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Join our new team transforming how we handle repairs and resolve complaints!This is an exciting opportunity to join a newly established Technical Complaints Resolution Team within PA’s busy Assets Directorate. The team has been created to ensure swift, professional, and comprehensive responses to repair-related complaints and to strengthen collaboration across key service areas such as Gas, Repairs, and Damp &amp; Mould.As a Technical Complaints Resolution Officer, you’ll play a vital role in ensuring residents receive a prompt, empathetic, and fair response when raising complaints about repairs. You’ll use your strong technical knowledge to diagnose issues accurately, coordinate resolutions, and rebuild trust and satisfaction through clear, transparent communication. Acting as a link between residents, contractors, and internal teams, you’ll ensure complaints are managed effectively in line with the Housing Ombudsman’s Complaint Handling Code.We’re looking for someone who can balance technical expertise with genuine care for residents, someone who thrives in a fast-paced environment and is passionate about improving housing services.We are also looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes.Please check out our website for all our current opportunities.What’s in it for you….In addition to the salary, we offer a number of benefits, including:<ul><li>High street discount schemes</li><li>Health cash plans</li><li>26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more</li><li>Flexible bank holidays – take them when it suits you</li><li>Car leasing scheme</li><li>Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.</li></ul>What you’ll be doing……Repairs Complaint Handling &amp; Customer Care<ul><li>Act as a main contact for residents raising repair complaints, ensuring they feel heard and informed.</li><li>Investigate issues using inspection reports, photographs, and technical insight to diagnose causes.</li><li>Manage a caseload from receipt to resolution, ensuring timely updates and clear communication.</li><li>De-escalate challenging situations calmly and professionally, ensuring residents feel valued.</li><li>Support vulnerable residents through reasonable adjustments and signposting to other services.</li></ul>Collaboration &amp; Continuous Improvement<ul><li>Work closely with contractors, surveyors, and internal teams to resolve complaints efficiently.</li><li>Hold teams accountable where service falls short and promote learning from outcomes.</li><li>Monitor complaint trends, identify areas for improvement, and feed insights into process and policy changes.</li></ul>Technical &amp; Organisational Excellence<ul><li>Apply strong technical knowledge of repairs (plumbing, electrics, roofing, damp/mould, etc.) to recommend effective solutions.</li><li>Prioritise workloads effectively in a fast-paced environment while meeting strict deadlines.</li><li>Maintain accurate documentation, ensuring compliance with data protection and the Housing Ombudsman’s Code.</li></ul>Communication &amp; Relationship Management<ul><li>Demonstrate excellent verbal and written communication skills, adapting your style to suit diverse audiences including residents, contractors, and senior stakeholders.</li><li>Provide clear, empathetic, and solution-focused updates that build trust and confidence.</li><li>Handle sensitive or complex information with discretion and professionalism, ensuring accuracy and transparency in every interaction.</li><li>Foster positive relationships through proactive engagement and a genuine commitment to customer satisfaction. What we’re looking for:</li><li>Recognised qualification in housing construction, building maintenance, or equivalent experience.</li><li>Strong technical knowledge across multiple trades (e.g. plumbing, electrics, joinery, roofing, damp/mould).</li><li>Evidence of training in customer service, complaint handling, or conflict resolution.</li><li>Good IT skills, including housing/repairs management systems, Microsoft Office, and digital tools.</li><li>Experience in social housing, property, or construction environments.</li><li>Proven ability to diagnose issues from inspection reports and photographs.</li><li>Excellent de-escalation and conflict resolution skills.</li><li>High integrity, empathy, and a commitment to putting residents first.</li><li>Solid understanding of housing legislation, landlord obligations, and the Housing Ombudsman’s Complaint Handling Code.</li><li>A proactive mindset; always looking for ways to improve processes and resident satisfaction.</li><li>A calm, professional communicator who can handle challenging situations with confidence and care.</li></ul>If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

Technical Complaints Resolution Officer

Job Introduction Job Title: Project Officer - Young People Services Salary: £23,216 Contract: Permanent Location: Warrington Weekly Hours: 35hrs per week on a 4 weekly rota, including 1 weekend shift in 4 So.... What is this role exactly? This is a rewarding and interesting role at our award-winning Supported Housing scheme, Verve Place to join the team as a Project Officer/Support Worker, within this collaborative and caring Young Peoples services team. Verve Place is a supported housing project for 38 young people aged 16-25 and offers them the opportunity to make progress in their lives, to build resilience and meet their aspirations. As a Project Officer, you will play a key role in supporting residents to help them achieve their goals, develop independent living and life skills and build excellent relationships with residents, colleagues and professionals from external agencies. Verve Place is accredited with the Foyer Federation meaning we take an asset-based approach, called Advantaged Thinking, in all the work we do; encouraging young people experiencing homelessness to aim high, dream big and fulfil their ambitions. We want to recruit a Project Officer as passionate about this as us. What will my working week look like? Our Project Officers in Young People Services work on a 4 weekly rolling rota - Week A: 8am-4pm / Week B: 10am-6pm / Week C: 11am-7pm / Week D: 12pm-8pm, including 1 weekend shift in 4. The role includes some element of lone working and scheme cover. Every day is different; you could be delivering 1-2-1 support sessions on life skills, reviewing an action plan, supporting a young person to a medical appointment, contributing to a multi-agency meeting or facilitating group activities as part of the learning programme. Every day is different and diverse! What will I be responsible for doing? First and foremost, you will be providing key worker support to our young people. Working through bespoke support and action plans, tailored to their specific needs, to help them develop the life skills necessary to move on, live independently and thrive in the community. One of the great things about this role is being able to bring your own personality to the role. Our young people come from a wide range of backgrounds, and we try to mirror that in our team. And what would make me stand out from the crowd? To be successful as a Project Officer, here at YHG, you will .... • Have the ability to relate well to young and vulnerable people from a variety of backgrounds • Demonstrate empathy to young people, and be passionate about providing them with a safe, supportive and welcoming environment • Be resilient, flexible and enthusiastic • Be Innovative and creative in your ways of working • Be confident managing your own diary and caseload This role is really suited to someone who enjoys a role that provides social value and purpose, keen to make a difference and positively impact Young People's lives. This role really does offer an opportunity to shape real change for the people you support! To find out more about Verve Place and the great work that happens here visit <a href="https://www.youtube.com/watch?v=xInKxwuAQmM" target="_blank">https://www.youtube.com/watch?v=xInKxwuAQmM</a> For more detail on the role, please review the role profile available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a> That all sounds great, what's in it for me? In return we offer £23,216 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal Offering provides much more than just a competitive salary and holiday allowance. Although you are based at Verve Place you will also have access to Youggle House - our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Additions This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and will require the post holder to carry out 'Regulated Activity' as defined under the Safeguarding Vulnerable Groups Act 2006. Therefore, as part of Your Housing Group's pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS with barred list(s) check. Closing Date: Thursday 27th November 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1

Project Officer

Place Communities - Community Safety and Cohesion Senior Housing Needs Officer Ref: 001151 Contract: Permanent Salary: £42,839 - £47,181 per annum (Grade 8) Hours: 36.66 per week Location: Council Offices, Spindles Shopping Centre Closing Date: Monday 24th November 2025 Interview Date: TBC. Hiring Manager: Lorraine Kenny, AD - Community Safety and Cohesion, <a href="mailto:lorraine.kenny@oldham.gov.uk" target="_blank">lorraine.kenny@oldham.gov.uk</a> Role Overview: Working within the Community Safety and Cohesion Service you will support the development of a strategic approach to the dispersal of asylum seekers in the Borough and you will work with colleagues on the development of policies, strategies and initiatives in relation to migrant communities, asylum seekers and refugees. You will lead the operational delivery of the support service including direct line management of the Local Authority Asylum Support Officers. Key Responsibilities: <ul><li>To line manage the Local Authority Asylum Support Officers including undertaking regular supervision prioritising targets and performance</li><li>To ensure that information systems are in place to deliver accurate information to the council regarding households dispersed within the borough and supported by the team.</li><li>To work with internal and external colleagues and partner agencies to mitigate the risks of the asylum dispersal in the borough and to represent the Council in relation to asylum, refugee and migrant community issues as required ensuring that the interests of Oldham are reflected.</li><li>To support the co-ordination and implementation of activity funded through Asylum Dispersal Grant or other migration related funding including performance management of delivery.</li><li>To support the management of the 'Framework agreement for the provision and accommodation and support to households resettled as part of the Afghan Relocation Schemes.</li></ul>Key Requirements: To succeed in this role, you will need as a minimum: <ul><li>Experience of working with migrant communities, asylum seekers and refugees, community development and/or community engagement.</li><li>An understanding of housing and social policy through working in a local authority, central government, housing association or similar environment.</li><li>Experience of producing reports, statistical and monitoring information as required and the development of procedures and guidance to support front line service delivery</li><li>Knowledge and understanding of the Government's asylum dispersal programme, of support available for asylum seekers and refugees and applicable legislation including the Government's Immigration Act 2016, Nationality and Borders Act 2022 and the Illegal Migration Act 2023</li><li>Experience of leading a team and the use of formal supervision systems</li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. About Us: We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information. Our Values and Behaviours: By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: <ul><li>Work with a resident focus </li><li>Support local leaders</li><li>Committed to the borough</li><li>Delivery high performance</li><li>Take ownership and drive change</li></ul>You can find out more about our values and behaviours on our greater.jobs Oldham page Our Benefits Package: At Oldham Council we offer a great benefits package for our employees, which includes the following: <ul><li>25 days annual leave which increases after 5 and 10-years' service</li><li>The option to purchase additional annual leave. </li><li>An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. </li><li>Discounted gym membership with Oldham Active. </li><li>Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.</li><li>Salary sacrifice scheme for home and electronics and Cycle to Work. </li><li>Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.</li><li>Staff recognition and celebration events.</li><li>Peer support groups</li></ul>Inclusive Recruitment: We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. If you're an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme. Data and Privacy: For details of how we use your data please see our privacy notice. Important Information: Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy. While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Senior Housing Needs Officer

The Vacancy Join Our Team as a Resident Liaison Officer Location: Croydon - Responsive Maintenance Division Are you passionate about making a difference in people's lives? We're looking for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based at our Croydon office, you'll be the trusted point of contact for residents, ensuring a smooth and supportive experience throughout our maintenance programmes. What You'll Be Doing As a Resident Liaison Officer, you'll play a vital role in delivering exceptional customer service and communication. Your responsibilities will include: <ul> <li> Establishing and managing the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li> Attending regular meetings with residents and client representatives to maintain strong relationships.</li> <li> Ensuring a consistent, empathetic, and professional approach to all resident interactions.</li> <li> Acting as the escalation point for complaints, ensuring timely and effective resolution.</li> <li> Maintaining accurate records and updates in the on-site database to reflect ongoing works.</li></ul> What We're Looking For We're seeking someone who is proactive, personable, and committed to delivering outstanding service. You'll need: <ul> <li>A full UK driving licence and access to a vehicle.</li> <li>Previous experience as an RLO, ideally within planned maintenance or social housing.</li> <li>Solid understanding of internal and external works.</li> <li>Excellent communication, customer service, and IT skills.</li> <li>Willingness to undergo a Basic DBS check at offer stage.</li></ul> Our Commitment to Fair Hiring We welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually, and we do not discriminate based on criminal records. Some roles may require additional pre-employment checks. For more information, please visit: National Security Vetting Ready to Make a Real Impact? Apply now and become part of a team that values care, communication, and community. Internal Applicants: Please inform your current line manager of your interest before applying. A member of our Recruitment Team will be in touch to guide you through the next steps. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

The role Community Safety Officer <ul> <li>£36,500 per annum plus Benefits.</li> <li>37 hours flexible (Mon-Fri)</li> <li>Permanent Role.</li> <li>Home-based with regular site attendance across Dorset</li> <li>The closing date for applications 25th November 2025 (Midday)</li></ul>At Magna our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment. The role &amp; what you take care of: Magna is delighted to offer an exceptional career opportunity to join our Customer and Community Support team as a dedicated Community Safety Officer. In this role, you will support the Magna Safer Communities Lead to ensure that cases involving anti-social behaviour, domestic abuse, and safeguarding processes are thoroughly investigated and managed according to established protocols. You will become part of a professional team who are passionately committed to delivering an exceptional customer experience, while contributing to our organisational objectives of delivering great homes together! <ul> <li>Undertake case management and legal work (including preparing and presenting Injunctions and possession claims; up to and including eviction)</li> <li>Attend and contribute to multi-agency meetings and manage referrals and queries from other agencies.</li> <li>Compile relevant information and data for other teams, such as complaints or access requests.</li></ul>What you need to be successful: <ul> <li>Excellent customer care, problem solving, record keeping and communications skills.</li> <li>Experience of using, preparing and instructing on legal and non-legal interventions and multi-agency working.</li> <li>Demonstrated attention to accuracy and detail, with experience utilising case management systems.</li> <li>Hold a valid driving licence, access to a vehicle, and be prepared to travel for work-related purposes.</li></ul>This post is subject to a basic level DBS check. (Disclosure and Barring Service) Applicants with transferable qualities are encouraged to apply. Magna Benefits: We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers. We offer: <ul> <li>Pension matched up to 8%. </li> <li>Employee assistance &amp; Health Care Cash Plan. </li> <li>Learning and Development. </li> <li>Company sick pay </li> <li>Wellbeing Portal and Colleague Voice. </li> <li>Mileage and Agile working</li> <li>Paid day a year to volunteer. </li> <li>Rental / Stamp Duty Loan and Credit Union.</li> <li>Discounts on entertainment, high street shops and grocery shopping.</li> <li>Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years. </li></ul>Our full range of benefit details can be viewed on our website under each vacancy. For an informal discussion about this post, please contact: Dani Davies - Talent Acquisition Manager at: <a href="mailto:dani.davies@magna.org.uk" target="_blank">dani.davies@magna.org.uk</a> or by mobile: 07528 974936 To apply please visit our website <a href="http://www.magna.org.uk" target="_blank">www.magna.org.uk</a>, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert. Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early. About us We're Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year. Our vision of "Creating Great Homes Together" is fundamental to the work we do and we have ambitious plans to be "beyond the best" over the next ten years. Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory. Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won't achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant. Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers. For further information about Magna, please visit our website by clicking here. Our benefits Generous holiday This means the safety of our colleagues our customers is always our main priority. Competitive pension This is our mindset and our team approach to putting customers at the heart of all we do. Wellbeing support This is about how we treat each other and how we go about our business. Healthcare cash plan This is about how we all take responsibility for all our actions every day. Learning and development This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries. Colleague voice This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results. For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page. Our values Always safe This means the safety of our colleagues and our customers is always our main priority. All about customers This is our mindset and our team approach to putting customers at the heart of all we do. Be kind This is about how we treat each other and how we go about our business. Own it This is about how we all take responsibility for all our actions every day. One team This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results. Be curious This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries

Community Safety Officer

We fully support the use of AI and other tools to assist in writing your application. However, it's essential that the content, especially your supporting statement, is personalised and factually accurate. Your application should reflect your genuine experiences and qualifications to ensure authenticity and credibility Job overview This is an exciting opportunity for an experienced Mental Health Practitioner to work within the Nottingham City Homeless Mental Health Team. The role involves outreach work to reach those experiencing homelessness to provide mental health support. The post holder will have a caseload and provide assessment and treatment in a number of community settings. We are a small team providing outreach to those with SMD / homelessness. We work closely with many partner agencies such as substance services, hostels and voluntary sector organisations. The team is relatively new having been developed around 3 years ago and has already won clinical team of the year at Nottinghamshire Healthcare in 2023. We pride ourselves of working in a trauma informed , person centred way to enable people to engage in support on their terms. We are part of the SMD partnership in Nottingham which is a finalist in the HSJ awards this year. We will provide the successful candidate with the opportunity to develop skills needed to work within a community setting. The training offers will include specific skills required for working in the homeless sector, for example, trauma informed care, substance use and housing knowledge. We are looking for someone experienced in mental health and keen to learn, with an interest in working with people with Severe and Multiple Disadvantage (SMD). Main duties of the job The post holder will be expected to hold a caseload and work with service users and their families to support personalised care plans and provide specialist interventions. You will promote the recovery of patients and through working with partner agencies and primary care to ensure access to mental health treatment. You will complete longitudinal assessments and apply an assertive outreach approach where engagement will be key. You will be in the community working with street outreach to reach those rough sleeping and in temporary hostels. You will provide mental health interventions and work in a trauma informed way to improve the mental health outcomes for people with complex needs. You will act as a trusted assessor for those requiring longer term secondary mental health services enabling access to the LMHTs . We are seeking enthusiastic team players, to work within a dynamic multi-disciplinary health team, with excellent communication and interpersonal skills, and the ability and experience to manage complex cases in partnership with other agencies. A keen interest in working in the homeless sector is required however we understand that not everyone will have worked in this sector so practice experience is not essential. Working for our organisation #TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment Detailed job description and main responsibilities Day to Day Duties: Caseload management for service users in the community experiencing homelessness. Triage of referrals, provision of initial assessments and one-to-one interventions with service users. To manage a caseload of patients and coordinate their care. To undertake and record comprehensive need/risk assessments, devise and implement treatment plans for service users. To demonstrate the application of specialist skills and knowledge in order to maintain professional competence and fitness to practice as a mental health practitioner. To establish and maintain robust communication networks with clients, carers, team members, other health care and social care workers within urgent care and the community. To use interpersonal skills in diffusing potentially emotive situations while undertaking assessments and pathway planning within acute settings. A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment. You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies. Person specification Qualifications Essential criteria <ul><li>Professional Qualification (Mental Health) to degree level or equivalent</li><li>Maintains current registration with the NMC</li><li>Further specialist knowledge/post registration experience in specific service area or other formal training</li></ul>Desirable criteria <ul><li>Demonstrates continued professional development</li></ul>Knowledge Essential criteria <ul><li>Knowledge and understanding of current legislation and understanding of clinical risk assessments</li><li>Knowledge of the nursing 6 c's</li></ul>Desirable criteria <ul><li>Awareness of national and local issues impacting on nursing care</li><li>Knowledge of Management theories</li></ul>Skills Essential criteria <ul><li>Ability to work as part of a team</li><li>Good written/oral communication skills</li><li>Diplomatic, caring &amp; sympathetic</li><li>Ability to be flexible and handle conflict issues</li><li>Good skills in assessment intervention and evaluation of patients nursing care</li><li>Clinical supervision skills</li><li>IT skills</li></ul>Experience Essential criteria <ul><li>Demonstrates satisfactory clinical expertise for the banding</li><li>Specialist and area specific experience</li></ul>Desirable criteria <ul><li>The ability to deal with and resolve conflict</li></ul>Contractual Essential criteria <ul><li>Ability to work to meet the needs of the service</li><li>A full driving licence and vehicle for business use</li></ul>Values and Behaviours Essential criteria <ul><li>All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork</li><li>All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation</li></ul>Training Essential criteria <ul><li>Willingness to undertake new clinical practices, education and training that will enhance service delivery</li></ul>Additional Information <ul><li>We reserve the right to close the post early once we have received a sufficient number of applicants.</li><li>The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria. </li><li>In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.</li><li>For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure. </li></ul>Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job Description (PDF, 432.6KB) </li> <li> Person Specification (PDF, 283.4KB) </li> <li> Colleague Benefits (PDF, 16.1MB) </li> <li> About the Trust (PDF, 6.4MB) </li> <li> About Nottinghamshire Healthcare (PDF, 1.5MB) </li> </ul>

Mental Health Practitioner- City Homeless Mental Health Team

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Coombe Court 2 days a week. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Please note we hold the right to close the vacancy early depending on application volumes. Closing Date: Monday 17th November 2025 at 23:59 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Job Introduction The four venues of Bradford Theatres are run by the department of place: <ul><li>The Alhambra Theatre is regarded as the North's premier receiving venue and has been delighting audiences for over 100 years with an exciting mix of musicals, drama, dance, and Yorkshire's biggest pantomime.</li><li>The Studio is an intimate black box theatre adjacent to The Alhambra that is popular with up-and-coming stand up comedians and as a rehearsal space.</li><li>St George's Hall is one of the UK's oldest concert halls and hosts the best in live music, comedy, variety, and children's shows.</li><li>King's Hall and Winter Garden in Ilkley hosts a wide range of performances, weddings, parties, lifestyle fairs and community events.</li></ul>Front-of-House Team The front-of-house department, of which this role is a part of, are responsible for the efficient running of events, the safety and security of patrons and staff, delivering exceptional customer service, maximising the income generated through the sale of ice creams, confectionery, soft drinks, merchandise, and programmes, and promoting diversity and inclusion within our venues. We are looking to appoint a permanent house manager to join our award-winning customer service team. We are looking for enthusiastic and motivated people who can demonstrate experience of managing busy hospitality environments and who have a passion for live theatre and music. The main responsibilities of this role: <ul><li>Working with other departments and visiting companies to ensure the efficient operational management of live events.</li><li>Health and safety of all patrons and staff, and the security of the buildings and their assets; this includes being a first aider and a fire warden, responding to incidents and leading on emergency evacuations, being a keyholder who regularly opens and locks up the buildings, and managing up to 30 third party security staff at a time.</li><li>Delivering exceptional customer service by motivating a team of up to 25 ushers, supervisors, day staff, and stage door receptionists at a time, dealing with customer issues, and handling complaints.</li><li>Maximizing auxiliary sales, cash handling, and cashing up.</li><li>Actively promoting diversity and inclusion within our venues and our workforce.</li></ul>Working Conditions 37 hours per week across 5 days, including some evenings, weekend, and bank holidays. Any overtime will amass time owed in lieu and is not eligible for payment. Please note that the majority of this role will be based at our 3 city centre venues, however there may be occasional work required at King's Hall and Winter Garden in Ilkley. How to Apply If you are interested in joining our team and would like some further information, please contact Senior House Manager, Tommy Savage, at <a href="mailto:tommy.savage@bradford.gov.uk" target="_blank">tommy.savage@bradford.gov.uk</a>. Alternatively, if you have an access need that prevents you from using email, please call The Alhambra stage door on 01274 432375 and ask for him there. Equal Opportunities We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants. The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities &amp; groups and provides added benefits and resources to its members.

House Manager

The Vacancy Main duties: 1. To process referrals received internally and externally in line with Llamau policies and procedures. 2. To offer a range of services, including one-to-one work with young people and family mediation. 3. To offer a range of services including family mediation and advice for young people and their parent/guardian 4. To contact family members as appropriate and facilitate initial information sessions with them. 5. To provide a telephone advice and support service for young people and family members. 6. To participate in a rota for outreach /. surgeries 7. To identify particular issues and concerns arising out of work with individual young people and pass on all relevant information to colleagues, Mediation Manager, Local Authority colleagues, and the Contracts and Quality Assurance Manager. 8. Participate in close and regular liaison with the Local Authority's Homelessness Section and Children's Services, particularly with regard to individual young people. 9. To work closely with other Mediation Workers and Advice / Homelessness Prevention Workers within the organisation to ensure consistency of service and provide cover as necessary. The Company At Llamau we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. But for thousands of the most vulnerable people in Wales, homelessness is a frightening reality. 30 years ago Llamau was founded to provide homeless teenagers with a safe place to stay. Since then, we have supported over 67,000 young people, women and their children who are either homeless or facing homelessness. Many people think the job of a homelessness charity will be to provide accommodation - a safe place to stay. But it is very clear to us that for most people who are facing homelessness, their problems are far more complex than a lack of permanent shelter. That's why we treat everyone who needs our support as an individual. We recognise their unique strengths and needs and make sure that they are supported to rebuild their futures. Our Values We are a values-led organisation which puts the people we support at the heart of the organisation. Our values mean that we can offer the highest quality support and empathy. Our values are: <ul> <li>We Respect</li> <li>We Listen</li> <li>We Encourage</li> <li>We Learn</li> <li>We Don't Give Up</li></ul>

Mediation & Homelessness Prevention Worker

At Bath &amp; North East Somerset Council we have one overriding purpose - to improve people's lives. It's an exciting time to be working in housing at Bath &amp; North East Somerset. We are implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years. We are now looking for an enthusiastic Housing Advisor to join our high performing housing options and homelessness team to make a real difference supporting families and individuals at risk of homelessness. About the Role The postholder will work within the Housing Options &amp; Homelessness Team to deliver a high-quality service tasked with reducing homelessness. The team consists of 12 staff who perform both housing advice and homelessness decision roles. B&amp;NES is a high-performing Council with relatively few households in temporary accommodation, reflecting the team's excellent work. The role is primarily based in Bath, but you may need to work from other locations in the district. There is also the opportunity to work from home by agreement. About You You will have: <ul><li>Knowledge of housing and homelessness legislation and experience in providing frontline housing options or homelessness services.</li><li>A Degree and/or a relevant specialist Housing qualification in Housing Advice or equivalent. </li><li>Excellent communication skills in all forms with the ability to influence, use empathy to understand complex situations, and to advise others.</li><li>Be capable of performing efficiently and effectively in a high-pressure, fast-paced environment, handling challenging client behaviours with composure, integrity, and effectiveness.</li></ul>The role also requires excellent record keeping as well as IT skills. Experience of Civica Abritas or similar housing databases would be an advantage. You will need to have good communications skills. Experience of generating reports and managing website information would also be an advantage. You can expect <ul><li>A comprehensive induction</li><li>Regular supervision with your line manager</li><li>Extensive training opportunities, through the council's training package covering IT skills and Safeguarding and Child Protection courses</li><li>Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities</li></ul>If you are interested in this post and require more details or just to chat through the role and what's involved, please contact Victoria Canavan, Senior Housing Advisor, <a href="mailto:Victoria_Canavan@BATHNES.GOV.UK" target="_blank">Victoria_Canavan@BATHNES.GOV.UK</a> or call 01225396261. Interview date: TBC *Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants. About Bath &amp; North East Somerset Council. Working at Bath &amp; North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath &amp; North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to <a href="https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits" target="_blank">https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits</a> At Bath &amp; North East Somerset Council we have one overriding purpose - to improve peoples live. Find out more about our values at <a href="https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values" target="_blank">https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values</a> We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at <a href="https://beta.bathnes.gov.uk/equality-and-diversity" target="_blank">https://beta.bathnes.gov.uk/equality-and-diversity</a> We are a Disability Confident Employer - find out more at <a href="https://shorturl.at/ajrsW" target="_blank">https://shorturl.at/ajrsW</a>

Housing Advisor

Independent Living Support Worker (Female only) Who Are We? The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. The Percy Hedley Foundation has three main sites providing specialist education, adult day services and residential care to our service users. Our sites are based in Forest Hall, Killingworth, and Jesmond. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role We are looking to appoint an Independent Living Support Workers to join the team at Ferndene and provide excellent support. Ferndene comprises of 9 self-contained bungalows, with staff facilities, gardens and car parking. The people at Ferndene require assistance throughout the day to enable them to lead fulfilling lives. Our Independent Supported Living schemes are home for individuals with learning disabilities and/or physical disabilities who require support with everyday living tasks, cooking, cleaning, organising social activities, support to health appointments and to live as independently as possible. You will need to be enthusiastic, with a positive outlook on life and a real desire to help people achieve their goals and reach their full potential. A great team player, who is flexible, organised and has the skills to work with a multi-disciplinary team to ensure the people we support receive the highest level of care is required. Being able to adapt and respond to evolving situations with a person-centred approach is essential for an independent living scheme. As this is a 24/7 service, part and full time hours are available but you must be open to working both days and nights. ** Due to the demadns of the service we are looking for Female only candidates ** Please click here for the job description. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: <ul><li>20 days annual leave, plus bank holidays (pro-rated for part-time staff)</li><li>Access to a rewards scheme designed to save money on shopping</li><li>Contributory Pension Scheme </li><li>Induction and ongoing training</li><li>Employee Assistance Programme</li><li>Cycle to Work Scheme</li><li>Wellbeing support (including occupational health, physio services and counselling services)</li></ul>Click here for more information on the benefits available: <a href="https://www.percyhedley.org.uk/work-with-us/" target="_blank">https://www.percyhedley.org.uk/work-with-us/</a> We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator's legislation requirements. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview. Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. Please access the following link for our vulnerable adults protection policy: Adult Safeguarding Policy This recruitment is ongoing therefore the vacancy will close when a suitable number of applicants have been appointed.

Independent Living Support Worker (Female only)

The Vacancy This role is with End Youth Homelessness Cymru, partnering charity of Llamau. Please apply through the link below and also send a covering letter to <a href="mailto:careers@llamau.org.uk" target="_blank">careers@llamau.org.uk</a> The treasurer is a trustee with a specific role on the board. The treasurer takes on specific duties agreed by the other trustees in a role description. There is an expectation that the Treasurer will hold a recognised financial professional qualification and be experienced ideally in both an operational and strategic capacity. The overall role of a treasurer is to utilise their professional knowledge and expertise to support EYHC's Board trustees to carry out their financial responsibilities ensuring EYHC's financial health and viability. We will also value the treasurer's input into wider operational discussions. The Company At Llamau we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. But for thousands of the most vulnerable people in Wales, homelessness is a frightening reality. 30 years ago Llamau was founded to provide homeless teenagers with a safe place to stay. Since then, we have supported over 67,000 young people, women and their children who are either homeless or facing homelessness. Many people think the job of a homelessness charity will be to provide accommodation - a safe place to stay. But it is very clear to us that for most people who are facing homelessness, their problems are far more complex than a lack of permanent shelter. That's why we treat everyone who needs our support as an individual. We recognise their unique strengths and needs and make sure that they are supported to rebuild their futures. Our Values We are a values-led organisation which puts the people we support at the heart of the organisation. Our values mean that we can offer the highest quality support and empathy. Our values are: <ul> <li>We Respect</li> <li>We Listen</li> <li>We Encourage</li> <li>We Learn</li> <li>We Don't Give Up</li></ul>

End Youth Homelessness Cymru - Treasurer

Terms &amp; Conditions: Permanent, Full time, 37 hours per week Department: Adults &amp; Heath Shortlisting date: 26th November 2025 Interview date: 9th December 2025 We are looking to recruit to a brand-new key senior role who will shape and lead our adult social care and housing needs services. We are constantly striving to improve services to our residents and the role will give you the opportunity to build on our existing strong foundations and transform our models of care and support. We are extremely proud of the recently announced outcome from the Care Quality Commission having assessed our Local Authority Adult Social Care services as good and we are now excited to move on to the next stage of our development . Can you help us get to outstanding? As an experienced senior manager you will have the ability to creatively shape and implement strategies across our health, homelessness and social care systems ,whilst managing the core business. You will have proven experience of leading your teams to ensure we thoughtfully use our resources to make a real difference to the lives of local people, addressing inequalities and taking an asset-based approach to all we do. As an ambitious authority we plan to grow our economy and become an economic centre of activity ensuring great opportunities for our local population. Our borough is a special, warm and friendly place to live and work with a real sense of community and togetherness. If you are considering a new challenge and are an experienced, energetic senior manager in the area of Adult Social Care, then this post could be what you have been waiting for. You would form part of the senior team working alongside the Director of Public Health and Assistant Director for Commissioning and Independent Living Services. Reporting directly to our Strategic Director for Adults and Health (DASS), you will facilitate and promote innovation and transform the way in which we commission and deliver services using population health data and preventative approaches to inform your decision making. If you have extensive experience of managing across a diverse and complex workforce and are experienced in partnership and multi-agency working, then this could be the post for you. If you would like an informal conversation, then please contact Mark Warren on 07977 352323 or <a href="mailto:mark.warren@blackburn.gov.uk" target="_blank">mark.warren@blackburn.gov.uk</a> In your application, please ensure you complete the section about your suitability for the role. To find out more: Assistant Director Adults - Social Work Operations and Housing Needs | Blackburn with Darwen Borough Council

Assistant Director Adults - Social Work Operations & Housing Needs

About the role Housing Services are looking to recruit a Tenant Liaison Officer Working alongside colleagues and contractors your role will be liaise with tenants during repairs and refurbishment projects ensuring that the tenants are fully updated, any complaints successfully resolved and a positive relationship between the tenants and Council is maintained You will be required to undertake Quality and site-specific Health and Safety audits. You will need experience of working with customers and be able to demonstrate both communication and influencing skills Please refer to the attached job description for further details on the required qualifications and experience About Bury The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. Please note we are unable to support with sponsorship at this time. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way Benefits of working for Bury Council To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. Next steps For more information on the role you can contact Noel Chambers - <a href="mailto:N.Chambers@bury.gov.uk" target="_blank">N.Chambers@bury.gov.uk</a>

Tenant Liaison Officer

Team About the role As part of Bury Council's commitment to delivering high-quality housing services and ensuring compliance with leasehold legislation, we are recruiting a Section 20 Leasehold Officer. This role is central to managing the statutory consultation process under Section 20 of the Landlord and Tenant Act 1985, supporting the delivery of major works and long-term agreements across our housing stock. Key Responsibilities: <ul><li>Lead and manage the Section 20 consultation process for major works and qualifying long-term agreements.</li><li>Draft and issue statutory notices including Notices of Intention, Estimates, and Award of Contracts.</li><li>Liaise with internal teams, contractors, and leaseholders to ensure legal compliance and effective communication.</li><li>Maintain accurate records and documentation to support audit and tribunal processes.</li><li>Provide expert advice on leasehold matters, service charges, and statutory obligations.</li><li>Support the Asset Management and Building Safety teams in delivering safe, well-maintained homes.</li></ul>Essential Criteria: <ul><li>In-depth knowledge of leasehold legislation, particularly Section 20 requirements.</li><li>Experience in housing management, leasehold services, or property compliance.</li><li>Strong communication and stakeholder engagement skills.</li><li>Ability to interpret legal documents and explain complex information clearly.</li><li>Excellent organisational skills and attention to detail.</li></ul>Desirable: <ul><li>Relevant qualification in housing, law, or property management.</li><li>Experience working in a local authority or social housing environment.</li></ul>About Bury The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. Please note we are unable to support with sponsorship at this time. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way Benefits of working for Bury Council To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. Next steps For an informal chat regarding the role please contact Chris Kalupa - <a href="mailto:C.R.Kalupa@bury.gov.uk" target="_blank">C.R.Kalupa@bury.gov.uk</a>.

Leasehold Officer

Job Introduction What you'll do As a not-for-profit housing organisation providing more affordable homes for Londoners, we're on a mission to work better together for our residents and make London home for those who live in our capital, whatever their personal circumstances. We're looking now for people with previous experience of customer service to join our operations team, which has recently been refreshed to ensure we're set up in the best way to deliver the things that matter most to our residents. How you'll do it As a Housing Officer, you'll play a vital role in enhancing our residents' overall experience of living in one of our homes. You'll foster a strong local presence, ensuring residents know you by name, by being readily available and proactive. <ul><li>Main Point of Contact: As a Housing Officer, you will be one of the primary points of contact for residents on your patch. You'll handle day-to-day resident inquiries while working alongside building managers and specialist teams like the repairs hub and customer experience team to ensure communal and estate-wide matters are managed.</li><li>Autonomy and Planning: You will have the freedom to plan your own week, managing site inspections, meeting contractors, and carrying out annual resident check-ins to ensure any issues are addressed.</li><li>Problem Solving: In this reactive role, you'll need to be adaptable-managing your daily tasks while responding to urgent matters like emergency repairs, ensuring residents feel their concerns are prioritized.</li><li>Supporting Residents: You'll be involved in safeguarding situations, supporting vulnerable residents dealing with issues such as addiction, mental health, or abuse. We're looking for someone who genuinely cares about the welfare of residents and can ensure positive outcomes.</li><li>Collaboration and Office Work: You'll be on your patch at least two days a week, with the remaining time spent in the office collaborating with colleagues to deliver the best services possible.</li></ul>Please note this role will be based both in the community - visiting the properties that you manage, and in office The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You'll be tenacious and resilient, with solid problem-solving skills and previous experience in delivering customer service. You don't necessarily need to have worked in housing before, but if you have, that would be a bonus. Most importantly, you'll be someone who genuinely puts customers first, has a passion for our vision and mission, and makes our values visible every working day. Our Housing Officers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. You'll be proactive and customer-focused with the ability to communicate effectively to multiple audiences. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: <ul><li>Customer service experience including developing customer relationships </li><li>Excellent communication skills </li><li>Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another </li><li>Problem-solving skills </li><li>Organisational skills </li><li>Excellent computer skills including Microsoft Word and Excel</li></ul>Desirable <ul><li>Previous housing experience</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to a screening call Step 3: Successful candidates will be invited to interview and assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Housing Officer

Independent Living Officer 37 hours per week, working Monday - Friday, 8am-4pm with a 12pm-8pm shift on a rota basis (1 week in 5)) Community based in Preston, Lancashire £28,088.90 per annum We are excited to be recruiting for an Independent Living Officer to join our Independent Living Team. What will you be doing in this role? As an Independent Living Officer, You will deliver housing management support services to older people both in our Independent Living properties and CGA homes. You will work closely with a number of our customers to ensure they have the best quality of life and are able to stay in their homes for as long as they can through the provision of a service which is centred around the person and their wellbeing. You will also provide an emergency response service to our customers during weekdays, working a rota system. What are we looking for in you? We are looking for someone who fits our values and brings a person centred approach in the role and shares our passion for making a difference. You will tailor your approach to meet individual customer needs and working collaboratively with others. You will also have: What we are looking for: <ul><li>Previous experience of working within a housing or support environment.</li><li>Previous experience and the ability to work with older or vulnerable people and supporting people with complex needs, including mental ill health, substance dependency and dementia.</li><li>Experience of dealing with challenging behaviour.</li><li>Understanding of Health and Safety practices and procedures.</li><li>Experience of lone working.</li><li>Ability to work on own initiative and as part of a supportive team.</li><li>Have a driving licence and access to a car for business use.</li></ul>It would be beneficial (but not essential) if you also have: <ul><li>CIH Housing Qualification Level 2</li><li>Experience of working in a social housing environment</li></ul>Working arrangements: This role is community based working in and around Preston. We offer flexibility wherever possible to accommodate our business and your personal needs. Why work at Community Gateway? Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more. Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy! A bit more about us: Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future. And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you.. If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application. Dates for your diary: The closing date for this role is 16th November 2025 atmidnight with interviews held on 24th November 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

Independent Living Officer

Directorate: Place Service: Communities - Community Safety and Cohesion Post title: Community Safety Officer Contract Type: Permanent Salary: £42,839 - £47,181 Hours per week: 36.66 Location: Oldham Council Offices, Spindles Shopping Centre, West Street, Oldham, OL1 1LF Closing date: 14th November 2025 Hiring manager contact details: Philip Bonworth, Community Safety Manager, <a href="mailto:philip.bonworth@oldham.gov.uk" target="_blank">philip.bonworth@oldham.gov.uk</a> Role overview Working within the Council's Community Safety Team you will apply problem solving methodologies and will support partners in developing ASB and crime reduction strategies, which support and safeguard individuals and communities, through a combination of prevention, intervention and enforcement activity. Key responsibilities <ul><li>To reduce anti-social behaviour and implement crime reduction strategies at a Neighbourhood level. </li><li>To work with partners in the multi-agency safeguarding hub to ensure appropriate interventions are undertaken.</li><li>To advise various agencies, individuals and businesses on problem solving methodologies and crime prevention initiatives and deliver effective partnership activity working with communities, police and other partner agencies. </li></ul>Key requirements To succeed in this role, you will need as a minimum: <ul><li>A detailed knowledge of statutory duties with regards to community safety under the provisions of the Crime and Disorder Act 1998 and the legal powers available to the Council and its partners under the Anti-Social Behaviour, Crime and Policing Act 2014</li><li>Experience of evidence gathering techniques including interviewing of victims and witnesses and preparation of statements and case files</li><li>Proven experience of working in partnership with a broad range of communities and partners, building consistently positive relationships and influencing outcomes</li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. About us We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information. Our values and behaviours By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: <ul><li>Work with a resident focus </li><li>Support local leaders</li><li>Committed to the borough</li><li>Delivery high performance</li><li>Take ownership and drive change</li></ul>You can find out more about our values and behaviours on our greater.jobs Oldham page Our benefits package At Oldham Council we offer a great benefits package for our employees, which includes the following: <ul><li>25 days annual leave which increases after 5 and 10-years' service</li><li>The option to purchase additional annual leave. </li><li>An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. </li><li>Discounted gym membership with Oldham Active. </li><li>Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.</li><li>Salary sacrifice scheme for home and electronics and Cycle to Work. </li><li>Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.</li><li>Staff recognition and celebration events.</li><li>Peer support groups</li></ul>Inclusive recruitment We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. If you're an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme. Data and privacy For details of how we use your data please see our privacy notice. Important information Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy. While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Job Introduction From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £35,412 - £38,220 (pro rata for part time colleagues) We're looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team. You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure ] HOUSING OFFICER Full time We are looking to recruit a motivated individual to join our Housing team in a busy housing office based in Poole. The team is responsible for delivering housing services across Poole and you would have your own neighbourhood 'patch'. Your duties will include dealing with anti-social behaviour, tenancy management, void management and general estate management. You will work collaboratively with other teams and agencies to provide the best service to residents. Essential: <ul><li>Previous experience of working with the public face to face in difficult situations</li><li>Previous experience of managing social housing</li><li>Knowledge of measures to prevent and deal with anti-social behaviour</li><li>Knowledge of the importance of safeguarding of vulnerable people</li><li>Ability to apply tact, diplomacy and awareness to a wide range of scenarios some of which may be potentially difficult</li><li>Good verbal and communication skills</li><li>Commitment to high levels of customer care</li></ul>Desirable: <ul><li>Previous local government experience</li><li>Chartered Institute of Housing Qualified</li></ul>Please note that a Full UK Driving Licence and access to your own vehicle is essential for this role. For further information about this role or an informal chat please contact Ben Jarvis, Senior Housing officer, on 01202 123382. This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role. About BCP Council BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come. Our Benefits A Place to Thrive - Join BCP Council At BCP Council, we're not just building a workforce- we're transforming how we recognise and reward our people. From 1 December 2025, we're proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace. Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it's flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we're excited to welcome new colleagues into a Council that's evolving to meet the needs of both our workforce and our communities. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page) Be the difference - Join an organisation that values you More About us | Working for BCP DBS BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure &amp; Barring Service Check. Please refer to the Job Description or Role Profile for more details.

These are exciting times to work within Salford City Council's fast paced and varied Housing Strategy Team. The team is responsible for the production of, and monitoring and reporting on the delivery of our housing and homelessness related strategies and policies - including data collection and analysis. In addition, the team are responsible for driving and delivering a number of key actions within our strategy action plans. In addition, the post holder will have responsibility for conducting s.202 homelessness reviews. We are seeking a dynamic individual to join our team, who can demonstrate their ability to use their initiative to drive a partnership approach to achieving local outcomes. You will have excellent written and verbal skills and be able to plan and manage competing pieces of work. Knowledge and understanding of a wide range of housing and homelessness issues is required. Importantly, we are seeking someone with proven experience of delivering and an advanced understanding of homelessness law. Our values of pride, passion, people and personal responsibility are at the heart of everything we do, and they are central to the way in which we behave with colleagues, customers and partners. Please contact Julie Craik, <a href="mailto:julie.craik@salford.gov.uk" target="_blank">julie.craik@salford.gov.uk</a> - if you would like to discuss this position in more detail. Want to know more about Salford? As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this. Find out about our city as a place to live, work &amp; grow, and learn more about the amazing work we are doing. You'll also find out about the wealth of benefits we have to offer you here! Continuous ervice commitment New employees can keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others under this scheme. Find out if this applies to you here. Guaranteed Assessment Schemes We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please click here. Privacy Statement and Data Protection Our core data protection obligations and commitments are set out in the council's primary Recruitment and Employment Privacy Notice which can be found at <a href="https://www.salford.gov.uk/gdpr" target="_blank">https://www.salford.gov.uk/gdpr</a> .

Principal Officer - Strategy and Homelessness Reviews

Job Introduction From 1 December 2025, our updated Pay and Reward package will take effect, introducing a new approach to recognising and rewarding roles across the Council. As part of this change, the salary for this role will be adjusted to a pay range of £33,699 - £39,152 (pro-rata for part time) We're looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team. You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure Role Purpose BCP Council is committed to and has made significant investment in building up its Community Safety capacity to support the BCP Community Safety Partnership with an ambitious strategy and action plan to realise our vision 'to make Bournemouth, Christchurch and Poole a safer and healthier place where communities and businesses thrive and where residents and visitors feel safe and welcomed'. Main Responsibilities We are recruiting for a Community Safety Officer to support the Council's Community Safety Team and the Community Safety Partnership with delivery of strategies and plans through participation within multi-agency groups and meetings, engagement with Council services, and regional, national and local agencies. The role will undertake a range of Community Safety projects, support current local initiatives and be a core contributor to new and developing initiatives working closely with partners such as Dorset Police. You will support the Community Safety Manager and Community Safety Team Leader across a range of work, including serious violent crime, preventing violent extremism, exploitation and other emerging issues. You will engage with a wide range of people and services. Whilst working as part of a fast-paced team with varied workstreams, you will also have contact with senior officers and elected members of the Council as well as building and maintaining relationships with relevant internal and external stakeholders. The Ideal Candidate The successful candidate must have great interpersonal skills, be flexible, and be familiar with the Microsoft suite including MS Teams, Excel and Outlook. You will have experience of arranging meetings and taking minutes and actions, delivering presentations and independently prioritising your workload. We are looking for a dynamic and innovative team player who enjoys supporting others to come and work alongside us in strategic project work across all aspects of Community Safety. Members of the Team are currently working on a hybrid basis, working flexible hours. The option is available to work from BCP Civic Centre, where 'hot desking' operates. Applicants should note that they may be required to work from the Civic Centre, or other locations in the relevant Council area on occasions and when required. You will be degree educated or equivalent and have three years relevant experience regarding some of the subject matters mentioned. We will be shortlisting on 17th November 2025 with interviews in Bournemouth for successful candidates to follow on Tuesday 2nd December 2025. For informal discussions, please email <a href="mailto:lauren.duffy@bcpcouncil.gov.uk" target="_blank">lauren.duffy@bcpcouncil.gov.uk</a> Community Safety Team Leader in the first instance to arrange a time to speak on the phone or via MS Teams. You should read the full Job Description before making contact. About BCP Council BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come. Our Benefits A Place to Thrive - Join BCP Council At BCP Council, we're not just building a workforce- we're transforming how we recognise and reward our people. From 1 December 2025, we're proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace. Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it's flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we're excited to welcome new colleagues into a Council that's evolving to meet the needs of both our workforce and our communities. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page) Be the difference - Join an organisation that values you More About us | Working for BCP DBS BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure &amp; Barring Service Check. Please refer to the Job Description or Role Profile for more details.

The Vacancy WPS are looking for two experienced Resident Liaison Officers to support our planned decarbonisation works across social housing sites in the Leamington Spa, Coventry, and Warwickshire areas. Key Responsibilities: <ul> <li>Act as the main point of contact for residents throughout the delivery of planned works.</li> <li>Ensure clear and consistent communication between residents, site teams, and project managers.</li> <li>Support the delivery of retrofit and decarbonisation programmes, ensuring minimal disruption to residents.</li> <li>Handle queries, complaints, and feedback with professionalism and empathy.</li> <li>Maintain accurate records of resident interactions and project updates.</li></ul>️ Project Scope: <ul> <li>Social housing retrofit and energy efficiency upgrades</li> <li>Net zero and decarbonisation initiatives</li> <li>Multi-site planned works delivery</li></ul>Ideal Candidate: <ul> <li>Proven experience as an RLO in planned works, ideally within the social housing sector</li> <li>Strong communication and organisational skills</li> <li>Ability to travel between sites across the region (driving license is a must) </li> <li>Understanding of retrofit and decarbonisation processes is highly desirable</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident liaison officer

Independent Living Support Worker - British Sign Language (training provided) Who We Are The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role We are looking to appoint a BSL (British Sign Language) Independent Living Support Worker. This is an exciting opportunity to help build our BSL ISL provision and provide excellent support. Due to the demands of the service, successful candidates must complete and pass British Sign Language Level 1. Training will be provided and consists of approximately three 10 week modules, 2 hours per week. The property is a 2 bedroom home located in a residential area in Newcastle, a short walk from the City Centre, St James Park, the Town Moore and Leazes Park as well as local transport services which opens up the whole of the North East to the people we support. There is also parking available. The role is to support 2 young gentlemen moving into their first home following completing College. The role will be to support both men to find new and exciting opportunities in and around their new home and to support them to grow relationships and connections, positively impacting their quality of life. You will be responsible for supporting with all aspects of daily living, including support at home, to go to different community places and support with personal care. One young person that you will be supporting will have seizure activity which is generally nocturnal. This person can also have escalated behaviours and self-injurious behaviours. The other young person has a dysphagia need with an IDDSI Level 6 soft and bite sized diet. The Foundation offers both mandatory and person specific training to support candidates to be able to meet these individuals needs and to support continuous development in career pathways. Requirements We are looking for candidates with an understanding of Positive behaviour Support and meeting complex needs of autistic people, who display behaviour that may challenge. Candidates must also have the drive to complete the BSL qualification whilst working for the Foundation to support positive communication and meet both individual's needs. You will need to be enthusiastic, friendly, enjoy your work and have a positive outlook on life and a real desire to help people achieve their goals and reach their full potential. A great team player, who is flexible, organised and has the skills to work with a multi-disciplinary team to ensure the people we support receive the highest level of care is required. Being able to adapt and respond to evolving situations with a person-centred approach is essential for an independent living scheme. There are also times when the people we support will need support with managing behaviours of concern. Where there are training needs identified these will be provided. We would love to hear from you and welcome all applications. Please click here for the job description. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: <ul><li>20 days annual leave, plus bank holidays (pro-rated for part-time staff)</li><li>Access to a rewards scheme designed to save money on shopping</li><li>Contributory Pension Scheme </li><li>Induction and ongoing training</li><li>Employee Assistance Programme</li><li>Cycle to Work Scheme</li><li>Wellbeing support (including occupational health, physio services and counselling services)</li></ul>Click here for more information on the benefits available: <a href="https://www.percyhedley.org.uk/vacancies/staff-benefits/" target="_blank">https://www.percyhedley.org.uk/vacancies/staff-benefits/</a> We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator's legislation requirements. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview. Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. Please access the following link for our vulnerable adults protection policy: Adult Safeguarding Policy This recruitment is ongoing therefore the vacancy will close when a suitable applicant has been appointed.

Independent Living Support Worker - British Sign Language (training provided)

Job Introduction Bradford Cyrenians provides a range of supported housing, hostel and floating support provision for homeless men and women, former rough sleepers and services that specialise in supporting ex offenders and men fleeing domestic abuse. Our services are flexible and user-led, with a focus on prevention, enabling individuals to take control of their lives. The Men Standing Up Service supports male victims/survivors of domestic abuse. The service consists of the following aspects: <ul><li>Confidential telephone helpline</li><li>Emergency accommodation</li><li>Longer term accommodation</li><li>Floating support service</li><li>Peer support group</li></ul>We are recruiting for a: Supported Housing Officer Specialising in Forced Marriage, Honour Based Violence and Human Trafficking. Working 35 hours per week, flexibly between 8am and 6:30pm Monday to Friday Salary - £23,000 per annum fixed The successful candidate needs to be highly motivated and have the passion, enthusiasm and commitment towards making a difference to the lives of male victims/survivors of domestic abuse. There will be a requirement for the post holder to speak a community language (Urdu, Punjabi) If you are interested in the post and are able to speak a community language, you can request an application pack to be either posted or emailed by contacting; Jamila Khanum on 01274 905676 or Email: <a href="mailto:jamila@bradfordcyrenians.org.uk" target="_blank">jamila@bradfordcyrenians.org.uk</a> Closing date for completed applications is 24/11/2025 Interviews for this post will take place week commencing 01/12/2025 Shortlisting for the position is based on a returned application form only, however if you want to send a CV in the first instance we will look at this and if you have relevant experience or transferable skills we will send you an application form to complete. A full induction and peer mentoring programme will be provided to the successful candidate We must ensure that the needs of the service are met and these are established on the basis of full attendance from staff. We therefore have a positive approach to absence management through our Absence Policy. Employment is subject to an Enhanced DBS check. We are committed to welcoming people from the widest possible diversity of background, Culture and experience. Bradford Cyrenians is an equal opportunities employer. We welcome job applications from all sections of the community. We are currently under represented by LGBTQI+ people, males, and people with disabilities so would encourage people from these groups to apply for roles within the organisation. Registered Charity Number 503434

Bradford Cyrenians - Supported Housing Officer

Independent Living Support Worker - British Sign Language (qualified) Who We Are The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role We are looking to appoint a qualified BSL (British Sign Language) Independent Living Support Workers. This is an exciting opportunity to help build our BSL ISL Provision and provide excellent support. Due to the demands of the service, we are looking for candidates who hold a BSL qualification. The property is a 2 bedroom home located in a residential area in Newcastle, a short walk from the City Centre, St James Park, the Town Moore and Leazes Park as well as local transport services which opens up the whole of the North East to the people we support. There is also parking available. The role is to support 2 young gentlemen moving into their first home following completing College. The role will be to support both men to find new and exciting opportunities in and around their new home and to support them to grow relationships and connections, positively impacting their quality of life. You will be responsible for supporting with all aspects of daily living, including support at home, to go to different community places and support with personal care. One young person that you will be supporting will have seizure activity which is generally nocturnal. This person can also have escalated behaviours and self-injurious behaviours. The other young person has a dysphagia need with an IDDSI Level 6 soft and bite sized diet. The Foundation offers both mandatory and person specific training to support candidates to be able to meet these individuals needs and to support continuous development in career pathways. Requirements Candidates must hold a Level 1 (or above) British Sign Language qualification. An understanding of Positive behaviour Support and meeting complex needs of autistic people, who display behaviour that may challenge is also desirable. You will need to be enthusiastic, friendly, enjoy your work and have a positive outlook on life and a real desire to help people achieve their goals and reach their full potential. A great team player, who is flexible, organised and has the skills to work with a multi-disciplinary team to ensure the people we support receive the highest level of care is required. Being able to adapt and respond to evolving situations with a person-centred approach is essential for an independent living scheme. There are also times when the people we support will need support with managing behaviours of concern. Where there are training needs identified these will be provided. We would love to hear from you and welcome all applications. Please see attached job description. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: <ul><li>20 days annual leave, plus bank holidays (pro-rated for part-time staff)</li><li>Access to a rewards scheme designed to save money on shopping</li><li>Contributory Pension Scheme </li><li>Induction and ongoing training</li><li>Employee Assistance Programme</li><li>Cycle to Work Scheme</li><li>Wellbeing support (including occupational health, physio services and counselling services)</li></ul>Click here for more information on the benefits available: <a href="https://www.percyhedley.org.uk/vacancies/staff-benefits/" target="_blank">https://www.percyhedley.org.uk/vacancies/staff-benefits/</a> We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator's legislation requirements. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview. Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. Please access the following link for our vulnerable adults protection policy: Adult Safeguarding Policy This recruitment is ongoing therefore the vacancy will close when a suitable applicant has been appointed.

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