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We're searching for an incredible Resident Engagement Coordinator for our residential communities across the UK! Our Resident Engagement Coordinator plays a key role by providing administrative support to the team by ensuring that all our outgoing communication is spot on and in line with our values. We're looking for someone who can assist in delivering a comms schedule (both internally and externally) and helps us develop and maintain a new high standard when it comes to all things communication! Ensuring that all resident communications are compliant, and that continuous improvement projects within the department are carried out to enhance the customer journey will be area in which you can shine! What do we offer? • We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more. • We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub! What will you do? • Ensure communications issued to customers are effective, written in the correct tone of voice, are issued within agreed timescale via all appropriate communication channels • Assist the Director of Residential to develop central communications timelines across Residential, to include an annual internal and external communications schedule, which is regularly reviewed, amended and updated • Develop and maintain templates for standard letters across the Department , including App content and mandatory information requirements, proactively promoting the use of these templates • Ensuring a consistent tone of voice is used in all outgoing communications across the Department ,educating teams on best practice • To work with the Residential Management Team to develop and maintain a communications Library to be used across Department • Support continuous improvement projects within the Department to enhance the customer journey • Work with all internal stakeholders to ensure communications are distributed effectively, and in line with data/legal requirements • Work alongside our key stakeholders to understand communication requirements within their business areas • Working closely with the data team to ensure relevant guidelines are met in relation to data protection requirements, and performing regular data cleanses of the Residential database If you have excellent written and verbal communication skills, strong organisational skills and are experienced in working in a fast paced environment then read on! What are we looking for? • A fast learner with a passion for continuous improvement • A positive can do attitude alongside being friendly and courteous • Passion and dependability • A great team player who can work on their own initiative We're not your usual property company. We're the North West's leading property managing agent. At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested? Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Resident Engagement Coordinator

The Vacancy Permanent, Full Time (35 hours per week + participation in out of hours rota) Estuary Housing Association have an exciting opportunity for an experienced and passionate Customer Voice Manager to co-ordinate customer engagement and support the Assistant Director of Customer in championing Customer Voice throughout the organisation. In line with our Engagement Strategy, you will raise the profile of this work externally to our customers, using a range of communication methods. Your main responsibilities will include: <ul> <li>Leading Customer Engagement, maximising opportunities for residents and stakeholders to get involved and engaged in all services</li></ul><ul> <li>Leading on the development of customer engagement across all service directorates</li></ul><ul> <li>Taking responsibility for formulating, communicating, implementing and monitoring Estuary's customer engagement across the organisation</li></ul><ul> <li>Empowering and supporting the work of our engaged customers, including our Resident Voice and Influence Panel (RVIP), to shape decision making and scrutinise services.</li></ul><ul> <li>Experience of working with resident groups, understanding of co-regulation and supporting our Resident Voice &amp; Influence Panel with undertaking scrutiny reviews.</li></ul><ul> <li>A key part of this role will be to bring the Engagement Strategy to life, continuously measuring success through live examples and case studies to show case the work which is being done.</li></ul><ul> <li>Working closely with our Communications team to jointly deliver key messages to our customers in a timely and creative way.</li></ul><ul> <li>Working with the Assistant Director to progress and maintain our Tpas accreditation, supporting and challenging teams to deliver services in the most customer friendly way.</li></ul>To be successful in this role you must have: <ul> <li>Proven experience of working in Customer Engagement in Social Housing.</li></ul><ul> <li>Experience of setting up resident consultation events, communications and surveys using different platforms.</li></ul><ul> <li>A record of successfully engaging others, building positive relationships with a wide variety of partners and communities.</li></ul><ul> <li>Experience of empowering supporting resident scrutiny panel and what good looks like.</li></ul><ul> <li>Experience of working with, empowering and promoting resident groups.</li></ul><ul> <li>Excellent organisational, communication skills and interpersonal skills.</li></ul><ul> <li>Knowledge of performance management and standards required to deliver an amazing customer service.</li></ul><ul> <li>Excellent IT skills - sound knowledge of Excel and experience of Access, Word and Outlook.</li></ul><ul> <li>Good understanding of current housing legislation, White Paper Social Housing Resident Charter, good practice.</li></ul><ul> <li>Knowledge of TPAS accreditation.</li></ul><ul> <li>Awareness of new consumer standards.</li></ul>No day is ever the same, so this role will have a 'can do' attitude and will thrive on performance and positive results. The manager will be adaptable and willing to learn and share knowledge with a range of partners. This role offers flexible hours and office working 3 days per week with occasional evenings and Saturdays. If you think this sounds like you and you're ready for a challenge, we'd love to hear from you! For a full breakdown of responsibilities and more details about the skills we're looking for, please see the attached role profile located at the bottom of the advert. Please note that this role will close at midnight on 20th September . Please ensure that your application is submitted prior to the deadline to be considered for this role. About Estuary Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District. We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes. We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services. We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses. Estuary Benefits Flexible and Hybrid Working Pension Scheme Generous Holiday and Additional Paid Leave Allowances Mental Health Support Portal Healthcare Cash Plan

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