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<ul><li>Seniority: Officer</li><li>Salary: £30,899 (per-annum)</li><li>Salary Benefits: + car allowance.</li><li>Reference: KPA01</li><li>Location: Birmingham</li><li>Type: Permanent</li><li>Closing Date: 28-02-2025</li></ul>Duration: PermanentSalary: £30,899We are pleased to be supporting a Birmingham based housing organisation with their recruitment of a Home Ownership Officer.Purpose:Coordinate housing services for shared ownership, leasehold, and owner-occupier residents. Responsibilities include account management, resales, staircasing administration, service charge estimation, and consultation for major works/repairs.Key Responsibilities:<ul><li>Manage all aspects of shared ownership, leasehold, and owner-occupier activity.</li><li>Monitor rent and service charge accounts in line with income recovery policies.</li><li>Act as first point of contact for resales and staircasing, liaising with legal representatives.</li><li>Coordinate Section 20 consultations, issuing notices and supporting documentation.</li><li>Assist Finance Team with accurate annual service charge calculations and billing.</li><li>Resolve service charge disputes and ensure reasonable, accurate bills are provided.</li><li>Work with residents and Customer Engagement to foster collaboration and influence.</li><li>Handle Right to Buy/Voluntary Right to Buy/Right to Acquire applications.</li><li>Maintain compliance with leasehold legislation and best practices.</li></ul>Requirements:<ul><li>Experience:<ul><li>Extensive experience in housing, specializing in home ownership.</li><li>Proven income management and arrears recovery experience, including court representation.</li><li>Administration of Right to Buy/Right to Acquire applications.</li></ul></li><li>Education:<ul><li>5 GCSEs (Maths/English) or equivalent; CIH qualification desirable.</li></ul></li><li>Knowledge/Skills:<ul><li>Strong understanding of leasehold legislation, housing benefits, and arrears recovery.</li><li>Ability to calculate and invoice service charges.</li><li>Financial account management, including Major Works income accounts.</li><li>Proficient in Microsoft Office and financial software.</li><li>Strong interpersonal, communication, and operational decision-making skills.</li><li>Clean driving license and access to a vehicle.</li></ul></li></ul>To discuss this role in more depth, please phone Kelly Power on 07715658150This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Home Ownership Officer

<ul><li>Seniority: Assistant</li><li>Salary: £15.00 - £17.00 (per-hour)</li><li>Reference: ECAP</li><li>Location: Hertfordshire</li><li>Type: Temporary</li><li>Closing Date: 09-02-2025</li></ul>&nbsp;Location: HertfordshireSalary: £15-17 per hourDuration: 4-8 weeks interimGreenacre are pleased to be supporting a social housing organisation, based in Hertfordshire, with their recruitment of an Accounts Payable Assistant.You’ll be supporting the Financial Controller, with all aspects of Accounts Payable.What will you do in the role?&nbsp;<ul><li>Supplier reconciliation</li><li>Invoicing</li><li>Registering supplier invoices</li><li>Administration</li></ul>Who would excel in this role?<ul><li>Knowledge of SharePoint</li><li>Knowledge of QLF desired but not essential</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Accounts Payable Assistant

<ul><li>Function: HR</li><li>Seniority: Assistant</li><li>Salary: £15.00 - £18.00 (per-hour)</li><li>Reference: ECHRC</li><li>Location: Peterborough</li><li>Type: Temporary</li><li>Closing Date: 09-02-2025</li></ul>HR Co-ordinatorLocation: PeterboroughSalary: £15-18 per hourDuration: Temporary (3 months)Greenacre are pleased to be supporting a Peterborough based housing organisation, with their recruitment of an HR Co-ordinator.Your role will be essential in fostering a collaborative, customer-focused culture within the team, and your proactive approach will help ensure that HR processes run smoothly, contributing to a positive colleague experience.What will you do in the role?<ul><li>Process all maternity and paternity leave, providing support to colleagues, leaders and the Business Partner</li><li>Maintaining accurate and up-to-date colleague records in the HR system and ensuring compliance with data protection legislation</li><li>Manage absence compliance, including overseeing return-to-work processes, supporting in long-term sickness, absence reviews and sickness pay. Provide end to end support for business partners and managers</li><li>ER case management</li></ul>Who would excel in this role?<ul><li>Proficient in Microsoft Office and HR systems</li><li>Strong experience of managing multiple query types and ability to seamlessly switch focus between different tasks quickly</li><li>Strong attention to detail and ability to maintain confidentiality</li></ul>This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business. &nbsp;

HR Co-ordinator

<ul><li>Function: Asset Management</li><li>Seniority: Officer</li><li>Salary: £42,000 (per-annum)</li><li>Reference: DW16</li><li>Location: Hertfordshire</li><li>Type: Permanent</li><li>Closing Date: 31-01-2025</li></ul>Greenacre are pleased to be supporting a housing association, based in Hertfordshire with their recruitment of a property inspector.Our client is vibrant, forward thinking housing association with ambitious plans. Through their plans, reporting and operational activity, they seek to earn and sustain the trust of key stakeholders including their customers, colleagues, statutory and voluntary partners, suppliers, lenders and others.Our client’s aim is to be a great place to work and somewhere colleagues will tell you about the practices that they engage in to develop people to the best they can be.The ideal candidate will have experience identifying and specifying repairs required in housing association’s housing stock, as well as prioritising and overseeing the work.What will you do in the role?<ul><li>Liaise and visit residents to inspect, providing guidance, specifying and prioritising works, where required.</li><li>Accurately undertaking inspections across all settle owned properties, internally, externally and common areas.</li><li>Working with service controllers to ensure works are classified and raised based on defined priorities</li><li>Oversee works, liasing with contractors (internal or external) ensuring adherence to health and safety, time and cost processes</li><li>Have a good understanding of HHSRS.</li><li>Have a strong understanding of building components and potentially a trade background</li><li>Be familiar with the Decent Homes standard guidelines.</li><li>Be flexible to support different types of inspections. Damp, mould and condensation reports, mutual exchanges, post inspections etc.</li></ul>&nbsp;Skills and experience<ul><li>IT skills. Suitable to complete forms and communicate instructions</li><li>Familiarity with handheld data capture devices</li><li>Ability to work collaboratively as part of a team, bringing enthusiasm and a ‘can-do’ attitude.</li><li>The ability to undertake surveys from day one.</li><li>A good understanding of building elements and why they fail.</li><li>A good understanding of why damp, mould and condensation occur, and solutions required to remedy them</li><li>Excellent customer services skills – you want to serve customers and have a passion for ensuring homes are safe and a place they are proud to live</li></ul>To discuss this role in more depth, Dean Wylie on 07715 658148 or click the apply now buttonThis vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Repairs Inspector

Housing Standards Officers play a critical role in ensuring rented housing across Cheshire East meets a safe living standard. The role is to educate, engage and encourage landlords to provide safe housing, and take enforcement action where it is needed to deal with breaches in legislation. Good quality homes can have positive impacts on people's health - and conversely, poorly maintained homes can exacerbate poor physical and mental wellbeing. The Housing Standards team work across a diverse housing sector, but primarily with low-income households in private rented housing, to make sure people's health isn't made worse by poor quality housing. We are recruiting 2 Housing Standards Officers to drive up standards across the rented sector, ensure compliance in how Houses in Multiple Occupation are managed, and tackle issues caused by empty homes. To be successful in this role, you will bring your construction / housing enforcement knowledge and your negotiation and interpersonal skills to effectively manage all stakeholders in the enforcement process, including tenants, private landlords, registered providers of social housing, other accommodation providers, Fire Service, Police, and other Council departments. The role will provide the opportunity to work on a diverse range of cases both in the office and on site in people's homes. You will need good organisational, report writing and IT skills and attention to detail. You will work as part of a team of 6 Housing Standards Officers, 2 Assistant Housing Standards Officers, a Duty Assistant and a Team Leader, as well as colleagues in the wider Housing service who deliver adaptations, domestic retrofit, hoarding support, and housing options. The team works on a hybrid basis; predominantly working from home but also working in our Crewe office at least one day per week. The Council will provide the appropriate IT equipment to enable this. You will be asked to provide a satisfactory basic DBS check as part of the pre-employment checks. For an informal chat about the role, please contact Colin Wyatt on (01270) 685691 or email <a href="mailto:colin.wyatt@cheshireeast.gov.uk" target="_blank">colin.wyatt@cheshireeast.gov.uk</a>

Housing Standards Officer

Accommodation Assistant Location: Sandy Balls Holiday Village, The New Forest, Fordingbridge Salary: £11.44 Per Hour - Paid Weekly Hours of work: Part time Seasonal contract- Various shift patterns available including school hours (10am-2pm) What we need in a nutshell We want you to make our accommodation so clean that it sparkles. So clean that when guests arrive at their accommodation for the first time, we can hear them say "Wow!" Who we are? Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can... well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind. Part of the Away Resorts family, with 27 self-catered parks which all have their unique appeal! Check them out on our website for more information: <a href="http://www.awayresorts.co.uk/" target="_blank">http://www.awayresorts.co.uk/</a>. What you'll be doing As a member of the Accommodation cleaning team you will be responsible for delivering and maintaining a high level of cleanliness in all units of accommodation you are asked to look after. You must be able to demonstrate that you can work to agreed standard and be positive in your nature. Are you a parent looking for work that fits around your busy schedule? We understand the challenges of balancing work and family life. That's why we offer flexible shifts from 10am to 2pm, allowing you to drop off your kids at school and pick them up afterward. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide full training, but you must: <ul><li>Be comfortable working to deadlines as part of a very busy Team</li><li>Have real attention to detail with the highest of standards</li><li>Be adaptable...conscientious and very organised</li></ul>Any previous experience of working in a Cleaning type role is a plus, but not essential. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts which is captured by our Holiday Heroes' mantra of Attentive Amazing Lovers What we can offer you <ul><li>Training &amp; Development</li><li>Uniform provided</li><li>Free car parking</li><li>Holiday Hero discounted Menu</li><li>Discounted holidays across all our parks for you and your friends &amp; family</li><li>Team events</li><li>Employee assistance program</li><li>Excellent opportunities to progress within Away Resorts</li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. GOOD LUCK!

Accommodation Assistant

Job Description Contract Type: Permanent Working Hours: 37 hours per week Worker Type: Hybrid Worker Salary: Starting Salary is £39,513 (Level one) rising to £42,708 per annum pro rata for part-time Location: Byron House, 2A Maid Marion Way, Nottingham, NG1 6HS We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more... Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role Are you passionate about making a real difference in your community? Nottingham City Council is on the lookout for a dynamic and dedicated person to lead on work with communities and partners on innovative approaches to crime and community safety. This isn't just any role - it's a chance to be at the forefront of tackling some of the most pressing issues, from crime reduction and anti-social behaviour to reducing re-offending and combatting serious violence. Key Responsibilities <ul> <li>Lead and develop strategic approaches to crime and community safety</li> <li>Ensure new and emerging issues are approached in a systematic way to ensure effective local responses</li> <li>Support and facilitate effective partnership working</li> <li>Work with partners to achieve better outcomes for Nottingham's citizens.</li></ul>About You The ideal candidate will have: <ul> <li> An understanding of central government policy and legislation relating to crime, anti-social behaviour, reoffending, and substance misuse</li> <li>Good research and analytical skills, and the ability to provide clear written communication that effectively conveys complex information</li> <li>Good partnership and stakeholder management skills</li> <li>Experience of working in a multi-agency team and cross agency partnerships</li></ul>A NPPV (Non-Police Personal Vetting) is required for this post If you are committed to making a difference and have the skills and experience to help lead our efforts in community safety, we can't wait to hear from you! You can find the job description for this post here At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries please contact Phil Broxholme, by email at <a href="mailto:philip.broxholme@nottinghamcity.gov.uk" target="_blank">philip.broxholme@nottinghamcity.gov.uk</a> Closing Date: 19th February 2025 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews are due to be held: w/c 28th February 2025 If you have any technical issues when completing your application, please contact our Employee Service Centre: <a href="https://emss.freshdesk.com/support/home" target="_blank">https://emss.freshdesk.com/support/home</a> By applying to this job, you agree to our Terms &amp; Conditions. About Us Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: <ul> <li>26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually </li> <li>Access to a generous, defined benefit pension scheme offering 17.9%</li> <li>Smart Working - to support your work life balance </li> <li>Health and wellbeing benefits including access to our Employee Assistance Programme</li> <li>Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!</li></ul>Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Community Safety Officer

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Cheltenham. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Resident Liaison Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. An exciting role has become available for a Recovery Coordinator within our Intensive Support Team. The Intensive Support Team sits within our Severe Multiple Disadvantage (SMD) Programme, offering high level support for those that have additional barriers in accessing services. As a Recovery Coordinator, you will take a holistic approach in supporting people in their recovery from substance use. As part of the Intensive Support Team, your job will be to work with people to identify how we can support them better, and what we can do to create 'equity' in accessing support. The New Project is a multi-agency approach which aligns with Birmingham's Vision and Strategy for Adult Social Care, prioritising prevention, early intervention, and long-term wellbeing. Location: Birmingham Full Time Hours: 37.5 per week Full time Salary Range: £27,449.53 - £31,529.41 Dependent on experience (pro rata for part time hours) Responsibilities As a Recovery Coordinator with Change Grow Live, you'll be at the heart of a dedicated Intensive Support Team, working alongside Trident and St Basils to provide wraparound support to individuals with multiple and complex needs. These may include substance misuse, mental health challenges, housing instability, and social isolation. This is not your typical support role. You'll be part of a dynamic, multi-agency team delivering intensive, personalised interventions that go beyond standard service provision. You'll work closely with individuals referred by a panel, offering weekly structured support designed to build resilience, promote independence, and empower people to move forward in their lives. About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Apply Today! If you're ready to elevate your career and in making a meaningful impact on the lives of those we work with. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Chardine Roberts | <a href="mailto:chardine.roberts@cgl.org.uk" target="_blank">chardine.roberts@cgl.org.uk</a> | 07469355987 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate, and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our services in Knowsley? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team at our Knowsley service. We are actively seeking an enthusiastic and dedicated Non Opiate Recovery Coordinator to contribute to our successful service. Our service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Location: Knowsley Hours: Full-time (37.5 hours per week) Salary: £27,449.53 - £31,529.41 dependent on experience (based on full time working hours, pro rata for part time) Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Delivering a non-opiate group work programme</li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li><li>Working with employers and the wider community to engage people who use non-opiate substances</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a friend scheme</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Antony Ungi | <a href="mailto:anthony.ungi@cgl.org.uk" target="_blank">anthony.ungi@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate, and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our services in Tunbridge Wells? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team at our Tunbridge Wells service. We are actively seeking enthusiastic and dedicated Recovery Coordinators to contribute to our successful service. Our Tunbridge Wells service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Location: Based in Tunbridge Wells Full Time Hours: 37.5 hours per week Full Time Salary Range: £27,449.53 - £31,529.41 (pro rata for part time hours) Responsibilities About us: Our Tunbridge Wells service provides recovery support for individuals who use our services. Our goal is to empower individuals, providing holistic support and treatment tailored to their needs. We offer both one-to-one and group sessions, along with medical treatments. The Role: As a Recovery Coordinator, you will play a crucial role at the forefront of our services in Tunbridge Wells. Your responsibilities will include: <ul><li>Assisting individuals from the moment they join our service and guiding them throughout their journey of treatment and recovery.</li><li>Offering screening, assessment, and personalised recovery planning, along with onward referrals for further support.</li><li>Collaborating with each individual to facilitate social (re)integration, empowering them to lead meaningful lives, emphasising recovery, resilience, peer support, and self-determination.</li><li>Crafting custom workshops designed to meet the unique needs of our service users, covering topics like anger management, sleep disorders, relationships, and more.</li></ul>About You: To thrive in this role, we are looking for individuals who: <ul><li>Possess an understanding of substance misuse and relevant experience in this field or a related area.</li><li>Have excellent verbal and written communication abilities, along with proficient IT skills. </li><li>Are supportive team players with robust interpersonal skills, capable of collaborating effectively with a diverse range of professionals, agencies, and internal/external stakeholders.</li></ul>Becoming a part of our team involves joining a supportive environment dedicated to making a difference. We offer: <ul><li>Competitive salary and benefits package.</li><li>Ongoing professional development and training.</li><li>25 days holiday (+ bank holidays), yearly for the first five years.</li><li>Wellness initiatives and employee assistance programs.</li><li>Contributory pension scheme.</li><li>Various discounts and benefits.</li><li>Opportunities for career development and progression.</li><li>Refer a Friend Scheme</li></ul>Apply Today! If you're prepared to take your career to the next level and make a positive difference in the lives of vulnerable individuals in West Kent. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. We look forward to hearing from you! Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Dimitra Sampani | <a href="mailto:dimitra.sampani@cgl.org.uk" target="_blank">dimitra.sampani@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

We are looking for a lettings officer to join our estate management team, leading on the management of our residential property portfolio across Dorset. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months. What it's like to work here You will be part of a team looking after our large and varied residential portfolio, which includes properties in Kingston Lacy, Purbeck and West Dorset. The properties range from chocolate box thatched cottages to large farm houses. The role includes managing new lettings, carrying out rent reviews and working with the general trades team on refurbishment of vacant properties as well as general repairs and maintenance. Our main office is located at Tisbury, however your working location can be flexible and there are offices on most of our estates. What you'll be doing You'll be responsible for letting and ongoing management of our residential let estate. You'll work closely with the property and consultancy teams to provide the highest quality service to your colleagues and our tenants. You'll ensure high standards are maintained across the let estate; appropriate income generating opportunities are realised; and excellent tenant relationships are sustained. You'll ensure that NT cottages are places where people want to live - and to stay. Please also read the full role profile attached to this advert Who we're looking for We'd love to hear from you, if you have: • Demonstrable knowledge of residential lettings environment and an understanding of the local market • Strong knowledge of relevant legislation and how that applies in the National Trust context • Strong data management and analytical skills and the ability to support managers in the decision making through provision of data • Strong demonstrable consulting skills of listening, building trust and acting to deliver a high-quality service • Some understanding of residential property refurbishment and the ability to produce specifications • Excellent communication skills The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places

Lettings Officer

Newham FE College are excited to be recruiting for a Learning &amp; Development Advisor. The learning and development function is newly established at Newham College and we're looking to build our capacity to further support the organisation. This is an exciting opportunity to build and shape a function for the future. This role will provide you with the opportunity to support creating a learning culture through the delivery of impactful Learning and Development (L&amp;D) interventions. Supporting the Learning and Development Manager and wider HR Team, you will pro-actively support learning and development at a local level including leading focus groups, facilitation, coaching conversations with managers. You will also support the wider Learning and Organisational Development team in learning design and honing our core learning offer and implementing this. It will involve all aspects of Learning and Development such as coaching and mentoring, training organisation and facilitation, learning evaluation and impact and learning design. About You: We are looking to hear from candidates who have the following skills/experience: <ul> <li>Experience of building relationships with key stakeholders.</li> <li>High quality presentation and facilitation skills.</li> <li>Experience in learning and development design.</li> <li>Great knowledge of different Learning and Development interventions.</li> <li>Proven ability to display impact through programmes and interventions.</li> <li>Competency in LMS platforms iTrent would be particularly advantageous.</li> </ul>The ideal candidate will be CIPD qualified or have relevant learning and development experience, be highly motivated and bring innovative ideas to help shape culture. Duties of the role include: <ul> <li>Supporting the L&amp;D Manager to implement iTrent LMS and implement associated learning and development processes.</li> <li>Plan, deliver and source a range of development interventions to meet the needs of individuals and the College's strategic aims</li> <li>Collating and responding to development needs arising out of the College Performance Development Review process</li> <li>Undertake training needs analysis.</li> </ul> Equality, Diversity and Inclusion The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College's mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes. Safeguarding of Children and Vulnerable Adults The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. All posts in the College are subject to a List 99 check and Disclosure and Barring Service check at Enhanced Level. Recruitment Process The email account you use to apply will be used for recruitment communication. Please ensure that you use an email account that you regularly monitor. We reserve the right to close the vacancy early, should we receive sufficient applications.

Learning and Development Advisor

Job Description About the role We have 2 new opportunities for Lettings Officers to join our team in Oldham on a full time permanent contract. You will work closely with several of our customer-facing teams to ensure our homes are let within target and safely deliver the lettings service, in the Guinness Service Style, achieving positive outcomes for Guinness and customers. You will manage the end-to-end lettings process and focus on the allocation of our homes, conducting applicant eligibility and pre-tenancy procedures.Liaising with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will need to demonstrate recent experience of providing lettings services within social housing, with a passion for great customer service always striving to enhance customer experience and improve performance. You will also be able to demonstrate the below essential skills and experience: <ul> <li>Experience &amp; understanding of letting homes in the social housing sector.</li> <li>Proven ability to work methodically, follow agreed procedures and accurately record data and information.</li> <li>Proven ability to provide timely, accurate and clear responses to routine customer enquiries - by telephone, email, text and in writing. Experience &amp; understanding of letting homes in the social housing.</li> <li>Good oral and written communications and 'can do' attitude.</li> <li>Exceptional time management and organisational skills</li> <li>Able to demonstrate the Guinness Behaviours.</li> <li>CIH Housing Practice Level 3 is desirable.</li></ul>If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £33,487 (£36,850 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday, Hybrid Location: Gateshead Sat, Staithes Bus P, Gateshead If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front-line worker to put customer first. About you We are looking for someone who: <ul> <li>Has a proven track record of delivering a high-quality customer service function, preferably in the housing sector.</li> <li>Has effective stakeholder management, both internally and external to the organisation.</li> <li>Is customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.</li> <li>Has excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.</li> <li>Has a proven track record of successfully solving difficult problems.</li> <li>Has a proven track record of demonstrating initiative to proven activities.</li> <li>Has the ability to remain calm in a pressurised environment.</li> <li>Is proficient use of a range of IT packages including Microsoft Office.</li> <li>Is an excellent team player who can work flexibly to meet business requirements.</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Pro-actively manage, maintain and improve designated social housing neighbourhoods, dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.</li> <li>Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process.</li> <li>Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes.</li> <li>As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies.</li> <li>Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.</li> <li>Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively.</li> <li>Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.</li> <li>Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate.</li> <li>Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers.</li> <li>Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources.</li> <li>Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers.</li> <li>Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability.</li> <li>Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases.</li> <li>Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service.</li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required.</li> <li>Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs.</li> <li>Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process.</li> <li>Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements.</li> <li>Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required.</li> <li>Contribute to the continuous improvement of processes and procedures.</li> <li>Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for.</li> <li>Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.</li> <li>Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement</li> <li>Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li> <li>Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li></ul>Person specification Essential <ul> <li>Driving license</li> <li>Proven track record of delivering a high-quality customer service function, preferably in the housing sector.</li> <li>Effective stakeholder management, both internally and external to the organisation.</li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.</li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.</li> <li>Proven track record of successfully solving difficult problems.</li> <li>Proven track record of demonstrating initiative to proven activities.</li> <li>Ability to remain calm in a pressurised environment.</li> <li>Proficient use of a range of IT packages including Microsoft Office.</li> <li>Excellent team player who can work flexibly to meet business requirements.</li></ul>Desirable <ul> <li>Experience of agile/flexible working.</li> <li>Experience of forecasting and managing a budget.</li> <li>Experience of setting work priorities and arrangements, being self-led and working with minimal supervision.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Officer

Bank Waking Night Concierge Park Road, 14 Park Road, Hunstanton, Norfolk, PE36 5BP £11.61 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Waking Night Concierge at our Homelessness Support Service at Park Road in Norfolk. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Waking Night Concierge will include: <ul> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing good relationships with customers, helping them develop life skills</li> <li>Handling occasional emergency/challenging situations</li> <li>Going above and beyond to ensure an excellent service is provided to our customers</li> <li>Occasionally organising and running social activities</li> <li>Some health and safety responsibilities e.g. fire safety checks</li> <li>Ensuring the security of the service is maintained</li> <li>Writing and updating customer notes</li> <li>This role will require lone working role for the majority of the shift</li></ul>Skills and experiences: <ul> <li>Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse</li> <li>Previous experience working under challenging circumstances</li> <li>Good communication skills</li> <li>Ability to use IT systems confidently</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 223503 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Bank Concierge Homelessness

Bank Project Worker Park Road, 14 Park Road, Hunstanton, PE36 5BP £12.50 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Project Worker at our Homelessness Service, Park Road, Norfolk. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. Through day-to-day personalised support, we help people who have experienced or who are at threat of homelessness by helping them to succeed in education or employment, improve mental well-being or overcome reliance on addictive substances. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Project Worker will include: <ul> <li>Ensuring that relevant support is provided to empower our customers to maximise their own potential and level of independence</li> <li>Assessing customers' needs by writing and updating support plans</li> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing professional relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li> <li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li> <li>Handling occasional emergency situations</li> <li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul> <li>Experience of working with vulnerable adults, people with mental health needs or substance misuse</li> <li>A positive, can-do attitude</li> <li>Ability to work as part of a team and on own initiative</li> <li>Ability to hit the ground running and work under challenging circumstances</li> <li>Good communication skills</li></ul><ul> <li>Adaptable to internal and external changing demands</li> <li>Basic knowledge of Microsoft Word and Excel or similar</li> <li>NVQ3 in Health &amp; Social Care, or willing to work towards</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 223501 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Bank Project Worker Homelessness

Description The job itself We have an exciting opportunity to join the Housing Services Section in delivering front line services to the public. This is a time of change for Social Housing Providers which will involve changes in the services offered and the interaction with consumers. We are looking for a person who is not only keen to manage on a day-to-day basis a patch of approximately 400 council properties, but also is keen to develop resident involvement and the housing service within the area. The post will be based at Goole Council Offices, however, the Council anticipates that the successful candidate will work in a blended way combining both working from home, from other centres and the office and is keen to offer flexibility to this role where this benefits both residents and officers. The work is challenging and varied including general tenancy and estate management (which includes progressing possession cases through the County Court), housing allocations and void property control, providing housing advice and general homelessness advice. The successful applicant must have a sound knowledge of housing legislation and policy and have experience in housing, however, we are keen to help officers to develop and will offer both professional and specialist training to the right candidate. Job Outline and Employee specification

Housing Management Officer

Medway Council Landlord Services owns and manages around 3200 homes in the Medway area. We aim to provide excellent services to tenants. We are a high performing customer focussed service. Our performance is excellent when compared with other similar housing organisations. We are looking for an experienced, dynamic, and highly motivated Tenancy Management professional to join our Tenancy Team and help us continue to provide excellent services to our customers. Main duties include:<ul> <li>To deal with complex cases where the tenancy may be at risk. This may include self-neglect cases or hoarded properties, to attend professional's meetings and to work closely with the Tenancy Management Sustainment Officer.</li> <li>To carry out Lettings and Sign-ups on Medway Council properties and garages.</li> <li>Dealing with a wide range of tenancy management functions such as mutual exchange requests, succession and change of tenancy requests.</li> <li>Consulting with and working closely with our customers to ensure their views are considered around the management of their homes.</li> <li>Carrying out tenancy visits that includes introductory tenancy visits and tenancy audits.</li> <li>Carry out estate inspections and ensure that our estates and blocks look as good as possible through regular inspections and good liaison with our cleaning and grounds maintenance contractors.</li> <li>Ensure that Medway Council are compliant in gas servicing and representing the Council in Court for no access properties as and when required.</li> <li>To attend surgeries on a regular basis and to represent the Tenancy Team at Community events.</li> <li>Work closely with the Tenancy Management Anti-Social Behaviour Officer where there is a cross over of anti-social behaviour and other tenancy breaches.</li> <li>To cover the Housing Duty Phone line on a rota basis.</li> </ul>You must be able to demonstrate:<ul> <li>Experience of working in a social housing management environment, ideally within a local authority environment.</li> <li>Excellent customer service skills.</li> <li>A working knowledge of tenancy management law and good practise.</li> <li>A commitment to teamwork, and to providing excellent customer services.</li> <li>A current driving license and daily access to a vehicle.</li> <li>A standard DBS check required.</li> <li>Able to prioritise and manage your own workload and meet competing deadlines.</li> </ul>In return we offer you: <ul> <li>Generous annual leave entitlement</li> <li>Generous local government pension scheme package</li> <li>Access to wider training and development qualifications</li> <li>Flexible working scheme</li> <li>Travel plan discounts</li> <li>Car Benefit Scheme from Tusker</li> <li>Access to CAREFIRST advice &amp; counselling service</li> <li>Employee discount scheme for national and local retailers</li> <li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a> </li> </ul>We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day's paid leave to undertake a volunteering activity which supports climate change. Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula. Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. We provide all local Government services for a quarter of a million people, looking after education , environment , social care , housing , planning , business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively. Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. If you would like an informal discussion on this role, please contact Chris Rourke (Tenancy Manager) on 01634 333344. Interviews are due to take place on the 7 March 2025. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile Equal Opportunities Commitment Statement Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. For further information please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date. How to apply Please be advised that we only accept online applications submitted through JobsGoPublic ATS If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.

Tenancy Management Officer

Job summary Heart of Bath are looking for a part time Homeless Health Outreach Advanced Nurse Practitioner. We are a Practice based across 2 sites in theCity of Bath. We have a diverse team of clinical and non-clinical staff whowork together to provide care for our 26,500 patients and provide care for Julian House. The post holder will be responsible for providing health assessment and nursing care for homeless people who have long term health issues who are not regularly accessing primary care services. The role includes ensuring patients are registered with primary care services and are supported to attend appointments to meet their health needs and access preventative care. Main duties of the job Main responsibilities: <ul><li>Provision of appropriate and regular screening assessments based on current research in relation to the health needs and problems of homeless people.</li> <li>Management of chronic diseases</li></ul><ul><li>Health care triage, assessment and treatment</li></ul><ul><li>Patient advocacy, referral/linkage to primary care, support for medication adherence</li></ul><ul><li>Health education, support for chronic health conditions, and self-management goal setting and support</li> <li>Deliver proactive promotion of health services to the local homelessness community ensuring that they are aware of the services available to them</li></ul>About us Heart of Bath is a Practice based across 2 sites in the City of Bath. We have a diverse team of clinical and non-clinical staff who work together to provide care for our 26,500 patients and provide care for Julian House as well as care homes. We Offer competitive rates of pay, 6 weeks annual leave, NHS pension, cycle to work scheme and an employee assistance programme. Job description Job responsibilities In this position you will carry out complex health assessments and identify health and social care needs to patients at the Julian House Homeless Centre. The post holder will be responsible for providing health assessment and nursing care for homeless people who have long term health issues who are not regularly accessing primary care services. The role includes ensuring patients are registered with primary care services and are supported to attend appointments to meet their health needs and access preventative care. Main responsibilities: <ul> <li>Provision of appropriate and regular screening assessments based on current research in relation to the health needs and problems of homeless people.</li><li>Management of chronic diseases</li></ul><ul> <li>Health care triage, assessment and treatment</li></ul><ul> <li>Patient advocacy, referral/linkage to primary care, support for medication adherence</li></ul><ul> <li>Health education, support for chronic health conditions, and self-management goal setting and support</li> <li>Deliver proactive promotion of health services to the local homelessness community ensuring that they are aware of the services available to them</li></ul>Job description Job responsibilities In this position you will carry out complex health assessments and identify health and social care needs to patients at the Julian House Homeless Centre. The post holder will be responsible for providing health assessment and nursing care for homeless people who have long term health issues who are not regularly accessing primary care services. The role includes ensuring patients are registered with primary care services and are supported to attend appointments to meet their health needs and access preventative care. Main responsibilities: <ul> <li>Provision of appropriate and regular screening assessments based on current research in relation to the health needs and problems of homeless people.</li><li>Management of chronic diseases</li></ul><ul> <li>Health care triage, assessment and treatment</li></ul><ul> <li>Patient advocacy, referral/linkage to primary care, support for medication adherence</li></ul><ul> <li>Health education, support for chronic health conditions, and self-management goal setting and support</li> <li>Deliver proactive promotion of health services to the local homelessness community ensuring that they are aware of the services available to them</li></ul>Person Specification Qualifications Essential <ul> <li>Qualified Advanced Nurse Practitioner</li> </ul> Experience Essential <ul> <li>ANP Experience</li> </ul> Desirable <ul> <li>Outreach experience would be advantageous.</li> </ul>Person Specification Qualifications Essential <ul> <li>Qualified Advanced Nurse Practitioner</li> </ul> Experience Essential <ul> <li>ANP Experience</li> </ul> Desirable <ul> <li>Outreach experience would be advantageous.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Heart of Bath Medical Partnership Address 45 Upper Oldfield Park Bath BA2 3HT Employer's website

Homeless Health Outreach Advanced Nurse Practitioner

The role Join Our Team as an Accommodation Manager! Are you ready to lead and inspire? As an Accommodation Manager, you'll be at the heart of our vibrant student and keyworker communities. You'll manage and upskill a dynamic team, provide top-notch support, and travel between our exciting sites. Your role will include: <ul> <li>Crafting and managing the annual site budget</li></ul><ul> <li>Keeping financial records in check</li></ul><ul> <li>Maximizing income by managing rent arrears and supporting residents</li></ul>You'll also ensure high occupancy levels by managing voids, collaborating with partners, and driving local marketing initiatives. Plus, you'll lead community events and promote a cohesive living environment. Working closely with our surveying team, you'll oversee repairs and maintain optimal stock levels. Compliance with health and safety regulations is a must, and you'll embed a performance-driven culture while managing relationships with the NHS and universities. If you're a strong manager with a passion for excellence and a commitment to our values, we want to hear from you! Join us and make a difference! You must possess a full clean UK driving license with access to your own vehicle ! What you'll have <ul> <li>Strong Management skills and experience.</li></ul><ul> <li>Understanding of NHS hospital Key Worker accommodation services or similar, including best practice, the regulatory framework and relevant legislation within which Registered Providers operate.</li></ul><ul> <li>Knowledge of IT systems for the management of residential lettings, customer contacts, property management and compliance.</li></ul><ul> <li>Understanding health and safety and compliance in a residential setting.</li></ul><ul> <li>Strong Budget management skills</li></ul><ul> <li>Customer focussed</li></ul>In your supporting statement, please address how you meet each of the above criteria providing real examples. Advert closing date: Sunday 16th January 2025 at 23:59 About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Accommodation Manager

Contract terms Starting salary: PO5 (£50,574 - £53,607) Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type: Fixed term contract (6 months from start date) Closing date: Sunday, 9th February 2025 at 23:59 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role We are seeking an enthusiastic, empathetic, and experienced housing professional to join our fast-paced Tenancy Management Team on a 6-month fixed-term basis. In this role, you will provide a comprehensive Tenancy Management Service to our residents, supporting them in sustaining their tenancies. Additionally, you will be responsible for the line management of five officers, offering guidance, support, and managing their performance. About the team Reporting to the Head of Tenancy and Communities, you will have direct line management of up to five dedicated officers. This role covers the West and Central areas of the Borough, working alongside the Housing Manager responsible for the East. Collaboration with the wider cross-functional team within the Directorate is essential, as Haringey fosters a one-team approach with no silo working. About you We are seeking an individual with drive and passion for providing a high-quality Tenancy Management Service to residents, ensuring they are at the heart of what we do. If you can lead a high-performing team, think on your feet, make decisions, and have an in-depth knowledge of the regulatory framework within the housing sector, we would like to hear from you. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Manager

Contract Terms Contract Type: Full -Time, Permanent Salary: PO2 £41,442 - £44,331 per annum Interview: w/c 10th March 2025 Closing Date: Sunday 23rd February 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role This is a busy role with competing demands, so you will need to be able to think and work efficiently in a busy environment. You will be a team player who is articulate, organised, and able to work well under pressure delivering first class homeless prevention and assessment services. You will be part of a large team of advisers working across the borough delivering first class homeless prevention and assessment services. About you We need a strong communicator who can work effectively and manage a varied caseload. You will be a self-starter who works well on own initiative and as part of a team. An aspiration to assist in homelessness prevention and ability to work collaboratively with other departments, as you will be joining an experienced team who are passionate about the service they deliver. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Needs Officer

Location: Middlesex Salary: Circa £38,000 per annum Working Arrangement: Hybrid working availableKey Responsibilities<ul><li>Deliver an effective housing management and resident support service, fostering strong and sustainable communities.</li><li>Plan and execute comprehensive block and estate management inspection programs.</li><li>Empower residents to live independently and to their fullest potential.</li><li>Collaborate with colleagues, specialist teams, and contractors to deliver exceptional service.</li><li>Meet or exceed performance targets in key areas such as void management, income collection, and customer satisfaction.</li><li>Address issues of anti-social behaviour and safeguarding with resilience and sensitivity.</li><li>Serve as the primary contact for local stakeholders, nurturing positive relationships and partnerships.</li><li>Maintain accurate customer records and ensure residents are engaged in decision-making processes.</li></ul>About You<ul><li>A good standard of education with relevant qualifications in housing management desirable.</li><li>Experience working in a service role, preferably within the housing or property sector.</li><li>Strong customer service skills with the ability to communicate effectively.</li><li>Proven problem-solving abilities and the capacity to work autonomously.</li><li>Proficiency in technology and a willingness to adapt and learn.</li><li>A full driving license and access to your vehicle are essential.</li></ul>How to ApplyIf you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

Annual salary: up to £35,000.00 Housing Advisor - 'Find your own accommodation' scheme Bordon, Hampshire Full Time, up to 9 months FTC, with potential to extend - 40 hours per week Up to £35,000 per annum plus £3,800 company car allowance About the role: We are collaborating with our client to resettle families in the UK under the Afghan Resettlement and Assistance Policy. Initially, these families will be housed in various accommodation bases, known as the transit estate, before moving to permanent homes within the community. Over the next nine months, Mears will assist service users in securing private rental homes across the UK. This position is part of the housing team, collectively responsible for supporting frontline delivery and meeting contractual requirements. As a Housing Advisor, you will play a crucial role in providing housing solutions and delivering exceptional service to our service users and the community. You will assist Afghan families in finding suitable homes in the private rental market. Additionally, you will identify new partnership opportunities while ensuring excellent customer service, performance, and full compliance with the contract. As a Housing Advisor, you will discuss options with family households and single person households, to help facilitate a seamless move. Taking the service users through the whole journey from understanding their needs to securing the property and moving in. You will deliver personalised support to service users through bespoke casework and facilitating housing drop-in clinics. We will work in partnership with the receiving LA to ensure required support will be in place once a property is agreed. What are we looking for? <ul><li>Previous experience working within the housing sector / working with vulnerable people</li><li>Previous experience working within the refugee sector would be ideal</li><li>A thorough understanding of the UK benefit system</li><li>Deadline management</li><li>Strong interpersonal communication skills</li><li>Ability to build internal relationships, and manage dispersed teams</li><li>Negotiation knowledge</li><li>IT literate</li><li>Excellent communication</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays (pro rata)</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Choice of company car or car allowance </li><li>Access to EAP Counselling sessions</li></ul>If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on <a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>. We look forward to hearing from you soon. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.

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