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Our Private Sector Housing team seeks to&nbsp;bring about improvements in the conditions and standards of management of private sector housing.&nbsp;You’ll assist the team in achieving this by leading on the delivery on housing enforcement standards to ensure private sector residential accommodation throughout the District meets statutory standards and help to bring about improvements in conditions and standards of management for residents.With your knowledge of Housing legislation, you’ll be comfortable using formal action where necessary, including attending court.&nbsp;You’ll inspect and licence HMO’s in connection with the appropriate licensing schemes and undertake regular inspections of all HMO’s.&nbsp;You’ll be responsible for assessing a variety of properties using Housing Health and Safety Rating System (HHSRS) and interpret the results of these assessments to determine an appropriate course of action to deal with each hazard identified.Your interpersonal skills will be invaluable as you carry out the effective day to day management and maintenance of the Council owned Hever Road Gypsy and Traveller site and its facilities. In addition to this, you’ll also carry out regular inspections of mobile park homes and park home sites in accordance with the relevant legislation and model standards.This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).Do you want to know more about the role?&nbsp;Please contact Alison Simmons, Head of Housing, on 01732 227272 for an informal discussion about the role.&nbsp;Do you want to ensure you have the best chance of being shortlisted?Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.

Senior Private Sector Housing Officer

About the Role:Are you ready to make a real impact in the Housing Sector? LiveWest are looking for an experienced Homeownership and Commercial Officer to join our team. If you have experience in a similar role, and thrive in a fast-paced, dynamic environment, this is your chance to contribute to meaningful work with a purpose.Key Responsibilities:As a Homeownership and Commercial Officer, you'll:<ul><li>Deliver outstanding block and estate management services to a wide range of tenures, including shared ownership, freehold, leasehold, commercial and market rent properties.</li><li>Oversee service charge budgets, ensuring accuracy, compliance with leasehold legislation, and value for money.</li><li>Provide advice and information on leases, transfers, and tenancy agreements to customers and colleagues.</li><li>Manage legal enquiries and documentation for property resales, lease extensions, and deed of variations.</li><li>Handle the marketing, letting and compliance for market-rented and commercial properties.</li><li>Collaborate with stakeholders to contribute to the successful development and management of new housing schemes.</li><li>Resolve complaints effectively and ensure high levels of customer satisfaction.&nbsp;</li></ul>Why Join LiveWest?At LiveWest, we're not just about homes - we're about creating thriving communities. Joining us means being part of a team committed to delivering high-quality housing services, with a focus on innovation and collaboration.This role is being offered on a full time, permanent basis and is field based, from our Weston-super-Mare office. Hybrid working is available with 2 - 3 days in the office, or out in the community, dependent on business need.For further information about this opportunity, please <a href="https://livewest.pagetiger.com/cmjahie/1" target="_blank">click here</a> to view our candidate information pack.We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.<h2>About The Candidate</h2>To be considered for the role of Homeownership and Commercial Officer, you will have the essential skills and knowledge for a Level 1 role (please see our candidate information pack) and the following role specific experience and skills:<ul><li>Proven experience of working in leasehold management, block/estate management or related fields.</li><li>Strong understanding of lease agreements, service charge legislation, and property management practices.</li><li>Hold a CIH/HNC in Housing. (D)</li><li>Have a good understanding of various homeownership tenures, including shared ownership, leasehold, freehold and market rent.</li><li>A knowledge of commercial management (D).</li><li>Have an excellent ability to deliver first class customer service.</li><li>Excellent interpersonal skills to engage effectively with customers and partners.</li><li>Have a pro-active approach to managing workloads and resolving challenges.</li><li>Hold a full, valid UK driving licence and access to a suitable vehicle.</li></ul>Other organisations may call this role:&nbsp; Leasehold Officer,&nbsp;Property Manager&nbsp;<h2>About The Company</h2>Our Reward and Benefits:<ul><li>Defined Contribution pension scheme – employer contribution of 6% - 9%. &nbsp;</li><li>Discretionary Bonus scheme. &nbsp;</li><li>Death in Service benefit (3 x salary). &nbsp;</li><li>26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. &nbsp;</li><li>Family Friendly policies. &nbsp;</li><li>Health Cash Plan including dental and optical cover (worth up to £1,100 per annum). &nbsp;</li><li>Employee Assistance Programme. &nbsp;</li><li>Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.&nbsp;&nbsp; &nbsp;</li><li>Cycle to Work scheme. &nbsp;</li><li>Car Benefit scheme. &nbsp;</li><li>Learning and Development including coaching and professional qualification support. &nbsp;</li><li>Volunteering days.</li></ul>About Us: LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.&nbsp; &nbsp; As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please&nbsp;<a href="https://www.livewest.co.uk/about-us/equality-diversity-and-inclusion" target="_blank">click here</a>.

Homeownership and Commercial Officer

Salary £90,000 and benefitsClosing date: Friday 13th December 5pm&nbsp;ARK Consultancy Limited (ARK) is a thriving business working throughout the UK, delivering a wide range of consultancy services primarily within the housing sector.&nbsp;At the core of ARK’s service provision is consultancy advice and support around clients’ property and asset management services.&nbsp;This is an exciting opportunity for a dynamic individual to join the ARK team as a member of the leadership team contributing towards the strategic direction of ARK.The Assistant Director Asset Management will be involved in delivering a wide variety of consultancy projects for clients, including strategic reviews, operational reviews, appraisal and new service delivery operating models, project management, data analysis and performance improvement activities.It is essential that the successful candidate brings a proven track record and extensive knowledge in senior related roles of housing sector asset management systems and processes, with a good understanding of current compliance and regulatory requirements.To get the full job description for this role, please visit:&nbsp;<a href="https://www.arkconsultancy.co.uk/about/work-with-us/assistant-director-asset-management/" target="_blank">https://www.arkconsultancy.co.uk/about/work-with-us/assistant-director-asset-management/</a>Please send a CV and supporting statement outlining why you are interested in this role to&nbsp;<a href="mailto:recruitment@arkconsultancy.co.uk" target="_blank">recruitment@arkconsultancy.co.uk</a>. The closing date for this role is the Friday 13th December 2024.

Assistant Director - Asset Management

Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!&nbsp;As a Housing Officer, you will be the primary relationship manager for our customers in one of our Bristol/South Gloucestershire patches. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You'll work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.Key Responsibilities:<ul><li>Provide outstanding service and support for customers, handling queries, permissions and tenancy management.</li><li>Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.</li><li>Manage cases of tenancy fraud, and domestic abuse promptly, and professionally.</li><li>Oversee estate standards and service contract to ensure value for money and a high-quality living environment.</li><li>Lead the delivery of vibrant resident engagement and support community development objectives within your geographic patch to promote business objectives and to support tenancy and neighbourhood sustainability.</li></ul>Why Join Us?You'll be part of a forward thinking housing association, focused on collaboration, customer service and community impact. With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.For further information about the role, please&nbsp;<a href="https://view.pagetiger.com/candidate-pack-standard/housing-officer-neighbourhoods-april-2024" target="_blank">click here</a>&nbsp;to view our candidate information pack.We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.<h2>About The Candidate</h2>To be considered for the role of Housing Officer you will have the essential skills and experience for a Level 1 role (please see our candidate information pack) plus the following specific skills, knowledge and experience:<ul><li>Experience in social housing with experience of tenancy, estate and housing management.</li><li>Be CIH Level 4 qualified, or be willing to work towards.&nbsp;</li><li>Strong interpersonal skills.</li><li>Excellent organisational skills to manage competing priorities in a fast-paced environment.</li><li>Have an excellent customer focus, with an ability and drive to improve customer satisfaction.</li><li>Hold a full UK driving licence and access to a suitable vehicle.</li></ul><h2>About The Company</h2>Our Reward and Benefits:&nbsp;<ul><li>Defined Contribution pension scheme – employer contribution of 6% - 9%. &nbsp;</li><li>Discretionary Bonus scheme. &nbsp;</li><li>Death in Service benefit (3 x salary). &nbsp;</li><li>26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. &nbsp;</li><li>Family Friendly policies. &nbsp;</li><li>Health Cash Plan including dental and optical cover (worth up to £1,100 per annum). &nbsp;</li><li>Employee Assistance Programme. &nbsp;</li><li>Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.&nbsp;&nbsp; &nbsp;</li><li>Cycle to Work scheme. &nbsp;</li><li>Car Benefit scheme. &nbsp;</li><li>Learning and Development including coaching and professional qualification support. &nbsp;</li><li>Volunteering days.</li></ul>About Us: LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.&nbsp; &nbsp; As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please&nbsp;<a href="https://www.livewest.co.uk/about-us/equality-diversity-and-inclusion" target="_blank">click here</a>

Housing Officer - Neighbourhoods

Play a key role in a holistic programme to deliver a 21st century model estate that is carbon-neutral by 2030 The Role: Join us and a vibrant community at Lancaster West to deliver carbon-neutral estate hand in hand with residents. We are passionate about creating a positive impact on our neighbourhood through a range of sustainability projects including retrofit of social housing, delivering green heat and energy, improving landscape and biodiversity, and facilitating a circular economy opportunities and the adoption of green skills within the community. We’ve reduced carbon emissions on the estate by 24% since 2018; our flagship renewable heat network programme the Notting Dale Heat network has broken ground and the country’s first whole block deep retrofit at Treadgold House is nearing completion. About Us: The Lancaster West Neighbourhood Team is a team recruited in partnership with residents, managing 826 homes across the Lancaster West Estate, as well as homes managed by Grenfell Housing Services. Our work is focused on working with residents to design and deliver excellent housing services, and co-design a 21st century model social housing that is carbon-neutral by 2030. About You: You will be required to embrace a culture of co-design to deliver excellent outcomes for our residents. Above all, you'll be driven by the passion to make a difference, inspire confidence, and be keen to help Lancaster West go carbon-neutral by 2030. If you are eager to play your part, work in partnership with residents, local organisations, and stakeholders to drive change and deliver projects to do with sustainability, we’d love to hear from you. How to apply: You will need to send your CV along with a personal statement (no more than 2 pages of A4) addressing why you are interested in the role and how your qualifications, skills and experience (including any statutory qualifications or skills) meet the job description and person specification to Batool Zalkha <a href="mailto:batool.zalkha@rbkc.gov.uk" target="_blank">batool.zalkha@rbkc.gov.uk</a>

Assistant Project Manager – Heat Networks and Sustainability

We are looking for a Building Safety and Compliance Officer to join our Asset Management Team.The Building Safety and Compliance Officer should have a good understanding of the maintenance needs of buildings both from a technical and functional perspectives, as well as an awareness of the health and safety and other statutory requirements relevant to managed occupied residential property.You must have a minimum of a degree that's property related, preferably covering building safety and compliance.The Building Safety and Compliance Officer will assist the Building Safety Lead Manager (BSLM) in all issues relating to building safety on Hightown’s buildings and will need to liaise closely external contractors and surveyors, the property services team, the wider housing management team, the development team and residents as necessary.The Building Safety and Compliance Officer will assist in ensuring Hightown meets its health and safety and legislative obligations including any requirements from the Building Safety Bill, the Fire Safety Act and any subsequent legislative changes.Key Responsibilities:<ul><li>To assist the compliance team to ensure that they continue to meet targets / KPIs for its statutory obligations for H+S, to include, but not limited to, electrical testing, gas servicing, legionella testing and risk assessment, lifting equipment, PAT, asbestos, automatic gates, playground equipment and fire.</li><li>To help develop and maintain safety cases for higher risk and / or complex buildings ensuring digital records are kept uniform and up to date.</li><li>To assist the BSLM in any liaison with regulatory or enforcement bodies in regards to building or fire safety to include completing any necessary government returns required within published deadlines.</li><li>To assist in producing an accurate digital record of the building system for each of Hightown’s buildings, to include copies of the as-built drawings and plans, the materials used in the construction of the buildings and the construction type of the buildings, e.g. traditional build, timber frame etc.</li><li>To review Hightown’s buildings and carry out any necessary risk assessments to enable Hightown to budget and plan effectively for any works required which do not form part of any building guarantee claim.</li></ul>It is essential that you hold a full UK driving licence and have access to a car for work purposes.Our BenefitsIn return for your hard work and commitment, we offer a considerable benefits package which includes…<ul><li>Generous annual leave allowance of 33 days per year, including bank holidays.</li><li>Competitive salary of £39,039 pa for a 35 hour week</li><li>Workplace Pension Scheme with 4% employer contribution</li><li>Monthly attendance bonus of 1.25%</li><li>Regular market reviews of salary and cost of living</li><li>Life assurance cover of three times your annual salary</li><li>Blue Light Card, giving you big savings on hundreds of high street brands, gym memberships, restaurants and cinema tickets.</li><li>Ongoing training, e-learning and courses to develop your career and skillset</li><li>Employee Support and Health &amp; Wellbeing</li><li>On site gym and shower facilities</li></ul>Are you interested? Then please also click below for a copy of the Job DescriptionClosing date; Sunday 8th December 2024Interview date: TBCTo stay safe in your job search we recommend that you visit&nbsp;SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the&nbsp;SAFERjobs&nbsp;website for information on common scams and to get free, expert advice for a safer job search.We are an&nbsp;Equal Opportunities&nbsp;&amp;&nbsp;Disability Confident Employer.

Building Safety and Compliance Officer

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone who embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about you In this role, you will provide best in class customer service to colleagues, customers and stakeholders, in order to assist in the early resolution of escalated service requests and customer complaints, as they first enter our complaint handling process within the customer hub. You will understand the regulatory requirements in relation to complaints handling and will promote a positive complaint handling culture, by ensuring all new complaints are accurately assessed, triaged and understood. You will take ownership of the issues raised by our customers and stakeholders and comprehensively and efficiently address the complaint in a way that supports a full resolution for the customer. You will identify complaints that are not suitable for the complaint handling process and equally refer complaints that are unable to be resolved at first point of contact, for full investigation to Stage 1 of our process in England and Stage 2 for Scotland. A willingness to Do the Right Thing, understand and act upon the Customer Voice, and align your approach with our Customer and People Promises, is a crucial part of this role. This is a Hybrid role, with 2/3 days working out of our Group Support office and the rest of the time working from home. At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position For more information please download our job profile available on our website. More about your role As with all customer service roles you will have a genuine passion for helping people, you will be super organised and great at getting to the heart of our customers issues. To be successful in your application you will: <ul> <li>Have proven experience working in a fast-paced regulatory environment. </li> </ul> <ul> <li>Experience dealing with and resolving complex issues quickly, with a strong customer focus. </li> </ul> <ul> <li>Able to analyse data quickly and effectively to triage customer contact and identify </li> <li>Strong IT skills, ability to use systems. (Ideally Salesforce) </li> </ul>Ideally you will have knowledge of the regulatory requirements of complaints handling, including the Housing Ombudsman Complaint Handling Code and the Scottish Public Service Ombudsman Model Complaint Handling Procedures. You will have a person-centred approach and be skilled in de-escalation, with experience in handling complaints or frontline enquiries in a fast-paced regulatory environment. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more. </li> </ul>

Early Resolution Coordinator

Job description Full Time, Fixed Term - 6 months Location: Bristol Youth MAPS, Nelson Street (Bristol City Centre) Fixed term, full time position for 6 months from start date. We will be happy to speak to external applicants about any permanent social work contracts that may be available in conjunction with starting in this role. Pay scale: BG11 - BG13 dependent upon experience / current Bristol Grade (£38,626 - £48,710) Are you passionate about making a difference to the lives of young people in Bristol? We are looking for a talented and motivated social worker (must be registered with Social Work England) to work within our Youth Homelessness Hub (youth maps) with young people aged 16-17 who are affected by or at risk of homelessness. This is an exciting opportunity to join a growing and developing service at a time when your passion and expertise can make a difference to how we shape services for young people. Within this role, you will work with an existing youth homelessness social worker to provide services and safe pathways for potentially homeless young people. The key aims of the role are: <ul> <li>To provide joint assessment (with housing advisors within the hub) for young people who are homeless or at risk of homelessness, at the earliest possible time.</li> <li>To work collaboratively with young people and their families to prevent homelessness wherever possible, using strengths based, solution focussed social work. This may include delivery of mediation, family stability plans and family network meetings to find stable and safe solutions for young people.</li> <li>To recommend young people for our youth housing pathway only when all safe options at home and within the network have been exhausted.</li> <li>To support young people to move into independence, under either part 7 (housing duties) or section 20 (as children in care to the local authority).</li> <li>To remain the allocated social worker for Children in Care due to homelessness until transfer to our 16+ Children in Care team.</li> <li>To deliver reunification planning and work for families, moving young people out of care / accommodation at the earliest possible time.</li> </ul>You will have an opportunity to practice innovative and creative social work with a small caseload of young people and their families, with a focus on prevention and reunification. You will be based within a multi-disciplinary team of housing advisors, social workers and third sector providers at a time when we are focussing resource on developing our services for young people affected by housing instability. We are looking for someone who has: <ul> <li>The skills to work collaboratively with families in crisis, de-escalating situations and finding safe solutions for young people.</li> <li>The skills and attitude to undertake responsive duty visits to families where youth homelessness is a risk.</li> <li>The ability to work with looked after young people until a minimum of first review.</li> <li>The desire to support young people through difficult transitions to adulthood, and to make a positive difference to their life chances.</li> </ul>If this sounds like you, please apply for the role via the application form link. This role is initially advertised as a six month fixed term role, with a hope that the role will become permanent within our team (please note, access to a permanent role would require re-application and competitive interview). If you are already employed as a social worker within Bristol City Council, you can apply for this role as a secondment from your substantive post. Information about this can be found on the source. External applicants will receive a fixed term six month contract, or we are happy to talk to you about permanent social work roles within Children's Services that could offer a permanent contract in conjunction with this fixed term role. Please note that this role is subject to an Enhanced DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. For permanent Bristol City Council employees, this post will be a secondment. For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to. If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Should you wish to discuss this role further, please contact Sophie Gowans (Senior Project lead for Youth Housing and Homelessness) - <a href="mailto:Sophie.gowans@bristol.gov.uk" target="_blank">Sophie.gowans@bristol.gov.uk</a> . Please provide a contact phone number in your email. To accommodate Christmas leave, the vacancy will close at the later time of the 1 st January 2025, shortlisting will take place on 2 nd / 3 rd January 2025 with interviews planned for the week of the 14 th January. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Social Worker - Youth Homelessness

The role Supported Housing Manager Location: Spelthorne, Staines, Surrey Salary:£40,131 Permanent, Fulll time About Us Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role The service is to provide an intensive housing management and resident support service at two of the Council's residential developments on behalf of Spelthorne Council. Both developments are in Stains Surrey. We are seeking an experienced Support Housing Manager with an understanding of the requirements to support homeless adults and families.You will be responsible for day to day running of the service over 2 locations providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met. Additionally, you will be required to work 37.5 hours over a 7-day week which will include weekends. This should all be evidenced on your CV. What you`ll need to succeed To be successful in the role previous experience of working homeless adults and families is essential. As this is managing two services experience of managing teams is also essential. You will be able to influence the future success of our business and your development. We are therefore seeking individuals with drive and ambition to deliver excellence and support the winning of future business. This is supporting a new team in delivering two new services to customers with a variety of support needs.As the expert in the area, it is essential that you can demonstrate significant knowledge of this customer group and how to positively support a team to deliver the required outcomes. What you need to do now If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV, or for more information call us now on 020 35353652. Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. "We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations." To meet our commitment to providing safe, high quality services to our customers we will complete an Enhanced with Adult Barring level background check with the Disclosure and Barring service, once an offer of employment is made which is paid for by MTVH. You will also be added to the DBS updating service which will be renewed every 3 years Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Supported Housing Manager

JOB DESCRIPTION Organisation: London Borough of Waltham Forest Directorate: Place Grade: SO2 Salary: £38,934 - £40,755 Retention Bonus/ Market Supplement: N/A Contract Type: Full time, Permanent Working hours per week: 36 Weeks per year: 52 Application Deadline: 19/12/2024 Proposed Interview Date(s): TBC Reference:1535 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: The Community Independent Living Officer is responsible for undertaking housing related support duties in the community across the Borough. Also, to provide a pivotal role to the Rents Team to build a stable and financially inclusive community so that residents engage and access mainstream services to live independently in their neighbourhood &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li>Assist in the provision of housing management services and support to vulnerable residents, their families and carers.</li> <li>Engage with contractors to ensure repairs, building maintenance and planned works are carried out</li> <li>Referrals to and from: third party statutory and non-statutory services: including, social services, and mental health teams. DWP, Police, hospitals, care homes and other relevant agencies</li> <li>Direct contact with members of the public including dealing with challenging situations where influence may be needed.</li> <li>Represent the Independent Living Service at Daily Risk Management meetings and respond to Multi-agency Safeguarding referrals.</li> </ul>Qualifications and Requirements: <ul> <li>GCSE English and Maths or equivalent</li> <li>Experience of working in voluntary or public housing service.</li> <li>Experience of carrying out risk assessments, writing support plans and protecting vulnerable adults and children.</li> <li>Experience of giving complex advice on a range of issues face to face to the public.</li> <li>Experience of coordinating resources and services to assist vulnerable residents.</li> <li>Experience of having worked effectively under pressure, taken responsibility for making significant decisions and organising and prioritizing own workload.</li> <li>Experience of liaising and negotiating effectively with other sections/organizations.</li> <li>Experience of supporting residents claim welfare benefits, apply for backdating claims, sourcing charitable funding for tenancy resettlement and devising household budget plans.</li> <li>Understanding of Housing Management and Neighbourhood Management issues</li> <li>Awareness of the needs of vulnerable tenants including Safeguarding, self- neglect, support planning and risk management.</li> <li>Excellent verbal and written communication skills to write own correspondence and reports using IT packages.</li> <li>Able to promote good resident/landlord relationships.</li> <li>Delivering excellent customer care to ensure our customers are considered at all times to enable LBWF to meet its customer satisfaction targets.</li> <li>Commitment to the Council's Equal Opportunities Policy and acceptance of their responsibility for its practical application.</li> <li>To uphold and comply with the statutory provision of the Health and Safety at Work Act 1974 and any other relevant legislation or Council Policies and Procedures relating to Health and Safety at Work.</li> <li>Attend evening and weekend meetings as and when required.</li> </ul>Desirable Criteria <ul> <li>To have a full driving license, have own transport and be willing to use it for work purposes.</li> <li>The ability to speak another community language.</li> </ul>Terms and conditions: <ul> <li>Satisfactory employment references and CIFAS identity checks; </li> <li>Satisfactory declaration of interest; </li> <li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults; </li> <li>Satisfactory DBS check; </li> </ul>How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact <a href="mailto:Independent.LivingService@walthamforest.gov.uk" target="_blank">Independent.LivingService@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice. Equal Opportunities Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

Community Independent Living Officer.

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Plymouth £32,242 - £33,939 per year 37.5 hours per week We are looking to recruit a Housing Officer to join our Housing Operations team in the South West. As a Housing Officer you will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. Working in a professional manner to resolve problems and improve services, the local Housing team covers the areas of Devon and Cornwall, consisting of 8 Housing Officer patches managing an approximate total of 2,500 homes. The role of Housing Officer will include: <ul> <li>Responsible for a patch consisting of general needs, homes for older people and affordable housing properties</li> <li>Effective management of anti-social behaviour cases and complaints about service delivery</li> <li>Liaising with colleagues in Property Services and Lettings to ensure effective allocation of void properties</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul> <li>Previous experience working in the affordable housing sector, with an appropriate housing related qualification</li> <li>Membership of the Chartered Institute of Housing is desirable </li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions </li> <li>Excellent communication and customer care skills</li> <li>Proven experience of good practice resident involvement activities</li> <li>Proficient user of Microsoft packages including Word, Excel, Outlook and Teams</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,242 per annum (rising to £33,939 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 18 December 2024 Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Job Introduction Voids Officer - Bristol Step into a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering top-notch solutions across the multi-utility sector. Our dedicated team in Bristol is growing, and we're thrilled to welcome a skilled Voids Officer to join us. As a Voids Officer at Icosa Water (part of Last Mile), you will play a vital role in keeping our records accurate and up to date. You'll travel to our new housing sites across the South-West of England and Wales to identify and verify property and customer details. This role includes both on-site visits and home-based work to ensure business records are meticulously maintained. The position is based in Bristol but requires travel within the South-West England and Wales region, with occasional overnight stays. What's in it for you as a Voids Officer? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down. <ul><li>25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays</li><li>Holiday buy scheme</li><li>Discretionary bonus</li><li>EV and ULEV salary sacrifice scheme (subject to minimum length of service)</li><li>Cycle to work salary sacrifice scheme</li><li>Up to 7% employer pension contribution</li><li>Life assurance (x4 annual basic salary)</li><li>Refer a friend incentive</li><li>Wagestream</li><li>Employee assistance programme</li><li>Car allowance</li><li>Flexible start and finish times for eligible roles*</li><li>Private medical insurance*</li><li>Company sick pay*</li></ul>*Some of our benefits are only applicable when you have successfully completed your probation period* Your responsibilities as a Voids Officer: Reporting directly to the Customer Services Manager, your key responsibilities will include: <ul><li>Driving Customer Satisfaction: Assist the Customer Services Manager in meeting Icosa's customer satisfaction performance commitments by ensuring seamless processes and support.</li><li>Managing Voids Processes: Oversee the end-to-end void property process, identifying voids and serving as the main point of contact between departments involved in the voids workflow.</li><li>Data Management and Reporting: Provide accurate void property data, prepare detailed performance reports, and support overall void performance analysis.</li><li>Customer Records and Liaison: Update and process customer records while liaising with site offices to collect new occupier data and ensure smooth transitions.</li><li>Site Support and Relationship Building: Obtain meter readings when required and develop positive relationships with colleagues and external contacts to enhance operational efficiency.</li></ul>Experience / Knowledge: <ul><li>Experience in dealing with customer queries.</li><li>Knowledge of the Water Industry</li><li>A resolution approach to customer service</li><li>Strong written and verbal communication skills.</li><li>Strong problem-solving skills.</li><li>Passionate about ensuring that the customer journey is delivered right first time</li><li>Good IT skills including Excel with the ability to input data accurately and concisely.</li></ul>Have you got the drive to go to the Last Mile as a Voids Officer? Apply now! About us: Icosa Water part of Last Mile is the market leading regulated independent water and wastewater company that owns and operates residential and commercial networks across England and Wales. We operate under the New Appointment &amp; Variation (NAV) process, from the Water Industry Act 1991, and we compete in a heavily regulated environment. Icosa provides domestic homes and commercial premises with water and wastewater services. We compete with other water companies, differentiating our service package by lowering costs, facilitating innovative solutions, and providing exceptional customer service. At Last Mile, we are one of the UK's largest Independent Network Owners, owning and operating in excess of 500,000 gas, electricity, water, and wastewater connections serving residential and commercial customers. Last Mile Asset Management adopt and operate electricity, gas, water and wastewater, and ground source heat/cooling networks that are designed, installed, and commissioned by Lloyds accredited Independent Connection providers (ICPs). At Last Mile, we are committed to fostering an inclusive and diverse working environment, where employee wellbeing is at the forefront in making sure our people feel valued. We provide tailored ongoing training and development, but most importantly, long term career opportunities for you to grow with us. If you are motivated to succeed and have a 'can-do' attitude, we would love to hear from you! For further enquiries contact - <a href="mailto:recruitment@lastmile-group.com" target="_blank">recruitment@lastmile-group.com</a> or visit our website <a href="http://www.lastmile-group.com" target="_blank">www.lastmile-group.com</a>

Voids Officer

Housing Support Worker Harrogate Young Peoples Pathway Foundation Harrogate FN 12-17, £26,081 - £28,500 Per annum Full Time, 40 hours per week Permanent REF: INS1065266 Passion meets purpose! Are you passionate about empowering young people to overcome challenges and achieve independence? If so join the team at Harrogate Young People's Pathway as a Housing Support Worker and help young individuals to build brighter futures. As a Housing Support Worker, your responsibilities will involve building rapport and relationships with our clients to provide personalised assistance to address their individual needs, promote independence and facilitate their successful transition into independent living. If you have: <ul> <li>A strong commitment to supporting young people facing homelessness.</li> <li>Empathy and the ability to build trust and rapport with vulnerable individuals.</li> <li>An understanding of the challenges and issues faced by young people experiencing homelessness.</li> <li>Access to a car for work purposes and hold a full current UK driving licence.</li> <li>Experience of providing advice and support on a one-to-one basis and managing a caseload.</li> <li>Knowledge of tenancy and property management including arrears control and courts procedure.</li></ul>Then we think this role would be great for you! We know that sometimes people can be put off applying for a job if they think they can't tick every box, if you can do most of what we are looking for, please go ahead and apply. You could be exactly what we need! What's in it for you? '&gt;Well, as part of the Inspire North team you'll make a difference to people's lives from the moment you start. We're committed to providing an environment in which you can be yourself and thrive. You will benefit from: <ul> <li>Commitment to flexible working</li> <li>Hybrid working (where applicable)</li> <li>25 days annual leave plus bank holidays, rising to 30 days</li> <li>Many learning and career development opportunities, with paid and tailored training</li> <li>Free Employee Assistance Programme 24/7 including access to counselling and GP services</li> <li>Employer contributory pension scheme</li> <li>Good maternity, paternity, and adoption benefits</li> <li>Care workers discounts</li> <li>Access to our Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility Network etc.</li> <li>Health and wellbeing opportunities</li> <li>Cycle to Work Scheme</li> <li>Access to Corporate Health Plan</li></ul>We aim for our workforce to reflect the diverse and exciting region we serve and are also proudly and actively anti-racist as such you are expected to drive the agenda forward. As an organisation we believe people can only be at their best and thrive when they can be their authentic self! For an informal chat about the role please contact Raman Nicol, Service Manager via email <a href="mailto:raman.nicol@foundationuk.org" target="_blank">raman.nicol@foundationuk.org</a> or phone 07891 852018. We encourage you to apply early as your application will be reviewed as soon as it is received, and we reserve the right to close this job advert sooner subject to finding a suitable candidate. Good Luck! Closing Date: 29-Dec-2024 Provisional Interview Date: 14-Jan-2025

Housing Support Worker

Vacancy Name Recovery Coordinator Vacancy No VN4696 Employment Type Permanent Hours Per Week 37.00 Work Pattern Monday to Friday Location Eden House Location Region North East Location City Consett Location Postal Code DH8 5RL Interview Date 07 Jan 2025 Job Details "When you choose to join us, you're choosing more than just a job.... you're choosing to make a difference" We have an exciting opportunity to join County Durham Drug and Alcohol Recovery Service as a WRAD Recovery Coordinator to be based in Consett. The County Durham service has recently been rated 'Outstanding' by the CQC and is a great place to work. The service supports adults, children, young people and families across County Durham with drug and alcohol issues. The successful post holder will match our organisational ambition and commitment to provide the highest standards of service delivery across County Durham, engaging with local communities and supporting their priorities. Main duties of the role include: About the role - • To deliver recovery academy pathways and interventions within the service, ensuring provision is integrated and effective • To promote a positive, inclusive and therapeutic environment within RAD programme delivery, ensuring client engagement, participation and feedback is prioritised across all delivery elements • To deliver an evidence based comprehensive psychosocial programme alongside a range of activities that support the 5 Ways to Wellbeing • Manage a service user caseload, reviewing on-going care and treatment and liaising closely with the full range of workers and skills within the multi-agency team, including family members and significant others as appropriate please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. 'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band' Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link. Who are we... Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough offer you... 🏖 Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service) 📅 Annual leave purchase scheme 💰 Enhanced occupational sick pay Enhanced employer contribution to your workplace pension 👪 Death in service benefit Free Will writing 👓 Eyecare vouchers 🛍 Blue light card discount 💡 Fantastic learning and development opportunities, including free training courses 🏠 Work-life balance- flexible working and family friendly policies 🏃 Happy, Healthy You! - our wellbeing offers for our workforce 🤝 Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range 24,020 - 30,790 DBS Requirement Enhanced Does role require Police/Prison vetting? Not Applicable Driving licence required for role? No Applications Close Date 22 Dec 2024

Recovery Coordinator

Vacancy Name Recovery Coordinator Vacancy No VN4703 Employment Type Permanent Hours Per Week 22.50 Work Pattern Monday to Friday Location Kirkgate - Leeds LS2 7DJ Location Region West Yorkshire Location City Leeds Location Postal Code LS2 7DJ Interview Date 06 Jan 2025 Job Details Recovery Coordinator Location: Kirkgate - Leeds LS2 7DJ - Accessible via all public Transport links. Working hours: 22.5 hours per week About the role... An exciting opportunity to become a Recovery Coordinator and join our Forward Leeds team in Kirkgate! This is a dynamic and rewarding role where you will:<ul><li>Manage a caseload by creating, implementing, and reviewing ongoing recovery and treatment plans.</li><li>Facilitate and promote the progression of individuals from initial engagement into structured treatment.</li><li>Support clients in various different treatment stages, from initial assessment to exiting treatment, accessing sustained recovery and aftercare.</li><li>Contribute to reducing substance-related harm to individuals and the wider community.</li><li>Collaborate closely with key partners and colleagues across the street to support partnerships to achieve the best health and wellbeing outcomes for individuals.</li></ul>About you...<ul><li>Experience working within a similar role or experienced within the sector (desirable).</li><li>Comfortable working outreach within the community/have experience doing so.</li><li>Managing a caseload and confident speaking to third parties such as housing associations, probations etc. </li><li>Ability to use your initiative and be proactive.</li></ul>To view the full job description and person specification for this role, please click here. Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. Please note that all communication regarding your application for this post will be sent to the email address you provide on your application form. We will contact shortlisted candidates by email to confirm the arrangements for interview. Please check your email inbox after the closing date for notification as you will not be notified by any other means. Please remember to check your junk folder. Who are we... Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough (formerly Humankind) offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough (formerly Humankind) is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Per Annum (pro rata) Vacancy Salary Range £24,020-£30,790 DBS Requirement Enhanced Adult/Child Barred Does role require Police/Prison vetting? Not Applicable Driving licence required for role? No Applications Close Date 31 Dec 2024

Housing Support Worker Location: Elliott Court, Rotherham We are recruiting for a full-time position 39hrs per week - Monday to Friday Salary Starts at £25,115 rises to £26,425 after 12 months and to £27,355 after 24 months An exciting opportunity to join the team at Elliott Court in Rotherham. Job Purpose To provide high quality housing management and support to vulnerable individuals. To deliver a holistic support to promote independence. To work in collaboration with partner agencies to achieve successful and sustainable move on. Duties and responsibilities Support <ul><li> Identify and deliver person centred support</li><li> Case work a small caseload of individuals focusing on successful, independent move on.</li><li> Develop professional relationships with a range of external agencies to collaboratively deliver support.</li><li> Develop move-on plans identifying realistic move-on options, make referrals to other support agencies as required and review progress</li><li> Actively engage with clients on a 1:1 basis, promote activities and meaningful use of time.</li></ul>Housing Management <ul><li> Liaise with RMBC Accommodation Officers and support clients to gather the necessary evidence to facilitate positive move on.</li><li> Support clients to maintain and sustain their accommodation whilst working towards more independent accommodation. </li><li> Support clients to complete documentation including move on applications, tenancy agreements, property inventory, applications for housing benefit.</li><li> Support clients to maximise their income, ensuring that housing and other welfare benefit claims are submitted and maintained.</li><li> Support clients to set up their utilities and maintain their accommodation. </li><li> Help deliver an in-house training package to assist with move-on. </li></ul>Qualifications and Experience <ul><li> Experience of providing support to vulnerable people in a housing environment.</li><li> Experience of working with individuals who have multiple and complex needs.</li><li> The ability to develop positive and proactive working relationships with hard to engage clients.</li><li> Experience of delivering Trauma Informed support.</li><li> Knowledge of the Housing benefits and welfare benefit system.</li><li> Experience of Safety Planning / Risk Assessment and Support Planning.</li><li> Basic IT skills and effective case work.</li><li> Ability to work both independently and as part of a team.</li></ul>Essential Requirements <ul><li> Enhanced DBS</li><li> The right to work in the UK</li></ul>There are many great reasons to join our team! <ul><li> Great opportunities for career development</li><li> Mileage Compensation</li><li> Membership to Westfield Health</li><li> Access to Lifetime Financial</li><li> 28 days annual leave (plus statutory bank holidays), increasing to 33 after 5 years continuous employment</li><li> Free Parking</li><li> Paid for Enhanced DBS check</li><li> A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li></ul>Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity &amp; Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with <a href="mailto:cath.horton@targetrotherham.org.uk" target="_blank">cath.horton@targetrotherham.org.uk</a> We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! Closing Date: 02/01/2025

Housing Support Worker- Elliot Court

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator Group Worker who has the skills and experience to deliver and develop Group/pod work programmes ensuring that our service users access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Tower Hamlets Full Time Hours: 37.5 per week Full Time Salary: £27,449.53 - £31,529.41 dependent on experience, pro rata for part time hours Allowances: Inner London Weighting of £4,072.06 per year, pro rata for part time hours Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Tailor specific workshops around the needs of the SUs and monitor group uptake and interest to assist in programme development.</li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour</li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a friend scheme and receive £250 in vouchers if candidate is successful. </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe Inner London Weighting (£4,072.06) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Summer Brighton | <a href="mailto:summer.brighton@cgl.org.uk" target="_blank">summer.brighton@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery coordinator

Job description Post Ref: CC178 Calderdale Council, are pleased to offer several opportunities to undertake the role of Independent Living Officer (ILO) within the Reablement Team. The role has been redesigned and regraded to encourage people who are thinking about a career in Health and Social Care, combining elements of Occupational Therapy, modern approaches to community rehabilitation, reablement and the innovative use of Assistive Technology to support impendence and community inclusion. These roles have been regraded to reflect the new approaches we are developing and can be the first step in a rewarding career, covering a variety of professional roles in health and local government. If you are at the beginning of your career and exploring different options before you make the decision about your future, or if you have the life experience, thinking about a career change and willing to learn new skills that will take you into areas of work you didn't know existed, please contact us for a further conversation. The new team will need to be highly professional, committed to continuous improvement, outcome driven, quality focused with the prospect of future career opportunities? We embrace innovation and encourage performance. We are keen to recruit Independent Living Officers with shared values and behaviours that remain at the heart of everything we do. The reablement team consists of a range of health and social care professionals and supports a Home First pathway and aims to: • Provide reablement to people in their own homes - including assessment and provision of equipment, aids and adaptations, assistive technology. • Reduce preventable admissions to hospital. • Reduce length of stays in hospital by supporting safe and timely discharges using a Home First model. • Provide a person-centred approach to optimise independence and confidence, enable recovery and prevent a decline in functional ability. • Undertake assessment for longer term care for those requiring on-going support. The role of ILO will be to support people to live as independently as possible through engagement, assessment and provision of equipment and aids to support independent living. You will assess, provide and install aids, equipment, adaptations, personal care, medicines management, rehabilitation exercises and support for carers to meet identified needs to support people to live safely at home and maximise independence. Closing Date: 2nd January 2025 Interview Date: 9th January 2025 As part of our Vision ( <a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a> ) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a varie-ty of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised be-fore being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.

Independent Living Officer (Reablement Service)

Job Title: Housing Support Worker Head Office Location: Brindley Place, Birmingham Job Location: Birmingham Salary - £22,094.00 pro-rata Contract type - Permanent Working hours - Part time 21 HOURS Closing Date - 11 th December 2024 Interview Date - 8th, 9th, 10th January 2025 About the Service Our GSA refuge is for women and children who have had to flee their homes because of domestic. We provide support families with housing, welfare benefits, mental health, education, and training opportunities. Staff utilise a Support Plan to prioritise key work tasks and activities on a one-to-one basis and as a group. Staff also offer advice and information to empower and equip the women to live independently, within a safe and stable environment free from violence and abuse. Referrals are mainly sourced through the `Routes-to-Support portal managed by Women`s Aid, but the service also accepts direct referrals in line with its internal criteria. The refuge has 16 self-contained flats with a communal lounge, a communal kitchen, a children`s classroom, as well as a communal garden area. It is funded by Birmingham City Council and the property is owned by Green Square Accord. About the role The role is for those who would like to support victims of domestic abuse and their children. Primarily, you will be assisting families to source permanent housing and re-settle back into the community where they will feel safe and free from violence. We do expect the candidate to support service users in the following areas: <li>Provide support to service users to complete a housing benefit application form.</li><li>Support service users with all aspects of maintaining their tenancy, e.g. making rental payments, budgeting and managing their finances.</li><li>Liaise with our internal Customer First and arrange for void properties to be ready for re-let.</li><li>Record void vacation and re-let information manually and electronically.</li><li>Provide support to service users to complete a homelessness application, with the view of securing permanent housing.</li><li>Assist service user to collate evidence-based documentation to support their housing application.</li><li>Assist the service user with preparing for appeals where necessary.</li><li>Manage rent accounts utilising GSA`s rent accounting IT system.</li><li>Assist service users in reporting repairs.</li> Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us GreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul> <li>We believe our customer is everything</li> <li>We are one team</li> <li>We are supportive and caring</li> <li>We are business-minded for social purpose</li> <li>We are curious and ambitious.</li> </ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. If you wish to apply for this role please email a copy of your up to date CV to [email protected] . It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing Support worker

Job Title Neighbourhood Housing Lead Contract Type Permanent Hours Full time Persona Agile (1-2 days office attendance) Patch Location Hackney &amp; Haringey Reporting Office Stratford, London, E15 4PH Salary £34,904 - £38,379 (depending on experience) plus Essential Car User Allowance (if Criteria Met) Closing date for completed applications 10th December 2024 - 23:00 Interviews will be held via Microsoft Teams on a date yet to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package: <ul> <li> Strong family-friendly policies </li> <li> Committed Learning &amp; Development </li> <li> Annual leave starting from 28 days rising to 31 PLUS bank holidays </li> <li> Excellent Pension Scheme - double contribution up to 6% </li> <li> Generous non-contributory life assurance </li> <li> An Employee Assistance Programme </li> <li> Westfield Cash Health Plan </li> <li> Great places to work certified 2023-2024 </li> <li> Best Workplaces for Women </li> </ul>As the Neighbourhood Housing Lead, you'll be responsible for the following: <ul> <li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li> <li> You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. </li> <li>You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.</li> </ul>The successful candidate should: <ul> <li> You should be good at building relationships with people and be able to communicate well with colleagues and residents. </li> <li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. </li> <li> You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. </li> <li> You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. </li> <li> Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. </li> <li> Have previous experience </li> <li> Be able to drive and have access to a car for work </li> </ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance . For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Neighbourhood Housing Lead - Hackney & Haringey - 6333

Housing Manager High Wycombe and Milton Keynes Permanent, Full Time (37.5 hours per week) Earn £32,000 to £38,000 per year (depending on your skills and experience) plus great benefits, including a Health Cash Plan Home, a place where you belong Ready to make a real difference every day? As our Housing Manager you'll know your way around the High Wycombe and Milton Keynes area , y ou'll be the friendly face in our communities, ensuring our customers feel safe, supported, and happy where they live. From solving problems to shaping thriving neighbourhoods, no two days are ever the same. You'll join a passionate team who share your dedication to creating places people are proud to call home. Typical day <ul> <li> Be the go-to person in your communities, building strong relationships with customers and tackling challenges head-on. </li> </ul><ul> <li> Lead proactive estate management, keeping our neighbourhoods safe, clean, and welcoming. </li> </ul><ul> <li> Manage the voids process, working closely with local authorities to find the perfect match for empty homes. </li> </ul><ul> <li> Respond to and resolve customer queries, complaints, and anti-social behaviour with empathy and efficiency. </li> </ul><ul> <li> Conduct safety and compliance checks, ensuring everything is up to standard. </li> </ul><ul> <li> Collaborate with contractors and partners to keep estates running smoothly. </li> </ul>Why Choose Us Fancy going home each day knowing you've helped change lives for the better? You'll do just that here, working for a Top 10 Great Place to Work in the UK! With flexible working, a supportive team, and the freedom to shape your diary, this is more than a job- it's a chance to make a real impact. And yes, we'll even cover your business mileage! You bring <ul> <li> Local knowledge of these areas is a big plus. </li> </ul><ul> <li> Stay connected with a supportive team through regular Teams catch-ups and quarterly in-person meetings. </li> </ul><ul> <li> Flexible hours: we'll discuss what works best for you at the interview. </li> </ul><ul> <li> Mostly Monday to Friday, with occasional evenings to meet customers- you'll manage your own diary. </li> </ul><ul> <li> A vehicle insured for business use is essential, and we'll cover your mileage. </li> </ul><ul> <li> We'll handle your Standard DBS check at no cost to you. </li> </ul>We're sorry, but we can't offer sponsorship for this role due to certificate limits. We review this regularly. Job details <ul> <li> Spend three days a week in the community across High Wycombe and Milton Keynes, and two days working from home- it's a role that values flexibility and local knowledge. </li> </ul><ul> <li> You'll be part of a supportive team, staying connected through regular Teams catch-ups and quarterly in-person meetings. </li> </ul><ul> <li> Flexible working is built in, and we're happy to discuss hours that work best for you at the interview. </li> </ul><ul> <li> While most of your work will be Monday to Friday, there may be occasional evenings to meet customers-but you'll have the freedom to shape your own diary. </li> </ul><ul> <li> A vehicle insured for business purposes is essential, and we'll cover your mileage to keep you moving. </li> </ul><ul> <li> Your Standard DBS check? We'll handle that and cover the cost too. </li> </ul>A place where you belong We do our best work when we can be ourselves. That's why inclusion and wellbeing shape our policies and daily practice. Our diversity networks, Multicultural, LGBTQIA , Women, and Disability, along with peers and allies, help us thrive. Together Home Group is a Great Place to Work What 's in it for you? <ul> <li> Enjoy 2 days volunteering, 34 days leave ( this includ es bank holidays and a "me day"!) , increasing to 39 , and the option to buy five more. </li> </ul><ul> <li> Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies. </li> </ul><ul> <li> 800 discounts or cashback on shopping, holidays, and more. </li> </ul><ul> <li> We're a top 10 UK Wellbeing employer , our tools and support are here when you need them! </li> </ul><ul> <li> Grow your career with us- we'll help you take the next step. </li> </ul><ul> <li> Generous pension and 3x salary life insurance. Chec k more benefits online! </li> </ul>Ready to join us? Click APPLY NOW to see the Housing Manager Job Description , learn about us , and for help to apply . Don't wait , roles can close early, so apply today and take the first step towards making a difference. To l et us know how we can help you shine in our process , email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> to discuss your reasonable adjustments.

Housing Manager

Job Description Job Title: Housing Support Worker Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 7-day rota (shifts covering 7.15am - 10.15pm) including some weekends and bank holidays Location: Jamaica Street, Bristol If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Support Worker This role is based at Jamaica Street Hostel in Bristol. This service provides emergency accommodation for customers aged 18+ who are experiencing homelessness, as part of Bristol City Council's homelessness provision. Customers may have complex needs such as substance misuse, addiction, homelessness, trauma and behavioural, physical and mental health needs. The aim is to provide support which will enable our customers to develop skills and move on to accommodation that better suits their individual needs. For example, connecting them with other support agencies such as GP referral, helping them manage their money, signing up for benefits, and signpost to relevant support. You will need to keep records of everything, so there is some admin to do. When a customer leaves, you will clean and prepare their room, ready for the next occupant. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. At times this role is tough, but most of the time it can be incredibly rewarding. About you We are looking for someone with: <ul> <li>Experience working with homeless and substance use client groups</li> <li>Understanding of other support services in Bristol</li> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Support Worker (Supported Housing)

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Basildon £33,854 per year (pro rata) 37.5 hours per week - Monday to Friday - 9:00am to 5:30pm Temporary position for up to 6 months We are seeking a Housing Officer to join us in Basildon on a temporary basis. The role sits in the Neighbourhood Team - Essex (Swan) and is a team of 14 currently. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services in the Basildon area. Each day will involve working as part of a team to respond to resident tenancy related queries in person, email and telephone as well as addressing concerns involving residents homes, the environment, and neighbour relations. The role of Housing Officer will include: <ul> <li>Effective management of anti-social behaviour cases</li> <li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role</li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions</li> <li>Ability to build strong working relationships with internal and external customers</li> <li>Excellent customer service and negotiating skills</li> <li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li> <li>Excellent communication skills both verbal and written</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Occasional travel may be a requirement of the role, therefore a full valid driving license is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (pro rata)</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£33,854 per annum (pro rata)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 17 December 2024 Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Independent Living Housing Officer - fixed term contract until 31 March 2025 Location: Dorset Salary: £20,146 per annum (£31,058 FTE) Hours: 24 hours per week Closing Date: Wednesday 11 December 2024 We have an interesting opportunity for an Independent Living Housing Officer to join the team for a fixed term contract until 31 March 2025. This is a part time role for 24 hours per week. As a Housing Officer you'll be providing housing management services to customers living within our independent housing properties, taking a holistic approach, ensuring an enhanced service is offered. You'll be seen a someone who is able to deliver a reliable customer service in a professional and confident manner. You'll have great communications skills and will be a natural problem solver, ensuring the job gets done. Our aim is to enable our customers to live as independently as possible in their homes, ensuring that additional support is put into place when needed. You'll be present in the community meeting customers in their homes and will be a dedicated point of contact. You'll have the ability to adapt your day to suit change in demands and won't be phased by a busy workload. You may also find yourself, arranging scheme meetings, facilitating social inclusion activities and completing health and safety risk assessments, so no two days will be the same. About you You will come to the role with knowledge of the housing sector and current housing issues. Alongside a strong understanding of the needs of older, disabled and vulnerable customers and the services that can be accessed for them. You will be a natural problem solver, a 'can do' person, always keen to see a task through to the end. You'll also consider yourself to be very organised, a strong record keeper and someone who is able to meet deadlines. You will be a great communicator, able to adapt your style to your audience and you will be confident in your admin and IT skills, to complete the 'paperwork' element of the role. As you'll be out and about in the community you will need a full UK driving licence and access to a vehicle for work purposes. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. This role will be subject to an Enhanced DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Independent Living Housing Officer - fixed term contract until 31 March 2025

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the Coydon area. Reporting to a Team Manager, you will play a crucial role in providing support to our Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Magdala House, &amp; Badger Court, Rye, Sussex. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.</li> <li>Deliver the service in line with agreed parameters for the role.</li> <li>Conduct assessments of risk and need and provide personalised support to residents.</li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.</li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support.</li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.</li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people</li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems</li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team</li> <li>Customer-focused and experience of providing excellent customer care</li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision</li> <li>Able to receive and respond to customer feedback and complaints professionally at all times</li> <li>A commitment to taking personal responsibility for sharing information</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: 22nd December at 23.59 Please note, we reserve the right to close this vacancy early should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

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