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Investigators£45,960.25 plus excellent benefits<a>Home-based with some attendance at staff meetings and events</a>With increasing numbers of residents requesting our support to investigate and help resolve their complaints, we’re substantially adding to our team of Investigators.The Investigator role sits within the Dispute Resolution function which is responsible for conducting fair, impartial and independent investigations into complaints brought to the Ombudsman by residents.Using attention to detail, logical and inquisitorial thinking, Investigators assess landlord responses to complaints against policy, procedure, legislation and any relevant good practice and make decisions about the landlord’s handling of the substantive issue of complaint and its complaint handling.&nbsp;With clear, concise and plain language skills Investigators communicate the outcome of decisions, orders and recommendations to all involved parties within an appropriate timescale, ensuring that work is of a high quality and meets our casework standards.Working independently and using your own initiative,&nbsp;you will use your investigative skills and excellent customer care skills to investigate housing complaints within the jurisdiction of the Housing Ombudsman.&nbsp; You will define the outstanding issues of complaint and write clear and concise investigation reports. A proportion of our residents are vulnerable and you will be responsible for guiding them through the process.On completion of the investigation, you will use guidance and insight to make appropriate recommendations that put things right for the resident where there has been a failure. You will also use your insights and experience to make creative but reasonable recommendations to influence the future of the landlord’s complaint handling where improvements are identified. In addition, Investigators are responsible for sharing knowledge and insight gathered from their caseload to ensure that best practice and areas for improvement are identified and addressed.For this key remit, you will offer the proven ability to analyse large volumes of complex information at pace in order to reach fair and balanced decisions. This skill may stem from your experience within the social housing sector, an ombudsman, legal and / or regulatory body. You’ll need excellent communication skills, including experience in producing high quality written reports, as well as the proven ability to actively listen to customers, including those that are vulnerable.Housing law knowledge will be an asset, though it is your ability to reach fair findings within a high volume, fast-paced and target driven environment that is essential.In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week. Roles available on a full-time or a part-time (17.5 hours per week) basis.It’s an exciting time to join us and to contribute your skills to improving residents’ lives and landlords’ services.For further details, please click apply and download the information pack.&nbsp;CLOSING DATE: 23.59 on Monday 20th January 2025.We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Investigators

Job description Post Ref: CC178 Calderdale Council, are pleased to offer the opportunity to undertake the role of Independent Living Officer (ILO) within the Reablement Team. The role has been redesigned and regraded to encourage people who are thinking about a career in Health and Social Care, combining elements of Occupational Therapy, modern approaches to community rehabilitation, reablement and the innovative use of Assistive Technology to support impendence and community inclusion. These roles have been regraded to reflect the new approaches we are developing and can be the first step in a rewarding career, covering a variety of professional roles in health and local government. If you are at the beginning of your career and exploring different options before you make the decision about your future, or if you have the life experience, thinking about a career change and willing to learn new skills that will take you into areas of work you didn't know existed, please contact us for a further conversation. The new team will need to be highly professional, committed to continuous improvement, outcome driven, quality focused with the prospect of future career opportunities? We embrace innovation and encourage performance. We are keen to recruit Independent Living Officers with shared values and behaviours that remain at the heart of everything we do. The reablement team consists of a range of health and social care professionals and supports a Home First pathway and aims to: • Provide reablement to people in their own homes - including assessment and provision of equipment, aids and adaptations, assistive technology. • Reduce preventable admissions to hospital. • Reduce length of stays in hospital by supporting safe and timely discharges using a Home First model. • Provide a person-centred approach to optimise independence and confidence, enable recovery and prevent a decline in functional ability. • Undertake assessment for longer term care for those requiring on-going support. The role of ILO will be to support people to live as independently as possible through engagement, assessment and provision of equipment and aids to support independent living. You will assess, provide and install aids, equipment, adaptations, personal care, medicines management, rehabilitation exercises and support for carers to meet identified needs to support people to live safely at home and maximise independence. Closing Date: 12th February 2025 Interview Date: 18th Feb 2025 As part of our Vision (<a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a>) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a varie-ty of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised be-fore being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.

Independent Living Officer (Reablement Service)

The Role Our Independent Living Advisors provide high quality information, advice and support to both referring Health &amp; Social Care professionals and vulnerable eligible customers who are considering participating in Self Directed Support Schemes, Independent Living Schemes, Personal Health Budgets and self-funded/private clients, over a designated area. We are looking for individuals with a background in social care who can support adults with disabilities to live independently in their local communities. This is a remote working position for 21.75 hours a week, however, you need to be based in the Cheshire East area due to the requirement to travel for community engagement. Please follow the link for further details - Independent Living Advisor Who We Are Here at PeoplePlus, our health and social care support services enable thousands of people to live independently across England and Wales each year. These trusted services and our dedicated teams empower people - at whatever stages of their life - to live more independent, happier lives. We work closely with people to understand their needs, make sure their voices are heard and provide well-rounded and tailored support to help them thrive. Our current services include <ul> <li>Independent Living Services across England and Wales</li> <li>Gloucestershire Carers' Hub</li> </ul> <ul> <li>Our unique trademarked wellbeing 'YouCan' programme</li> </ul>Today, we deliver independent living and care support services across England and Wales and help to shape future services by sharing our expertise and the thoughts of the people we help with local and central governments. We are extremely proud to be a Silver accredited Investors in People organisation. This means that at PeoplePlus, the right principles are in place but more than that, it means our people and leaders are making active efforts to make sure that there's real consistency and everyone in the organisation can feel the effects. Please follow the link for further details - Independent Living Advisor

PeoplePlus Current Vacancy - Independent Living Adviser

We are currently recruiting an experienced Neighbourhood Housing Officer to join us on a permanent part time basis. You will deliver a high quality housing management service and making a real difference to our customers and the communities that they live in. Hours: Wednesday afternoon, Thursday &amp; Friday full day You will cover: Huddersfield, Sheffield &amp; Rotherham and will be expected to cover at the Huddersfield hub every Thursday. About us We are social housing landlord and think our vision of Improving Lives Incommunities says it all! Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this. Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 year plan to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in. Duties <ul> <li>Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.</li> <li>Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.</li> <li>Spend 80% of your time out in our neighbourhoods.</li> <li>Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.</li> <li>Complete property inspections and tenancy checks to ensure tenancy obligations are being adhered to and tenancy records are up to date.</li> <li>Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.</li> <li>Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.</li> <li>Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. </li> <li>Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers</li> <li>Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . </li> <li>Work and contribute to investment/other projects when required.</li> <li>Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.</li> <li>Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.</li> <li>Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. </li> <li>Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives</li> <li>Ensure all records both digital and manual are updated promptly and accurately. </li> </ul>Requirements <ul> <li>Experience of dealing with customers face to face in a housing related role</li> <li>Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.</li> <li>Previous experience of taking ownership of, dealing with and de-escalating complaints.</li> <li>Knowledge of dealing with anti-social behavior complaints </li> <li>A passion for delivering excellent customer service and making a difference to the peoples lives.</li> <li>Experience in a customer service environment and resolving complex customer cases and challenging situations, demonstrating empathy, professionalism and diplomacy.</li> <li>Awareness of customers diverse needs </li> <li>Flexible and adaptable approach to a changing and varied workload</li> <li>Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. </li> <li>Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.</li> <li>Excellent organisation, project management and time management skills </li> <li>Ability to prioritise, manage your own workload and to meet deadlines </li> <li>Self-motivated, driven and skilled at taking ownership </li> </ul>Benefits <ul> <li>Salary of £15,075 up to £16,799 per year dependant on experience </li> <li>Essential car user allowance plus mileage </li> <li>West Yorkshire Pension Fund membership - Current employer contribution is 15.5%</li> <li>28 days annual leave that increases with service plus bank holidays (pro rata)</li> <li>Option to buy and sell annual leave </li> <li>Training, development, and qualification opportunities</li> <li>Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)</li> <li>Corporate health scheme membership </li> <li>Access to an Employee Assistance Programme</li> <li>Cycle to work scheme</li> <li>Local gym membership discounts.</li> <li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li> </ul>If you have applied for a Neighbourhood Housing Officer role at Incommunities in the last 6 months, you need not re-apply. We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Neighbourhood Housing Officer - 17.5 hours

The vacancy 35 hours per week Monday - Friday (wherever possible we are open to suggestion on the working hours and are happy to consider flexible job requirements such as job share, reduced hours, compressed hours etc., just let us know as part of your application) Enhanced DBS check working with Adults Closing date: 12.00 noon Friday 24th January 2024 Interview date: Wednesday 29th January 2024 Our organisation is all about people - the people who live in our homes, the people in the communities we serve and the people we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone! We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed an agile, flexible culture which supports people to do this. As a not-for-profit housing association, we provide homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness and support people to reach their potential. This role will help us to do this by providing monitoring and support in connection with tenants well-being and housing management needs. In this role, you will be responsible for: <ul> <li>Delivering a brilliant service to customers living in our older people's independent living schemes</li></ul><ul> <li>Provide intensive 'on scheme' housing management and support services to customers living in our buildings, ensuring provision of excellent services and safeguarding.</li></ul><ul> <li>Ensure that the building is compliant with health and safety and that all repairs and planned works are carried out to an appropriate standard.</li></ul>We need people who have: <ul> <li>excellent communication skills;</li></ul><ul> <li>an understanding of professional boundaries and safeguarding;</li></ul><ul> <li>experience of working in a fast-paced environment and able to meet deadlines;</li></ul><ul> <li>strong organisational skills;</li></ul><ul> <li>resilience and compassion, as you'll work with people with complex needs;</li></ul><ul> <li>a flexible attitude towards your working hours (in the event of an emergency situation);</li></ul>An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car; Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. So, if you have a great rapport with people and can make a difference - we'd love you to join our team! #ServicesandSupportCoordinator #IndependentLiving #ManchesterJobs #housingjobs #Recruiting About us We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential. Our organisation is all about people - the people who live in our homes, the people in the communities we serve, and the people we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone! We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. The ICL team Our Independent &amp; Community Living team pride themselves on delivering a fantastic service to our customers, providing accommodation-based services to adults and young people across Greater Manchester, and striving to make a real difference in people's lives! Forging positive and supportive relationships with our customers is central to what we do, none more than in our Community &amp; Independent Living team, where we provide supported housing and independent living schemes for customers of all ages and with a variety of support needs. Whether our team are on-site 24-hours a day supporting young people living with Autism and ADHD, working at one of our fantastic independent living schemes for older people, or based at our specialist service for people with memory loss and dementia, we ensure our customers are at the heart of the services we provide, supporting them to develop and maintain their independence. As well as working to support our customers, our team also makes sure the services we run are great places to live and really call 'home'. Safety is always a priority, and our teams take a proactive role in making sure homes are always safe, secure and well managed. It's a great feeling for the team knowing they can help to make services better for our customers! Stats: <ul> <li>We provide over 300 places for people with additional support needs to live well</li> <li>We have homes and services in eight local authorities across Greater Manchester</li> <li>We provide nearly 500 homes across 12 schemes for older people in our Independent Living service</li> <li>We work with over 20 different partners to provide specialist support services in our communities</li></ul>"Thank you for your interest in joining our Independent &amp; Community Living team. For us, the Independent &amp; Community Living team is all about being reliable, respectful and proactive in the way that we interact with our customer's and other colleagues. The team is dedicated to providing the best support services to our customers, understanding their needs and building trusting professional relationships that really make the difference. We are passionate about helping customers and delivering a great service to them. To do this, we give our colleagues the right training and support, offer some great benefits, and promote a positive, inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring customers can live well in their homes and communities, I'd love to welcome you into the team!" Andrew White, Head of Independent &amp; Community Living Previous Next Working here Irwell Valley Homes is a great place to work, but don't just take our word for it... find out what it's like to work here from our colleagues... Rewards we offer We offer a fantastic range of benefits which include: Training and coaching Stakeholder pension scheme Up to 30 days holiday a year Two days every year to volunteer in the local community A medical cash plan Get your birthday off! £150 Perkbox allowance - plus access to hundreds of discounts and freebies Occupational Health Employee Assistant Program Financial education Loans scheme for travel season tickets Cycle to work scheme Accreditations Good Employment Charter Disability Confident Armed Forces Covenant Living Wage Employer Houseproud

Housing and Support Coordinators (Independent Living / Sheltered Housing) X2

Are you an experienced Health &amp; Safety professional with a keen interest in Residential Building Safety? Are you ready for a new challenge in 2025 and would you like to be working with a diverse portfolio of prestigious properties mainly across the North West supporting an experienced and dynamic team of property managers? This fantastic Manchester based employer offer a great package and an interesting opportunity for you to shape and develop their already robust compliance strategy of building safety regulations. This is a real chance to drive change and continuous improvement in all things health and safety What you will be doing as a Building Health &amp; Safety Manager: <ul><li>Providing guidance and support to the Property Management team, in respect of general building and fire safety</li><li>Managing consultant and client relationships in preparation of Building Safety Case documentation</li><li>Handling submissions of documentation under Building Safety Act 2022 and Fire Safety (England) Regulations</li><li>Supporting Property Management team with Fire Risk Assessment matters, working with Building Safety Coordinator to ensure annual reviews are booked and attended on time, with correct documentation prepared in advance</li><li>Taking a pro-active approach to managing risk across a diverse portfolio of residential buildings</li><li>Ensuring compliance with company policies</li><li>Continuous development and improvement of company H&amp;S procedures and policies</li><li>Offering technical guidance to colleagues, training and support, to ensure a culture of safety</li><li>Managing and responding to incidents on site as required</li><li>Responsibility for mandatory reporting under RRFSO and Building Safety Act</li><li>Managing relationships with regional Fire Services and Regulatory bodies</li><li>Maintaining up to date Resident Engagement Strategies</li><li>Maintain a regime of Fire Door inspections across the PM team</li><li>Maintain an excellent standard of knowledge of Building Safety issues across the business</li></ul>What is required for the role of Building Health &amp; Safety Manager: <ul><li>Experience managing H&amp;S within residential buildings</li><li>In-depth knowledge of the Building Safety Act 2022, Fire Safety Act 2021, RRFSO and supporting guidance</li><li>Experience in working with, developing or maintaining Building Safety Cases and Safety Case Reports for high-rise buildings</li><li>NEBOSH / IOSH Qualification or working towards is desirable</li><li>An understanding of internal communications, reporting to and advising senior colleagues and ability to guide key clients</li><li>Excellent communication skills, both verbal and written organisational skills</li><li>Financial acumen</li><li>Ability to produce reports and maintain accurate records</li><li>Problem solving and decision-making skills</li><li>IT Literate (experience of using Microsoft products and bespoke systems)</li></ul>What you will LOVE about the role of Building Health &amp; Safety Manager: <ul><li>Salary up to GBP50000 dependant on experience</li><li>Working hours Monday-Friday 08:30 to 17:00</li><li>Based in their central office in Manchester</li><li>Great career development opportunities</li><li>25 days annual leave plus bank holidays</li><li>Contributary pension scheme</li><li>Employee life assurance</li><li>Office lunches</li><li>Birthday day off!</li><li>Cycle to work scheme</li><li>Discount scheme</li><li>Casual Fridays</li><li>Length of service rewards and employee of the month</li><li>Social events including Summer and Winter parties</li></ul>If you would like to apply please send you CV to us today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Building Safety Manager

The Vacancy We are looking for: 1 x Permanent, Full Time role (37 hours per week) 2 x Permanent, Part Time roles (18.5 hours per week) We are a values driven organisation committed to achieving our mission of 'One team, transforming lives'. Working for us means you can make a difference to the lives of vulnerable people in Stockport every day. It's also means you get to be part of a thriving and forward-looking Organisation that prides itself on being a great place to work Are you passionate about promoting health and wellbeing? Do you want to make a positive difference in the lives of older adults? We are seeking a dedicated Independent Living Assistant to join our team and support customers aged 50+ in Stockport. The Independent Living Assistant will provide a varied and appropriate programme of physical / health and wellbeing promotion activities based around the needs and wishes of customers aged around 50+ living within a designated geographical area of Stockport. You will assist customers in arranging outings and events, supporting them to take the lead to ensure sustainability moving forward. A key priority of this role will be to provide a clear, obvious, and familiar avenue of support to the customers living within the allocated geographical area. You will generate and maintain regular contact, signposting any queries and support needs as appropriate. In addition to the above, you will assist Independent Living Officers and Seniors in the provision of a comprehensive housing management service by delivering excellent Intensive Housing Management support to all our customers. Your visibility will be maximised via your additional responsibility to monitor, inspect, and report issues sighted within the geographical area allocated to you. If you would like to find out more, for an informal chat contact Nerys Carpenter 07815476984 <a href="mailto:Nerys.carpenter@stockporthomes.org" target="_blank">Nerys.carpenter@stockporthomes.org</a>. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on Stockport Homes Limited terms and conditions. The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. We encourage you to apply early! We may close the vacancy sooner if we find the right candidate. Closing date: 16th January 2025 About Us Stockport Homes is Stockport's largest landlord and a management organisation which acts as landlord for both Stockport Council's social housing and our own property portfolio. But we're more than just so-called rent collectors. We're an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home. At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence. We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in. Our Benefits Personal Development Work/Life Balance Embrace Diversity Our Community Previous Next

Independent Living Assistant

Job Description About the role We have a new opportunity for a full-time permanent Customer Liaison Officer which will be based in the Manchester region. The Customer Liaison Team consists of a dedicated team of Customer Liaison Officers, all working hard to provide an amazing customer focused service. As a Customer Liaison Officer, you will provide a friendly Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced housing professional, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: <ul> <li>Excellent customer service delivery, demonstrating good communication and relationship building skills.</li> <li>Highly self-motivated with the ability to plan and work effectively without high levels of supervision.</li> <li>Ability to work 'on the go' using mobile technology.</li> <li>Strong resource and time management, and the ability to prioritise, delivering value for money.</li> <li>Experience of working in a climate of legislative and organisational change.</li> <li>Proven problem-solving and decision-making skills.</li> <li>Resilient and able to deal with challenging situations and deliver sustainable outcomes.</li> <li>Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.</li> <li>Able to demonstrate Guinness behavioural competencies.</li></ul>Desirable Experience: <ul> <li>Experience of working in the housing or property sector.</li> <li>Academic qualifications in Housing and/or Tenancy Management.</li> <li>Knowledge of regulatory legislation for social housing.</li> <li>Previous budget management experience.</li></ul>If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. This position will require a basic DBS check which will be paid for by The Guinness Partnership. About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Customer Liaison Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Latham Court in Sandbach. Latham Court was purpose built by McCarthy &amp; Stone for independent retirement living. The development consists of 39 one and two-bedroom retirement apartments for the over 60s. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £21,490.34 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

We are looking to recruit a highly motivated Supported Housing and Welfare Rights Officer to our Housing and Welfare Rights Team based in Stockport. The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting. Creative Support own and manage a portfolio of supported accommodation across the country for the purpose of enabling vulnerable adults with different needs to maintain a tenancy within the community. You will be responsible for a caseload of tenants residing in our supported accommodation, managing all tenancy related tasks including sign ups, Housing Benefit claims, arrears management, tenancy enforcement action and voids monitoring. You will take prompt, appropriate action to resolve cases and support our tenants to maintain their tenancies. You will be friendly, approachable and confident and able to communicate clearly with clients, staff and other partner agencies. You should not be averse to dealing with sometimes challenging and / or emotional cases and will demonstrate professionalism and empathy as necessary. You will ideally have some knowledge of the current Housing Benefit system. You will need to be self-motivated with a keen interest in rules and regulations and how we can use this knowledge to better achieve positive outcomes for our tenants and maximise Creative Support's income from its housing stock. This role also involves regular, regional travel. For an informal discussion about the role please contact Catherine Reilly-Cooper, Head of Supported Housing on 0161 238 7654. Vacancy Reference Number: 80958 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. - This post will not be open to Sponsorship under the UKVI scheme Application Instructions: To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CV's as a method of application. A list of all roles available can be located at: <a href="http://www.creativesupport.co.uk" target="_blank">www.creativesupport.co.uk</a> Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications. For role or application queries please email <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Supported Housing Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Manchester service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Manchester team. We have an exciting opportunity for an Recovery Coordinator to join our Manchester Team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Our Manchester service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Location: Manchester Full Time Hours: 37.5 per week Full time Salary Range: £27,449.53 - £31,529.41 Dependent on experience, pro rata for part time hours Contract Type: 12 months fixed term contract Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Apply Today! If you're ready to elevate your career and in making a meaningful impact on the lives of those we work with. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 11/2/2025 Closing Date 31/1/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Shima Mohebi | <a href="mailto:Shima.Mohebi@cgl.org.uk" target="_blank">Shima.Mohebi@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

We are currently recruiting for a Sales Executive for new homes based in Manchester on a temporary contract.The pay rates for this role are £16.90 PAYE / £20.88 Umbrella –The ideal candidate must be an experienced sales exec from either new homes or shared ownership (preferably experience in both) working hours will be Sunday to Thursday 10am-6pm.To be responsible for front line sales performance for Shared Ownership and any other sales related products offered.– Deliver sales performance to individual targets to ensure reservations achieved from plan and stock– Close liaison with the Customer Service Team, Marketing team, Sales Progression team, After Sales team, independent mortgage advisers, solicitors, Service Charge team and Housing Management on all sales related matters.– Close and efficient management of sales leads ensuing high levels of customer satisfaction.– Excellent conversion rates from sales lead to reservation– The ability to keep sales to tight time frames for processing– To be expert in the sites and locations to inform and promote our developments, locations and wider communities– To be expert in our specification and product to inform and sell to customers with the ability to understand plans and property technical information and be able to sell accurately from plan– Ensure customers are assessed for eligibility and affordability in line with Homes England’s Capital Funding Guide/s and all compliance and regulatory requirements are met to audit standard for shared ownership, or any other products.– To ensure all sales pack and legal requirements are in place prior to launch– The ability to explain to customers – service charges, estate charges, ground rents, stamp duty and the responsibilities and obligations associated with different products– The ability to be able to explain freehold and leasehold terms and conditions and talk through the conveyancing process and guide buyers through the customer journey– An ability to assess applicants and qualify their eligibility on different terms depending on the sales product– To be responsible for all delivering sales in line with industry regulations such as fraud, money laundering, GDPR and property miss-descriptions– In some cases to be responsible for negotiating the optimum price within pre-set marginsIf this role is of interest to you please apply today or get in touch!

New Homes Sales Executive

Unqualified Teacher - Independent Living Skills Who are Fair Ways and what do we stand for? Fair Ways is a leading children's services charity based in the Solent, delivering Fostering, Education, Residential, Mental Health and Family services and cares for over 400 children, families, young people and vulnerable adults each year. Fair Ways is a great place to work. We are a team. We care about each other and are all committed to making a change to the lives of the young people and service users in our care. We will not apologise for calling our staff great, the best, or world-class. Our staff are at the core of our organisation and we celebrate them by shouting it from the rooftops! Where and when do we need you? Fair Ways are looking for an unqualified teacher specialising in Independent Living Skills, to work as part of our fantastic teaching team at our specialist Autism School located at our new Eastleigh campus. We strongly believe in creating a person-centred programme to meet each child's needs adapting a unique 'autistic curriculum'. This not only captures the pupil's learning needs but also addresses social, emotional and communication needs of children and young people with autism, and nurtures their independence and well-being. Students are placed with Fair Ways when most other mainstream or specialist schools have been unsuccessful. As such, they are likely to have been out of education for a long period of time, having exhausted multiple placements. As an unqualified teacher at our school you will be involved exciting and rewarding things like: <ul><li>Individualised lesson planning, delivery of lessons, marking of work and knowing when and how to differentiate appropriately using approaches which enable students to be taught effectively.</li><li>Helping young people draw up action plans for employment, education and training and support them to achieve these goals. This will include a high standard of planning and delivery of the programme whilst supporting the individual needs of the student</li><li>Participating in the completion and monitoring of all student assessments and being accountable for student's attainment, progress, and outcomes with your subject area.</li><li>Supporting the implementation and delivery of each students Individual Education Plan (IEP) and Personal Education Plan (PEP) by providing relevant data to monitor progress, set targets and plan lessons.</li><li>Liaising and negotiating with Employers, Colleges, Universities, and training providers to provide the best opportunities for our students.</li><li>Demonstrating an understanding of, and a willingness to learn, how the young peoples' early life experiences and how such experiences may result in, or contribute to, severe challenging behavior.</li><li>Recognising and accepting the possible need to intervene using positive handling strategies in order to make incidents safe, and to work as part of a consistent team.</li></ul>Successful candidates will be working a 37.5 per week, term time only. All candidates must have a full driving license and have access to the use of a car. Successful candidates will be required to provide an enhanced Disclosure (DBS). This disclosure cost will be met by Fair Ways. You and your specialisms Teaching roles within our frontline services help achieve our mission of making a difference through passionate care, support, and education. To support this, you will be required to have, or be working towards a minimum of the following qualification levels: <ul><li>To be qualified to a minimum of A Level or equivalent within a relevant subject area, ideally with experience within the education sector.</li><li>To possess an understanding of legislation relevant to education and child protection policies and procedures.</li></ul>Let us look after you! At Fair Ways, we care about your well-being, here is what we currently offer to our dedicated team: <ul><li>Exciting Opportunities: Participate in free staff lotteries with amazing prizes, such as £1000 holiday vouchers, weekends away, luxury hampers, £1000 fostering referral scheme and vouchers. Experience a workplace that celebrates your contributions.</li><li>Work-Life Balance: Enjoy a Holiday Accrual Scheme and the option to purchase additional holidays (up to 5 days). We value your time and offer flexibility to accommodate your existing commitments.</li><li>Health and Support: Benefit from Simply Health, our health cash plan, and access to our Employee Assistance Scheme, providing emergency financial assistance and 24/7 counselling services. Access your salary when you need it with Early Pay - The ability to withdraw an amount of your salary early each month to assist with any unforeseen circumstances.</li><li>Growth and Development: Unlock your potential with our Education Grant, offering funding for accreditation up to master's level. Engage in leadership courses to enhance your skills and progress in your career.</li><li>Wellbeing Matters: Experience team-building days, summer festivals, and well-being initiatives, promoting a positive work environment. Take advantage of discounted gym memberships and a cycle-to-work scheme to maintain a healthy lifestyle.</li><li>Recognition and Rewards: Be appreciated for your dedication through annual Staff Awards and Long Service Awards. Build a secure future with our pension scheme and gain eligibility for a Blue Light Card.</li><li>Supportive Community: Be part of our diverse workforce that embraces all communities. We value your unique perspective and encourage you to contribute to our inclusive and vibrant culture.</li></ul>*Benefits may differ dependant on contract type. Become a part of our community - We can't wait to meet you! If you're passionate about making a difference and are ready to embark on an incredible journey, apply today and be a part of something amazing at Fair Ways. Join our team and help shape brighter futures!

Unqualified Teacher - Independent Living Skills

The Vacancy • Annual salary of £28,350 - £29,400 (FTE) (DOE) • Permanent role • Full-time (37.5 hours), part-time and flexible working patterns available • St Helens office base but the role will be based in Manchester, company van or car allowance available Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered. Proposed Interview Date: W/C 3rd February 2025 The role We are looking for an experienced resident liaison officer to work across the social housing decarbonisation project for SHDF wave 2 and 3. You will be liaising with residents, arranging initial surveys, informing them of works to be carried out and scheduling works to be installed. You will have ongoing communication with residents regarding queries or issues. Please note that although the office location is St Helens, the role will be based in Manchester. The right fit • Someone with either existing Resident Liaison or Housing Officer experience. • Excellent communication skills. • Ability to use IT software including email, excel and appointment booking software. • Must have experience within the social housing sector. • Willing to work and travel across the northwest region. • Driving licence is essential. Who we are Ecogee specialise in providing both retrofit and new build solutions that make homes more energy efficient. Our services include; fabric insulation, ventilation systems, and renewable technologies such as air source heat pumps and solar panels. Originally established in 2012, we were set up in response to the Government's energy efficiency programme to tackle fuel poverty and reduce carbon emissions. Ecogee is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our Talent Acquisition team will review your application and will be in touch shortly. What we offer Ecogee really is a great place to work - and you don't have to just take our word for it! We're an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: • A range of flexible working options. • 25 days paid annual leave each year in addition to 8 bank holidays. • 6 additional days for volunteering. • Pension scheme. • £250 annual 'Live and Learn' allowance to spend on learning any new skill. • Enhanced maternity, paternity and adoption pay schemes. • Employee Assistance Programme and health and wellbeing initiatives. • A wide variety of exciting learning and development opportunities. • Interest free loans to assist with the purchase of tools, computer equipment, and travel season tickets. • Monthly staff lottery scheme. "We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled, minority ethnic, LGBT and female candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company We are more than just estate agents, we are Redwing. We help you to buy, rent, sell and manage the places you love across Liverpool, Merseyside, and the North West. We're a boutique property agency with specialist teams in sales and lettings, marketing, property management and asset management. We offer a range of professional property services, expertly handled by our award-winning teams. Gallery Previous Next

Resident Liaison Officer

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organization skills with the ability to multi task and prioritize </li><li>Excellent verbal and written communication skills </li><li>Numerical skills necessary to complete the above activities. </li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Community Manager

Are you a Property or Housing Surveyor ready to take the next step in your career or a Senior Surveyor looking for a change and a new challenge? If you have experience in Social Housing we could have your next role... The Role You'll lead a team responsible for delivering professional asset management services. From stock condition surveys to energy performance assessments, your work will ensure the properties meet Decent Homes and energy performance standards. How will you do this? By gathering and validating property data, developing survey programs, and ensuring compliance with housing standards. Overseeing property condition data collection and validation to enhance asset management, providing technical guidance and ensuring quality assurance for survey processes, collaborating with stakeholders to deliver value for money and operational excellence, and acting as a mentor to develop team capabilities while driving innovation. Important Stuff Location: Warrington Salary:£48,422 Benefits: Generous holiday with buy &amp; sell scheme, Pension, Life Assurance, Employee Discounts, Access to funding enabling study for professional qualifications &amp; More! To Apply? <ul><li>Professional qualification in construction or a related field (Level 4 or equivalent) Membership or progression toward CIOB, RICS, or equivalent technical qualifications is desirable.</li><li>Proven experience in managing technical staff</li><li>Strong knowledge of construction legislation and health &amp; safety standards.</li><li>Proactive approach to value for money and risk management.</li></ul>Feel you fit the bill? Apply today!!

Senior Property Surveyor (Social Housing)

Are you a Property or Housing Surveyor with experience in Social Housing? Look no further, we could have your next role.... What you'll do You'll deliver a range of professional asset management surveys, including stock condition, asbestos re-inspections, and energy performance assessments. Your expertise will help validate future investment needs and ensure compliance with housing standards, including Decent Homes and HHSRS. Collaborating with stakeholders, you'll provide technical advice, maintain accurate records, and contribute to high-quality service delivery. Important Stuff Location: Warrington, with travel to other locations as required. Salary: £38,484 Benefits: Generous holiday with buy &amp; sell scheme, Pension, Life Assurance, Employee Discounts, Access to funding enabling study for professional qualifications &amp; More! To Apply? <ul><li>Strong knowledge of construction legislation and health &amp; safety standards.</li><li>Proven experience conducting building surveys and analysing property conditions.</li><li>Excellent stakeholder management skills .</li><li>A proactive approach to providing value for money and contributing to risk management.</li></ul>Think you'd get on like a ''house on fire'' in this role?? Go on and apply today!

Property Surveyor - Social Housing

About Us Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen's Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy. At a certified Great Place to Work® you'll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations. Our growing business needs an experienced and outcomes-focused Learning &amp; Development Advisor. You will be professional, clear thinking, positive under pressure and results driven, with a 'can do' attitude that inspires respect from other leaders and professionals. We are looking to recruit a colleague who works well with others and shares the Company's core professional values of innovation, excellence, and integrity. Personal Qualities <ul> <li>An engaging and inspiring communications style and relationship management approach that is friendly and approachable and connects with a wide audience, from graduate associates to board level executives, senior clients, and external stakeholders.</li> <li>A passion for helping people learn and grow and a positive, open personality with a "can do" attitude.</li> <li>Thoroughness and a meticulous attention to detail.</li> <li>Ability to remain calm and confident, responding logically and decisively under pressure in a fast-paced, growing organisation.</li> <li>Inquisitive, using critical thinking to ask lots of questions and comfortable with being challenged.</li> </ul>Key Accountabilities and Responsibilities Your role as a Learning &amp; Development Advisor is to work within a growing People Services team alongside our Senior Business Leaders helping to engage and develop our high performing teams based in our offices in Manchester, London and Edinburgh. You'll have the opportunity to progress your career to more senior levels within an expanding organisation, supported by our Career Development Coaching and Mentoring framework. You will also be excited by the opportunity to: <ul> <li>Work with our business and technical experts to develop creative and engaging face to face and e-learning training modules, using innovative ideas and our modern and flexible Leaning Management System to bring training sessions to life, gathering feedback and continually improving the value of our training to the business.</li> <li>Be a trusted learning expert for our business, including championing our staff development programme with staff, potential hires, alliance partners and clients.</li> <li>Take responsibility for the continuous investment in our people by owning the full learning cycle of InformedACADEMY© (our in-house staff development programme), supporting our people and our clients to build the skills, capabilities, and insights they need to be successful in their roles and to stay ahead in a rapidly changing digital world. This includes supporting staff through our Career Development framework, covering responsibilities, accountabilities and learning pathways.</li> </ul>Requirements <ul> <li>Demonstrable experience in supporting Learning and Development initiatives ideally within a professional services organisation.</li> <li>Proficient at managing and maintaining Learning Management systems and ensuring training records are kept up to date for accurate data collection and reporting.</li> <li>Experience working with Senior Leaders who are responsible for business change.</li> <li>Current knowledge of effective learning and development methods.</li> <li>Commitment to Continued Professional Development with a strong business acumen and solid relevant experience of relationship building and implementation of learning interventions.</li> <li>Understanding of different learning styles and methods, design, and delivery experience.</li> <li>Experience in evaluating and assessing the effectiveness of learning programmes </li> <li>Ideally CIPD qualified or an equivalent qualification, however, we are also willing to support the right candidate in achieving an appropriate qualification. </li> </ul>Benefits Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits. These can include: <ul> <li>InformedACADEMY© - We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.</li> <li>Industry leading health and wellbeing plan - We partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support and physical health support.</li> <li>Hybrid working*</li> <li>Private Health Care Cover*</li> <li>Generous life assurance cover*</li> <li>Gym Membership*</li> <li>Monthly office lunch</li> <li>Onsite massage sessions</li> <li>25 paid working days holiday per year plus bank holidays*</li> <li>Sabbatical Leave Scheme*</li> <li>Enhanced Maternity Leave and Pay*</li> <li>Enhanced Paternity Leave and Pay*</li> <li>Company Pension Contribution</li> <li>Profit Share Scheme*</li> <li>Payment of professional subscriptions</li> <li>Generous referral scheme with no limits on the number of referrals</li> <li>Salary Sacrifice scheme*</li> </ul>*Qualifying period applies Culture We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian. We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times. We're a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important. Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of. We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.

Learning and Development Advisor

Job Title: Senior Residential Practitioner - Children's Home Where you will be based: Walkden, Greater Manchester The Service Users: Children aged 7 to 17 with Emotional and Behavioural Difficulties (EBD) and Mild Learning Difficulties The Company: <ul><li>Size of company: Medium-sized</li><li>Type: Private</li><li>Number of children's homes in the group: 5+</li><li>Other services they offer: Residential care, Educational support, Therapeutic services, Support Living </li><li>Company Ofsted track record: Good across all homes and striving for Outstanding</li><li>Growth Plans: Currently expanding their services to support more children and young people across The North East and North West</li><li>Ethos / Values: Dedicated to providing the best possible outcomes for children, promoting a nurturing and supportive environment</li></ul>What does Progression look like: Opportunities for career advancement within the company, including roles such as Deputy Manager and Registered Manager and Regional Managers Working Week and Pay: <ul><li>Hours: Condensed shifts of two days on, four days off.</li><li>Sleeps: Included in the condensed shift pattern Approx 6 to 8 Sleeps per Month paid at £52 per sleep</li><li>Salary: £14.50 per hours Total take-home upto £41,184pa</li></ul>Other benefits: <ul><li>Excellent health and wellbeing benefits</li><li>Discounted gym memberships</li><li>Auto-enrolment into the Company pension scheme</li><li>Additional leave at 2 years and 5 years of service</li></ul>Induction: An in-depth induction, welcome program, and fully supported development opportunities. Training: Access to a comprehensive Training Academy for ongoing professional development. What you will need/None-Negotiables: <ul><li>Qualifications: Level 3 Diploma in Residential Childcare or Level 3 Children &amp; Young People Workforce Diploma with social care pathway. (Level 3 Diploma in Adult social care may be considered if work experience with children can be demonstrated)</li><li>Experience: Ideally experience in the Residential Children's Services sector or similar setting working with children with challenging behaviour.</li><li>Driving Licence: Required </li><li>Fluent in English: Speaking and also the ability to understand different UK dialects.</li><li>Min Age: 22/23</li></ul>How to Apply: If you are passionate about making a difference in the lives of children and young people and would like to join our client's professional and dedicated team, they encourage you to apply today. To apply for this rewarding opportunity, click the apply button or contact us for more information. For more information or a confidential chat, please contact Sam at: Phone: 01423 393 019 Email: <a href="mailto:samuel@sgscare.co.uk" target="_blank">samuel@sgscare.co.uk</a>

Senior Residential Practitioner

About the job PIA Co-Ordinator We are going through a fantastic period of growth and to support this growth we are looking to hire a PIA Coordinator to join our organisation. What were looking for? We are looking for an organised, self-motivated and enthusiastic individual to join our Manchester Build Team. This hybrid role would suit someone who has previous experience with Openreach PIA processes. Sitting within the Project Management function the role will involve co-ordination of PIA activities between the planning, management and delivery functions and will play an integral part in the success of the PIA product deployment. As the department develops, opportunities for progression will arise. What will you be doing? <ul><li>Collaborating with our internal teams as point of contact for all aspects of the PIA journey.</li><li>Translate survey and design information to facilitate creation of NOIs</li><li>Undertake administration of the Openreach PIA CP portal along with and Joint User Pole agreements</li><li>Be responsible for the tracking and wider distribution of all NOIs, NAs, SPOs, MIs, Whereabouts</li><li>Communicate between multiple teams to ensure a coherent and efficient PIA journey is in place</li><li>Responding to queries and requests from across the business to support delivery</li><li>Supporting the development of project processes, workflows, and efficiency improvements in relation to PIA</li><li>General PIA Administration duties</li><li>Communication of updates/new releases to the wider business and maintenance of internal systems</li></ul>What is in it for you? <ul><li>28 days holidays per annum including bank holidays</li><li>Pension.</li><li>Life and disability cover</li><li>Were a young, dynamic and fast-growing business with excellent career progression opportunities on offer.</li></ul>

20 Jobs in Manchester, UK