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Job summary Weve transformed the way we help our Independent Reviewing Officers get the best outcomes possible for every child and family we work with. We do this through manageable caseloads, great management support, reflective supervision, continual professional development in a learning environment, and unwavering focus on your wellbeing, so that you can always bring your best self to the children you support. Main duties of the job We are looking for two Independent Reviewing Officers (IRO) who have relevant experience at management level and can support the delivery of a high-quality services to ensure the best outcomes for Oxfordshire Children. The post available is for a generic IRO supporting the full range of Children We Care For. Its a really exciting time to join us! About us As part of our team, you will:Focus on successful outcomes for families using a relational, strengths-based approach. Use motivational interviewing to engage and support children and familiesBe supported with individual supervision to promote your wellbeing and professional development.Hold a manageable caseload as directed by the IRO handbook to ensure that you have the time you need to spend with the children and families you are working with.Have opportunities to continue to learn while you work, by undertaking training, webinars, practice learning events and reflective sessions. Job description Job responsibilities About Us Working together to help Children, young people, and families to thrive. Join Oxfordshire County Council on an exciting journey towards Delivering the Future Together, our ambitious transformation programme which will enable us to be an employer, partner, and place shaper of choice. Were seeking the right people who can help us get there while embracing our value of daring to do it differently, as we continue to strive to do better. In our Children, Education, &amp; Families Directorate, we do our very best to help children, young people, and families to thrive. We know the importance of building relationships, empowering people, and building on strengths and this is reflected in our restorative, relational practice approach. Weve been consistently rated as good by Ofsted, but we are not content with that; we are ambitious and want to do even better! Oxfordshire County Council is a financially stable local authority which is committed to investing in Children, Education, and Families, to ensure that we have the resources we need to make a real difference to the families we work with. About the Role Weve transformed the way we help our Independent Reviewing Officers get the best outcomes possible for every child and family we work with. We do this through manageable caseloads, great management support, reflective supervision, continual professional development in a learning environment, and unwavering focus on your wellbeing, so that you can always bring your best self to the children you support. We are looking for two Independent Reviewing Officers (IRO) who have relevant experience at management level and can support the delivery of a high-quality services to ensure the best outcomes for Oxfordshire Children. The post available is for a generic IRO supporting the full range of Children We Care For.Its a really exciting time to join us! As part of our team, you will: <ul> <li>Focus on successful outcomes for families using a relational, strengths-based approach.</li> <li>Use motivational interviewing to engage and support children and families</li> <li>Be supported with individual supervision to promote your wellbeing and professional development.</li> <li>Hold a manageable caseload as directed by the IRO handbook to ensure that you have the time you need to spend with the children and families you are working with.</li> <li>Have opportunities to continue to learn while you work, by undertaking training, webinars, practice learning events and reflective sessions.</li></ul>About you <ul> <li>We would like to hear from you if you are</li></ul><ul> <li>Kind and caring, with an understanding of and respect for individuals qualities, abilities, and diverse backgrounds.</li> <li>Advocating for equality and integrity in all you do.</li> <li>Always learning, with a passion to grow and develop your skills.</li></ul><ul> <li>Willing totake responsibilityand contribute to the delivery of Oxfordshire County Councils vision.</li> <li>Driven to do it differently to embark on a journey of continuous improvement.</li></ul>Rewards and benefits <ul> <li>Competitive salary from£59,008 - £62,422</li> <li>Annual leave starting at 30 days per year (plus bank holidays).</li> <li>A comprehensive Local Government Pension Scheme (LGPS).</li> <li>Flexible working.</li> <li>Employee Assistance Programme including access to health and wellbeing support24 x7.</li> <li>Range of family friendly policies.</li> <li>Childcare vouchers, cycle to work scheme, electric car scheme, range of staff discounts including travel, holidays, insurance, food, health &amp; leisure activities.</li> <li>Excellent learning and development opportunities.</li> <li>Explore more here</li></ul>Ourcommitmentto:Equality, Diversity and Inclusion At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all. Ourcommitmentto:Guaranteed Interview Schemes As a DisabilityConfidentemployer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are alsocommittedto helping andsupportingthose transitioning from HM ArmedForcesto civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service. Ourcommitmentto:Safeguarding Oxfordshire County Council arecommittedto safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers tosharethiscommitment. We will ensure that all our recruitment and selection practices reflect these commitments. Ourcommitmentto:Flexible Working We are open to discussions about flexible working, which can include flexi-time, part time working, jobsharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service. Follow us on Social Media Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on LinkedIn, Facebook, Twitter and Instagram. If you encounter any issues with the application system, please contact: Stuart Jones on 07549 223574 <a href="mailto:stuart.jones2@oxfordshire.gov.uk" target="_blank">stuart.jones2@oxfordshire.gov.uk</a> Job description Job responsibilities About Us Working together to help Children, young people, and families to thrive. Join Oxfordshire County Council on an exciting journey towards Delivering the Future Together, our ambitious transformation programme which will enable us to be an employer, partner, and place shaper of choice. Were seeking the right people who can help us get there while embracing our value of daring to do it differently, as we continue to strive to do better. In our Children, Education, &amp; Families Directorate, we do our very best to help children, young people, and families to thrive. We know the importance of building relationships, empowering people, and building on strengths and this is reflected in our restorative, relational practice approach. Weve been consistently rated as good by Ofsted, but we are not content with that; we are ambitious and want to do even better! Oxfordshire County Council is a financially stable local authority which is committed to investing in Children, Education, and Families, to ensure that we have the resources we need to make a real difference to the families we work with. About the Role Weve transformed the way we help our Independent Reviewing Officers get the best outcomes possible for every child and family we work with. We do this through manageable caseloads, great management support, reflective supervision, continual professional development in a learning environment, and unwavering focus on your wellbeing, so that you can always bring your best self to the children you support. We are looking for two Independent Reviewing Officers (IRO) who have relevant experience at management level and can support the delivery of a high-quality services to ensure the best outcomes for Oxfordshire Children. The post available is for a generic IRO supporting the full range of Children We Care For.Its a really exciting time to join us! As part of our team, you will: <ul> <li>Focus on successful outcomes for families using a relational, strengths-based approach.</li> <li>Use motivational interviewing to engage and support children and families</li> <li>Be supported with individual supervision to promote your wellbeing and professional development.</li> <li>Hold a manageable caseload as directed by the IRO handbook to ensure that you have the time you need to spend with the children and families you are working with.</li> <li>Have opportunities to continue to learn while you work, by undertaking training, webinars, practice learning events and reflective sessions.</li></ul>About you <ul> <li>We would like to hear from you if you are</li></ul><ul> <li>Kind and caring, with an understanding of and respect for individuals qualities, abilities, and diverse backgrounds.</li> <li>Advocating for equality and integrity in all you do.</li> <li>Always learning, with a passion to grow and develop your skills.</li></ul><ul> <li>Willing totake responsibilityand contribute to the delivery of Oxfordshire County Councils vision.</li> <li>Driven to do it differently to embark on a journey of continuous improvement.</li></ul>Rewards and benefits <ul> <li>Competitive salary from£59,008 - £62,422</li> <li>Annual leave starting at 30 days per year (plus bank holidays).</li> <li>A comprehensive Local Government Pension Scheme (LGPS).</li> <li>Flexible working.</li> <li>Employee Assistance Programme including access to health and wellbeing support24 x7.</li> <li>Range of family friendly policies.</li> <li>Childcare vouchers, cycle to work scheme, electric car scheme, range of staff discounts including travel, holidays, insurance, food, health &amp; leisure activities.</li> <li>Excellent learning and development opportunities.</li> <li>Explore more here</li></ul>Ourcommitmentto:Equality, Diversity and Inclusion At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all. Ourcommitmentto:Guaranteed Interview Schemes As a DisabilityConfidentemployer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are alsocommittedto helping andsupportingthose transitioning from HM ArmedForcesto civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service. Ourcommitmentto:Safeguarding Oxfordshire County Council arecommittedto safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers tosharethiscommitment. We will ensure that all our recruitment and selection practices reflect these commitments. Ourcommitmentto:Flexible Working We are open to discussions about flexible working, which can include flexi-time, part time working, jobsharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service. Follow us on Social Media Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on LinkedIn, Facebook, Twitter and Instagram. If you encounter any issues with the application system, please contact: Stuart Jones on 07549 223574 <a href="mailto:stuart.jones2@oxfordshire.gov.uk" target="_blank">stuart.jones2@oxfordshire.gov.uk</a> Person Specification General Requirements Essential <ul> <li>Please refer to job description above</li> </ul> Desirable <ul> <li>Please refer to job description above</li> </ul>Person Specification General Requirements Essential <ul> <li>Please refer to job description above</li> </ul> Desirable <ul> <li>Please refer to job description above</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Oxfordshire County Council Address Oxford OX1 1ND Employer's website

Independent Reviewing Officer

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Supported Housing Catering Assistant - £25,325 - £27,378 per annum pro rata to £17,795 - £19,238 (Salaries vary depending on experiences) Hours - 26 hours per week (Flexible Working Pattern - Alternate Weekends and Occasional Bank Holidays) Service - Rowan House, Littlemore, Oxford What You'll Be Doing: Response is looking for an enthusiastic, friendly and approachable person to join the Rowan House team. Rowan House is home to 25 residents with acute mental health needs. Our roles offer employees variety where every day is different whilst also giving a great sense of pride seeing the positive impact you can have on others. Our clients are with Response to gain skills in living independently, while also focussing on improving their mental health. Responses aim is to enhance "co-production working" between staff and residents so we work together to develop Responses activities and services. Our clients really appreciate the passion from our Staff too: "The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years." Client in Adult Services. We want you to support us to support our clients in looking after their physical health and wellbeing through diet and nutrition. Overall job responsibility: <ul> <li>Provide staple meals for residents.</li> <li>Work with the support team to engage with residents around their physical health and wellbeing of diet and nutrition.</li> <li>Oversee the daily running of the in-house catering provided by Apetito including heating and serving of Apetito meals on a daily basis.</li> <li>Oversee the daily preparation of lunch and supper meals including meals not provided by Apetito on a daily basis.</li> <li>Ensure the residents have a person-centred approach with regards to their meal choices and that their dietary needs are taken into consideration when planning menus.</li> <li>Assist management with the menu planning and ordering process for food deliveries.</li> <li>Keep a clean and tidy work environment to comply with food and hygiene safety regulations.</li> <li>Support residents who wish to volunteer kitchen duties in accordance with their care plans, risk assessments and food safety guidance.</li></ul>The Successful Applicant: Our main priority is to find people who can live our values every day - Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you can: <ul> <li>Build relationships and be friendly, compassionate, respectful, patient and empathetic towards others.</li> <li>Basic Food Hygiene knowledge. Willingness to work towards Level 2 if not already obtained.</li> <li>Care for others and support them in challenging times. Perhaps you have done this in your personal life for friends or family. </li> <li>Work calmly and methodically, with organisational, written and verbal skills.</li> <li>Have respect for difference and diversity.</li> <li>Use IT, with a basic knowledge of Word and Outlook.</li></ul>If you feel you would be an ideal candidate but don't have all the essential criteria, we would still like to hear from you. What We Offer: <ul> <li>25 days annual leave pro rata and standard bank and public holidays.</li> <li>Blue Light card and other discounted shopping</li> <li>Employee Assistant Plan - with access to free counselling </li> <li>Cycle to Work Scheme </li> <li>Enhanced family friendly leave</li> <li>Professional qualification sponsorship and study leave </li> <li>£500 refer a friend bonus scheme </li> <li>Optional health cash care plan with money off prescriptions and treatments</li> <li>Wellbeing hub and mental wellbeing support app - approved by NHS</li> <li>Free flu jabs</li> <li>Free DBS application</li></ul>You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients If this Supported Housing Catering Assistant position sounds like the role for you then we would love to hear from you! Please apply today as this vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 02/02/2026 All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK - Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

Supported Housing Catering Assistant

12 months fixed term maternity cover Are you passionate about preventing homelessness and supporting people in finding sustainable housing solutions? Reading Borough Council is looking for a motivated, empathetic, and proactive individual to join our Housing Needs Team as a Homelessness Prevention Officer. We seek the best talent from the widest pool of people as a diverse and inclusive team will be key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. About the role: <ul> <li> Leading on your own caseload and work collaboratively with other partner agencies. </li> </ul> <ul> <li> You will work with members of the public to prevent them from losing their current home or to support them to secure a new one. </li> </ul> <ul> <li> The focus of the role is to prevent households from being homeless whilst working within the legal framework. </li> </ul> <ul> <li> The successful candidate will have the ability to negotiate through a variety of environments </li> </ul> <ul> <li> Will require you to have difficult conversations and deliver on realistic expectations. </li> </ul> Main Duties and responsibilities: In this vital role, you'll be working directly with residents at risk of homelessness to identify the root causes of their housing issues and support them to find lasting solutions. You'll create and manage personalised housing plans, tailoring your approach to meet the unique needs of each customer. Whether it's negotiating with landlords, mediating family breakdowns, or identifying benefit entitlements, you'll be there every step of the way to support people in maintaining or securing accommodation. You'll carry out interviews, home visits, and outreach work in a range of settings including homes, prisons, hostels, and hospitals. Using your knowledge of housing law, welfare benefits, and tenancy rights, you'll provide timely, accurate advice and support to help people navigate complex and often urgent situations. Where homelessness cannot be prevented, you'll be responsible for making statutory decisions in line with Part VII of the Housing Act 1996, managing casework to ensure compliance with legislation and best practice. Collaboration is key in this role. You'll work closely with internal departments, health services, social care, and local charities to safeguard vulnerable individuals and secure positive outcomes. You'll also contribute to service development, support new team members, and play a key role in driving continuous improvement within our homelessness prevention service. About you: We are looking for an enthusiastic and self-motivated person with excellent communication skills and experience in problem solving and partnership working, with the ability to work with local residents to ensure their community feels safe. You will need to be able to complete case records, collate evidence and write witness statements, all underpinned with excellent organisational &amp; IT skills and the ability to manage your own workload. You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed Our offer We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including: <ul> <li> Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years' service and 33 days after 10 years' service, with the option to buy additional leave </li> </ul> <ul> <li> A wide range of flexible working opportunities </li> </ul> <ul> <li> Modern working environment at the Civic Offices in the heart of Reading </li> </ul> <ul> <li> Local Government Pension Scheme (LGPS) </li> </ul> <ul> <li> Life Assurance - three times your annual salary (for members of the LGPS) </li> </ul> <ul> <li> On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted </li> </ul> <ul> <li> Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work </li> </ul> <ul> <li> Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax </li> </ul> To arrange a confidential discussion on this position please contact <a href="mailto:Anna.Layzell@reading.gov.uk" target="_blank">Anna.Layzell@reading.gov.uk</a> Closing Date: Sunday 4th January 2026 Interview Date: To be confirmed Interview Process: To be confirmed

Homelessness Prevention Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Locks View Development in Wichelstowe. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £22,557.60 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as part of CGL Swindon. The team supports people with their or their loved ones' drug and/or alcohol issues. Where: Swindon Full Time Hours: 37.5h per week Full Time Salary Range: £27,861.26 - £32,002.35* *Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li> Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li> Providing screening, assessment, and recovery planning and onward referral</li><li> Reducing drug and alcohol related harm to service users and the wider community</li><li> Promoting carer, service user and community involvement</li><li> Providing advocacy for access to partnership services</li><li> Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li><li> Research, design and prepare subject matter and materials for groups / pods.</li><li> Deliver structured content within group settings to service users at various stages of recovery</li><li> Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users</li><li> Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc</li></ul>About you: <ul><li> Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li> Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour.</li><li> Be an excellent communicator, both verbal and written with good IT skills</li><li> Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li> Have a good working knowledge of mental health interventions, services, and good practice</li><li> Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li> Ability to manage change successfully in a way that prioritises the needs of service users</li><li> Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li> Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li> 25 days holiday (+ bank holidays) rising by 1 day for each years' service -Capped at 30 days</li><li> Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li> Contributory pension scheme</li><li> Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li> A friendly and supportive team</li><li> Training, career development &amp; progression opportunities</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Cassie Miles | <a href="mailto:cassie.miles@cgl.org.uk" target="_blank">cassie.miles@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Do you have experience, or are you looking for a career supporting vulnerable young people living in semi-independent accommodation? Would you like to make a real difference in young people's lives? We may have just the role for you... Come and join a Charity focused on people rather than profit. We are looking for a Support Worker to join our growing Independent Living Services Team supporting young people 16-18 under Local Authority Care across Swindon. You'll play a vital role in helping young people develop independent living skills, whilst being part of a charity that is committed to creating positive change in their lives. Our services span several areas across Swindon, including St Andrews, Freshbrook, Westlea and Oakhurst. Due to the locations, successful applicants will need a full UK drivers licence and access to their own vehicle. We are looking for someone to work full-time (37.5 hours per week) on a rota basis, including alternate weekends. Part-time and bank hours are also available. The Role <ul><li>Help young people build life skills and independence</li><li>Safeguard against harm, abuse and exploitation</li><li>Keep detailed records and support seamless communication with your team</li><li>Maintain a resilient, calm and positive approach even when things get tough</li></ul>While the role can present challenges, the rewards of witnessing the positive impact of your guidance and support on these young lives are truly extraordinary. Why should you consider this opportunity? <ul><li>Be part of a welcoming and supportive team</li><li>Receive strong support from a management team with decades of experiences</li><li>Enjoy opportunities for career growth</li><li>Work within Ofsted regulated services, delivering bespoke, high quality support</li></ul>Whether you have experience, or are just getting started, we are looking for people who are compassionate, with a calm and caring demeanour, and who are flexible, positive, approachable, and resilient. If you don't tick every single box but feel passionate about this role, we still encourage you to apply. You might be exactly who we need! If you have any special access requirements or other support needs throughout the application process (including an interview), please contact us so that we can let you know how we can support you. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them. About Us Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What We Offer CCP are committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you'll join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career-choose CCP. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension (5% employer contribution)</li><li>Enhanced sick pay (up to 30 days full pay and 30 days half pay)</li><li>Life Assurance cover</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li><li>We make an Impact, check our latest report <a href="https://impact.ccp.org.uk/" target="_blank">https://impact.ccp.org.uk/</a></li></ul>(Benefits are for contracted staff only not bank workers) Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. How to Apply If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP. Application Information: Position: Support Worker (Job ID 1041) Hours: Full-time is 37.5 hours a week. Shifts are on a rota basis including alternate weekends. Part time and bank hours also available. Contract: Permanent Location: Various locations across Swindon. Pay: £24,570 per year. Part time will be pro rata. Bank is £12.60 per hour, plus holiday pay accrual Closing Date: 11:59pm 9th January 2026 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Support Worker - Independent Living Services (16-18 year olds)

Are you a Building Surveyor with fire remediation expertise looking to make a meaningful impact? Join our Estates Services Team at the University of Oxford and help safeguard one of the world's most iconic and diverse estates. <ul> <li>Location: The Malthouse, Tidmarsh Lane, Oxford, OX1 1NQ </li> <li>Salary: Grade 8: £49,119- £58,265 per annum </li> <li>Contract: Full-time, Permanent</li> </ul>About Us Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world's leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. The Estates Services Compliance Team plays a critical role in managing the safety, integrity, and sustainability of over 300 buildings across Oxford's operational, residential, and graduate accommodation estate. Working collaboratively with colleagues in Building Services, Facilities Management, Sustainability, Space Management and more, we ensure that our built environment remains safe, resilient, and fit for the future What We Offer Working at the University of Oxford offers several exclusive benefits, such as: • 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. • One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave. • A commitment to hybrid and flexible working to suit your lifestyle. • An excellent contributory pension scheme. • Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans. • Access to a vibrant community through our social, cultural, and sports clubs. About the Role As our Compliance Surveyor, you will play a pivotal role in ensuring the safety, resilience, and regulatory compliance of our property portfolios in the UK. Working across a diverse range of research, teaching, residential, and heritage buildings, you will lead on the delivery of fire safety, asbestos, environmental and health-and-safety-related projects that directly protect staff, students, and visitors. This is an exciting opportunity for a highly skilled professional who thrives on solving complex building challenges, working autonomously, and making decisions that influence the safety and long-term condition of an internationally important estate. About You • Chartered membership of a relevant construction-related organisation (RICS or CIOB), with extensive experience in project and contractor management • Strong knowledge of building regulations, the Building Safety Act 2022 and CDM Regulations (2015) • Demonstrable expertise in active and passive fire systems, fire safety legislation, and fire engineering principles • Experience delivering complex reactive building fabric repairs in large or modern commercial buildings • Excellent organisational skills, with the ability to manage a high-volume workload, prioritise effectively, and communicate clearly with diverse stakeholders Sponsorship and Right to Work This role meets the criteria for sponsorship under the Skilled Worker visa. The University will meet the cost of the Skilled Worker visa and NHS surcharge for applicants that require a visa. Please state in your application if you require sponsorship. Application Process To apply, please upload: • A covering letter/supporting statement • Your CV • The details of two referees The closing date for applications is 12 noon on Friday 16 January 2025. Interviews will take place in the week commencing 26 January 2026, and will be held face-to-face. Contact Person : Adedeji Akinsanya Vacancy ID : 183632 Contact Phone : Closing Date &amp; Time : 16-Jan-2026 12:00 Pay Scale : STANDARD GRADE 8 Contact Email : <a href="mailto:adedeji.akinsanya@admin.ox.ac.uk" target="_blank">adedeji.akinsanya@admin.ox.ac.uk</a> Salary (£) : 49119 - 58265

Compliance Surveyor

Neighbourhood Housing Officer Ref: RNR002956 Salary: £36,363 p.a. plus benefits 37 hours per week Fixed term contract until August 2026 Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you. Are you the type of person that likes working with people, problem solving and delivering great customer service? A Neighbourhood Housing Officer role in Tenancy Services with Swindon Borough Council could be a good fit for you! Your next role On a day-to-day basis, you will undertake all Estate and Tenancy Management functions (approximately 850 properties) and take responsibility for ensuring that maximum rental income is collected; striking a balance between prevention, early intervention and recovery action of debts owed. You will also be responsible for dealing with low level nuisance and anti-social behaviour; signing up new tenancies; and tenancy management; providing welfare advice; and work closely with external agencies as well as our tenants. This is a demanding role in challenging times for our customers, therefore resilience, flexibility and the ability to work under a degree of pressure is key. At times, you will be required to work evenings and/or Saturday mornings. You must have the ability to travel throughout the Borough. This role is subject to a DBS disclosure. You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act - for the effective performance of a customer-facing role). Your next package Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you. Please see our Vision and Values page for more details and our new Swindon Plan. Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you. Your next steps Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply. For further information about the role, please contact Beth Wride, Neighbourhood Housing Manager on 07929 726301. As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality &amp; inclusion. If you are experiencing technical issues submitting your application please email <a href="mailto:resourcing@swindon.gov.uk" target="_blank">resourcing@swindon.gov.uk</a> Closing date: 11 January 2026 Interview date: 20 January 2026

Neighbourhood Housing Officer

The Vacancy Resident Liaison Officer - WPS Location: Swindon Division: Planned Maintenance Salary: Competitive Experience in Retrofit Required We have an exciting opportunity for a Resident Liaison Officer to join our team at WPS, working within our Planned Maintenance division. You'll cover the Swindon area, supporting residents on Social Housing Decarbonisation Fund retrofit projects, which include: • Scaffolding • Window &amp; Curtain Wall Replacements • Brickwork &amp; Concrete Repair • External Wall Insulation (EWI) ...and more! Key Responsibilities: • Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites. • Attend regular client and tenant meetings to ensure the highest level of customer service. • Ensure a consistent and professional approach to customer care throughout retrofit works. • Act as a point of escalation for tenant complaints and manage the resolution process. • Maintain and update the on-site database to reflect ongoing retrofit activities. Requirements: • Proven experience as a Resident Liaison Officer, specifically within retrofit and planned maintenance programmes. • Strong knowledge of internal and external works related to retrofit projects. • Excellent communication, customer service, and IT skills. • Full UK Driving Licence with access to a vehicle. What We're Looking For: A confident and empathetic communicator who thrives in a resident-facing role. You'll be organised, proactive, and passionate about delivering excellent service throughout retrofit and maintenance projects. Ready to make a real impact in your community? Apply now and join a team that values care, quality, and collaboration! Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Mental Health Team Manager - Cholsey Supported Housing Project - £31,200 - £36,400 per annum (Salaries vary depending on experiences) Contract Type - Permanent, Full Time - 37 hours per week, Monday - Friday, inclusive of bank holidays, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location - Cholsey, Oxfordshire We are recruiting a Team Manager for our 10-bed Cholsey Service, a 24-hour, 7-day-a-week supported accommodation service for individuals with acute mental health diagnoses. This longer-term living service provides intensive, trauma-informed support tailored to each resident's recovery journey. The role is ideal for someone experienced in managing spot placements and passionate about complex case management, tenancy sustainment, meaningful activity, and progression in daily living skills. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team delivers bespoke support packages aligned with individual needs. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities: Further detail can be found in the Job Description <ul> <li>Oversee daily operations and ensure support plans promote dignity, choice, and independence</li> <li>Manage complex cases and escalate serious concerns to clinical teams</li> <li>Facilitate move-ins, manage voids, and coordinate with brokerage and housing teams</li> <li>Lead reflective practice following serious incidents</li> <li>Supervise and develop staff, manage rotas, recruitment, and training compliance</li> <li>Create and manage rotas to ensure adequate staffing across the 24/7 service</li> <li>Conduct audits, spot checks, and ensure health &amp; safety standards</li> <li>Oversee medication checks and safeguarding processes</li> <li>Advocate for residents in clinical consultations and support benefit access</li></ul>Person Specification: Further detail can be viewed in the Job Description. Even if you don't have all the specifications below, please still apply as we would welcome a conversation with individual's with experience in different sectors. Essential: <ul> <li>Strong experience managing a team </li> <li>Basic knowledge of safeguarding, mental health, and team development </li> <li>Strong planning, communication, and management skills </li></ul>Why join us? <ul> <li>Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational</li> <li>Make a real difference in the lives of vulnerable adults</li> <li>Access to training, development, and career progression</li> <li>Supportive management and collaborative working environment</li> <li>Competitive salary and pension scheme</li> <li>24/7 Employee Assistance Programme (EAP)</li> <li>Cycle to Work Scheme</li> <li>Enhanced maternity, paternity and adoption leave</li> <li>Access to Blue Light Card discounts</li> <li>Opportunities for secondments and internal progression</li></ul>If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

Mental Health Team Manager - Supported Housing

Job title: Neighbourhood Manager Location: Hybrid / Oxford Salary: £17,400.00 Working hours: 17.5 hours per week Contract: 11 months fixed term contract DBS Level: This role requires a Standard DBS check. Driving license and own car essential About A2Dominion We are a UK housing association committed to a new vision - providing homespeople love to live in. With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordable,and private rent, specialist services, as well ashomesfor sale and shared ownership. Role overview Are you ready to make a real impact in the heart of vibrant communities? As aNeighbourhood Manager at A2Dominion, no two days will ever be the same. You'll be the face of the company,directly shaping the lives of residents by providing the support, care andattention that make their communities thrive! You'll play a crucial role in delivering exceptionalneighbourhood management across a diverse portfolio of residential and mixedtenured buildings. Your work will directly enhance the safety, wellbeing andsatisfaction of our residents, while ensuring compliance with all regulations.From conducting estate inspections and managing building safety, to handlingtendency issues like Noise Complaints and safeguarding, you'll be at theforefront of creating vibrant, thriving communities. If you're passionate about making a difference, building strong relationships,and driving high-quality service, this is your opportunity to help shape thefuture of our communities! Key responsibilities: * Conduct estate, scheme, and property inspections to maintain high standardsof safety and cleanliness. * Support residents with tenancy management issues such as noise complaints,disputes, and safeguarding concerns. * Work closely with internal departments and external partners to addressbuilding maintenance and safety. * Engage with residents through regular communication, ensuring their concernsare heard and acted upon. * Provide tailored support to vulnerable individuals and families, ensuringtheir needs are met. * Gather feedback from residents to continually improve services and ensuresatisfaction. * Represent the company in external meetings, attend court proceedings, andsupport residents through various issues. About you: * Driving license and own car essential * You really care about making a difference and want to help people feel safeand supported in their homes. * You've got some experience in housing, or, you're keen to learn aboutbuilding safety, fire safety, and tenancy issues. * You understand how important it is to look out for people especially thosewho might be vulnerable, and you want to be someone our residents can trust andturn to when they need help. * Experience dealing with tenancy matters, like noise or neighbour concerns,and you're either familiar with housing policies and regulations or open tolearning as you go. You enjoy solving problems and can explain things clearly,in a way that makes sense to everyone. * Confident using tools like Outlook, Word, and Excel, and you pick up newsystems quickly. You also pay attention to detail, especially when it comes tokeeping information accurate and up to date. * You're comfortable working in a fast-paced environment, where priorities canchange quickly, and you're able to stay organised while juggling multiple tasksat once. This role is a chance to use your people skills and practical know howto make a real impact helping our customers feel valued, supported, and proudof where they live. Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: * 25 days' holiday pro rata (Plus Bank Holidays) Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family. Diversity &amp; Inclusion We're proud to be a Disability Confident Employer and welcome applications frompeople of all backgrounds. Our recruitment process is inclusive and accessible,and we guarantee an interview to disabled applicants who meet the minimumcriteria. Reasonable adjustments are available throughout the process - justcontact our Resourcing Team at <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> We know some people hesitate to apply if they don't meet every requirement. Ifthat's you, we encourage you to apply if your skills and experience align -please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are afamily-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers. This Vacancy is being managed by Hollie Furness <a href="mailto:-Hollie.Furness@a2dominion.co.uk" target="_blank">-Hollie.Furness@a2dominion.co.uk</a>

Neighbourhood Manager

Tenancy Manager Location: Reading Town Centre (just opposite the train station) Contract: Full-time, Permanent We're looking for a Tenancy Manager to join a growing property management team based in Reading town centre. This is an exciting opportunity for a driven, customer-focused professional to play a key role in delivering exceptional tenancy services and ensuring residents enjoy a smooth, high-quality experience throughout their tenancy. About the Role As a Tenancy Manager, you'll oversee all stages of the tenancy lifecycle, from move-ins and renewals to move-outs, ensuring processes are handled efficiently, compliantly, and with great attention to detail. You'll communicate clearly and empathetically with tenants, manage documentation and legal notices, and collaborate closely with colleagues across departments to maintain high service standards. Key Responsibilities <ul> <li>Manage all tenancy processes including move-ins, renewals, and terminations.</li> <li>Handle tenant queries and complaints professionally, providing timely, effective resolutions.</li> <li>Ensure all tenancy documentation and records comply with current legislation.</li> <li>Conduct and follow up on property inspections.</li> <li>Liaise with internal teams such as Maintenance, Lettings, and Customer Service for smooth operations.</li> <li>Contribute to data accuracy, reporting, and continuous service improvement initiatives.</li></ul>About You <ul> <li>Experience in residential tenancy management or property administration.</li> <li>Strong understanding of UK tenancy legislation and compliance requirements.</li> <li>Excellent communication and organisational skills with a proactive, detail-oriented approach.</li> <li>Confident decision-maker able to work both independently and collaboratively.</li> <li>Committed to providing an outstanding customer experience.</li> <li>ARLA qualification (or willingness to work towards one) desirable.</li></ul>What You'll Gain You'll be part of a supportive team, with opportunities to grow in a rapidly expanding company that values professionalism, collaboration, and exceptional service delivery.

12 Jobs in Newbury, UK