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Shropshire Towns and Rural (STAR) Housing are an arms-length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services. Income Officer Shrewsbury based, travel across county. Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer. About the Role As an Income Officer, you will report to an Income Manager, who will support you in your health and safety, training, and development. In this role, you will be responsible for managing a designated income management caseload and ensuring tenants, and other stakeholders receive outstanding service regarding their rent, garage, and other Neighbourhoods-related debt. Key Responsibilities <ul><li>Manage a caseload for income management, including rent, garage, and other related debts.</li><li>Provide the main frontline contact for tenants, , and other stakeholders concerning income management matters.</li><li>Deliver a high-quality, customer-focused service to ensure effective arrears management.</li><li>Work proactively with tenants, colleagues, and partners to recover income, adopting a preventative approach to minimize rent, garage, and other STAR Housing-related debt or void-related income loss.</li><li>Adhere to established processes, policies, and procedures, and contribute to reviews of policy and practice.</li><li>Identify vulnerable individuals and provide them with appropriate support to ensure they are not disadvantaged in the income recovery process.</li></ul>What We're Looking For Whilst income recovery and arrears management experience is desirable, if you have the following we would like to hear from you: <ul><li>Customer-focused and committed to delivering exceptional service.</li><li>Adept at working collaboratively with tenants, colleagues, and partners.</li><li>Proactive in identifying solutions, especially for vulnerable individuals.</li><li>Organized and detail-oriented, ensuring policies and procedures are followed.</li><li>Excellent awareness of time management</li></ul>Why Join Us? This is an opportunity to make a real impact in people's lives by helping them sustain their tenancies and access the support they need. You will be part of a team that values collaboration, innovation, and commitment to improving the community. Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Income Officer

Sales &amp; Service Coordinator - Social Housing Department: Customer Experience Employment Type: Permanent - Full Time Location: Telford Reporting To: Vinnie Jagpal Description At Reconomy Connect, we're changing the way the world thinks about waste. By bringing together several of Reconomy's market-leading brands and specialist services, we're leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change. The Head Office of the Recycling Loop, in Telford you'll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions. Our success is built on four core values: <ul><li>Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development. </li><li>Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression. </li><li>Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services. </li><li>Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact. </li></ul>Whether you're starting your career or looking to take the next step, Reconomy Connect, Telford offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference. About the role As Sales and Service Coordinator within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders. Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future. As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be able to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly. It's important that you work well under pressure, and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer's Service Level Agreements. What we need from you <ul><li>Enthusiastic and customer-focused, with a drive to deliver exemplary service. </li><li>Organised and proactive in managing workloads. </li><li>Creative problem-solver with the confidence to suggest effective solutions. </li><li>A team player who supports colleagues, whether in the same room or a different department. </li><li>Results-oriented, aiming for satisfied customers and achievement of KPIs. </li><li>Motivated for success, whether that's personal career growth or team achievements. </li><li>Competent in Microsoft Office applications. </li></ul>What we offer <ul><li>Financial perks: Pension scheme, length of service rewards, and referral bonuses </li><li>Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts </li><li>Health &amp; wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme </li><li>Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders </li><li>Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme </li><li>Community engagement: Volunteer days and collaboration with local charities </li><li>Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options </li><li>Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change </li></ul>

Sales & Service Coordinator - Social Housing

Job Title: Community Engagement Officer Location: Shrewsbury &amp; Oswestry Contract: Full-Time Salary: £28,000 - £32,000pa ABOUT US Radfield Home Care is a proudly family-owned domiciliary care provider committed to delivering exceptional, person-centred support for older people who wish to remain in the comfort and familiarity of their own homes. With a strong reputation for quality, compassion, and professionalism, we work in partnership with clients, families, and healthcare professionals to ensure each person receives tailored, high-quality care.JOB PURPOSE The Community Engagement Officer plays a vital role in driving the growth and visibility of Radfield Home Care across North West Shropshire. Representing our values-driven, family-focused ethos, you will build meaningful relationships with individuals and organisations that share a passion for delivering exceptional care. You will be responsible for developing and maintaining strong community connections in the area, promoting our services, identifying new client opportunities, supporting local recruitment activity, and championing our BeThere movement. You will help expand Radfield's presence into new territories, ensuring our brand is recognised, trusted, and understood within the local community. This role is ideal for an outgoing, confident individual who thrives on variety, enjoys meeting new people, and excels in building relationships from the ground up. Candidates with experience in retail, retail management, recruitment, sales, marketing, or community-facing roles are particularly encouraged to apply.SKILLS, KNOWLEDGE &amp; QUALIFICATIONS Essential • Minimum 3 years' experience in a similar role (marketing, sales, retail, operations, recruitment, or training). • Confidence and enthusiasm for networking within the local community. • Basic understanding of personal care compliance and CQC regulation. • Strong relationship-building skills with the ability to quickly establish rapport. • A positive, energetic "people person" capable of motivating and influencing others. • Self-motivated, professional, and comfortable working independently. • Competent user of Microsoft Office, Google Suite, CRM systems, and web-based platforms. • Full driving licence and access to a vehicle. Desirable • Experience engaging with diverse stakeholders in sales, recruitment, people management, or similar fields. • Previous experience within the home care sector. • Experience in a supervisory or management position. • Experience using social media for brand awareness or recruitment campaigns.MAIN RESPONSIBILITIES • Build, nurture, and maintain strong community relationships both in person and virtually to support business growth. • Confidently network with stakeholders via face-to-face meetings, telephone, email, and video calls. • Deliver engaging talks, presentations, or workshops on key ageing subjects (e.g., Dementia, Nutrition &amp; Hydration, LGBT+ inclusion). • Support marketing activity, including social media management and community-based campaigns. • Use IT systems effectively, including Microsoft Office, Google Suite, Zoom, Microsoft Teams, and CRM databases, with the ability to adopt new tools when needed. • Use data and analytics to inform decision-making and communicate insights clearly. • Communicate confidently and professionally, demonstrating strong verbal and written skills. • Manage multiple workstreams with excellent organisation and prioritisation. • Work independently, using initiative and demonstrating resilience when faced with challenges. • Work flexibly to meet the needs of the business, including occasional weekends or evenings where required. • Maintain accurate CRM records and follow up on engagement opportunities. Department Care Operations Locations Shrewsbury &amp; Oswestry (Shropshire) Yearly salary 28,000 - 32,000

Community Engagement Officer

Position description Job title Accommodation Manager Contract type Full-time About us Kronospan are seeking an organised, proactive, and hands-on Accommodation Manager to oversee the day-to-day running of our 23-room training centre. This is a varied role ideal for someone who enjoys creating a welcoming, well-maintained environment for residents and contractors and visitors. Main duties and responsibilities • Oversee and carry out all housekeeping operations, ensuring rooms and communal areas are kept clean, tidy, and to a high standard. • Supervision of 1 direct report. • Manage the centre's booking system, including room allocations, check ins, checkouts, and responding to enquiries. • Order and maintain stock levels for housekeeping supplies, toiletries, and food for residents. • Ensure all food handling, storage, and preparation activities comply with current food safety standards. • Maintain awareness of commercial property safety requirements and ensure compliance across the facility. • Coordinate with the Maesgwyn estates team on any exceptional requests. • Monitor occupancy levels and support the smooth running of residential training programmes. • Maintain accurate records and support basic administrative tasks linked to accommodation and hospitality. Including compliance audits and checks for food and safety standards. Requirements • Previous experience in accommodation management, housekeeping, or hospitality is desirable. • Strong organisational and time-management skills. • Confident using digital booking systems and basic IT tools, including online ordering and Microsoft Excel / Outlook. • Knowledge of food safety procedures and an understanding of commercial property safety standards. • A hands-on approach to completing tasks • A practical, customer-focused approach with strong communication skills. • Ability to work independently as well as part of a wider team. • Full UK Driving License What we offer • Competitive Salary • Working hours are Monday to Friday 0800 - 1700, with 1 hours' lunch. • Training and support to help you succeed in the role.

4 Jobs in Shrewsbury, UK