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<h2>Housing Community Safety Officer x2</h2>Level 7 (From £33,366) | Full time | PermanentSouth Essex Homes has recently added two new Housing Community Safety Officer posts to our Housing Community Safety Team. As a Community Safety Officer for South Essex Homes you will be responsible for assisting with the day to day provision of an excellent, customer focused housing management service for residents with a specific focus on community safety and dealing with ASB. You will manage a case load of ASB cases, including taking steps to resolve ASB at the earliest stage and where necessary, to take appropriate legal or other escalation action. In addition, you will undertake proactive community work and projects with partners and statutory agencies to tackle and prevent ASB and nuisance, enabling residents to feel safe in their neighbourhoods and homes.You will have knowledge and experience of the social housing sector, particularly community safety and ASB services, a willingness to learn and develop as a housing professional and a genuine desire to make a positive difference to residents living in the homes that we manage.Job description and person specification:&nbsp;<a href="https://southessexpropertyservices.co.uk/download/hcso-jd-and-ps-may-2025pdf.pdf?ver=3790&amp;doc=docm93jijm4n2617.pdf" target="_blank"> HCSO jd and ps May 2025.pdf [pdf] 140KB</a>There are opportunities for training and professional qualification. To apply for this post, please send your CV and a statement of interest detailing how you meet the person specification and what you would bring to the role, to Anita McGinley, Housing Community Safety Manager, at <a href="mailto:anitamcginley@seh.southend.gov.uk" target="_blank">anitamcginley@seh.southend.gov.uk</a>.Interviews will be held week commencing 2nd June 2025.<h3>Closing Date: Friday 23rd May 2025&nbsp;</h3>

Housing Community Safety Officer x2

We are delighted to be recruiting for a Tenant Liaison Officer to support the Disrepair (Housing Claims) Team. This role will play a key part serving as the primary point of contact between customers (tenants and residents) contractors, and operational teams during disrepair projects. This will cover our work predominantly throughout the London Borough of Barking &amp; Dagenham. Responsibilities include:- • Acting as a crucial intermediary between the site teams, residents, and colleagues. • Being the main contact for residents, keeping them informed about project timelines, progress, and any disruptions. • Ensuring residents are aware of the works processes and communicate updates / changes accordingly • Attending regular client representative and tenant meetings and workshops to ensure highest level of customer service is provided at all times. • Ensure a consistent approach to customer care is adopted, • Managing the Tenant's Complaints procedures as a point of escalation. • Updating the database to reflect on-going works. • Collaborate with internal teams as necessary (such as planners and operatives) to assist with booking appointments and managing schedules • Facilitate communication between all stakeholders for a seamless project experience. • Addressing residents' concerns and complaints, ensuring their needs are met What we're looking for: • Previous experience in customer service or housing-related roles, ideally within a Resident/tenant Liaison Officer (RLO) role. • Experience of repairs and maintenance programmes in occupied premises, ideally with legal disrepair/housing condition claims environment. • Proven track record of successfully managing the workload across planned maintenance programmes. Skills and Abilities: • Strong interpersonal and communication skills • Confidence to manage sometimes difficult situations, and proven ability to work collaboratively with a range of stakeholders. • Empathy and the ability to build trust with residents, tenants and customers. • Knowledge of housing regulations and disrepair protocols. • Excellent organisational skills to manage multiple cases simultaneously. • Self-motivated with a proactive attitude to see cases through to resolution. Working arrangements • Full-time, permanent • Office based, with some flexibility available (a minimum of 3 days in office) • Salary £32,000 per annum About us: BD Group is a dynamic Local Authority Trading Company (LATCO) subsidiary of the London Borough of Barking and Dagenham. We provide critical infrastructure services including: • Repair and maintenance for 18,000 social houses • Capital works programmes • Cleaning and catering for over 40 schools • 24/7 emergency repair services • Facilities management • Environmental services Our mission combines private sector efficiency with a genuine public service ethos, reinvesting all profits back into our community. Perks &amp; Benefits: Competitive salary and benefits package including: Heart Hub rewards, perks &amp; benefits platform Group Life Assurance Private Medical Insurance Pension Scheme Paid Holidays Family Friendly Policies making work-life balance more achievable Health &amp; wellbeing support including an Employee Assistance Programme (EAP) Great offices &amp; local amenities including our on-site Café (with discounts available via our app) Access to independent mortgage advisory service Free parking at our head office - The Cube Free on-site parking Career development and training opportunities A great team with a friendly and inclusive workplace culture. To Apply: If you're passionate about making a difference and eager to grow in a supportive environment, we want to hear from you! Apply now and by clicking 'apply' below to submit your CV and outline relevant skills and experience via the application form for the opportunity to become part of our success story.

Tenant Liaison Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a House Manager on a 1 year fixed term contract to join the team at our Southborough Gate development based in Tunbridge Wells, Kent. Built in 2019, Southborough Gate is a Retirement Living development that consists of 43 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 30 hours per week - Monday to Friday. (We can be flexible around school hours) Hourly rate: £21,490.34 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Trust offers hybrid working, with staff splitting their time between offices, reserves, visitor centres and some remote work, depending on their role. This role is based at Tyland Barn, Maidstone; travel will be required as needed. About us: Kent Wildlife Trust is the county's leading conservation charity with more than 31,000 members and over 1000 registered volunteers. We manage and protect over 9000 acres of land across more than 90 different sites and nature reserves, alongside 2 visitor centres. But we can't save nature alone. So, we work closely with local communities, businesses, organisations and individuals to protect and restore wildlife and wild spaces and create a wilder Kent for the benefit of people and the planet. What you'll be doing: We are looking for a passionate and committed leader in community engagement to drive forward our mission at Kent Wildlife Trust. Our goal is to see 25% of people in Kent taking action for nature by 2030. As Wilder Engagement Manager, you will lead our Wilder Engagement Team to develop and implement innovative approaches to community organising and stakeholder engagement, ensuring people and wildlife can thrive together. This role is pivotal in delivering real change for nature, empowering communities, and integrating social science into our conservation work. Your key responsibilities will include: <ul><li>Community &amp; Stakeholder Engagement - Building and nurturing relationships with local communities and key stakeholders to support coexistence with wildlife.</li><li>Community Organising - Leading and implementing an evidence-based approach that empowers communities to take meaningful action for nature.</li><li>Social Science &amp; Impact Measurement - Overseeing the monitoring and evaluation of our engagement efforts, working closely with the Monitoring &amp; Evidence team.</li><li>Leadership &amp; Collaboration- Managing and supporting a team of passionate community organisers while working in partnership with a wide range of organisations and experts.</li><li>Strategic Development - Championing community organising within Kent Wildlife Trust, influencing best practices and securing sustainable funding for engagement initiatives.</li></ul>Our work includes exciting species reintroduction and wilding projects such as Pine Martens, European Bison, Red-billed Chough, and Beavers, as well as large-scale landscape restoration projects. You will play a vital role in ensuring these projects are developed in partnership with communities, creating lasting change for both people and wildlife. What we need you to bring: You are a passionate and driven leader, committed to supporting communities and empowering local people to take action for nature. You will thrive in this role if you: <ul><li>Have experience in community engagement, organising, or stakeholder relationship management.</li><li>Are an excellent communicator who can build relationships with diverse groups, from local volunteers to policymakers.</li><li>Are strategic and solutions-focused, with the ability to lead, inspire and support a team.</li><li>Have knowledge or experience of social science methodologies for monitoring and evaluation.</li><li>Understand the barriers to community involvement in conservation and have ideas for how to overcome them.</li><li>Have experience working with underrepresented groups and are committed to equity, diversity, inclusion, and justice.</li></ul>If you are passionate about connecting people and nature, we want to hear from you. We welcome applications from all backgrounds and experiences. Please read the job description for the full person specification. Kent Wildlife Trust believes that everyone has a responsibility to safeguard children, young people, and adults at risk; we are committed to ensuring their safety and wellbeing is at the heart of our engagement with people. We will ensure that all our recruitment and selection practices reflect this commitment. The successful candidate will be subject to references, Disclosure and Barring Service checks along with other relevant employment checks as appropriate to the role. Appointment is dependent upon a satisfactory DBS check. We are unable to recruit anyone who does not have a right to work in the UK. What we will offer in return: We offer exceptional enhanced benefits. Recognising the wellbeing pressures related to the climate and nature crises we face as a society, we provide flexible work options, wellbeing initiatives, and professional development opportunities. Whatever stage of your career you're at, our comprehensive benefits package at Kent Wildlife Trust can be a key factor in your choice to join us. Next steps: If you're ready to join our team and help us create a Wilder Kent, simply click "Apply now" to apply via our website. Here you can find out more about the role and complete the online application form. Be sure to include your personal statement in the space provided and upload your CV, and take a moment to review the guidance notes for helpful tips. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Shortlisted candidates will be invited to an in-person interview at Tyland Barn, Maidstone on 13th June 2025. We will let unsuccessful candidates know if they have not been shortlisted. If you'd like to learn more about the role before applying, feel free to email <a href="mailto:jobs@wilderkent.org.uk" target="_blank">jobs@wilderkent.org.uk</a>. The Kent Wildlife Trust Group is Wild About Inclusion. To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It also means cultivating inclusive workspaces that are free from discrimination, where differences are celebrated, everyone can be themselves and flourish, just like nature!

4 Jobs in Maidstone, UK