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The Vacancy We have an exciting opportunity to join Brunelcare as a Housing Support Worker. If you enjoy working with a variety of people, and are confident in managing your time then this opportunity is for you. If you're looking to join a friendly team that makes a real difference then apply to join Brunelcare today and be part of something more. About the role This role is vital in the delivery of the `help when you need it` (HWYNI) support service in Bristol, which provides targeted short term interventions for adults aged 55+, living in the community, who have support needs, to prevent and delay the need for longer-term reliance on formal services across adult social care, health and housing. The role will also focus on: <ul> <li>Supporting adults who have been admitted into hospital, working closely with hospital discharge teams to ensure that the discharge is as smooth as possible, and also use interventions to try and reduce hospital admissions.</li> <li>Delivering one to one support to adults who are 55+ living in the community, in a way that promotes independence.</li> <li>Working closely with older people, who are 55+ and have support needs including mental health and substance misuse issues.</li> <li>Providing practical support as identified in the clients support agreement, such as: ensuring maximisation of benefit entitlements, advice on budgeting and managing finances, accessing other appropriate services, dealing with correspondence, applying for grants , hoarding etc.</li> <li>Providing support to find appropriate housing where necessary and assistance to move on and provide resettlement activity.</li> <li>Liaising with family, other professionals, agencies and organisations, as necessary, (this may include negotiating with debt agencies on the clients behalf, on occasions it may be necessary to attend court and/or deal with bailiffs to support the client), in order to maintain clients ability to remain living independently.</li> <li>Regularly review clients' support plans and participate in review meetings.</li></ul>About you An enthusiastic and motivated individual, you will be passionate about providing a high level of service. You'll need to have a good knowledge of welfare benefits so you are able to provide advice to clients. Alongside this you will need a full driving licence and your own transport as you will be required to travel to support our customers within their own homes. Ideally, you will have experience in providing support to vulnerable adults but this is not essential. Job benefits <ul> <li>Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 days after 5 years' service (pro-rata)</li> <li>Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments</li> <li>Free DBS Check</li> <li>Holiday Buy &amp; Sell Scheme</li> <li>Blue Light Card discount service, offering online and high street discounts</li> <li>Cycle to Work Scheme</li> <li>Pension Scheme - Death In Service Cover Included</li> <li>Company Sick Pay - Linked to the length of service</li> <li>Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available</li> <li>£200 refer a friend bonus</li></ul>About Us: For over 80 years Brunelcare have been at the forefront of developing ways for people to stay as independent as possible, creating great communities to live, work and thrive in. We are a charity that provides high quality housing, care and support for older people across Bristol, South Gloucestershire and Somerset. The Company Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West. Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible. The extensive range of our services means that people can stay with us however their needs may change. We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families. As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.

Housing Support Worker

Wheatley Homes East Post Title: Housing Officer(s) Salary: SCP 31-34 (£39,101- £42,590) per annum Duration: Permanent &amp; Temporary Work pattern: 35 hours per week, Monday to Friday Wheatley Group is Scotland's leading housing, care and property-management group. Wheatley spans 19 local authority areas across Scotland, providing homes and award-winning services to over 210,000 people. Our subsidiaries are all driven by a common commitment and mission to 'Make Homes and Lives Better'. We have a fantastic opportunity for experienced and caring housing professionals to join our team at Wheatley Homes East. About the role At Wheatley, we are committed to building great homes, transforming neighbourhoods and helping customers. As a Housing Officer, you will be at the heart of this - becoming a familiar face in our communities, providing a comprehensive, high-quality housing management service to customers. You will work collaboratively with customers and partner agencies to support the continued development of our communities. Who are we looking for? The successful candidate will have at least two years' experience working within a Housing Officer role or be part of our internal Ignite Graduate programme with a proven track record of excellent rental income collection, void and neighbourhood management. You will be an enthusiastic and caring professional who can work, adapt and thrive in a fast-paced and constantly innovating and improving organisation. The benefits we offer As part of Wheatley Group, we offer a sector-leading benefits package. The successful candidate will receive: <ul><li>a rewarding career with a competitive salary; </li><li>access to a contributory pension scheme; </li><li>excellent leave entitlements; </li><li>enhanced maternity, paternity, adoption and shared parental leave; </li><li>contributions towards dental, optical, driving lessons and more; </li><li>access to staff inclusion networks promoting an inclusive workplace; and </li><li>24/7 access to our employee assistance programme. </li></ul>The role will involve working from home, with travel requirements to allocated patch and Group offices when required, therefore a driving licence is required. Holding, or working towards, a housing qualification at CIH Level 2 or equivalent is desirable. This post is subject to a Basic Disclosure check. Committed to inclusion At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It's important our teams represent the communities we serve, and we welcome applications from any under-represented groups. Closing date: Monday 2nd December 2024 at 5pm For a chat about the role, please contact Lynsey Fotheringham, Head of Housing, on 07814 193 638. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Rachel Young on 07867291367 or <a href="mailto:rachel.young@wheatley-group.com" target="_blank">rachel.young@wheatley-group.com</a>.

Housing Officer(s)

The vacancy We currently have a vacancy for Housing Officers based in Herefordshire. This is a fast-paced challenging role, and the successful candidate will be a talented and resilient person with a passion for housing management. The successful candidate will provide an effective, customer-focused service to tenants, specifically dealing with anti-social behaviour, income collection and all aspects of tenancy and estate management, as well as ensuring our homes are maintained to a good standard. Working as part of vibrant Housing team you will be assisted by our Senior Housing Officer when dealing with complex cases, helping to prepare court paperwork and contributing to Team KPIs. You will also work closely with other teams across Connexus and our partner agencies to meet corporate targets and responsibilities. This is a busy role, so you must have first-class administration skills and a strong work ethic. As a minimum, you will need to demonstrate: Key Knowledge, Skills &amp; Experience: <ul> <li>Experience of working in the Social Housing Sector</li> <li>Knowledge of landlord and tenant law and practice</li> <li>Experience of using a wide variety of tools to resolve anti-social behaviour, including relevant partner agencies</li> <li>Experience of Income collection and rent arrears procedures</li> <li>Experience of working with tenants and other customers who are often vulnerable, in a changing and challenging environment.</li> <li>Ability to deal with difficult situations, demonstrating good negotiating skills and excellent customer service</li> <li>Understanding of health &amp; safety responsibilities including lone working</li> <li>A full driving licence and access to a vehicle for work purposes</li></ul>This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head Office at Craven Arms and travel to other offices as required. This role will be subject to an standard DBS check. Shortlisting date: 28 November 2024 Interview date: 06 December 2024 About Connexus Connexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and Herefordshire. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups. Life at Connexus Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire. Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers. Our clear focus is excellent service delivery. Some of the benefits Up to 30 days annual leave &amp; Bank Holidays Continual learning and development opportunities Generous pension scheme Westfield Health healthcare plan Continual learning and development opportunities Paid sickness leave (upon successful completion of probationary period) Enhanced maternity/ paternity pay We're rooting for you Interviewing isn't easy and believe us when we say "we're rooting for you"; we want everyone to be able to do their best. We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we'd help by sharing a little about what you can expect from us in terms of our approach to recruitment. We're rooting for you

Housing Officer

Independent Living Officer £ 27,403.80 p.a (37 hours) working Monday - Friday, 8am-4pm with a 12pm-8pm shift on a rota basis (1 week in 5) The Independent Living Officer (ILO) will work in a variety of settings including, but not limited to our Head Office - Harbour House, Independent/Extra Care Living schemes, community facilities and customers' homes. You will be responsible for delivering housing management support functions to older people both in our Independent Living properties and CGA homes. The role supports a holistic approach to independent living and the ILO will work closely with a number of our customers to ensure they have the best quality of life and are able to stay in their homes for as long as they can through the provision of a service which is centred around the person and their wellbeing. The ILO will also provide an emergency response service to our customers during weekdays, working a rota system, with occasional weekend work required to support community events. Why are you the best person for us? The main things: <ul><li>Experience of working within a housing or support environment.</li><li>Experience of working with older or vulnerable people and supporting people with complex needs, including mental ill health, substance dependency and dementia.</li><li>Experience of dealing with challenging behaviour.</li><li>A good understanding of Health and Safety.</li><li>A driving licence and access to a car for business use.</li></ul>It would be great if you also had: <ul><li>CIH Housing Qualification Level 2</li></ul>Dates for your diary: The closing date for this advert is midnight on Sunday 24th November with interviews expected to be held on the 4th December 2024. Why work at Community Gateway? Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more. Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy. Working arrangements: This role is community based working in and around Preston. We offer flexibility wherever possible can to accommodate our business and your personal needs. A bit more about us: Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future. And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you.

Independent Living Officer

Female Independent Living Support Worker Who We Are The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role Location: Ferndene, Forest Hall, Newcastle upon Tyne, NE12 9NQ **please note due to the current demands of the service this requirement is for female staff only in order to provide support to female residents** We are looking to appoint an Independent Living Support Worker with a passion for helping people to join our new team at Ferndene. This is an exciting opportunity to help build our ISL Provision and provide excellent support. Ferndene comprises of 9 self-contained bungalows, with staff facilities, gardens and car parking. The people at Ferndene require assistance throughout the day to enable them to lead fulfilling lives. Our Independent Supported Living schemes are home for individuals with learning disabilities and/or physical disabilities who require support with everyday living tasks, cooking, cleaning, organising social activities, support to health appointments and to live as independently as possible. You will need to be enthusiastic, with a positive outlook on life and a real desire to help people achieve their goals and reach their full potential. A great team player, who is flexible, organised and has the skills to work with a multi-disciplinary team to ensure the people we support receive the highest level of care is required. Being able to adapt and respond to evolving situations with a person-centred approach is essential for an independent living scheme. We would love to hear from you and welcome all applications. Please click here for the job description. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: <ul><li>Access to a rewards scheme designed to save money on shopping</li><li>Contributory Pension Scheme. (Contributions can be matched up to 5%.)</li><li>Induction and ongoing training.</li><li>Employee Assistance Programme</li><li>Cycle to Work Scheme.</li><li>Wellbeing support (including occupational health, physio services and counselling services)</li></ul>Click here for more information on the benefits available: <a href="https://www.percyhedley.org.uk/work-with-us/" target="_blank">https://www.percyhedley.org.uk/work-with-us/</a> We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing and online checks in line with our regulator's legislation requirements . Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview. The position will be closed once a suitable candidate has been appointed.

Female Independent Living Support Worker

Female Independent Living Support Worker - Nights Who We Are The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role Location: Ferndene, Forest Hall, Newcastle upon Tyne, NE12 9NQ **please note due to the current demands of the service this requirement is for female staff only in order to provide support to female residents** We are looking to appoint an Night Independent Living Support Worker with a passion for helping people to join our new team at Ferndene. This is an exciting opportunity to help build our ISL Provision and provide excellent support. Ferndene comprises of 9 self-contained bungalows, with staff facilities, gardens and car parking. The people at Ferndene require assistance throughout the day to enable them to lead fulfilling lives. Our Independent Supported Living schemes are home for individuals with learning disabilities and/or physical disabilities who require support with everyday living tasks, cooking, cleaning, organising social activities, support to health appointments and to live as independently as possible. You will need to be enthusiastic, with a positive outlook on life and a real desire to help people achieve their goals and reach their full potential. A great team player, who is flexible, organised and has the skills to work with a multi-disciplinary team to ensure the people we support receive the highest level of care is required. Being able to adapt and respond to evolving situations with a person-centred approach is essential for an independent living scheme. We would love to hear from you and welcome all applications. Please click here for the job description. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: <ul><li>Access to a rewards scheme designed to save money on shopping</li><li>Contributory Pension Scheme. (Contributions can be matched up to 5%.)</li><li>Induction and ongoing training.</li><li>Employee Assistance Programme</li><li>Cycle to Work Scheme.</li><li>Wellbeing support (including occupational health, physio services and counselling services)</li></ul>Click here for more information on the benefits available: <a href="https://www.percyhedley.org.uk/work-with-us/" target="_blank">https://www.percyhedley.org.uk/work-with-us/</a> We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing and online checks in line with our regulator's legislation requirements . Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview. The position will be closed once a suitable candidate has been appointed.

Female Independent Living Support Worker - Nights

The vacancy Midlands Rural Housing - Housing Officer Hours: 35 Hours (Monday to Friday 9am - 5pm with 1 hour for lunch each day) Salary - £30,294 to £33,660 per annum Based: Home based - office building located in Coalville, Leicestershire About us Midlands Rural Housing works to promote and provide affordable housing in the Midlands. We are one of the leading providers of rural housing services in the UK, working to create sustainable, affordable homes so that diverse rural communities can not only survive but thrive. We are a group of highly experienced housing professionals who collaborate with government organisations, developers, architects, builders, parish councils, local authorities, and housing providers to enable access to excellent affordable homes in the Midlands. Midlands Rural Housing is part of emh which includes emh care &amp; support, emh homes and emh sharpes gardening services. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. The role Responsible for the provision of an efficient, effective and high-quality customer focused Housing Management service to the Rural Housing Associations (RHAs) and Midlands Rural Housing (MRH) whose geographical areas include Warwickshire, Northamptonshire, Derbyshire and Leicestershire. To deliver a generic housing service to tenants and leaseholders that focusses on regular contact, speedy intervention on issues, and making a difference to our customers and communities. The ideal candidate <ul> <li>A good track record in delivering customer centred and effective services.</li> <li>Detailed operational knowledge and understanding of housing law, housing and leasehold management, income management and ASB practice management.</li> <li>Experience and evidence of good partnership working and outcomes.</li> <li>Track record in delivering high performance and meeting set targets.</li> <li>A good standard of numeracy and figures, and able to prepare and interpret information and data accurately and judge, assess and act accordingly.</li></ul>For further information about the role, please see attached Job Description and Person Specification. Our Values Our Values are important to us and we're looking for people who can help live our Values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: <ul> <li>Competitive salary</li> <li>Contributory pension scheme</li> <li>Health cash plan - BHSF</li> <li>39 days annual leave (including statutory days), increasing with length of service.</li> <li>Flexible working</li> <li>A wide range of training and development opportunities (we are an Investors in People accredited organisation)</li></ul>How to apply Please send an up- to-date CV with a cover letter of no more than 4 sides of A4 in total, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). Closing date for applications - Monday 25th November 2024 "We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application". About us Midlands Rural is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We are one of the leading providers of rural housing services in the UK. We create sustainable, affordable homes so that diverse rural communities can not only survive but thrive. We are a group of highly experienced housing professionals who collaborate with government organisations, developers, architects, builders, parish councils, local authorities, and housing providers to enable access to excellent affordable homes in the Midlands. Locally, by conducting surveys and engaging residents, we gauge needs and feasibility. Nationally, we work with Government and other agencies to help shape rural housing policy and ensure rural housing remains high on the political agenda. Working with us We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

Housing Officer - Midlands Rural Housing

The Vacancy Do you have excellent communication and customer service skills? Do you enjoy the challenges of working in a busy, diverse environment, supporting a variety of people? We have an exciting opportunity for a Tenancy Officer to join our friendly Housing team providing advice and guidance to our residents. So apply today and be part of something more! About the role As a Tenancy Officer you will proactively deliver an excellent tenancy service to our residents, focussing on their needs, and expectations. You will also: <ul> <li>Provide advice and guidance to tenants, leaseholders and other occupiers on matters of housing law, welfare entitlements and tenants' rights</li> <li>Maintain overall responsibility for all tenancy matters</li> <li>Keep abreast with changes from relevant regulatory bodies (HCA) and key industry legislation and good practice</li> <li>To take responsibility for the day-to-day management of tenancies within a defined patch of properties, ensuring our properties are managed to the highest possible standard and condition.</li></ul>About you <ul> <li>The ideal candidate will have a qualification in Housing or relevant experience within the social housing sector or similar</li> <li>Knowledge of Housing Law, Housing and Neighbourhood Management issues and good practice</li> <li>Excellent customer service and communication skills, both written and verbal</li> <li>Self-managing and target driven with strong organisational and interpersonal skills</li> <li>Valid UK Driving License and access to own transport/vehicle.</li></ul>Job Benefits <ul> <li>Equivalent to 25 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 28 after 5 years' service (pro-rata)</li> <li>Buy &amp; Sell Holiday Scheme</li> <li>Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments</li> <li>45p mileage allowance (per mile)</li> <li>Free enhanced DBS Check</li> <li>Blue Light Card discount service, offering online and high street discounts</li> <li>Cycle to Work Scheme</li> <li>Company Sick Pay</li> <li>Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available</li> <li>£200 refer a friend bonus</li></ul>About Us Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive. Please be aware this advert may close early if sufficient applications are received, so please apply at your earliest convenience. The Company Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West. Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible. The extensive range of our services means that people can stay with us however their needs may change. We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families. As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.

Tenancy Officer

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Brent area working on Social Housing Decarbonisation Fund which will include, Scaffolding, Window &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Position: Leasehold Management Officer Location: Advance Primary Office (Witney or Leicester) Hours: 35 contracted hours per week Salary: £36,100.38 per annum plus geographical allowance of £1,051 (dependant on location) and car allowance of £2,280 per annum Closing Date: Monday 21st October 2024 Job ref: 4294 We regret to inform you that Advance is unable to accept any sponsorship requirements. About the Role: Would you like to work somewhere where you get to make a real difference every day? We have an exciting opportunity for a Leasehold Management Officer at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living. Advance currently offers a unique shared ownership service directed at people with long term disabilities. We have delivered over 770 properties over the last 30 years for people to buy a share in and we are aiming to increase this by 40 in the next 12 months. The Leasehold Management Officer's role is to undertake the following duties: - Maintain management agreements &amp; leases, lead on lease queries, oversee the management of section 20 processes and lead on conveyancing matters as required. You will also be responsible for the management of a Leasehold Assistant, and you will work closely with a team of Regional Housing Officers who manage our shared ownership properties. The role covers all our housing in England (South and Midlands). The role also entails working in some exciting partnerships and it is ideal for anyone who has skills that can engage with commissioners and organisations that want to deliver the same outcomes as Advance. If you want to join a team and organisation that is progressive and forward thinking and you have a will to help support people become more independent while also developing, your career then this role is the one for you. About the candidate: Experience in Leasehold Management is essential as we are looking for the right candidate who has the aptitude and is willing to develop their skills in social housing. <ul><li>Able to ensure Customer Services, Property Services and Tenancy and leasehold team provide an effective and responsive service that is regulatory and legally compliant</li><li>Able to be the lead officer for the implementation of the leasehold services improvement plans</li><li>Able to process all stair casing applications from enquiry through to completion</li><li>Able to respond to more complex enquires from owners, solicitors and external interested parties </li><li>Able to provide expert advice on complex leasehold issues</li><li>Able to provide updated reports and communications to the management as required</li><li>Able to ensure all teams within Advance deliver leasehold services in line with set performance standards and policies</li></ul>There will be some travel required but the majority of the role will be office based in our Witney or Leicester Offices. For more information about the role please contact, Ronan Browne on 07702558319 or Email: <a href="mailto:ronan.browne@advanceuk.org" target="_blank">ronan.browne@advanceuk.org</a> About the organisation: Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff. Benefits of working for Advance: We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits: <ul><li>Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)</li><li>Sector specific training is provided as part of induction plus opportunities for professional development</li><li>Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more</li><li>Long service awards payable in 5 year increments</li><li>Golden Hello/refer a friend receive up to £500</li><li>Cycle to work scheme</li><li>Access to our Employee Assistance Programme</li><li>Free DBS (Disclosures and Barring Service)</li><li>Excellent opportunities to progress your career within Advance</li><li>Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)</li></ul>Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing &amp; Support Ltd reserves the right to close this job once sufficient applications have been received. #INDADVSPOT

Leasehold Management Officer

Position: Regional Housing Officer (London, Surrey and Essex) Location: Hybrid working with visits around London, Essex and Surrey Hours: 35 contracted hours per week Salary: up to £35,820.05 per annum plus car allowance £2,280 per annum Closing Date: 24th November 2024 Interview Date: Monday 2nd December 2024 Job ref: 4295 We regret to inform you that Advance is unable to accept any sponsorship requirements. About the Role: Would you like to work somewhere where you get to make a real difference every day? We have an exciting opportunity for a Regional Housing Officer at Advance. Advance is a specialist supported housing association that is on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities and supporting people towards greater independent living. This role is based in London, Essex and Surrey and some home working, you will manage our tenants and shared ownership properties. We are looking for a communicative well-organized individual to work this wide geographical area, and who has experience working within a tenancy management function. In the role you will be making a difference daily to improving the lives and outcomes of our tenants. The role of Regional Housing Officer will include: <ul><li>Providing effective tenancy and resident management in line with policies and procedures.</li><li>Dealing with anti-social behaviour, tenancy breaches and changes.</li><li>Managing all safeguarding and complex cases ensuring legislation is followed and internal policies and procedures</li><li>Maximize income through managing rent accounts for your patch area</li><li>Manage void properties within your patch area ensuring they are let assisting the business with maximizing rental income. </li><li>Developing, building, and maintaining relationships with tenants and other key stakeholders to ensure the effective management of housing services.</li><li>Playing a key role in helping our tenants maintain their tenancy</li></ul>As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential. About the candidate: If you are a pro-active, motivated and customer focused individual, looking to make a real difference to people's lives, then we want to hear from you, you will also be: <ul><li>An excellent communicator</li><li>Able to build excellent relationship with customers and colleagues</li><li>Highly competent with Microsoft Office</li><li>Highly competent with Open Housing or a similar data base</li></ul>Training and development opportunities will be offered to ensure the successful candidate can undertake the role. If you are a person who likes to make a difference and experience of working in a diverse housing organisation then this is the job for you! The role requires an Enhanced DBS. For more information about the role please contact, Sasha Macaffer on 07793268855 or Email:<a href="mailto:sasha.macaffer@advanceuk.org" target="_blank">sasha.macaffer@advanceuk.org</a> About the organisation: Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard. We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations. We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds. All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff. Benefits of working for Advance: We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits: <ul><li>Paid mileage and travel time between appointments</li><li>Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rat for part time hours)</li><li>Sector specific training is provided as part of induction plus opportunities for professional development.</li><li>Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more</li><li>Long service awards payable in 5 years increments</li><li>Golden Hello/refer a friend receive up to £500 </li><li>Cycle to work scheme</li><li>Access to our Employee Assistance Programme</li><li>Free DBS (Disclosures and Barring Service) </li><li>Excellent opportunities to progress your career within Advance</li><li>Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)</li></ul>Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance. We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader. Advance Housing &amp; Support Ltd reserves the right to close this job once sufficient applications have been received. Agencies: We know where you are if we need your support so please do not contact us unless we contact you for this role. #INDADVSPOT

Regional Housing Officer (London, Surrey and Essex)

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Kilburn area working on social housing contracts, Scaffold, Window &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Housing Officer - Supported &amp; Retirement Living Internal Role Title: Neighbourhood Services Manager - Supported &amp; Retirement Living Hours: 17.5 hours per week, (Wednesday PM, Thursday &amp; Friday.) Salary: £15,988 - £19,986 per annum plus car allowance of £1,136 per annum (salary offered dependent on experience) Contract: Part-time, Permanent Location: Maldon, Essex You'll be managing a portfolio of Supported and Retirement Living and temporary accommodation properties. A strong understanding of Landlord and Tenant legislation and procedure and of welfare benefits, particularly Housing Benefits are a must! We support agile working, so you'll be provided all IT equipment to work flexibly between your home and at our Maldon, Essex office. Who are we? We'reone of the top 30 housing associations in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience. We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2024, based on our employee feedback. Your key tasks will include: <ul><li>Carrying out regular estate inspections and monitoring of neighbourhood service contracts with customers, including cleaning and gardening. Implement corrective actions and devise (and agree) plans for improvement to service provision where necessary.</li><li>Handling leasehold and tenancy related enquiries in accordance with contractual requirements and service standards, taking in account the more intensive level of support required by the vulnerability of the customer base.</li><li>Ensuring that managing agents comply with their contractual obligations, monitor the quality of works undertaken and seek to ensure value for money.</li><li>Taking ownership of ASB and other tenancy breaches, taking enforcement action as necessary including court attendance</li><li>Managing the void process for all properties; carrying out pre-void inspections and accompanied viewings. Attend referral meetings and work with support providers to ensure appropriate lettings are made. To sign-up new customers ensuring void turnaround times are minimised.</li><li>Ensuring new customers understand both their own, and Moat's, responsibilities and requirements under their tenancy arrangements.</li><li>Fulfilling our safeguarding obligations in accordance with The Care Act 2014, ensuring that vulnerable residents are signposted to key agencies. Provide appropriate support in our capacity as landlord.</li><li>Ensuring all schemes are compliant with our health and safety obligations, following Moat's health and safety procedures. Conduct regular health and safety inspections, ensuring that customers have a PEEP in place if necessary.</li><li>Managing the rent accounts of each tenant ensuring that rent and service charges are collected. To enforce Moat's arrears recovery policy and procedure including proactive discussions with residents, pre-court visits and court/eviction attendance.</li><li>Ensuring that all of our schemes are attractive and welcoming for our supported and retirement customers, and to partner with the Moat Foundation Team to understand the needs and deliver innovative projects for our ageing retirement communities.</li></ul>You'll have: <ul><li>A good standard of education, with excellent verbal and written skills.</li><li>Demonstrable experience of housing management contracts, tenancy and lease agreements.</li><li>A good understanding of Landlord and Tenant legislation and procedure.</li><li>A good understanding of welfare benefits, particularly Housing Benefits.</li><li>An excellent understanding of occasions that require liaison with Social Services (e.g child protection, domestic violence).</li><li>Access to transport and a Full UK Driving Licence.</li><li>An ability to undertake work outside of normal office hours to meet the needs of the business.</li></ul>To view the full job description, please click here: <a href="https://shorturl.at/KIeP2" target="_blank">https://shorturl.at/KIeP2</a> In return, you'll receive: A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Twitter: @moathomes Instagram: @moathomes Interested in applying? We want to hear from you! If interested, please apply by 11pm on Tuesday 26 November 2024 We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! Please note we will no longer be accepting CV's as part of the recruitment process. All candidates must now complete an application form on our career's website. Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

13 Permanent Jobs