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Competitive Salary&nbsp;London, &nbsp;N1 9QZYou’re an experienced leader in property and repairs services who will be the face of the repairs team in your region.&nbsp;We’re looking for customer focused individual who understands the importance of resident engagement and communication and drives this message throughout their team.&nbsp;You will be a key contributor to the development and implementation of our new Repair Strategy and lead the integration and transformation of your services.As our Regional Head of Property Services, you’ll be the lead voice and face of our repairs and maintenance operations in the Northeast London region.&nbsp;You’ll bring stability and strategic direction to a large and complex portfolio including responsive repairs, disrepair, voids, aids and adaptations, damp and mould, and planned property services.&nbsp;You’ll also help shape the future of our Repairs Strategy, embedding a culture of accountability, integration and resident-focused delivery.You’ll work closely with senior leaders, contractors, frontline teams and, most importantly, our residents, creating a service that’s consistent, high-quality and built on trust.&nbsp;A key part of our 3-year strategy is to improve resident engagement and communication – this will be through resident surgeries during the day and after working hours. You’ll create a joined-up culture with our housing and operations teams where everyone is working towards the same goal.In this role, you’ll be the go-to lead for all property services in your region, handling high-profile cases and emergency escalations with calm, clarity and care.&nbsp;You’ll set the tone as a visible, accountable and inspiring leader for a multi-functional team and own performance and drive improvement from KPIs and compliance to satisfaction and service quality.&nbsp;You’ll be required to meet with your team and contractors each Monday in the regional office at Kings Cross along with 1-2 days working from an office location.You’ll build strong partnerships across internal teams and external suppliers, ensuring every part of the service works in sync and use data, feedback and insight from regular Works in Progress meetings with contractors and regular solicitors’ meetings to continually review the case load of your region to resolve any blockages to allow a speedy resolution for our residents.You’ll lead contract management, drive value for money, and ensure all work meets regulatory, legal and safety standards.To be successful in this role, you’ll:<ul><li>Be a strong leader with experience in property services, disrepair or repairs operations within a social housing or similar environment.</li><li>Have a good understanding of data and how to use this to drive performance within a team</li><li>Have experience of managing disrepair and major works, void works and delivery</li><li>Have a track record of managing large, cross-functional teams, and getting results that matter</li><li>Possess excellent knowledge of building pathology, and specific experience of building maintenance, contract management and health &amp; safety legislation.</li><li>Be confident in leading through complexity and crisis, with a calm, solutions-focused approach.</li><li>Passion for equity, inclusion and making services work for everyone.</li></ul>At Peabody, we’re all about making a difference to our community and helping people flourish.Here’s what you’ll get when you join us:<ul><li>Flexible and hybrid working</li><li>30 days' annual leave, plus bank holidays</li><li>Up to 10% pension contribution, matched 1:1</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including options for healthcare, dental care, and more</li></ul>Ready to apply?Click ‘Apply’ to send us your CV and tell us why you’re the right fit for this role.<ul><li>Advert Closing Date:&nbsp;20th July</li><li>Interviews:&nbsp;Stage one interviews will take place in person on 24th July. Stage two interviews, including a presentation, will take place in person on 7th August.</li></ul>As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Regional Head of Property Services

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations West Drayton Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Housing Management Coordinator working from our service in St Albans Permanent, part time (18 hpw), working 3 days a week covering 6hrs a day, can be flexible. Pay £12.61 to £13.36 per hour ( £25,8 38 to £30,204) pro rata depending on skills and experience and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Nicholas House, St Albans . As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation ! Typical day as a Housing Management Coordinator <ul> <li> Customer group - Single parent and child service, providing temporary support and accommodation. </li> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> We're open to agreeing a work pattern with you. </li> <li> Based at our service in St Albans. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Summary We're looking for a Premises Officer to help keep our school safe, clean and well-maintained. You will be looking after the buildings and grounds of Harris Primary Academy Peckham Park, making sure everything is secure and ready for learning each day. This role is offered as a fixed-term contract to August 2026. About Us Our academy is a member of the Harris Federation , a group of 55 primary and secondary academies in and around London educating some 44,000 young people. The Harris Federation Teaching School Alliance enables us not only to train and develop teachers and leaders in our own academies, but also to do so for other schools. Each academy is led and run by its Principal and other senior leaders: we are deliberately a federation rather than a chain. What unites us is a culture that ensures the children and teenagers in our schools get an excellent education within a happy, caring and supportive environment. Main Areas of Responsibility Your responsibilities will include: <ul> <li>Following health and safety rules and reporting any hazards or risks</li> <li>Checking and cleaning academy vehicles (if trained to do so)</li> <li>Helping teachers with practical tasks and classroom setups</li> <li>Keeping the site secure, including locking gates and monitoring access</li> <li>Reporting unsafe behaviour or anything that could be a safety risk</li> <li>Carrying out repairs, decorating and general maintenance</li> <li>Supporting and supervising contractors working on-site</li> <li>Keeping the grounds tidy, including litter picking and emptying bins</li> <li>Checking toilets for cleanliness and restocking supplies</li> <li>Walking around the site regularly to keep corridors and outdoor areas clean</li> <li>Helping move furniture for events or exams</li> <li>Reporting broken lights, graffiti or damaged fixtures</li> </ul>Qualifications &amp; Experience We would like to hear from you if you have: <ul> <li>Basic knowledge of health and safety</li> <li>Training or experience in plumbing, maintenance or heating systems</li> <li>Understanding of how heating and ventilation systems work</li> <li>Knowledge of building security and maintenance procedures</li> <li>Experience supervising or supporting others</li> <li>Knowledge of cleaning standards and methods</li> <li>Experience working in a school or with young people</li> <li>Strong DIY skills and hands-on experience</li> <li>Physical fitness to the level required for lifting and manual tasks</li> <li>The ability to spot and report building issues</li> <li>The ability to manage stock and order supplies</li> <li>Willingness to work evenings and weekends when needed</li> <li>The ability to respond to emergencies outside normal hours</li> </ul>For a full job description and person specification, please download the Job Pack. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website. Professional Development &amp; Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. See all the benefits we offer Join our talent network Recruitment of ex-offenders statement Diversity and equality notice Before you start your application... Email communication Please remember to check your junk mail folders for our email communications. You will receive a confirmation email once you submit, or save the progress, of your application. Please check your junk/spam folder and add us to your safe senders list to ensure all future email communication is received. This is important to ensure you are kept up to date on the status of your application and to avoid delays in the recruitment process. Applying online We strongly advise that you complete the personal information section first and then save the progress of your application. You can return at any time to update and complete the rest of the application. Please ensure you regularly save the progress of your application to avoid losing any data. Once saved, you will receive an email with instruction on how to retrieve your application using a unique code. To submit an application, you'll need to have ready: <ul> <li>Personal information about you</li> <li>Details of your education and employment history</li> <li>Details of any qualifications and training gained</li> <li>A CV and/or supporting statement to upload</li> </ul>Using your CV or LinkedIn profile to apply: To reduce the application time, you will have the option to upload a CV or use your LinkedIn profile when applying for the job. The information in your CV or LinkedIn profile will auto populate the relevant sections of the online application, but please ensure you check this before submitting. If you have applied to work with us before, you can reuse and update an existing application. Need any help and support? Visit our Applying page for FAQs and support with completing your application. We look forward to receiving your application.

Premises Officer

The role Do you have experience engaging communities and stakeholders in regeneration projects? If so, we invite you to apply for our Community Engagement Manager role within our Regeneration Directorate. In this position, you'll develop and deliver engagement strategies for a range of schemes, from major multi-phase projects in Hastings to smaller, ongoing developments in London and the South East. We're seeking a strategic and operational leader with strong relationship-building skills to work closely with residents, councillors, and other stakeholders, ensuring positive engagement and risk mitigation throughout each project. You can be based at one of our main offices in either Farringdon, Croydon, Hastings or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. What you'll need <ul> <li>A proven track record of delivering community and stakeholder engagement on regeneration projects of varying size and complexity.</li> <li>Experience of working directly with the public and local communities, ideally in a regeneration capacity.</li> <li>A strong understanding of the development process from inception to handover and the role of local communities and wider stakeholders in regeneration. </li> <li>Experience building relationships with local authority housing and enabling teams as well as local ward Councillors and Cabinet members.</li> <li>Well-developed communication skills (verbal, written and presentation) with the ability to engage, influence and collaborate with a wide range of stakeholders and including at senior levels.</li> <li>You'll be flexible, collaborative, and have a team orientated approach</li> <li>A willingness to work flexibly including evening and weekends to meet customer and business needs.</li></ul>In your supporting statement, it is important that you address how you meet the above criteria providing examples. Closing Date: 3rd August 2025 at 23:59 (We reserve the right to close the advert early if we receive a suitable number of applications). Interview Date: 13th or 14th August 2025 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Community Engagement Manager

£36,477 pa + benefitsPitsea, Essex – covering North East London, North West London, South London or North Counties)Are you a customer-focused professional with knowledge of damp and mould casework? Do you thrive in fast-paced environments and have a passion for delivering high-quality housing services that make a real difference?As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service—focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy.With a strong understanding of current housing legislation, including&nbsp;Awaab’s Law, you’ll take ownership of medium- to high-risk cases—safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints.You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.To succeed in this role, you’ll need to work from the Pitsea office one day per week and spend at least one day in your nominated region (Northeast London, Northwest London, South London, or North Counties). Some flexibility to work outside of core hours or attend resident visits will be required.Your focus will be on getting things right the first time—offering solutions that are timely, safe, and sustainable. You’ll use your excellent communication and IT skills to manage cases, monitor performance, and keep stakeholders informed every step of the way.If you’re an organised, driven, and resident-focused professional with a keen eye for detail and a commitment to service excellence, we want to hear from you.To be successful in this role, you’ll:<ul><li>Have experience of working in housing, building services or a property related field.</li><li>Have knowledge of repairs issues relating to damp and mould and understand the legislation and compliance to ensure best practice.</li><li>Be proficient in problem-solving, able to handle complex customer issues while exploring alternative solutions to achieve satisfactory outcomes.</li><li>Identify vulnerabilities by showing empathy and understanding in resident interactions.</li><li>Be experienced in handling high-risk and escalation cases, ensuring timely and effective resolutions.</li><li>Have strong communication skills and be able to build and maintain effective stakeholder relationships.</li><li>Demonstrate comprehensive knowledge of policies, processes, and legislation, ensuring compliance and best practices.</li></ul>Here are just a few of the benefits of working at Peabody:<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family friendly benefits and access to a discount portal</li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Closing date: 17th July 2025 at midnight.&nbsp;PLEASE NOTE:&nbsp;You must be eligible to work in the UK to apply for this vacancy. &nbsp;Peabody are not able to offer Visa sponsorship.

Damp & Mould Lead

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Duties <ul> <li>Responsible for customer services including complaint resolution</li> <li>Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.</li> <li>Attend all contract meetings and report back to the Head of Region</li> <li>Monitor parts usage and credit returns to procurement department</li> <li>To ensure compliance is met on all contracts</li> <li>Responsible for all financial invoicing on time and chargeable works management</li> <li>Ensure letter procedure is adhered to and take full responsibility for no access procedure</li> <li>Achieving and maintaining 100% compliance on servicing programmes</li> <li>Manage key functions and roles within the Region</li> <li>Be the main link with our clients in terms of contract management</li> <li>Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service</li> <li>Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen</li> <li>Assist in the preparation of bidding and contracting for new work</li> <li>Heavily involved in recruiting and monitoring probationary periods</li> <li>All associated ad-hoc administrative duties</li> </ul>The successful candidate will have <ul> <li>Previous Area Manager experience preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Highly proficient in MS Office, in particular Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations High Wycombe Area Yearly salary £47,500 - £52,500 Employment type Full-time

Area Manager (Social Housing - Domestic Gas)

About The Role Join our team and make a difference! Islington Council aims to be the best Housing Operations service in the country over the next 12 months. If you believe you can contribute to improve our housing services, we would welcome your application for this important position. Are you passionate about creating a more equal and inclusive community? Do you have the skills and experience to manage a locality and provide exceptional housing management services? If so, we have an exciting opportunity for you to join our Housing Operations team as a Senior Housing Officer. As a Senior Housing Officer, you will be instrumental in providing a highly professional and customer-oriented housing management service to the residents of Islington Council in both rented and leasehold accommodations. Your responsibilities will include the operational management of a designated locality, as well as the daily administration of services, ensuring the effective oversight of approximately 500 to 600 tenants and leaseholders' properties. If you are ready to make a positive impact and be part of a team that values, inspires, and empowers its employees, we would love to hear from you. Apply now to become our next Senior Housing Officer and help us achieve our goals and provide the best services possible to our residents. For further information or for an informal conversation about the post, please contact Sinem Yanik (Assistant Director of Hosing Management) at [email protected]. Working for the team, service and our organisation Islington is a place rich with diversity and culture. As a council our sense of purpose couldn't be clearer: we serve. It's in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out 'CARE', which is what we think public service is all about. Our offer to you We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include: <ul> <li>Up to 31 days leave per year, increasing to 36 days after five years of local government service</li> <li>A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week</li> <li>Learning and development opportunities to maximise your potential</li> <li>Competitive pay and a commitment to paying all staff the London Living Wage at minimum</li> <li>Excellent local government pension scheme</li> <li>Cycle to Work scheme and discounted gym memberships</li> <li>Local discounts from restaurants, shops, health and beauty therapists, and more!</li></ul>Recruitment information It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. The post is subject to a Basic DBS check and 3 years referencing. Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Senior Housing Officer

Neighbourhood Response Officer Role Title: Neighbourhood Response Officer Hours: 35 hours per week, Monday-Friday Salary: £30,654 to £38,317 per annum (salary offered dependent on experience) plus London Allowance of £2,739 per annum Location: London areas, based out of our office in Pollards Hill, Mitcham Contract: Permanent You'll be managing a portfolio of our estates across London, carrying out minor communal repairs, adaptations, site safety checks, rubbish removal and completing general caretaking responsibilities including estate inspections and monitoring of cleaning and grounds maintenance. What we're looking for? We're looking for a Neighbourhood Response Officer to join our Neighbourhood Response teams, to cover our homes and communities across London. Your experience of completing general property repairs will be valuable to ensure you're able to provide an effective service in customer homes and communal areas. All our Neighbourhood Response Officers are locksmith trained and will go the extra mile for our customers to ensure their concerns are looked into. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must. You'll be driving a Moat branded van and wearing your Moat uniform with pride, providing our customers with the highest quality service. You'll be provided with full IT equipment including laptop, iPad and mobile phone. For more information please take a look at the job description: neighbourhood-response-officer.pdf To apply: Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Who are we? We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future.Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience. We're proud to have been recognised as one of 'The Sunday Times Best Places to Work' 2025, based on feedback from our colleagues. Why join us? Come and make a difference, grow your career, join a great team and take on new challenges. In return, you'll receive: Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Instagram: @moathomes Facebook: Moat Homes If this sounds like the role for you, apply by 11pm on Thursday 24th July 2025 and be part of something bigger! Interview Date: Interviews will take place on 10th and 11th August 2025. Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>.

Neighbourhood Response Officer

Job Description This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. Salary range: £50,574- £53,607 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time Come make a real difference as a Neighbourhood Manager Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post Come make a real difference as a Neighbourhood Manager As part of our Neighbourhood Management team, you'll play a starring role in making the public realm, a clean and safe environment. As one of our Neighbourhood Managers, you'll act as a conduit between residents and council services and work with the wider team and external partners to get the best outcomes. You will have a direct link to the major contractors who provide a wide variety of services which impact the public realm. You'll work hard to build communities and makes sure our neighbourhoods are places where our residents call home. Spending your days out and about in the community, you'll be highly visible and the first point of contact for residents and stakeholders in your patch. The Person You'll be a true advocate for the resident, visitors and Councillors - building positive relationships and taking ownership of the issues and queries they raise with you. You'll work with the team and external partners to make sure these are resolved, and keeping resident, visitors and Councillors alike updated. You'll get to know your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these. As a true customer champion, you'll take a human-centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for all. Closing date: 20 July 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding 'internal only' roles to external candidates may lead to disciplinary action being taken. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Neighbourhood Manager

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London office. Be a trailblazer in Social Housing software - join as a Professional Services Consultant with MRI Software! Are you ready to be a driving force in transforming social housing? MRI is on a mission to redefine how housing providers make an impact in their communities using innovative software solutions. We're seeking dynamic, enthusiastic, and experienced Housing Consultant to join our ever-growing Professional Services team and help make a real difference. Why you'll love working with us: <ul><li>Meaningful Impact: Make a difference by contributing to the enhancement of social housing operations. Your work will directly impact communities and improve lives.</li><li>Collaborative Culture: Work with a diverse and talented team. Collaboration is at the core of everything we do, fostering an environment where everyone's ideas are valued.</li><li>Professional Growth: Unlock opportunities for career advancement and professional development. We invest in our team members, helping you reach your full potential.</li><li>Innovation Hub: Immerse yourself in a dynamic environment where your ideas matter. Join a team that thrives on creativity and innovation to help our clients get the most from their solutions.</li></ul>Key responsibilities: Social Housing expertise: o Dive deep into social housing practices, regulations, and challenges. o Provide expert advice to clients on how our software solutions can elevate their social housing initiatives. Solution design and customisation: o Collaborate closely with social housing clients to design software solutions that empower their workflows. o Customise and configure our social housing software to meet the unique demands of each client. Implementation and integration: o Lead the charge in implementing and integrating social housing software, ensuring seamless adoption within client organisations. o Provide hands-on advice and guidance during the software implementation phase. Training and documentation for Social Housing professionals: o Develop and deliver engaging training sessions tailored to social housing professionals. o Create comprehensive, user-friendly documentation specific to social housing, including guides and best practices. Requirements <ul><li>In-depth knowledge of social housing processes, regulations, and industry best practices, including housing options, homelessness, temporary accommodation, and allocations policies expertise.</li><li>Proven experience as a consultant in the social housing software domain, or solid user experience as a practitioner.</li><li>Strong functional and technical acumen with the ability to communicate complex concepts in an accessible way.</li><li>Organised, methodical, and with a sound commercial approach.</li><li>Exceptional communication, presentation, and interpersonal skills.</li></ul>We're obsessed with making this the best job you've ever had! <ul><li>We want our teams to love working here, so we've created some incredible perks for you to enjoy:</li><li>Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.</li><li>Enjoy peace of mind over yours and your family's health with our Private Medical Insurance and Health Cash Plan.</li><li>Invest in our competitive Personal Pension plan and help set you up for your future.</li><li>Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).</li><li>Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!</li><li>Income Protection Plans give you the peace of mind you deserve.</li><li>Further your professional development and growth with our generous Tuition Reimbursement Schemes.</li><li>Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!</li></ul>MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space. Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply - we'd love to hear from you! As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Consultant - Social Housing

INTERNAL ONLY VACANCY This vacancy is only available to employees of L&amp;Q and its subsidiaries. Any applications received from external candidates will not be progressed. If anything, in regards to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business. Title: New Homes Coordinator Contracts: 12months Fixed Term Contract, Full-Time Hours: 37.5 hours per week (8:30 AM to 5 PM) Reporting Office: Stratford, London (Must be flexible to travel to sites across London and Counties ) Persona: Agile (20% - 40% Office Based) Salary: £32,007 - £35,388 pa (plus ECU payment of £1,300*) Depending on experience Closing date for completed applications: 17 th July 2025 at 11:59pm Interviews will tentatively be held on 24 th July 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated <ul> <li> Do you enjoy helping people? </li> <li> Are you prepared to go the extra mile to ensure our customers get a great service? </li> <li> Are you able to travel across London and Counties? </li> </ul>If so, you could be the person we are looking for. As a New Homes Coordinator,you will play a key role in delivering high standard home demonstrations for all new build residents upon occupation as part of an efficient customer focussed Aftercare service. This is a fantastic opportunity for someone who enjoys a customer facing role and varied workload, no two days will be the same! This is a fast-paced role and would suit someone who is organised and has a clear and determined approach to problem solving. You will need to have excellent customer service and be able to build strong working relationships with internal and external stakeholders. Your Impact in the Role : <ul> <li> Have an understand of new build defects and be able to diagnose &amp; report to Customer Care/Contractors </li> <li> Work closely with various departments including Sales, Customer Care &amp; Development to ensure our new build properties are to the highest standard before customers move in. </li> <li> You will visit our new developments and work with contractors to fully understand all equipment/ systems installed in our new build homes to ensure you provide informative home demonstrations to customers. </li> <li> Provide first class advice &amp; support to customers while they settle into their new homes, ensuring that all customers throughout our London and Counties developments have received a home demonstration. </li> <li> Manage assigned schemes ensuring customer satisfaction KPIs are met. </li> <li> Be vigilant to any trends regarding defects and inform the New Homes Manager. </li> </ul> What You'll Bring : To excel in this role, you'll need: <ul> <li> A strong &amp; demonstrable commitment to great customer service </li> <li> Excellent verbal, written communication, and presentation skills </li> <li> Ability to convey complex instructions in a clear &amp; concise manner. </li> <li> Punctual and well organised, with the ability to meet deadlines. </li> <li> Ability to build and maintain strong working relationships with internal and external stakeholders. </li> <li> Strong team work ethic with a flexible and cooperative approach to work. </li> <li> Ability to work effectively within a team and independently - there are elements of lone working within the role </li> </ul>If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives, then this could be your next role! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us!

New Homes Coordinator

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Building Safety Manager London (Office and Site Based) £62,919 - £66,231 per year plus Company car or car allowance 35 hours per week We have an opportunity for a Building Safety Manager to join our team, based in London. The main purpose of this role is to manage the Building Safety function across allocated high risk properties within the Sanctuary property portfolio, ensuring full and auditable compliance. The role is primarily focused on buildings in scope of the Building Safety Act. This includes social housing and student flats in Zone 1-2 of London and surrounding areas. The role of Building Safety Manager will include: <ul><li>Lead on the production, updating and submitting of the safety case report. This will include understanding how the building is constructed, to ensure that they are suitably designed and maintained to ensure resident safety</li><li>Identify, monitor and assess building safety risks in the building, including by working with internal fire and compliance teams</li><li>Working directly with residents, as well as those helping to keep them safe, such as on site staff and Housing Officers</li><li>Contribute to the development of policies, procedures and technical guidance notes</li></ul>Skills and experiences: <ul><li>Level 4 or above in a relevant qualification, such as fire safety, construction, or surveying</li><li>Level 6 Diploma in Building Safety Management, or willing to work towards</li><li>Experience of risk management</li><li>Able to apply pragmatic approaches in resolving issues, and understanding legislation ensuring the safety of residents</li><li>Willing to ask questions and understand the unknown</li><li>Excellent customer and staff engagement</li><li>This role will involve driving on company business. To drive a company vehicle, drivers must hold a full valid UK driving licence</li></ul>About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans</li><li>Employee discounts</li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£62,919 per annum (rising to £66,231 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 23 July 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you <a href="mailto:-corporate.recruitment@sanctuary.co.uk" target="_blank">-corporate.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Building Safety Manager

Trainee Housing Support Officer - Customer Access Team 1 x 12 month Fixed Term Vacancy (Secondment available to internal staff if approved) Based at The Woolwich Centre We have an exciting opportunity within our Housing Inclusion Service, for people looking to start their career in housing. The Royal Borough of Greenwich has high levels of housing need, we aim to prevent homelessness wherever possible, by exploring the different housing options available to those at risk of homelessness. Based at The Woolwich Centre, you will work as part of a dedicated team providing the first point of contact for our customers, either in person, over the phone or via email. The successful candidate will be passionate about delivering a first-class customer service experience and need to be committed to providing a high quality of customer care at all times. You will need to be confident working in a fast-paced and demanding environment, be well organised, focused, and able to remain calm and professional under pressure. You should have good knowledge of relevant housing legislation, the ability to work well with partner agencies, and have excellent written and oral communication skills. You should also have the ability to make full use of various IT programs and systems. The job description and person specification are attached, for further information. For an informal discussion about this opportunity, please contactVicky Honey; <a href="mailto:Vicky.Honey@royalgreenwich.gov.uk" target="_blank">Vicky.Honey@royalgreenwich.gov.uk</a> 020 8921 8670 If you require any assistance in viewing or accessing this opportunity, please contact <a href="mailto:recruitment@royalgreenwich.gov.uk" target="_blank">recruitment@royalgreenwich.gov.uk</a> or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Advert Close: All vacancies close at midnight unless otherwise stated. Full Employment History: A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. DBS: This role requires a Basic DBS. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Trainee Housing Support Officer

The role Housing Officer known internally as a Local Housing Manager Location: Covering our properties within the locality of Aylesbury, Wendover, Beaconsfield, Amersham, post codes HP 6, 17,19,21,22, and SL9 Salary Banding Range: £39,841 - £41,937 - Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. The locality of these properties is based within postcode locations Aylesbury, Wendover, Beaconsfield, Amersham, post codes HP 6, 17,19,21,22, and SL9 As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 1 day being spent in-house at our Twickenham office (TW1 3RP) coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can evening work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to complex ASB complaints &amp; cases, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. For contractual purposes please be advised that the location of your office base will be "The Johnson Building, 77 Hatton Garden, Holborn, London, EC1N 8JS" Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing Officer

If anything in regards to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business. Title: Supported Housing Officer Contract Type: Permanent, 35 hours per week Grade: 7 Location: Stratford, London or Trafford, Manchester London Salary: Starting salary £35,951 per annum Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Closing date for completed applications: 23rd July 2025 at 11:59pm Interviews will be held via MS Teams on: 4 th August 2025 Role Profile.pdf An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&amp;Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services primarily for our customers aged 55 and over. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be covering a patch of six schemes across the Medway in Kent and the London Boroughs of Bexley and Richmond providing frontline housing management for our vulnerable customers. You will be responsible for all housing management functions including carrying out health and safety checks, ensuring maintenance or repair work has been carried out, resolving neighbourly disputes or incidents of anti-social behaviour, and offering tenancy advice to our vulnerable customers or their support agencies. You will be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. To be successful in the role you will have: <ul> <li> Housing Management experience working with vulnerable people </li> <li> Working knowledge of Health and safety requirements in relation to property management</li> <li>Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology.</li> <li>Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing.</li> <li>Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others.</li> </ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us!

Supported Housing Officer - 6901

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Camden service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Camden team. We have an exciting opportunity for a Recovery Coordinator to join our Camden Team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Our Camden service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Hours: Full time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience, pro rata for part time hours Allowance: Inner London Weighting of £4,133.14 Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) Closing Date 27/7/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Patrycja Fila | <a href="mailto:patrycja.fila@cgl.org.uk" target="_blank">patrycja.fila@cgl.org.uk</a> | 07435808746 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

About us In Tower Hamlets we are committed to building relationships and strengthening families by working with people in a compassionate and understanding way. We are ambitious for Tower Hamlets children and families and endeavour for every child and young person to be healthy, safe, and successful. Tower Hamlets is a progressive, ambitious, and diverse place to work. We place children and families at the heart of everything that we do and are relentless in our pursuit of positive outcomes for all. Our Better Together Practice Framework is based on the ideas and concepts which underpin Restorative Practice and draws from other strength-based approaches, such as Systemic and Trauma Informed Practice. Our C-Change approach: Connect, Curious, Community, Co-Produce, Collaborate, Check, sets out "6 Cs" for our work with children, young people their parents and carers, and each other. About the role Over the last two years we have seen over 3000 asylum seekers and refugees move into the borough. The team created to support these sanctuary seekers is called the Resettlement &amp; Migration team (RMT), we are looking to recruit a Housing Officer to join the team. The team offer wrap around support to all sanctuary seekers in Tower Hamlets including Ukrainian and Afghan refugees and asylum seekers and receive government grants to do so. The Resettlement &amp; Migration Team lead by example, challenging discrimination, racism and inequality through an inclusive, informed and empowering approach for all residents. This role will serve those who are at risk of homelessness, looking to reduce rough sleeping and ending destitution. The role will aid the integration of sanctuary seekers, build social cohesion in our communities and share best practice with other local authorities. The Housing Officer will be required: 1. To work with and support refugees and those with potential refugee status living in Home Office accommodation, sponsorship placements or making their own arrangements. 2. To work with NASS providers such as Clearsprings and their subcontractors. 3. Welcome Afghan refugees to LAHF properties procured by the LA 4. To arrange, host and manage events and workshops with sanctuary seekers. Facilitate and deliver the workshop so that they can understand their housing options, utilising internal and external stakeholders to assist in delivering relevant information. 5. Produce information sheets and guidance document that can be shared with the community. 6. To support sanctuary seekers to source independent sustainable accommodation in or out of the borough and make referrals to homeless options that the LA have a duty to support. 7. Supporting the Resettlement &amp; Migration team to achieve their integration objectives. The role will be office and community based at the Town Hall in Whitechapel, Children and Family Centres or at NASS accommodation. The role is for a fixed term contract for 12 months. About you • You will have the ability to deliver homelessness prevention and housing option solutions with these being tailored to diverse communities and differing customer needs • The ability to work across boundaries in partnership with all housing sectors and partner agencies. • The ability to communicate effectively verbally and in writing to an excellent standard, giving advice and information sensitively and persuasively. • The ability to negotiate both with homeless people and on their behalf to broker housing solutions. • Excellent IT skills, with the ability to use a range of databases and MS Word and EXCEL to produce a wide range of letters and documents and MS Outlook to process the full range of email and diary functions. • To have an understanding of welfare benefits and have a level of numeracy sufficient to give basic money and housing advice using available tools Requirements For further information regarding the role, please contact Nicola Mutale, Asylum Seeker &amp; Refugee Coordinator: <a href="mailto:nicola.mutale@towerhamlets.gov.uk" target="_blank">nicola.mutale@towerhamlets.gov.uk</a> How to apply This post is open to candidates to apply directly - No referrals from agencies will be accepted. Please fully complete the online application form via our recruitment portal Alvius. We will not consider applications which do not do this. Interviews will take place on 11th, 12th and 13th August 2025. Please hold these dates. Additional Details Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect. Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

Resettlement & Migration Team - Housing Officer

Income Recovery Officer Salary: £34,107 Hours: Full time (35) Location: Hemel Hempstead We're thrilled to announce a new opportunity for an Income Recovery Officer. In this role, the successful candidate will maintain precise records, build positive relationships with tenants, and contribute to the enhancement of monitoring systems. Responsibilities also include staying informed about relevant legislation, participating in meetings, and ensuring all tasks are carried out in accordance with established policies and best practices. Key Responsibilities: <ul><li>Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.</li><li>Prepare and serve legal notices and represent Hightown in possession cases as necessary.</li><li>Conduct home visits to tenants as required by tenancy conduct or procedures.</li><li>Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.</li><li>Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.</li><li>Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.</li></ul>Experience and Qualifications Required: <ul><li>Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.</li><li>Educated to GCSE level with a grade C or above in English and Maths.</li><li>Proficient in using computer systems, including spreadsheets and various software packages.</li><li>Knowledge and understanding of Housing and Welfare benefits.</li><li>Previous experience engaging with customers or service users.</li></ul>Why Join Us? Competitive Salary: £34,107 Generous Leave: 33 days of annual leave including Bank Holidays (pro rata). Bonuses and Benefits: Monthly attendance bonus, life assurance (3x salary), and retail discounts. Career Development: Access to training and development opportunities Wellbeing Support: Health and wellbeing services. Fitness Facilities: Free access to our on-site gym. About Us: Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services. With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities &amp; Disability Confident Employer.

Income Recovery Officer

Job Introduction What you'll do Are you looking for a fulfilling and rewarding career opportunity working for one of London's biggest housing associations, Notting Hill Genesis? Can you provide a first-class service to enhance and improve the customer satisfaction of our residents? Notting Hill Genesis are offering a fantastic opportunity to join us as a Service Charge Officer in our Service Charge Operations Team working alongside our P&amp;E, C&amp;S &amp; EMA teams, supporting two service charge business partners. As a Service Charge Officer, you will support our customers and operational colleagues to provide a high-quality service to our residents that helps us to meet our six priorities as outlined in our customer strategy. This role is based in the office/on-site for a minimum of 3 days per week. How you'll do it <ul><li>Support the delivery of a comprehensive service charge management framework. Assist in identifying high risk schemes and support the implementation of action plans to ensure business risks are mitigated and customer centric outcomes delivered. </li><li>Work with the Business Partners to proactively engage with your operational colleagues to ensure service charge priorities are delivered. Be responsive and can do in the face of queries.</li><li>Support the effective delivery of all aspects of the service charge cycle, including meaningful consultation with residents on service charge budgets, robust in-year variance reporting and quality end of year reconciliations/accounts.</li><li>Support the effective resolution of disputes, mediation, or First Tier Tribunal (FTT) processes, providing first class expertise to service charge and operational colleagues.</li><li>Support the compliant delivery of Qualifying Long Term Agreements (QLTAs)</li><li>Assist with spot checks on key schemes to provide Quality Assurance and implement action plans where necessary.</li><li>Support effective systems and data management in relation to service charges, including the processing and dissemination of all documentation related to the service charge cycle.</li><li>Where necessary, manage supplier invoices and purchase orders to ensure costs are coded correctly. Work with the Business Partners to ensure costs not coded correctly to schemes reach their rightful home.</li><li>Work with operational colleagues to develop value for money services, where cost pressures are mitigated for residents and all appropriate costs recouped for the business.</li><li>Work with your service charge colleagues to collectively become a centre of excellence for service charge practice, learning from other providers to continually amend and develop practices for the benefit of the business and residents.</li></ul>The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Under two Service Charge Business Partners, you will work alongside other Service Charge Officer peers to work consistently and share best practice. You will be proficient with excel and numbers and be confident with service charge compliance legislation. You will be as comfortable working with numbers and spreadsheets, as getting out and about with local officers to see how service charges come to life when mapped onto the properties in your region. A strong communicator, both written and verbal, you will play a key role in motivating and supporting operational staff in breaking down service charge accounts for residents. You will have the talent to explain how service charges work in a clear, accessible, and inclusive manner. You can break down jargon and complicated processes and communicate these clearly to operational colleagues and residents alike. You seek solutions and proactively identify risks to flag these to stakeholders. Above all else, you take pride in your work and seek to establish a culture of service improvement. As a resident advocate, you see how your work affects residents and the part you play. <ul><li>Understanding and experience of working compliantly with varying service charge regimes (fixed and variable).</li><li>Experience of reading and understanding tenancy agreements, leases, deeds of transfer etc.</li><li>Experience of building and managing effective relationships with a range of stakeholders, ideally in a matrix way across teams. </li><li>Experience of effective analysis of complex data to make business decisions. </li><li>Excellent interpersonal skills. </li><li>Strong IT skills, including advanced Excel. </li><li>Awareness of the RICS service charge residential code and ICAEW tech 03/11 and how to apply them.</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Closing date is midnight 20th July 2025 Step 2: Successful candidates will be invited to interview and to present a presentation Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:recruitmentteam@nhg.org.uk" target="_blank">recruitmentteam@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity

Service Charge Officer

Origin - Great homes, positive people and strong communities An inspiring past and a bright future Building Safety Manager - Fixed Term Contract until 31 March 2026 - £75,019 Per Annum + Benefits A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Building Safety Manager We are seeking an experienced and highly motivated Building Safety Manager to join our team at Origin Housing. As a subject matter expert on Building Safety, you will support Origin Housing to achieve their responsibilities in relation to the Building Safety Act, supporting legislation and guidance. You will proactively provide guidance, assistance and support working with wider teams to promote a positive building safety culture and best practice building safety management. What you'll do <ul> <li>Support the development of Safety Case reviews and digital records as detailed within the Building Safety Act, prepare safety case reports for the Regulator and ensure that buildings remain compliant to and meet license requirements.</li> <li>To lead and manage the Building a Safer Future team (BSF) and the delivery of specialist building surveys for:</li> <li>Buildings in scope under the Building Safety Act</li> <li>Special projects to investigate and remedy major structural and/or fire safety defects; manage remedial works under the Building a Safer Future programme</li> <li>Explain and implement a formal approach to building safety management demonstrating how hazards and risks, including those arising from temporary works and maintenance, can be reduced through various means.</li> <li>Development and implement strategies required to achieve safety throughout the building in conjunction with occupants and other key stakeholders, including emergency services, service providers, contractors and suppliers</li> <li>Ensure the building safety team is able to provide extensive technical guidance to support the construction process from the outset including fire strategies, retrospective repairs and maintenance and planned preventative maintenance. (PPM)</li> <li>Lead, manage and motivate the team, monitoring and appraising performance, allocating works and ensuring that all team members' responsibilities are carried out effectively and in a timely manner.</li> </ul>What you'll need <ul> <li>Member of the Institute Fire Engineers (MIFireE [SB1] )</li> <li>CIOB Building Safety Diploma</li> <li>Construction related or engineering degree</li> <li>Minimum Level 4 Diploma in Fire Safety or equivalent</li> <li>NEBOSH Fire/General Certificate or equivalent</li> <li>Will have a working knowledge of the fire engineered solutions that can contribute to fire strategies.</li> <li>Will be able to interpret complex fire safety solutions that can contribute to fire strategies</li> </ul>Our Values Our core values are at the heart of how we work <ul> <li>Take the lead</li> <li>Create energy</li> <li>Build trust</li> <li>Be generous</li> <li>Stay grounded</li> <li>Remember the little things</li> </ul>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul> <li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li> <li>Salary £75,019 PA + Benefits.</li> <li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li> <li>2 additional 'giving something back' volunteer days</li> <li>A pension scheme with contributions up to 8% of your salary</li> <li>Family leave, compassionate leave and enhanced maternity pay</li> <li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li> <li>Interest free loans to help spread the cost of a season ticket or another big purchase</li> <li>Annual staff conference, team away days and annual team meal allowance</li> <li>Access to Perk Box for fantastic savings on everyday purchases and much more</li> <li>Free employee assistance programme</li> <li>Opportunities to join staff network groups</li> <li>Refer a friend bonus</li> </ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Building Safety Manager outlined above. Closing date for applications: Sunday 3rd August 2025. Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Department Health and Safety Locations Origin Housing Head Office, London Remote status Hybrid Yearly salary 75,019 Employment type Contract

Job Description Job Title:Resident Liaison Officer Contract Type: Permanent Salary: £34,238.41 per annum Working Hours: full time 35 hours per week Working Pattern: Monday to Friday- Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Resident Liaison Officer As a Resident Liaison Officer (RLO) you will play a crucial role in the Major Works Team, acting as the primary point of contact between residents and the property services department during the execution of major works projects. The RLO ensures effective communication, addresses resident concerns, and facilitates smooth project delivery with minimal disruption to residents. This role requires strong interpersonal skills, a proactive approach, and a commitment to customer satisfaction. About you We are looking for someone with <ul> <li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving and conflict resolution abilities.</li> <li>Proficient in Microsoft Office Suite (Word, Excel, Outlook).</li> <li>Ability to work independently and as part of a team..</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile 1. Resident Communication: <ul> <li>Serve as the main contact for residents, providing clear and consistent communication regarding major works projects.</li> <li>Distribute project information, schedules, and updates through various channels (e.g., newsletters, meetings, emails).</li> <li>Address resident queries, concerns, and complaints promptly and professionally.</li> <li>Lead on any decant requirements as a result of Major Works.</li></ul>2. Resident Engagement: <ul> <li>Organise and conduct resident meetings, drop-in sessions, and one-on-one consultations to discuss project plans, timelines, and impacts.</li> <li>Gather and relay resident feedback to the project team to ensure their needs and concerns are considered.</li> <li>Build and maintain positive relationships with residents to foster trust and cooperation.</li></ul>3. Project Coordination: <ul> <li>Collaborate with the Major Works Delivery Manager and project team to understand project scope, schedule, and potential resident impacts.</li> <li>Assist in planning and implementing strategies to minimise disruption to residents during major works.</li> <li>Monitor project progress and communicate any changes or delays to residents in a timely manner.</li></ul>4. Documentation and Reporting: <ul> <li>Maintain accurate records of resident interactions, concerns, and resolutions.</li> <li>Prepare regular reports on resident engagement activities, issues raised, and actions taken.</li> <li>Ensure all communication materials are clear, accurate, and up-to-date.</li></ul>5. Support Services: <ul> <li>Provide support and guidance to residents regarding temporary relocations, alternative accommodation, and other logistical arrangements as needed.</li> <li>Coordinate with support services to address specific resident needs, such as accessibility requirements or special assistance.</li> <li>Ensure residents are informed about safety procedures and emergency contacts during the project.</li></ul>6. Quality Assurance: <ul> <li>Conduct regular site visits to engage with residents and address any on-site concerns.</li> <li>Monitor resident satisfaction and work with the project team to resolve any issues impacting the resident experience.</li> <li>Ensure that all interactions with residents comply with organisational policies and relevant regulations.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving and conflict resolution abilities.</li> <li>Proficient in Microsoft Office Suite (Word, Excel, Outlook).</li> <li>Ability to work independently and as part of a team.</li> <li>Strong organisational and time management skills.</li></ul> Desirable <ul> <li>Knowledge: Understanding of construction and property management processes, as well as relevant health and safety regulations, is beneficial.</li></ul>Qualifications and Experience <ul> <li>Education: diploma or equivalent. Additional qualifications in customer service, communications, or a related field are advantageous.</li> <li>Experience: Minimum of 3-5 years of experience in a customer-facing role, preferably within the property services, construction, or housing sectors.</li></ul>Personal Attributes <ul> <li>Empathetic and patient with a genuine concern for resident well-being.</li> <li>Proactive and solution-oriented mindset.</li> <li>Strong attention to detail and commitment to excellence.</li> <li>High level of integrity and professionalism.</li> <li>Ability to handle sensitive situations with tact and discretion.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Resident Liaison Officer

Housing Manager Hybrid working covering a patch located in Barnett, London and Office location Harrow. Permanent Salary circa £32,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan Home, a place where you belong This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Northwest London. As our Housing Manager you'll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. Typical day as a Housing Manager <ul> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. </li> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). </li> <li> Through v isibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! About You <ul> <li> Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too! </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> This is a hybrid role and in an average week, you'll spend time working from our community patches, Home or our Office in Harrow. </li> <li> Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office. </li> <li> There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview </li> <li> We work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

Resident Liaison Officer The Royal Borough of Greenwich have an exciting opportunity to join our expanding Building and Fire Safety Team, this newly created role will a play pivotal part in engaging with residents and proactively monitoring/implementing building and fire safety measures across the housing stock. You will be part of a friendly, driven and committed team, working directly with residents, contractors, and colleagues to enhance resident safety and satisfaction. If you enjoy problem-solving, engagement, and making a difference in local communities, this is the role for you! The ideal candidate will have experience in engaging with residents and knowledge of fire safety measures utilised in high rise buildings and social housing stock. You must hold a current driving license and have use of own car. Key Responsibilities Support and deliver resident engagement and communication strategies. Act as the key liaison between residents, leaseholders, RBG teams and contractors. Manage front line building and fire safety issues across sites, ensuring RBG are meeting the requirements of the Regulatory Reform (Fire Safety) Order 2005, Building Safety Act 2024 and other associated legislation across our housing stock. Proactively promote collaborative working between RBG and residents, to include events, on site engagement, and organising safety information drop-in sessions on estate-based projects. Liaise with residents on access arrangements. Proactively monitor and raise any compliance issues on site. Engage with vulnerable residents via home fire safety visits and carry out Person Centred Fire Risk Assessments (PCFRA's). Respond to end user feedback and complaints. This is an exciting opportunity to take on a role that contributes to shaping the future of thefire safety team and ensuring our resident safety obligations are met. For an informal discussion about this opportunity, please contactLiam Baker; <a href="mailto:liam.baker@royalgreenwich.gov.uk" target="_blank">liam.baker@royalgreenwich.gov.uk</a> . If you require any assistance in viewing or accessing this opportunity, please contact <a href="mailto:recruitment@royalgreenwich.gov.uk" target="_blank">recruitment@royalgreenwich.gov.uk</a> or call 020-8921-8977 Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received. Advert Close: All vacancies close at midnight unless otherwise stated. How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Overview Exciting Opportunity: Recovery Coordinator At CGL we are driven by a purpose: to transform lives. With compassion, respect, and determination, we provide tailored care that meets the unique needs of every individual, helping them reclaim their futures and embrace brighter tomorrows. We stand by our core values: open, compassionate, bold. These values guide everything we do-empowering people to grow, change, and thrive. We are looking for a dedicated and skilled Recovery Coordinator to join our vibrant team. In this role, you'll be at the heart of supporting individuals, ensuring they receive the right interventions at the right time to help them achieve their goals. With this role you'll work as part of our passionate Recovery Support team in Tower Hamlets, delivering person centred care and providing one-to-one and group-based support. Together, we'll help people take control of their recovery and build brighter futures. If you're ready to bring your skills, resilience, and passion to a role where every day matters, then we want you on our team. Location: Tower Hamlets Part Time Hours: 22.5 hours per week Full Time Salary Range: £27,861.26 - £32,002.35 (dependent on experience, pro rata for part-time hours) Allowances: £4133.14 Inner London Weighting (pro rata for part time hours) * Pease note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities What You'll Do: <ul><li>Support people from their first contact with our service through their entire recovery journey.</li><li>Provide screening, assessments, and recovery planning, tailoring interventions to meet each person's unique needs.</li><li>Support individuals, families, and communities by reducing the harms associated with substance use.</li><li>Facilitate group sessions and one-to-one interventions, helping people engage with their individual treatment plans.</li><li>Advocate for those we support, ensuring access to partner agencies and community resources.</li><li>Promote recovery, resilience, and peer support, enabling people to rebuild their lives.</li></ul>Who We're Looking For: <ul><li>A strong understanding of substance misuse and experience in a related field.</li><li>Excellent communication skills-both written and verbal-alongside strong IT proficiency.</li><li>Ability to work independently, prioritise tasks effectively, and manage a caseload.</li><li>Knowledge of mental health services, interventions, and best practices.</li><li>A team player with great interpersonal skills, able to collaborate with internal and external partners.</li><li>Someone open to learning and development, committed to improving their skills and helping others grow.</li></ul>Why Join Us? <ul><li>Work-Life Balance: 25 days of annual leave (plus bank holidays), increasing to 30 days over five years.</li><li>Well-being Support: A paid wellness hour each week and access to our Wellness Hub and Employee Assistance Programme.</li><li>Career Growth: Training, development, and progression opportunities to support your professional journey.</li><li>Perks &amp; Benefits: Discounts on shopping, cinema, holidays, and more. </li><li>A Supportive Team: Work alongside passionate people who care about making a difference.</li><li>Refer-a-Friend Scheme: Earn rewards for recommending great people to join us.</li></ul>Ready to Make a Difference? If you're passionate about supporting people to make positive changes in their lives, we'd love to hear from you. Apply now and help us build a healthier, more empowered community in Waltham Forest. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (ww Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) Interview Date 31/7/2025 Closing Date 25/7/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Summer Brighton | <a href="mailto:summer.brighton@cgl.org.uk" target="_blank">summer.brighton@cgl.org.uk</a> | 07867377823 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

58 Jobs in St Albans, UK