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Duration: 3 months interimGreenacre are pleased to be supporting a social housing organisation, based in Essex with their recruitment of a Housing Finance &amp; Admin Officer.&nbsp;The purpose of the role is to support the smooth day to day running of the Housing Service by providing efficient and accurate business supportWhat will you do in the role?<ul><li>Assist the Housing Service in the administration of their caseload and workflow, liaising with customers, other departments and organisations as necessary</li><li>To follow standard operating procedures in line with service and financial procedures and data protection and contribute to developing and improving business support procedures</li><li>Assist with maintaining and collating simple data for routine data quality assessments and assisting with other statistical analysis and returns as required</li></ul>Who would excel in this role?&nbsp;<ul><li>Experience of using housing IT systems, as well as Word, Excel &amp; Outlook</li><li>Knowledge of basic finance systems and an ability to check invoices and monitor budgets &nbsp;</li><li>Good numeracy skills and ability to accurately check and process invoices</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979.&nbsp;This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Greenacre Recruitment Ltd

Housing Finance & Admin Officer

<h3>Location: Civic Centre, Southend-on-Sea Salary: £47,805 - £52,098 (Grade M3) Contract: Fixed term for 1 year Department:&nbsp;Corporate Services Closing Date:&nbsp;Friday 21st March</h3>About Us:&nbsp;South Essex Homes is dedicated to providing high-quality housing services to our community. We are looking for a dynamic and experienced Complaints and Data Protection Manager to join our team and ensure our services meet the highest standards of compliance and customer satisfaction.Role Overview:&nbsp;As the Complaints and Data Protection Manager, you will lead a team responsible for managing complaints and ensuring compliance with data protection legislation. You will act as the Data Protection Officer, oversee the complaints handling process, and provide training and guidance to staff on data protection matters.Key Responsibilities:<ul><li>Act as the Data Protection Officer, ensuring compliance with GDPR and the Data Protection Act 2018.</li><li>Develop and maintain data protection policies and procedures.</li><li>Conduct regular data protection audits and risk assessments.</li><li>Manage data breach incidents and report to the Information Commissioner's Office (ICO) as required.</li><li>Oversee the complaints handling process, ensuring timely and effective resolution.</li><li>Regularly review and update the Complaints and Compensation Policies.</li><li>Provide regular reports on data protection and complaints handling performance to senior management.</li></ul>About You:<ul><li>Strong understanding of GDPR and the Data Protection Act 2018.</li><li>Experience in data protection and complaints management, preferably within the social housing sector.</li><li>Excellent communication, organisational, and leadership skills.</li><li>Ability to manage conflicting priorities and work under pressure.</li><li>Commitment to delivering high-quality customer service and best practices.</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package.</li><li>Opportunity to make a significant impact on our services and community.</li><li>Supportive and collaborative work environment.</li><li>Continuous professional development and training opportunities.</li></ul>How to Apply:&nbsp;If you are passionate about data protection and complaints management and want to make a difference in our community, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role to Daniel Lyons, Director of Finance and Corporate Services at <a href="mailto:daniellyons@seh.southend.gov.uk" target="_blank">daniellyons@seh.southend.gov.uk</a>You can download the full job description here:&nbsp;<a href="https://southessexpropertyservices.co.uk/download/complaints-and-data-protection-manager-jdpdf.pdf?ver=3639&amp;doc=docm93jijm4n2546.pdf" target="_blank"> Complaints and Data Protection Manager JD.pdf [pdf] 243KB</a>

Complaints & Data Protection Manager

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. More about your role We are looking to recruit a Community Manager to join our site in Gravesend. Reporting to the BTR Associate, this is an exciting opportunity to join a rapidly expanding area of the business. On a daily basis, you will be responsible for leading a team, ensuring all staff are aware of their roles and responsibilities. As well as overseeing budgets and managing annual forecasts you will also manage the lettings process for renewals, leading on the development of a marketing strategy. At Places for People, we are committed to a safe working environment, so a basic DBS check is mandatory. More about you The successful candidate will have a proven track record of leading and managing teams. Proficiency with IT packages such as Word and Excel and excellent communication skills is also desired along with experience within the property sector. The successful candidate will have: <ul> <li>A proven track record of leading and managing teams,</li> <li>Experience working with MS Word and Excel, </li> <li>Experience of working within the property industry,</li> <li>Excellent communication skills, </li> <li>Excellent stakeholder engagement skills.</li> </ul>The benefits We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Excellent holiday pay and sick pay <ul> <li>Pension with matched contributions</li> <li>Training</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

Community Manager

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting.</li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Housing Officer Leaving Care Service BR9 £34,975 to £36,867 pa Calling all housing support professionals looking for a unique and exciting new opportunity to make a difference in the lives of young people by supporting their housing journey! We support 270 young people aged 18 plus who are cared for by the London Borough of Bromley. We have a dedicated Leaving Care Service with incredible Young Persons Advisors who support our young people to lead stable and successful independent lives. As part of our offer, we also have an Active Involvement Team with skilled workers whose primary goal is to create opportunities where our young people feel a sense of belonging and develop the necessary independent skills to successfully transition to adulthood. This team offers a variety of groupwork opportunities, and access to an Education Training and Employment Advisor as well as a Finance Wellbeing Officer. About the role We are currently recruiting a full time Housing Officer to improve services for care leavers, with a clear focus on those in supported accommodation as they transition into independent adult life. This is an exciting new role that sits in our multiskilled Active Involvement Team. We are looking for someone with experience in housing who understands the difficulties young people face as they transition to independent living. We are looking for a passionate and driven person to support our young people on this journey. You will be required to develop and deliver a robust care leavers housing procedure that captures our licence agreement, the setting up/closing of rent accounts and partnership working with supported accommodation providers. You will be confident with delivering training and presentations to colleagues in relation to tenancy sustainment.We are looking for somebody who is committed to working in a trauma informed way, delivering the best service to our care experienced young people. This role entails regular liaison with external and internal partner agencies and extremely proficient organisation and interpersonal skills. You will be expected to work to a high professional standard whilst building trusting relationships with young people and colleagues. Please note, the post entails occasional travel to placements and some limited evening work when required in line with the service. If you are passionate about making a difference by supporting care experienced young people on their housing journey and meet the above criteria, we encourage you to apply for this opportunity. Contact details If you require further information regarding the role please contact Melissa Bob-Amara, Active Involvement Manager on 020 8461 7869 or <a href="mailto:melissa.bob-amara@bromley.gov.uk" target="_blank">melissa.bob-amara@bromley.gov.uk</a> Closing Date: 19th March 2025 Interview Date: 26 th March 2025 We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment. We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts. Job Description.doc

Housing Officer Leaving Care Service

We're thrilled to announce an exciting opportunity to join our established Painting Division in Maidstone as a Resident Liaison Officer, covering areas in South London, This role is integral to maintaining Ian Williams's strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in. We want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme - (last year, we successfully paid 12% of your salary)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>23 days annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life insurance</li><li>Access to an employee assistance program to support employees' health and wellbeing, and free financial and legal advice</li></ul>Resident Liaison Officer role As a Resident Liaison Officer, you will support in the successful delivery of our Painting contract, working within the communal and internal areas of residential properties. You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you. In addition to the above, you will also: <ul><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow.</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract.</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate.</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered.</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution.</li><li>Excellent IT skills including Microsoft (Word and Outlook)</li><li>A full UK driving licence which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay.</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits we do, to enhance your work/life balance please visit our website</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.

6 Jobs in Maidstone, UK