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We are looking for a talented Community Director to join our Community team in London. This will be an initial 12-month full-time contract (FTC) that can be extended or made permanent The 1000heads Community team is a proud, powerful collective of Social Media obsessives driven by the desire to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with a whole host of departmental specialists, from Insights to Design to Strategy, to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together as a community can become an unstoppable force. To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated, Instagram feeds leave you visibly electric; this is the team for you. Role <ul> <li>Supported by our world-class Client Service team, you'll oversee and manage some of the world's biggest brands, from B2B technology giants to famous consumer brands across their content and community.</li> <li>At an agency level, you will also be part of a 20+ strong Community team, reporting directly to the Group Community Director - Europe; you will power the internal team and support the over-arching management of the department where appropriate.</li> <li>You'll be culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across industries.</li> <li>You will be the key client contact on your accounts regarding platform, community and social media expertise.</li> <li>The role will drive best-in-class organic social activations and campaign initiatives; from strategy to activation, you will be pivotal in driving social transformation for our clients.</li> <li>You should be comfortable leading and joining ideation sessions, developing cutting-edge reactive and planned conversational content ideas, and briefing teams to get these from concept to completion.</li> <li>A key element of this role is developing editorial themes, calendars and guidelines, both at the EMEA level and in the UK.</li> <li>You'll manage the smooth delivery of editorial calendars and the day-to-day execution of all social channels and content.</li> <li>The role requires strategic feeding into reporting monthly, quarterly and bi-annual reports to senior stakeholders.</li> <li>You'll monitor conversations and create conversational connections with our excited and engaged community.</li> <li>Your role will also see you feeding into campaign planning and responses in a strategic and activation capacity.</li> </ul>Requirements <ul> <li>Proven track record in social and digital marketing within an agency environment, with at least 5+ years of experience in a similar role. Management experience is essential, including leading teams and mentoring talent.</li> <li>Deep understanding of social media trends, platform algorithms, and best practices across channels. Skilled at creating organic and paid social campaigns supporting overarching marketing initiatives.</li> <li>Ability to bridge high-level strategy with hands-on execution. Comfortable conceptualising and implementing innovative campaigns while managing day-to-day operations and content delivery.</li> <li>Exceptional social copywriting and editorial abilities, with experience developing editorial calendars, guidelines, and themes. Adept at optimising content for performance across formats and channels.</li> <li>Strong familiarity with social media management tools for publishing, moderation, and analytics. Skilled at interpreting data to generate actionable insights for reporting and strategy refinement. </li> <li>Proven ability to build and maintain strong internal and external stakeholder relationships, including cross-functional collaboration and client-facing interactions.</li> <li>Highly organised with excellent time management, attention to detail, and the ability to prioritise tasks effectively in a fast-paced environment.</li> <li>Culturally attuned, forward-thinking, and able to challenge teams and clients with fresh ideas and innovative opportunities across industries.</li> <li>Enthusiastic about technology, lifestyle, and emerging cultural trends. Experience managing influencer programs and familiarity with social advertising is a plus.</li> <li>Positive thinker with a proactive and solution-oriented approach, capable of thriving in high-pressure situations.</li> </ul>About 1000heads 1000heads is a Social Transformation company. We combine expertise in data &amp; analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations. We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. For more information on 1000heads, visit <a href="http://www.1000heads.com" target="_blank">www.1000heads.com</a> Benefits <ul> <li>Additional holiday day for each year of service, up to 25 days</li> <li>Additional festive shutdown period between Christmas and New Years period</li> <li>Subsidised gym membership</li> <li>Private Medical Cover</li> <li>Company Pension Scheme</li> <li>Personal development fund</li> <li>Cycle to work scheme</li> <li>Regular company socials/away days, free Thursday breakfasts and drinks</li> <li>Flexible working, hybrid 2-3 days per week </li> <li>Plus other cool perks</li> </ul>

Community Director

Job Description At Hearst UK, there's always more to the story. Join us as our new Community Director to start the next chapter in your career. We're the UK's leading premium publisher, and the people behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper's Bazaar and Country Living. We've created a working environment that encourages everyone to pull together. We never stop looking for brave new ideas. We'll always try to develop and improve, we trust each other to do our best, and we have fun as we build on our heritage to make history. ABOUT THE ROLE As our Community Director, you will be responsible for leading ELLE's membership effort from the editorial side, alongside ELLE's Editor-in-Chief, Deputy Editor, Daily Commissioning Director and Head of Social Media, creating compelling editorial moments that engage readers and subscribers across print, digital and events and integrating membership planning into its editorial flow. You will be developing and executing strategies that enhance community engagement across ELLE's membership programme, facilitate meaningful interactions, and cultivate a loyal and active community base Key Responsibilities: <ul> <li>Work alongside Editor-in-Chief to develop a comprehensive membership strategy aligned with the brand and objectives. Define community goals, target audience segments, and key performance indicators to measure success.</li> <li>To work alongside the Editor-in-Chief, Deputy Editor and department heads to use ELLE's journalistic output to build loyalty.</li> <li>Identify compelling and creative editorial approaches across ELLE's key content areas to keep members interested</li> <li>To work alongside Features Director and department heads to create, commission and/or write compelling journalistic editorials, projects and events to connect with readers. </li> <li>Commission or create articles and multimedia content that drive discussions, inspire participation, and showcase community members' achievements.</li> <li>To bridge the editorial team with its readers. </li> <li>Oversee and write ELLE's newsletters. </li> <li>Identify and implement initiatives to build and grow the community. Develop and execute outreach programs, events, and collaborations to attract new members and expand the community's reach.</li> <li>Monitor community engagement metrics, track member feedback, and analyse data to gain insights into community dynamics. Use data-driven insights to optimize community strategies, identify trends, and measure the impact of community initiatives.</li> <li>Identify and develop partnerships with relevant organisations, influencers, and brands to enhance community offerings, access exclusive opportunities, and increase community exposure.</li> <li>Interact with members digitally or at events</li> <li>Collaborate closely with cross-functional teams, to align community initiatives with broader organisational goals. Provide insights and feedback from the community to inform decision-making and improve the overall member experience.</li> <li>Be an ambassador of Hearst UK and its values. </li> <li>You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you from time to time.</li></ul>ABOUT YOU <ul> <li>Experience in community management or community-building roles, preferably within the publishing or media industry.</li> <li>Demonstrated success in growing and managing online communities and fostering engagement.</li> <li>Excellent communication and interpersonal skills, with the ability to connect with diverse audiences and build relationships.</li> <li>Strong understanding of online community platforms, social media, and digital engagement tools.</li> <li>Data-driven mindset with experience in community analytics and reporting.</li> <li>Experience in developing and implementing community strategies, including outreach, engagement, and content creation.</li> <li>Knowledge of community moderation best practices and the ability to handle conflicts and manage member interactions effectively.</li> <li>Creative thinking and ability to develop innovative community initiatives and programs.</li> <li>Passion for fostering connections, promoting inclusivity, and creating a sense of belonging within communities.</li> <li>Familiarity with emerging trends and technologies in community management and online engagement.</li></ul>WHAT WE OFFER At Hearst UK, you can choose from a huge range of perks and benefits that can help you learn well, work well and live well including: <ul> <li>25 days' holiday (with the option to buy up to 5 additional holiday days) - pro rated for part-time or fixed-term employees</li> <li>Hybrid working </li> <li>Discounted gym membership</li> <li>Healthcare cash plan</li> <li>Spend a charity day with your favourite good cause</li> <li>Life assurance and pension scheme</li> <li>Regular socials and more!</li></ul>There's more to your story than you imagine. And the next chapter begins right here. Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.

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