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Income Recovery Officer - £34,107 pa Hybrid - 3 days onsite We have an exciting new opening for an Income Recovery Officer. The successful candidate will be responsible for accurate record-keeping, engaging with tenants, and assisting in the development of monitoring systems. This role also involves staying updated on legislation, attending meetings, and performing duties in line with policies and best practices. Key Responsibilities: <ul><li>Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.</li><li>Prepare and serve legal notices and represent Hightown in possession cases as necessary.</li><li>Conduct home visits to tenants as required by tenancy conduct or procedures.</li><li>Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.</li><li>Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.</li><li>Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.</li></ul>Experience and Qualifications Required: <ul><li>Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.</li><li>Educated to GCSE level with a grade C or above in English and Maths.</li><li>Proficient in using computer systems, including spreadsheets and various software packages.</li><li>Knowledge and understanding of Housing and Welfare benefits.</li><li>Previous experience engaging with customers or service users.</li></ul>About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year . The Benefits We offer a range of benefits which include: <ul><li>33 days of annual leave including Bank Holidays, rising to 35 days with service</li><li>£34,107 pa for 35 hours a week contract</li><li>Monthly attendance bonus</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee support and health &amp; wellbeing services</li><li>Well-equipped on-site gym</li></ul>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out. Hightown is an Equal Opportunities &amp; Disability Confident Employer

Income Recovery Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Exciting Opportunity: Recovery Coordinator Are you experienced, skilled, and passionate about making a meaningful difference? We are recruiting for a Recovery Coordinator to join our Barnet service to engage and assess our service users, ensuring they receive timely, personalised interventions that cater to their unique needs. Where: Barnet Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata for part time hours) Allowance: £2,195.72 Outer London Weighting, pro rata for part time hours Responsibilities Here's what you'll be doing: As a valued member of our team in Barnet, you'll be taking on a central role with responsibilities including: <ul><li>Offering support to service users from the point of entry into the service throughout their treatment journey. </li><li>Conducting screening, assessment, and developing recovery plans with onward referrals. </li><li>Minimising harm related to drug and alcohol use for both the individual and the wider community. </li><li>Advocating access to partnership services. </li><li>Collaborating with each individual to facilitate social (re)integration, empowering them to lead meaningful lives, emphasising recovery, resilience, peer support, and self-determination. </li></ul>Now, let's talk about you. Here's what we're looking for: To thrive in this role, we're looking for someone who: <ul><li>Demonstrates a solid understanding of substance misuse issues and has experience in this or a related field. </li><li>Possesses excellent communication skills, both verbal and written, coupled with proficient IT skills. </li><li>Takes a proactive approach, working well independently with strong time management and ability to prioritise work.</li><li>Holds a good working knowledge of mental health interventions, services, and best practices. </li><li>Is a supportive team player with strong interpersonal skills, capable of working collaboratively with a diverse range of professionals, agencies, and internal/external stakeholders. </li><li>Can successfully manage change while prioritising the needs of those who use our service. </li><li>Actively seeks learning opportunities to enhance professional knowledge and skills, contributing to the learning and development of others.</li></ul>In return, you'll receive: <ul><li>25 days of annual leave (plus bank holidays, pro rata), increasing incrementally each year for the first five years.</li><li>Opportunities for ongoing professional development and training.</li><li>A dedicated "Wellness" hour every week, alongside access to our Wellness hub and Employee Assistance Programme.</li><li>Contributory pension scheme.</li><li>Various perks, including discounts for shopping, cinema, holidays, and more.</li><li>Participation in our refer-a-friend scheme.</li></ul>If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do. Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer London Weighting (£2,195.72) Closing Date 18/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Roxy Felsman | <a href="mailto:roxy.felsman@cgl.org.uk" target="_blank">roxy.felsman@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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