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Place and Economic Growth Communities Directorate Housing Needs and Customer Support Officer Ref: 000991 Contract: Permanent Salary: £25,989 - £28,141 per annum (Grade 3) Hours: 36.66 per week Based: The Office is based at Civic Centre, West Street, Oldham, OL1 1UT Closing Date: Monday 1st September 2025 Shortlisting &amp; Interview Dates: TBC. Role Overview: To provide a resident focused telephone and face to face service to customers including complex enquiries, ensuring where possible each enquiry is resolved at first point of contact; to contribute to the service's delivery and achievement of their team objectives. Key Requirements: <ul><li>To deal with customers in a professional and courteous manner that demonstrates excellent customer care skills and is focussed upon resolving the customer's enquiry, ensuring that information given is accurate and to the highest quality.</li><li>To handle complex and sensitive telephone calls, face to face enquiries, emails, live chat communication etc., for a variety of different services and the switchboard</li><li>To demonstrate empathy when handling sensitive situations whilst also remaining assertive in the delivery of advice.</li><li>To successfully balance the needs of the customer with those of the business to achieve a positive outcome for all.</li><li>To take responsibility for obtaining all information necessary to process or resolve a query, only escalating it to others where this is appropriate.</li><li>Record all customer contacts and requests for services using the relevant system were appropriate.</li><li>To access a range of computer systems to provide information to the customer.</li><li>To maintain accurate computerised information systems by inputting, updating and extracting data.</li><li>To update customers on the progress of their enquiries or service requests.</li><li>To process customer requests to pay for Council services.</li><li>To meet individual targets and contribute to team targets as stipulated by management.</li><li>To assist the team in achieving customer service standards.</li><li>To participate in customer consultation and satisfaction exercises.</li><li>To assist in the introduction of new services, procedures, equipment and technology.</li><li>Constantly work to identify service and quality improvements within the team as well as analysing new ways to complete current tasks to both improve the quality and reduce the cost of delivery</li><li>To attend and participate in team and departmental meetings as required, supporting colleagues and sharing information appropriately</li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. About Us: We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information. Our Values and Behaviours: By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: <ul><li>Work with a resident focus </li><li>Support local leaders</li><li>Committed to the borough</li><li>Delivery high performance</li><li>Take ownership and drive change</li></ul>You can find out more about our values and behaviours on our greater.jobs Oldham page Our Benefits Package: At Oldham Council we offer a great benefits package for our employees, which includes the following: <ul><li>25 days annual leave which increases after 5 and 10-years' service</li><li>The option to purchase additional annual leave. </li><li>An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. </li><li>Discounted gym membership with Oldham Active. </li><li>Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.</li><li>Salary sacrifice scheme for home and electronics and Cycle to Work. </li><li>Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.</li><li>Staff recognition and celebration events.</li><li>Peer support groups</li></ul>Inclusive Recruitment: We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. If you're an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme. Data and Privacy: For details of how we use your data please see our privacy notice. Important Information: Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy. While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Housing Needs and Customer Support Officer

Place and Economic Growth Communities Directorate Senior Housing Needs Officer Ref: 000934 Contract: Permanent Salary: £42,839 - £47,181 per annum (Grade 8) Hours: 36.66 per week Based: The Office is based at Civic Centre, West Street, Oldham, OL1 1UT Closing Date: Monday 1st September 2025 Shortlisting &amp; Interview Dates: TBC. Role Overview: <ul><li>To provide expert legal, case management advice and guidance to front line staff working within homelessness and council officers, ensuring that robust operational procedures are in place and consistently reviewed.</li><li>To monitor and challenge the delivery of the front line homelessness and housing advice service to ensure a consistent, high quality service is provided meeting the statutory obligations of the Council and the contractual obligations of the provider.</li><li>To undertake performance management of contracts funded using homelessness budgets.</li><li>To act as the strategic housing lead in respect of health and homelessness.</li><li>To ensure continuous development and improvement of the front line staff working within homelessness to encapsulate best practice, legal changes, governmental agendas and guidance. </li></ul>Key Requirements: <ul><li>To maintain up to date, expert level knowledge of homelessness legislation, the Code of Guidance and associated legislation and case law in order to:</li><li>Assess applications from people who approach the authority as homeless and make decisions relating to the authority's duties and responsibilities towards them under provisions contained within Part VII of the Housing Act 1996 (to be amended by the Homelessness Reduction Act 2017).</li><li>Respond verbally and in writing to first reviews relating to S184 decisions and offers made under Part VII of the Housing Act 1996 including those from solicitors, MPs councillors and other advocates.</li><li>Respond to requests for S213/198 referrals.</li><li>To support the Council's service provider in the development and direction of the front line staff working within homelessness, ensuring a high quality of casework, compliant with procedures and statutory legislation. To develop performance targets, in conjunction with the provider's contract manager, on an individual and team basis to ensure that service and corporate objectives are achieved to deliver performance which compares with the top performing services nationally in terms of homelessness.</li><li>To take responsibility for the ongoing development of operational procedures in relation to homelessness for front line staff that are up to date and in line with legislation, the code of guidance and which support best practice. To ensure that working practices are consistently applied in order to meet the Council's statutory duties and that and information systems are in place to deliver accurate and auditable information to the council, central government and internal/external agencies.</li><li>To work with the service provider to ensure that households accessing temporary, and supported, accommodation are moved on in a timely manner to minimise the cost to the council and make best use of limited resources.</li><li>To assist and provide support, where required, to the front line staff working within homelessness in interviewing customers who present with complex and/or challenging behaviour or who have special needs.</li><li>To provide specialist advice to staff within the council and partner agencies on homelessness legislation and related issues, including guiding decisions which may be subject to legal challenge or scrutiny.</li><li>To be responsible for the Homelessness Prevention budget, including authorising payments and maximising any income in respect of this area. To authorise and maintain appropriate records in respect of the Homelessness Prevention Fund which is delegated to the homelessness service provider.</li><li>To act as the strategic housing lead in respect of health and homelessness; representing housing at joint meetings and working with statutory partners to achieve the objectives set out in these meetings and those within the GM Health and Social Care Partnership work on homelessness.</li><li>To develop and provide training to staff from external agencies on a range of issues with the aim of preventing homelessness.</li><li>To be responsible for performance management of a number of contracts funded using homelessness budgets. Including developing and agreeing a performance management framework in respect of both contracts and leading on any future procurement.</li><li>To be responsible for working with colleagues and partners to develop current and future strategies for the borough e.g. Homelessness Strategy, including the provision of key information and analysis.</li><li>To lead on specific areas and projects identified through the Council's Housing and Homelessness Strategy.</li><li>To represent the authority at local and regional level to develop integrated approaches to combating homelessness and to support as appropriate sub regional partnerships to develop effective policies and strategies to develop appropriate responses to homelessness on sub regional basis. </li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. About Us: We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information. Our Values and Behaviours: By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: <ul><li>Work with a resident focus </li><li>Support local leaders</li><li>Committed to the borough</li><li>Delivery high performance</li><li>Take ownership and drive change</li></ul>You can find out more about our values and behaviours on our greater.jobs Oldham page Our Benefits Package: At Oldham Council we offer a great benefits package for our employees, which includes the following: <ul><li>25 days annual leave which increases after 5 and 10-years' service</li><li>The option to purchase additional annual leave. </li><li>An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. </li><li>Discounted gym membership with Oldham Active. </li><li>Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.</li><li>Salary sacrifice scheme for home and electronics and Cycle to Work. </li><li>Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.</li><li>Staff recognition and celebration events.</li><li>Peer support groups</li></ul>Inclusive Recruitment: We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. If you're an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme. Data and Privacy: For details of how we use your data please see our privacy notice. Important Information: Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy. While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Senior Housing Needs Officer

Place and Economic Growth Communities Directorate Senior Homelessness Prevention Officer Ref: 000931 Contract: Permanent Salary: £42,839 - £47,181 per annum (Grade 8) Hours: 36.66 per week Based: The Office is based at Civic Centre, West Street, Oldham, OL1 1UT Closing Date: Sunday 7th September 2025 Shortlisting &amp; Interview Dates: TBC. Role Overview: <ul><li>Supervisory responsibility for the Homelessness Prevention Officers, leading on all aspects of the supervision and Learning and Development of staff.</li><li>To provide legal and case management advice and guidance to the Homelessness Prevention Officers ensuring that a consistent, high quality service is provided that meets the Council's statutory obligations.</li><li>To undertake joint working with a range of partner agencies aimed at effectively preventing and relieving homelessness.</li><li>Contribute to the Council's overall budget reduction programme by ensuring the effective prevention of homelessness through early intervention and proactive casework management. </li></ul>Key Requirements: <ul><li>To maintain up to date, excellent knowledge of homelessness legislation, the Code of Guidance and associated legislation and case law in order to:</li><li>Assess applications from people who approach the authority as homeless</li><li>Make decisions relating to the authority's duties and responsibilities towards them under provisions contained within Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017).</li><li>To monitor and ensure compliance with service performance standards and the needs of customers. Ensure services and accommodation complies with Health and Service Legislation, Equality and Diversity, and other statutory guidelines</li><li>To be responsible for the ongoing development of operational procedures in relation to homelessness prevention, ensuring they are up to date, in line with legislation, the code of guidance and which support best practice.</li><li>Deliver team meetings and training programmes that meet the needs of the team and other sections and agencies involved in the Housing Options Oldham service and support processes.</li><li>To provide specialist advice to partner agencies on homelessness legislation and related issues, including guiding decisions which may be subject to legal challenge or scrutiny.</li><li>To represent the organisation and service at local and regional level in order to develop integrated approaches to combating homelessness.</li><li>To represent the service at multi-agency forums including but not limited to MARAC and MAPPA.</li><li>To deal with and direct complex casework and respond accordingly to enquiries from elected member, partners and customers.</li><li>Lead on the performance management of the team ensuring that they have a clear awareness of the organisational aims and objectives and also having a clear awareness of their personal targets and those of the service.</li><li>To prepare and present reports relating to the service to senior management meetings and to other groups.</li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. About Us: We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information. Our Values and Behaviours: By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: <ul><li>Work with a resident focus </li><li>Support local leaders</li><li>Committed to the borough</li><li>Delivery high performance</li><li>Take ownership and drive change</li></ul>You can find out more about our values and behaviours on our greater.jobs Oldham page Our Benefits Package: At Oldham Council we offer a great benefits package for our employees, which includes the following: <ul><li>25 days annual leave which increases after 5 and 10-years' service</li><li>The option to purchase additional annual leave. </li><li>An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. </li><li>Discounted gym membership with Oldham Active. </li><li>Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.</li><li>Salary sacrifice scheme for home and electronics and Cycle to Work. </li><li>Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.</li><li>Staff recognition and celebration events.</li><li>Peer support groups</li></ul>Inclusive Recruitment: We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. If you're an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme. Data and Privacy: For details of how we use your data please see our privacy notice. Important Information: Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy. While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Senior Homelessness Prevention Officer

Place and Economic Growth Communities Directorate Homelessness Prevention Officer Ref: 000928 Contract: Permanent Salary: £34,434 - £38,220 per annum (Grade 6) Hours: 36.66 per week Based: The Office is based at Civic Centre, West Street, Oldham, OL1 1UT Closing Date: Monday 1st September 2025 Interview Dates: TBC. Role Overview: This role will deliver high quality, customer focused advice and support to people in Oldham who find themselves homeless or at risk of homelessness. This will include providing housing advice to people in the district and completing investigations into applications from customers who are at risk of homelessness as defined by the statutory duties under Housing Act 1996 Part VII, the Homelessness Reduction Act 2017 and relevant case law. The successful postholder will provide support to the Council in delivering its statutory homelessness duties by taking homeless applications in an effective manner and ensuring the council is legally compliant, and meeting performance targets and standards. Key Requirements: <ul><li>To provide a professional and effective housing options interview and homelessness investigation, taking a full application from customers and ensuring duties are carried out at the relevant stages within homelessness legislation.</li><li>To undertake detailed casework with customers who are homeless or threatened with homelessness. This includes an assessment of legal duties owed, housing and support needs, the production of Personal Housing Plans and consideration of all suitable interventions and potential solutions to prevent homelessness.</li><li>To write and issue all required notifications, letters of referral to other authorities where the customer's local connection lies elsewhere and outcome letters to advise the customer of the outcome of their initial interview. This includes 'minded to letters' and the drafting of the statutory s184 notification letters which must be approved by a manager before being sent.</li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. About Us: We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information. Our Values and Behaviours: By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: <ul><li>Work with a resident focus </li><li>Support local leaders</li><li>Committed to the borough</li><li>Delivery high performance</li><li>Take ownership and drive change</li></ul>You can find out more about our values and behaviours on our greater.jobs Oldham page Our Benefits Package: At Oldham Council we offer a great benefits package for our employees, which includes the following: <ul><li>25 days annual leave which increases after 5 and 10-years' service</li><li>The option to purchase additional annual leave. </li><li>An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. </li><li>Discounted gym membership with Oldham Active. </li><li>Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.</li><li>Salary sacrifice scheme for home and electronics and Cycle to Work. </li><li>Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.</li><li>Staff recognition and celebration events.</li><li>Peer support groups</li></ul>Inclusive Recruitment: We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. If you're an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme. Data and Privacy: For details of how we use your data please see our privacy notice. Important Information: Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy. While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Homelessness Prevention Officer

You will be part of a team working with households presenting to the Housing Options Service who are threatened with homelessness to try and prevent them losing their accommodation, ensuring a comprehensive homelessness prevention service is offered. For those with no accommodation you will assist them with finding new accommodation. You will have a caseload of households that you will be responsible for, working with them to secure the best possible outcome to address their housing needs. You will work closely with other support services to ensure the best outcome for the household. You will carry out homelessness assessments in accordance with the Homelessness Reduction Act, 2017, carrying out prevention and relief duties and issuing notification letters. You will work closely with accommodation providers including those in the private sector to increase the supply of properties available to customers of the service. You will have excellent communication skills and will be able to manage customer expectations, working with customers to resolve their housing need. You will be able to work under pressure in a busy service, managing multiple demands and prioritising your workload to ensure that you meet statutory deadlines. If you have enquiries about the role, contact Steven Barnett (Principal Officer) at <a href="mailto:steven.barnett@salford.gov.uk" target="_blank">steven.barnett@salford.gov.uk</a> We will not be accepting candidates who require a sponsorship for this position. Want to know more about Salford? As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this. Find out about our city as a place to live, work &amp; grow, and learn more about the amazing work we are doing. You'll also find out about the wealth of benefits we have to offer you here! Continuous Service commitment New employees can keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others under this scheme. Find out if this applies to you here. Guaranteed Assessment Schemes We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please click here. Privacy Statement and Data Protection Our core data protection obligations and commitments are set out in the council's primary Recruitment and Employment Privacy Notice which can be found at <a href="https://www.salford.gov.uk/gdpr" target="_blank">https://www.salford.gov.uk/gdpr</a> .

Job Introduction Job Title: Tenancy Management Officer Salary: £29,000 - £31,900 Contract: Permanent Location: Regional Worker Weekly Hours: 35 So.... What is this role exactly? This is an exciting opportunity for a Tenancy Management Officer to join our Damp &amp; Mould Team, the role will be covering all regions but specific properties that require housing management assistance to complete damp and mould works. What will my working week look like? Whilst you will be a Regional Worker, you will also need to be based within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses when needed. What will I be responsible for doing? First and foremost, you will be working independently, taking the lead on the delivery of a first class, end-to-end customer focused tenancy management service. One of the great things about this role is you will have the flexibility to manage your own diary, choose a suitable working location that works for you and your customer base and be able to influence how our estates and neighbourhoods look and feel. It's a very rewarding and exciting time to join Your Housing Group! And what would make me stand out from the crowd? To be a successful as a Tenancy Management Officer, here at YHG, you will have... <ul><li>Knowledge of the legal and regulatory framework of social housing and property / tenancy management</li><li>Strong knowledge of best practice in safeguarding adults and children</li><li>A good level of understanding of Housing Management and relevant Housing services</li></ul>Ideally you will... <ul><li>Have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives</li><li>Be a real team player, working closely with colleagues within your own team and cross department decisions</li></ul>This role is really suited to someone who likes to lead, drive and deliver results that will improve Your Housing Group's vision of being a sector leading landlord and one that really values its staff and customers as it's number one priority. If you feel this could be the right role for you, we would love to hear from you! Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a> That all sounds great, what's in it for me? In return we offer £29,000 - £31,900 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group's career's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a> And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Additions As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. Closing Date: Wednesday 20th August 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1

6 Permanent Jobs in Oldham, UK