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Supported Housing Agency Officer Job no: 508810 Work type: Full time, Hybrid Salary: 31,624 Location: Cardiff, Newport, Swansea Categories: Housing / Neighbourhoods, Property Maintenance Job Description: Customer &amp; Community What's great about this role? <ul><li>You'll play a key part in ensuring high quality supported housing services, helping people to live safe and fulfilling lives.</li><li>You'll build strong relationships with our Supported Housing Partners, acting as a first point of contact and ensuring our housing management service meets the highest standards.</li><li>You'll work in an agile way, with a mix of remote, office, and on site working.</li><li>You'll be part of an organisation that values innovation, continuous improvement, and great customer service.</li><li>Your work will directly contribute to shaping future supported housing services, helping us to meet growing demand in the right way.</li></ul>Where does this role fit in? This role reports to the Supported Housing Agency Manager. You'll work closely with partners, external agencies, and internal teams to oversee the management of supported housing schemes. You'll ensure that these schemes remain compliant, well managed, and financially sustainable. Your insights and expertise will also help us develop new and existing services in response to strategic needs. You will be acting as a key link between Pobl and supporting housing providers, ensuring that all agreements, compliance, and housing management responsibilities are effectively overseen. This includes working closely with external care and support providers. What skills and experience do you need? We are looking for a candidate with experience in housing association work, particularly in the supported housing sector. You should have strong contract management skills and a good understanding of management agreements, leases, and compliance requirements. A solid knowledge of housing law, tenancy management, and landlord responsibilities is essential, particularly in relation to the Renting Homes (Wales) Act. Strong communication and relationship building skills are key as you will be working closely with different stakeholders. You should also be able to balance multiple priorities, problem solve effectively, and use creative approaches to challenges. IT literacy and the ability to use a range of software are also required. Additionally, you must hold a full, current UK driving licence and have access to a vehicle, as travel will be required as part of the role. What are the pay and benefits? <ul><li>The salary for this role is £31,624 for a 37 hour, full time, permanent position</li><li>Flexible working policies - we are hybrid working. For this role you will be out and about within our communities, aswell as attending our offices in Swansea, Cardiff or Newport as and when required.</li><li>26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service </li><li>The successful candidate will need a basic DBS check in place, which we pay for.</li><li>Pension scheme </li><li>Sick Pay </li><li>Colleague Referral Scheme (£250 per referral) </li><li>Time for Talking - a free counselling service </li><li>Health Cash Plan </li><li>Savings Scheme </li><li>Electric Vehicle Lease Schemes </li><li>Cycle to work and Electric Car scheme </li><li>Eyecare plan </li><li>Give as You Earn charity donation scheme </li><li>Gym and shopping discounts </li><li>Training and progression opportunities </li></ul>What's FREDIE? At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now. If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact <a href="mailto:group.talent@poblgroup.co.uk" target="_blank">group.talent@poblgroup.co.uk</a> or 0300 3735262 How do you apply? If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focused cover letter along with a few contact details so that we can get back in touch with you. Interviews will take place week commencing 24th February and will include a panel interview. Who are Pobl group? Pobl Group is a leading provider of housing, care, and support services in Wales. Recently merging with Linc Cymru. With a mission to create great places to live and improve lives, Pobl manages a diverse range of affordable homes, provides tailored care solutions, and supports communities to thrive. Focused on innovation, sustainability, and inclusivity, Pobl makes a positive impact across Wales by putting people at the heart of everything they do. Advertised: 07 Feb 2025 GMT Standard Time Applications close: 16 Feb 2025 GMT Standard Time

Supported Housing Agency Officer

The Vacancy We are looking for flexible passionate individuals from all kinds of different backgrounds and ethnic minorities providing, within a supported accommodation environment, a range of social, emotional and practical support to people over the age of 18 who have experienced poor wellbeing and mental health, homelessness and other multitude needs and who require a degree of support to live independently. About Us We work with people experiencing challenges with their mental health, and with communities who want to create a greater sense of wellbeing in the places that they live. Through our projects, we work with thousands of people each year. We believe that long-lasting wellbeing comes about by understanding how lives can be shaped by traumatic experiences, identifying people's strengths and focussing on healing. We know we can't 'fix' people, but we can walk alongside people and help where we can on their journey. We try hard to make Platfform a great place to work, we live our values and mission in everything that we do. Our Benefits Generous annual leave starting at 26 days Health and wellbeing support including EAP Flexible / Agile working Enhanced family leave - includes carers leave, maternity, paternity and adoption Training and Development opportunities across Platfform 6.5 % employer contribution to the pension scheme with a minimum employee contribution Testimonials Chrissie Business Development Coordinator "My favourite thing about working at Platfform is the organisation culture and how staff are treated. I've worked with many organisations and it is the first time I work in an environment where everyone cares for each other and their own unique needs. I feel supported and I am allowed to be creative in my work." Luke Young People Service Manager My favourite thing about working for Platfform is being part of a family who cares so passionately to change the world as I do. Everyone is so supportive and welcoming which makes me proud to bring my true authentic self to work every day. Life is too short to do a job in which you don't make a difference and at Platfform you make a difference every single day!" Conor John Case Worker "I enjoy working for Platfform as it has provided me with lot of skills and helped me build a strong career path. With Platfform I am always learning and building my confidence to grow as a person. In my time at Platfform I have met great staff that have always provided great support and training, I also have great work opportunities and feel I can always build and grow."

Supported Housing Case Worker

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our Birch Court development based in Morriston, Swansea. Built in 2016, Birch Court is a Retirement Living development that consists of 49 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 30 hours per week - Monday to Friday. Hourly rate: £21,490.34 per annum Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy This role is based within Platfform's Supported Housing scheme within the Vale of Glamorgan. The scheme is provides tenancy related support to persons with complex and/or enduring mental health needs as evident either through their support history, because they are under the care of secondary mental health services, or both. The successful candidate will provide a range of social, emotional and practical support to people with mental health and associated problems impacting their ability to maintain a stable tenancy, through semi-independent living. The support will be expected to be within commissioner's guidelines i.e. the Supporting People Framework, and in line with Platfform's value base. The role holder will be expected to provide support and mentoring to Support Workers in the development of individual support plans (ISPs) and risk assessments (RAs), as well as take lead during crisis support. Compliance with and maintenance of all necessary administrative and reporting systems will be required. About Us We work with people experiencing challenges with their mental health, and with communities who want to create a greater sense of wellbeing in the places that they live. Through our projects, we work with thousands of people each year. We believe that long-lasting wellbeing comes about by understanding how lives can be shaped by traumatic experiences, identifying people's strengths and focussing on healing. We know we can't 'fix' people, but we can walk alongside people and help where we can on their journey. We try hard to make Platfform a great place to work, we live our values and mission in everything that we do. Our Benefits Generous annual leave starting at 26 days Health and wellbeing support including EAP Flexible / Agile working Enhanced family leave - includes carers leave, maternity, paternity and adoption Training and Development opportunities across Platfform 6.5 % employer contribution to the pension scheme with a minimum employee contribution Testimonials Chrissie Business Development Coordinator "My favourite thing about working at Platfform is the organisation culture and how staff are treated. I've worked with many organisations and it is the first time I work in an environment where everyone cares for each other and their own unique needs. I feel supported and I am allowed to be creative in my work." Luke Young People Service Manager My favourite thing about working for Platfform is being part of a family who cares so passionately to change the world as I do. Everyone is so supportive and welcoming which makes me proud to bring my true authentic self to work every day. Life is too short to do a job in which you don't make a difference and at Platfform you make a difference every single day!" Conor John Case Worker "I enjoy working for Platfform as it has provided me with lot of skills and helped me build a strong career path. With Platfform I am always learning and building my confidence to grow as a person. In my time at Platfform I have met great staff that have always provided great support and training, I also have great work opportunities and feel I can always build and grow."

4 Jobs in Merthyr Tydfil CF48, UK