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Join our new team transforming how we handle repairs and resolve complaints!This is an exciting opportunity to join a newly established Technical Complaints Resolution Team within PA’s busy Assets Directorate. The team has been created to ensure swift, professional, and comprehensive responses to repair-related complaints and to strengthen collaboration across key service areas such as Gas, Repairs, and Damp &amp; Mould.As a Technical Complaints Resolution Officer, you’ll play a vital role in ensuring residents receive a prompt, empathetic, and fair response when raising complaints about repairs. You’ll use your strong technical knowledge to diagnose issues accurately, coordinate resolutions, and rebuild trust and satisfaction through clear, transparent communication. Acting as a link between residents, contractors, and internal teams, you’ll ensure complaints are managed effectively in line with the Housing Ombudsman’s Complaint Handling Code.We’re looking for someone who can balance technical expertise with genuine care for residents, someone who thrives in a fast-paced environment and is passionate about improving housing services.We are also looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes.Please check out our website for all our current opportunities.What’s in it for you….In addition to the salary, we offer a number of benefits, including:<ul><li>High street discount schemes</li><li>Health cash plans</li><li>26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more</li><li>Flexible bank holidays – take them when it suits you</li><li>Car leasing scheme</li><li>Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.</li></ul>What you’ll be doing……Repairs Complaint Handling &amp; Customer Care<ul><li>Act as a main contact for residents raising repair complaints, ensuring they feel heard and informed.</li><li>Investigate issues using inspection reports, photographs, and technical insight to diagnose causes.</li><li>Manage a caseload from receipt to resolution, ensuring timely updates and clear communication.</li><li>De-escalate challenging situations calmly and professionally, ensuring residents feel valued.</li><li>Support vulnerable residents through reasonable adjustments and signposting to other services.</li></ul>Collaboration &amp; Continuous Improvement<ul><li>Work closely with contractors, surveyors, and internal teams to resolve complaints efficiently.</li><li>Hold teams accountable where service falls short and promote learning from outcomes.</li><li>Monitor complaint trends, identify areas for improvement, and feed insights into process and policy changes.</li></ul>Technical &amp; Organisational Excellence<ul><li>Apply strong technical knowledge of repairs (plumbing, electrics, roofing, damp/mould, etc.) to recommend effective solutions.</li><li>Prioritise workloads effectively in a fast-paced environment while meeting strict deadlines.</li><li>Maintain accurate documentation, ensuring compliance with data protection and the Housing Ombudsman’s Code.</li></ul>Communication &amp; Relationship Management<ul><li>Demonstrate excellent verbal and written communication skills, adapting your style to suit diverse audiences including residents, contractors, and senior stakeholders.</li><li>Provide clear, empathetic, and solution-focused updates that build trust and confidence.</li><li>Handle sensitive or complex information with discretion and professionalism, ensuring accuracy and transparency in every interaction.</li><li>Foster positive relationships through proactive engagement and a genuine commitment to customer satisfaction. What we’re looking for:</li><li>Recognised qualification in housing construction, building maintenance, or equivalent experience.</li><li>Strong technical knowledge across multiple trades (e.g. plumbing, electrics, joinery, roofing, damp/mould).</li><li>Evidence of training in customer service, complaint handling, or conflict resolution.</li><li>Good IT skills, including housing/repairs management systems, Microsoft Office, and digital tools.</li><li>Experience in social housing, property, or construction environments.</li><li>Proven ability to diagnose issues from inspection reports and photographs.</li><li>Excellent de-escalation and conflict resolution skills.</li><li>High integrity, empathy, and a commitment to putting residents first.</li><li>Solid understanding of housing legislation, landlord obligations, and the Housing Ombudsman’s Complaint Handling Code.</li><li>A proactive mindset; always looking for ways to improve processes and resident satisfaction.</li><li>A calm, professional communicator who can handle challenging situations with confidence and care.</li></ul>If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

Technical Complaints Resolution Officer

At Bath &amp; North East Somerset Council we have one overriding purpose - to improve people's lives. It's an exciting time to be working in housing at Bath &amp; North East Somerset. We are implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years. We are now looking for an enthusiastic Homelessness Review &amp; Policy Officer to join our high performing housing options and homelessness team tasked with making a real difference supporting families and individuals at risk of homelessness. About the role The postholder will report to the Homelessness Response Manager. They will be responsible for carrying out formal reviews of homelessness decisions, decisions not to provide temporary accommodation, investigating service complaints, and developing policy initiatives related to the prevention of homelessness and the reduction in the use of temporary accommodation. You will be an integral part of the homelessness response team, consisting of approximately 20-25 staff members who manage the complete spectrum of housing options and homelessness services, including housing allocations and the commissioning of housing support. This is a high-achieving team with a relatively low number of households in temporary accommodation, which is a testament to their great work. The post holder primary workplace is the Civic Centre, Keynsham. However, alternative workplaces, including home based working, can also be used with the agreement of the manager. Applications will be considered for those wishing to work on a part time or flexible hours basis. About You You will have: <ul><li>An in depth knowledge of housing and homelessness legislation and experience in providing frontline housing options or homelessness services.</li><li>A Degree and/or a relevant specialist Housing qualification in Housing Advice or equivalent. </li><li>Excellent communication skills in all forms with the ability to influence, use empathy to understand complex situations, and to advise others.</li><li>Be capable of performing efficiently and effectively in a high-pressure, fast-paced environment, handling challenging client behaviours with composure, integrity, and effectiveness.</li></ul>You can expect <ul><li>A comprehensive induction</li><li>Regular supervision with your line manager</li><li>Extensive training opportunities, through the council's training package covering IT skills and Safeguarding and Child Protection courses</li><li>Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities</li></ul>Interested to find out more? If you are interested in this post and require more details after reading the job description or just to chat through the role and what's involved, please contact Ann Robins, the Homelessness Response Manager at <a href="mailto:Ann_Robins@bahnes.gov.uk" target="_blank">Ann_Robins@bahnes.gov.uk</a>. Interview date: 10/12/2025 No agencies, Please. *Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants. Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible About Bath and North East Somerset Council. Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath and North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to <a href="https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits" target="_blank">https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits</a> At Bath and North East Somerset Council we have one overriding purpose - to improve peoples lives. Find out more about our values at <a href="https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values" target="_blank">https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values</a> We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at<a href="https://beta.bathnes.gov.uk/equality-and-diversity" target="_blank">https://beta.bathnes.gov.uk/equality-and-diversity</a> We are a Disability Confident Employer - find out more at <a href="https://shorturl.at/ajrsW" target="_blank">https://shorturl.at/ajrsW</a> The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs. Please note that this role is subject to an Enhanced/Basic DBS Check. Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

Homelessness Review & Policy Officer

The Vacancy Resident Liaison Officer - WPS Location: Swindon Division: Planned Maintenance Salary: Competitive Experience in Retrofit Required We have an exciting opportunity for a Resident Liaison Officer to join our team at WPS, working within our Planned Maintenance division. You'll cover the Swindon area, supporting residents on Social Housing Decarbonisation Fund retrofit projects, which include: • Scaffolding • Window &amp; Curtain Wall Replacements • Brickwork &amp; Concrete Repair • External Wall Insulation (EWI) ...and more! Key Responsibilities: • Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites. • Attend regular client and tenant meetings to ensure the highest level of customer service. • Ensure a consistent and professional approach to customer care throughout retrofit works. • Act as a point of escalation for tenant complaints and manage the resolution process. • Maintain and update the on-site database to reflect ongoing retrofit activities. Requirements: • Proven experience as a Resident Liaison Officer, specifically within retrofit and planned maintenance programmes. • Strong knowledge of internal and external works related to retrofit projects. • Excellent communication, customer service, and IT skills. • Full UK Driving Licence with access to a vehicle. What We're Looking For: A confident and empathetic communicator who thrives in a resident-facing role. You'll be organised, proactive, and passionate about delivering excellent service throughout retrofit and maintenance projects. Ready to make a real impact in your community? Apply now and join a team that values care, quality, and collaboration! Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Neighbourhood Housing Assistant Job Title: Neighbourhood Housing Assistant (Housing Administrator) Salary: £22,890-£28,612 per annum (salary offered dependent on experience) plus London Allowance of £2,739 per annum Hours: 35 hours per week, Monday-Friday Contract: Full time, permanent Location: Pollards Hill, London. This role offers agile working. You'll be required to work from the office three days per week (Monday, Wednesday and Friday) and the remainder from home. We're currently looking for a Neighbourhood Housing Assistant to join our team. Are you passionate about delivering excellent customer service and making a real difference in your community? We're looking for a proactive and organised individual to join our centralised team of Neighbourhood Housing Assistants. In this role you'll be based at our Pollards Hill, London office where you'll play a vital role in delivering high-quality customer liaison, administration, and reception services. As the first point of contact for customers and visitors, you'll handle tenancy and neighbourhood queries with professionalism and care, helping to ensure a positive experience for everyone who interacts with us. To read about the role in more detail, please refer to the job description here: neighbourhood-housing-assistant.pdf About us At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most. Our Values: <ul><li>Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.</li><li>Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.</li><li>Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.</li><li>Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.</li></ul>Why join us? Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025. If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you! Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com) Interested? We'd love to hear from you! If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on 3 December 2025. We will reach out via email if we would like to invite you for an interview. Interviews will be taking place on 8th and 9th December, 2025. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

Neighbourhood Housing Assistant

About the role Housing Services are looking to recruit two Tenant Liaison Officers Working alongside colleagues and contractors your role will be liaise with tenants during repairs and refurbishment projects ensuring that the tenants are fully updated, any complaints successfully resolved and a positive relationship between the tenants and Council is maintained You will be required to undertake Quality and site-specific Health and Safety audits. You will need experience of working with customers and be able to demonstrate both communication and influencing skills Please refer to the attached job description About Bury The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. Please note we are unable to support with sponsorship at this time. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way Benefits of working for Bury Council To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. Next steps For further information please contact Brittany Pinder, Planning and Customer Care Manager - <a href="mailto:B.Pinder@bury.gov.uk" target="_blank">B.Pinder@bury.gov.uk</a>

Tenant Liaison Officer

The Vacancy Do you have excellent communication and customer service skills? Do you enjoy the challenges of working in a busy, diverse environment, supporting a variety of people? We have an exciting opportunity for a Tenancy Officer to join our friendly Housing team providing advice and guidance to our residents. So apply today and be part of something more! About the role As a Tenancy Officer you will proactively deliver an excellent tenancy service to our residents, focussing on their needs, and expectations. You will also: <ul> <li>Provide advice and guidance to tenants, leaseholders and other occupiers on matters of housing law, welfare entitlements and tenants' rights</li> <li>Maintain overall responsibility for all tenancy matters</li> <li>Keep abreast with changes from relevant regulatory bodies (HCA) and key industry legislation and good practice</li> <li>To take responsibility for the day-to-day management of tenancies within a defined patch of properties, ensuring our properties are managed to the highest possible standard and condition.</li></ul>About you <ul> <li>The ideal candidate will have a qualification in Housing or relevant experience within the social housing sector or similar</li> <li>Knowledge of Housing Law, Housing and Neighbourhood Management issues and good practice</li> <li>Excellent customer service and communication skills, both written and verbal</li> <li>Self-managing and target driven with strong organisational and interpersonal skills</li> <li>Valid UK Driving License and access to own transport/vehicle.</li></ul>Job Benefits <ul> <li>Equivalent to 25 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 28 after 5 years' service (pro-rata)</li> <li>Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments</li> <li>45p mileage allowance (per mile)</li> <li>Free enhanced DBS Check</li> <li>Cycle to Work Scheme</li> <li>Company Sick Pay</li> <li>Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available</li> <li>£200 refer a friend bonus</li></ul>Please be aware this advert may close early if sufficient applications are received, so please apply at your earliest convenience. Benefits Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West. Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible. The extensive range of our services means that people can stay with us however their needs may change. We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families. As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide. Health Cash Plan Tailored Development Holiday Trading Scheme Free Blue Light Card Flexible Working Pension Scheme About Brunelcare Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Tenancy Officer

Job Introduction Job Title: Project Officer - Young People Services Salary: £23,216 Contract: Permanent Location: Warrington Weekly Hours: 35hrs per week on a 4 weekly rota, including 1 weekend shift in 4 So.... What is this role exactly? This is a rewarding and interesting role at our award-winning Supported Housing scheme, Verve Place to join the team as a Project Officer/Support Worker, within this collaborative and caring Young Peoples services team. Verve Place is a supported housing project for 38 young people aged 16-25 and offers them the opportunity to make progress in their lives, to build resilience and meet their aspirations. As a Project Officer, you will play a key role in supporting residents to help them achieve their goals, develop independent living and life skills and build excellent relationships with residents, colleagues and professionals from external agencies. Verve Place is accredited with the Foyer Federation meaning we take an asset-based approach, called Advantaged Thinking, in all the work we do; encouraging young people experiencing homelessness to aim high, dream big and fulfil their ambitions. We want to recruit a Project Officer as passionate about this as us. What will my working week look like? Our Project Officers in Young People Services work on a 4 weekly rolling rota - Week A: 8am-4pm / Week B: 10am-6pm / Week C: 11am-7pm / Week D: 12pm-8pm, including 1 weekend shift in 4. The role includes some element of lone working and scheme cover. Every day is different; you could be delivering 1-2-1 support sessions on life skills, reviewing an action plan, supporting a young person to a medical appointment, contributing to a multi-agency meeting or facilitating group activities as part of the learning programme. Every day is different and diverse! What will I be responsible for doing? First and foremost, you will be providing key worker support to our young people. Working through bespoke support and action plans, tailored to their specific needs, to help them develop the life skills necessary to move on, live independently and thrive in the community. One of the great things about this role is being able to bring your own personality to the role. Our young people come from a wide range of backgrounds, and we try to mirror that in our team. And what would make me stand out from the crowd? To be successful as a Project Officer, here at YHG, you will .... • Have the ability to relate well to young and vulnerable people from a variety of backgrounds • Demonstrate empathy to young people, and be passionate about providing them with a safe, supportive and welcoming environment • Be resilient, flexible and enthusiastic • Be Innovative and creative in your ways of working • Be confident managing your own diary and caseload This role is really suited to someone who enjoys a role that provides social value and purpose, keen to make a difference and positively impact Young People's lives. This role really does offer an opportunity to shape real change for the people you support! To find out more about Verve Place and the great work that happens here visit <a href="https://www.youtube.com/watch?v=xInKxwuAQmM" target="_blank">https://www.youtube.com/watch?v=xInKxwuAQmM</a> For more detail on the role, please review the role profile available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a> That all sounds great, what's in it for me? In return we offer £23,216 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal Offering provides much more than just a competitive salary and holiday allowance. Although you are based at Verve Place you will also have access to Youggle House - our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Additions This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and will require the post holder to carry out 'Regulated Activity' as defined under the Safeguarding Vulnerable Groups Act 2006. Therefore, as part of Your Housing Group's pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS with barred list(s) check. Closing Date: Thursday 27th November 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1

Project Officer

Place Communities - Community Safety and Cohesion Senior Housing Needs Officer Ref: 001151 Contract: Permanent Salary: £42,839 - £47,181 per annum (Grade 8) Hours: 36.66 per week Location: Council Offices, Spindles Shopping Centre Closing Date: Monday 24th November 2025 Interview Date: TBC. Hiring Manager: Lorraine Kenny, AD - Community Safety and Cohesion, <a href="mailto:lorraine.kenny@oldham.gov.uk" target="_blank">lorraine.kenny@oldham.gov.uk</a> Role Overview: Working within the Community Safety and Cohesion Service you will support the development of a strategic approach to the dispersal of asylum seekers in the Borough and you will work with colleagues on the development of policies, strategies and initiatives in relation to migrant communities, asylum seekers and refugees. You will lead the operational delivery of the support service including direct line management of the Local Authority Asylum Support Officers. Key Responsibilities: <ul><li>To line manage the Local Authority Asylum Support Officers including undertaking regular supervision prioritising targets and performance</li><li>To ensure that information systems are in place to deliver accurate information to the council regarding households dispersed within the borough and supported by the team.</li><li>To work with internal and external colleagues and partner agencies to mitigate the risks of the asylum dispersal in the borough and to represent the Council in relation to asylum, refugee and migrant community issues as required ensuring that the interests of Oldham are reflected.</li><li>To support the co-ordination and implementation of activity funded through Asylum Dispersal Grant or other migration related funding including performance management of delivery.</li><li>To support the management of the 'Framework agreement for the provision and accommodation and support to households resettled as part of the Afghan Relocation Schemes.</li></ul>Key Requirements: To succeed in this role, you will need as a minimum: <ul><li>Experience of working with migrant communities, asylum seekers and refugees, community development and/or community engagement.</li><li>An understanding of housing and social policy through working in a local authority, central government, housing association or similar environment.</li><li>Experience of producing reports, statistical and monitoring information as required and the development of procedures and guidance to support front line service delivery</li><li>Knowledge and understanding of the Government's asylum dispersal programme, of support available for asylum seekers and refugees and applicable legislation including the Government's Immigration Act 2016, Nationality and Borders Act 2022 and the Illegal Migration Act 2023</li><li>Experience of leading a team and the use of formal supervision systems</li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. About Us: We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information. Our Values and Behaviours: By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: <ul><li>Work with a resident focus </li><li>Support local leaders</li><li>Committed to the borough</li><li>Delivery high performance</li><li>Take ownership and drive change</li></ul>You can find out more about our values and behaviours on our greater.jobs Oldham page Our Benefits Package: At Oldham Council we offer a great benefits package for our employees, which includes the following: <ul><li>25 days annual leave which increases after 5 and 10-years' service</li><li>The option to purchase additional annual leave. </li><li>An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. </li><li>Discounted gym membership with Oldham Active. </li><li>Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.</li><li>Salary sacrifice scheme for home and electronics and Cycle to Work. </li><li>Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.</li><li>Staff recognition and celebration events.</li><li>Peer support groups</li></ul>Inclusive Recruitment: We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. If you're an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme. Data and Privacy: For details of how we use your data please see our privacy notice. Important Information: Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy. While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Senior Housing Needs Officer

The Vacancy Join Our Team as a Resident Liaison Officer Location: Croydon - Responsive Maintenance Division Are you passionate about making a difference in people's lives? We're looking for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based at our Croydon office, you'll be the trusted point of contact for residents, ensuring a smooth and supportive experience throughout our maintenance programmes. What You'll Be Doing As a Resident Liaison Officer, you'll play a vital role in delivering exceptional customer service and communication. Your responsibilities will include: <ul> <li> Establishing and managing the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li> Attending regular meetings with residents and client representatives to maintain strong relationships.</li> <li> Ensuring a consistent, empathetic, and professional approach to all resident interactions.</li> <li> Acting as the escalation point for complaints, ensuring timely and effective resolution.</li> <li> Maintaining accurate records and updates in the on-site database to reflect ongoing works.</li></ul> What We're Looking For We're seeking someone who is proactive, personable, and committed to delivering outstanding service. You'll need: <ul> <li>A full UK driving licence and access to a vehicle.</li> <li>Previous experience as an RLO, ideally within planned maintenance or social housing.</li> <li>Solid understanding of internal and external works.</li> <li>Excellent communication, customer service, and IT skills.</li> <li>Willingness to undergo a Basic DBS check at offer stage.</li></ul> Our Commitment to Fair Hiring We welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually, and we do not discriminate based on criminal records. Some roles may require additional pre-employment checks. For more information, please visit: National Security Vetting Ready to Make a Real Impact? Apply now and become part of a team that values care, communication, and community. Internal Applicants: Please inform your current line manager of your interest before applying. A member of our Recruitment Team will be in touch to guide you through the next steps. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

The role Community Safety Officer <ul> <li>£36,500 per annum plus Benefits.</li> <li>37 hours flexible (Mon-Fri)</li> <li>Permanent Role.</li> <li>Home-based with regular site attendance across Dorset</li> <li>The closing date for applications 25th November 2025 (Midday)</li></ul>At Magna our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment. The role &amp; what you take care of: Magna is delighted to offer an exceptional career opportunity to join our Customer and Community Support team as a dedicated Community Safety Officer. In this role, you will support the Magna Safer Communities Lead to ensure that cases involving anti-social behaviour, domestic abuse, and safeguarding processes are thoroughly investigated and managed according to established protocols. You will become part of a professional team who are passionately committed to delivering an exceptional customer experience, while contributing to our organisational objectives of delivering great homes together! <ul> <li>Undertake case management and legal work (including preparing and presenting Injunctions and possession claims; up to and including eviction)</li> <li>Attend and contribute to multi-agency meetings and manage referrals and queries from other agencies.</li> <li>Compile relevant information and data for other teams, such as complaints or access requests.</li></ul>What you need to be successful: <ul> <li>Excellent customer care, problem solving, record keeping and communications skills.</li> <li>Experience of using, preparing and instructing on legal and non-legal interventions and multi-agency working.</li> <li>Demonstrated attention to accuracy and detail, with experience utilising case management systems.</li> <li>Hold a valid driving licence, access to a vehicle, and be prepared to travel for work-related purposes.</li></ul>This post is subject to a basic level DBS check. (Disclosure and Barring Service) Applicants with transferable qualities are encouraged to apply. Magna Benefits: We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers. We offer: <ul> <li>Pension matched up to 8%. </li> <li>Employee assistance &amp; Health Care Cash Plan. </li> <li>Learning and Development. </li> <li>Company sick pay </li> <li>Wellbeing Portal and Colleague Voice. </li> <li>Mileage and Agile working</li> <li>Paid day a year to volunteer. </li> <li>Rental / Stamp Duty Loan and Credit Union.</li> <li>Discounts on entertainment, high street shops and grocery shopping.</li> <li>Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years. </li></ul>Our full range of benefit details can be viewed on our website under each vacancy. For an informal discussion about this post, please contact: Dani Davies - Talent Acquisition Manager at: <a href="mailto:dani.davies@magna.org.uk" target="_blank">dani.davies@magna.org.uk</a> or by mobile: 07528 974936 To apply please visit our website <a href="http://www.magna.org.uk" target="_blank">www.magna.org.uk</a>, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert. Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early. About us We're Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year. Our vision of "Creating Great Homes Together" is fundamental to the work we do and we have ambitious plans to be "beyond the best" over the next ten years. Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory. Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won't achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant. Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers. For further information about Magna, please visit our website by clicking here. Our benefits Generous holiday This means the safety of our colleagues our customers is always our main priority. Competitive pension This is our mindset and our team approach to putting customers at the heart of all we do. Wellbeing support This is about how we treat each other and how we go about our business. Healthcare cash plan This is about how we all take responsibility for all our actions every day. Learning and development This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries. Colleague voice This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results. For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page. Our values Always safe This means the safety of our colleagues and our customers is always our main priority. All about customers This is our mindset and our team approach to putting customers at the heart of all we do. Be kind This is about how we treat each other and how we go about our business. Own it This is about how we all take responsibility for all our actions every day. One team This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results. Be curious This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries

Community Safety Officer

We fully support the use of AI and other tools to assist in writing your application. However, it's essential that the content, especially your supporting statement, is personalised and factually accurate. Your application should reflect your genuine experiences and qualifications to ensure authenticity and credibility Job overview This is an exciting opportunity for an experienced Mental Health Practitioner to work within the Nottingham City Homeless Mental Health Team. The role involves outreach work to reach those experiencing homelessness to provide mental health support. The post holder will have a caseload and provide assessment and treatment in a number of community settings. We are a small team providing outreach to those with SMD / homelessness. We work closely with many partner agencies such as substance services, hostels and voluntary sector organisations. The team is relatively new having been developed around 3 years ago and has already won clinical team of the year at Nottinghamshire Healthcare in 2023. We pride ourselves of working in a trauma informed , person centred way to enable people to engage in support on their terms. We are part of the SMD partnership in Nottingham which is a finalist in the HSJ awards this year. We will provide the successful candidate with the opportunity to develop skills needed to work within a community setting. The training offers will include specific skills required for working in the homeless sector, for example, trauma informed care, substance use and housing knowledge. We are looking for someone experienced in mental health and keen to learn, with an interest in working with people with Severe and Multiple Disadvantage (SMD). Main duties of the job The post holder will be expected to hold a caseload and work with service users and their families to support personalised care plans and provide specialist interventions. You will promote the recovery of patients and through working with partner agencies and primary care to ensure access to mental health treatment. You will complete longitudinal assessments and apply an assertive outreach approach where engagement will be key. You will be in the community working with street outreach to reach those rough sleeping and in temporary hostels. You will provide mental health interventions and work in a trauma informed way to improve the mental health outcomes for people with complex needs. You will act as a trusted assessor for those requiring longer term secondary mental health services enabling access to the LMHTs . We are seeking enthusiastic team players, to work within a dynamic multi-disciplinary health team, with excellent communication and interpersonal skills, and the ability and experience to manage complex cases in partnership with other agencies. A keen interest in working in the homeless sector is required however we understand that not everyone will have worked in this sector so practice experience is not essential. Working for our organisation #TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment Detailed job description and main responsibilities Day to Day Duties: Caseload management for service users in the community experiencing homelessness. Triage of referrals, provision of initial assessments and one-to-one interventions with service users. To manage a caseload of patients and coordinate their care. To undertake and record comprehensive need/risk assessments, devise and implement treatment plans for service users. To demonstrate the application of specialist skills and knowledge in order to maintain professional competence and fitness to practice as a mental health practitioner. To establish and maintain robust communication networks with clients, carers, team members, other health care and social care workers within urgent care and the community. To use interpersonal skills in diffusing potentially emotive situations while undertaking assessments and pathway planning within acute settings. A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment. You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies. Person specification Qualifications Essential criteria <ul><li>Professional Qualification (Mental Health) to degree level or equivalent</li><li>Maintains current registration with the NMC</li><li>Further specialist knowledge/post registration experience in specific service area or other formal training</li></ul>Desirable criteria <ul><li>Demonstrates continued professional development</li></ul>Knowledge Essential criteria <ul><li>Knowledge and understanding of current legislation and understanding of clinical risk assessments</li><li>Knowledge of the nursing 6 c's</li></ul>Desirable criteria <ul><li>Awareness of national and local issues impacting on nursing care</li><li>Knowledge of Management theories</li></ul>Skills Essential criteria <ul><li>Ability to work as part of a team</li><li>Good written/oral communication skills</li><li>Diplomatic, caring &amp; sympathetic</li><li>Ability to be flexible and handle conflict issues</li><li>Good skills in assessment intervention and evaluation of patients nursing care</li><li>Clinical supervision skills</li><li>IT skills</li></ul>Experience Essential criteria <ul><li>Demonstrates satisfactory clinical expertise for the banding</li><li>Specialist and area specific experience</li></ul>Desirable criteria <ul><li>The ability to deal with and resolve conflict</li></ul>Contractual Essential criteria <ul><li>Ability to work to meet the needs of the service</li><li>A full driving licence and vehicle for business use</li></ul>Values and Behaviours Essential criteria <ul><li>All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork</li><li>All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation</li></ul>Training Essential criteria <ul><li>Willingness to undertake new clinical practices, education and training that will enhance service delivery</li></ul>Additional Information <ul><li>We reserve the right to close the post early once we have received a sufficient number of applicants.</li><li>The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria. </li><li>In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.</li><li>For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure. </li></ul>Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job Description (PDF, 432.6KB) </li> <li> Person Specification (PDF, 283.4KB) </li> <li> Colleague Benefits (PDF, 16.1MB) </li> <li> About the Trust (PDF, 6.4MB) </li> <li> About Nottinghamshire Healthcare (PDF, 1.5MB) </li> </ul>

Mental Health Practitioner- City Homeless Mental Health Team

At Bath &amp; North East Somerset Council we have one overriding purpose - to improve people's lives. It's an exciting time to be working in housing at Bath &amp; North East Somerset. We are implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years. We are now looking for an enthusiastic Housing Advisor to join our high performing housing options and homelessness team to make a real difference supporting families and individuals at risk of homelessness. About the Role The postholder will work within the Housing Options &amp; Homelessness Team to deliver a high-quality service tasked with reducing homelessness. The team consists of 12 staff who perform both housing advice and homelessness decision roles. B&amp;NES is a high-performing Council with relatively few households in temporary accommodation, reflecting the team's excellent work. The role is primarily based in Bath, but you may need to work from other locations in the district. There is also the opportunity to work from home by agreement. About You You will have: <ul><li>Knowledge of housing and homelessness legislation and experience in providing frontline housing options or homelessness services.</li><li>A Degree and/or a relevant specialist Housing qualification in Housing Advice or equivalent. </li><li>Excellent communication skills in all forms with the ability to influence, use empathy to understand complex situations, and to advise others.</li><li>Be capable of performing efficiently and effectively in a high-pressure, fast-paced environment, handling challenging client behaviours with composure, integrity, and effectiveness.</li></ul>The role also requires excellent record keeping as well as IT skills. Experience of Civica Abritas or similar housing databases would be an advantage. You will need to have good communications skills. Experience of generating reports and managing website information would also be an advantage. You can expect <ul><li>A comprehensive induction</li><li>Regular supervision with your line manager</li><li>Extensive training opportunities, through the council's training package covering IT skills and Safeguarding and Child Protection courses</li><li>Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities</li></ul>If you are interested in this post and require more details or just to chat through the role and what's involved, please contact Victoria Canavan, Senior Housing Advisor, <a href="mailto:Victoria_Canavan@BATHNES.GOV.UK" target="_blank">Victoria_Canavan@BATHNES.GOV.UK</a> or call 01225396261. Interview date: TBC *Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants. About Bath &amp; North East Somerset Council. Working at Bath &amp; North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath &amp; North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to <a href="https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits" target="_blank">https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits</a> At Bath &amp; North East Somerset Council we have one overriding purpose - to improve peoples live. Find out more about our values at <a href="https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values" target="_blank">https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values</a> We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at <a href="https://beta.bathnes.gov.uk/equality-and-diversity" target="_blank">https://beta.bathnes.gov.uk/equality-and-diversity</a> We are a Disability Confident Employer - find out more at <a href="https://shorturl.at/ajrsW" target="_blank">https://shorturl.at/ajrsW</a>

Housing Advisor

Independent Living Support Worker (Female only) Who Are We? The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. The Percy Hedley Foundation has three main sites providing specialist education, adult day services and residential care to our service users. Our sites are based in Forest Hall, Killingworth, and Jesmond. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role We are looking to appoint an Independent Living Support Workers to join the team at Ferndene and provide excellent support. Ferndene comprises of 9 self-contained bungalows, with staff facilities, gardens and car parking. The people at Ferndene require assistance throughout the day to enable them to lead fulfilling lives. Our Independent Supported Living schemes are home for individuals with learning disabilities and/or physical disabilities who require support with everyday living tasks, cooking, cleaning, organising social activities, support to health appointments and to live as independently as possible. You will need to be enthusiastic, with a positive outlook on life and a real desire to help people achieve their goals and reach their full potential. A great team player, who is flexible, organised and has the skills to work with a multi-disciplinary team to ensure the people we support receive the highest level of care is required. Being able to adapt and respond to evolving situations with a person-centred approach is essential for an independent living scheme. As this is a 24/7 service, part and full time hours are available but you must be open to working both days and nights. ** Due to the demands of the service we are looking for Female only candidates ** Please click here for the job description. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: <ul><li>20 days annual leave, plus bank holidays (pro-rated for part-time staff)</li><li>Access to a rewards scheme designed to save money on shopping</li><li>Contributory Pension Scheme </li><li>Induction and ongoing training</li><li>Employee Assistance Programme</li><li>Cycle to Work Scheme</li><li>Wellbeing support (including occupational health, physio services and counselling services)</li></ul>Click here for more information on the benefits available: <a href="https://www.percyhedley.org.uk/work-with-us/" target="_blank">https://www.percyhedley.org.uk/work-with-us/</a> We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator's legislation requirements. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview. The amendments to the Exceptions Order 1975 (2013, 2020 &amp; 2023) provide that certain spent convictions and cautions are 'protected' and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. Please access the following link for our vulnerable adults protection policy: Adult Safeguarding Policy This recruitment is ongoing therefore the vacancy will close when a suitable number of applicants have been appointed.

Independent Living Support Worker (Female only)

Terms &amp; Conditions: Permanent, Full time, 37 hours per week Department: Adults &amp; Heath Shortlisting date: 26th November 2025 Interview date: 9th December 2025 We are looking to recruit to a brand-new key senior role who will shape and lead our adult social care and housing needs services. We are constantly striving to improve services to our residents and the role will give you the opportunity to build on our existing strong foundations and transform our models of care and support. We are extremely proud of the recently announced outcome from the Care Quality Commission having assessed our Local Authority Adult Social Care services as good and we are now excited to move on to the next stage of our development . Can you help us get to outstanding? As an experienced senior manager you will have the ability to creatively shape and implement strategies across our health, homelessness and social care systems ,whilst managing the core business. You will have proven experience of leading your teams to ensure we thoughtfully use our resources to make a real difference to the lives of local people, addressing inequalities and taking an asset-based approach to all we do. As an ambitious authority we plan to grow our economy and become an economic centre of activity ensuring great opportunities for our local population. Our borough is a special, warm and friendly place to live and work with a real sense of community and togetherness. If you are considering a new challenge and are an experienced, energetic senior manager in the area of Adult Social Care, then this post could be what you have been waiting for. You would form part of the senior team working alongside the Director of Public Health and Assistant Director for Commissioning and Independent Living Services. Reporting directly to our Strategic Director for Adults and Health (DASS), you will facilitate and promote innovation and transform the way in which we commission and deliver services using population health data and preventative approaches to inform your decision making. If you have extensive experience of managing across a diverse and complex workforce and are experienced in partnership and multi-agency working, then this could be the post for you. If you would like an informal conversation, then please contact Mark Warren on 07977 352323 or <a href="mailto:mark.warren@blackburn.gov.uk" target="_blank">mark.warren@blackburn.gov.uk</a> In your application, please ensure you complete the section about your suitability for the role. To find out more: Assistant Director Adults - Social Work Operations and Housing Needs | Blackburn with Darwen Borough Council

Assistant Director Adults - Social Work Operations & Housing Needs

Job Introduction Strategic Asset Manager Location: Westdown Camp, Tilshead, Wiltshire, SP3 4RS Permanent Role About the Role Join Landmarc Support Services Limited as a Strategic Asset Manager and play a key role in shaping the future of asset management within our Engineering &amp; Assurance team, working for an official Defence Contractor. This is your chance to drive long-term impact, influence business direction and asset priorities, and lead innovation in digital asset management. You'll work across a diverse range of teams and stakeholders, ensuring our assets perform optimally while meeting compliance standards. Success in this role looks like: <ul><li>Delivering a clear, organisation-wide Asset Management Strategy that aligns operational delivery with long-term business goals.</li><li>Overseeing lifecycle planning, risk management, and compliance, ensuring assets deliver maximum value.</li><li>Leading the adoption of digital tools and data insights to inform capital planning and performance improvement.</li><li>Building trusted relationships across the organisation to influence asset priorities and drive continuous improvement.</li></ul>If you're motivated by strategic leadership, measurable impact, and working with cutting-edge asset management practices, this is a role where you can truly make your mark. About You You bring a combination of technical expertise, strategic thinking, and leadership: <ul><li>Experience in strategic asset management, lifecycle planning, and risk-based maintenance.</li><li>Hands-on knowledge of CAFM systems, ideally Maximo, and awareness of digital asset management trends.</li><li>Skills in long-term capital investment planning and operational delivery.</li><li>Relevant professional qualifications (e.g., Institute of Asset Management, engineering, or technical discipline).</li><li>Strong ability to influence stakeholders, drive best practices, and lead cross-functional initiatives.</li><li>Full UK driving licence and compliance with security/residency requirements.</li></ul>Why Landmarc Support Services? <ul><li>Permanent role with career growth opportunities and long-term impact.</li><li>Work in a supportive, collaborative environment with cross-functional teams.</li><li>Lead innovation in digital asset management, helping shape how we manage assets for the future.</li></ul>Working Arrangements This role involves regular travel across various UK sites, with a primary base at our office on Salisbury Plain in Wiltshire. While travel is a key part of the position, there will also be opportunities to work from home on certain days. Apply If you're ready to take on a strategic, high-visibility permanent role and drive lasting change, we'd love to hear from you. *Please note that all interview-related correspondence will be sent via email. We recommend regularly checking your inbox, including your junk folder. Join Landmarc and Enjoy a Competitive Salary Plus Outstanding Benefits! At Landmarc, we value our employees and go beyond just offering a competitive salary. We're proud to provide a range of exceptional benefits designed to support your well-being, career growth, and work-life balance. Here are just some of the highlights: Pension <ul><li>Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.</li></ul>Generous Holiday Entitlement <ul><li>Enjoy 25 days of annual leave pro-rata.</li><li>Your holiday allowance grows with your continued service.</li><li>Want more time off? You can purchase up to 10 additional days each year for greater flexibility.</li></ul>Other Amazing Benefits <ul><li>Edenred Savings Scheme: Unlock exclusive discounts and savings for you and your family.</li><li>Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness.</li><li>Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones.</li><li>Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy).</li><li>Professional Development: Reimbursement of professional fees and support for ongoing training.</li><li>Family-Friendly Policies: Supporting you during life's important moments.</li><li>Sick Pay: Sick pay starts after just 6 months of service.</li></ul>At Landmarc, we don't just offer benefits - we invest in your future, your well-being, and your career. Join us today and take advantage of everything we have to offer! About the Company Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets. By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.

Strategic Asset Manager

Independent Living Support Worker - British Sign Language (training provided) Who We Are The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role We are looking to appoint a BSL (British Sign Language) Independent Living Support Worker. This is an exciting opportunity to help build our BSL ISL provision and provide excellent support. Due to the demands of the service, successful candidates must complete and pass British Sign Language Level 1. Training will be provided and consists of approximately three 10 week modules, 2 hours per week. The property is a 2 bedroom home located in a residential area in Newcastle, a short walk from the City Centre, St James Park, the Town Moore and Leazes Park as well as local transport services which opens up the whole of the North East to the people we support. There is also parking available. The role is to support 2 young gentlemen moving into their first home following completing College. The role will be to support both men to find new and exciting opportunities in and around their new home and to support them to grow relationships and connections, positively impacting their quality of life. You will be responsible for supporting with all aspects of daily living, including support at home, to go to different community places and support with personal care. One young person that you will be supporting will have seizure activity which is generally nocturnal. This person can also have escalated behaviours and self-injurious behaviours. The other young person has a dysphagia need with an IDDSI Level 6 soft and bite sized diet. The Foundation offers both mandatory and person specific training to support candidates to be able to meet these individuals needs and to support continuous development in career pathways. Requirements We are looking for candidates with an understanding of Positive behaviour Support and meeting complex needs of autistic people, who display behaviour that may challenge. Candidates must also have the drive to complete the BSL qualification whilst working for the Foundation to support positive communication and meet both individual's needs. You will need to be enthusiastic, friendly, enjoy your work and have a positive outlook on life and a real desire to help people achieve their goals and reach their full potential. A great team player, who is flexible, organised and has the skills to work with a multi-disciplinary team to ensure the people we support receive the highest level of care is required. Being able to adapt and respond to evolving situations with a person-centred approach is essential for an independent living scheme. There are also times when the people we support will need support with managing behaviours of concern. Where there are training needs identified these will be provided. We would love to hear from you and welcome all applications. Please click here for the job description. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: <ul><li>20 days annual leave, plus bank holidays (pro-rated for part-time staff)</li><li>Access to a rewards scheme designed to save money on shopping</li><li>Contributory Pension Scheme </li><li>Induction and ongoing training</li><li>Employee Assistance Programme</li><li>Cycle to Work Scheme</li><li>Wellbeing support (including occupational health, physio services and counselling services)</li></ul>Click here for more information on the benefits available: <a href="https://www.percyhedley.org.uk/work-with-us/" target="_blank">https://www.percyhedley.org.uk/work-with-us/</a> We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator's legislation requirements. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview. The amendments to the Exceptions Order 1975 (2013, 2020 &amp; 2023) provide that certain spent convictions and cautions are 'protected' and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. Please access the following link for our vulnerable adults protection policy: Adult Safeguarding Policy This recruitment is ongoing therefore the vacancy will close when a suitable applicant has been appointed.

Independent Living Support Worker - British Sign Language (training provided)

Job Introduction Bradford Cyrenians provides a range of supported housing, hostel and floating support provision for homeless men and women, former rough sleepers and services that specialise in supporting ex offenders and men fleeing domestic abuse. Our services are flexible and user-led, with a focus on prevention, enabling individuals to take control of their lives. The Men Standing Up Service supports male victims/survivors of domestic abuse. The service consists of the following aspects: <ul><li>Confidential telephone helpline</li><li>Emergency accommodation</li><li>Longer term accommodation</li><li>Floating support service</li><li>Peer support group</li></ul>We are recruiting for a: Supported Housing Officer Specialising in Forced Marriage, Honour Based Violence and Human Trafficking. Working 35 hours per week, flexibly between 8am and 6:30pm Monday to Friday Salary - £23,000 per annum fixed The successful candidate needs to be highly motivated and have the passion, enthusiasm and commitment towards making a difference to the lives of male victims/survivors of domestic abuse. There will be a requirement for the post holder to speak a community language (Urdu, Punjabi) If you are interested in the post and are able to speak a community language, you can request an application pack to be either posted or emailed by contacting; Jamila Khanum on 01274 905676 or Email: <a href="mailto:jamila@bradfordcyrenians.org.uk" target="_blank">jamila@bradfordcyrenians.org.uk</a> Closing date for completed applications is 24/11/2025 Interviews for this post will take place week commencing 01/12/2025 Shortlisting for the position is based on a returned application form only, however if you want to send a CV in the first instance we will look at this and if you have relevant experience or transferable skills we will send you an application form to complete. A full induction and peer mentoring programme will be provided to the successful candidate We must ensure that the needs of the service are met and these are established on the basis of full attendance from staff. We therefore have a positive approach to absence management through our Absence Policy. Employment is subject to an Enhanced DBS check. We are committed to welcoming people from the widest possible diversity of background, Culture and experience. Bradford Cyrenians is an equal opportunities employer. We welcome job applications from all sections of the community. We are currently under represented by LGBTQI+ people, males, and people with disabilities so would encourage people from these groups to apply for roles within the organisation. Registered Charity Number 503434

Bradford Cyrenians - Supported Housing Officer

Independent Living Support Worker - British Sign Language (qualified) Who We Are The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. The Role We are looking to appoint a qualified BSL (British Sign Language) Independent Living Support Workers. This is an exciting opportunity to help build our BSL ISL Provision and provide excellent support. Due to the demands of the service, we are looking for candidates who hold a BSL qualification. The property is a 2 bedroom home located in a residential area in Newcastle, a short walk from the City Centre, St James Park, the Town Moore and Leazes Park as well as local transport services which opens up the whole of the North East to the people we support. There is also parking available. The role is to support 2 young gentlemen moving into their first home following completing College. The role will be to support both men to find new and exciting opportunities in and around their new home and to support them to grow relationships and connections, positively impacting their quality of life. You will be responsible for supporting with all aspects of daily living, including support at home, to go to different community places and support with personal care. One young person that you will be supporting will have seizure activity which is generally nocturnal. This person can also have escalated behaviours and self-injurious behaviours. The other young person has a dysphagia need with an IDDSI Level 6 soft and bite sized diet. The Foundation offers both mandatory and person specific training to support candidates to be able to meet these individuals needs and to support continuous development in career pathways. Requirements Candidates must hold a Level 1 (or above) British Sign Language qualification. An understanding of Positive behaviour Support and meeting complex needs of autistic people, who display behaviour that may challenge is also desirable. You will need to be enthusiastic, friendly, enjoy your work and have a positive outlook on life and a real desire to help people achieve their goals and reach their full potential. A great team player, who is flexible, organised and has the skills to work with a multi-disciplinary team to ensure the people we support receive the highest level of care is required. Being able to adapt and respond to evolving situations with a person-centred approach is essential for an independent living scheme. There are also times when the people we support will need support with managing behaviours of concern. Where there are training needs identified these will be provided. We would love to hear from you and welcome all applications. Please see attached job description. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: <ul><li>20 days annual leave, plus bank holidays (pro-rated for part-time staff)</li><li>Access to a rewards scheme designed to save money on shopping</li><li>Contributory Pension Scheme </li><li>Induction and ongoing training</li><li>Employee Assistance Programme</li><li>Cycle to Work Scheme</li><li>Wellbeing support (including occupational health, physio services and counselling services)</li></ul>Click here for more information on the benefits available: <a href="https://www.percyhedley.org.uk/work-with-us/" target="_blank">https://www.percyhedley.org.uk/work-with-us/</a> We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing in line with our regulator's legislation requirements. Please note that this role is classed as regulated activity as it involves working directly with children and/or vulnerable adults. All shortlisted candidates will be asked to complete a criminal records self-declaration form prior to interview, and all candidates will be subject to an online check prior to interview. The amendments to the Exceptions Order 1975 (2013, 2020 &amp; 2023) provide that certain spent convictions and cautions are 'protected' and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application. Please access the following link for our vulnerable adults protection policy: Adult Safeguarding Policy This recruitment is ongoing therefore the vacancy will close when a suitable applicant has been appointed.

Independent Living Support Worker - British Sign Language (qualified)

Job Introduction Access to Housing is a strategic team responsible for a range of programmes and projects that support vulnerable people across the district. These include: homeless and rough sleepers, domestic abuse survivors, asylum seekers and refugees etc. The Housing Strategy and Intelligence Officer plays a key role within the team by providing data driven insights, research, and analysis to inform policy decisions, improve service delivery and shape housing strategies. This work ensures that the team's initiatives are evidence base, effective and responsive to the needs to the district. We are looking for a proactive and analytical individual to take the lead in providing intelligence support for the Council's housing-related functions. This role will involve conducting strategy and policy reviews, acting as the primary point of contact for housing data, research, and intelligence, and driving evidence-based decision-making to support service transformation and development. Key responsibilities will include leading service reviews, overseeing implementation, and monitoring outcomes to ensure effective policy impact. You will play a crucial role in improving the provision of data, information, and intelligence, enabling the organisation and its partners to gain valuable insights for policy implementation and efficient service design and delivery. To succeed in this role, you will need: • Strong expertise in policy and strategy development, data analysis, and insight generation. • Excellent interpersonal, organisational, and relationship management skills. • Strong report-writing abilities and adaptability to manage competing priorities in a fast-changing environment. • Extensive experience in a public sector or similar organisation, specifically in a data, information, or intelligence role. • Demonstrable experience within a housing organisation, local authority housing service, or in providing housing intelligence or strategic support. • Advanced proficiency in using, developing, and manipulating spreadsheets, databases, and mapping software for policy analysis and review. Qualifications &amp; Experience An NQF Level 5 qualification in a field with a strong focus on research and analysis, OR significant relevant experience demonstrating equivalent research and analytical skills. If you are passionate about using data and intelligence to drive strategic improvements in housing services, we encourage you to apply. How to Apply If you are interested in joining our team and would like some further information, please contact Hiron Miah on 07582101763 or email <a href="mailto:hiron.miah@bradford.gov.uk" target="_blank">hiron.miah@bradford.gov.uk</a>. Employee Offer Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf . Equal Opportunities We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants. The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities &amp; groups and provides added benefits and resources to its members.

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