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LEVEL 7 (FROM £33,366)| FULL TIME - 37 HOURS | PERMANENTWe are looking for a highly motivated person with a strong background in resident engagement.As the Resident Engagement Officer, you will be responsible for liaising with residents, colleagues and partners to drive service improvement, meet the requirements of our Resident Engagement Strategy and The Charter for Social Housing Residents.You will bring experience of working with residents successfully to promote participation and engagement, preferably in a housing environment. You will need to demonstrate that you have a good understanding of resident participation principles and practice. Excellent communication and partnership working skills will be essential.You must have the ability to travel around the City of Southend.Full job description:&nbsp;<a href="https://southessexpropertyservices.co.uk/download/resident-engagement-jd-2024pdf.pdf?ver=3428&amp;doc=docm93jijm4n2454.pdf" target="_blank"> Resident Engagement JD 2024.pdf [pdf] 153KB</a>To apply, please send your CV to <a href="mailto:sarahgallagher@seh.southend.gov.uk" target="_blank">sarahgallagher@seh.southend.gov.uk</a><h3>Closing date for applications: Friday 3rd January 2025&nbsp;</h3>

Resident Engagement Officer

We have a new vacancy for 3 x Building Safety Officers to work for a large housing provider based in NW London. This is a permanent role paying £45,850 per annum.Role Purpose* Assist management to ensure the organisation fulfils its obligation to be compliant with the Regulatory Reform (fire Safety) Order 2005, Fire Safety Order Act 2021, Building Safety Act 2022, and any future relevant legislation * Ensure that buildings and the organisation are compliant with the individual Building Safety Cases and other relevant legislation * Undertake fire and building safety related compliance inspections and testing of equipment across the portfolio including the validating the accuracy of FRA actions * Report and analyse the compliance of FRA actions and support the delivery of initiatives to improve and maintain compliance.Key Responsibilities and Accountabilities1 Assist in the management and development of the processes relating to Landlords Statutory Compliance to comply with the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Order 2020 and Building Safety Bill 2020. 2 Assist in the design and manage Building Safety Cases for the SNG portfolio. Ensure that buildings are and remain compliant with their Building Safety Cases. 3 Assist with establishing and maintaining scheme specific lines of communication with residents so that all queries can be dealt with in a timely fashion and ensure that resident engagement is effective. 4 Ensure that general compliance is maintained throughout the communal areas and dwellings for each block; this includes but is not limited to fire safety, gas safety, electrical safety and water hygiene. Work closely with Compliance Managers to ensure contractors are following contractual processes and assist with the escalation process to gain access to complete the checks e.g. legal action, cold calling, etc. 5 Carry out inspections of FRA recommendations to verify the accuracy and confirm the best way to proceed with mitigation. Identify where value for money can be achieved from the specification. 6 Complete periodic inspections of communal areas of high-rise buildings to check cleaning standards are maintained, possessions in communal areas, inspection the functionality and performance of fire doors, raise and manage repairs through to completion. 7 Assist with contract management of contractors undertaking works to implement FRA recommendations, e.g. pre and post inspections of works, support with reporting of FRA action compliance and drive initiatives to improve compliance. 8 Responsible for undertaking tests on fire safety equipment in accordance to British standards to ensure the company fulfils its obligations. Accurate records of tests must be maintained to an auditable standard. 9 Assist with the delivery of training to staff, contractors and residents (where needed) regarding fire and building safety matters.Person SpecificationEducation* Degree level or relevant industry experienceKnowledge and Skills required* Knowledge of Legislation and Regulations relating to building safety and services. E * Knowledge of Mechanical and Electrical systems, equipment and compliance. D * Knowledge of Buildings and their internal and external components. E * Knowledge of H&amp;S legislation and statutory requirements. D * Service improvement planning and problem-solving skills. E * Negotiating and influencing Skills with the ability to deal with stakeholders and partners. E * Ability to produce reports, analyse data and present findings. * Ability to meet deadlines and plan and deliver a range of different activities. E * Ability to validate information and demonstrate attention to detail. E * Excellent verbal communication skills and the ability to adapt this approach for different audiences. E * Excellent written communication skills sufficient to write straightforward reports, letters and emails. E * Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. E * Competent on core Microsoft Office packages. EExperience Required* Experience of working within a building services environment. E * Experience of writing detailed reports. E * Experience of using a wide variety of IT systems. EAdditional Information* Driving license and access to own vehicle preferable due to location of sites. * A Basic DBS check will be carried out if placed in this role. * Successful candidate will be required to attend the Wembley office and/or be on site 3-4 times a week.

Building Safety Officers

Environmental Health Regulatory Officer/Senior EHRO (Residential) / Environmental Health Officer/Senior EHO (Residential)Salary £34,125 to £51,162 p.a. (dependent on experience) plus essential car user allowanceFull-time (36 hours flexible)We are looking for an experienced officer to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and your duties will cover all aspects of private sector housing, including the licensing of houses in multiple occupation, nuisance and public health. The successful candidate will be highly knowledgeable on environmental health legislation and have demonstratable experience of working in an Environmental Health team in a local government setting.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp;You must be able to demonstrate an ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date:&nbsp; 20th January 2025 (noon)Interviews: week commencing 3rd February 2025For full information and to apply online, go to <a href="http://www.surreyjobs.info" target="_blank">www.surreyjobs.info</a> or <a href="http://www.spelthorne.gov.uk/jobs" target="_blank">www.spelthorne.gov.uk/jobs</a> alternatively, please contact Recruitment Services on (01784 444263 (24hr answer phone) quoting reference number 1230All shortlisted applicants will be contacted via email after the closing date.&nbsp;CVs can only be accepted in support of a completed application form. Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted, you within 3 weeks of the closing date then your application has been unsuccessful.Working towards equal opportunitiesStrictly No Agencies

Environmental Health Regulatory Officer/Senior EHRO (Residential) / Environmental Health Officer/Senior EHO (Residential)

We are seeking a dedicated and proactive Level 2 Property Manager, this is an ongoing temporary role with potential to become permanent with 2 days in office (Hammersmith), 3 days either working from home or on patch. The pay rates for this role are £20.43 PAYE / £26.85 Umbrella.The ideal candidate will have to oversee a variety of homes and play a key role in fostering vibrant, harmonious communities.In this position, you’ll work closely with residents, managing agents, and contractors, ensuring properties are well-maintained and residents enjoy a seamless living experience. Your accountability and hands-on approach will be vital in managing properties efficiently and maintaining strong relationships with all stakeholders.Key Responsibilities:* Oversee day-to-day management of residential properties * Build and maintain strong relationships with residents, contractors, and agents * Ensure properties are well-maintained and residents’ needs are met promptly * Resolve issues and concerns quickly, ensuring a positive resident experience * Maintain accurate records and reportsSkills &amp; Experience:* Previous property management experience (Level 2 or similar) * Strong communication and organisational skills * Ability to manage multiple properties and priorities * Proactive problem-solving attitudeIf you’re passionate about property management and providing exceptional service to residents, we’d love to hear from you! Apply today to join a dynamic team.

Property Manager (Level 2)

We are currently recruiting for a nice opportunity as my clients Neighbourhood Response Officer on an ongoing temporary basis initially. This opportunity will be based in South London (hybrid working) and is paying £19.75 PAYE / £24.51 Umbrella. The ideal candidate will have experience and be comfortable with the following:* Develop and deliver neighbourhood plans and local offers. * Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work. * Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers. * Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate. * Liaise with other departments on neighbourhood improvements and services * Visit customers in breach of their tenancy or lease agreement where tasked to do so * Visit customers who may require additional support and assess whether they require on going tenancy sustainment. * Conduct viewings and sign ups or tenancy assignments. * Attend court to represent and/or provide witness statements as required * Conduct evictions and attend stay hearings. * Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits. * Assist with major incidents and the decanting of tenantsIf you are interested in this role and would like more information, please apply or get it touch!

Neighbourhood Response Officer

Calling All Service Charge Professionals!We are currently recruiting for several temporary Service Charge roles available across London &amp; Hertfordshire, with a range of opportunities for Housing Associations and Local Authorities.Roles Available Service Charge Administrators to Service Charge Officers Hybrid working (2 days in the office, 3 days from home) Locations include: Hertfordshire, North London, and West LondonHourly Pay Rates Starting at £18.09 per hour, up to £30 per hour, depending on the role and clientIf you’re looking to secure a temporary position before Christmas, apply today! Our team of consultants will reach out to discuss your experience and match you with the right opportunity.We look forward to hearing from you soon!The Liquid Recruitment Team

Service Charge Opportunities

We have an excellent opportunity as a Level 3 Project Manager to work on a temporary basis for 26 weeks (initially) for a council based in East London paying £31.93 ph PAYE / £40.45 ph Umbrella rate.You will be required;* To lead and manage the Council’s Disrepair Service, ensuring the timely and efficient resolution of disrepair claims across the borough’s housing stock. * To focus on minimising the Council’s legal exposure through proactive case management, maintaining a high standard of living for tenants, and delivering a cost-effective repair service. * To ensure the effective use of resources and adherence to financial and legal obligations. * To be responsible for ensuring the Council’s Legal Disrepair procedures are followed, and identifying improvement measures, in order to resolve cases quickly, cost effectively, and to the residents’ satisfaction. * To have responsibility for ensuring the disrepair programme is managed to minimise the Council’s financial and legal exposure, so that the Council fulfils its statutory obligations, particularly in relation to damp and mould and building safety. * To ensure close coordination between the Repairs Partnering Team, Legal team, and external contractors to effectively manage repairs cases, and keep an accurate log of the repairs history for each case.Supervisory Responsibilities* One Litigation Officer * Two Disrepair SurveyorsWe have a very limited amount of candidates we can put forward to this role, so if you are interested, please apply immediately for consideration.

Project manager Level 3

We are currently recruiting for a nice temporary opportunity within the Neighbourhood Services Team as my clients Neighbourhood Officer. Our client is a large (recently amalgamated) Housing Group based in Wembley, London – role pays the hourly equivalent to £42,317 per annum.Role Purpose: To provide effective and flexible neighbourhood management services to our customers to help build a community they are proud to live in. With a risk-based approach you will manage a portfolio of mixed / leasehold tenure properties, dealing with all aspects of tenancy management and working collaboratively with our Estates Team to ensure the highest standards are maintained.Duties include but are not limited to:* Provide effective customer facing neighbourhood management services to tenants and leaseholders on Mixed / leasehold tenure schemes in line with policies and procedures. * Work in collaboration with development team colleagues on new development projects. Attend project site meetings to ensure there is effective record keeping of all potential management issues on new developments recording all current information within scheme management plans and scheme overviews. * Excellent record keeping on housing management systems to ensure effective case management is maintained providing a timely and customer focussed response. * Working with the service charge team validate service charge budgets. Provide advice, support and information to customers on leasehold and tenant service charges as required. * Investigate and respond to stage 1 complaints and Members Enquiries. * Ensure managing agents provide appropriate level and quality of services to residents working closely with leasehold specialist and service charge teams. * Identify appropriate solutions to tackle ASB. Contribute to the development of a multi-agency approach to resolve conflict and prevent incidents of ASB. Instigate legal action as required, gather evidence and present at court. * Ensure effective tenancy management through timely mutual exchange requests, successions and assignments. Carry out pre-void property inspections and tenancy audits as requested * To make timely external and appropriate referrals to statutory bodies and other agencies as needed and work in partnership to address safeguarding. To maintain accurate and up to date confidential records as required. * Ensure that Fire risk assessment visits are carried out on a weekly basis. * Effective CCTV management in line with Data Protection legislation requirements. gathering * Other housing management functions such as estate inspections, enforcement of parking, requests for additional keys and fobs in line with policies and procedures.You’ll be great for this role if you have:* CIH Housing Level 3 qualification – or a willingness to undertake a relevant qualification * Knowledge and experience of managing and resolving ASB and tenancy management casework * Experience of delivering effective neighbourhood / leasehold management services * A good standard of education commensurate to the level of the job and the knowledge and skills required * Understanding of housing law and organisational policies and procedures (E) * Accurate record keeping skills and experience of using housing management systems (E) * Excellent customer focus and a genuine desire to achieve high levels of service in all areas of responsibility * Strong communication skills via a range of medium to internal and external stakeholders * Excellent administrative and organisational skills to manage a diverse workload and ensure effective management of allocated area * Ability to prioritise and manage own workload, time and travel in order to meet required deadlines * Good problem solving skillsIf this opportunity is of interest to you, please apply today for further details.

Neighbourhood Officer

Our Private Sector Housing team seeks to&nbsp;bring about improvements in the conditions and standards of management of private sector housing.&nbsp;You’ll assist the team in achieving this by leading on the delivery on housing enforcement standards to ensure private sector residential accommodation throughout the District meets statutory standards and help to bring about improvements in conditions and standards of management for residents.With your knowledge of Housing legislation, you’ll be comfortable using formal action where necessary, including attending court.&nbsp;You’ll inspect and licence HMO’s in connection with the appropriate licensing schemes and undertake regular inspections of all HMO’s.&nbsp;You’ll be responsible for assessing a variety of properties using Housing Health and Safety Rating System (HHSRS) and interpret the results of these assessments to determine an appropriate course of action to deal with each hazard identified.Your interpersonal skills will be invaluable as you carry out the effective day to day management and maintenance of the Council owned Hever Road Gypsy and Traveller site and its facilities. In addition to this, you’ll also carry out regular inspections of mobile park homes and park home sites in accordance with the relevant legislation and model standards.This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).Do you want to know more about the role?&nbsp;Please contact Alison Simmons, Head of Housing, on 01732 227272 for an informal discussion about the role.&nbsp;Do you want to ensure you have the best chance of being shortlisted?Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.

Senior Private Sector Housing Officer

Play a key role in a holistic programme to deliver a 21st century model estate that is carbon-neutral by 2030 The Role: Join us and a vibrant community at Lancaster West to deliver carbon-neutral estate hand in hand with residents. We are passionate about creating a positive impact on our neighbourhood through a range of sustainability projects including retrofit of social housing, delivering green heat and energy, improving landscape and biodiversity, and facilitating a circular economy opportunities and the adoption of green skills within the community. We’ve reduced carbon emissions on the estate by 24% since 2018; our flagship renewable heat network programme the Notting Dale Heat network has broken ground and the country’s first whole block deep retrofit at Treadgold House is nearing completion. About Us: The Lancaster West Neighbourhood Team is a team recruited in partnership with residents, managing 826 homes across the Lancaster West Estate, as well as homes managed by Grenfell Housing Services. Our work is focused on working with residents to design and deliver excellent housing services, and co-design a 21st century model social housing that is carbon-neutral by 2030. About You: You will be required to embrace a culture of co-design to deliver excellent outcomes for our residents. Above all, you'll be driven by the passion to make a difference, inspire confidence, and be keen to help Lancaster West go carbon-neutral by 2030. If you are eager to play your part, work in partnership with residents, local organisations, and stakeholders to drive change and deliver projects to do with sustainability, we’d love to hear from you. How to apply: You will need to send your CV along with a personal statement (no more than 2 pages of A4) addressing why you are interested in the role and how your qualifications, skills and experience (including any statutory qualifications or skills) meet the job description and person specification to Batool Zalkha <a href="mailto:batool.zalkha@rbkc.gov.uk" target="_blank">batool.zalkha@rbkc.gov.uk</a>

Assistant Project Manager – Heat Networks and Sustainability

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities. We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction Are you an experienced, dynamic safety professional? Are you a good communicator? Would you like to join a highly motivated Building Safety Team delivering excellence to our residents? What's the role? To ensure London Borough of Lewisham (LBL) complies with all current and emerging building safety regulations and proactively promote and communicate building safety throughout the organisation and with the residents within high rise residential buildings (HRBs). What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance </li> <li>Local Government Pension scheme </li> <li>Flexible working and family friendly policies </li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships </li> <li>Supportive staff networks</li></ul>What we're looking for You will be able to work well under pressure and have an eye for detail alongside a passion for resident safety. You will be able to work positively and collaboratively with colleagues, partners, contractors and enforcing authorities adopting an inclusive, respectful approach and you will strongly value diversity. We are looking for someone with over five years' relevant construction experience and/or a Level 4 Diploma in Fire Safety or equivalent (Evidence of successful completion and agreement of equivalence will be required before appointment) and membership of the he Institution of Fire Engineers (IFE) or similar fire safety body is desirable. Location The role is primarily based in Laurence House, Catford, and we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. The role also involves regular inspections of high rise blocks within the borough of Lewisham. Special conditions <ul> <li>Proven construction experience and/or a Level 4 Diploma in Fire Safety or equivalent (Evidence of successful completion and agreement of equivalence will be required before appointment) and membership of the he Institution of Fire Engineers (IFE) or similar fire safety body is desirable.</li> <li>Some evening work is occasionally required attending resident meetings.</li> <li>Full UK driving licence is desirable </li> <li>This role requires a basic DBS check</li></ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact <a href="mailto:jon.davis@lewisham.gov.uk" target="_blank">jon.davis@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £61, 836 - £64, 032 per annum (PO8) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Building Safety Manager

Homeless Intervention and Prevention Manager Location: Croydon Council, Housing Directorate Grade: 16 Type: Full-Time, Permanent Hours: 36 hours per week Reports to: Head of Homelessness and Assessments Croydon is a diverse borough, and o ur vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services the Housing Needs &amp; Homelessness Service has been redesigned. Our ambition is to create a service which is fair and accessible, where residents are active participants in their journey towards finding a settled home. If you are passionate about tackling homelessness in Croydon, improving services for residents and working in a fast paced and rewarding environment, come and join our management team As a Team manager you will have direct management responsibility for a team of officers in developing innovative and creative solutions in the prevention of homelessness and tangible reduction of the use of temporary accommodation. If you want to be part of a team in delivering positive outcomes for the Council and residents of Croydon and believe you have the skills and experience to be successful in this role, we would love to hear from you. About the role: • To ascertain the housing need (in public and private sectors of the community) and provide coherent preventative strategies. • Ensure the provision of high-quality services to customers, by leading and motivating the team and embedding a culture of excellent customer service that delivers great community outcomes. • Ensuring all homeless Intervention, prevention and assessment functions meet legal requirements • Directing the Service, ensuring it is managed effectively to deliver excellent customer service that meets demand, demonstrates best practices, uses resources, and provides value for money. About you • Extensive working knowledge and application of legislation impacting delivering a homelessness intervention prevention service and making improvements within a cost-reduction model. • Experience in the preparation of housing policies and strategies. • Ability to lead and develop a multi-disciplinary team to deliver excellent customer service in a high-pressure environment. • Experience in the discharge of duty under homelessness legislation including s188 duties. Ability to work in a collaborative way to transform service delivery including the ability to manage stakeholder relationships. Experience working effectively with elected Members and in partnership with other agencies, including the voluntary sector and private landlords. Why join us We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. <ul> <li> Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive. </li> <li> Career Development: We invest in our staff and support their development. </li> <li> Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7. </li> <li> Family Friendly provisions: Generous maternity leave and family leave provisions </li> <li> Work Life Balance: Options for flexible and agile working options in line with service demand </li> <li> Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change. </li> </ul>View our full range of Staff Benefits - Croydon Jobs Careers Hear from a colleague working in the service ( Click Here ) Full time 36 Hours To view the role profile please click here Application Closing Date: 24th Jan 2025 Assessment Centres: Week commencing 3rd February 2025 Equal Opportunities and Safeguarding Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Homeless Intervention and Prevention Manager Grade 16 (£58,692 £60,819)

Contract terms Starting salary: PO1 (£38,934 - £40,755) Work location: Alexandra House, 10 Station Road, Wood Green, London N22 7TR Hours per week: 36 per week Contract type: Permanent Closing date: Sunday, 12th January 2025 at 23:59 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role The Service Charge Officer role at Haringey Council is a critical position responsible for calculating accurate and transparent service charges for our leaseholders and providing an excellent customer service. You will play a key role in achieving the Homeownership Teams targets and this position offers an excellent opportunity to contribute to the overall efficiency and success of the organisation. This role provides a platform for personal growth and development, as you'll have the opportunity to refine your leasehold knowledge and expand your professional horizons in a supportive and collaborative environment. About the team The Leasehold Service Charge Team is part of our Homeownership Team which delivers services to around 5000 leaseholders. There are four specialist teams managing RTB, service charges, section 20 and Income collection. We emphasise teamwork, attention to detail, and effective communication. About you We are seeking a customer focused individual with a strong drive to excel in their performance. The ideal candidate will be experienced in leasehold service charges and have excellent customer service skills. They will demonstrate impeccable written and verbal communication skills, consistently upholding a standard of professionalism in all interactions. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Service Charge Officer

Contract Terms Starting salary: HC2 (£81,729 - £95,295) Hours per week: 36 per week Contract type: Permanent Closing date: 5th January 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the Role The newly created, Head of Community Safety will play a key role in unifying Community Safety and Enforcement services in Haringey, delivering on initiatives to ensure a safe and secure borough for residents and businesses. Reporting to the Assistant Director of Environment, you will lead the strategic development of the Community Safety service, collaborating with various partners to implement effective safety strategies. Your responsibilities will include overseeing key services such as Noise Nuisance, ASB, CCTV, and managing relationships with key organisations such as the Metropolitan Police to reduce crime and antisocial behaviour. You will also manage operational delivery across the borough, addressing issues related to Serious Gang Violence, and Hate Crime, among others. This role requires agile working across borough boundaries, resource management and maintaining strong stakeholder relationships. Additionally, you will lead the Borough's Prevent strategy, act as the principal advisor on Community Safety, and ensure compliance with relevant legislation. Your leadership will be crucial in fostering a safe and secure environment for the Haringey community. About the Team Our team is dedicated to enhancing the safety and well-being of Haringey's residents and businesses. We work tirelessly to reduce crime and antisocial behaviour through strategic initiatives and strong community partnerships. The Safer Haringey Partnership is at the heart of our efforts, collaborating with residents, local businesses, police, probation, fire, and health services to achieve the goals outlined in our community safety strategy. Together, we are committed to creating a safer and more secure environment for everyone in Haringey. About You You are a dynamic leader with a proven track record of partnering with diverse organisations to address crime, antisocial behaviour, violence, and environmental issues. Your experience leading multi-disciplinary teams at a senior level, ideally within a local authority setting, demonstrates an ability to drive impactful change. You will need to possess a strategic focus and exceptional negotiation skills, enabling you to manage and coordinate a wide array of services seamlessly. Operationally savvy, you must have a sound understanding of the relevant enforcement policies and court procedures. You will have a passion for community engagement and have experience in leading on community-focused initiatives that meet the needs of diverse groups. Above all, you will have a track record in delivering complex projects from start to finish, ensuring meticulous attention to detail from planning to evaluation. You will need to be a have proficiency in business planning, performance management, and knowledge of systems that underscores your commitment to excellence in community safety. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and well-being support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Head of Community Safety

Contract Terms Starting salary: PO5 £50,574 - £53,607 per annum Contract type: Permanent, Full time Interview date: w/c 20th January 2025 Closing date: Sunday 5th January 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role This is an excellent opportunity for an experienced Manager to join is to effectively deliver a front-line service. As a Team Manager you will need to ensure that the work of your team is compliant with statutory requirements and that you play a key role in shaping and delivering services for households in housing need, keeping abreast of new initiatives and caselaw and working in partnership to maximise positive outcomes for customers. You will be required to work under pressure managing one of five generic teams responsible for offering essential and holistic front-line services by finding practical and long-term housing solutions for those homeless or at risk of homelessness. You will provide strong leadership and ensure staff are competent in working within statutory requirements. About you To be considered for this role, you must have extensive understanding of housing and homelessness legislation. You will require excellent people management skills; managing a diverse team covering a broad range of duties to find housing solutions for homeless applicants or those at risk of homelessness. You will be required to work strategically with colleagues across the Council and with external partner agencies to ensure the Council's strategic housing and homelessness objectives are achieved. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Needs Team Manager

About The Role Do you want to work in a role where you can support people in Sutton to rebuild their lives? This post is offered as a fixed term contract until November 2025, or as a secondment for internal applicants. An exciting opportunity has arisen within the Sutton Vulnerable Adults Service for someone to join the team as a Housing Support Worker. The service provides supported accommodation across Sutton for over 100 adults with multiple needs as part of the Sutton Vulnerable Adults Pathway. We provide short term accommodation for up to 24 months, where clients are supported to identify appropriate move-on plans into sustainable accommodation. Our dedicated team work with a multi-agency, and recovery based approach to assist clients to achieve move-on aims. In the role of Housing Support you will: <ul> <li>Work on the weekly rota Mon - Fri 9-5, excluding weekends and Bank Holidays.</li> <li>Oversee a case load of clients, creating a supportive environment and working in a person centred way to support clients identify personal aims and ambitions, and support them to make and carry out plans towards achieving them.</li> <li>Provide practical and personal support to clients in a way that is approachable, engaging, flexible and caring.</li> <li>Work with partner agencies, and client's access health and treatment, employment and training opportunists to meet their individual needs, and work towards focusing on engagement within the community.</li></ul>About you We are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives. If you have good interpersonal and skills, patience and resilience you don't need to have direct experience, as we will provide you with the knowledge and training you need to work with clients in a holistic and person-centred way. You should demonstrate the below: <ul> <li>A non-judgemental approach to working with homeless and vulnerable people, a good understanding, of or willingness to learn about the needs of our clients, especially those with complex needs.</li> <li>Good communication skills with the ability to build and maintain positive relationships with relevant partner agencies,</li> <li>The ability to manage complex and difficult situations in relation to people</li> <li>Dedication and personal resilience required to maintain enthusiasm for day to day contact with clients.</li></ul>St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. How to apply To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website. When you're ready to apply click the 'Apply Now' Button to start your online application form. Closing date: 10 am on 13 January 2025 Interview and assessments on: week commencing 20 January 2025 About Us Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night. What We Offer Commitment to Equity, Diversity and Inclusion We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients. Below are some of our key focus areas to improve both our candidate and colleague experience: <ul> <li>A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.</li> <li>Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.</li> <li>A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.</li> <li>Mandatory Diversity &amp; Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.</li> <li>In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website. </li></ul>Want to find out more? Click here to visit our Equity, Diversity &amp; Inclusion page. Wellbeing and Benefits We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them. These include: <ul> <li>Agile working model for suitable roles.</li> <li>Supportive flexitime and toil arrangements.</li> <li>28 days annual leave rising to 31 after five years' service.</li> <li>Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.</li> <li>Financial wellbeing platform offering loans, advances and saving options.</li> <li>Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.</li> <li>Employee Assistance Programme and access to SmartHealth app - 24/7 GP appointments, health checks and nutrition advice.</li> <li>Cycle to Work scheme and interest free season ticket loans.</li> <li>Discount vouchers including gym, retail, food &amp; drink, travel, electricals and more.</li></ul>Want to find out more? Want to find out more? Click here to visit our Work For Us page. Reaching Potential At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's. These include: <ul> <li>Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.</li> <li>Steps into Management programme to support colleague progression.</li> <li>Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.</li></ul>Want to find out more? Click here to visit our Learning and Development page. A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate. Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&amp;Cs); this also applies to any internal candidates.

Housing Support Worker

Housing Officer - Sheltered Accomodation Location: Kingston KT5 Salary: £30,899 per annum Hours: 37 hours per week Closing Date: Friday 03 January 2025 Do you have experience in housing/tenancy management? If you do please keep reading. Who We Are Central &amp; Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&amp;C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act". Your Role As a Housing Officer you will work within Moray House, Kingston KT6 and Fairhall Court, Kingston KT5, our sheltered housing schemes. Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. It's a role with many hats and you'll enjoy the variety the role brings and will happily use your previous experiences to gain great outcomes. You'll be part of resident's meetings and will be responsible for reporting both communal and resident's repair requirements. The role could also see you managing light anti-social behaviour issues, so being able to effectively communicate is a must. About You To be successful in this role you will have previous housing/tenancy management experience, ideally with a local authority or housing association. The following are considered essential: <ul> <li>Experience in tenancy management, including audits and signposting to other agencies for additional resident support</li> <li>Strong awareness of building health &amp; safety issues</li> <li> Ability to work independently, exercising good initiative and judgement. </li> <li>Great communication skills, you'll be a go to person so building rapport will be very important</li> <li>Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm.</li> <li>Excellent written, communication and IT skills. </li></ul>C&amp;C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&amp;C is passionate about supporting diverse candidates. '&gt;If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. '&gt;Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. In role you will be known as a Service Officer. You will be required to complete an Enhanced DBS application if successful. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Housing Officer - Sheltered Accomodation

Islington is a lively, diverse area of London, offering an eclectic assortment of cultural activities, good transport services, and a vibrant feel. As a borough we are innovative, forward thinking, and committed to positive change. An exciting opportunity has arisen in the Safeguarding and Quality Assurance Service for a talented and enthusiastic Independent Reviewing Officer. As a member of the Safeguarding and Quality Assurance team you may hold a diverse caseload that will include mainly children looked after and some child protection cases. You will also be asked to contribute to auditing activity across the service, which will be an integral part of the role. You will need to possess excellent chairing skills, to confidently manage difficult meetings whilst ensuring the participation of children and young people and their parents; have a keen eye for scrutiny, auditing, attention to detail and good report writing skills. The successful applicant will be able to ensure effective decisions are made for Children Looked After and Children with a Child Protection Plan and monitor those decisions in line with Working Together and the Care Placement, Planning and Review Regulations. The successful applicant will need extensive knowledge of The Care Planning, Placement and Case Review Regulations, 2010, the IRO Handbook, Working Together to Safeguard Children and London Child Protection Procedures, and be expected to ensure that high quality services are being delivered to children, providing constructive challenge where needed. Closing date: Sunday 9th February 2025 at 23:59; Interviews are being held on 20 February 2025 For an informal discussion please contact:- Carmen Rampersad | Service Manager, Safeguarding and Quality Assurance | Email: [email protected] About You Working for the team, service and our organisation Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't be clearer: we serve. It's in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about. Our offer to you We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include: <ul> <li> Up to 31 days leave per year, increasing to 36 days after five years of local government service </li> <li> A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week </li> <li> Learning and development opportunities to maximise your potential </li> <li> Competitive pay and a commitment to paying all staff the London Living Wage at minimum </li> <li> Excellent local government pension scheme </li> <li> Cycle to Work scheme and discounted gym memberships </li> <li> Local discounts from restaurants, shops, health and beauty therapists, and more! </li> </ul>Recruitment information It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. The post is subject to a enhanced DBS check with children/adult barred list, qualifications check and 3/5 years referencing. Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Independent Reviewing Officer

Job Title: Community Manager Reporting To: Head of Youth Services Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ) Contract: Full Time, Permanent Salary: £36,000 per annum Benefits: <ul><li>Enhanced policies including 25 days annual leave per year, plus public holidays;</li><li>Company electronic devices;</li><li>Competitive pension;</li><li>Remote and flexible working;</li><li>Excellent opportunities for training and career progression.</li></ul>Please Click Here for our full candidate pack for this role. Closing date: 12th January 2025 Job Purpose: To deliver The Mix's online communities across discussion boards and group chats, leading a team to establish a fun, inclusive and supportive space for young people. Main Responsibilities Responsible for: <ul><li>Innovating and growing our online peer support community</li><li>Taking the online community to the next level in terms of youth-led, peer-to-peer digital communities, both in terms of youth-led practice and using new technologies</li><li>Line management of the community team and day-to-day delivery of the community service</li></ul>Overseeing the day-to-day running of the community: <ul><li>Supporting the community team to deliver The Mix's peer support community across all channels including supporting young community moderators, activators, content creators and peer supporters, ensuring safe moderation and facilitating peer support</li><li>Ensuring delivery of engaging community events such as group chats, live Q&amp;As and Youth Voice activities</li><li>Line management and development of the community team, including officers, senior officers, freelancers and 50+ young volunteers</li><li>Working collaboratively with the content and digital marketing team and partner organisations to deliver a high-quality service</li><li>Managing projects (including budgets) to develop the online community and volunteering offerUsing data and insights from the community to provide analysis of topics and discussions relevant to The Mix</li><li> Working with the volunteer team to ensure that volunteer roles continue to help grow community engagement</li><li>Ensuring that policies, procedures, rotas, schedules and other information about the services are delivered</li><li>Promoting and encouraging self-care and reflective practice across the team </li></ul>Community growth and strategy development: <ul><li>Leading on the growth and development of the community using youth-led practice and new technology to ensure that it is a space that meets the growing and changing needs of young people</li><li>Delivering the community strategy and working with data and insight teams to monitor strategy development against KPIs</li><li>Ensuring that community members have a sense of ownership and opportunities to help shape the community</li><li>Establishing relationships with partner organisations and stakeholders across relevant sectors and fields</li><li>Focusing on the continuous development of The Mix community by attending training events, being aware of best practice</li><li>within the sector and cascading learning to staff, volunteers, and community members</li></ul>Volunteering engagement &amp; development: <ul><li>Line management of the Senior Engagement and Training Officer, supporting them to engage young people in the community into voluntary roles, lead on training and supporting young people in their voluntary roles</li><li>Working with the Volunteering Manager to oversee the departments volunteering practices ensure a high-quality service, continuous volunteer development &amp; a positive volunteering experience</li><li>Ensuring that the community has enough volunteers to deliver the service safely</li><li>Supporting the senior engagement and training officer with the co-design and design of volunteering</li><li>roles and processes</li></ul>Person Specification Essential <ul><li>Qualification and/or relevant experience in youth work up to level 2</li><li>Experience and demonstrable knowledge of running online peer support and community services, including the training and management of volunteers</li><li>Passion for working with young people and experience and knowledge of the issues they face</li><li>Good general technical knowledge with an understanding of the opportunities associated with new technologies and online services for young people</li><li>Excellent people skills, adaptable and flexible in manner and approach with an understanding of how to motivate and develop staff</li><li>Excellent written and verbal communication, as well as good listening skills with the ability to communicate with empathy and understanding</li><li>Good planning and problem-solving skills Experience of delivering online workshops with young people Line management experience of staff and volunteers</li></ul>Desirable <ul><li>Experience in group facilitation and training</li><li>Understanding of the legal issues affecting online communities</li><li>Experience of working within safeguarding frameworks</li><li>Good technical knowledge, ideally including at least a basic knowledge of HTML</li><li>Any additional social media skills such as social listening, reporting and content creation</li></ul>We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Community Manager

We are looking for a Housing Standards officer to join our busy Residential Environmental Health Team to improve the homes of people living in the private rented sector. Islington is a vibrant, diverse and dynamic borough and you will play a key role in helping to create a more equal Islington through our HMO and Selective Property Licencing Schemes. You will be responsible for managing your own workload within the service, providing advice to tenants and landlords, visiting private rented accommodation and taking appropriate action. The work will involve some working outside of normal office hours. Islington offers excellent training and development opportunities, zone 1&amp;2 travel card, generous holidays and flexible working hours. If you would like an informal discussion about this opportunity, please contact Nick Stabeler, Group Manager- Private Sector Housing by email on [email protected] or 0207 527 3205 About You Working for the team, service and our organisation Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't be clearer: we serve. It's in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about. Our offer to you We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include: <ul> <li> Up to 31 days leave per year, increasing to 36 days after five years of local government service </li> <li> A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week </li> <li> Learning and development opportunities to maximise your potential </li> <li> Competitive pay and a commitment to paying all staff the London Living Wage at minimum </li> <li> Excellent local government pension scheme </li> <li> Cycle to Work scheme and discounted gym memberships </li> <li> Local discounts from restaurants, shops, health and beauty therapists, and more! </li> </ul>Recruitment information It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. The post is subject to a basic DBS check qualifications check and 3/5 years referencing. Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Housing Standards Officer

Annual salary: up to £28,917.00 Resident Liaison Officer Thurrock Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday We are thrilled to announce that Mears has been awarded a prestigious Net Zero Retrofit project delivering SHDF 2.2 works on behalf of our client Thurrock Council! This significant achievement underscores our unwavering commitment to excellence in delivering top-tier facilities maintenance and social housing services. The Thurrock SHDF 2.2 project is a cornerstone initiative aimed at enhancing the quality and sustainability of social housing in the Thurrock area. The project focuses on improving housing standards and implementing energy saving solutions for the community. Our dedicated team will be at the forefront, driving energy efficiency and improving living standards for residents About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>To apply, follow the link below or to discuss your application further please contact Laura Crosby on <a href="mailto:laura.crosby@mearsgroup.co.uk" target="_blank">laura.crosby@mearsgroup.co.uk</a> All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before commencement of employment.

Resident Liaison Officer

Community Manager Location: A stunning Purpose-Built Student Accommodation (PBSA) site Reports to: General Manager Are you ready to be part of something extraordinary? At Fusion, we create innovative spaces where students thrive, communities connect, and unforgettable experiences come to life. We're searching for a driven and dynamic Community Manager to help shape an exceptional living environment for our residents. About the Role As an Assistant Accommodation Manager, you'll work closely with the General Manager to oversee daily operations, build a vibrant community, and lead an enthusiastic team. This is more than just a job-it's an opportunity to make a real difference in the lives of our residents by delivering unforgettable experiences and managing a high-performing property. What You'll Do Create a Standout Resident Experience <ul> <li>Build an engaging, inclusive, and safe environment where students feel supported and inspired.</li> <li>Plan and deliver exceptional events and activities that delight and connect our residents.</li> <li>Foster meaningful relationships with universities, colleges, and local organizations to elevate our offering and reputation.</li></ul>Operational Excellence <ul> <li>Assist with all aspects of property management, from safety compliance to recruitment and onboarding.</li> <li>Drive performance by collaborating with the General Manager to meet and exceed KPIs, occupancy targets, and revenue goals.</li> <li>Support property mobilisation, ensuring smooth check-ins and an exceptional start for both residents and team members.</li></ul>Lead a High-Performing Team <ul> <li>Motivate and mentor your team to achieve their best, championing a positive workplace culture.</li> <li>Conduct one-to-ones, appraisals, and development plans to help team members thrive.</li></ul>What We're Looking For <ul> <li>Customer-focused: You're passionate about creating extraordinary resident experiences.</li> <li>Creative and resourceful: You're brimming with fresh ideas for events and wellbeing programs.</li> <li>A natural leader: You inspire your team and lead by example.</li> <li>Target-driven: You're motivated to achieve KPIs and income goals.</li> <li>Organized: Excellent at time management, prioritizing tasks, and maintaining high standards.</li></ul>Why Join Us? <ul> <li>Work in a cutting-edge PBSA site that's as inspiring as the community you'll help build.</li> <li>Be part of a company committed to thoughtful, innovative living spaces.</li> <li>Thrive in a role where no two days are the same and your creativity is celebrated.</li></ul>Flexible working hours are required, including occasional weekends and evenings during student intake periods. Take the next step in your career and help us create a community that residents will remember for a lifetime. Apply now and make an impact

Company Description Title: Community Manager Location: Finsbury Square, London Salary:£35,000 Benefits: <ul><li>28 Days holiday including bank holidays</li><li>Plus your birthday off</li><li>3 volunteering days</li><li>3 days grandparent leave</li><li>24 weeks enhanced maternity leave</li><li>Secondary carer leave</li><li>Wedding/commitment day leave</li><li>Free meals on shift</li><li>Bespoke training and development opportunities</li><li>Apprenticeships opportunities for all experience levels</li><li>Pension and life insurance</li><li>Discounts available on our HAPI app; high street shops, holidays &amp; cinema</li><li>Wellbeing hub</li><li>Access to employee assistance programme</li><li>Cycle to work scheme</li></ul>Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you organise and manage events to build relationships, promote collaboration and encourage interactions amongst community members. Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Community Manager who Implements strategies to keep the community engaged and to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Community Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you! Job Description <ul><li>Inspire, collaborate and support to deliver consistently exceptional standards</li><li>Build positive, credible and collaborative relationships &amp; communication methods with clients and other key stakeholders in the business</li><li>Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance</li><li>implements strategies to keep the community engaged, strengthen their loyalty and enhance their user experience with the brand.</li><li>Manage and respond to community comments and feedback, create engaging content and analyse community interactions to better understand their behaviour and preferences</li><li>organise and manage relevant events, fostering an environment of trust and mutual support</li></ul>Qualifications <ul><li>Previous experience commensurate with role</li><li>Have a contagious passion for food and customer service</li><li>Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance </li><li>Excellent delegation and influencing skills</li><li>Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure</li><li>Meticulous organisational abilities; high attention to detail</li><li>Concise and effective verbal and written communication</li><li>Ability to adapt to challenges and opportunities with a solution-oriented perspective</li><li>Excellent strategic thinking and critical reasoning skills</li><li>Works according to the BaxterStorey core values</li></ul>Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&amp;I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team. Videos To Watch <a href="https://youtu.be/kSOvrmDYed0" target="_blank">https://youtu.be/kSOvrmDYed0</a>

We are looking for an experienced House Manager that will play a vital role in overseeing guest services, ensuring a seamless and memorable experience for our guests, while maintaining a safe and secure environment for both guests and staff. The ideal candidate will have a passion for luxury hospitality, excellent leadership skills, and the ability to manage all aspects of the house with a keen eye for detail. About The Stafford London Situated just off Piccadilly, in the heart of historic St James's, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence. The Stafford London is ideal for West End theaters, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground &amp; Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks. Our Benefits includes: • Annual salary package of £40,000 (this amount is inclusive of service charge) • Referral Scheme: £1000 for referring a Chef, £500 for permanent position(terms and conditions applies) • 28 days holiday with increase after 1st year of service, capped at 33 days • Private Healthcare &amp; Life Insurance • A choice of rewards and lifestyle benefits • Access to Wagestream • Training and development opportunities • Interest free season ticket loan • 50% Food and Beverage discount in our venues • Opportunity to be part of a growing team who has potential to achieve great things About the role, what will I be doing? <ul> <li>Act as an ambassador for the property, delivering world-class service to our guests while ensuring adherence to Health &amp; Safety standards and best practices.</li> <li>Oversee all guest services operations, from pre-arrival to post-departure, ensuring an impeccable guest experience.</li> <li>Be a visible presence during peak business times, interact with guests, address their needs, and promptly resolve any issues.</li> <li>Manage and monitor personalised guest service standards, ensuring all guests feel recognised and valued, particularly regular and VIP guests.</li> <li>Take ownership of the smooth operation of all departments, ensuring each shift runs seamlessly.</li> <li>Ensure compliance with all health and safety regulations, including fire marshal duties and emergency procedures.</li> <li>Develop and implement plans to increase guest satisfaction, operational efficiency, and revenue, focusing on occupancy and upselling opportunities.</li> <li>Prepare and submit statistical performance and forecast analysis reports as required.</li> <li>Cover night shifts when required to ensure continuous high standards of service</li> </ul>Who are we looking for? <ul> <li>Proven experience in a similar role within a luxury or boutique hotel setting.</li> <li>Exceptional communication skills and attention to detail.</li> <li>Excellent problem-solving and decision-making abilities, particularly in high-pressure situations.</li> <li>Knowledge of hotel management systems, such as Opera.</li> <li>Ability to work collaboratively across departments to foster a cohesive team environment.</li> <li>Flexibility to be available outside of regular hours as needed.</li> <li>First Aider &amp; experience of crisis management. </li><li>Passion for delivering exceptional guest experiences and driving customer excellence.</li><li>Enthusiasm, confidence, and adaptability in a fast-paced, luxury hospitality environment.</li><li>Organisational skills, with a flexible attitude to handle a variety of tasks.</li><li>Discretion and the ability to maintain confidentiality.</li><li>Commitment to the health, safety, and welfare of all employees and guests.</li> </ul>If that sounds like something you would enjoy doing and you are excited about our restaurant and the team than we would love to get to know you! Please apply now, we are looking forward to receiving your application. The successful candidate must already have eligibility to work in the UK.

House Manager

<h3>Vacancy Description</h3>£25.00 Per Hour • Temporary • 18 hours agoWe are currently recruiting for a fantastic opportunity as my clients Neighbourhood Housing Lead on a temporary basis initially (2 months minimum). The patch location for this role will be Hammersmith &amp; Fulham and Kensington &amp; Chelsea – paying the temp equivalent to £34,904 per annum (FTE plus Essential Car User Allowance if criteria met) and agile working (reporting to office 2 times a week based in Stratford, otherwise out on patch or work from home).Please note that for this role you must hold a full UK driving licence and have access to a vehicle.For the full job description and company details please apply today!Essential Experience:* Housing sector experience and knowledge on all aspects of tenancy management – tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. * Property management – facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. * FRA experience * Experience of working with tenants and/or leaseholders * Risk Management. * Compliance in terms of tenancy management and property management. * Exceptional customer service. * Ability to quickly simplify and disseminate complex information. * Operational knowledge of the regulatory environment for housing associations. * Awareness of budget management and value for money. * A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.Desirable Experience:* IRPM qualification. * Housing qualification. * Extensive property management experience.

60 Jobs in Sevenoaks, UK