field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

LEVEL 7 (FROM £33,366)| FULL TIME - 37 HOURS | PERMANENTWe are looking for a highly motivated person with a strong background in resident engagement.As the Resident Engagement Officer, you will be responsible for liaising with residents, colleagues and partners to drive service improvement, meet the requirements of our Resident Engagement Strategy and The Charter for Social Housing Residents.You will bring experience of working with residents successfully to promote participation and engagement, preferably in a housing environment. You will need to demonstrate that you have a good understanding of resident participation principles and practice. Excellent communication and partnership working skills will be essential.You must have the ability to travel around the City of Southend.Full job description:&nbsp;<a href="https://southessexpropertyservices.co.uk/download/resident-engagement-jd-2024pdf.pdf?ver=3428&amp;doc=docm93jijm4n2454.pdf" target="_blank"> Resident Engagement JD 2024.pdf [pdf] 153KB</a>To apply, please send your CV to <a href="mailto:sarahgallagher@seh.southend.gov.uk" target="_blank">sarahgallagher@seh.southend.gov.uk</a><h3>Closing date for applications: Friday 3rd January 2025&nbsp;</h3>

Resident Engagement Officer

Overview We are looking for a Recovery Housing Support WorkerThis is an exciting new opportunity to join our team. We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. What you will be doing? Some of the main responsibilities include: <ul><li>To provide a comprehensive, inclusive, and bespoke Recovery Housing service, including advice and guidance to Forward Trust clients. </li><li>Conducting robust housing needs assessments to ensure service user needs are identified and a bespoke supportive plan is created with the service user at the centre, including signposting to other internal and external services. </li><li>You will ensure that a holistic service is delivered safely to our clients in line with individual and team targets outlined by the Manager.</li><li>Provide weekly 1-2-1 sessions with each client and keep accurate care plans.</li><li>Develop links with relevant agencies including residential rehabs, supported housing / housing providers, and other local organisations offering volunteering opportunities</li><li>Conduct weekly/monthly health and safety checks in line with policies and procedures</li><li>Develop skills in the collection and recording of data for audit, research and reporting purposes.</li><li>Keep databases up to date and accurate and managed in accordance with Data Protection Principles and Law.</li><li>Take on other tasks and responsibilities as deemed appropriate by the Line Manager</li><li>Participate and contribute in key meetings such as team meetings and multi-disciplinary reviews, sharing information appropriately.</li></ul>For a full list of responsibilities please refer to the Job Specification below. What we are looking for? <ul><li>Knowledge and experience of the criminal justice sector and Recovery Agenda.</li><li>Experience of floating support </li><li>A thorough knowledge of the needs of clients who are in abstinence based recovery</li><li>Experience of assessing adults in need of support around substance misuse and maintaining abstinence based recovery</li><li>Experience of substance misuse field and/or experience of working in a related field or similar field</li><li>Demonstrable experience of managing caseloads, carrying out/ completing risk/ comprehensive assessments, SMART action plans and maintaining effective case records</li><li>Experience of delivering both 1:1 and group-work interventions using motivational techniques and trauma informed approaches</li><li>Experience of working effectively with adults experiencing multiple disadvantages; unemployment, homelessness, mental ill health, substance use</li><li>The ability to set and stick to professional boundaries</li><li>An understanding of the needs of clients who are in or working towards recovery</li><li>Understanding of and sensitivity to diversity and equality issues</li><li>Working knowledge of using Microsoft office packages, database monitoring systems and Strong skills in IT communication</li></ul>What we offer <ul><li>Training and development opportunities</li><li>Flexible working </li><li>Simply Health Cashback Scheme (Optional)</li><li>Season Ticket Loan Scheme </li><li>Cycle to work scheme</li><li>Crisis Loan Scheme</li><li>Electric Car Scheme</li><li>3 x Wellbeing Days (pro rata'd for part time employees)</li><li>Access to Blue Light Card</li><li>25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays </li><li>Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter </li><li>Death in Service Payment (2x annual salary) </li><li>Critical Illness Insurance (subject to qualifying criteria)</li></ul>Diversity at Forward Trust Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. The closing date for this role is 6th February 2025. Please note we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person specification Supported Housing Worker JD

Recovery Housing Support Worker

Annual salary: up to £28,917.00 Resident Liaison Officer Thurrock Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday We are thrilled to announce that Mears has been awarded a prestigious Net Zero Retrofit project delivering SHDF 2.2 works on behalf of our client Thurrock Council! This significant achievement underscores our unwavering commitment to excellence in delivering top-tier facilities maintenance and social housing services. The Thurrock SHDF 2.2 project is a cornerstone initiative aimed at enhancing the quality and sustainability of social housing in the Thurrock area. The project focuses on improving housing standards and implementing energy saving solutions for the community. Our dedicated team will be at the forefront, driving energy efficiency and improving living standards for residents About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>To apply, follow the link below or to discuss your application further please contact Laura Crosby on <a href="mailto:laura.crosby@mearsgroup.co.uk" target="_blank">laura.crosby@mearsgroup.co.uk</a> All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before commencement of employment.

Resident Liaison Officer

Housing Administrator Internal Role Title: Estate Services Administrator Hours: 35 hours per week, Monday-Friday Salary: £22,223-£27,779 per annum (salary offered dependent on experience) Contract: Permanent You will be providing support to the Estate Services team, helping to improve efficiency within the team and overall customer service through administration, prioritisation, customer liaison and providing process oversight to support contract management. We support agile working, so you'll be provided all IT equipment to work flexibly between your home and at our Dartford office. Who are we? Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being customer pioneers, investing in new and existing homes, putting safety and quality first. We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2024, based on our employee feedback. Your key tasks will include: <ul><li>Managing the Estate Services team CRM queues and incoming activities, emails and internal requests, ensuring a balanced workload across team members and reallocating work as appropriate. Triaging incoming communications to ensure priorities are dealt with in order and urgent items are not missed. Ensuring Estate Services Officers (ESOs) have area-based queries in a timely manner.</li><li>In supporting ESO area email inbox management - flagging urgent matters for early attention, improving management of feedback and complaints and monitoring processes (like rectification inspections) to ensure they are being followed.</li><li>Assisting ESOs with diary management, reducing travel through better use of site visits.</li><li>Site variation paperwork: Ensuring timeliness of site additions and variations, preventing complaints due to lag in estate-based services delivery to new sites or missed areas on existing sites, and providing clarity on contractor responsibilities and accurate invoicing/payments.</li><li>Monitoring the number of inspections and rectifications, identifying failures to follow process that will impact on ability to apply contractor sanctions. Identify colleague training needs on existing processes.</li><li>Scheduling and minuting meetings on behalf of the Estate Services team ensuring minutes and actions are circulated within the required timescales.</li><li>Scheduling and minuting contract meetings (monthly and quarterly), ensuring effective contract management through regular contract meetings programme.</li><li>Acting as first point of contact on behalf of Estate Services team for callers (external and internal customers) when the team are on site and/or unavailable. Providing support to Estate Services team colleagues when they're on site i.e. if they need a location map to clarify a query.</li></ul>We're looking for someone who has: <ul><li>A good standard of education with good written, verbal and numerical skills.</li><li>A good standard of use of MS Office suite, particularly MS Word, Excel and Teams.</li><li>Experience of office administration - diary management, minute taking, organising systems, records and files.</li><li>Awareness of the social housing sector and current issues.</li></ul>It is beneficial, but not essential if you also have: <ul><li>A good knowledge of basic housing procedures.</li><li>Proficiency in administrative duties.</li><li>A strong working knowledge of administrative processes for housing management - payments, arrears, repairs, transfer, mutual exchange.</li></ul>To view the full job description, please click here: <a href="https://shorturl.at/RjPMC" target="_blank">https://shorturl.at/RjPMC</a> In return, you will receive: A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Twitter: @moathomes Instagram: @moathomes Interested in applying? We want to hear from you! If interested, please apply by 11pm on Sunday 5 January 2025 We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! Please note, we are no longer accepting CV's as part of the recruitment process. All candidates must now submit an application form on our Careers website. Please also note, we are unable to offer sponsorship at this time. If you require any reasonable adjustments to the recruitment process, please contact <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

Housing Administrator

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager Rayleigh £24,963 - £25,735 per year 37.5 hours per week We have an exciting opportunity for a Scheme Manager to join our Housing Operations team in Rayleigh. As a Scheme Manager, you will be responsible for providing a high quality housing management service to ensure premises are safe, secure and well maintained. In an environment where no two days are the same, you will also be responsible for promoting independent living, through providing information and/or signposting residents to local services that may meet their needs. Our Scheme Managers also assist in arranging coffee mornings and attend drop in sessions for Sanctuary Customers. This is a rewarding yet challenging role and is ideal for someone who has a strong background and experience in the support of elderly and vulnerable people in a housing management setting having awareness of safeguarding concerns. The role of Scheme Manager will include: <ul> <li>Supporting residents by providing information to promote independence, good health and wellbeing </li> <li>Completing mandatory compliance tasks along with health and safety checks</li> <li>Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed</li> <li>Delivering exceptional customer service by resolving problems and complaints</li> <li>Providing administrative support, including maintaining accurate records in a timely manner</li></ul>Skills and experiences: <ul> <li>Strong organisational skills and ability to work both independently and as part of a team </li> <li>Excellent communication skills both written and verbal </li> <li>Good practice and knowledge of Health &amp; Safety / compliance</li> <li>Good interpersonal and customer care skills with previous experience of managing schemes</li> <li>Proficient User of Microsoft applications including Word, Excel and Outlook</li> <li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£24,963 per annum (rising to £25,735 per annum after 12 months, subject to satisfactory performance)</li></ul>To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 29 December 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at our company page on Linkedin Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Scheme Manager

You We are currently recruiting for a dedicated and enthusiastic Intensive Housing Management (IMO) officer to join our Housing team in Dartford and support our 18+ residents. You will have a qualification in youth work, housing or within a similar area. You will have experience working with young people to develop their independence and a clear communicator with excellent interpersonal skills. The YMCATG provides support and guidance to help young people gain the skills and confidence to live independently. You will play a vital role in the lives of our residents, supporting them to map out what they want their future to look like and then coaching them to achieve it. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Permanent</li><li>Working Pattern: Full Time, 37.5 hours per week Monday-Sunday</li><li>The Job Description and Person Specification can be found here: IHM Officer JD Feb 24.pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

6 Jobs in Rayleigh SS6, UK