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Head of Customer Experience&nbsp; Location: Birmingham, Bath Row, B15 1LZ&nbsp; Salary: circa £80,000 per annum&nbsp; Hours: 35 hours per week&nbsp; Contract Type: Full Time, PermanentThe RoleAre you passionate about delivering high service standards and championing consumer rights? Do you have the leadership skills needed to develop and drive a responsive and impactful complaints resolution team?If so, we’re seeking an exceptional Head of Customer Experience to lead our Customer Experience team and ensure the timely, robust investigation and resolution of housing-related complaints. As the key figure driving our complaints process, you’ll help reduce service failures and avoidable contacts while embedding lessons learned across our organisation to improve outcomes for our tenants.Key responsibilities will include, but aren’t limited to:<ul><li>Leading and developing a team of complaints handlers, fostering a culture of empowerment where team members are trusted to make decisions that deliver the right outcomes for tenants.</li><li>Overseeing the investigation, response, and resolution of complaints in line with Regulator for Housing and Housing Ombudsman requirements.</li><li>Collaborating with internal and external stakeholders to proactively prevent recurring complaints and reduce avoidable contact.</li><li>Ensuring accurate, reliable and timely reporting of business performance data gathered from complaints and other feedback mechanisms, communicating this effectively across the business.</li><li>Working closely with customers and colleagues to provide internal advocacy and achieve timely resolutions.</li></ul>Our ideal candidate? You’ll be an experienced senior manager, capable of uniting your team around a common purpose: driving high service standards and championing tenant rights.You’ll have experience working with regulatory bodies or an Ombudsman in complaints management and will demonstrate resilience and focus when handling high-pressure situations. With excellent communication skills, you’ll articulate concepts clearly, earning buy-in from direct reports and influencing senior leaders across our organisation to support key initiatives. You’ll also bring a strong approach to compliance and performance management, ensuring we continuously improve how we handle complaints and meet regulatory standards.We operate a Smart Working model whereby our colleagues work both on-site and remotely, depending on where their service is best delivered on any given day. Fulfilling this high-profile role, you should expect to work onsite 4 days per week, but we are also flexible to ensure you can meet and enjoy life’s challenges and opportunities throughout the year.Who are Midland Heart? We’re one team working together for our tenants. We’re a large, ambitious housing organisation that provides affordable homes and values people from all walks of life. At Midland Heart, we foster a supportive and rewarding environment where great people thrive, and where you can make a real impact. If you’re up for the challenge of leading our complaints process and improving the customer experience, we’d love to hear from you.Interested?&nbsp;Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can register and submit a comprehensive CV&nbsp;and cover letter (maximum two pages), outlining how you meet the requirements of this role and showcasing your career achievements.Applications close at midnight on Sunday 20th October 2024.&nbsp;We’re proud to be a Disability Confident Employer. Please feel free to contact us if you need any adjustments to help you succeed in this role.

Head of Customer Experience

County Hall, Newport, Isle of WightGrade 13, £46,772 to £50,251 per annumContact: Dawn Lang at 01983 821000 ext. 6187.Vacancy Reference: 2024_1018Closing Date: 29/10/2024Contract Type: PermanentHours: 37 per week Do want to make a difference to housing on the Island?We are looking for an enthusiastic and dedicated Housing Needs and Support Manager to join our caring, dynamic, and knowledgeable housing team.This is an excellent opportunity for an experienced Manager to join us toeffectively deliver our front-line service housing needs and homelessness service. You will need to ensure that the work of your team is compliant with statutory requirements and that you play a key role in shaping and delivering services for households in housing need, keeping abreast of new initiatives and caselaw and working in partnership to maximise positive outcomes for customers.You will be required to work under pressure managing a team responsible for offering essential front-line services, offering practical and long-term housing solutions for those homeless or at risk of homelessness. You will provide strong leadership and ensure staff are competent in working within statutory requirements.The successful candidate will:Have extensive understanding of housing and homelessness legislation.&nbsp;Have excellent people management skills; managing a diverse team covering a broad range of duties to find housing solutions for homeless applicants or those at risk of homelessness.Required to work strategically with colleagues across the Council and with external partner agencies to ensure the Council’s strategic housing and homelessness objectives are achieved.&nbsp;If you feel that you could thrive in this exciting opportunity to shape housing delivery on the Island and bring essential skills that will allow our team to flourish and achieve our goals then take advantage of this unique opportunity by applying today, we will look forward to hearing from you!&nbsp;For further information or an informal discussion, please contact Dawn Lang at 01983 821000 ext. 6187. PLEASE NOTE: Out of Hours Standby and Call OutYou will be required to take part in the Out of Hours Stand-by Duty Rota as and when requested by management. &nbsp;Standby and call out duties are paid in accordance with the IWC Terms and Conditions 2012 document. Please click here to view the Isle of Wight Council’s <a href="https://www.iow.gov.uk/documentlibrary/view/care-close-to-home-strategy-adult-social-care-" target="_blank">Care Close to Home Strategy</a>. Join #TeamIWC and you'll receive our staff benefits package, including: -&nbsp; Annual leave entitlement of 32 days p/a PLUS public holidays!-&nbsp; Local Government pension scheme-&nbsp; Discounted Solent ferry travel-&nbsp; Island bus network discount-&nbsp; Cycle to work scheme-&nbsp; Staff parking permit scheme-&nbsp; Discounted island sports &amp; leisure gym membership-&nbsp; National and local discounts &amp; benefits schemes-&nbsp; Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)- Travel allowance may be available if commuting from the mainland (subject to criteria)&nbsp;The Isle of Wight Council currently does not have a license to sponsor overseas workers.&nbsp;&nbsp;Find out more about working for the Isle of Wight Council and living on the Island <a href="https://www.iow.gov.uk/council-and-councillors/jobs-and-careers/" target="_blank">here</a>.&nbsp;The Isle of Wight Council protects its employees from discrimination and this is supported by the <a href="https://iwc.iow.gov.uk/documentlibrary/view/unacceptable-behaviour-policy" target="_blank">Unacceptable Behaviour Policy</a>,&nbsp;<a href="https://iwc.iow.gov.uk/documentlibrary/view/employee-code-of-conduct3" target="_blank">Employee Code of Conduct</a>&nbsp;and&nbsp;<a href="https://iwc.iow.gov.uk/azservices/documents/2590-Values-Behaviour-Framework-2019-IOW-Council.pdf" target="_blank">Behaviours Framework</a>. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.<a>The Isle of Wight Council’s Terms &amp; Conditions of employment are available upon request. Please contact our recruitment team via </a><a href="mailto:adverts@iow.gov.uk" target="_blank">adverts@iow.gov.uk</a> if you would like to receive a copy.&nbsp;The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a <a href="https://www.gov.uk/government/collections/disability-confident-campaign" target="_blank">Disability Confident Employer</a>. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email <a href="mailto:callcentre@iow.gov.uk" target="_blank">callcentre@iow.gov.uk</a>. Only applications submitted online by the closing date will be accepted.We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. We actively encourage you to revisit our job page and apply to alternate posts that may be suitable. Closing Date: 29th October 2024

Housing Needs and Support Manager

County Hall, Newport and agile (Working from home)Grade 8, £28,594.00 to £31,364.00 per annumContact: Jem Seaward at 01983 821000 ext. 6929.Vacancy Reference: 2024_1017Closing Date: 29/10/2024Contract Type: PermanentHours: 37 per week Do want to make a difference to housing on the Island? We are looking for an enthusiastic and dedicated Homeless Reduction Officer to join our caring, dynamic, and knowledgeable housing team. This role is integral to ensuring the council meets its duties under the Homelessness Reduction Act 2017 (HRA) and you will preferably have proven experience and knowledge of welfare rights and associated legislation. You will be expected to be able to make evidenced and informed statutory homeless determinations under the HRA and understand the duties that this entails. Integral to this will be the ability to offer advice, guidance, support, and advocacy on all aspects of housing needs.&nbsp;The successful candidate will:Have proven experience of working in a housing advice or homeless environment or be able to demonstrate that you have transferable skills, knowledge, and passion for the role.Able to manage a caseload and will be committed to understanding the multiple complexities that can have an impact on homelessness.Have excellent communication, assessment and relationship building skills.&nbsp;The ability to work closely with colleagues and other services building upon existing relationships with wider partners.If you feel that you could thrive in this exciting opportunity to shape housing delivery on the Island and bring essential skills that will allow our team to flourish and achieve our goals then take advantage of this unique opportunity by applying today, we will look forward to hearing from you! For further information or an informal discussion, please contact Jem Seaward&nbsp;at 01983 821000 ext. 6929.&nbsp;PLEASE NOTE: Out of Hours Standby and Call OutYou will be required to take part in the Out of Hours Stand-by Duty Rota as and when requested by management. &nbsp;Standby and call out duties are paid in accordance with the IWC Terms and Conditions 2012 document.Please click here to view the Isle of Wight Council’s <a href="https://www.iow.gov.uk/documentlibrary/view/care-close-to-home-strategy-adult-social-care-" target="_blank">Care Close to Home Strategy</a>.Join #TeamIWC and you'll receive our staff benefits package, including: -&nbsp; Annual leave entitlement of 32 days p/a PLUS public holidays!-&nbsp; Local Government pension scheme-&nbsp; Discounted Solent ferry travel-&nbsp; Island bus network discount-&nbsp; Cycle to work scheme-&nbsp; Staff parking permit scheme-&nbsp; Discounted island sports &amp; leisure gym membership-&nbsp; National and local discounts &amp; benefits schemes-&nbsp; Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)- Travel allowance may be available if commuting from the mainland (subject to criteria) The Isle of Wight Council currently does not have a license to sponsor overseas workers.&nbsp;Find out more about working for the Isle of Wight Council and living on the Island <a href="https://www.iow.gov.uk/council-and-councillors/jobs-and-careers/" target="_blank">here</a>. The Isle of Wight Council protects its employees from discrimination and this is supported by the <a href="https://iwc.iow.gov.uk/documentlibrary/view/unacceptable-behaviour-policy" target="_blank">Unacceptable Behaviour Policy</a>,&nbsp;<a href="https://iwc.iow.gov.uk/documentlibrary/view/employee-code-of-conduct3" target="_blank">Employee Code of Conduct</a>&nbsp;and&nbsp;<a href="https://iwc.iow.gov.uk/azservices/documents/2590-Values-Behaviour-Framework-2019-IOW-Council.pdf" target="_blank">Behaviours Framework</a>. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.<a>The Isle of Wight Council’s Terms &amp; Conditions of employment are available upon request. Please contact our recruitment team via </a><a href="mailto:adverts@iow.gov.uk" target="_blank">adverts@iow.gov.uk</a> if you would like to receive a copy.The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a <a href="https://www.gov.uk/government/collections/disability-confident-campaign" target="_blank">Disability Confident Employer</a>. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.<a>If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email </a><a href="mailto:callcentre@iow.gov.uk" target="_blank">callcentre@iow.gov.uk</a>. Only applications submitted online by the closing date will be accepted.We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. We actively encourage you to revisit our job page and apply to alternate posts that may be suitable. &nbsp;Closing Date: 29th October 2024

Homelessness Reduction Officer

Disrepair Surveyor&nbsp; Location: Birmingham &amp; Surrounding Areas (B69 4PN Oldbury Office)&nbsp; Salary: £50,601 per annum&nbsp; Hours: 35 hours per week&nbsp; Contract Type: Full Time, PermanentThe RoleOur In-House Maintenance team has an opportunity for an experienced Disrepair Surveyor to join our Specialist Repairs function. This is a great opportunity for someone who has a strong understanding of building and property maintenance as well as a passion for delivering a high-quality service for tenants in our community.In this role, you will support the effective delivery of contracted and internal maintenance services focused on disrepair, with a tenant-centric approach focused on value for money.Your day-to-day responsibilities will include:<ul><li>Conduct pre- and post-inspection surveys to diagnose potential or existing areas of disrepair and ensure their effective resolution.</li><li>Produce detailed schedules of works using NHF Schedule of Rates for the prevention and remediation of repairs.</li><li>Ensure accurate and detailed record keeping, making sure that all relevant certification is provided for all works completed.</li><li>Support the disrepair complaints caseload, providing technical reports to showcase actions taken to deliver satisfactory results for Midland Heart and our tenants.</li><li>Work collaboratively with the Contract Management team and other business areas to ensure a high-quality repairs service.</li></ul>What's on offer? In addition to a competitive salary, we have a whole host of benefits which can be taken advantage of by our employees - these include access to healthcare benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping! To find out more, please click here.Our ideal candidate? As well as previous surveying experience, you'll hold a recognised building surveying related qualification (RICS or CIOB). In addition, you’ll also have achieved a HHSRS qualification. You’ll also have a strong level of technical expertise a good understanding of defects falling under relevant legislation such as, but not limited to, Landlord and Tenant Act 1985, the Environmental Protection Act 1990, and the Homes (Fitness for Human Habitation) Act 2018, Social Housing Regulation Act 2023.Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.Closing date: 16th October 2024&nbsp; Please note, we reserve the right to close this advertisement early, should a successful applicant be appointed.Interested? Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can register and submit a comprehensive CV which clearly demonstrates why you’re the ideal candidate for the job. Please upload a copy of your CV along with a Covering Letter for this role.We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Disrepair Surveyor

Job Description Salary: Grade 7 Point 11 (£12.80 per hour) School: St Denys Church of England Infant School, Ibstock LE67 6NL Position: Premises Officer: 30 hours per week, permanent Salary: Grade 7 Point 11. Equivalent = £12.80 per hour. (Full time annual salary = £24,708. This will be paid on a pro-rata basis.) Contract: 30 hours a week, 52 weeks a year. Monday - Friday 7.00am -10.00am &amp; 3.00pm - 6.00pm Closing date for applications: Monday 28th October 2024 Interviews: Week beginning Monday 4th November 2024 To apply please email the school office for an application form <a href="mailto:stdenys.office@st-denys-inf.leics.sch.uk" target="_blank">stdenys.office@st-denys-inf.leics.sch.uk</a> Job Purpose: a) To undertake responsibility for the supervision of the site and the maintenance and security of the buildings. b) Contribute to the provision of high-quality maintenance, security and cleanliness of the school buildings and grounds which ensures that students have a comfortable, clean, safe and well-maintained environment in which to work or otherwise use the school facilities. About Us: St Denys CE Infant School is a large Infant school with Christian values at the heart of all we do. Pupils learn, grow and develop in a happy and creative environment supported by an experienced and committed staff team. We believe in working together so that all our children enjoy a happy, successful and fulfilling time at St Denys and value highly the positive relationships we build between children, parents, staff, governors and local community. Our website will give you an idea of our school, its vision, aims and values, as well as further information about the life of St Denys CE Infant School. Please do not hesitate to contact us if you would like to book a visit or have any questions and would like to discuss the position here before making an application. What we are looking for: We are looking for an energetic, enthusiastic and flexible premises officer to be responsible for the maintenance, security and cleanliness of the school building and grounds to ensure that staff, and children have a comfortable, clean, safe and well-maintained environment in which to work and learn. The successful candidate should: • Be someone who will be as proud of our school as we are and who is willing to work with us to continually improve and develop our site. • Be positive, enthusiastic, forward thinking and have a dynamic mindset • Be flexible and adaptable to change • Be open to new challenges • Be organised and have good inter-personal and communication skills. • Be able to use their own initiative but also work as a team leader and member • Be able to prioritise work and work well under pressure. • Be keen to undertake professional development and contribute new ideas • Have previous experience of working in a similar role, along with a knowledge of health and safety and an ability to carry out repairs and maintenance as required. St Denys warmly invites prospective applicants to visit the school by prior arrangement by contacting the school office on O1530 260004. This post is eligible for a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (i.e. it involves certain activities in relation to children and/or adults) and is defined as regulated activity under Part 1 of the Safeguarding Vulnerable Groups Act 2006. This post is designated as a regulated activity and requires enhanced criminal records check for a regulated activity (including a barred list check). Safeguarding Statement St Denys C of E Infant School is committed to safeguarding the welfare of its pupils. Appointments are subject to an enhanced Disclosure and Barring Service check and Identity check. References need to include your most recent employer and will be requested prior to Interview. We are committed to equality of opportunity in employment and services. This is an EMSS Job of the Week (EMSSJOTW)

Premises Officer

Job Title - Support Worker Location - Chapter House - West Bromwich Hourly Pay - £12.14PH Contract type - Permanent Working hours 35 hours per week About us - Chapter House is a 24 hour Supported housing project. Our supported housing project is based in West Bromwich and is temporary accommodation, for single homeless people who have support needs. Each person`s stay is for up to one year. GSA has policies in place that ensure each person living within their property receives the same opportunities, support and chance to better themselves and their general lifestyle. About the Service Members of staff work with the client as their `keyworker`. Clients work with their keyworker to evidence that they are meeting their support needs and that can maintain their tenancies so that they can move on to independent accommodation. The keyworker assists each Client in identifying their support needs and empowering them to acquire the skills to achieve their objectives as set out within the support plan which is reviewed monthly with their key worker. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul> <li> We believe our customer is everything </li> <li> We are one team </li> <li> We are supportive and caring </li> <li> We are business-minded for social purpose </li> <li> We are curious and ambitious. </li> </ul> You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. How to apply If you wish to apply for this role please email a copy of your up to date CV to <a href="mailto:recruitment@greensquareaccord.co.uk" target="_blank">recruitment@greensquareaccord.co.uk</a> . It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing Support worker

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honoring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Are you experienced, skilled, and passionate about making a meaningful difference? We're seeking a dedicated Recovery Coordinator to engage and assess our service users, ensuring they receive timely, personalised interventions that cater to their unique needs. Where: Coventry Full Time Hours: 37.5 per week Full Time Salary: £27,449.53 - £31,529.41 dependent on experience (Based on full time hours - pro rata for part time hours) Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li><li>Working collaboratively with our partner agencies to reach the best outcomes for our clients, including GP's and pharmacists.</li><li>Offering community based clinics for our clients</li></ul>What we are looking for: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substances and mainly opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li><li>Have business insurance if driving. </li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing by one day for each year of service for the first 5 years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Generous refer a friend scheme.</li></ul>If this resonates with you and you're eager to embark on a fulfilling journey with Change Grow Live, we'd be delighted to connect with you. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 12/10/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: kevin rae ruddock | <a href="mailto:kevin.ruddock@cgl.org.uk" target="_blank">kevin.ruddock@cgl.org.uk</a> | 07741326281 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our purpose is taking care of life's essentials, but we're also big on making a difference, not just because we should but because we care. Therefore, we are excited to announce a new opportunity to join our Waste Treatment Asset Strategy Team as a Strategic Asset Manager! This team develops the medium to long term strategy for the waste treatment estate, develops our five- yearly business plan submission to Ofwat and (working with tactical, operational and delivery teams) makes investment decisions to balance risk and performance. The role of a Strategic Asset Manager is varied and a typical week could see you developing an investment plan for a sewage works that meets the needs of today and the future, researching and reviewing future environmental legislation, advising delivery teams and liaising with developers and regulators! Does this sound like the role for you? Well, if it does, read on... EVERYTHING YOU NEED TO KNOW The team comprises c6 Strategic Asset Managers and analysts reporting to an Asset Strategy Lead. Key accountabilities will be: <ul> <li>Translating the outputs from Ofwat's final determination of our business plan (PR24) into practical plans that tactical and delivery teams can use to manage annual investment.</li> <li>Making clear and sometimes difficult prioritisation decisions to ensure that our investment plans balance capital and operational spend, meet our performance commitments and ensure we remain compliant with environmental legislation.</li> <li>Undertaking medium and long term planning taking into consideration future capacity needs, future legislation and land use. This will include development of our next business plan submission to Ofwat (PR29).</li> <li>Improving our processes particularly in relation to understanding housing and trade growth within our catchments. </li></ul><ul> <li>Ensuring that you have current knowledge of sewage treatment processes and working practices, developing links with other water companies where appropriate.</li></ul><ul> <li>Considering the life cycle of a variety of sewage treatment assets and supporting with developing asset class strategies for out most critical assets. </li></ul><ul> <li>Working with the team and Environment Agency to develop our environmental programme for the next 5-10 years. </li></ul><ul> <li>Working alongside out tactical asset planning schemes to provide project sponsorship (generally large and complex schemes).</li></ul><ul> <li>Supporting the development of, and adherence to, our corporate Asset Management Framework.</li> <li>Working with other teams, both internally and externally to ensure plans are communicated and competing priorities are understood and managed. </li></ul><ul> <li>Periodic line management of graduates and apprentice who have placements with the team.</li></ul>WHAT YOU'LL BRING TO THE ROLE Of course, it's important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do. The ideal candidate will have a degree qualification within an engineering or scientific/technical discipline, or the equivalent experience. You will be forward looking and proactive, with the ability to work alone using your own initiative and motivation. You will possess excellent communication and influencing skills and be able to convey detailed information in simple language for a variety of audiences. You will be able to make complex decisions through analysis of technical and financial data to ensure the best outcomes for our customers. Knowledge and experience of one or more of the following are preferable, however candidates with similar experience in an equivalent industry will be considered: <ul> <li>Sewage treatment processes.</li> <li>Delivery/design of water industry capital investment.</li> <li>Water industry asset management/strategy. </li></ul>And when it comes to inclusion, we're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations &amp; STEM, Disability and Ethnicity; who help us do just that. We do more, because we care. WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. Whilst we respect hard work, we generously reward you for it. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. We'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family: <ul> <li>28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) </li> <li>Annual bonus scheme (of up to £2,250 per annum based on company performance) </li> <li>Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) </li> <li>Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate </li> <li>Dedicated training and development with our 'Academy' </li> <li>Electric vehicle scheme and retail offers </li> <li>Family friendly policies </li> <li>Two volunteering days per year </li></ul>WHATS NEXT? We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. We'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails. And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media. Ps. we'll always let you know the outcome of your application after the closing date, so keep an eye on your phone and emails!

Strategic Asset Manager

Senior Housing Operations Manager Central region Permanent, Full Time (37.5 hpw) Salary circa £65,000 Plus, brilliant benefits including Health Cash Plan Home, a place where you belong Are you ready to lead a team that's committed to delivering exceptional services to our customers? As our Senior Housing Operations Manager, you'll play a key role in ensuring that everything we do is in line with our values, regulations, and customer promise. You'll work closely with our Regional Director Jaine and collaborate across teams and specialisms to drive cleverly commercial decisions that boost both financial, operational and customer promise performance. Building strong, positive relationships internally and externally, you'll continuously seek ways to innovate and supercharge our results. This role is all about making a tangible difference - for our customers, our teams, and our communities. Typical day as a Senior Housing Operations Manager <ul> <li> Championing a customer-centric culture, ensuring services are delivered to the highest standards and regulations. </li> <li> Leading the charge on financial performance, managing profit and loss accounts, and making cleverly commercial decisions that drive success. </li> <li> Collaborating with internal teams and external stakeholders to keep our homes and communities safe, welcoming, and well-maintained. </li> <li> Mentoring and coaching your team, fostering a high support/high challenge environment where everyone can thrive. </li> <li> Tackling challenges head-on, including handling complaints with care and using insights to continually improve our approach. </li> <li> Engaging in horizon scanning, sharing insights with your team to ensure everyone is aligned with our strategic goals and commercial focus. </li> </ul>You'll go home each day knowing that you have helped change our customers lives for the better, working for one of the top ten Great Place to Work in the UK. You bring <ul> <li> Extensive experience leading high-performing housing or supported teams within a regulatory environment. </li> <li> A commercially sharp mindset with a proven track record in managing profit and loss accounts and driving supercharged performance. </li> <li> Deep knowledge of housing legislation and a commitment to customer service excellence. </li> <li> Strong leadership skills, with the ability to inspire and drive change, even in challenging situations. </li> <li> A collaborative spirit, with experience in working across teams and specialisms to deliver cleverly commercial and customer-focused outcomes. </li> <li> An exceptional relationship builder, skilled in forging strong, positive connections both within and outside the organisation. </li> </ul>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! Our team You'll join Jaine, our Regional Director, who joined us at Home Group earlier this year, but has more decades in the housing sector than she'd care to share (30 years!). Jaine has two cats, one who adores her, the other hates her! And she's been on TV twice, on The One Show, and also The Weakest Link - although she didn't win the show she's certainly not the Weakest Link in housing! You'll also join our other Senior Ops Manager Zoe, who's been at Home Group for many years, and is a true example of 'Grow Our Own', so she's perfectly placed to be your buddy. Job details <ul> <li> Flexible working hours (or we're open to agreeing a work pattern with you) </li> <li> This is a community role, and you'll spend your time in our communities with your colleagues and customers, working from our offices and from your home too. </li> <li> Our Central region covers the Midlands and East, from Birmingham to Norfolk and everything in between! </li> <li> Able to use technology to communicate and collaborate </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> Generous pension scheme with life insurance of 3x salary </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Senior Operations Job Description find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Senior Housing Operations Manager

Would you like to enable Customers in social care, to be able to have full choice and control over their support? About the Team and the Role; The Independent Team support all Customers with Direct Payments, to enable them to be in control of their personal budget. We are currently looking for an individual to join our team as a payment's coordinator, they work to ensure Customers receive their payments correctly and in a timely manner. The Independent Living Team act as leaders for Direct Payments, promoting choice and control based on legislation. The team support the development of specialised knowledge and professional skills to empower customers to make informed choices. The team act as the central point of contact and provide an effective interface with social care teams including children's services, adult services, Direct Payment customers and external Direct Payment support services. Advising on and providing cross cutting complex information, guidance and support within this specialised area of Direct Payments Key Requirements: Good Communication skills Good Telephone skills Knowledge of finance systems Working for Warwickshire - This is the difference you make Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund ' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. To discuss the role please contact Jennifer Swain by emailing <a href="mailto:jennyswain@warwickshire.gov.uk" target="_blank">jennyswain@warwickshire.gov.uk</a> Closing date: 14 th October 2024. Location of this role: Kings House/Shire Hall Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact <a href="mailto:hrandpayroll@warwickshire.gov.uk" target="_blank">hrandpayroll@warwickshire.gov.uk</a> and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more

Independent Living Team Payment Coordinator

Senior Social Worker - Homeless Intervention Team Role: Senior Social Worker Team: Homeless Intervention Team Location: West Midlands Local Authority Hourly Rate: £33.30 per hour Contact Emily Cooper at 07902371315 or via email at <a href="mailto:ecooper@sheldon-phillips.com" target="_blank">ecooper@sheldon-phillips.com</a>. Are you a skilled Social Worker passionate about supporting vulnerable young people? Join our Homeless Intervention Team and make a meaningful difference in the lives of 16 and 17-year-olds at risk of homelessness or currently homeless. Key Responsibilities: <ul> <li>Undertake Section 17 assessments and formulate Child in Need (CIN) plans.</li> <li>Support young people in accessing accommodation, financial support, education, and employment opportunities.</li> <li>Implement Section 20 procedures leading up to the first Children in Care (CIC) review.</li> <li>Work closely with the Southwark Team, exclusively focused on homeless intervention for 16 and 17-year-olds.</li></ul>Experience &amp; Skills: <ul> <li>Previous experience in Children in Care is desirable.</li> <li>Strong knowledge of housing and support services for young people at risk of homelessness.</li> <li>Experience in developing tailored support plans and advocating for vulnerable young people.</li></ul>Requirements: <ul> <li>SWE Registration (Social Work England)</li> <li>Proven ability to work effectively in a fast-paced, high-demand environment.</li></ul>How to Apply: For more information, please contact Emily Cooper at 07902371315 or via email at <a href="mailto:ecooper@sheldon-phillips.com" target="_blank">ecooper@sheldon-phillips.com</a>.

Senior Social Worker - Homeless Intervention Team

The Vacancy We know that older peoples' health and wellbeing are enhanced by our homes and services, and therefore, we want to maximise their accessibility across our communities. Working in our supported housing team, we are looking to recruit a customer focused manager to co-ordinate, facilitate and manage the successful development, implementation and mobilisation of new Independent Living services. These services will vary in size, type and location across Trent &amp; Dove's area of operation currently East Staffordshire, South Derbyshire and Northwest Leicestershire. You will be responsible for co-ordinating multi-disciplinary teams across Trent &amp; Dove and establishing active customer forums to shape service delivery and drive service excellence. Co-ordinating, liaising and negotiating with external organisations and partners as needed. To be successful the skills/ability you will need are: <ul> <li>Minimum NVQ Level 3 or equivalent in a relevant discipline (e.g. Housing, Social Care or Project Management)</li> <li>Project Management skills</li> <li>Knowledge of Independent Living including best practice</li> <li>Safeguarding adults and children legislation knowledge</li> <li>Knowledge of partnership and multi-disciplinary working</li> <li>Driving licence and access to a vehicle</li></ul>Part time working hours will be considered. The Company We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing. The Benefits Agile working Pension scheme Free car park Performance related bonus scheme Private healthcare scheme Long service recognition award *Please be aware that some benefits may be role dependent.

New Services Delivery Manager - Independent Living / Housing

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. We're looking for Drug &amp; Alcohol Workers to join our busy and vibrant East Birmingham Team based at 111 Church Lane, Stechford, Birmingham, B33 9EJ. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Birmingham Full Time Hours:37.5h per week Full Time Salary: £27449.52 - £31529.41 dependent on experience, pro rata for part time Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Facilitating group sessions </li><li>Reducing drug and alcohol related harm to service users and the wider community</li><li>Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li><li>Refer a friend scheme and receive £250 in vouchers if candidate is successful.</li></ul>Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Manjit Malhi | <a href="mailto:manjit.malhi@cgl.org.uk" target="_blank">manjit.malhi@cgl.org.uk</a> | 07919695782 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job Title: Housing Support Assistant Location: Fairview Court , Bloxwich, Walsall Hourly rate: £ 11.44 Contract type: Permanent Working hours: 25 hours per week based on a fortnightly day rota ( mornings followed by Afternoons.) About the role To perform housing support services, ensuring Health &amp; safety, security and reception services. To participate in routine maintenance checks ensuring any anomalies or defects are reported appropriately and in a timely manner. About you.<ul> <li>Able to communicate effectively in English.</li> </ul><ul> <li>Able to maintain clear, accurate &amp; timely written records.</li> </ul><ul> <li>A commitment to team work.</li> </ul><ul> <li>A commitment to training and development.</li> </ul><ul> <li>Able to work on own initiative &amp; be aware of the boundaries &amp; limitations of the role.</li> </ul><ul> <li>Able to prioritise work and assess need.</li> </ul><ul> <li>An understanding of customer confidentiality</li> </ul> Desirable <ul> <li>. Experience of Housing Supported Services</li> </ul>EXPERIENCE Essential <ul> <li>Previous experience in a customer-facing work setting.</li> </ul><ul> <li>Experience of working in a multicultural environment.</li> </ul> Desirable <ul> <li>To have experience of working with vulnerable adults in any setting.</li> </ul>OTHER Essential <ul> <li>You will be non-judgemental, honest, reliability and trustworthy.</li> </ul><ul> <li>You will be a good time manager.</li> </ul><ul> <li>To be flexible and willing to cover the working rota and provide cover for holidays and sickness, training courses etc.</li> </ul>Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are:<ul> <li>We believe our customer is everything</li> <li>We are one team</li> <li>We are supportive and caring</li> <li>We are business-minded for social purpose</li> <li>We are curious and ambitious.</li> </ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). How to apply If you wish to apply for this role please email a copy of your up to date CV to <a href="mailto:recruitment@greensquareaccord.co.uk" target="_blank">recruitment@greensquareaccord.co.uk</a> . It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing Support Assistant

The Vacancy FRONTLINING FUTURES We're on the hunt for an Assistant Communities Housing Officers to support our awesome and proactive Communities Team! Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You're truly customer focussed and ready to deliver a front facing broad range of services to our customers across the Daventry, East Midlands Area. Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while providing support and tackling estate management and anti-social behaviour issues. You'll assist the Communities Housing Officers in supporting our customers and their families, so you'll need that natural resilience of yours as you navigate your way through this exciting step on your career journey. You'll find with Futures the perfect platform to showcase your attention to detail and your passion for housing. The variation you're looking for in a role is right here as you'll also be active within our communities, completing inspections, walkabouts and attend accompanied viewings to name but a few! A few key points from our role profile: <ul> <li>Work alongside communities, voluntary groups and partners to achieve the aims and objectives of our Community Engagement Strategy; Develop and maintain effective relationships with partner agencies.</li> <li>Effectively deal with enquiries received from customers in a timely manner offering advice, signposting or hand-on to the most relevant officer/service</li> <li>Ensure records and documents are uploaded promptly on the appropriate electronic filing systems.</li> <li>Support the Tenancy Management Officer with recording and processing tenancy management requests, including undertaking home visits for tenancy assignments, mutual exchanges and successions, ensuring they are actioned in a way which demonstrates effortless customer experience.</li></ul>Futures who? We're a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is 'Great places, great services, great tomorrows'. We're an Investors in People Platinum employer and our people tell us they love working here. Sounds like me, so what are you offering? If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year. Your working week will be 37 hours. To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Assistant Communities Housing Officer

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Assistant Housing Officer - Lateral Move Permanent Grade 3 - £25,119 - £31,364 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This role is within the East voids Team based at 150-152 Kings Road, Tyesley B11 2AP. There will be a need to support other voids teams across the city as and when required to cover sickness &amp; annual leave. You will work within a dynamic team supporting a diverse range of customers undertaking viewings and moving into new accommodation, preparing lettings in a timely manner to ensure void turn around and performance KPIs are met. You will need to have eye and flair for attention to detail and be passionate in putting our customers needs first and providing a first class customer service. You will support and enhance the service for customers moving out of their homes. You will ensure that the service delivers against key directorate priorities and targets, as well as operating within cash limits set out in the council's financial plans and policies and procedures. You will assist the Housing Officer in providing a quality Void management Service end to end. All duties to be undertaken in accordance with the Department's desire to treat its residents and the public as valued customers. You need to be willing to learn and have transferable skills. No two days are the same the role is very interesting full training and support will be provided. A full valid driving licence is a requirement of this post. We welcome applicants who can speak various languages. Please see attached Job Description for further details. If you would like more detail on this post, please contact Azim Hussain on 07354 927631 or email <a href="mailto:azim.hussain@birmingham.gov.uk" target="_blank">azim.hussain@birmingham.gov.uk</a>. Any interested applicants can come over and shadow another Assistant Housing Officer so you can get a better understanding of the role. Please view the job description and person specification for further information; 2328 - Assistant Housing Officer JDPS.pdf You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Ref: BCC2328 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Assistant Housing Officer - Lateral Move

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Job Description #internal Housing Officer -Lateral Mover Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Housing Officer Central Estate Services You will be responsible for the modernisation of the service, and the training of staff on the new modernisation processes. The role will require the preparation of regular performance reports to senior management by providing data analysis support and direct analysis of information. To achieve this, you will have a good understanding of data analysis techniques and the various presentation packages available within the Microsoft Suite of Applications. You will be able to use Microsoft products to a high standard. You will be responsible for training staff in new ways of working involving IT, producing training materials, information, and handouts. You will also be the first point of contact where staff are having difficulties. You will support the development of new and existing policies procedures based on new legislation or working practises as they arrive. You will also need to visit sites to ensure policies and procedures are being followed, offering support and direction where required. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: David Prosser : <a href="mailto:david.prosser@birmingham.gov.uk" target="_blank">david.prosser@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: HO JDPS GR4 BCC449 (2).pdf About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer - Lateral Move

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer - Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city. This is a vital role ensuring the environmental cleanliness, maintenance and appearance of our neighbourhoods, estates, communal sites, blocks and associated assets. Managing staff and resources and working with partners, tenants and citizens to positively affect the local environment, to both internal and external areas. Managing the associated health and safety of staff, assets and service delivery ensuring that required procedures are in place and followed accordingly. The role will report to a Housing Manager and will work as part of a team. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Peter.Barratt via email <a href="mailto:peter.barratt@birmingham.gov.uk" target="_blank">peter.barratt@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer GR4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

The Vacancy We have an exciting opportunity for people to show an expression of interest for future House Manager roles in an around Henley in Arden, Stratford Upon Avon, Solihul and Redditch. McCarthy Stone are building a Talent Pool to support our vibrant McCarthy Stone Retirement Living developments, where you will be the first to hear when vacancies arise in your preferred locations. Hours: Typically 25 hours/week, Monday-Friday Salary: £17,381.42, + Bonus The role: This diverse role is perfect for someone passionate about delivering exceptional customer service and creating a vibrant retirement living community as a House Manager. In this role, no two days are the same and you will be responsible for ensuring high quality property management and home owner engagement. Key responsibilities for a House Manager: <ul> <li>The day-to-day operational running of the development </li> <li>Proactive and effective relationships with internal and external customers </li> <li>Representing and championing the McCarthy Stone brand at the development </li> <li>Promoting and driving activities for our Homeowners and driving a vibrant community</li></ul>You will bring: <ul> <li>Experience working in a customer centric environment </li> <li>Experience in multi-tasking and prioritising workload </li> <li>Emotional intelligence, self-awareness, empathy, and compassion </li> <li>Ability to problem solve, with a can-do attitude and hands on approach </li> <li>Time management, organisation and prioritisation </li></ul>As part of McCarthy &amp; Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals. This includes courses such as basic first aid, safety in the workspace, Dementia Friends and many more. Benefits: <ul> <li>Life assurance</li> <li>Employee Assistant Programme</li> <li>Flexible working hours</li> <li>Annual bonus scheme</li> <li>2 Paid volunteering days per year</li> <li>Cycle to work scheme</li></ul>All House Manager applications will be reviewed as soon as they are received, Applications will be screened as they are received and you will be advised if you have been selected to interview to join our House Manager talent pool for your preferred location(s). At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

21 Jobs in Nuneaton, UK