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Housing Options Officer Braintree District Council Temporary, Full Time £31.19 ph (umbrella) Location: Braintree Closing Date: 2nd December 2025 Essex County Council (ECC) are delighted to be supporting Braintree District Council to recruit a Housing Options Officer on a 3-month temporary basis. The Role: The purpose of this role is to provide a front-line, customer-focussed service to individuals and families experiencing housing difficulties. To assess housing needs and provide specialist advice in respect of all housing options in order to prevent and relieve homelessness. When prevention opportunities have been exhausted, to undertake investigations to determine the Council's duties under PtV11 Housing Act 1996, as amended, and ensure that statutory obligations are carried out. Please note you will be required to work on site a minimum of 2 days per week. Please note that this role will be based on site 2-3 days per week and will require you to be on site full time during the initial training period. Accountabilities: The main accountabilities will include, but not be limited to: <ul><li>To provide a comprehensive frontline service to customers seeking advice and assistance</li><li>with regards to their housing needs, irrespective of tenure, either in person or by telephone</li><li>To participate in the Housing Options duty rota (including Triage) and respond to</li><li>emergencies as required</li><li>To take action to prevent and relieve homelessness, including visits to applicants' parents, negotiation with landlords and mortgage companies, referral to other agencies and use of the Council's Homelessness Prevention Fund.</li><li>To provide customers with expert, professional, comprehensive advice and information on</li><li>all aspects of housing options work specific to their assessed needs: including undertaking basic financial and benefits assessments.</li><li>To produce Personalised Housing Plans following assessment of needs; to monitor customers' actions and to perform the authority's actions.</li><li>To help customers access a range of housing opportunities, including social housing, private rented accommodation, supported housing and shared/home ownership and to assess customers' suitability for the Council's Deposit Bond and/or Rental Loan schemes</li><li>To liaise, establish, maintain and develop links with Social Care teams, health providers, Registered Providers, private landlords and other statutory or voluntary agencies as appropriate and ensure that referrals are made as necessary, recorded and followed up as required</li><li>To attend case conferences and joint assessment interviews with Social Care teams or other organisations as necessary</li><li>To facilitate Housing Advice Surgeries and provide out-reach services at other venues as required</li><li>To undertake formal investigations under Pt V11 Housing Act 1996 (as amended) and associated guidance and legislation when homelessness cannot be prevented, and to issue cogent s184 decision letters within required timescales</li></ul>The Experience You Will Bring: To be successful in this post you will need: <ul><li>Good interviewing and interpersonal skills, excellent organisational and communication skills coupled with an empathetic style. Strong IT skills and letter writing skills are also important.</li><li>Experience of providing housing advice to the public and of liaising with other statutory, voluntary or private sector organisations</li><li>Previous experience of working in a housing service or a similar area of work</li><li>Experience of issuing Personalised Housing Plan (PHP)</li><li>Experience of writing s184 decisions</li><li>Willingness to carry out face to face housing options interview with homeless applicants.</li><li>Ability to manage own workload, be proactive while working within a team to achieve team objectives.</li><li>Experience of using Civica (Abritas)</li></ul>Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach which is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it. What should you do next? If you are interested in finding out more about this role, we would love to hear from you. Please visit our Braintree District Council website or apply using the link below Please Note-Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council If you have any queries regarding submitting an application or require anything further, please email <a href="mailto:louise.butler@essex.gov.uk" target="_blank">louise.butler@essex.gov.uk</a>

Housing Options Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Rumsey House - Rochford £17,265 per year (pro rata) 18.75 hours per week 2.5 days a week either Monday - Wednesday or Wednesday - Friday Temporary position for up to 6 months We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team in Rochford, working alongside 8 other Housing Officers. This role is offered on a part time temporary basis until the end of May 2026. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, housing for older people, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, compliance, tenancy management and customer services support. The role of Housing Officer will include: <ul><li>Provide effective tenancy and resident management in line with the prescribed internal policies and good practices to build community cohesion</li><li>Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services' current and future customers and to minimise potential risks</li><li>Ensure the effective management of complaints in line with policy, focusing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence</li><li>Develop, build and maintain relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensure these are acted upon</li><li>Support the service charge setting and scheme accounts production processes. Including ensuring that customer queries are investigated and responded to in a timely manner </li></ul>Skills and experiences: <ul><li>Proven experience of delivering high quality tenancy services</li><li>Proven experience of good practice resident involvement activities</li><li>Working knowledge of relevant regulations and good practice</li><li>Proven experience of analysing and diagnosing problems and implementing solutions</li><li>Experience of using housing management software</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£17,265 per annum (pro rata)</li></ul><ul><li>The full time equivalent salary for this role is £34,531 based on 37.5 hours per week</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 7 December 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Overview Empower change within the Criminal Justice System! Are you prepared to make a profound impact on the lives affected by substance misuse? If so, we're seeking an experienced Drug and Alcohol Worker to join our collaboration with Probation in Medway Kent, offering a genuine opportunity to engage in transformative one-to-one therapeutic work with individuals. Step into the heart of Medway and embrace a remarkable opportunity as a Drug and Alcohol Worker working closely with Probation. This role isn't just about a position; it's a chance to significantly alter the lives of those seeking support, engaging in impactful one-to-one therapeutic work with each individual. you will carry a small caseload which enables you to undertake real therapeutic work. This role extends beyond its scope; it's about transforming lives and making a lasting impact within our communities. Are you ready to be the driving force behind positive change and build bridges to access treatment. Where: Kent Hours: 37.5 hours per week Full Time Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Fixed term for 12 months *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us. </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 3/12/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Rebecca Hayles | <a href="mailto:becky.hayles@cgl.org.uk" target="_blank">becky.hayles@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. We have an exciting opportunity for a Recovery Coordinator to join our St Luke's Service Team, based in Dagenham. who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Dagenham Hours: Full Time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience (Based on full time hours. Pro rata for part time hours) Allowance: £2195.72 Outer London Weighting, pro rata Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to Opiate service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused plan.</li><li>Ensure service users risk assessments are updated within required timeframes or as risk changes.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Apply Today! If you're ready to elevate your career and in making a meaningful impact on the lives of those we work with. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer London Weighting (£2,195.72) Interview Date 12/12/2025 Closing Date 5/12/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Siobhan Packer | <a href="mailto:siobhan.packer@cgl.org.uk" target="_blank">siobhan.packer@cgl.org.uk</a> | 0208 595 1375 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job Description About Us Service Charge Officer (Home Ownership) GRADE 6 Salary £39,276-£42,771 per annum 6 Months Fixed Term At London Borough of Havering's Home Ownership team we are working to improve the service and compliance of leasehold management. We are a large team that manages leasehold compliance, sales and marketing, Right to Buy, income recovery and service charge billing and consultation. We have a varied portfolio of properties across the borough with a growth in new build properties. We are working to increase efficiencies and transparency for our homeowners. About the Job This role plays a key part in leasehold compliance to help the organisation deliver a high quality and accurate service charges to our homeowners. This role is key to service charge compliance. You will be required to use your initiative, manage a process data and meet statutory deadlines. About the You Are you confident with spreadsheets? Are you good at managing data? Are you hard-working? Are you organised and self-motivated? Are you a team-player? Are you interested in learning about leasehold management? Your strong Microsoft Excel skills will be essential to your success in your ability to work as part of the team. Your ability to generate and analyse will allow us to improve our services and reporting. Your passion for excellent customer service will help to drive the service improvements that we are working on. Your initiative and ability to prioritise tasks will support the team's efficiencies in meeting deadlines. You must have: A good level of written and spoken communication skills for record keeping, emails and telephone conversations must be demonstrated through GCSE or NVQ levels. A good level of numeracy to be confident with calculations and updating spreadsheets must be demonstrated through GCSE or NVQ levels. For an informal discussion about the post, please contact Claire Bailey on <a href="mailto:Claire.Bailey@havering.gov.uk" target="_blank">Claire.Bailey@havering.gov.uk</a> The closing date for the receipt of applications is 28th November 2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful and details in relation to interviews will follow. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770. Please view Job Profile here Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. About Us With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. Find out why you should work for Havering Council.

Service Charge Officer

The Vacancy Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GM1 INDHP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

About Us Service Charge Officer (Home Ownership) GRADE 6 Salary £39,276-£42,771 per annum 6 Months Fixed Term At London Borough of Havering's Home Ownership team we are working to improve the service and compliance of leasehold management. We are a large team that manages leasehold compliance, sales and marketing, Right to Buy, income recovery and service charge billing and consultation. We have a varied portfolio of properties across the borough with a growth in new build properties. We are working to increase efficiencies and transparency for our homeowners. About the Job This role plays a key part in leasehold compliance to help the organisation deliver a high quality and accurate service charges to our homeowners. This role is key to service charge compliance. You will be required to use your initiative, manage a process data and meet statutory deadlines. About the You Are you confident with spreadsheets? Are you good at managing data? Are you hard-working? Are you organised and self-motivated? Are you a team-player? Are you interested in learning about leasehold management? Your strong Microsoft Excel skills will be essential to your success in your ability to work as part of the team. Your ability to generate and analyse will allow us to improve our services and reporting. Your passion for excellent customer service will help to drive the service improvements that we are working on. Your initiative and ability to prioritise tasks will support the team's efficiencies in meeting deadlines. You must have: A good level of written and spoken communication skills for record keeping, emails and telephone conversations must be demonstrated through GCSE or NVQ levels. A good level of numeracy to be confident with calculations and updating spreadsheets must be demonstrated through GCSE or NVQ levels. For an informal discussion about the post, please contact Claire Bailey on <a href="mailto:Claire.Bailey@havering.gov.uk" target="_blank">Claire.Bailey@havering.gov.uk</a> The closing date for the receipt of applications is 28th November 2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful and details in relation to interviews will follow. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770. Please view Job Profile here Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. Salary range <ul><li>£39,276 - £42,771 per year</li></ul>

Housing Officer (2 year fixed term) Harlow District Council Harlow District Council Fixed Term, Full Time £37,280 - £39,152 per annum, Grade 11 Location: Harlow Closing Date: 26th November 2025 Essex County Council are delighted to be supporting Harlow District Council in recruiting a Housing Officer (2 year fixed term contract). Please do NOT click apply on the Working or Essex site as you application will not go through OR click on any of the APPLY buttons. Please click here to apply directly to Harlow District Council. Working hours: 37.5 hours per week (banking 30 minutes per week to be used towards the shut down between Christmas and New Year) Are you a motivated professional looking for an opportunity to make a positive difference to the lives of Harlow tenants and their families? Harlow Council is on a mission to transform Harlow's housing. As a Housing Officer you will work as part of a team responsible for management of the councils housing stock, ensuring that customers are given help and support in sustaining their tenancies. You will be directly responsible for the people and property service delivery of areas such as: <ul> <li>Dealing with breaches of tenancy conditions.</li> <li>Responding to reports of anti-social behaviour, including working with our partner agencies to take effective action to tackle unacceptable behaviour.</li> <li>Carrying out tenancy audits, ensuring we understand the needs of our tenants, and addressing any issues arising</li> <li>Dealing with tenancy related issues including successions, assignments and estate related incidents in line with relevant Housing law and the Councils policies.</li> <li>Assisting residents with enquiries regarding their tenancies and leases and providing support where required.</li> <li>Engaging with customers and encouraging their involvement in decisions relating to the Housing Service.</li></ul>The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained. A good working knowledge of housing management, experience in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous together with an understanding of current Housing Legislation and experience of landlord and tenant working. Good knowledge of statutory responsibilities and clear understanding of equality issues in relation to service delivery is required. You will possess excellent people skills, with the ability to communicate effectively and diplomatically at all levels and have a proactive and solution focused approach to problem solving. You will also have good administration and IT skills and be able to work effectively within a pressurised, customer focused environment. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a vehicle or other satisfactory means of transport is required for this post. For an informal discussion about this role, please contact Jennie Kitteridge, Estates and Tenancy Team Leader, on 01279 446294 HTML cleaned and optimized with WordToHTML.net

Housing Officer (2 year fixed term) Harlow District Council

LEARNING AND DEVELOPMENT OFFICER PATIENT TRANSPORT SERVICES (PTS) Kent and Medway area - Hybrid Working £28,500 per annum Full Time, Permanent Excellent Company benefits including Contributory Pension, G4S Life Assurance Scheme, Employee Assistance Programme and subsidised Healthcare Plan About Us G4S Patient Transport Services (PTS) is one of the UK's largest Non-Emergency Patient Transport providers, carrying out over 350,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient-centric transport. About the Role The Learning and Development Officer/Specialist role is a pivotal position in the development of all G4S PTS staff. This role will be responsible for delivering high-quality training programs covering Inductions, continuing professional development and programs designed to support other areas of the G4S network. Experts in their field, such as L&amp;D specialists, may sometimes be requested to provide additional support to staff. As an experienced Learning and Development Officer, you will be responsible for ensuring that the training delivery meets high-quality standards to ensure we equip our staff with the necessary knowledge and skills to provide excellent service, safety, and a patient centred approach to service users across the G4S Patient Transport Services contract. Some of the key responsibilities for this role are; <ul> <li>To provide continuing and ongoing support to staff members throughout their careers, enabling their continued professional development</li> <li>To facilitate educational support, mentorship, and feedback to all staff taking specific and focused responsibility for their education, development and learning</li> <li>To enable and facilitate G4S staff to deliver high-quality pre-hospital patient care by providing innovative, efficient and effective in-house development, training and education</li> <li>Promote high-quality patient care by being an advocate for G4S core values</li> <li>Participate in the development and implementation of service improvement, research and policies, promoting G4S PTS strategic objectives and supporting specific initiatives</li> <li>To participate in the delivery of key objectives as defined by clinical governance / Health and safety legislation and wider legislative bodies</li> <li>To undertake and facilitate additional ad-hoc training as directed</li> <li>Gather information from and provide detailed feedback (in response to verbal/written reports or direct supervision) to staff where necessary to promote a change in behaviour, including communication, discussion and action planning with learners and staff</li> <li>Facilitate the learning and development of staff identified as requiring remedial support in a manner that challenges poor performance and empowers individuals to achieve their potential</li> <li>Act as a positive role model, encouraging transparency and support in an open and honest culture where staff feel able to challenge poor practice and suggest improvements to service delivery and patient care</li> <li>Maintain standards of personal and professional development</li> <li>Deliver all training packages in accordance with awarding body guidelines</li> <li>Maintain accurate training records in accordance with G4S PTS guidelines</li> <li>Play an active role in suggesting course content utilising aids to assist the L&amp;D Manager in developing training packages to support current and future operations</li> </ul>About you The successful candidate will need to demonstrate previous experience within a Learning and Development environment and willing to work towards achieving a minimum Level 3 in Education and Training, Moving and Handling Trainer qualification, First Aid at Work and Automated External Defibrillator Trainer/Assessor if these are not already held. It is essential that you are a dynamic and engaging individual who shares our ethics and values to deliver a first class service and is eager to support the Training deliver. Training by example, with the ability to be resilient, confident with a tenacious can-do attitude. You must have the ability to embrace complexity, be a part of a busy and fast paced environment and be flexible and adaptable to deal with ever-changing scenarios. A proven professional with professionalism and integrity, you will play an integral part of the G4S Patient Transport Services Learning and Development Team. More about us Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process. G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce. Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S. You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.

Learning and Development Officer

Housing Support Worker Building Lives Without Limits Are you ready to change lives-including your own? At East Kent Mencap, we do more than support individuals with a learning disability; we help them smash goals, live without fear, and take their rightful place in society. We're seeking a passionate, dedicated support worker who is eager to join us and make a genuine impact. What's in it for you? • £12.21 per hour • £70.47 sleep-in rate • Enhanced pay on Bank Holidays, Easter, and Christmas • 28 days annual leave (including bank holidays) • Company pension • Casual dress • Competitive benefits package (Blue Light card, shopping discounts, length-of-service holidays, sickness cover, and employee assistance programme) • Ongoing training and development, including fully funded apprenticeships We also offer a safe working environment. About the Role: Whether you're new to this field or bring years of experience, we'll tailor your training and salary to your level. As your skills develop, so will your rewards! We ask that you work towards a Level 2 qualification in Health and Social Care if you haven't already-no worries, we'll support you through an apprenticeship to get there. Why Choose East Kent Mencap? Here, we don't just help people live-we help them thrive. You'll be joining a team that builds independence, ambition, and self-confidence in every individual we support. If you're passionate about enabling people to live without limits and achieve their full potential, this is the place for you. East Kent Mencap is committed to the Equality Act, ensuring safety and protection from harm and harassment for all. We are an equal opportunities employer and welcome applicants from all backgrounds.

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