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Job Title: Supported Housing Officer Head Office Location: Brindley Place, Birmingham Job Location: Gloucestershire Salary: £27,000.00 per annum (+£750 Car Allowance) Contract type: Permanent Working hours: 37 hours About the role You will be there to provide support to Places of Safety project. This role will require you to have excellent communication and customer service skills. You will need to provide an excellent service to service users and their families. Supporting them to understand their housing options, support networks and additional support needs. This role is customer facing with responsibility for supporting customers to maintain their licence agreement with GreenSquareAccord. You will need to support the temporary accommodation that GreenSquareAccord are leasing from registered providers, and properties allocated from our own stock. You will work with Gloucestershire`s housing districts, customer accounts, maintenance and other GreenSquareAccord staff as well as external agencies to ensure victims of domestic abuse access and maintain a place of safety in the county. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You must have excellent knowledge of housing and domestic abuse legislation. You must have a good awareness of the diverse needs of customers . You must have experience of managing complex, sensitive customer queries, remaining calm when dealing with emotional, difficult or distressed people. You need to have an understanding of the importance of confidentiality and the need to follow policy and procedures. You need to be able to work methodically paying attention to details and with a high level of accuracy. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. -Trust based flexible working and supportive and friendly teams -25 days annual holiday entitlement, increasing to 30 days -One day off for your birthday -Opportunity to buy or sell annual leave -A defined contribution pension scheme GSA matches up to 6% contributions -We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. -Access to Blue Light discount card membership -Confidential Employee Assistance Programme (EAP). -Cycle to work Scheme -Eligible for occupational sick pay All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Supported Housing Officer

The Vacancy Role overview: <ul> <li>Key working a caseload of clients across the area, you'll be given the trust to work autonomously and manage your own schedule</li> <li>Working from home, the office and out in the community, you'll work proactively to achieve positive outcomes and goals outlined by individuals, by using a creative approach tailored to each person's needs</li> <li>You'll have chance to broaden or strengthen your skills in supporting a range of complex of needs, including housing crisis, substance misuse, complex mental health, ACEs, offending behaviour etc.</li> <li>You'll develop/strengthen your understanding of ACEs, and will work with a trauma informed approach and in a physiologically informed environment</li> <li>Further enhance your relationship building and partnership working skills, by promoting your services and working closely relevant local agencies such as the local authority, specialist charities, education and training providers, probation, social services, and housing provisions etc.</li></ul>What do you need to be considered for this role? <ul> <li>The ability to engage and build strong relationships with people</li> <li>A non-judgemental mindset and an understanding of the impacts of homelessness, substance misuse, family breakdown, domestic abuse, and trauma</li> <li>A forward-thinking and resilient attitude, to overcome the barriers and setbacks you will face</li> <li>A strong character who can remain calm and collected in challenging situations</li> <li>Experience in support work or housing, with an understanding of housing options, housing law and basic benefits</li> <li>A full UK driving licence and access to a car</li></ul>What's in it for you? <ul> <li>We are passionate about nurturing talent, our senior leadership team includes colleagues that have progressed through the business from entry level roles</li> <li>You'll have access to a competitive benefits package including a maximum holiday entitlement of 41 days (including bank holidays)</li> <li>Enhanced Group Pension Scheme of 10% contributions (after qualifying period)</li> <li>You'll also have free access to an internal wellbeing and counselling team</li> <li>You'll have opportunities to diversify your skills and widen your experience across a range of services and niche roles including domestic violence service, employment support, training and skills tutoring</li> <li>You'll have access to an extensive online training platform, as well as the chance to enrol on specific training in substance misuse, housing law, ACEs etc.</li></ul>The Company At Llamau we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. But for thousands of the most vulnerable people in Wales, homelessness is a frightening reality. 30 years ago Llamau was founded to provide homeless teenagers with a safe place to stay. Since then, we have supported over 67,000 young people, women and their children who are either homeless or facing homelessness. Many people think the job of a homelessness charity will be to provide accommodation - a safe place to stay. But it is very clear to us that for most people who are facing homelessness, their problems are far more complex than a lack of permanent shelter. That's why we treat everyone who needs our support as an individual. We recognise their unique strengths and needs and make sure that they are supported to rebuild their futures. Our Values We are a values-led organisation which puts the people we support at the heart of the organisation. Our values mean that we can offer the highest quality support and empathy. Our values are: <ul> <li>We Respect</li> <li>We Listen</li> <li>We Encourage</li> <li>We Learn</li> <li>We Don't Give Up</li></ul>

Homelessness Support Worker

Job description We are recruiting 2 Community Housing Officers at Caerphilly County Borough Council. Working hours: Permanent/Full Time Contract Type: 37 Hours (7.24 Monday - Friday) Location: Ty Penallta / Working hours can be split between home and office depending on specific task requirements. This is an exciting opportunity to join Team Caerphilly and provide support across the wider Community Housing Team. We pay an attractive salary of £34,314 - £37,035 and offer access to training and development opportunities. This is an exciting opportunity to join a newly restructured Community Homes Team within Caerphilly Homes. The postholder will work in partnership with colleagues to deliver customer focused housing and estate management service to our tenants and residents within defined community areas, developing strong, trusting relationships, and achieving high levels of customer satisfaction. You will manage occupation contracts, providing advice, information, support and assistance responsibilities and obligations, ensuring contractual compliance by customers, and remedying instances of non-compliance whilst supporting the aim of sustaining occupation. For the role, we ask that you have: <ul> <li>A Level 4 Housing qualification on the Credit and Qualifications Framework for Wales. For example HNC in Housing.</li> <li>Sound knowledge and understanding of Housing legislation relevant to social housing management.</li> <li>The ability to demonstrate commitment to delivering exceptional customer service, with the ability to treat customers and colleagues with respect and consideration.</li> <li>A Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business purposes to travel throughout the borough to visit customers and communities and attend meetings.</li> </ul>We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes. To view the Job Description and Person Specification please select the relevant attachment from the attachments list After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Elizabeth Willington/Julie Reynolds on 07771886867/ 01443 873573 or email <a href="mailto:willie11@caerphilly.gov.uk" target="_blank">willie11@caerphilly.gov.uk</a> <a href="mailto:reynoj1@caerphilly.gov.uk" target="_blank">reynoj1@caerphilly.gov.uk</a> Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English. We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006. If you have any difficulty applying online, please contact <a href="mailto:webrecruitment@caerphilly.gov.uk" target="_blank">webrecruitment@caerphilly.gov.uk</a> for further information. This role requires a basic check with the Disclosure and Barring Service.

Community Housing Officer

The vacancy Are you someone who finds purpose in making a positive impact in people's lives? Do you excel in a role where every day brings new opportunities to assist and empower others? If so, we'd love to hear from you! About the Role: At Bromford, as an Independent Living Scheme Officer, you'll take the lead in managing our independent living schemes in Staple Hill and surrounding areas. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement - you'll be at the heart of a thriving community. You'll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed-Based Project Pilot, working collaboratively with customers and members of other teams to find solutions that work for our customers in Staple Hill. What You'll Be Doing: <ul> <li>Day-to-day management of 5 Independent Living Schemes, managing your own workload</li> <li>Working with other teams to ensure that communal areas and facilities are in good order</li> <li>Welcoming new customers and conducting annual Independent Living Reviews</li> <li>Having monthly contact with all customers</li> <li>Facilitating quarterly customer meetings</li> <li>Report and manage any Health and Safety issues on the schemes</li> <li>Keep accurate records, using Housing Management systems and spreadsheets</li> <li>Promote wellbeing and reduce social isolation through activities</li> <li>Ensure safeguarding procedures are followed</li> <li>Maintain accurate records and contribute to a positive team culture.</li></ul>About You: We're looking for someone who is: <ul> <li>Customer-focused with a passion for delivering excellent service</li> <li>Empathetic and resilient, able to handle challenging situations with care</li> <li>Organised and proactive, capable of working independently</li> <li>Tech-savvy, with experience using Microsoft Office and housing systems</li> <li>Knowledgeable in safeguarding, equality &amp; diversity, and health &amp; safety</li></ul>A full, clean driving licence is essential. Why Bromford? At Bromford, we live by our DNA: <ul> <li>Be.Bold - Empower others and challenge convention</li> <li>Be.You - Build real relationships through authenticity</li> <li>Be.Honest - Create a culture of trust and transparency</li> <li>Be.Brilliant - Thrive in a place where you can grow and make a difference</li></ul>We offer a supportive, inclusive workplace where your voice matters and your work truly changes lives. Apply Now: If you're looking for a rewarding role where you can grow, thrive, and truly make a difference, we want to hear from you. Join us in building a community where people feel safe, supported, and empowered - every single day. Apply before Tuesday 27 May to take the next step in your career and help shape brighter futures, we'd love to hear from you. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford. Benefits Flexible benefits Learning and development Private medical cover Work-life balance Pay and financial wellbeing Health and wellbeing

Independent Living Scheme Officer

Housing Management Coordinator Cheltenham and Gloucester Permanent, full time (37.5 hpw), Monday to Friday £25,838 to £26,645 per annum and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Cheltenham and Gloucester . As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation ! Typical day as a Housing Management Coordinator <ul> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or vo id rooms / bedsits and flats within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You'll join Debbie Senior Client Service Manager and soon to join our new Client Service Manager and the Cheltenham and Gloucester team, we're super passionate about what we do! We are proud at what we do and great as a team. Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> Flexible working hours working days Monday - Friday however some flexibility. </li> <li> Based at our service in Gloucester you'll spend your time travelling around the 5 properties within Cheltenham and Gloucester. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

The vacancy Permanent Full time (37 hours per week) Closing date: 29th May 2025 Come make a real difference as one of our Neighbourhood Managers! Everyone should have a warm, safe, affordable home. As part of our neighbourhood team, you'll play a starring role in making this a reality for thousands of people living in our communities. The housing team is the heartbeat of our organisation. As one of our Neighbourhood Managers, you'll act as a customer champion, advocating for our tenants and working with the wider team and external partners to get them the support they need. You'll work hard to makes sure our customers are supported and able to sustain their tenancies, build communities and makes sure our neighbourhoods are places where our tenants can thrive. Spending your days out and about in our communities, you'll be highly visible and the first point of contact for the tenants in your patch. You'll welcome tenants to their new home, completing the sign-up process and making sure they have everything they need to feel at home. It will be your job to really get to know our tenants, understand their needs and make sure their voices are heard across the organisation. What you'll bring to the team You'll be a true advocate for our tenants - building positive relationships and taking ownership of the issues and queries they raise with you. You'll work with the team and external partners to make sure these are resolved, and keeping tenants updated. You'll get to know the tenants in your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, you'll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for our tenants. What we are looking for <ul> <li>A customer champion that will fight to get our tenants the support that they need.</li></ul><ul> <li>Experienced in working in challenging customer facing situations, with excellent communication, diplomacy and customer service resolution and negotiation skills.</li></ul><ul> <li>Proven understanding and experience in delivering statutory housing services or similar services.</li></ul><ul> <li>The ability to listen and learn but most importantly to act on what you're hearing.</li></ul>About the team The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it's working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support - doing the right thing for our tenants is at the heart of everything this team does. We've listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, we've started to reshape the team to enable us to provide truly localised neighbourhood housing services. Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them! We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods. This means we have some great new roles to advertise over the next few weeks. So, if you're looking to make a real difference in your community and want to be part of a great team get in touch! More about us Trust isn't a tagline - it's everything. It's how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It's also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with. We want our tenants to know that we're here, we care and make them feel at home from the moment they step through the door. It's not just about having a home - it's about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We'll help you develop and grow, in a place where you'll find like-minded people and you can truly be yourself. Warm, safe, affordable homes are about more than bricks and mortar. It's a feeling of community, securing and belonging. So, whether you're a tenant living in one of our homes or a member of the team - when you join the Two Rivers community, you'll always feel like You're Home Now. Our benefits Competitive salaries Cashback healthcare scheme Pension options Employee assistance programme Competitive holiday entitlement Cycle-to-work scheme

Neighbourhood Manager

The Vacancy Llamau is daring to imagine a world without homelessness - will you help us to create it? Llamau's mission is to end youth homelessness and homelessness for women in Wales. It's a big ambition and to some people it might seem impossible, but we know that if we all work together, homelessness genuinely doesn't have to exist. We're looking for passionate, talented and tenacious people to join Team Llamau. You'll be an organised individual with an attention to detail, eager to hit the ground running in a busy environment. This is a process driven role in an organisation where no two days will be the same. You'll be working alongside passionate and supportive colleagues in a rewarding environment, where you'll be making a huge contribution to creating a Wales without homelessness, every single day. What's in it for you? <ul> <li>We are passionate about nurturing talent, our senior leadership team includes colleagues that have progressed through the business from entry level roles</li> <li>You'll have access to a competitive benefits package including a maximum holiday entitlement of 41 days (including bank holidays)</li> <li>Enhanced Group Pension Scheme of 10% contributions (after qualifying period)</li> <li>You'll also have free access to an internal wellbeing and counselling team</li> <li>You'll have opportunities to diversify your skills and widen your experience across a range of services and niche roles including domestic violence service, employment support, training and skills tutoring</li> <li>You'll have access to an extensive online training platform, as well as the chance to enrol on specific training in substance misuse, housing law, ACEs, etc.</li></ul>The Company At Llamau we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. But for thousands of the most vulnerable people in Wales, homelessness is a frightening reality. 30 years ago Llamau was founded to provide homeless teenagers with a safe place to stay. Since then, we have supported over 67,000 young people, women and their children who are either homeless or facing homelessness. Many people think the job of a homelessness charity will be to provide accommodation - a safe place to stay. But it is very clear to us that for most people who are facing homelessness, their problems are far more complex than a lack of permanent shelter. That's why we treat everyone who needs our support as an individual. We recognise their unique strengths and needs and make sure that they are supported to rebuild their futures. Our Values We are a values-led organisation which puts the people we support at the heart of the organisation. Our values mean that we can offer the highest quality support and empathy. Our values are: <ul> <li>We Respect</li> <li>We Listen</li> <li>We Encourage</li> <li>We Learn</li> <li>We Don't Give Up</li></ul>

7 Jobs in Monmouth NP25, UK