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The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone are looking for Relief House Managers to join the team to cover ad hoc shifts at some of our development across Sussex and Kent. Hours: Flexible hours to be agreed with Operations Manager Hourly rate: £14.46 per hour Mileage will be paid. Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings. About the Role of a Relief House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service. Some of the Relief House Manager duties within this role include: <ul> <li>Helping Homeowners settle into their new home.</li> <li>Providing a professional front of house service and welcome all visitors in a friendly manner.</li> <li>Being available to all Homeowners to offer help, support and advice as necessary.</li> <li>Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.</li> <li>Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.</li> <li>Dealing with emergency situations as they arise in a professional way.</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>To be reliable and flexible to deal with out of hour's calls and emergencies on the development.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone is officially recognised as a 'Great Place to Work!' We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Relief House Manager

The role Southern Housing are looking for a dedicated individual to maintain community engagement partnerships and projects across Southern Housing communities across Shoreham and wider neighbourhoods, working collaboratively with our contractors, reporting to our Places and Community Partnerships Manager. In this position, you'll develop an understanding of community needs in Southern communities in the area, with a particular focus on cost of living challenges. With the aim build sustainable communities and support local initiatives, leaving behind a legacy of your work for the community. You can be based at our Hastings office, Muriel Matters House. Please note this is a fixed term contract until 31/03/2026 What you'll need <ul> <li>Knowledge and experience of the issues faced by communities and groups heavily impacted by cost of living</li> <li>Demonstrable experience of successful neighbourhood based community/regeneration work</li> <li>Experience of budget management</li> <li>Experience of working in partnership with external organisations</li> <li>Good written and oral communication skills</li> <li>Highly motivated with enthusiasm, flexible, self motivated and well organised</li></ul>In your supporting statement, it is important that you address how you meet the above criteria providing examples. Closing Date: 12th December 2025 at 23:59 (We reserve the right to close the advert early if we receive a suitable number of applications). Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Community Engagement Officer

The role Do you have experience providing a customer focused, high-quality service within a DLO/Asset Management/Property function? If yes, then this may be the perfect role for you! We have a great opportunity that has arisen within our Direct Services department for a Resident Liaison Officer. Reporting into the Resident Liaison Manager, you will be the main point of contact for residents in the delivery of maintenance works and projects, liaising with residents in the shaping of services and identifying requirements, and dealing with complaints and analysing customer satisfaction and feedback. Using CRM/CD, you'll accurately record and acknowledge all customer contacts, complaint details, actions and learning points. Your main base will be Newnham Court, Maidstone, with the option for working in a hybrid way as agreed with your manager. Please note, this role is being offered on a Fixed Term Contract / Secondment until 31st July 2026. What you'll have <ul> <li>Previous experience of working in a DLO/Asset Management/Property function.</li> <li>Excellent communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.</li> <li>The ability to work with minimal supervision and confident using own initiative.</li></ul>In your supporting statement, it is important that you address how you meet the above criteria providing examples. Closing date: 21st December 2025 at 23:59 (We may close the advert early if we receive a suitable number of applications). Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Resident Liaison Officer

Job Description Capital Programme Resident Liaison Officer Salary: £33,531 - £38,052 per annum Grade: D Contract Type: Permanent Working Hours: Full Time, Monday - Friday - 37 Hours per Week Do you enjoy working out on site? Do you have the skills to effectively liaise with residents? This is not the average desk job......An excellent opportunity has become available within the Transforming Homes Team. We are now recruiting for a full time, contract position of Resident Liaison Officer. Our customers are at the heart of everything we do and as our Resident Liaison Officer, you'll ensure our residents are regularly engaged with and consulted on works to be carried out to their properties and that it meets their satisfaction and our specification. You'll work closely with colleagues and contractors to ensure seamless and prompt delivery of building work. In addition, you'll set up and attend public meetings with residents, contractors and other colleagues to present investment proposals and maximise resident engagement. You'll also act on behalf of residents, to ensure concerns, complaints and enquiries raised are effectively investigated and addressed, with outcomes communicated to those all involved. To be considered for this role, you'll have experience of working in a front-line customer focused and high volume area with a good understanding of housing management issues and building /refurbishment projects. Key Responsibilities include: The RLO will act as the primary point of contact for residents affected by damp, mould, and condensation issues, ensuring effective communication, resident support, and efficient case progression. By strengthening resident engagement, the role will improve trust, reduce complaints, and support compliance with Awaab's Law and the Housing Ombudsman's Damp and Mould Spotlight Report recommendations. This role will be the frontline contact and customer care role for Thurrock's revised damp and mould processes in line with Awaab's law. The RLO will serve as a single point of contact for residents during their reports of Damp &amp; Mould and will: <ul> <li>Coordinate appointments, inspections, and works access.</li> <li>Communicate clearly about what works are planned and timescales.</li> <li>Provide proactive support to vulnerable residents, including referrals to welfare or tenancy management teams.</li> <li>Record and track resident feedback to improve service delivery.</li> <li>Ensure the service meets statutory timescales under Awaab's Law (10 days for response, 7 days for remediation start).</li> <li>Assist the Project Team in proving necessary information and correspondence relating to Section 20 Consultations with leaseholders </li> <li>Act as resident liaison officer for all aspects related to legal repair</li> </ul>Key experience and skills required: <ul> <li>Able to use initiative and work pro-actively. </li> <li>A good sense of judgement, for example, in determining priorities and which issues should be brought to the attention of senior management. </li> <li>Able to develop and maintain effective working relationships. </li> <li>Organised; to work to deadlines. </li> <li>Advanced written and oral communication skills and proficiency in ICT. </li> <li>To behave in accordance with our values. </li> <li>Commitment to the principles of agile working, including the ability to work flexibly with regards to both hours of work and location, including remote and home working as required. </li> <li>Ability to travel to the Civic Offices and our partnering contractor offices, within the Borough. </li> </ul>DBS: Basic DBS is required for this post. Closing Date: Closing Date (Redeployment Only) 4th December 2025 Closing Date: Internal and External: 4th January 2026 Interview Date: TBC If you would like an informal chat about the position, please feel free to email Joanna Bale on <a href="mailto:jbale@thurrock.gov.uk" target="_blank">jbale@thurrock.gov.uk</a> Our vision - An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future. Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. To view the Job Profile and Person Specification please follow the link below: Download Job Profile (PDF Document) About us Why Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough. Our location Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road. Staff benefits We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome. Further information can be found here Employment benefits | Working for the council | Thurrock Council Equality, Diversity &amp; Inclusion Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: Thurrock Council Salary range <ul><li>£33,531 - £38,052 per year</li></ul>

Our Private Sector Housing team seeks to improve the conditions and management standards of private sector housing. You'll assist the team in achieving this by leading on the changes brought in by the Renters Rights Act to the delivery of housing enforcement standards, ensuring private sector residential accommodation throughout the District meets statutory standards and helping to bring about improvements in conditions and standards of management for residents. You will deliver service improvements by developing new working processes and building relationships with partners to meet the requirements of the Renters Rights Act. You'll be responsible for assessing a variety of properties using the Housing Health and Safety Rating System (HHSRS) and interpreting the results of these assessments to determine an appropriate course of action to deal with each hazard identified. You will investigate complaints regarding housing conditions and undertake detailed surveys and inspections of residential accommodation throughout the District. With your knowledge of Housing legislation, you'll be comfortable using formal action where necessary, including attendance at Court where required. This role will be based at our Council Offices, Argyle Road, Sevenoaks, Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles, with your working time split between the office and home (2-3 days). Why work with us? We're proud to be a high-performing local authority that values innovation, collaboration and people-first service. You'll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You'll be supported in making decisions, taking initiative, and growing your career in housing. What's in it for you? You'll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you'll have on people's quality of life is immediate and rewarding. We are one of the few local government authorities to hold Platinum Investors in People accreditation - our commitment to supporting and developing you is genuine and ongoing. Other benefits include: <ul><li>Enhanced annual leave of 30 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts on your MOT</li><li>Access to the BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li></ul>Do you want to know more about the role? Please get in touch with Alison Simmons, Head of Strategic and Private Sector Housing, on 01732 227272 for an informal discussion about the role Do you want to ensure you have the best chance of being shortlisted? Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria. Closing date: 5 January 2026 Interviews: 15 January 2026 Equal Opportunities Sevenoaks - Working for Equality. We welcome applications from all sections of the community. Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. How to apply Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying. Further information on this vacancy <ul> <li>Senior Private Sector Housing Officer</li> </ul>

Senior Private Sector Housing Officer

Estates Coordinator Contract: Full-time, permanent Salary: 28k-30k Reports to: Estates Manager We're seeking an organised and proactive Estates Coordinator to support the smooth running of our estate. You'll manage maintenance, utilities, supplies, and compliance, ensuring everything operates efficiently. Responsibilities <ul><li>Coordinate planned and reactive maintenance, liaising with contractors and branch staff</li><li>Manage utilities, waste removal, and branch provisions (supplies, licences)</li><li>Oversee Health &amp; Safety and Fire compliance, including audits, training, and documentation</li><li>Support branches with furniture, equipment, and general estate requests</li><li>Drive cost efficiencies and contribute to estate projects</li></ul>What We're Looking For <ul><li>Strong organisational and administrative skills</li><li>Confident communicator, able to work under pressure and meet deadlines</li><li>Knowledge of Health &amp; Safety and Fire regulations is a bonus</li><li>IT literate (Microsoft Office), numerate, and detail-focused</li><li>Full driving licence and willingness to travel occasionally</li></ul>Why Join Us This is a varied role where no two days are the same. You'll play a vital part in keeping our estate compliant, efficient, and well-supported making a real difference to colleagues across the business. Apply now and help us keep our estate running at its best! #UKIND2 #LI-HYBRID #LI-VR1 #HiddenHearing About Audika Group The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues. Who we are Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world's leading hearing care retailers. With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care. So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.

Estates Coordinator

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Are you passionate about delivering excellent housing services and making a real difference for families in need? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to help people secure safe, quality homes? Do you have the skills and knowledge to make a difference in our temporary accommodation service? If you're passionate about housing and want to help transform lives, this is your opportunity to make an impact. What's the role? The Housing Services Directorate is seeking a Temporary Accommodation Housing Officer to join our team working as part of the homelessness service under Part 7 of the Housing Act 1996, supporting households in temporary accommodation and ensuring statutory duties are met. In this role, you will be responsible for supporting applicants and ensuring the sustainment of accommodation. You will manage cases effectively, communicate with the appropriate teams, and drive service improvements. Your duties will include liaising with applicants and partner agencies to maintain safe, secure, and well-managed properties, while providing a responsive and supportive service to ensure residents feel informed and satisfied throughout their stay. You will also ensure all tenancy management tasks are completed accurately and efficiently, contributing to continuous improvement in service delivery. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for We are looking for someone with a good understanding of part 7 of the Housing Act 1996, who can provide reliable customer service and work well with different stakeholders. You should be proactive in managing cases load, able to adapt to changes, and comfortable working under pressure to meet deadlines. The role requires clear communication skills, the ability to keep accurate records, and a practical approach to problem-solving. A basic level of education, including GCSEs in English and Maths, is essential. You must also be willing to carry out property visits across the borough. Location The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions <ul> <li>A basic level of education, including GCSEs in English and Maths, is essential.</li> <li>You must also be willing to carry out property visits across the borough.</li> <li>The job is subject to a Basic Disclosure DBS check</li></ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Donaly Green - <a href="mailto:donaly.green@lewisham.go.v.uk" target="_blank">donaly.green@lewisham.go.v.uk</a> / 07751714784 Please click here to view the Job Description and Person Specification Salary £40,404-£41,637 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram Salary range <ul><li>£40,404 - £41,637 per year</li></ul>

Temporary Accommodation Housing Officer

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office. <ul> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised</li> <li>Update and provide compliance &amp; repair reports to client</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings</li> <li>All associated ad-hoc administrative duties</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: <ul> <li>Competitive salary </li> <li>Contributory Pension scheme</li> <li>Life assurance</li> <li>28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days</li> <li>Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.</li> </ul>In addition, the role offers: <ul> <li>Sureserve Benefits Hub, accessing over 1000's retail discounts</li> <li>Virtual GP service, 24/7, 365 days, available for employees and your immediate family</li> <li>Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family</li> <li>Bike2Work scheme</li> </ul><ul> <li>Home &amp; Electronics - salary sacrifice purchase scheme</li> </ul>Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status Reasonable adjustments As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Pre-employment checks Successful applicants will be subject to eligibility checks with a 3 rd party, including the right to work in the UK and DBS checks Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Job Description Do you want to use your interest and expertise in project management to support the delivery of essential services to East Sussex residents? If you are passionate about ensuring workplaces are comfortable and safe through maintaining and improving the built environment, this could the job for you! This role is within a busy vibrant team providing management of construction projects on ESCC corporate buildings to ensure that this stock of buildings are maintained to a high standard. The portfolio of buildings ranges from corporate office buildings, libraries, children &amp; Family centres and care homes to listed buildings and ancient monuments. We are looking for someone who has delivered construction projects of all sizes, enjoys working in a team environment , can carry out inspections against building maintenance related issues and wants to have a positive impact on the local environment. As a Building Maintenance Surveyor with East Sussex County Council, you will play a key role in maintaining our diverse property portfolio. You will be responsible for developing, managing, and delivering both planned and reactive maintenance projects, ensuring buildings operate safely, efficiently, and in compliance with statutory requirements. This is a varied and rewarding role within our Property Maintenance team, contributing directly to the Council's commitment to providing safe, sustainable, and energy-efficient buildings. You will support carbon reduction initiatives, promote best practice, and help identify opportunities for innovation and improvement. Your work will make a tangible difference to the performance and reliability of essential services across East Sussex's corporate buildings. We are looking for candidates who can : <ul><li>Provide building maintenance services and deliver works and projects identified, including specifying and managing minor projects. Deliver a portfolio of projects.</li><li>Manage and monitor external consultants and contractors to ensure that all projects are designed, delivered, and controlled effectively at a consistently high level.</li><li>Deliver high quality technical advice and services. Use technical knowledge to audit or analyse situations and data to aid in ensuring regulatory or technical compliance of others.</li><li>Ensure that work and projects are delivered within agreed resources and assist with budget/resource management in accordance with council policies and procedures.</li></ul>Please download the Job Description and Person Specification for more information. To apply for this role, please follow the 'Apply Now' button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests. For guidance on how to write an application see our how to apply page. Interviews will take place via Microsoft Teams unless you request an in-person interview. Interviews will be taking place in January 2026. If you are unavailable on the date of interview let us know and we may be able to schedule an alternative date to interview you. Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details. This role will allow you to develop your technical expertise and gain experience in assessing building fabric and general maintenance issues, specifying &amp; overseeing construction works, and providing technical advice to colleagues, contractors, and clients. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training. For an informal discussion about this opportunity contact Chris Dennis, Building Maintenance Lead (Non-Schools) at <a href="mailto:christopher.dennis@eastsussex.gov.uk" target="_blank">christopher.dennis@eastsussex.gov.uk</a> to request a MS teams call or phone call. For work that makes a difference, choose East Sussex! About Us Additional Information This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure &amp; Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to <a href="https://www.gov.uk/dbs-check-applicant-criminal-record" target="_blank">https://www.gov.uk/dbs-check-applicant-criminal-record</a>. Please note that we require evidence of an overseas police check if you have lived or worked abroad. Your starting salary will be pro rata if the above position is part-time or term-time only. If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to <a href="https://www.gov.uk/browse/visas-immigration/work-visas" target="_blank">https://www.gov.uk/browse/visas-immigration/work-visas</a> If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Building Maintenance Surveyor

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our services? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team. We have an exciting opportunity for a Recovery Coordinator to join our team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Tunbridge Wells Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35* Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 21/12/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Rehannah Houghton- Judge | <a href="mailto:r.houghtonjudge@cgl.org.uk" target="_blank">r.houghtonjudge@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Join Our Team as a Housing Manager! About Us: Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability &amp; Autism Awards. We are looking for a Housing Manager to work in conjunction with, and to support the Property and Maintenance team. Role &amp; Responsibilities: <ul> <li>Lead and support the delivery of high-quality, customer-focused housing management services</li> <li>Manage complex tenancy and estate issues and support continuous service improvements across the organisation</li> <li>Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy</li> <li>Liaise with external agencies, legal representatives, and local authorities</li> <li>Develop and implement strategies, policies, procedures and service improvements within tenancy support</li> <li>Advance knowledge of housing legalisations/regulations and conflict resolution</li> <li>Ensure compliance with Regulator of Social Housing standards</li> <li>Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA</li></ul>Responsibilities will also include: <ul> <li>Support the people we support to set up and maintain a home and tenancy</li> <li>Undertake housing assessments, record meetings and take detailed support notes during support visits</li> <li>Carry out estate inspections, liaise with contractors, and ensure safety and statutory compliance checks are up to date.</li> <li>Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP</li> <li>Advise people we support on access to local community organisations, resources, activities and employment opportunities</li> <li>Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns</li> <li>Assist and support the people we support to meet rent and service charges obligations to landlords</li> <li>Organise monthly tenancy meetings in liaison with service managers</li> <li>Authorise legal action for rent arrears and represent the association in court where required</li> <li>Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts</li> <li>Ensure Active Prospects housing stock is managed to a high standard and compliant with Decent Home Standards and Awaab's Law.</li> <li>Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records</li> <li>Work with the Director of Property and external consultants on the Environment policy</li> <li>Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure</li></ul>The successful candidate will have the following Knowledge, Training &amp; Experience: <ul> <li>Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience.</li> <li>Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims</li> <li>Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession.</li> <li>Experience leading and supporting initiatives that help tenants access benefits and financial help</li> <li>Have a passion for involving people we support in every aspect of their service</li> <li>Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required</li> <li>Own a Full Driving Licence and be able to use own vehicle for business use</li></ul>What are you waiting for? Apply today or contact us directly on <a href="mailto:recruitment@activeprospects.org.uk" target="_blank">recruitment@activeprospects.org.uk</a> and 01737 924102 to speak to a friendly Recruitment Advisor. Please note: <ul> <li>all offers are subject to satisfactory completion of our pre-employment compliance standards </li></ul>

Housing Manager

Do you have a passion for helping to prevent and end single homelessness and rough sleeping? If yes, the post we're seeking to fill could be for you. We're looking to recruit a full time Single Homeless Pathway Worker, on a 12 month fixed term contract (any extension dependent on future funding), to support a caseload of clients who are rough sleeping, or are at risk of rough sleeping, helping them to access appropriate services and accommodation. Main Responsibilities: <ul><li>Agree support plans with clients on the key areas they need support with and monitor this across time to ensure progress is being made</li><li>To support the commissioned assertive Outreach Service to identify and respond to reports of newly identified rough sleepers to begin support away from the streets of Tunbridge Wells</li><li>Prevent rough sleeping by engaging with people who have accommodation and a 'street lifestyle' i.e. begging, street drinking etc and liaise with relevant housing support services to ensure their accommodation is sustained.</li><li>Complete referrals to supported accommodation schemes and support client to attend assessments and signups for accommodation where required.</li><li>Assist clients with identifying private rentals and contacting landlords/agents.</li><li>Provide intensive in-reach support to single homeless clients in various forms of temporary accommodation, including support for those clients with complex needs in housing first/housing led accommodation.</li><li>Help clients to become tenancy ready, ensuring they are able to manage their property and rent/bills to minimise temporary accommodation charge arrears.</li><li>When ready, support and encourage clients to access employment to increase their independence.</li></ul>About you: We are seeking someone with experience of working with single/homeless and/or vulnerable people that have multiple and complex support needs, such as substance misuse and mental health issues. You must have excellent communication skills including the ability to positively influence, negotiate and problem solve, for example, to engage with new rough sleepers who may not want to engage with services and help overcome the challenges which may be barriers to securing accommodation You must also be able to effectively manage a caseload of clients and their support plans, using your own initiative, and be able to prioritise your own workload and plan ahead effectively. This post is subject to a satisfactory DBS check What we offer: <ul><li>Financial: An attractive basic salary within a clear pay structure that offers further increases at 1 years' and 2 years'. As well as an annual cost of living review. </li><li>Holiday Entitlement: 22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.</li><li>Free staff parking</li><li>Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.</li><li>Pensions: Membership of the Local Government (CARE - Career Average (Revalued Earnings) Pension Scheme - Employer contribution of 19.7%.</li><li>This is a front line role operating Mon-Fri, 9am to 5pm, in supportive and friendly team of 3.</li><li>Development; with this will come opportunities for progression and development.</li><li>Take a look here at all the additional benefits that we offer.</li></ul>Equal Opportunities Tunbridge Wells - Working for Equality. We welcome applications from all sections of the community. Safeguarding The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment. Advert closing: 7 December 2025 Interviews to be held: 12 December 2025 Salary range <ul><li>£30,689 per year</li></ul>

12 Jobs in Royal Tunbridge Wells, Tunbridge Wells, UK