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About the Role CCHA is a learning organisation committed to delivering excellent services to our customers. This role provides strategic leadership within the Housing and Communities Directorate, ensuring service charges are fair, transparent, and accurate. It combines financial expertise with strong cross-team collaboration, influencing how service chargeable activities are delivered and managed across the organisation. Success in this role depends on building strong relationships and working in partnership with colleagues to embed best practice, maintain compliance, and deliver a consistent customer experience. While a solid financial background-through qualification or experience-is essential, you will also need the ability to guide and support non-financial teams in service charge-related activities. Key responsibilities include: <ul> <li>Shaping policy, setting standards, and embedding good practice across all directorates.</li> <li>Working with Heads of Service, including Head of Finance, to set annual service charge budgets, reconcile costs, and ensure rent and service charge letters are accurate and issued on time.</li> <li>Providing insight and advice on areas where service charges are under-recovered and identifying opportunities to maximise income while balancing affordability and compliance.</li> <li>Managing a team responsible for customer queries, disputes, and consultations, including Section 20 notices and other legal processes.</li> <li>Acting as a change champion across the organisation, influencing decisions and supporting service improvement initiatives.</li> <li>Preparing for future regulatory changes, including the Leaseholder Reform Act and Heat Network Regulations.</li> <li>Contributing to corporate planning and income maximisation strategies, supporting organisational sustainability and growth.</li> </ul>About You CCHA is committed to delivering excellence in how we provide, manage, and charge for our service activities. We oversee a substantial portfolio of properties that attract service charges, and we have made significant progress in ensuring consistency, transparency, and compliance. Listening to our customers has shaped our approach, and many services are now delivered through in-house CCHA teams to improve quality and value. This role acts as a central link between Finance, Operations, and Customer Services, ensuring that service charges are accurate, transparent, and aligned with organisational priorities. You will: <ul><li>Lead a small team and work collaboratively across departments to embed best practice, support decision-making, and maintain compliance with legislative and regulatory requirements.</li><li>Coordinate with Finance, Housing, and Asset teams to lead the annual service charge setting process, ensuring accurate calculations and timely communication to customers.</li><li>Work closely with Heads of Service to embed accountability for service charge performance, supporting them in achieving key financial and operational metrics.</li><li>Partner with Communications and Customer Services to ensure clarity and transparency in customer messaging, particularly around rent uplift letters and service changes.</li><li>Facilitate the internal Service Charge Working Group, driving collaboration, sharing insights, and promoting continuous improvement across all service areas.</li><li>Provide financial and strategic advice to Heads of Service and Corporate Leadership and the Board, balancing affordability for customers with organisational sustainability.</li><li>Support customer consultations on service changes and new offerings, ensuring compliance with legal frameworks and reflecting CCHA's values.</li></ul>Our Shared Values At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being: Caring | Respectful | Trusting and Trustworthy | Honest |Brave | Yourself Job Description The job description will download in PDF format. To request an alternative format, please get in touch. <ul> <li>Service Charge Manager - job description </li> </ul>Application &amp; Interview Guidance The guidance will download in PDF format. To request an alternative format or language, please get in touch. <ul> <li>Application guidance</li> <li>Interview preparation</li> </ul>If you require this information in an alternative format, please contact us. CCHA Website | Our Privacy Policy | Our Equality Statement

Service Charge Manager

Housing Assistant - 6 FTC We're looking for a proactive and organised Housing Assistant to join our team. 1x Fixed-term position for up to 6 months, available with a competitive pay and benefits package including a starting salary of £27,332 per annum, rising to £29,805 per annum after key competencies of the role are met. Reporting to the Housing Team Leader, this position plays a key role in supporting lettings activities, particularly during the end-of-tenancy process. The role involves direct communication with tenants and their representatives to ensure smooth transitions. It also provides vital assistance to Lettings Officers in fulfilling their responsibilities. A willingness and ability to travel within the community to visit properties is essential.. To be successful in the role of Housing Assistant our new team member will be educated to Level 2/HNC in a relevant subject or equivalent experience. Please see attached Housing Assistant role profile for the full job description and person specification. Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. As we expand to meet demand there are opportunities for career growth in many technical and management directions. Find out more about us in our Candidate Pack, get a feel for what it's like to work with us, find out what we're looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application. As an equal opportunities' employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community. If you are interested in applying for this role and you've got the skills, experience, and knowledge we are looking for please click apply. Closing date: 29th January 2026. Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.

Housing Assistant

Neighbourhood Housing Assistant Job no: 509607 Work type: Full time, Part time, Hybrid Salary: 26,317 Location: Caerphilly, Cardiff, Newport Categories: Administration, Housing / Neighbourhoods Job Description: Customer &amp; Community Who are Codi Group? Codi is a not-for-profit with a big heart and an even bigger mission. As Wales' largest provider of housing, care, and support, we're here to help people live well, feel supported, and rise to their full potential. We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people's everyday lives. With over 3,000 passionate colleagues, Codi is a major player in the Welsh economy-powered by strong partnerships, shared values, and a genuine love for helping communities thrive. Our name says it all: 'Codi' means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other. About the role We're excited to be recruiting for several Neighbourhood Housing Assistants, due to growth in the team, across our key localities (based from Cardiff or Newport offices). This includes: <ul><li>One permanent role working 2 days per week (15 hours) - Cardiff</li></ul><ul><li>One fixed-term contract role working 3 days per week for 6 months (Maternity cover) (22 Hours) - Cardiff</li></ul><ul><li>Two full-time permanent roles (37 hours) - Newport / Cardiff</li></ul><ul><li>One 30-hour permanent role - Cardiff</li></ul>These roles offer agile working, with a blend of home, office, and site-based activity. A full driving licence and access to a vehicle is desirable. Day to day, you'll carry out a variety of administrative tasks, supporting low-level ASB cases, acting as the first point of contact for customer queries, completing compliance-related tasks (such as asbestos checks), and managing tenancy changes. You'll also handle minor housing enquiries and provide general office administration support. Skills and Experience Needed You will bring experience delivering effective administrative and service support in a fast-paced, customer-focused environment, working confidently with internal and external stakeholders. Strong IT skills, including MS Word, Excel and Outlook, are essential, along with the ability to work collaboratively, use your initiative and contribute to problem-solving. You will take a person-centred, friendly and supportive approach to customer service and be able to communicate clearly and professionally, both verbally and in writing. Excellent organisation, attention to detail and the ability to handle sensitive or challenging conversations with care are key. You will be proactive and adaptable, comfortable working independently as well as within a team, and able to take accurate, reliable notes with confidence. Values At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you'll embrace these principles and thrive in an environment shaped by them. Pay and Pensions <ul><li>£26,317.00 FTE</li></ul><ul><li>Pension Choices:</li></ul><ul><li>Defined Contribution (DC) Scheme with matched contributions up to 10%. Or,</li></ul><ul><li>Defined Benefit (DB) 1/80th of final salary for every year of service.</li></ul><ul><li>3 x Life Cover linked to pension membership</li></ul><ul><li>Saving scheme with competitive interest rate</li></ul><ul><li>Give As You Earn scheme for tax efficient charity donations</li></ul><ul><li>From 1st April 2026 the option to be either weekly or monthly paid.</li></ul>Time off and Flexibility <ul><li>26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.</li></ul><ul><li>Flexible working opportunities dependent on role</li></ul><ul><li>Maternity &amp; Adoption Leave: 20 weeks</li></ul><ul><li>Paternity Leave: 3 weeks</li></ul>Wellbeing <ul><li>Sick Pay, rising with length of service up to 6 months full pay after 4 years.</li></ul><ul><li>Eyecare: Up to £100 reimbursement towards eye tests and glasses.</li></ul><ul><li>Free counselling, coaching, wellbeing team, and OH service to all colleagues</li></ul><ul><li>Annual Health Check</li></ul><ul><li>Health Cash Plan</li></ul>Getting Around <ul><li>Mileage paid at 45p plus 5P per passenger per mile</li></ul><ul><li>Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)</li></ul><ul><li>Cycle to Work Scheme</li></ul>Personal Development <ul><li>Continuous professional training and development</li></ul><ul><li>Leadership development programmes</li></ul><ul><li>Professional memberships needed for your role are reimbursed</li></ul><ul><li>Career coaching</li></ul><ul><li>Support with funding and time for qualifications</li></ul>Perks and Recognition <ul><li>Long Service Awards</li></ul><ul><li>Blue Light Card Eligibility giving discounts at 15,000 brands.</li></ul><ul><li>Colleague Discount platform</li></ul>FREDIE At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now. If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact <a href="mailto:talent@codigroup.co.uk" target="_blank">talent@codigroup.co.uk</a> or 0300 373 5262 How do you apply? If you have the skills and experience required, please follow the prompts to apply now. Interviews are planned for 27th and 28th January 2026 in our Cardiff office, which will consist of an interview and written task. Advertised: 13 Jan 2026 GMT Standard Time Applications close: 20 Jan 2026 GMT Standard Time Whatsapp Facebook LinkedIn Email App

Neighbourhood Housing Assistant

Community Manager Please note, you will be employed by a Regus Franchise Owner Why join us? *You can lead a revolution. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can help lead it. *Do you have what it takes to succeed? The role of a Community Manager is varied and challenging. We want you to treat your community of customers like your own business, whilst operating with our established ways of working. We empower you to make decisions that help our customers grow and succeed, because their success is your and our success. *Fast personal growth. Our rapid growth means we offer lots of career development. We identify team members with potential and give them stretch opportunities. If you are motivated and deliver results our structured training and development programmes will help you achieve your goals. *Global mobility. Our high performers get the opportunity to live and work Internationally. This can be full time or for a short time in response to a specific challenge. What does the job involve? Showcase your product - take pride in your centre looking it's best following centre standard guidelines. *Providing Excellent Customer Service - give fantastic service to existing customers &amp; Welcome new. Be responsible for resolving or escalating customer queries or issues *Grow your business - showcase your centre to new customers - show them the benefits of flexible working. Carry out walk in tours and upsell services at every opportunity. Renewals (if best dressed) *Support the community: Build a fantastic community to be enjoyed by all. This includes hosting monthly community events Help customers pay *Team - Manage a winning, customer focused team. What makes a great Community Manager? *Enthusiastic - always have a positive attitude for your customers. *Resilient - enjoys challenges and adapts to change; consistently demonstrates energy and passion. *Influential - confident and approachable; delivers results by building strong relationships with customers. *Pride - pays attention to detail; takes responsibility for maintaining high standards. *Motivated - takes ownership and acts decisively to solve problems and deliver results. Makes every minute of every day count. *People - sets clear goals and expectations, supports and encourages your team. Leads by example, provides feedback and develops team members. Rising at Regus Our structured training and development programme supports those who deliver results and have the right ambition. We offer career paths that match your skills and ambitions, you can quickly become either an Operations or Sales Director. We will help you work out which is the right path for you and achieve it.

Community Manager

Drug and Alcohol Worker (Engagement) Job Description Role Drug and Alcohol Worker (Engagement) Helping End Homelessness Service Swansea Barod Location: Swansea/NPT Barod Base The Wallich Hub Orchard Street, Swansea Hours: 37 Salary: £26,265 per annum Reports to: Barod Team Leader Swansea and HEH Manager. Team Members Reporting to Job Holder: Volunteers and peers Contract: Fixed term until 31st October 2026 The Service The service aims to put people experiencing homelessnes who have the most complex needs in the middle of the picture. Our philosophy is simple. If we can support the individuals who have the most challenging circumstances to remain safely and happily in housing, then we will make significant strides in system change to help reduce the risks of homelessness for everyone. Our Approach 1. Helping People with Multiple Overlapping Unmet Needs (MOUN) - who need support right now (immediate need/ turning off the tap) 2. Putting mechanisms in place to support connectivity across services so that we can evidence the effectiveness of early intervention so multiple needs do not overlap/become 'complex' (evidence for systems change) 3. Changing systems to enable People with MOUN to receive the support they need HOW and WHEN they need (long term systems change). Role Purpose The drug and alcohol workers main objective are to enhance the work currently undertaken by Homelessness Strategy and partnership agencies to provide a multi-agency service focused on addressing the needs of the homelessness cohort of people with complex and multiple needs in the Swansea Bay area. The Engagement Worker roles will provide intensive case management support to people identified as members of the target cohort, which were highlighted by the Swansea. This proposal requests that this service be awarded funding to allow it to become a more visible function within the wider homelessness service provision for people who use substances and are homeless or vulnerably housed. Main Duties and Responsibilities <ul><li>Raise awareness of substance misuse and related issues in communities</li><li>Deliver mobile needle exchange services</li><li>Promote an outreach approach </li><li>Promote services and interventions and provide supported referrals to appropriate services</li><li>Deliver evidence-based and manualised brief interventions in group-work settings and on a one-to-one basis to stance users and concerned others</li><li>Conduct high level assessments including risk assessment</li><li>Deliver harm reduction initiatives including Naloxone training</li><li>Dried Blood Spot Testing Services</li><li>Refer to onto appropriate services</li><li>Devise, with service users and concerned others, individually tailored time-limited support plans, based on a clear assessment of need that assist individuals in building social capital</li><li>Actively influence and support service users and concerned others in co-production and service user involvement in shaping service provision</li><li>Encourage active participation in mutual aid groups including SMART recovery, 12-step fellowship groups (NA/AA) and peer-led recovery hubs and service user groups</li><li>Research, develop and implement online recovery resources </li><li>Promote and encourage service user and concerned other participation in local, regional, and national recovery events</li><li>Research and produce information for publications, leaflets, and web pages</li><li>Mediate on a service users' behalf, for example, by writing letters, making phone calls, or attending meetings and providing supported referrals to related agencies</li><li>Enter data onto the case management system, and use the system effectively to inform work with service users and concerned others</li><li>Take up Barod's arrangements for support and supervision and participate in all relevant internal meetings</li><li>Co-operate with requests from management and administration</li><li>Undertake other reasonable duties as requested, but which may not be specified within the job description</li></ul>Person Specification Ideally all these requirements must be met by the candidate on appointment. However, in certain circumstances a candidate may be appointed who does not meet a particular requirement. This is providing that the shortfall can be made good in a reasonable time, and the candidate brings other skills, knowledge or experience which are valuable to the role and the Organisation. Essential Desirable Qualifications and training Full, current driving licence and use of a vehicle which is insured for business use. Level 3 in Advice and Guidance (or equivalent). Degree in a Health and Social Care related topic (or equivalent). Training in any of the following areas: <ul><li>Safeguarding</li><li>Boundaries</li><li>Substance Awareness</li><li>Harm Reduction</li><li>Safer Injecting</li><li>Psychosocial Interventions </li></ul>Role-related knowledge, experience and skills Time management skills. Literacy and numeracy skills. Excellent IT skills: competency in Microsoft Word, Outlook, Teams, Excel, PowerPoint, Canva and Internet Explorer. Ability to problem solve, work under own initiative and able to work under pressure. Ability to work flexibly as part of a collaborative team. Effective interpersonal and networking skills. Good communication and presentation skills. Ability to adapt to working with people irrespective of their role, background or experience. Commitment to Barod values and mission. Previous experience of working within the substance use sector or similar field. Understanding of substance use treatment pathways. Welsh language speaker. Understanding/knowledge of ACEs and their impact. Experience of a trauma-informed approach.

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