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Job Description About the role We have an exciting opportunity for a Resident Engagement Manager to join the Guinness Team. This is a permanent, full-time vacancy based in our London, Euston Road office. We are currently working to a hybrid working style. The overall purpose of the role is to support the development and delivery of strategies to grow resident engagement and resident voice at Guinness, putting residents at the heart of decision making. To lead the business to embed meaningful, outcome focussed resident involvement. By championing a culture of collaboration, you will ensure that resident voices influence policies, projects, and services, creating positive and sustainable outcomes. What we're looking for We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. You'll be able to demonstrate: Essential: <ul> <li>Experience of resident engagement and resident communications.</li> <li>Creativity to problem solve and adapt strategies to meet new challenges.</li> <li>Experience of setting up and running programme governance structures and control processes.</li> <li>Proven track record of delivering high levels of sustained customer satisfaction and consistently achieving business goals.</li> <li>Experience of matrix working cross functionally leading co-creation resident engagement design work and projects.</li> <li>Proven track record in leading, managing, motivating, developing and coaching teams.</li> <li>Excellent oral and written communications.</li> <li>Excellent knowledge of Microsoft Office particularly Word, Excel, Outlook and PowerPoint.</li> <li>Demonstrate the Guinness Behaviours.</li> <li>Demonstrate the Guinness Leadership and Management Standard.</li></ul>Desirable: <ul> <li>Relevant marketing experience in social media.</li> <li>Event management experience.</li> <li>Clear understanding of project management.</li> <li>Knowledge of a recognised project and programme management methodology.</li></ul>Qualifications Essential: <ul> <li>Educated to Level 6 (Degree or equivalent) or higher.</li></ul>Desirable: <ul> <li>Relevant professional qualification.</li></ul>If you're interested in finding out more about the key responsibilities of the role, please review the role profile. INDTGP TJTGP REEDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Resident Engagement Manager

An excellent opportunity has arisen for a Marketing Executive to join our Housing Partnerships team in Bolton. The main purpose of the role is to raise the profile (awareness) of Housing Partnerships and Engineering Services business, by developing and creating engaging content for both internal and external audiences across a wide variety of digital and offline platforms. Benefits: Competitive Salary / 26 Days Holidays / Pension Scheme / Free Parking / Private Health Care / Professional Development &amp; Training Opportunities / Free Wellbeing Initiatives such as eye care vouchers, occupational health, employee assistance programme / Ministry of Fun / Flexible Working / Online Retailer Discounts (Seddon Smartspending) What you'll do: <ul> <li>Work with the board and Marketing Manager to develop the brand and marketing strategy for the Housing Partnerships and Engineering Services businesses</li> <li>Work with the board to develop a plan for capturing and sharing customer feedback at key stages of the customer lifecycle </li> <li>Develop suitable case studies to fit with our brand strategy focusing on outcomes and impacts on people and communities - for award submissions, PR activity and use in bids</li> <li>Work with the PR company, and board of directors and Marketing Manager to develop content for all media channels</li> <li>Develop Housing Partnerships social media strategy and presence alongside the Content Marketing Assistant - including training and mentoring the board to post.</li> <li>Ensure content is updated on the website</li> <li>Plan, design and create engaging content for Yammer and the Hub channels alongside the Marketing Manager and Content Marketing Assistant</li> <li>Help with production of team briefs</li> <li>Assist in organising communication events</li> <li>Lead on the programme of award submissions around the yearly planner.</li> <li>Help co-ordinate guests and logistics for dinners etc</li> <li>Develop a calendar of social events, awards, networking etc that assist in delivering the plan of raising business profile to stakeholders</li> <li>Develop the brand and marketing strategy for events including themes, topics, stand design and marketing collateral</li> <li>Attend events and represent the business in a professional manner</li> <li>Support bid teams in document design and templates</li> <li>Liaison and co-ordination with Business Development teams to create content for use in bids and tenders</li> <li>Develop active listening skills - asking questions to understand the customers challenges and not just to sell solutions</li> <li>May be required to write sections of bids or PQQ's - as necessary</li> </ul>Have you got what it takes: <ul> <li>Ideally at least 1 to 2 years' experience working in similar role</li> <li>Excellent communications skills, including writing, editing, and speaking; ability to communicate simply and effectively.</li> <li>Creative, flexible and able to work well with others.</li> <li>Good interpersonal skills, with the ability to build effective working relationships with a range of internal and external stakeholders</li> <li>Ability to work as part of a team with demonstrable initiative and enthusiasm</li> <li>Ability to work effectively under pressure and to tight deadlines</li> <li>Excellent IT skills across the Microsoft package as well as Adobe InDesign, Photoshop and Illustrator</li> <li>Confident and outgoing personality</li> <li>Well organised with excellent attention to detail</li> <li>Self-motivated with Excellent time management and organisational skills</li> <li>Competent using Premier Pro, After Effects and other video editing software (not essential).</li> <li>Creative, flexible and able to work well with others.</li> <li>Good interpersonal skills, with the ability to build effective working relationships with a range of internal and external stakeholders</li> </ul>

2 Marketing / Communications Jobs