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Job Title:&nbsp;Head of policy and external affairsBand:&nbsp;2Salary: £55,157 - £57,569Location: Hybrid – Home/CIH officeHours: 35 hours per weekThe Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is to support housing professionals to create a future where everyone has a place to call home.About youWe’re looking for a new head of policy and external affairs (England) to join us at a pivotal time for housing. If you’re passionate about influencing the direction of policy, engaging with key decision-makers, and leading a high-performing team—this is your opportunity to make a real impact.In this senior role, you will:<ul><li>Be a visible leader and ambassador for CIH and the housing profession across Westminster and beyond.</li><li>Drive the development of bold, evidence-based housing policy and good practice.</li><li>Represent CIH at the highest levels—engaging with government, the media, and sector leaders.</li><li>Lead and develop a talented policy and external affairs team, with responsibility for the team’s strategy, delivery, and budget.</li><li>Work closely with colleagues across CIH to ensure our policy voice reflects and supports our members' needs.</li></ul>You’ll bring strong analytical thinking, excellent communication skills, and the ability to build meaningful relationships across the housing sector and political landscape. You’ll be energised by influencing debate, shaping ideas, and driving real change.If you’re an inspiring leader with a deep understanding of housing policy, a collaborative mindset, and the drive to make a difference, we want to hear from you.Join us—and help shape a better future for housing in England.How to applyFor an informal chat about the role please contact Rachael Williamson, our director of policy, communications and external affairs, at <a href="mailto:rachael.williamson@cih.org" target="_blank">rachael.williamson@cih.org</a>.We will require a cover letter and stating why you are a fit for this role along with a CV detailing relevant experience. For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CRachael.Williamson%40cih.org%7C62422ab4dec04d8555ab08dc4f3b645e%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638472363978730468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=quhJIRR1qhG2TXJl7h%2BbDgLA1MdzrBm0dyqpdiLcxmo%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.&nbsp;Closing date: Sunday 1 June 2025Interviews will be held on: Wednesday 18, Thursday 19 and Friday 20 June 2025.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.&nbsp;

Chartered Institute of Housing

Head of policy and external affairs

Permanent Remote Fire Engineer – Up to £95k Package – Excellent Benefits, Incredible Culture, Expanding National Consultancy We’re hiring an experienced Fire Engineer for a permanent, fully remote role with a nationally expanding consultancy known for its outstanding team culture, professional development, and rewarding benefits package. Offering a total salary package of up to £95,000, this is an excellent opportunity to take your fire engineering career to the next level—without compromising flexibility or work-life balance. While the role is remote, occasional visits to Central London may be required for team collaboration and company events.Key Responsibilities:<ul><li>Develop detailed fire strategy reports and fire safety management plans</li><li>Design and advise on a range of fire safety systems including alarms, sprinklers, smoke control, and escape provisions</li><li>Conduct site inspections and fire risk assessments where needed</li><li>Recommend fire-safe building materials and structural layouts</li><li>Ensure compliance with ADB, BS9999, BS9991 and other fire safety regulations</li><li>Liaise with architects, developers, building control, and other stakeholders</li></ul>Requirements:<ul><li>MIFireE membership</li><li>Degree in Fire Engineering or Fire Safety (BEng, BSc, or MSc)</li><li>At least 5 years of relevant consultancy experience</li><li>Strong technical knowledge of UK fire safety guidance and legislation</li><li>Confident communicator with excellent report writing skills</li></ul>What’s on Offer:<ul><li>Permanent role with clear progression and stability</li><li>Up to £95,000 total package, including a £4,800 car allowance</li><li>Fully remote working – with occasional London meetups</li><li>Excellent benefits, including ongoing CPD, support, and performance recognition</li><li>An incredible company culture that values collaboration, trust, and personal growth</li><li>Join an expanding national consultancy with a strong reputation in the industry</li><li>Be part of a high-performing, inclusive, and supportive team</li></ul>If you’re looking for a career-defining move that combines flexibility, meaningful work, and an exceptional team culture—this could be the perfect fit. Apply now or reach out for a confidential chat.

Liquid Recruitment Solutions

Fire Engineer

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About you&nbsp;We’re seeking a dedicated payroll assistant to support&nbsp;our&nbsp;payroll function. &nbsp;You’ll be responsible for&nbsp;the&nbsp;preparation of the end-to-end payroll cycle, supported by the head of finance and director of finance and central services as required.You’ll be responsible for providing details to support employee benefits including updating information held for life and health insurance plans. You will handle sensitive information with discretion and communicate confidential details to providers when required.Strong communication skills are essential,&nbsp;as you will be the first point of contact for payroll-related queries, ensuring they are resolved efficiently and professionally.As a team player, you will also provide support to the wider finance team during periods of holiday and sickness cover.To succeed in this role, you must have previous experience in payroll and a solid understanding of payroll processes and regulatory requirements, including auto-enrolment.How to applyFor an informal chat about this role, please contact Kerry Hector, Head of Finance, on email <a href="mailto:Kerry.hector@CIH.org" target="_blank">Kerry.hector@CIH.org</a>.For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications:&nbsp;Sunday 18th May 2025Interviews due to take place:&nbsp;w/c 19th May 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Payroll assistant

Job Description Job Title: Premises Officer - Peripatetic (Leicestershire) Organisation: Leicestershire County Council Work Location: The role is to work on a peripatetic (Multi area) basis across Leicestershire. Salary: £25,188 -£25,590 per annum Working Hours: 37 hour per week (Must be able to work flexibly and participate in a staff rota that incorporates working weekends and bank holidays between the hours of 7am and 10pm) Contract Type: Permanent Closing Date: 31/05/2025 Interview Date(s): To be confirmed Please note: This role does not meet the minimum salary requirements for sponsorship therefore you must already have the right to work in the UK in order to apply. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. An opportunity has arisen for an enthusiastic, confident and motivated Peripatetic Premises Officer to join our team. The role purpose is to provide high quality maintenance, security and cleanliness of our short break sites, buildings and grounds, so that all staff, visitors and service users have a comfortable, clean, safe and well-maintained environment in which to work and use the facilities. Our friendly team across Supported Living and Short breaks respite are based around Leicestershire at various sites; Carlton Drive and Waterlees Short Breaks and supported living, Wigston, Melton Mowbray Short breaks and supported living bungalows, The Trees Short Breaks, Hinckley including the Charnwood area (Loughborough and Sileby). We are looking for a full time Peripatetic Premises officer to join our team. All the above sites are purpose-built respite/supported living homes, providing respite care/supported living for adults with learning disability, Autism, Physical disabilities and Sensory impairments. This is a great opportunity for someone who wants to work as part of our team, whilst meeting exacting health and safety standards. In return, you will have the opportunity to develop and progress within a large public sector organisation, with opportunities to thrive in a modern and flexible working environment, have access to an excellent Local Government Pension Scheme, along with a generous annual leave entitlement. About the Role We are looking for Peripatetic Premises Officer to undertake a programme of general maintenance work, as agreed with each Site Manager to ensure that the services are maintained to a state of good repair on a cost-effective basis, ensure service assets and resources including buildings and equipment are maintained to a high standard and compliant with the Council's and Care Quality Commission (CQC) policies and procedures and relevant regulatory and legislative requirements to ensure safe working. These include (but are not restricted to) Health &amp; Safety Act, Fire Safety Order, PAT, LOLER. To compile a broad range of risk assessments with guidance from relevant departmental colleagues, comply with audit/inspection visits undertaken by the Council and other relevant bodies and ensure effective follow through of actions highlighted in achieving full compliance. You will be able to develop local systems, processes and procedures under the direction of the Site Manager to ensure services maintain comprehensive end-to-end processes This will include performing routine checks and minor repairs as required to maintain: (a) heating (and/or cooling) system(s), (b) interior and exterior lighting, (c) plumbing (including minor repairs, clearance of blockages), (d) changing of diffusers, fuses, bulbs etc, (e) other systems for the comfort, safety or security of building users. You will alert line managers to requirements for system repair, renewal or specialist maintenance You will be able to undertake minor repairs to buildings, fixtures, furniture and equipment to a good standard. Reporting any defects to the Site Manager and relevant bodies under instruction. You will be able to provide a responsive porterage service to users of the premises, including lifting and carrying heavy items, furniture and equipment in accordance with Health and Safety guidelines. You will be able to liaise with external contractors and ensure compliance with Health &amp; Safety requirements. You will need to ensure that equipment including assistive technology and manual handling equipment used at sites is in good working order and is used in accordance with Health and Safety, LOLER and PAT regulations. Be able to oversee and undertake Infection Prevention Control (IPC) procedures of premises ensuring that work is completed to a high standard and complies with safe working practices Be able to undertake and oversee cleaning duties at premises as required. This will include floor scrubbing, buffing and polishing along with high level works including clearing of paths, drains, gullies and car parks. Be able to be responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies We will provide the training needed (in worktime) and have a team behind you to mentor, coach and support your journey. About You To apply for this post, you must be able to meet all of the following: <ul> <li>Demonstrate a commitment to providing high quality maintenance, security and cleanliness of all buildings and grounds.</li></ul><ul> <li>Be responsive to meet the changing needs of a 24/7 service. Must be able to work flexibly and participate in a staff rota that incorporates working weekends and bank holidays;</li></ul><ul> <li>The ability to write clear and concise records and risk assessments.</li></ul><ul> <li>Be able to perform routine checks and minor repairs as required to maintain the building and grounds and have a good knowledge of maintenance </li></ul>We'd also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process. Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. For more information or an informal discussion, please contact: Name: Sharon Duffus Telephone: 01163051595 Email: <a href="mailto:sharon.duffus@leics.gov.uk" target="_blank">sharon.duffus@leics.gov.uk</a> How to Apply Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site. If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: <a href="https://emss.freshdesk.com/support/home" target="_blank">https://emss.freshdesk.com/support/home</a>. By applying for this post, you agree to our Terms and Conditions. About Us About Leicestershire County Council Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. For further information on what it's like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process Our Organisational Values Our Employee Benefits Working for Us

Premises Officer

About the role Do you have a passion for Housing, Homelessness or Property Management? Will you thrive in a fast-paced role dealing with a wide variety of people including those with complex needs? Are you hard working, resilient and able to think clearly under pressure with a solutions based approach? This an exciting role operating on the frontline of West Northants Council response to Homelessness and Housing Solutions. As a new unitary Council, embedding a new structure, this is a great time to join us as we develop staff and shape the way we work in Homelessness and Housing Solutions within our local community providing the best possible service. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. What will you be doing? Working alongside colleagues in the Homelessness &amp; Housing Solutions Team, you will: <ul><li>Manage occupants of interim and temporary accommodation including the move-ins, check outs, rent accounting and day to day management of placements.</li><li>Ensure that the accommodation that the Council uses is safe, clean and in a good state of repair and that it is allocated in a manner to help minimise the cost of temporary accommodation.</li><li>Support customers during their time in temporary accommodation specifically regarding their Housing Benefit and housing register applications as well as other aspects of their life</li><li>Working collaboratively with other services, partners and organisations to ensure the best possible outcome for people, playing an active role in changing someone's life. </li></ul>About you Candidates would have a minimum of two years relevant work experience in a customer focused environment with an ability to work at a fast pace, demonstrating excellent verbal and written communication. You will be a skilled negotiator with an ability to problem solve, prioritise your own workload and make effective contributions to an incredible team. The successful candidate will be resilient, a self-starter and able to make sound decisions. Our benefits You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council <a href="https://youtu.be/lV0EfeUF4aU" target="_blank">https://youtu.be/lV0EfeUF4aU</a> We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive. Attached documents <ul> <li> Temporary Accommodation Officer - Job Description - May 2025.pdf </li> </ul>

Temporary Accommodation Officer

The vacancy Homeownership Officer Based: Homebased, able to efficiently travel across a large geographical area, to meet and respond to the needs of the business. Hours: 35 hours per week, working Monday to Friday, 9am - 5pm, with one hour for lunch each day. Salary: £31,082- £34,535.00 per annum (RFJ 6) The role The Homeownership Offer will be responsible for delivering an efficient service to homeowners across the East Midlands. The role will include carrying out meetings with homeowners, provision of service charge information; co-ordinating legal processes, ensuring that legislative and contractual provisions are fulfilled and preparing management information. The ideal candidate We are looking for an individual with sound experience of managing home ownership properties and working in a customer experience environment. The ideal candidate will have worked with and will have been involved in customer service delivery and will have knowledge of legal, regulatory, social and political issues affecting leasehold management and general housing issues. We are looking for an organised, target-focused individual who can demonstrate passion for excellent customer service and the ability to work unsupervised and on their own initiative. About us emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: <ul> <li>Competitive salary</li> <li>Contributory pension scheme</li> <li>Health cash plan - BHSF</li> <li>39 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)</li> <li>Flexible working</li> <li>A wide range of training and development opportunities (we are an Investors in People accredited organisation)</li></ul>Qualifications <ul> <li>GCSE English and Maths at Grade C or above (or equivalent)</li> <li>Good digital and IT skills with Microsoft Office</li></ul>For further information about the role, please see attached Job Description and Person Specification. "We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application" About us emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946. But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported. We do this by: <ul> <li>Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.</li> <li>Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.</li></ul>Working with us We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

Home Ownership Officer

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £33,487.46 (£36,850.85 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday/ Hybrid Location:Leicester If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front line worker to put customer first. About you We are looking for someone who: <ul> <li>Has a proven track record of delivering a high-quality customer service function, preferably in the housing sector. </li> <li>Is an effective stakeholder management, both internally and external to the organisation. </li> <li>Is customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. </li> <li>Has excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. .</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Pro-actively manage, maintain and improve designated social housing neighbourhoods, dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.</li> <li> Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. </li> <li>Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. </li> <li>As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies. </li> <li>Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy signups and new tenancy visits. </li> <li>Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively. </li> <li>Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.</li></ul>Other Information <ul> <li>You will undertake regular training to enable you to deliver your role safely.</li> <li>From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.</li> <li>Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate. </li> <li>Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. </li> <li>Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. </li> <li>Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers. </li> <li>Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability. </li> <li>Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases. </li> <li>Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required.</li> <li> Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs. </li> <li>Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process. </li> <li>Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. </li> <li>Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required. </li> <li>Contribute to the continuous improvement of processes and procedures.</li> <li>Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for. </li> <li>Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. </li> <li>Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement. </li> <li>Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. </li> <li>Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li> <li>Proven track record of successfully solving difficult problems. </li> <li>Proven track record of demonstrating initiative to proven activities. </li> <li>Ability to remain calm in a pressurised environment. </li> <li>Proficient use of a range of IT packages including Microsoft Office. </li> <li>Excellent team player who can work flexibly to meet business requirements.</li></ul>Desirable <ul> <li>Experience of agile/flexible working. </li> <li>Experience of forecasting and managing a budget.</li> <li>Experience of setting work priorities and arrangements, being self-led and working with minimal supervision.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Officer

City: Birmingham B15 1LZSalary: £52,120 per annumHours: 35 hours per weekContract: PermanentWe're seeking a Contract Manager to join our Housing Management team, supporting the delivery of safe and thriving communities which our tenants are proud to call home. This is a fantastic opportunity for an experienced and knowledgeable Estates/Environmental Services professional who is passionate about ensuring we can provide homes in a safe, well-maintained environment.Utilising your contract management skills and financial acumen, you'll lead on the procurement, management and monitoring of different service contracts, from grounds maintenance to tree surgery and communal cleaning to name a few; ensuring the delivery of high-quality services, focussing on getting things right first time and continuously improving the service. You'll be accountable for developing and implementing contract management frameworks, as well as undertaking regular performance reviews.As well as managing the performance of contractors, you'll also lead and manage the performance and development of your team of Contract Officers and Administrators, providing coaching and other development support as required.As we embark upon delivering our Tenants at Heart Corporate Plan 2025-2030, our whole focus is to put the tenant at the heart of what we do. Tenant involvement is a key part of this role; gaining their insights and support when services are procured, and ongoing monitoring, through inspections and customer satisfaction. You'll be responsible for ensuring tenants are kept informed about performance and variations to contracts, as well liaising with tenants to resolve issues and complaints. You'll also be responsible for providing performance related data for internal and external reporting.Our ideal candidate? We're looking for a customer-focussed individual who can build strong stakeholder relationships to deliver high standards of service and drive continuous improvement. Your application will also demonstrate:<ul><li>Experience of procuring environmental, communal and/or estates management services, such as grounds maintenance, cleaning, waste management, pest control etc.</li><li>Proven track record of successful contract management, with experience of performance management, enhancing compliance and oversight of financial and budgetary controls.</li><li>Experience of developing, managing and motivating a team.</li><li>Managing approximately 15 contracts at different stages of their lifecycle, you'll be highly organised, and be able to effectively manage competing priorities and deadlines.</li></ul>We're an organisation that values collaboration between our tenants, colleagues and contractors. You can therefore expect to work 3 days per week from a Midland Heart site, supplier site or onsite with tenants in the community.Who are Midland Heart? We're one team working together for our tenants. We're a values-driven organisation, committed to making a real impact in the lives of our tenants. In return for your expertise, we offer a competitive salary, excellent benefits, and the opportunity to shape contracted services that deliver safe, well-maintained homes and communities for our tenants.We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).Applications close at midnight on Sunday 01st June 2025 however, we reserve the right to assess and appoint prior to the advertised closing date.We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.No agencies please.

Contract Manager (Estates / Environmental Services)

The vacancy Housing Officer (Midlands Rural Housing) (12 months Fixed Term Contract to cover Maternity Leave) Hours: 35 Hours (Monday to Friday 9am - 5pm with 1 hour for lunch each day) Salary - £30,294 - £33,660 per annum Based: Home based - office building located in Coalville, Leicestershire (Patch area - Stratford District and Warwickshire) About us Midlands Rural Housing works to promote and provide affordable housing in the Midlands. We are one of the leading providers of rural housing services in the UK, working to create sustainable, affordable homes so that diverse rural communities can not only survive but thrive. We are a group of highly experienced housing professionals who collaborate with government organisations, developers, architects, builders, parish councils, local authorities, and housing providers to enable access to excellent affordable homes in the Midlands. Midlands Rural Housing is part of emh which includes emh care &amp; support, emh homes and emh sharpes gardening services. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. The role Responsible for the provision of an efficient, effective and high-quality customer focused Housing Management service to the Rural Housing Associations (RHAs) and Midlands Rural Housing (MRH) whose geographical areas include Warwickshire, Northamptonshire, Derbyshire and Leicestershire. The role will mainly be providing a housing management service to our residents in Stratford District, Warwickshire, although occasionally cover may be required in other areas. To deliver a generic housing service to tenants and leaseholders that focusses on regular contact, speedy intervention on issues, and making a difference to our customers and communities. The ideal candidate <ul> <li>A good track record in delivering customer centred and effective services.</li> <li>Detailed operational knowledge and understanding of housing law, housing and leasehold management, income management and ASB practice management.</li> <li>Experience and evidence of good partnership working and outcomes.</li> <li>Track record in delivering high performance and meeting set targets.</li> <li>A good standard of numeracy and figures, and able to prepare and interpret information and data accurately and judge, assess and act accordingly.</li></ul>For further information about the role, please see attached Job Description and Person Specification. Our Values Our Values are important to us and we're looking for people who can help live our Values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: <ul> <li>Competitive salary</li> <li>Contributory pension scheme</li> <li>Health cash plan - BHSF</li> <li>39 days annual leave (including statutory days), increasing with length of service.</li> <li>Flexible working</li> <li>A wide range of training and development opportunities (we are an Investors in People accredited organisation)</li></ul>How to apply Please send an up- to-date CV with a cover letter of no more than 4 sides of A4 in total, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). Closing date for applications - Sunday 25th May 2025 at 23.59. "We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application". About us Midlands Rural is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We are one of the leading providers of rural housing services in the UK. We create sustainable, affordable homes so that diverse rural communities can not only survive but thrive. We are a group of highly experienced housing professionals who collaborate with government organisations, developers, architects, builders, parish councils, local authorities, and housing providers to enable access to excellent affordable homes in the Midlands. Locally, by conducting surveys and engaging residents, we gauge needs and feasibility. Nationally, we work with Government and other agencies to help shape rural housing policy and ensure rural housing remains high on the political agenda. Working with us We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

Housing Officer - Midlands Rural Housing

Orbit is a fantastic business and one that's really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we're one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve. Your role at Orbit. 6 month contract available - covering schemes across Midlands. We are looking to fill a role within our Independent Living team in the Midlands. Working as relief cover, you will support colleagues across the schemes for short and / or long-term absences. This will involve working at schemes predominantly across Coventry, Warwickshire area, so own transport will be vital. Occasionally you will be asked to cover schemes in Northamptonshire as the Midlands team work together. This will require picking up key aspects of roles at short notice within sheltered and Extra care schemes. You will cover compliance checks, support customers, deal with any issues that come in. This will be a varied role and will involve working at pace. Flexibility will be key to support the Management team to provide solid service to support customers in their homes. What will help you make a difference. <ul><li>Listens and develops a clear understanding of situations/issues/queries, to resolve matters.</li><li>Able to explain detailed information to others to ensure a clear understanding.</li><li>Flexibility to be able to provide relief cover at schemes across a region. Own transport essential. </li><li>Effectively handles disagreements and resolves conflicts in a positive and constructive manner</li><li>Effective problem solving and negotiating skills</li><li>Good understanding and / or housing experience. </li><li>Excellent standard of reading, writing and numeracy.</li><li>Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages such as Microsoft word, outlook and excel.</li><li>Knowledge and/or experience of the issues faced by older people or vulnerable groups.</li><li>Acts professionally in situations which may arouse strong reactions in self or others.</li><li>Experience of working with vulnerable customers and providing support. </li><li>Is self reliant and able to judge when it is appropriate to draw on support.</li><li>Able to have a customer perspective and respond effectively to their needs and expectations.</li></ul>We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit. Why Orbit? Rewarding your contribution. We understand that everyone has different needs when it comes to benefits. That's why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances. Some of our core benefits include: <ul><li>Group bonus potential up to 15% of salary</li><li>27 days annual leave plus bank holidays and the "Orbit day"</li><li>Private medical insurance</li><li>Excellent contributory pension scheme</li><li>Life assurance</li><li>A great pick and mix of flexible benefits including the option to buy and sell holiday and much more</li></ul>Our culture and purpose. We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together. We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for. At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently. Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth. Work for Orbit. Believe in people. We have so much more that we'd like to share with you so please submit your CV demonstrating the value you could bring to Orbit. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Independent Living Relief Scheme Officer - FTC

About the Team This is an exciting opportunity for an experienced and professional building maintenance surveyor seeking a new challenge to join our award winning Property Services Building Team. As part of a wider team including building surveyors &amp; M&amp;E engineers, the postholder will coordinate and deliver works through our supply chain, ensuring high standards and conformity to specification throughout. Working predominantly within the county of Warwickshire for a range of customers, the buildings we maintain include office accommodation, schools, fire stations, libraries, heritage and culture property, industrial buildings as well as farms and small holdings. This post offers challenge, stimulation and requires a self-motivated, energetic, enthusiastic and team focused person. The Building Maintenance Surveyor post is key to our continued success and your performance will directly contribute to it. Within the Building Services Team you will be working as part of a professional team of surveyors and engineers responsible for a wide range of revenue and capital projects for clients both within and external to the Council. Working from Warwickshire County Council's property condition data or to external client briefs you will be conducting site surveys, preparing specifications and tender drawings, certifying contractors accounts, instructing contractors, chairing meetings, and managing your own projects through from inception to handover, liaising with stakeholders along the way. You will be assisting the Building Team Manager in providing technical support both within Building Maintenance and to other services within Warwickshire County Council. The role requires an ambitious, qualified, and motivated building maintenance surveyor who will be provided with all the support needed to deliver a quality service. The Role: 37 hours per week Salary £40,476 - £42,708 (pay award pending) Out of hours callout &amp; standby: Approximately one weeks duty, every four to six weeks, paid at 12.5% of hourly rate. Full rate if required to work, or attend site. Generous Annual Leave entitlement - 26 days rising to 31 days after 4 years service, plus bank holidays and an additional Company Day at Christmas. Salary Sacrifice Car Lease Scheme - Access to scheme for car lease from 24-48months with option to purchase on contract completion. Agile Working Hours and Agile Place of Work - Ability to work from home or from one of WCC's office spaces, to suit the needs of the service. Agile working is a fluid working practice, which is about finding the best way for both the individual and the organisation to work. Professional Membership fees - Payment of CIOB, RICS or similar professional membership fees. (Single membership only) Key Requirements The post holder must have excellent interpersonal and organisational skills. The postholder will be required to independently travel to various properties managed by WCC within Warwickshire County. The post holder should be qualified to HNC level or equivalent in construction. For further information please see the Job Description and Person Specification Information &amp; How to Apply For further information about the role please contact the hiring manager: Danny Evans (Team Manager - Building Services) - <a href="mailto:dannyevans@warwickshire.gov.uk" target="_blank">dannyevans@warwickshire.gov.uk</a> Working for Warwickshire - This is the difference you make Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund ' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974. The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. An NPPV check is required for individuals who are to be appointed due to frequent and uncontrolled access to government assets. There are multiple positions available on this advertisement, therefore please be aware shortlisting and interviews are taking placing during the advertising period. Closing date: 30 th May 2025 at 12 midnight Interview date: 16 th June 2025 Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact <a href="mailto:hrandpayroll@warwickshire.gov.uk" target="_blank">hrandpayroll@warwickshire.gov.uk</a> and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more

Building Maintenance Surveyor

National Business Development Manager Social Housing Birstall Full Time | Permanent The National Business Development Manager role is a key position responsible for establishing, maintaining and growing market share for PPG Architectural Coatings within the Social Housing Sector in the delivery of the total coating solution. This role adopts a consultative approach to selling, requiring exceptional networking, relationship building and contract management skills to help maintain, secure and grow the Social Housing Sector. A clear understanding of all tender platforms and portals relevant to Social Housing is essential to the role. Direct management focus will be on the Social Housing Sector, co-ordinating the national effort with assistance of the Trade Direct team members whom have interactions within this sector, this support can be guidance, coaching and where required joint visits. You will also oversee and develop systems and processes to ensure growth in both the tender and trade Key Account Sector, liaising with all concerned internal and external parties to ensure customer expectations are met within PPG parameters, proposal agreements and schedules for tender agreements and Key Account contracts. A key part of this role will be overseeing further implementation of this sector into our ClientLink CRM system. What we can offer you: <ul><li>Competitive salary</li><li>Hybrid working /Field based role</li><li>Company bonus</li><li>Company Car</li><li>Fuel card</li><li>Phone and Laptop</li><li>Company Pension</li></ul>PRINCIPAL ACCOUNTABILITIES: <ul><li>Creating, shaping and delivering an annual and quarterly business strategy to ensure sustainable growth and increase market share.</li><li>Driving share growth across all our existing social housing clients by proactively engaging with them, understanding all their organisation's needs (voids, cyclical maintenance, flame defence, EWI, etc) and mapping out the true 360 opportunity for each. Engaging closely with all internal stakeholders to deliver on these opportunities.</li><li>Driving a pipeline of new business by ensuring that we submit an agreed number of new tenders annually.</li><li>Creating and delivering on a strategy for engaging with smaller regional clients. This will involve working closely with the wider sales organisation.</li><li>Achieve annual sales targets both personal target and market sector target.</li><li>To assist in securing project specifications nationally and regionally with key targeted prospects.</li><li>Nurture and build relationships with Local Authorities and Housing Associations across the UK, working within the Trade Direct team.</li><li>Consult with Marketing to create and implement marketing initiatives when required and also to formulate an annual plan that increases brand awareness and drives new business.</li><li>To be the PPG UK commercial expert for the Social Housing Sector evidenced by a detailed knowledge of key stakeholders and their procurement process, performance, colour and contract needs and pipeline of projects.</li><li>Achieve project specifications nationally and regionally with key targeted prospects.</li><li>Monitor sector performance nationally via ClientLink and provide weekly coordinated feedback to the Specification Controller and management team.</li><li>To oversee the overall process of all tenders, ensuring price changes and submissions are carried out to customer and business expectations.</li><li>Liaise with operational teams to design and maintain the Decorating Allowance Scheme, ensuring operational procedures at store level are implemented at all times.</li><li>Development of relationships with all internal and external stakeholders at a national level.</li><li>Represent PPG as the company's expert in the market at conferences and events with a presence that clearly communicates our interest, understanding and credibility.</li><li>Use expert knowledge of market needs to advise on future market and product development.</li><li>Actively research and feedback competitor information for future strategic decision making.</li></ul>REQUIRES: <ul><li>Educated to degree standard or qualified through appropriate levels of experience.</li><li>Demonstrable understanding of all aspects of product/service sales and procurement within the UK's Social Housing Sector.</li><li>A commercial approach to business and the ability to quickly gain in-depth understanding of the company and its operational and sales procedures.</li><li>Ability to prepare reports/ presentations and have excellent presentation skills.</li><li>IT literate</li><li>The ability to analyse and disseminate information in a clear and concise manner under pressure and to deadlines.</li><li>Excellent communication skills</li><li>The ability and motivation to continually develop product and industry knowledge.</li><li>A full UK Driving License</li><li>Ability to travel to industry events and meetings where required.</li></ul>About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit <a href="http://www.ppg.com" target="_blank">www.ppg.com</a> and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email <a href="mailto:recruiting@ppg.com" target="_blank">recruiting@ppg.com</a>. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

National Business Development Manager Social Housing

About The Role Role: Housing Officer X 4 REF 1513183 Contract Length: 3 months with potential extension Location: Northampton IR35: Inside Pay Rate to Intermediary: £24 per hour Spinwell is recruiting for a Housing Officer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE HOUSING OFFICER <ul> <li>Conducting tenancy audits to ensure homes are well maintained</li> <li>Carrying out mutual exchange property inspections</li> <li>Visiting residents during their introductory tenancy period</li> <li>Performing estate and block inspections to maintain high standards</li> <li>Hosting accompanied viewings with prospective tenants</li> <li>Signing up new tenancies, guiding new residents through the process</li> <li>Supporting the compliance team with property access, including for gas entry warrants</li> <li>Assisting the property maintenance team with access for Stock Condition Surveys</li></ul>SKILLS/EXPERIENCE OF THE HOUSING OFFICER <ul> <li>Full UK driving licence &amp; access to your own vehicle </li></ul>If you are a Housing Officer, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Housing Officer - Council

Description Playground Games is looking for a Community Director to join our Fable team on a permanent basis. About us: As a first-party Xbox Game Studio, we are passionate about making genre-defining games that are accessible, beautiful, and, most of all, fun. We are excited to be rebooting the much-loved Fable franchise and are expanding our diverse team to create a new classic in the action RPG genre. About the role: As the Community Director, you will play a pivotal role in fostering and nurturing the vibrant community that surrounds our games. You'll be the primary liaison between our passionate player base and our development team, ensuring that player feedback is heard and addressed. Your responsibilities will include engaging with players across various platforms, organizing events and activities, crafting compelling content for newsletters and social media, and analysing community feedback to drive continuous improvement. The Community Director understands how game communities function, has the ability to communicate effectively and transparently, can handle online toxicity, knows how to increase player engagement and can cultivate and nurture an inclusive environment. This is a permanent role based at our state-of-the-art facilities in Royal Leamington Spa. We have a hybrid work model in place with a minimum of 3 days a week in studio. Relocation assistance is available if required. What you'll do: <ul><li>Utilize your deep understanding of gaming communities to identify player preferences, trends, and concerns. Act as the voice of our players, advocating for their needs and desires within the development process. </li><li>Exhibit strong written and verbal communication skills to effectively engage with players through newsletters, social media platforms, and other communication channels. Proficiency in editing images and videos will be beneficial for creating engaging content. </li><li>Develop and execute strategic plans for community engagement, including event organization, content scheduling, and project management. Coordinate with marketing and public relations teams to align messaging and activities. </li><li>Utilize analytics tools to track community engagement metrics, website traffic, and social media interactions. Leverage data insights to optimize community strategies and initiatives. </li><li>Demonstrate a deep passion for gaming and a comprehensive understanding of the gaming market. Stay informed about industry trends, game development processes, and the gaming community landscape. </li><li>Build, lead and mentor a team of community specialists, providing guidance, feedback, and support to ensure the team's success in achieving community engagement goals. Delegate tasks and responsibilities effectively to maximize team productivity. </li></ul>What you'll bring: <ul><li>A minimum of 5+ years' experience in a communications and/or community role for a large game or entertainment brand. </li><li>A minimum 3+ years' experience leading and managing community teams on major consumer brands and/or entertainment franchises. </li><li>Demonstrated track record managing major community programs at scale, including new channel growth, developer communications, influencer activations, and content creator initiatives. </li><li>Strong proficiency in written and verbal communication, with experience coordinating and managing content (images, videos, and copy) on all relevant platforms (Facebook, TikTok, Discord). </li><li>Experience managing key stakeholders, including internal teams, external partners, and community influencers, to drive collaborative initiatives and achieve shared goals. </li><li>Expert knowledge of existing and emerging social media platforms, analytics tolls, and trends. </li><li>In-depth knowledge of gaming culture, industry trends, and popular gaming titles. </li><li>Skilled copy writer with an eye for quality and can maintain a consistent voice across platforms. </li><li>Able to identify and mitigate potential social media issues related to cultural sensitivity, inclusivity, and representation in digital communication. </li></ul>Preferred: <ul><li>Advanced degree in Marketing, Communications, Public Relations, or related field. </li><li>Experience being in front of the camera as the representative of the game towards the community. </li><li>Able to travel, including international travel, and work non-standard hours as needed. </li></ul>This is a fantastic opportunity to make world-class games with an established, talented, and collaborative team at one of the industry's most exciting first-party game studios. Playground Games is proud to be an equal opportunity employer, we believe that diversity and inclusion fuels creativity. We are dedicated to creating a safe, comfortable and welcoming working environment. We strive to build an inclusive culture that encourages, supports and celebrates the diverse voices of our team members. It drives our innovation and connects us closer to our players. We are committed to equity, diversity, and inclusion across age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. At Playground Games we recognise the importance of self-development, career progression, well-being and retention of our colleagues. We celebrate difference and welcome everyone to join us and to be themselves at work. If you require any reasonable accommodation to apply for this position, please contact us on [email protected]

Community Director

CLOSING DATE: Friday 27th May 2025 Job Title: Homeless Prevention Worker Reports to: Homeless Prevention Coordinator Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata Hours of work: 37.5 Hours per week 12 month Fixed Term Contract Key Responsibilities: ASSESSMENT/SUPPORT <ul> <li>To provide good quality information, advice &amp; signposting where required</li> </ul><ul> <li>To process and triage referrals - agency and self-referrals via telephone, electronic and walk-ins. </li> </ul><ul> <li>To undertake comprehensive and detailed assessments of housing and support needs and risks, to ensure the prevention of homelessness, where safe to do so.</li> </ul><ul> <li>To undertake investigations into housing and personal history to ascertain eligibility, priority need and local connection, on behalf of the local authority.</li> </ul><ul> <li>To ensure relevant background checks are undertaken to assist in the development of a robust risk management plan. </li> </ul><ul> <li>To ensure the proper process is followed to obtain GDPR, Declaration &amp; Consent from young people</li> </ul><ul> <li>To maintain accurate and professional electronic case records, ensuring internal and external data and monitoring systems are kept up to date at all times. </li> </ul><ul> <li>To provide high quality homelessness and housing options to young people, ensuring that their needs are met and expectations managed.</li> </ul><ul> <li>To make and issue decisions in line with legislation under the Housing Act 1996 and the Homelessness Reduction Act 2017.</li> </ul><ul> <li>To present cases where a homelessness main duty is owed under the relief pathway in a timely manner to the local authority.</li> </ul><ul> <li>To manage a case load of young people through the prevention and/or relief pathways.</li> </ul><ul> <li>To build and maintain effective and professional working relationships with internal and external partners/agencies. </li> </ul><ul> <li>To provide a holistic multi agency response to young people's housing and support needs.</li> </ul><ul> <li>To develop and maintain detailed Personalized Housing Plans (PHP) to ensure young people are:</li> </ul><ul> <li>referred on and signposted appropriately to relevant services e.g. Floating Support, specialist agencies</li> </ul><ul> <li>engaging with the actions of their PHP</li> </ul><ul> <li>provided with the relevant support (56 day duty), leading to the prevention or relief of homelessness</li> </ul><ul> <li>To operate within a duty system at the Youth Hub.</li> </ul>HOME VISIT &amp; MEDIATION <ul> <li>To undertake mediation sessions with young people and their excluders to improve relationships and prevent homelessness incl. initial meetings and family sessions.</li> <li>To utilize agreed assessment tools to identify the needs of a young person and their families, so that plans made are shared, evidence based and agreed to by all. </li> <li>To undertake home visits and accompany young people to appointments, where appropriate.</li> <li>To plan, implement, review and evaluate interventions to ensure positive outcomes for young people and their families, in line with prevention and/or relief pathway duties.</li> </ul>ADVOCACY <ul> <li>To promote young people's comprehension of assessment and application processes, ensuring that they are supported to fully understand their rights, decision outcomes and the decision review process. </li> </ul><ul> <li>To advise and advocate on issues relating to benefits, accessing specialist support services, housing rights etc. ensuring the young people are fully supported to access such services</li> </ul>To utilise legal advice services to effectively advocate on a young person's behalf. QUALIFICATIONS Essential: <ul> <li>GCSE English and Maths - C Grade and above or equivalent</li> </ul>Desirable: <ul> <li>NVQ 3 Advice &amp; Guidance, Health &amp; Social Care or equivalent or working towards Youth Work, Social Work or equivalent </li> <li>Housing qualification</li> </ul>ROLE EXPERIENCE Essential: <ul> <li>Working with young people in the following settings/Types of work - Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.</li> <li>Delivering frontline triage or assessment service</li> </ul>Desirable: <ul> <li>Working with volunteers/students</li> </ul>KNOWLEDGE: Essential: <ul> <li>Housing Rights, Welfare Reform Knowledge</li> <li>Housing Legislation; i.e. Housing Act and Homelessness Reduction Act</li> <li>Knowledge of Children's Act i.e. Section 17, 20 and 47</li> <li>Knowledge of and commitment to E.O.P/Anti-Discriminatory practice</li> </ul>Desirable: <ul> <li>Knowledge of Social Skills/Job Training Skills</li> <li>Ability to work with figures</li> <li>Ability to maintain and improve standards</li> </ul>Locations Solihull, Birmingham

Homeless Prevention Worker - Solihull

25th January, 2025 Job Opportunity: Resident Liaison Officer Location: East Anglia (Brandon, Warwickshire, United Kingdom, IP27) Salary: Competitive (per year) + Work Van Contract Type: Permanent, Full-time Why Join Us? We believe in rewarding our team members for their hard work and dedication with excellent benefits: <ul> <li>Annual Holiday: Increase with service (up to an additional 5 days).</li> <li>Long Service Awards: Recognition and rewards for key milestones.</li> <li>Perkbox Membership: Enjoy perks such as free coffee, cinema tickets, and more.</li> <li>Volunteer Day: Paid annual day to support a cause you care about.</li> </ul> About the Role We are seeking a compassionate and proactive Resident Liaison Officer to join our dedicated team in East Anglia. In this role, you will act as the vital link between our organisation and residents, providing support and resolving issues with empathy and professionalism. Key Responsibilities: <ul> <li>Resident Engagement: <ul> <li>Attend resident surgeries to assist vulnerable individuals in reporting repairs.</li> <li>Keep residents and scheme managers informed of progress on repairs and projects.</li> </ul> </li> <li>Event Organisation &amp; Meetings: <ul> <li>Organise consultation events and attend meetings as required.</li> </ul> </li> <li>Support for Vulnerable Residents: <ul> <li>Identify vulnerabilities and liaise with clients' housing officers or support services as needed.</li> <li>Work with the Performance Team to ensure vulnerabilities are accurately recorded in organisational systems.</li> </ul> </li> <li>Complaint Resolution: <ul> <li>Investigate and register complaints following company and client procedures.</li> <li>Resolve MP and Councillor enquiries efficiently, ensuring residents and clients are informed of outcomes.</li> </ul> </li> </ul> Requirements: <ul> <li>Essential Skills &amp; Experience: <ul> <li>Experience working with vulnerable residents, with an adaptable approach to meet individual needs.</li> <li>Proven background in a customer service environment.</li> </ul> </li> <li>Other Requirements: <ul> <li>Full, clean driving license.</li> <li>Flexibility to travel, work at various sites, and attend evening meetings when needed.</li> </ul> </li> </ul> About You: You are a caring and proactive individual with excellent communication skills and a passion for helping others. Your ability to empathise with residents and resolve their concerns will be key to your success in this role. Ready to Join Us? If you're excited to make a meaningful difference in the lives of residents, we'd love to hear from you. Apply today-what are you waiting for?

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