identifying fire-related risks across our housing portfolio and for designing, arranging, and overseeing the required remedial actions. Your work will directly support compliance with the council's fire safety strategy and contribute to the overall safety of our communities. Key Responsibilities <ul><li>Carry out fire risk assessments (FRA) and manage FRA validations across housing assets.</li><li>Identify fire-related risks and manage remedial work packages from conception to completion.</li><li>Support major investment and refurbishment schemes with specialist fire safety guidance.</li><li>Undertake procurement and contract evaluation activities, both pre and post-contract.</li><li>Liaise with key stakeholders, including internal teams, consultants, contractors, and residents.</li><li>Provide expert technical advice and training to housing staff on fire safety.</li><li>Ensure compliance with CDM, Asbestos, COSHH, and Health &amp; Safety legislation.</li><li>Support the council's Building Safety Manager on all fire and building safety matters.</li><li>Work closely with residents and groups to promote fire safety awareness and best practice.</li><li>Prepare technical specifications, drawings, contract documents, and manage programmes of work.</li></ul>Please note this role does not attract sponsorship. About you We are looking for a proactive, qualified professional with a strong background in building maintenance, particularly around fire safety and compliance. You will have: <ul><li>HNC qualification (or equivalent) in Surveying or a construction-related discipline.</li><li>NEBOSH Fire Safety &amp; Risk Management (or equivalent).</li><li>In-depth knowledge of fire safety legislation, building regulations, and health and safety law.</li><li>Proven experience in project and contract management, including budget setting and monitoring.</li><li>Experience in conducting property surveys, producing technical specifications, and managing programmes of work.</li><li>Excellent communication and interpersonal skills - able to negotiate, advise, and collaborate effectively with a wide range of stakeholders.</li><li>A commitment to equality, diversity, and the principles of inclusive service delivery.</li></ul>You must also be: <ul><li>Able to attend meetings and emergencies outside standard working hours.</li><li>Willing and able to travel to sites and venues across Luton and, where required, the UK.</li></ul>Why Join Luton Council? At Luton, you'll be part of a forward-thinking council with a strong focus on community safety, sustainable housing, and service excellence. We offer a supportive environment where your expertise will have a direct and visible impact. Join us and be part of a team that values professional development, innovation, and public service. Ready to take the next step? Apply today to be part of a team that's working to keep Luton safe, compliant, and future-ready. About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel How to apply We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our 'How to apply' page has more tips to help with your application: How to apply Available documents Attached documents are available under links. Clicking a document link will initialize its download.<ul><li>download: Luton_Values_Flyer.pdf</li><li>download: Housing Asset Fire Safety Surveyor JD&amp;PS.pdf</li></ul>Salary range <ul><li>£42,839 - £46,142 per year</li></ul>

Housing Asset Fire Safety Surveyor

Join Hightown as a Scheme Manager - Oxleys Road Salary: £33,054 per annum Hours: 37.5 hours per week Location: Stevenage, Hertfordshire Contract Type: Permanent Driving Licence Required: Yes About the Role Are you passionate about supporting people with mental health needs and leading a dedicated team? We're looking for an experienced Scheme Manager to join our supported housing service at Oxleys Road, a purpose-built scheme of 20 one-bedroom flats designed for individuals living with mental illness. As Scheme Manager, you'll: <ul><li>Lead and inspire a committed staff team</li><li>Review and implement support plans using a trauma-informed and psychologically informed approach (PIE)</li><li>Manage change, including the rollout of our new support planning tool, Nourish</li><li>Provide outreach support to individuals in the wider community</li><li>Oversee rota planning, budgets, recruitment, and induction</li><li>Ensure high standards of care and compliance with PAMMs inspections</li></ul>This is a hands-on leadership role where your creativity, resilience, and person-centred approach will make a real difference. What We're Looking For We're seeking someone who: <ul><li>Has experience working in mental health services</li><li>Understands best practices in supporting individuals with complex needs including autism, personality disorders, and schizophrenia</li><li>Is confident in multi-agency working and advocating for service users</li><li>Can support staff wellbeing and lead by example</li><li>Is flexible and willing to work occasional weekends</li><li>Holds a full UK driving licence and has access to a vehicle</li></ul>Our Values We're proud of our values and want you to share them: <ul><li>Putting residents and people we support first</li><li>Treating people with respect, promoting independence and choice</li><li>Developing passionate and committed teams</li><li>Being cost-effective without compromising standards or safety</li></ul>Why Work for Hightown? We offer a generous benefits package to support your wellbeing and career development: <ul><li>33 days annual leave (including bank holidays), rising to 35 days with service</li><li>Annual bonus based on performance</li><li>Monthly attendance bonus</li><li>Annual salary and cost of living review</li><li>Ongoing training and professional development</li><li>Workplace pension scheme &amp; life assurance (3x salary)</li><li>Mileage reimbursement</li><li>Refer-a-friend bonus (£130)</li><li>Employee assistance helpline</li><li>Fully paid DBS</li></ul>Ready to make a difference? If you share our values and want to lead a service that truly supports people to live independently, we'd love to hear from you. We are an Equal Opportunities &amp; Disability Confident Employer

Scheme Manager

Housing Operations Manager Salary up to £50,000 per annum plus work your way with flexibility and family friendly policies. Permanent and 6-month Fixed Term opportunities Bishop Stortford covering your patch across Hertfordshire and Essex. Home, a place where you belong A customer service champion, housing pro who juggles process and people with a smile? Join us and lead a mixed housing portfolio across our Central region! You'll lead our brilliant teams working closely with Jaine and Karen, and alongside experienced colleagues who'll challenge and inspire you. If you're ready to step into a role with real scope, this could be your switch moment. What you'll do <ul><li>Lead performance across rented, leasehold and supported housing in the Central region</li><li>Work closely with Jaine and Karen to lead teams of Service Managers and Senior Housing Managers to deliver great outcomes for customers</li><li>Manage your own portfolio and specialist strands with real scope to grow</li><li>Drive operational efficiency and continuous improvement across all service strands</li><li>Build strong relationships with colleagues and stakeholders to support our strategy</li></ul>Why join us You'll join a team that's collaborative, experienced and genuinely supportive and you'll have the freedom to shape your role, grow your skills and make a real impact. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience managing housing services in rented, leasehold and/or supported settings. You'll ideally have - or be working towards CiH Level 4 too.</li><li>Supreme leadership skills and a track record of developing brilliant teams and ensuring a high-performance culture</li><li>Knowledge of housing regulations and compliance requirements</li><li>A laser sharp commercial lens, ability to manage budgets and interpret complex financial data</li><li>Great communication, influencing and conflict resolution skills</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The Practical bits <ul><li>You'll manage your own diary and we're open to agree a working pattern with you.</li><li>We typically work on a hybrid basis with 2 days per week in our local services or out in our communities, with the rest from home. As you're covering a large geographical patch there will be a fair bit of travel to our services and teams.</li><li>You need an Enhanced with barring list DBS check (we pay)</li><li>You need to be able to drive and have access to your own vehicle insured for business purposes (on the job mileage? We've got you covered!)</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year</li><li>2 paid volunteering days each year</li><li>Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>800 discounts on shops, holidays, days out, tech and more</li></ul>Find out more Click APPLY NOW to see our Operations Manager Job Description , find out about us , for help to apply and our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Operations Manager

Company Description Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description Are you an experienced Resident Liaison officer looking for a new challenge? Or do you currently work in retail or care and your looking to use your customer service skills in a new rewarding environment? We are looking for candidates to promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

1 year Fixed-Term Contract REF: H632 At Dacorum Borough Council, we are committed to providing safe, supportive, and high-quality housing services for individuals who need extra help to live independently. We empower residents to build confidence, develop life skills, and take positive steps toward a brighter future. We are seeking a compassionate, proactive Supported Housing Officer to join our team on a Fixed Term basis. You will work directly with residents to ensure their housing needs are met while supporting them to achieve greater independence. This is a varied and rewarding role, offering the opportunity to make a real difference in people's lives. You will be using your initiative, resolving day-to-day issues, mainly working at sites alone (although working within guidelines) where you will have your own designated office. There will be regular meetings with your line manager plus contact with other members of the team daily. This can be a rewarding and sociable role, and you will also be part of a friendly and supportive team. You must be able to relate to people at all levels, including those with complex needs, and have excellent, diplomatic and clear communication skills. You must be able to maintain accurate computerised records and write clear and concise reports in accordance with our policies and procedures, plus always maintain confidentiality. You must be able to remain effective and calm if emergencies arise. Applicants must have a driving licence that is valid in the UK. An Enhanced check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. Salary range <ul><li>£32,067 - £33,642 per year</li></ul>

Supported Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Welwyn Garden City - covering West Essex and Hertfordshire £34,531 - £36,348 per year plus £600 car allowance 37.5 hours per week We have an opportunity for a Housing Officer to join our Housing team, based in Welwyn Garden City. As a Housing Officer you will be responsible for the management of a patch of social housing properties and tenancies in the Hertfordshire and West Essex areas. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes void management, compliance responsibilities, anti-social behaviour management and the full range of housing management. If you have experience in property or tenancy management and providing high quality customer service, then this could be the role for you. The role of Housing Officer will include: <ul><li>Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community </li><li>Providing an effective tenancy and resident customer service which is in line with policies and procedures </li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Dealing with complaints about service delivery focusing on first contact resolution and learn from this to help to develop an excellent customer service</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding</li></ul>Skills and experiences: <ul><li>Literacy and numeracy equivalent to passes in GCSE English and Maths</li><li>Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions </li><li>Excellent customer service and customer care skills</li><li>Proficient user of Microsoft Office packages including Word, Excel, Outlook and Teams</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>£34,531 (rising to £36,348 after 12 months, subject to satisfactory performance) </li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 30 October 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Operations Manager Make a Difference Every Day Are you passionate about empowering young people to thrive? At Hightown Housing Association, we believe every young person deserves the opportunity to live independently, safely, and with dignity. We are seeking a dedicated Operations Manager to lead our Young People homelessness services in Watford &amp; Hemel Hempstead. This is a unique opportunity to shape services that support young people facing complex challenges - whether transitioning out of care, experiencing homelessness, or needing tailored support to build life skills and resilience. What You Will Lead On <ul><li>High-quality, strengths-based support that promotes independence, safety, and personal growth.</li><li>Compliance with key legalisation and frameworks including Ofsted Supported Accommodation (England) Regulations 2023, Children Act 1989 &amp; 2004, Care Act 2014.</li><li>Service development and transformation to meet evolving needs and commissioning priorities.</li><li>Recruitment, supervision, and development of passionate, trauma-informed staff teams.</li><li>Strategic partnerships with commissioners, social workers, and external agencies.</li><li>Performance monitoring, audits, and continuous improvement.</li></ul>What You Will Bring <ul><li>Proven leadership in young people's services, care, or supported housing.</li><li>An in depth understanding of the multiple and complex needs experienced by homeless people</li><li>Previous experience of working in services for people experiencing homelessness</li><li>Strong understanding of safeguarding, trauma-informed practice, and risk management.</li><li>Experience managing complex services and driving operational excellence.</li><li>A collaborative, compassionate approach to team and service development.</li><li>Excellent communication, problem-solving, and stakeholder engagement skills.</li></ul>Why Hightown? <ul><li>Be part of a values-driven organisation that puts people first.</li><li>Lead services that truly change lives.</li><li>Enjoy a supportive culture of learning, reflection, and innovation.</li><li>Competitive salary and benefits package.</li><li>Opportunities to shape the future of care and supported housing.</li></ul> Make a Real Impact This is more than a management role - it's a chance to shape services that change lives. You will work closely with commissioners, social workers, and external partners to ensure our Young People services are responsive, compassionate, and effective. The Benefits: <ul><li> £43,446 per annum for a 37.5-hour week </li><li> 33 days annual leave (including bank holidays), rising to 35 with service </li><li> Monthly attendance bonus and annual performance bonus </li><li> Workplace pension and life assurance (3x salary) </li><li> Refer-a-friend scheme (£130 bonus) </li><li> Ongoing professional development and support </li><li> Monthly reflective practice sessions </li></ul>If you share our values, we would love you to work for us. Please note due to the nature of the services we run and the need to respond to business requirements, you may be required to work with different cohorts and/or within different geographical patch areas during your employment. The organisation reserves the right to make such changes to meet operational and service delivery needs. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Operations Manager

Scheme Manager - Broxbourne Salary: £33,054 per annum Hours: 37.5 per week Location: Broxbourne Contract: Permanent Are you passionate about making a real difference in the lives of people experiencing homelessness? Do you have the leadership skills to inspire a team and create a safe, supportive environment where individuals can rebuild their lives? At Hightown, we are looking for a motivated and compassionate Scheme Manager to lead our supported housing scheme in Broxbourne, which provides accommodation for up to 20 single homeless individuals. About the Scheme Our team delivers trauma-informed, person-centred support, helping residents access the services they need - from securing move-on accommodation and claiming benefits, to accessing counselling and specialist support for substance misuse. We are proud to offer a space built on dignity, respect, and empowerment - and we're looking for someone who shares these values. What You Will Be Doing As Scheme Manager, you will: <ul><li>Lead and support a dedicated team</li><li>Oversee the delivery of high-quality support and advice</li><li>Ensure individuals can access and maintain safe, secure housing</li><li>Promote a positive workplace culture rooted in respect and inclusion</li></ul>What We Are Looking For You will bring: <ul><li>Knowledge of homelessness legislation, housing law, and the Equalities Act</li><li>Understanding of the complex challenges faced by homeless individuals</li><li>Experience working in homelessness services</li><li>Proven leadership and supervisory experience</li><li>Strong IT and administrative skills</li><li>Full UK Driving Licence</li></ul>Why Join Hightown? We value our people and offer a generous benefits package, including: <ul><li>33 days annual leave (including bank holidays), rising to 35 with service</li><li>Annual performance bonus</li><li>Monthly attendance bonus</li><li>Comprehensive wellbeing support through the Five Ways to Wellbeing</li><li>Ongoing training and development</li><li>Workplace pension &amp; life assurance (3x annual salary)</li><li>Refer-a-friend scheme (£130 bonus)</li></ul>At Hightown, we put the people we support first. We are committed to building passionate, inclusive teams that deliver outstanding care - cost-effectively, without compromising on quality or safety. We are proud to be an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager - Grove Gardens Studios &amp; Flats, High Wycombe Full time (37.5 hours) - £33,054 per annum Supporting Independent Living in a Vibrant Community Grove Gardens is a welcoming supported living service comprising six one-bedroom flats and eight studio apartments. Together, they provide a safe and inclusive home for 14 adults with learning disabilities. The people we support engage in a variety of day services and community-based activities, promoting independence, wellbeing, and personal development in a friendly and supportive environment. Key Responsibilities: <ul><li> Empowerment and Support :Lead and inspire a dedicated team to support vulnerable people in achieving independence and fulfilling lives, collaborating with social workers and other professionals. </li><li> Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person. </li><li> Team Leadership: Manage and support a team of Support Workers and Waking Night Workers. </li><li> Operational Management: Oversee staff rotas, including organising annual leave and covering sickness. </li></ul> You will be responsible for managing the scheme rota, recruitment and induction of new staff. This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have strong IT skills, the ability to empower and lead a team of support staff to deliver exceptional care and support, a full UK driving licence and access to a vehicle. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li> Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service </li><li> £33,054 pa for a 37.5 hour week </li><li> Annual bonus based on satisfactory performance </li><li> Monthly attendance bonus on top of your basic salary </li><li> Annual salary and cost of living review </li><li> Commitment to health and wellbeing with the Five Ways to Wellbeing </li><li> Ongoing professional development and support to deliver outstanding support </li><li> Workplace pension scheme and life assurance of three times your annual salary </li><li> Employee assistance helpline </li><li> Mileage paid for car usage </li><li> Fully paid DBS </li></ul> If you share our values, we would love you to work for us. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? This role will play a key part in our transformational journey, holding direct responsibility and accountability for operational performance and quality within the Housing &amp; Support (H&amp;S) department with a regional and national reach- including financial viability, safeguarding and stakeholder relationships. With ambitious growth targets embedded in our strategy this role will be integral to executing The Housing Network's (THN) Homelessness Strategy, at pace alongside strong sector knowledge. Working with Senior colleagues to leverage and build strong stakeholder relationships - to maintain provider of choice status. A key element of our strategic growth plan is the introduction of a Supported Exempt Rent based service. This role will lead the mobilisation, scaling up and continuous improvement of these new services which employ a trauma informed approach and a psychologically informed environment - in support of our defined homelessness prevention pathway. This is a fast moving, growing department looking for equally enthusiastic people to join us, who are self-motivated to improve outcomes for people experiencing homelessness and multiple disadvantage. Main Duties - What needs to be done? <ul><li>Lead responsibility for all aspects of the operational effectiveness and continuous improvement of our Housing &amp; Support (H&amp;S) department.</li><li>Lead responsibility for revenue and expenditure to ensure that the services operate within the financial envelope, ensuring payment of Housing and Council Tax Benefit across all units. </li><li>Lead responsibility for the mobilisation, scaling up and continuous improvement of our new Supported Exempt Rent service. </li><li>Lead responsibility for networking and developing local relationships with employers and the charitable sector to secure recreational/economic activities for residents</li><li>Lead responsibility for the development and management of a compliant Safeguarding Framework and process.</li><li>Manage and coach remote teams within a defined region to enhance cohesive working and embed a behavioural framework underpinned by THN's values. A frequent presence is required in the initial service mobilisation period, involving travel to locations such as Bristol and Liverpool.</li><li>Working alongside the Director of Housing and Support and Chief Operating Officer (COO) to maintain highly trusting and effective (Provider of Choice) commissioner relationships.</li><li>Support the Director of Housing and Support and the COO to further develop and improve the new Homelessness Prevention Pathway model.</li><li>Support the management and delivery of Housing &amp; Support (H&amp;S) departmental budgets and strategic objectives.</li><li>Lead on the accurate and effective management of relevant service budgets and performance to ensure optimum performance against organisational objectives.</li><li>Working collaboratively and innovatively with the Director of Housing and Support and COO to ensure successful delivery of the Strategy and meeting key targets</li><li>Working with the Director of Housing and Support COO and Director of People to embed a Sector Specific Language and trauma informed approach which aligns with MEAM.</li><li>Lead responsibility for the development and management of an adequate and appropriate Resident Feedback and Complaint Framework and process.</li><li>Lead responsibility for the further development and mobilisation of our Lived Experience Voice activities and focus.</li><li>Lead responsibility for the management, oversight, improvement and data compliance of Support Planning and Risk Management.</li><li>Lead responsibility for operational management, delivery and reporting against contractual obligations.</li><li>Contribute to the development of A Social Impact Measurement framework and data collation process.</li><li>Supporting the Director of Housing and Support alongside the COO and marketing function to ensure a maximised approach to communicating and highlighting our social impact. </li><li>Identify opportunities for the Executive Team to further engage with the sector to maximise growth.</li><li>Lead on the development and management of a high-performance Housing &amp; Support department team which consistently exceeds expectations.</li><li>Working alongside the Director of Housing and Support to act as subject matter experts for the sector, using that knowledge to identify opportunities and risks for the organisation.</li></ul>Scope and Accountability - Which bits are involved? <ul><li>Financial - Departmental Budget (Framework / Total Value in Development).</li><li>People - Direct Reports @ 4-5 / Overall Division @ circa 300</li><li>Legislation and compliance - Awareness of Regulator of Social Housing (RSL) Standards / Health &amp; Safety / Building Safety Act / Fire Safety Act / Housing Ombudsman/ Homelessness Act 1996 (as amended) Homeless Reduction Act 2017/Care Act/ Safeguarding</li><li>Risk - Departmental Risk Register (and mitigation) / Safeguarding / Complaints.</li><li>Governance - Internal Policies (e.g. Financial Regulations and Safeguarding) / GDPR and Data Protection.</li><li>Assets - Departmental Elements of Accommodation Portfolio.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal Stakeholders - Managing Directors / Senior Leadership Team / Direct Reports (and team members) / Internal Project Groups (e.g. Lived Experience Groups) / Staff Teams from across the Organisation (as required).</li><li>External Stakeholders - County and District local Authority Commissioners / Delivery Partners (e.g. YMCA Federation) / Advisors (e.g. Lawyers) / Auditors / / Emergency and Statutory Services / Various Clients and Customers</li></ul>Competencies - Who with and your skill level? <ul><li>Proven experience of working as a manager in a supported housing sector, preferably with people experiencing homelessness and multiple disadvantage</li><li>In depth knowledge and awareness of related housing regulations/ law and good practice</li><li>A broad knowledge of Housing and Council Tax Benefit</li><li>Working knowledge of Adults and Children's Safeguarding practices and reporting procedures, and contributing to Statutory Professionals meetings</li><li>Understand risk and performance management frameworks.</li><li>Experience of delivering face to face customer service with the ability to have honest conversations with customers and manage difficult conversations.</li><li>Ability to travel</li><li>Experience of developing partnership working with support agencies, local authorities and community groups.</li><li>Good knowledge of performance monitoring, people management and producing related reports to evidence housing, health and wellbeing outcomes</li><li>Experience of using ICT systems - housing management, CRM systems and Microsoft office software.</li><li>Commitment to delivering excellent customer services.</li><li>Understanding or experience of delivering Strengths based and Trauma Informed services.</li><li>Proven skill and ability to appropriately manage large complex functions in high pressure environments.</li><li>High levels of personal drive and ambition to deliver (and exceed) against strategic objectives.</li><li>Excellent communication skills and ability to work under pressure to foster and develop a collaborative and shared ownership culture.</li><li>Solution focused approach to delivering results, managing and mitigating risks and managing / resolving challenges.</li><li>Professional values and approach that support integrity, transparency, empathy and inclusion alongside the MEAM principles <a href="https://meam.org.uk/" target="_blank">https://meam.org.uk/</a></li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Extensive travel across the UK will be required from time to time to support the delivery of role requirements.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

Head of Supported Housing

Behind every race-winning team is a world-class support network. Our business functions drive efficiency, innovation, and performance, ensuring success on and off the track. If you're motivated, skilled, and ready to be part of something extraordinary, we want to hear from you! We're looking for a Learning and Development Advisor to join our HR Team, in this brand-new role. You'll be responsible for designing, implementing, and evaluating learning initiatives aligned with business goals. This position supports employee development through innovative, compelling and tailored learning programmes. In this wide and varied Learning and Development Advisor role, you will: <ul><li>Design and deliver learning interventions including workshops and e-learning modules</li><li>Evaluate the effectiveness of training sessions through performance metrics</li><li>Maintain and update the Learning Management System (LMS) ensuring content is current and engaging</li><li>Sourcing and managing relationships with external training providers</li><li>Support Talent and Development Business Partner in identifying learning and development needs across the business</li></ul>To be considered for this Learning and Development Advisor role, you will have: <ul><li>Experience in HR/learning &amp; development/training</li><li>Familiarity with Learning Management System (LMS) and e-learning tools</li><li>Strong communication and presentation skills</li><li>Understanding of data and analytics</li><li>Clear understanding of the full learning cycle</li></ul>Looking to be part of the force behind the fastest team on the grid? Join the Red Bull Technology Support Functions and discover a workplace where your contributions are recognised and rewarded. We offer a range of standout benefits: <ul><li>Bonus scheme </li><li>Private healthcare</li><li>A pension scheme </li><li>On-site gym </li><li>Free daily food allowance... and much more! </li></ul>This is your chance to play a vital role in something extraordinary, come and make your mark! At Red Bull Racing &amp; Technology, we believe our greatest strength is our people. We celebrate every success - together - and know that trust and collaboration are what drive us forward as one team. We're committed to building a workplace where everyone can thrive, no matter their background or identity. Diversity fuels creativity, and inclusion unlocks potential. That's why we actively foster a culture where you can bring your full self to work, feel you belong, and be part of something extraordinary. Job Posting End Date Mon, 10 Nov 2025

Learning and Development Advisor

The vacancy Contract: Full time, Permanent (37 hours per week) Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we're looking for a committed Community Engagement Officer to help drive lasting, positive change. What You'll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them-creating stronger, more connected communities. Your Key Responsibilities: <ul> <li>Identify community trends and develop targeted, impactful projects</li></ul><ul> <li>Lead on initiatives that promote regeneration, cohesion and quality of life</li></ul><ul> <li>Support and guide new resident groups and secure funding opportunities</li></ul><ul> <li>Build strong networks across stakeholders, residents and partner organisations</li></ul><ul> <li>Promote resident involvement and amplify community voices</li></ul><ul> <li>Encourage volunteering and learning opportunities that empower individuals</li></ul><ul> <li>Ensure inclusion and outreach to all, especially marginalised communities</li></ul>What We're Looking For: <ul> <li>A natural communicator and problem-solver with strong project management skills</li></ul><ul> <li>Proven experience (at least 2 years' experience) in community development or engagement</li></ul><ul> <li>Ability to build trust and work collaboratively with diverse groups</li></ul><ul> <li>Skilled in planning, delivering, and evaluating impactful community projects</li></ul><ul> <li>Passion for inclusion, learning, and long-term transformation</li></ul><ul> <li>IT proficiency and a good understanding of social housing challenges</li></ul>Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: <ul> <li>Knowledge of welfare reform and social housing policy</li></ul><ul> <li>Experience securing external funding</li></ul><ul> <li>Familiarity with MS PowerPoint and Visio</li></ul>Whether you're hands-on at community events, liaising with local partners, or helping residents find their collective voice-you'll be at the heart of something meaningful. Why bpha? We're a values-led housing association on a mission to build sustainable communities. You'll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. For an informal conversation about this role contact Community Engagement Manager Rosetta Triolo - <a href="mailto:rosetta.triolo@bpha.org.uk" target="_blank">rosetta.triolo@bpha.org.uk</a> or telephone 01234 619886 Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Community Engagement Officer

Social Housing Solicitor-Director - Salary £68K Per Annum- Milton Keynes Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, unlawful eviction, succession for tenants, neighbourhood problems, and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the appeal Courts) and is extensively experienced at handling all housing related judicial review matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to and collaborating with the Board to ensure performance targets are met</li> <li>Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members</li> <li>Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years.</li> <li>Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities</li> <li>Assisting with delivery of appropriate training and development in the department</li> <li>Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Dealing with emergency cases and identifying and carrying out strategic litigation.</li> <li>Preparing and managing funding applications to the Legal Aid Agency</li> <li>Preparing draft documents including witness statements and processing evidence</li> <li>You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company</li> </ul>Key Skills Required: <ul> <li>3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential</li> <li>Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years</li> <li>Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this</li> <li>Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems</li> <li>Experience within the legal sector is preferable</li> <li>Ability to manage social media activity to promote the Company</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor-Director - Salary £68K Per Annum- Milton Keynes

Social Housing Solicitor-Director - Salary £68K Per Annum- Luton Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, unlawful eviction, succession for tenants, neighbourhood problems, and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the appeal Courts) and is extensively experienced at handling all housing related judicial review matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to and collaborating with the Board to ensure performance targets are met</li> <li>Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members</li> <li>Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years.</li> <li>Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities</li> <li>Assisting with delivery of appropriate training and development in the department</li> <li>Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Dealing with emergency cases and identifying and carrying out strategic litigation.</li> <li>Preparing and managing funding applications to the Legal Aid Agency</li> <li>Preparing draft documents including witness statements and processing evidence</li> <li>You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company</li> </ul>Key Skills Required: <ul> <li>3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential</li> <li>Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years</li> <li>Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this</li> <li>Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems</li> <li>Experience within the legal sector is preferable</li> <li>Ability to manage social media activity to promote the Company</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor-Director - Salary £68K Per Annum- Luton

Social Housing Solicitor - Salary +Supervison bonus - Luton Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, unlawful eviction, succession for tenants, neighbourhood problems, and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the appeal Courts) and is extensively experienced at handling all housing related judicial review matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to Department Director</li> <li>Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of clients' needs</li> <li>Responsible for all aspects of Housing work and on occasions, where appropriate providing technical expertise and guidance to other team members</li> <li>Ability to manage appropriate caseload types and complexities</li> <li>Assisting with casework including dealing with a range of public and private housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Ability to manage and supervise caseworkers and trainees.</li> <li>Attending clients, taking instructions and preparing cases</li> <li>Dealing with correspondence</li> <li>Maintaining accurate time costing procedures</li> <li>Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly</li> <li>Ensuring compliance with file management.</li> <li>Willingness to attend Housing Court Duty Scheme.</li> </ul>Key Skills Required: <ul> <li>Must have a clean, valid Practising Certificate at the time of applying</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Excellent analytical and organisational skills</li> <li>Ability to use own initiative and sound judgment</li> <li>Working knowledge of the publicly funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Strong career progression with support for legal awards and professional recognition</li> <li>Attractive salary package with supervision bonus</li> </ul>SALARY STRUCTURE - SOCIAL HOUSING SALARY (London) (Outside London) NQ + Supervision Bonus * £46,000 £44,500 1 Year PQE + Supervision Bonus * £48,000 £46,500 2 Years PQE + Supervision Bonus * £50,000 £48,000 3 Years Plus PQE + Supervision Bonus * £52,000 £50,500 Supervision Bonus up to * + up to £8,000 up to £7,400 * Terms and Conditions apply. Supervisor Bonus Per Annum:- Supervise 1 Paralegal £1,250 £1,150 Supervise 2 Paralegals £1,750 £1,600 Supervise 3 Paralegals £2,250 £2,100 Supervise 4 Paralegals £2,750 £2,550 Total £8,000 £7,400 The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

18 Jobs in Luton, UK