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This is an exciting opportunity for an ambitious individual to make a real difference. We are a financially strong and independently minded organisation. We are proud to be part of the Community Housing Sector, working across Warrington to improve lives and opportunities.&nbsp;WHA has undergone a lot of change over the past few years, and we are looking for someone who can help us continue that journey and help cement the good progress we have already made. &nbsp;Are you ready to take on a rewarding challenge? We’re looking for a dynamic, hands-on Head of Assets to oversee all things property-related at WHA. As a housing provider managing over 1,500 properties, you’ll play a key role in ensuring compliance, managing planned investment works, overseeing response repairs, and leading our efforts to meet sustainability and energy performance goals.In this fast-paced and varied role, you’ll be responsible for ensuring our properties meet all regulatory standards and compliance requirements, managing planned investment projects while ensuring response repairs are delivered efficiently, and driving our sustainability initiatives to improve energy ratings. You’ll also guarantee customer satisfaction and continually seek ways to improve the service we deliver, while staying ahead of industry changes and best practices.We’re looking for someone who is a natural multitasker, comfortable juggling competing priorities and deadlines, and a strong communicator capable of providing assurance that our services meet both customer expectations and regulatory frameworks. You’ll be a team player who thrives in a collaborative, performance-driven environment and a leader who isn’t afraid to challenge poor performance and drive improvement. Passion for making a real impact on the community we serve is essential.At WHA, we believe in collective responsibility, driving performance, and delivering value for money. We are committed to managing risks effectively and addressing the tough issues head-on.The ideal candidate will be an expert in report writing, presenting clear and concise information, planning and managing programmes of work, and identifying opportunities to embed best practices. Above all, our homes must be safe, decent, and warm, and customer satisfaction is at the heart of everything we do. If you’re self-motivated, outcomes-focused, and ready to lead, we’d love to hear from you.&nbsp;Please send your CV, along with a supporting statement of no more than 2 sides of A4 which outlines how you meet the criteria for the role to <a href="http://jobs@wha.org.uk/" target="_blank">jobs@wha.org.uk</a> – CV’s alone will not be considered.No Agencies PleaseClosing date: Wednesday 5th March 2025Interviews: Monday 17th and Tuesday 18th March 2025<a href="https://www.wha.org.uk/wp-content/uploads/2025-Head-of-Assets-Information-Pack.pdf" target="_blank">2025 Head of Assets Information Pack</a><a href="https://www.wha.org.uk/learn-about-wha/corporate-info/" target="_blank">Corporate Information</a><a href="https://www.wha.org.uk/wp-content/uploads/WHA-0640-How-We-Work-at-Warrington-Housing-Association-V2-1-1-2.pdf" target="_blank">How We Work at Warrington Housing Association</a><a href="https://www.wha.org.uk/wp-content/uploads/WHA-0030-Recruitment-and-Selection-Policy-V5-2.pdf" target="_blank">Recruitment and Selection Policy</a>

Head of Assets

<ul><li>Function: Asset Management</li><li>Seniority: Head of Service</li><li>Salary: £64,097.50 (per-annum)</li><li>Reference: GT-HoAS&amp;C-NPH</li><li>Location: Northamptonshire Partnership Homes, Saint James' Mill Road, Northampton</li><li>Type: Permanent</li><li>Closing Date: 16-02-2025</li></ul> Are you an experienced strategist with a strong track record in managing Asset data, performance and the “Big 6” areas of Compliance? Northamptonshire Partnership Homes is seeking a Head of Asset Strategy and Compliance to join their senior leadership team to manage the strategic Asset Management including asset data, stock condition surveys, asset performance and all the big 6 areas of compliance.Northampton Partnership Homes (NPH) is an ALMO (Arms Length Management Company), wholly owned by West Northamptonshire Council but has its own management team and Board of Directors. They currently manage around 11,500 properties across the Northamptonshire region.Why Join NPH?As Head of Asset Strategy and Compliance, you will lead the development and delivery of the asset management strategy, lead the asset strategy team to devise, develop and ensure compliance of NPH’s annual asset investment programme and be responsible for the effective collection, recording, maintaining and analysing all asset management data of NPH stock. You will also be responsible for ensuring the “Big 6” is compliant and the relevant legislation is in place and processes and procedures for ensuring 100% compliance.Reporting to the Assistant Director of Asset Management you will be accountable for performance improvement, service development and driving asset strategy decisions to ensure NPH’s housing meet local demand and provides value for money.<ul><li>Ensure asset strategies are in place to develop contracts for internally and externally delivered works: repairs, voids and planned asset investment and the compliance contracts’ including all other asset and estate management contracted services.</li><li>Work closely with NPH’s Sustainability Manager to ensure the best use of sustainability data when developing the asset strategy and investment programme.</li><li>Responsible for forward planning process for the 5, 10, 15 and 30 year asset investment programmes and on-going rolling programme planning.</li><li>Manage the planning cycle to ensure full 12 months of programmed activity each year.</li><li>Plan and manage procurement capability for asset management, ensuring the central contracts register is maintained.</li><li>Ensure programmes meet NPH’s statutory responsibilities to include H&amp;S, HHSRS, Fire, Gas, Electrical, Legionella etc. compliance</li><li>Ensure the compliance to all Health &amp; Safety Regulations, all statutory requirements and best practice within the Asset Investment team.</li></ul>Essential Requirements:<ul><li>An individual who can lead by example and lead a positive working culture amongst the team</li><li>Knowledge and understanding of the housing sector</li><li>Knowledge and understanding of building construction, property maintenance and improvements</li><li>Experience of formulating asset management strategies and developing investment programmes of works and services</li><li>Experience in managing asset management data.</li><li>Track record of developing performance in a strategic and compliance environment.</li><li>Ability to apply strong specialist skills to managing strategic (planning &amp; programming) areas of responsibility</li></ul>How to ApplyIf you are ready to lead with purpose and make an impact, please submit your CV and a covering letter outlining how you meet the essential criteria to <a href="mailto:garry@greenacre-recruitment.com" target="_blank">garry@greenacre-recruitment.com</a> by Sunday 16th February 2025 at midnight.Northampton Partnership Homes believes that diversity drives innovation and strengthens our community. We welcome applications from individuals of all backgrounds, experiences, and perspectives. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute. We particularly encourage applications from individuals from underrepresented groups, including but not limited to those from different ethnic backgrounds, gender identities, ages, abilities, and socio-economic statuses.For more information, please contact our retained consultant, Garry Thomas at Greenacre Recruitment on 07885 978 446 or <a href="mailto:garry@greenacre-recruitment.com" target="_blank">garry@greenacre-recruitment.com</a>

Head of Asset Strategy & Compliance

We’re seeking experienced Service Charge Officers to join a leading organisation on a temporary basis until July 2025 (with potential to extend). This is a fantastic hybrid role offering flexibility and the chance to make an impact in the social housing sector.Key Details:* Hourly Rate: £18.93 PAYE / £23.47 Umbrella * Contract: Until July 2025, with potential to extend * Availability: 6 positions available * Working Model: Remote working with 1 day per month to report to London office.Your Role:As a Service Charge Officer, you’ll ensure accurate, timely, and transparent reporting of service charges for residents across tenures. Key responsibilities include:* Managing service charge enquiries from residents and internal staff. * Investigating and resolving disputes, including attending meetings with residents. * Collaborating with analysts to ensure accurate service charge estimates. * Supporting rent teams with service charge-related queries. * Contributing to service charge-related projects and ensuring compliance with legislation and best practices.What We’re Looking For:* Knowledge of landlord and tenant legislation, particularly regarding service charges. * Proven experience delivering service charges in a customer-focused environment. * Strong numeracy skills and advanced proficiency in Excel (data handling and manipulation). * Familiarity with ERP and CRM systems. * Excellent communication skills, adaptable to different audiences.Why Join?This is a unique opportunity to work in a dynamic team environment where your expertise will directly impact residents’ satisfaction and the organisation’s success. Apply now to become part of a forward-thinking team!

Service Charge Officer

We have a new vacancy for an Experienced Fire Engineer to work for a leading consultancy based in London. This is a 95% remote working permanent opportunity paying up to £90k per annum + a number of company benefits.There will be very occasional requirement to travel to the company offices in Central London with some UK wide travel necessary therefore the applicant must be willing to travel when necessary.Overview A fire engineer uses science and engineering principles to protect people and property from the devastating effects of fires. Fire engineers design fire safety measures, conduct fire risk assessments and ensure the structural integrity of buildings. A fire engineer also coordinates fire safety standards and regulations to minimise fire-related risk.The role involves regular site inspections, analysis and evaluation of fire control methods and the development of emergency plans. Fire engineers use their knowledge of fire dynamics and human behaviours to ensure the safety of everyone occupying a building.Key duties: The fire engineer’s key duties typically include: * writing fire strategy reports for new buildings and retrospective reports existing using the company template * producing fire safety management plans using the company template * identifying possible fire-related risks and reducing or eliminating them * making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (‘fire strategy’) * incorporating fire safety procedures into designs – such as sprinkler systems, smoke control systems, fire alarms, Fire Service facilities and emergency escape routes and exits, to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour * making recommendations for the materials used in the construction or refurbishment of a building and for existing buildings * keeping up to date with regulations and legislation * visiting project/construction sites to conduct site inspections and advise on the installation or implementation of the designs * providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and so on * providing a variety of fire consultancy services to our varied client base * liaising with local authorities, architects and building control professionals as and when requiredMinimum requirements:* Membership of the Institution of Fire Engineers (MIFireE). * BEng, BSc, MSc in Fire Engineering or Fire Safety. * At least 5 years’ experience in a similar position producing fire strategy reports and fire consultancy services for both residential and commercial buildings. * Good understanding of ADB, BS9999, BS9991 and other current guidance and legislation.Other responsibilities include:* Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the field * To respond to requests for client work and proposals * Be exemplar in client management and relationship building * Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects and to undertake regular project reviews * To follow all financial procedures in the delivery of projects * Ensure the use of the use of internal technical tools and methodologies in delivery of projects to the standard set * Contribute to a rolling forecast to provide visibility of future workload * Monitor individual performance versus targets and actively manage optimal output * Delivery against Key personal and business KPIs * Support junior members of staff in delivery of consultancy services * To support the team and other departments to achieve company goals * Ensure full implementation and use of the competency framework * Support as required in the definition of the current and future market, market driver and service offerings of the business * Marketing the relevant services of the company to existing and new clients * Liaison with a broad range of stakeholders at all levels of an organisation * Operational site experience including basic H&amp;S requirements * Strong analytical and report writing skills * Positive approach to the challenges of change and see change as an opportunity * Ability to prioritise and schedule objectives to optimise time, cost and quality * Excellent communication skills

Senior Fire Engineer

About the role The role covers a varied and wide range of Private Sector Housing functions, knowledge and skills. There are currently two vacancies in the private sector housing standards team and one in the private sector housing operations team. The standards team predominantly deal with housing conditions and the operations team predominantly deal with Houses of Multiple Occupation. Whilst knowledge and experience will be taken into account, successful applicants will need to have the ability to work in either team. The following activities may be undertaken as part of the role: To contribute to the delivery of the Council's mandatory and non-mandatory Private Sector Housing (PSH) services provided to private landlords, tenants and owner-occupiers on a day-to-day basis. To provide informal advice and support to service users, plus take formal action when needed in accordance with the Council's Enforcement Policy and under the current legislative framework to tackle disrepair and hazards. To assist in providing a range of grants to service users living in the private housing sector, including Home Repair Grants. To provide wide ranging advice on PSH issues and housing options to private tenants and owner-occupiers, via home visits, office interview, telephone, letter and email. To support Regulatory Service's aims and objectives and to assist in the achievement of its performance targets to promote the safety and health of residents and the improvements to the environment. To work across North Northants inspecting and investigating suspect and licensable Houses in Multiple in Occupation. To attend, as necessary, meetings of the Council and its Committees, and meetings in the community both inside and outside of normal working hours. What will you be doing? You will need to have relevant knowledge and experience to be able to undertake the following tasks: Investigate complaints and provide technical and specialist advice on substandard housing conditions in the private housing sector. Undertake inspections in private housing using the Housing, Health and Safety Rating System (HHSRS) to identify deficiencies in habitation, causes of disrepair and hazards such as overcrowding. Prepare schedules of work where necessary which set out what is required to bring properties up to statutory and Council standards. Investigate unlicensed HMOs and to issue mandatory licences on receipt of a valid HMO application, after inspection. Carry out annual inspections of all licensed HMOs across the area in conjunction with the Fire Officer, complete risk assessments and ensure that all licence conditions are adhered to. Undertake inspections of Houses in Multiple Occupation (HMO) using the Housing Health &amp; Safety Rating System (HHSRS) to identify disrepair, means of escape in case of fire and adherence to management standards. Check licence documentation in line with legislative requirements and take action to ensure compliance with legal and best practice requirements in relation to housing standards. Assist with carrying out investigations of unlicensed HMO premises, working with multi agency partners as necessary, including the collation of evidence and undertaking inspections, using all available enforcement tools as and when required to secure compliance. Promote service delivery to best practice levels and provide assistance to other officers within the team on enforcement action. Carry out property inspections of premises to assess compliance with the relevant standards. Lead on enforcement procedures in respect of Houses in Multiple Occupation. Take informal and formal action to remedy instances of disrepair in PSH, in accordance with the Council's adopted Enforcement Policy and under the current legislative framework. This may involve serving legal notices, issuing financial penalties, preparing legal paperwork, writing witness statements and being involved in prosecutions and court action. Gather evidence and take any appropriate legal action, including the preparation of case files for prosecution or the serving of civil penalties, against landlords who have failed to comply with legal notices, under the supervision of the PSH manager. Utilise North Northamptonshire Council's (NNC) PSH Policy to provide grants and loans as required. Liaise with service users who apply for grants/loans, advising them on their eligibility. Process applications for grant/loans, prepare costings/schedules of work when needed and to issue approvals. Carry out property inspections to ensure that all grant aided work is carried out in a satisfactory manner and monitor the grant revision procedure. Update progress reports and records in connection with grant work. Arrange payments upon satisfactory completion. Assist with other Private Sector Housing team members, as and when required dependent on service needs, with issues such as energy enquiries and general administration of the wider service. Carry out desk top investigations and assessments relating to empty homes across the North. Take action to bring empty properties across the North back into use in accordance with any strategy developed by NNC. Assist the manager in relation to the development and implementation of the Council's Empty Property Strategy. Maintain empty property database and update performance data. Contact owners of empty properties and encourage them to bring the property back to use. Develop partnerships to assist the Council in delivering its empty property functions and attending meetings, as necessary. Target long term empty properties and identify ways to bring the property back into use including, advice, grants, leasing and enforcement tools. Carry out inspections and prepare reports regarding immigration and rehousing requests. Ensure that policies and procedures are implemented so that decisions affecting service users are legal, fair and consistent. Keep IT systems up to date to ensure accurate monitoring of performance standards with the PSH service. Liaise with colleagues in Housing Options, Environmental Health, Building Control, Planning and Occupational Therapy to obtain joined up solutions to service users' housing problems. Contribute to the development of policies and procedures by providing feedback on the changing nature of PSH needs encountered on a day-to-day basis. Undertake any other duties, which are commensurate with the salary, skills, knowledge and experience of this post, as and when required by the PSH manager. Monitor and review the service and the way in which it is delivered to ensure the service achieves the Council's aims and objectives and to meet the needs of local communities. This will include monitoring performance indicators to ensure that services provided meet approved targets. Contribute to the preparation of the service plan and other corporate policies and plans. Organise promotional events and literature ensuring it is relevant to the audience and up to date. Assist with other PSH issues such as overcrowding, unlawful evictions and energy enquiries. Assist in the training and development of departmental staff from time to time. Work within the core values set by the Council. Assist in the development and implementation of software packages within the department. About you We are looking for very hard working, self motivated and knowledgeable individuals who are good team players with excellent communication skills. We are looking for someone with the following qualifications and / or experience: Educated to degree or diploma level in housing related subject Minimum of 5 GCSE's including Maths and English (grade C or above) A HHSRS Qualification Minimum 2 years' experience of working in housing within a local authority, housing association or other organisation Extensive knowledge and understanding of PSH services Experience of working effectively in partnership with a range of stakeholders Demonstrable record of successful partnership working Able to analyse technical and financial information and make sound judgements Able to problem solve and develop appropriate solutions. Able to work as part of a multi-disciplinary team and manage/prioritise own workload. Ability to work to tight deadlines and be flexible in work approaches. Demonstrate excellent communication skills level of written and oral communication and IT user skill. Ability to develop and maintain good working relationships with a wide range of customers, stakeholders, and partners. Ability and willingness to travel around the county, including at short notice. Ability to demonstrate awareness/understanding of equal opportunities and other people's behaviour, physical, social and welfare needs. Demonstrate an understanding of the safe working practices that apply to this role. Full driving licence and access to a car for work or ability to travel throughout NNC. Willing to work outside normal office hours as required. Our benefits Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: <ul> <li>a competitive salary</li> <li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li> <li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li> <li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li> <li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About us Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. We aim to be a carbon neutral Council by 2030. Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Private Sector Housing Officer

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Housing Support Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Travelling around Northamptonshire is a large part of this role to so having a full UK driving licence is desirable as you will be expected to be flexible in meeting with our services users in mutual spaces where they may feel more comfortable. Where: Northamptonshire, County wide Full Time Hours: 37.5 per week Full time Salary Range: £27,449.53 - £31,529.41 Dependent on experience, pro rata for part time hours Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Reducing drug and alcohol related harm to service users and the wider community</li><li>Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li><li>Increase and enhance partnership working with primary care, mental health services, housing and other voluntary organisations who are supporting individuals at risk of losing tenancies.</li><li>Work closely with the local authority, Health &amp; Social care sector, partners and any provision linked to preventing Homelessness and improve joint working</li><li>Provide wrap around support in emergency/temporary/supported accommodations across Northamptonshire</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising with each years' service "Capped at 30 days" allocated pro rata </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, free eye test vouchers etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Generous Refer-a-Friend Scheme </li></ul>Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 6/3/2025 Closing Date 23/2/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Ranjit Kaur | <a href="mailto:Ranjit.Kaur@cgl.org.uk" target="_blank">Ranjit.Kaur@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator - Housing Support

25th January, 2025 Job Opportunity: Resident Liaison Officer Location: East Anglia (Brandon, Warwickshire, United Kingdom, IP27) Salary: Competitive (per year) + Work Van Contract Type: Permanent, Full-time Why Join Us? We believe in rewarding our team members for their hard work and dedication with excellent benefits: <ul> <li>Annual Holiday: Increase with service (up to an additional 5 days).</li> <li>Long Service Awards: Recognition and rewards for key milestones.</li> <li>Perkbox Membership: Enjoy perks such as free coffee, cinema tickets, and more.</li> <li>Volunteer Day: Paid annual day to support a cause you care about.</li> </ul> About the Role We are seeking a compassionate and proactive Resident Liaison Officer to join our dedicated team in East Anglia. In this role, you will act as the vital link between our organisation and residents, providing support and resolving issues with empathy and professionalism. Key Responsibilities: <ul> <li>Resident Engagement: <ul> <li>Attend resident surgeries to assist vulnerable individuals in reporting repairs.</li> <li>Keep residents and scheme managers informed of progress on repairs and projects.</li> </ul> </li> <li>Event Organisation &amp; Meetings: <ul> <li>Organise consultation events and attend meetings as required.</li> </ul> </li> <li>Support for Vulnerable Residents: <ul> <li>Identify vulnerabilities and liaise with clients' housing officers or support services as needed.</li> <li>Work with the Performance Team to ensure vulnerabilities are accurately recorded in organisational systems.</li> </ul> </li> <li>Complaint Resolution: <ul> <li>Investigate and register complaints following company and client procedures.</li> <li>Resolve MP and Councillor enquiries efficiently, ensuring residents and clients are informed of outcomes.</li> </ul> </li> </ul> Requirements: <ul> <li>Essential Skills &amp; Experience: <ul> <li>Experience working with vulnerable residents, with an adaptable approach to meet individual needs.</li> <li>Proven background in a customer service environment.</li> </ul> </li> <li>Other Requirements: <ul> <li>Full, clean driving license.</li> <li>Flexibility to travel, work at various sites, and attend evening meetings when needed.</li> </ul> </li> </ul> About You: You are a caring and proactive individual with excellent communication skills and a passion for helping others. Your ability to empathise with residents and resolve their concerns will be key to your success in this role. Ready to Join Us? If you're excited to make a meaningful difference in the lives of residents, we'd love to hear from you. Apply today-what are you waiting for?

Resident Liaison Officer

Accommodation Manager Location: Whitecliff Bay, Isle of Wight Hours: 40 hours per week Salary: Up to £32,000 DOE What we need in a nutshell Our accommodation needs to be so clean that when guests open the door to it, we can hear them say "Wow!" To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team. Some of the background We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by ensuring that our guests' accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work. The nitty gritty of what you'll be doing Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests' holiday experience and your role will involve: <ul><li>Lead and Develop: Recruit, manage, develop and grow a large, dynamic department, team leaders and accommodation assistants.</li><li>Deliver Excellence: Ensure all guest accommodation is prepared to the highest standards and ready for unforgettable arrivals.</li><li>Collaborate for Success: Work closely with other managers and central teams to enhance the guest experience.</li><li>Problem-Solve Like a Pro: Coach and support the team, leading from the front in resolving guest concerns with positivity and care.</li><li>Shape the Future: Contribute to the park's strategic direction, keeping up to date on the condition of all accommodation and knowing what is required to enhance our offering.</li><li>Be a Budget Master: Manage budgets effectively, drive efficiencies, and implement smart cost-saving initiatives.</li><li>Prioritise Safety: Champion Health and Safety policies to protect both our team and guests.</li></ul>One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide training, but you must: <ul><li>Have management experience in a practical, time-pressured environment</li><li>Have a leadership style that is open, approachable but that commands respect</li><li>Be able to plan and organise the workload, training and management of a large team</li><li>Previous Accommodation Manager experience in a holiday park</li></ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. What we can offer you This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Bonus Scheme</li><li>Life Insurance</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Click on the Apply Now button. If you're new to our website, we'll prompt you to register. If you've already registered, you can simply log in. Then complete your details and send us your best version of you. Good Luck! #INDHP

Accommodation Manager

The vacancy Permanent Full time (30 hours per week) Are you an enthusiastic and driven individual with a proven ability to deliver exceptional customer service in a supported housing environment? Do you possess a strong commitment to empowering individuals to lead independent lives within their communities? If you answered yes, we have an exciting opportunity for you! We are seeking a self-motivated Specialist Housing Manager to oversee two Independent Living Schemes in Daventry and Milton Keynes. This role is pivotal in creating a welcoming and inclusive environment for our residents. Working 30 hours per week, we offer flexible arrangements from Monday to Friday. A full driving license and access to your own vehicle is essential for this position. What You Will Be Doing: <ul> <li>Lead the effective housing management of two Independent Living Schemes, ensuring a high standard of service delivery.</li></ul><ul> <li>Conduct assessments to understand the housing and support needs of prospective and current customers, enabling successful tenancy sustainment.</li></ul><ul> <li>Manage scheme budgets and develop actionable plans to meet service objectives.</li></ul><ul> <li>Collaborate with external agencies to enhance the support provided to our customers.</li></ul><ul> <li>Address housing-related issues including rent arrears, antisocial behaviour, safeguarding, and maintenance.</li></ul><ul> <li>Ensure compliance with health and safety regulations and oversee facility maintenance.</li></ul>We'd Love to Meet Someone With: <ul> <li>A genuine passion for supporting others, demonstrating empathy and compassion.</li></ul><ul> <li>Knowledge and understanding of housing management and tenancy issues (training provided for outstanding candidates without specific experience).</li></ul><ul> <li>Familiarity with professional boundaries, safeguarding principles, and managing antisocial behaviour.</li></ul><ul> <li>Strong experience in providing person-centred support, particularly for individuals with complex needs.</li></ul><ul> <li>Excellent communication skills, both verbal and written, along with strong IT literacy.</li></ul><ul> <li>Confidence to work independently, with effective risk assessment and support planning capabilities.</li></ul><ul> <li>Exceptional organisational skills, with the ability to manage a busy and diverse workload.</li></ul>What We Offer You: <ul> <li>A competitive salary of £31,500 (pro rata to 30 hours)</li></ul><ul> <li>A car allowance of £2,000.</li></ul><ul> <li>28 days of holiday PLUS Bank Holidays.</li></ul><ul> <li>A generous contributory pension scheme.</li></ul><ul> <li>Private health care and free life assurance.</li></ul><ul> <li>Access to a comprehensive suite of wellbeing services and tools, including a digital gym.</li></ul><ul> <li>Opportunities for professional development and learning.</li></ul><ul> <li>Discounted gym membership and retail discount scheme.</li></ul>Please note, the successful candidate will be required to complete an enhanced DBS application. Closing date: 12th February 2025 Interview date: To be confirmed We reserve the right to close this recruitment if we receive a suitable number of applications. We encourage you to apply as soon. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Independent Living Housing Officer

The vacancy Housing Officer (South) Location/Base: Wellingborough, Northamptonshire (This role is community based, and desk based with a combination of working from emh offices, community hubs and home) Hours: 35 hours week, working Monday to Friday Salary: £30,294 - £33,660 per annum We are thrilled to invite you to join us at emh during this period of growth for our Communities Team. Our primary objective is to expand our presence in the communities we serve, and we believe that your expertise will contribute significantly to this endeavour. Role Are you ready to make a difference in people's lives? Do you have a passion for providing safe and comfortable housing for individuals and families? We have the perfect opportunity for you! We are currently looking for a dedicated and compassionate Housing Officer to join our team. As a Housing Officer, you will be responsible for providing a comprehensive housing management service which includes building partnerships to resolve anti-social behaviour &amp; estate management service, making a positive contribution to our communities. You will be responsible for managing a portfolio of approximately 600 properties working closely with tenants to address their concerns and provide support when needed. The person Previous experience in housing management or a related field is preferred. Do you have experience of working in a customer facing role with strong customer care skills demonstrating high levels of customer ownership and accountability? Do you have excellent communication, influencing, negotiation, and decision-making skills? Are you organised and do you have a flexible approach, with a track record of achieving excellent results? If so, we would love to hear from you. For further information about the role, please see attached Job Description and Person Specification. Our Values Our Values are important to us at emh and we're looking for an Officer who can live our values and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our package for this role includes: <ul> <li>39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)</li> <li>Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)</li> <li>Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)</li> <li>A wide range of training and development opportunities (we are an Investors in People accredited organisation)</li> <li>Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay).</li> <li>Opportunities to work flexibly and from home, where the business need allows.</li></ul>How to apply Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. About us emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946. But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported. We do this by: <ul> <li>Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.</li> <li>Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.</li></ul>Working with us We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

10 Jobs in Northampton, UK