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What sets a great organisation apart from a good organisation is the people working for it - we call them #teammhs! An excellent opportunity has arisen for an experienced Home Ownership Manager to lead our home ownership and leasehold services. You'll join the newly formed housing services senior management team, working closely with other managers, providing expert guidance on service charges and home ownership. You'll drive continuous improvement and ensure mhs provide an excellent customer experience to our homeowners. Your role will be instrumental in ensuring the accuracy of service charges, maximising income and maintaining compliance with evolving legislation. We're looking for someone to build a high performing team, fostering a customer focused culture and tailoring services based on homeowner feedback. Key Responsibilities: <ul><li>Lead the operational day-to-day management of Homeownership team</li><li>Foster a customer-centric culture, ensuring that feedback drives service improvement</li><li>Inspire and lead a high-performing team, ensuring they meet KPIs and deliver an excellent customer service</li><li>Work closely with the service charge accountant to ensure the accuracy and management of variable and fixed service charges</li><li>Ensure the team complies with legal requirements and service standards</li><li>Drive down rent and service charge arrears through proactive income collection</li><li>Be the strategic lead for our homeownership service improvement plan</li><li>Work closely with internal teams to ensure compliance with S20 consultations and cost-effective service charge management</li><li>Oversee budget monitoring and income collection in collaboration with Finance and IT</li><li>Promote a strong complaint culture, acting on and learning from complaints to build trust with customers</li><li>Holding senior colleagues to account for their services and help the wider organisation understand service charges and what matters to homeowners at mhs</li><li>Champion innovation by leveraging digital tools, data, and customer insights to improve service delivery</li></ul>What You'll Bring: <ul><li>Experience in managing leasehold and shared ownership properties</li><li>Experience in calculating variable service charges</li><li>Experience in delivering excellent customer experience and tailoring a service to the needs of those customers</li><li>Knowledge of housing legislation, including leases and section 20 consultations</li><li>Strong leadership and team management skills</li><li>Excellent communication and stakeholder management abilities</li><li>Customer-focused with a track record of delivering service improvements</li></ul>We offer: <ul><li>A performance based annual bonus + pension contributions matched up to 6%</li><li>28 days holiday + bank holidays and the option to buy/sell holiday</li><li>Training &amp; Development and opportunities for continuing professional development</li><li>A great team of colleagues to work with</li><li>Regular charitable events and a range of wellbeing activities</li><li>Enhanced family leave policies</li><li>A really competitive package of flexible employee benefits including a cycle to work scheme</li><li>Free parking</li><li>Access to two holiday homes (in Dorset and Norfolk)</li></ul>We're a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job. At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. For more details read the role profile attached. If you have the essential requirements we look forward to hearing from you. You can apply through our website. Any arrangements for interviews will be made in the light of guidance about coronavirus. Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience. Find out what it's like to be part of #teammhs in our recruitment video

Home Ownership Manager

The Vacancy Castles &amp; Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week), Empty Property Manager, based in Workington with a salary of £41,027- £45,262 per annum. If you are looking for an exciting new challenge, we have a brilliant opportunity for you to make a difference by managing CCHA's empty property process. This role is key to our commitment to deliver first class services to our residents. We are looking for an exceptional individual, who is passionate about delivering high quality services and driving a culture of excellent performance. As Empty Property Manager, you will be responsible for managing the Association's empty property process, from the point of notice, through the repairs process and up to the point of letting. You will ensure the effective management of the process, working closely with the maintenance and housing teams, identifying areas for efficiency, implementing dynamic and tailored solutions and leading a cohesive approach across the different teams. You will be instrumental in leading the delivery of the entire empty property management process, to ensure that a high quality and value for money service is delivered, which meets the needs and expectations of our residents and is aligned to the most up to date legislative and regulatory requirements. The key purpose of this role is to minimise void rent loss for CCHA, whilst ensuring an excellent customer journey experience. You will be a dynamic, innovative and driven leader, with experience of designing and delivering high performing services, preferably working within a voids/maintenance environment. You will demonstrate a strong collaborative leadership style, with the ability to build effective relationships, both internally and externally. You will also have a thorough understanding of change management and experience of implementing continuous improvement. You can find more information on this role by downloading the document below. If you are looking to make a real difference to the service we provide to our residents, please click the "Apply Now" button on this website. If you are looking to make a real difference to the service we provide to our residents, then please click the apply now button. Closing date for applications: Monday 17th January 2025 Interviews to be held: Wednesday 24th January 2025 The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Empty Property Manager

The Vacancy Castles &amp; Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Home Ownership Officer, based in Carlisle, Newcastle or Workington with a salary of £30,680 - £33,769 per annum If you are looking for an exciting new role, this is a great opportunity to join the Home Ownership Team at CCHA as a Home Ownership Officer The position is high paced and reactive. We are looking for candidates with skills and experience that includes: Experience within a housing management and/or home ownership environment, Computer literate, with good knowledge of Microsoft Office packages, Good all round communication skills, Contributes positively within a team and across teams. CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers. If you like what you've read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with. You can find more information on this role by downloading the document link below. If you are looking to make a real difference to the service we provide to our residents, please click the "Apply Now". Closing date for applications Tuesday 14th January 2025 Interviews to be held: Wednesday 22nd January 2025 The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Home Ownership Officer

Housing Officer Role: Neighbourhood Services Manager (Internal Job Title) Hours: 35 hours per week Salary: £31,977 to £39,971 per annum (salary offered anywhere between this scale, dependent upon your experience) plus London Allowance of £2,672 and Essential Car User Allowance of £2,272 Contract: Permanent Location: London South East (Bexley, Bromley and Greenwich) - contractual base Pollards Hill, Mitcham We're on the lookout for an experienced Housing Professional to join our friendly Neighbourhoods team in London covering patches across Bexley, Bromley and Greenwich. As a Neighbourhood Services Manager, you will have your own portfolio of properties in your patch across the wider London areas, managing the tenancies, leases and communities within a multi-tenure portfolio. Acting as an ambassador for Moat, you will deliver a high-quality housing management service to our residents. You will be key to building trust, improving resident satisfaction and ensuring that our estates are safe and maintained to a high standard. Your experience of working with managing agents will ensure our contracts are utilised to their maximum potential, making positive improvements to the communities we serve. You will report to the Neighbourhood Operations Manager, and have other Neighbourhood Services Manager's on your team, enabling you to support each other and share knowledge/experiences. Who are we? Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper. We are also proud to announce, we have recently been awarded an accreditation from 'The Sunday Times Best Places to Work 2024', based on our employee feedback. Your key tasks will include: <ul><li>Carrying out regular estate inspections and regular monitoring of neighbourhood service contracts with customers, including cleaning and gardening. Implement corrective actions and devise (and agree) plans for improvement to service provision where necessary.</li><li>Handling leasehold and tenancy related enquiries in accordance with our contractual requirements and service standards</li><li>Ensuring that managing agents comply with their contractual obligations, monitor the quality of works undertaken and seek to ensure value for money.</li><li>Ensuring an effective response to ASB and other tenancy breaches in line with our P&amp;Ps, taking appropriate speedy enforcement action as necessary including court attendance</li><li>Signing-up new tenants and shared owners ensuring void turnaround times are minimised. Ensure new customers understand both their own responsibilities and Moat's requirements under their tenancy arrangements.</li><li>Fulfilling our safeguarding obligations in accordance with the Care Act 2014, ensuring that vulnerable residents are signposted to key agencies. Provide appropriate support in our capacity as landlord.</li><li>Responding to service-related complaints and queries from customers.</li></ul>You'll have: <ul><li>Excellent verbal and written communication skills.</li><li>Problem solving skills and an ability to work under pressure and to tight deadlines.</li><li>An Ability to manage a complex caseload including ASB cases.</li><li>An Ability to build productive relationships with key stakeholders and ability to engage with a diverse customer base.</li><li>Demonstratable passion and 'can do' attitude and a commitment to achieving the very best outcomes for our residents.</li><li>A Full UK Driving Licence and a vehicle to be used for work purposes.</li><li>A willingness to work towards a Level 4 Housing Qualification</li><li>Demonstrable understanding of leases and tenancy agreements.</li><li>A sound awareness of Landlord, Leasehold and Tenant legislation and procedure.</li><li>An awareness of occasions that require liaison with Social Services (e.g child protection, domestic violence)</li></ul>In return, you'll receive: <ul><li>A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)</li></ul>Want to find out more? View our full job description here: <a href="https://shorturl.at/qB5HO" target="_blank">https://shorturl.at/qB5HO</a> Interested in applying? We want to hear from you! If interested, please apply by 11pm on Monday 6 January 2025 Interviews will take place in-person at our Dartford office, on 15 or 17 January 2025. We reserve the right to close this vacancy at any time prior to the closing date. Please note we will no longer be accepting CV's as part of the recruitment process. All candidates must now complete an application form on our career's website. Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

Housing Officer

Join us as a Building Support Operative (Extra Care) at Thirteen Group! Role Overview: Thirteen Group is on the lookout for a Building Support Operative (Extra Care) tojoin our Building Support Services team. You'll be joining our team who ensure that the required service standard is being delivered to our customers within our Care and Support multi-occupancy buildings. You'll be part of a 5-week rota, working 4x 9:15 hour weekday shifts each week, and one in five Saturdays. Thirteen Benefits: <ul><li>Salary - £24,999 per annum</li><li>Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.</li><li>Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).</li><li>Simply Health - save money on common health expenses and get access to health and wellbeing support services.</li><li>T'dar - our Discount and Reward platform giving you huge savings on everyday brands. </li><li>Opportunities to buy and sell annual leave.</li></ul>Key Responsibilities: <ul><li>Working closely with our Service Managers and Control Room Co-ordinators, you'll carry out a range of tasks, such as building safety patrols, fire safety checks and fire alarm testing. </li><li>Responding to emergency requests across the business as well as alarm activations. </li><li>General caretaking duties such as mobile bin duties, and minor basic repairs. </li><li>Work within tight deadlines to meet our legislative and service standards. </li><li>Always working within health and safety guidelines, you'll report and resolve any issues to enable customers to feel safe and supported within their living environment.</li></ul>About You: <ul><li>A focus on great customer service and clear communication as you'll be in contact with a wide range of our customers every day. </li><li>A full UK driving licence is essential as driving is a key part of this role. We'll provide you with a company vehicle to make these journeys. Our main operating area is the Tees Valley, but you'll also be expected to travel across the North East. </li><li>You might have some experience in carrying out minor repairs within properties. </li><li>A basic knowledge of fire alarm systems would be great, but not essential. </li><li>Comfortable using digital devices or be willing to learn. We'll provide you with mobile and hand-held devices as part of your role.</li></ul>Why Thirteen Group? We're more than just a housing association - we're a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties. - Join a team that's local at heart but welcomes talent from everywhere. - Be part of an organisation that values diversity and inclusivity. - Be a part of a company that offers tailored support services, going beyond just housing solutions. Interested? For more details, please refer to the attached documents. If you'd like to talk more about the role please contact Michael Jenney, FM Services Manager (Building Support Operations) on 01642 668773 for an informal discussion. NO RECRUITMENT AGENCIES, please. Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community! As part of our hiring process, if you're successful we'll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time. In some circumstances, for example roles that are critical to the business where the market demand for candidates with that skillset is particularly high, we may shortlist, interview and potentially make an offer during the period that the advert is open.

Building Support Operative (Supported Housing Schemes)

The vacancy An opportunity has arisen within the Independent Living Team for the right individual to manage two sheltered housing schemes in Market Drayton and Whitchurch. We are seeking someone who is experienced, highly motivated, who has excellent communication skills and is a real people person. The successful applicant will be responsible for supporting residents with their support needs, the housing management of the scheme as well as promoting and maximizing the use of the communal facilities. This role will be subject to an enhanced DBS check. Shortlisting date: 06 January 2025 Interview date: 14 January 2025 About Connexus Connexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and Herefordshire. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups. Life at Connexus Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire. Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers. Our clear focus is excellent service delivery. Some of the benefits Up to 30 days annual leave &amp; Bank Holidays Continual learning and development opportunities Generous pension scheme Westfield Health healthcare plan Continual learning and development opportunities Paid sickness leave (upon successful completion of probationary period) Enhanced maternity/ paternity pay We're rooting for you Interviewing isn't easy and believe us when we say "we're rooting for you"; we want everyone to be able to do their best. We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we'd help by sharing a little about what you can expect from us in terms of our approach to recruitment. We're rooting for you

Independent Living Co-Ordinator

The vacancy An opportunity has arisen within the Independent Living Team for the right individual to manage a sheltered housing scheme in Radbrook, Shrewsbury and Church Stretton. We are seeking someone who is experienced, highly motivated, who has excellent communication skills and is a real people person. The successful applicant will be responsible for supporting residents with their support needs, the housing management of the scheme as well as promoting and maximizing the use of the communal facilities. This role will be subject to an enhanced DBS check. Shortlisting date: 06 January 2025 Interview date: 13 January 2025 This role will be subject to an enhanced DBS check. The post is exempt from the Rehabilitation of Offenders Act 1974. About Connexus Connexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and Herefordshire. The work we do is varied, and no two days are the same. You'll be joining a team which provides a wide range of excellent support services including independent living for older people, providing specialist accommodation and services for younger people, and managing a refuge and other safe accommodation for those fleeing domestic abuse. Our teams also provide supported temporary accommodation for those aged 18-55 who have complex needs. Some roles involve providing help locally in the community, supporting and offering specialist advice and working with our partners to prevent homelessness. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups. Life at Connexus Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire. Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers. Our clear focus is excellent service delivery. Some of the benefits Up to 30 days annual leave &amp; Bank Holidays Continual learning and development opportunities Generous pension scheme Westfield Health healthcare plan Continual learning and development opportunities Paid sickness leave (upon successful completion of probationary period) Enhanced maternity/ paternity pay We're rooting for you Interviewing isn't easy and believe us when we say "we're rooting for you"; we want everyone to be able to do their best. We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we'd help by sharing a little about what you can expect from us in terms of our approach to recruitment. We're rooting for you

Housing Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If you'd like to work for us but have no previous experience? That's fine, as training will be provided. Salary - £26,000 + benefits Location - Farnham Full time - 39 hrs per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email Holly at <a href="mailto:hwright@transfromhousing.org.uk" target="_blank">hwright@transfromhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing Support Officer

Are you a Property or Housing Surveyor ready to take the next step in your career or a Senior Surveyor looking for a change and a new challenge? If you have experience in Social Housing we could have your next role... The Role You'll lead a team responsible for delivering professional asset management services. From stock condition surveys to energy performance assessments, your work will ensure the properties meet Decent Homes and energy performance standards. How will you do this? By gathering and validating property data, developing survey programs, and ensuring compliance with housing standards. Overseeing property condition data collection and validation to enhance asset management, providing technical guidance and ensuring quality assurance for survey processes, collaborating with stakeholders to deliver value for money and operational excellence, and acting as a mentor to develop team capabilities while driving innovation. Important Stuff Location: Warrington Salary:£48,422 Benefits: Generous holiday with buy &amp; sell scheme, Pension, Life Assurance, Employee Discounts, Access to funding enabling study for professional qualifications &amp; More! To Apply? <ul><li>Professional qualification in construction or a related field (Level 4 or equivalent) Membership or progression toward CIOB, RICS, or equivalent technical qualifications is desirable.</li><li>Proven experience in managing technical staff</li><li>Strong knowledge of construction legislation and health &amp; safety standards.</li><li>Proactive approach to value for money and risk management.</li></ul>Feel you fit the bill? Apply today!!

Senior Property Surveyor (Social Housing)

Are you a Property or Housing Surveyor with experience in Social Housing? Look no further, we could have your next role.... What you'll do You'll deliver a range of professional asset management surveys, including stock condition, asbestos re-inspections, and energy performance assessments. Your expertise will help validate future investment needs and ensure compliance with housing standards, including Decent Homes and HHSRS. Collaborating with stakeholders, you'll provide technical advice, maintain accurate records, and contribute to high-quality service delivery. Important Stuff Location: Warrington, with travel to other locations as required. Salary: £38,484 Benefits: Generous holiday with buy &amp; sell scheme, Pension, Life Assurance, Employee Discounts, Access to funding enabling study for professional qualifications &amp; More! To Apply? <ul><li>Strong knowledge of construction legislation and health &amp; safety standards.</li><li>Proven experience conducting building surveys and analysing property conditions.</li><li>Excellent stakeholder management skills .</li><li>A proactive approach to providing value for money and contributing to risk management.</li></ul>Think you'd get on like a ''house on fire'' in this role?? Go on and apply today!

Property Surveyor - Social Housing

The Vacancy Castles &amp; Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Financial Inclusion Officer, based in Carlisle, Newcastle or Workington with a salary of £30,680 - £33,769 per annum. If you are looking for an exciting new role, this is a great opportunity to join the Income Team at CCHA. Our Financial Inclusion Officer post sits within a professional and customer focused team which is responsible for ensuring that income to the association is maximised, through effectively supporting income maximisation for our residents, enabling them to pay their rent. As a Financial Inclusion Officer, we are looking for candidates with skills and experiences that include a can-do attitude and solution focused approach, with excellent communication skills and experience of front-line support to provide an excellent service to customers. You would be responsible for supporting residents in sustaining their tenancies - from carrying out pre-tenancy assessments, to completing benefit checks and making claims, to enable payment of rent and priority bills. CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers. If you like what you've read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with. You can find more information on this role by clicking on the Document Link below. If you are looking to make a real difference to the service we provide to our residents, please click the "Apply Now" button. Closing date for applications: Sunday 5th January 2025 Interviews to be held: Tuesday 21st &amp; Wednesday 22nd January 2025 The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Financial Inclusion Officer

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Brent area working on Social Housing Decarbonisation Fund which will include, Scaffolding, Window &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Kilburn area working on social housing contracts, Scaffold, Window &amp; Curtain Wall Replacements, Brickwork &amp; Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Housing Administrator Internal Role Title: Estate Services Administrator Hours: 35 hours per week, Monday-Friday Salary: £22,223-£27,779 per annum (salary offered dependent on experience) Contract: Permanent You will be providing support to the Estate Services team, helping to improve efficiency within the team and overall customer service through administration, prioritisation, customer liaison and providing process oversight to support contract management. We support agile working, so you'll be provided all IT equipment to work flexibly between your home and at our Dartford office. Who are we? Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being customer pioneers, investing in new and existing homes, putting safety and quality first. We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2024, based on our employee feedback. Your key tasks will include: <ul><li>Managing the Estate Services team CRM queues and incoming activities, emails and internal requests, ensuring a balanced workload across team members and reallocating work as appropriate. Triaging incoming communications to ensure priorities are dealt with in order and urgent items are not missed. Ensuring Estate Services Officers (ESOs) have area-based queries in a timely manner.</li><li>In supporting ESO area email inbox management - flagging urgent matters for early attention, improving management of feedback and complaints and monitoring processes (like rectification inspections) to ensure they are being followed.</li><li>Assisting ESOs with diary management, reducing travel through better use of site visits.</li><li>Site variation paperwork: Ensuring timeliness of site additions and variations, preventing complaints due to lag in estate-based services delivery to new sites or missed areas on existing sites, and providing clarity on contractor responsibilities and accurate invoicing/payments.</li><li>Monitoring the number of inspections and rectifications, identifying failures to follow process that will impact on ability to apply contractor sanctions. Identify colleague training needs on existing processes.</li><li>Scheduling and minuting meetings on behalf of the Estate Services team ensuring minutes and actions are circulated within the required timescales.</li><li>Scheduling and minuting contract meetings (monthly and quarterly), ensuring effective contract management through regular contract meetings programme.</li><li>Acting as first point of contact on behalf of Estate Services team for callers (external and internal customers) when the team are on site and/or unavailable. Providing support to Estate Services team colleagues when they're on site i.e. if they need a location map to clarify a query.</li></ul>We're looking for someone who has: <ul><li>A good standard of education with good written, verbal and numerical skills.</li><li>A good standard of use of MS Office suite, particularly MS Word, Excel and Teams.</li><li>Experience of office administration - diary management, minute taking, organising systems, records and files.</li><li>Awareness of the social housing sector and current issues.</li></ul>It is beneficial, but not essential if you also have: <ul><li>A good knowledge of basic housing procedures.</li><li>Proficiency in administrative duties.</li><li>A strong working knowledge of administrative processes for housing management - payments, arrears, repairs, transfer, mutual exchange.</li></ul>To view the full job description, please click here: <a href="https://shorturl.at/RjPMC" target="_blank">https://shorturl.at/RjPMC</a> In return, you will receive: A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Twitter: @moathomes Instagram: @moathomes Interested in applying? We want to hear from you! If interested, please apply by 11pm on Sunday 5 January 2025 We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! Please note, we are no longer accepting CV's as part of the recruitment process. All candidates must now submit an application form on our Careers website. Please also note, we are unable to offer sponsorship at this time. If you require any reasonable adjustments to the recruitment process, please contact <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

Housing Administrator

Housing Officer (Sutton) Role: Neighbourhood Services Manager (Internal Job Title) - Job Share Hours:17.5 hours per week, Wednesday (pm), Thursday and Friday Salary: £15,988.50 to £19,985.50 per annum (salary offered anywhere between this scale, dependent upon your experience) plus Car Allowance of £1,136 per annum (£31,977 to £39,971 per annum pro rata / Car Allowance of £2,272 per annum pro rata) Contract: Permanent (subject to three-month trial of this new working pattern) Location: Pollards Hill, Mitcham We're on the lookout for an experienced Housing Professional to join our friendly Neighbourhoods team in London! As a Neighbourhood Services Manager, together with your job share partner, you'll share patches across Sutton, managing tenancies, leases and communities within a multi-tenure portfolio. Acting as an ambassador for Moat, you will deliver a high-quality housing management service to our residents. You will be key to building trust, improving resident satisfaction and ensuring that our estates are safe and maintained to a high standard. Your experience of working with managing agents will ensure our contracts are utilised to their maximum potential, making positive improvements to the communities we serve. You will report to the Neighbourhood Operations Manager, and have other Neighbourhood Services Manager's on your team, enabling you to support each other and share knowledge/experiences. This is a job share opportunity, sharing a full-time position (35 hours per week) with a job share partner who'll work Monday, Tuesday and Wednesday (am) to allow for a handover. It's a new working arrangement for Moat so will be subject to an initial three-month trial period. Strong communication and organisational skills will be essential. Who are we? Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper. We are also proud to announce, we have recently been awarded an accreditation from 'The Sunday Times Best Places to Work 2024', based on our employee feedback. We are on the lookout for someone who has: <ul><li>Excellent verbal and written communication skills.</li><li>Problem solving skills and an ability to work under pressure and to tight deadlines.</li><li>An Ability to manage a complex caseload including ASB cases.</li><li>An Ability to build productive relationships with key stakeholders and ability to engage with a diverse customer base.</li><li>Demonstrable passion and 'can do' attitude and a commitment to achieving the very best outcomes for our residents.</li><li>A Full UK Driving Licence and a vehicle to be used for work purposes.</li><li>A willingness to work towards a Level 4 Housing Qualification</li><li>Demonstrable understanding of leases and tenancy agreements.</li><li>A sound awareness of Landlord, Leasehold and Tenant legislation and procedure.</li><li>A good awareness of welfare benefits, particularly Housing Benefits.</li><li>An awareness of occasions that require liaison with Social Services (e.g child protection, domestic violence)</li></ul>In addition, the following would be beneficial but aren't essential: <ul><li>ARLA, IRPM, or CiH-related qualifications to NVQ L4 or equivalent.</li><li>A sound knowledge of Landlord and Tenant legislation and best practice, supported by practical experience.</li><li>A knowledge of effective strategies available in the management of ASB, supported by practical experience.</li><li>A sound knowledge of resident involvement strategies and techniques, supported by practical application.</li><li>An awareness of end-of-development processes and defect rectification processes and procedures.</li></ul>Your benefits: In return for your hard work, we will reward you with a competitive salary, pension scheme, healthcare scheme, a generous annual leave entitlement, and you even get a half day off on your birthday! We take pride in our people to ensure they are equipped with the knowledge they require to carry out their role and inspire them to learn more which is why we offer further education sponsorship and leadership programmes. Moat want to ensure their employees feel supported at work, so we also provide enhanced maternity/paternity/adoption leave, and many more! Check out our employee benefits here: <a href="https://www.youtube.com/watch?v=oo5SXag4bjg" target="_blank">https://www.youtube.com/watch?v=oo5SXag4bjg</a> Want to find out more? View our full job description here: <a href="https://shorturl.at/qB5HO" target="_blank">https://shorturl.at/qB5HO</a> Interested? We want to hear from you! If you feel this role is suited to you, and you want to take on an exciting new challenge, please fill out an online application form on our website by 11pm on Wednesday, 8 January 2025 detailing the skills and experience you can bring to Moat. We will be in touch should we wish to invite you in for an interview. Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. We reserve the right to close this vacancy at any time prior to the closing date.

15 Permanent Jobs in England