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The Vacancy We are excited to offer a fantastic opportunity for a Resident Liaison Officer to join our Property Services planned maintenance team at Wates in the Cambridge area. This position is a FIXED TERM CONTRACT for 12 MONTHS. As a Resident Liaison Officer (RLO), you will be the primary point of contact for residents on your projects. You will support the Project Manager by prioritizing residents' needs and addressing any concerns during site works. Your role will be vital in fostering a safe, secure, and positive living environment. You will work closely with site staff to minimize disruptions, ensuring clear and proactive communication and meticulous planning to build trust and deliver a seamless, customer-centric experience. Key Responsibilities: <ul> <li>Attend regular meetings with client representatives and tenants to ensure the highest level of customer service.</li> <li>Adopt a consistent approach to customer care across the contract.</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site database to reflect ongoing works.</li></ul>We are looking for a candidate with experience as a Resident Liaison Officer, ideally from a social housing background, although this is not essential. This role is centered around customer service, so applicants with a strong background in this area are encouraged to apply. As the role is a mix of site and office work you will need to have a full clean driving license and be flexible with travel. Due to the nature of the position, a Basic Disclosure and Barring Service Check (DBS) will be required at the offer stage. Applicants with criminal convictions will be assessed individually; we do not discriminate based on criminal records or the details of disclosed offenses. Additionally, some roles may be subject to further pre-employment checks. To learn more about the checks included in this process, please visit: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

About the job Salary: £97,746 - £103,605 a year plus £3990 car benefit allowance Hours per week: As and when required Contract type: Permanent Are you ready to lead a bold, values-driven housing agenda and shape the future of housing in one of the UK's most diverse and dynamic towns? Luton Council is seeking a Director of Housing to lead and transform high-performing, customer-focused services across housing operations, needs and homelessness playing a pivotal role in delivering our ambitious Luton 2040 vision to eradicate poverty, reduce inequality, and ensure access to good quality, affordable homes in a vibrant, forward-thinking town. As Director of Housing, you will be the Council's strategic and operational lead for all housing functions, with responsibility for a £22 million budget, 7,700 council homes, and services supporting our 225,000 residents including more than 1,100 in temporary accommodation. You will be accountable for: • Fulfilling all statutory housing duties, including homelessness prevention, HRA business planning, and compliance with key legislation and regulation. • Driving transformation across homelessness, housing management and temporary accommodation, with a strong emphasis on tenant satisfaction, service excellence and financial sustainability. • Advising and working with elected Members to shape strategy, policy and delivery aligned to Luton 2040. • Leading effective engagement with tenants, leaseholders and community panels to ensure inclusive and responsive services. • Working collaboratively with the Director of Property and Housing Delivery to ensure tenants and leaseholders receive good value and effective repairs, asset and estate management services • Act as Board Member on our wholly owned company Foxhall Homes to ensure affordable housing delivery and the effective sourcing and acquisition of temporary accommodation. Acting as Luton's housing ambassador locally, sub-regionally and nationally. This is a role with real impact, addressing poverty, contributing to climate goals through sustainable homes, and improving wellbeing for some of the town's most vulnerable residents. About you We are looking for a housing leader with: • Significant senior experience in local authority housing services, with a strong understanding of the Housing Act, HRA, and regulatory frameworks. • A track record of transformation, innovation and delivering improved outcomes in complex housing environments. • Strategic vision combined with operational grip - able to manage risk, assure compliance, and inspire large multidisciplinary teams. • Political astuteness and the ability to influence and collaborate across organisational and sector boundaries. • A strong personal commitment to inclusion, social justice and improving life chances. Join us and be part of a council that is determined to make a lasting difference. About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision. Application Process For further information or a confidential discussion, please contact our retained consultant at Penna: Bruna Varante on 07858 306725 or email: <a href="mailto:bruna.varante@penna.com" target="_blank">bruna.varante@penna.com</a> Ali Tasker on 07514 728114 or email: <a href="mailto:ali.tasker@penna.com" target="_blank">ali.tasker@penna.com</a> Amin Aziz - 07709 514141 or email <a href="mailto:amin.aziz@penna.com" target="_blank">amin.aziz@penna.com</a> On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel

Director of Housing

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Cambridge Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.6 - £32,002.35 (based on full time hours, pro rata for part time) *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Rakesh Singh | <a href="mailto:rakesh.singh@cgl.org.uk" target="_blank">rakesh.singh@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Facilities Officer - £ 32,178 per annum - Full time (35 hours per week) Join Our Team as a Facilities Officer! Are you a hands-on, proactive individual with a passion for maintaining high standards in a professional environment? Hightown is looking for a Facilities Officer to ensure the smooth running of Hightown House and the Caretakers' Unit. This is a varied and rewarding role where no two days are the same-you'll be responsible for everything from health and safety checks to managing cleaning standards, car parking, and grounds maintenance. If you enjoy problem-solving, take pride in your work, and thrive in a busy environment, we'd love to hear from you. This role is ideal for someone who is organised, practical, and committed to creating a safe, clean, and welcoming workplace. You'll be the go-to person for ensuring our facilities are running efficiently and will play a key role in supporting the wider team. Key Responsibilities as a Facilities Officer: <ul><li>Reporting and following up on repairs, liaising with contractors and caretakers to ensure timely resolutions.</li><li>Conducting regular checks and testing of fire alarms, emergency lighting, intruder alarms, and legionella controls.</li><li>Managing CCTV systems, entry fobs, and ensuring office equipment is serviced and maintained.</li><li>Overseeing the cleanliness and readiness of meeting rooms, kitchens, and communal areas throughout the day.</li><li>Monitoring and maintaining external grounds, including litter picking, weeding, and seasonal gritting.</li><li>Ensuring compliance with health and safety standards through daily inspections and regular fire drills.</li><li>Managing car park usage, resolving barrier issues, and enforcing parking policies.</li></ul>The ideal candidate will have: <ul><li>A practical, hands-on approach with experience in facilities or building maintenance.</li><li>Strong organisational skills and the ability to manage multiple tasks efficiently.</li><li>Knowledge of health and safety regulations and experience conducting routine safety checks.</li><li>Confidence in liaising with contractors, suppliers, and internal teams.</li><li>Flexibility to work outside of standard hours when required.</li><li>Basic IT skills for logging reports, managing CCTV, and ordering supplies.</li><li>A proactive attitude and a commitment to maintaining high standards across all areas of responsibility.</li></ul>Why Join Us as a Facilities Officer? <ul><li>Opportunities for career growth and development.</li><li>Work in a collaborative and supportive team environment.</li><li>33 days of annual leave including Bank Holidays</li><li>Competitive salary of £32,178 per annum (35-hour week)</li><li>Monthly attendance bonus</li><li>Life assurance cover (three times your annual salary)</li><li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li><li>Ongoing training opportunities to develop your career</li><li>Employee support and health &amp; wellbeing services</li></ul><ul><li>Free access to on-site gym</li></ul>Ready to take on a key role in keeping Hightown House running smoothly? Apply to be our new Facilities Officer and be part of a team that values professionalism, care, and community. We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out. Hightown is an Equal Opportunities Employer

Facilities Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Elliott Court, Dunstable Hertfordshire. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Purpose of the role Whipsnade Zoo engages with diverse communities through education and outreach programmes, helping to connect people with nature and inspire positive action for wildlife. We are currently seeking a Community Programme Support Officer who will play a key role in delivering inclusive and impactful community experiences at Whipsnade Zoo. The primary focus of the role is to support our Supported Volunteering Programme, which works in partnership with local charities and councils to help individuals build employability skills through meaningful volunteering opportunities. This role supports both the delivery (approx. 70%) and coordination (approx. 30%) of a diverse range of activities designed to create positive, educational, and inclusive experiences for community visitors. This is a fantastic opportunity to make a real difference by supporting inclusive programmes that both empowers and connects communities with nature. This is a 1-year fixed-term contract, based on a 37.5 hour working week. The role requires occasional evening work and availability for weekend working on a monthly basis. Key responsibilities: <ul> <li>Delivery &amp; Engagement: Support the planning and delivery of inclusive activities, workshops, and training to ensure positive learning experiences for community groups and volunteers.</li> <li> Administration &amp; Coordination: Manage administrative tasks including enquiries, stakeholder communication, rota creation, and overseeing the community bookings system.</li> <li>Relationship Building: Build and maintain positive relationships with community partners, volunteers, and advisory groups to support meaningful engagement and participation.</li> <li>Programme Support &amp; Improvement: Assist with ongoing evaluation by collecting data, maintaining and preparing resources and spaces, and supporting improvements to the Zoo experience for community and general visitors.</li></ul>About You <ul> <li>Experience delivering programmes in either a formal or informal environment. </li> <li>Confidence in engaging with diverse audiences. Experience delivering presentations, talks and events would be beneficial.</li> <li>Able to ascertain the needs of their audience and adapt their delivery of a programme accordingly.</li> <li>Good knowledge of current environmental issues and sustainable actions that can be promoted to mitigate environmental impact.</li> <li>An understanding of the role that zoos, and other informal learning environments, can play in engaging the public in environmental issues.</li> <li>Thrives when working outside and able to work in all weather conditions.</li> <li>Strong commitment to creating a culture that lives ZSL values and commitment to safeguarding, equality and diversity (collaborative, inspiring, inclusive, innovative, impactful and ethical).</li></ul>As the post involves working with children and vulnerable adults, an enhanced DBS check will be required. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK. We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. About Us We're ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we're working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. What do we offer? At ZSL, we are proud of our approach to employee benefits. Our benefits include: <ul> <li>Our vision and purpose - you'll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct </li> <li>Pension scheme - we offer a generous pension scheme with up to 12% contributory pension</li> <li>Flexible working - talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you </li> <li>Holidays - 25 days annual leave allowance, plus UK bank holidays Wellbeing - access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme </li> <li>Life assurance - eligible employees will be enrolled in ZSL's life assurance scheme from their first day </li> <li>Complimentary tickets - annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops </li> <li>Cycle2Work - our cycle to work scheme enables you to lease a bicycle </li> <li>Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work </li> <li>Family friendly policies - we offer enhanced maternity, paternity, and adoption packages </li></ul>NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.

Community Engagement Officer

Your typical day could start with a welcome visit to new tenants who've just moved in, before you go to a Residents' Association meeting to hear about any concerns around their tenancy or local issues on their estate. Then you might be inspecting your estates with a colleague from Repairs or Estates Services, before heading across to meet a vulnerable resident who needs your help. As a Neighbourhood Manager, you'll work in your designated neighbourhood with a requirement to work from the Houghton Regis office. You'll be the 'face of Peabody' and no one day is the same. You'll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. You'll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody's service to them and ensuring we take full account of their needs. Your role covers all aspects of tenancy and housing management - everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and resident satisfaction. You're a people person who likes to get things done. You'll enjoy working collaboratively with other teams and you're first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. If you're creative in your problem-solving, energised by supporting your residents and, like us, committed to helping people flourish, we want to hear from you. To be successful in this role, you're: <ul> <li>experienced within a customer facing role, preferably within housing management and ideally within the social housing sector.</li> <li>knowledgeable in tenancy and leasehold management and enforcement, with experience of safeguarding.</li> <li>resilient with a positive, flexible, compassionate and can-do approach.</li> <li>organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively.</li> <li>be prepared to undertake a level 3 qualification in Housing Management if not already held.</li></ul>For more information please download the role profile. This role will require a Basic DBS check. Please note: This role will involve covering areas in Milton Keynes and Bedford. As travel between sites is essential, a full UK driving licence and access to a suitable vehicle are required. You'll need to be in the office for a minimum of 2 days per week and the remaining time you'll be able to work remotely. Here are just a few of the benefits of working at Peabody: <ul> <li>30 days' annual holiday, plus bank holidays </li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li> <li>the opportunity to broaden your skills and enhance your professional development </li></ul>Are you ready to apply? Please click on the 'Apply Now' button and submit both your CV and a bit about why we should consider you for the role. If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a> We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will take place on Thursday 26 June 2025 PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Neighbourhood Manager

Overview Change, Grow, Live services and staff provide wraparound support to rough sleepers and will work directly with emergency accommodation to support the staff with this group of people. We are looking for enthusiastic individuals and friendly faces to help support people in leading healthier lives. A fantastic, new opportunity has arisen to become a Rough Sleepers and Homeless Recovery Coordinator, supporting rough sleeping individuals throughout their treatment journey and successfully supporting their move on into suitable housing arrangements. We are hoping this role will be for you. You will focus on engaging with people who have a history of rough sleeping and substance misuse. You will have some experience of engaging with individuals with multiple and/or complex needs and demonstrate a determined approach to finding solutions. Where: Stevenage Hours: Full time, 37.5 per week Contract Type: Fixed Term until 31st March 2026. Salary Range: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata for part time hours) Allowance: Outer London Fringe Weighting of £694.25 per annum *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Establishing effective communication and referral pathways those individuals who are homeless and in contact with other health and care agencies</li><li>Work closely with the local authority, Health &amp; Social care sector, partners and any provision linked to Homelessness and improve joint working, attending multi-disciplinary meetings when as and when required</li><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Coordinate the transfer of any accommodated out of area individual. This may include referral to and liaison with their new drug and alcohol service and pharmacy and provision of bridging prescription until an appointment and prescription is provided. Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: <ul><li>Prior knowledge and experience of working with people who are homeless, sleeping rough or sofa surfing</li><li>Have a strong knowledge and understanding of substance misuse issues </li><li>Experience of engaging with a wide variety of individuals with a variety of backgrounds and needs</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>Eye test vouchers</li><li>A great selection of benefits incl. discounts for shopping, gym membership, cycling equiptment, cinema, holidays, etc</li><li>A friendly and supportive team Training, career development &amp; progression opportunities</li><li>Elidgability for participation in our Refer-A-Friend scheme. </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer Fringe (£694.25) Interview Date 20/6/2025 Closing Date 15/6/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Heather Brooks | <a href="mailto:heather.brooks@cgl.org.uk" target="_blank">heather.brooks@cgl.org.uk</a> | 07881335222 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Homeless Recovery Coordinator

Salary Range: £28,000 - £30,000 gross per annum, including car allowance, a fuel card is provided on top Contract type: Employment, permanent, full-time role Location: Stevenage, Northwest London We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will focus on minimising disruption to residents, gaining access to units, and establishing relationships with all parties to ensure a smooth process during projects. As the main point of contact between the project's team and residents, you will take the lead in resident liaison work. Your responsibilities will include building and maintaining trusting relationships with residents, ensuring they are kept informed about all planned works, and promptly and professionally addressing any queries. Main Objectives of the Resident Liaison Officer role: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving license and access to your own vehicle</li><li>Customer-focused mindset</li><li>Generally IT-minded, comfortable with the full Microsoft package</li><li>Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner</li><li>Excellent communication skills</li><li>Timekeeping and reliability</li><li>Prioritisation skills and flexibility are required to meet commitments and deadlines</li><li>Organised and excellent administration skills</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. We are recruiting for a Resident Liaison Officer to join us on a 12 month FTC within our Property Services pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare - ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will be based onsite in Woodford Green (will not be travelling to multiple sites) and will be a one year FTC. Qualifications As a Resident Liaison Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You'll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage. While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you're someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you. This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders. Additional Information If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>All your information will be kept confidential according to EEO guidelines.

Social Housing Solicitor-Director - Salary £68K Per Annum- Luton Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Choosing a career with Duncan Lewis is choosing a law firm that is the largest provider of publicly funded (legal aid) legal services in the country and has a growing private client practice. We have been Investors in People Gold Standard accredited for over 15 years and are continuously applauded nationally for the work that we do. Having demonstrated unparalleled legal expertise and a commitment to justice, we were awarded Law Firm of the Year at both the 2024 Lexis Nexis Awards and 2023 Modern Law Awards. We are named as one of the Times 200 Best Law Firms. In 2021 we were celebrated by the Chambers Europe Award as an 'outstanding firm' for diversity and inclusion. In previous years we have been awarded a number of awards, including the Law Society Excellence Award for Large Law Firm of the Year in 2020, Access to Justice at the UK Legal Diversity Awards in 2019 and the Family Law Firm of the Year at the 2015 Family Law Awards, to name just a few. Duncan Lewis is Law Society Lexcel, Cyber Essentials Plus and ISO 27001 Information Management accredited. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. If you are passionate about our areas of law and eager to advance your career with us, please submit your CV and application online. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to and collaborating with the Board to ensure performance targets are met</li> <li>Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members</li> <li>Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years.</li> <li>Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities</li> <li>Assisting with delivery of appropriate training and development in the department</li> <li>Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Dealing with emergency cases and identifying and carrying out strategic litigation.</li> <li>Preparing and managing funding applications to the Legal Aid Agency</li> <li>Preparing draft documents including witness statements and processing evidence</li> <li>You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company</li> </ul>Key Skills Required: <ul> <li>3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential</li> <li>Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years</li> <li>Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this</li> <li>Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying</li> <li>Strong management skills</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems</li> <li>Experience within the legal sector is preferable</li> <li>Ability to manage social media activity to promote the Company</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Excellent progression opportunities</li> <li>Support for appropriate legal awards/recognition</li> </ul>The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor-Director - Salary £68K Per Annum- Luton

Social Housing Solicitor - Salary +Supervison bonus - Luton Job Description: Duncan Lewis Solicitors (Ltd): Regulated by the Solicitor's Regulation Authority, Duncan Lewis Solicitors was founded in 1998 and is headquartered in the City of London (Fenchurch Street EC3M), with offices nationwide. We are recognised by the Legal 500 and Chambers &amp; Partners UK independent legal directories as a top-tier law firm in all of our key practice areas - "a diligent and professional team that is prepared to go the extra mile for its clients". A paperless law firm with over 500 personnel that embraces hybrid-working, we service both corporate entities and private individuals in over 25 areas of law across 60 languages. We give people a voice - that is our ethos. Recognised among The Times 200 Best Law Firms, we have been awarded Law Firm of the Year at the 2024 Lexis Nexis Awards and 2023 Modern Law Awards, reflecting our dedication to legal expertise and client service. We hold Investors in People Gold Standard accreditation for over 15 years, showcasing our commitment to professional development. Duncan Lewis is also Law Society Lexcel, Cyber Essentials Plus, and ISO 27001 certified, ensuring excellence in practice management and data security. We are committed to recruiting dedicated and talented professionals and welcome applications from exceptional candidates. At Duncan Lewis, we value training and diversity, and we take pride in our inclusive workforce. Housing Department Background: Noted for its "sustained legal conviction combined with outstanding advocacy" our Housing team, is ranked and recommended by The Legal 500 and Chambers &amp; Partners UK for its services in social housing UK-wide, providing assistance to both landlords and tenants on all housing issues. We handle both publicly funded (legal aid) and privately funded legal services in homelessness, disrepair, eviction, succession for tenants, neighborhood problems, debt issues and possession proceedings. Our solicitors are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. The department regularly represents clients at all court levels (including the Higher Courts) and is extensively experienced at handling all housing related judicial review claimant matters at the High Court. Main Responsibilities of the Role <ul> <li>Report directly to Department Director</li> <li>Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of clients' needs</li> <li>Responsible for all aspects of Housing work and on occasions, where appropriate providing technical expertise and guidance to other team members</li> <li>Ability to manage appropriate caseload types and complexities</li> <li>Assisting with casework including dealing with a range of public and private housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Neighbourhood Problems matters as well as undertaking your own advocacy</li> <li>Ability to manage and supervise caseworkers and trainees.</li> <li>Attending clients, taking instructions and preparing cases</li> <li>Dealing with correspondence</li> <li>Maintaining accurate time costing procedures</li> <li>Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly</li> <li>Ensuring compliance with file management.</li> <li>Willingness to attend Housing Court Duty Scheme.</li> </ul>Key Skills Required: <ul> <li>Must have a clean, valid Practising Certificate at the time of applying</li> <li>Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals</li> <li>Previous proven supervisory experience and working to key performance indicators</li> <li>Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues</li> <li>Excellent networking and communication skills with the ability to successfully market the Company and generate new business</li> <li>Excellent analytical and organisational skills</li> <li>Ability to use own initiative and sound judgment</li> <li>Working knowledge of the publicly funded Housing work including legal representation and legal help and have the ability to service privately funded cases</li> <li>Have extensive experience in dealing with all Housing related work</li> <li>Experience in own advocacy is an advantage</li> <li>Excellent IT Skills -familiar with Microsoft Office applications and document management skills</li> </ul>What we offer <ul> <li>A fantastic supportive team</li> <li>Strong career progression with support for legal awards and professional recognition</li> <li>Attractive salary package with supervision bonus</li> </ul>SALARY STRUCTURE - SOCIAL HOUSING SALARY (London) (Outside London) NQ + Supervision Bonus * £46,000 £44,500 1 Year PQE + Supervision Bonus * £48,000 £46,500 2 Years PQE + Supervision Bonus * £50,000 £48,000 3 Years Plus PQE + Supervision Bonus * £52,000 £50,500 Supervision Bonus up to * + up to £8,000 up to £7,400 * Terms and Conditions apply. Supervisor Bonus Per Annum:- Supervise 1 Paralegal £1,250 £1,150 Supervise 2 Paralegals £1,750 £1,600 Supervise 3 Paralegals £2,250 £2,100 Supervise 4 Paralegals £2,750 £2,550 Total £8,000 £7,400 The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. Equal Opportunities: Duncan Lewis is committed to Equal Opportunities and embraces diversity of its staff. The Company strives to ensure that our staff reflects the diversity of the communities we serve, which is reflective at all levels within our workforce We guarantee an interview for candidates that disclose a disability and meet the essential requirements for the post. Please provide additional details in your covering letter if this applies. APPLICATIONS SUBMITTED BY AGENCIES WILL NOT BE ACCEPTED FOR THE ABOVE VACANCY

Social Housing Solicitor - Salary +Supervison bonus - Luton

The Role: Housing Support Assistants provide a welcoming, initial interface as the first point of contact for all housing enquiries from a broad range of stakeholders, including University staff, students, visiting scholars and private sector landlords. With a sound understanding of the leasing process and tenancy management, they will provide supporting information and advice as required, supporting prospective University tenants through the application process and making the customer journey as simple and effective as possible. This role will represent both Housing Services and key responsibilities include; providing prompt, professional and informative responses to all enquiries; identifying housing options and signposting customers to both internal and external solutions as appropriate; confirming the eligibility of customers for University housing and advising on the application process; supporting the advertising and marketing of all University housing, as well as handling enquiries for the private sector and Colleges. About you: In order to succeed in this role, you will join us with <ul> <li>Demonstrable experience in a customer facing role, used to managing a broad range of enquiries and operating in a customer focussed, reception environment.</li> <li>An ability to rapidly assimilate information and processes in respect to the University, the Cambridge property market, and Housing Services processes.</li> <li>An understanding of UK tenancy management processes and procedures, including a basic understanding of Housing Legislation.</li> <li>Clear, confident and effective communication skills, both verbal and written.</li> <li>An ability to identify specific Housing issues and needs and deliver tailored solutions accordingly.</li> <li>Competent in the use of Microsoft and database packages, including tenancy management software systems.</li> </ul>Benefits of working at the University of Cambridge include: <ul> <li>Competitive rates of pay with automatic service related pay progression and annual cost of living increases;</li> <li>Generous annual leave allowance</li> <li>Flexible working opportunities;</li> <li>Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)</li> <li>An auto-enrolment pension scheme, with a generous employer contribution;</li> <li>Travel benefits and retail discounts at over 2,000 local and national stores;</li> <li>Schemes to support with relocation</li> </ul>Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. Please note we will be reviewing applications on a regular basis. We reserve the right to close the position early once the available position is filled. Please quote reference BA45729 on your application and in any correspondence about this vacancy. The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK. Further information <ul> <li> Further Information - Housing Support Assistant </li></ul><a href="https://hrsystems.admin.cam.ac.uk/recruit-ui/apply/BA45729" target="_blank"></a>

Housing Support Assistant

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Norton Court, Leighton Buzzard, Bedfordshire. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

The role Join Our Team as an Accommodation Manager! Are you ready to lead and inspire? As an Accommodation Manager, you'll be at the heart of our vibrant student and keyworker communities. You'll manage and upskill a dynamic team, provide top-notch support, and travel between our exciting sites. Your role will include: <ul> <li>Crafting and managing the annual site budget</li></ul><ul> <li>Keeping financial records in check</li></ul><ul> <li>Maximizing income by managing rent arrears and supporting residents</li></ul>You'll also ensure high occupancy levels by managing voids, collaborating with partners, and driving local marketing initiatives. Plus, you'll lead community events and promote a cohesive living environment. Working closely with our surveying team, you'll oversee repairs and maintain optimal stock levels. Compliance with health and safety regulations is a must, and you'll embed a performance-driven culture while managing relationships with the NHS and universities. If you're a strong manager with a passion for excellence and a commitment to our values, we want to hear from you! Join us and make a difference! You must possess a full clean UK driving license with access to your own vehicle ! What you'll have <ul> <li>Strong Management skills and experience.</li></ul><ul> <li>Understanding of NHS hospital Key Worker accommodation services or similar, including best practice, the regulatory framework and relevant legislation within which Registered Providers operate.</li></ul><ul> <li>Knowledge of IT systems for the management of residential lettings, customer contacts, property management and compliance.</li></ul><ul> <li>Understanding health and safety and compliance in a residential setting.</li></ul><ul> <li>Strong Budget management skills</li></ul><ul> <li>Customer focussed</li></ul>In your supporting statement, please address how you meet each of the above criteria providing real examples. Closing date: Tuesday 17th June 2025 at 23:59 Shortlisting: From 18th June 2025 Interview dates: W/C 23rd June 2025 "We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant's qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us." Applying for roles with us We value authenticity and personal effort in job applications. To ensure fairness and transparency in our recruitment process, we discourage candidates from using artificial intelligence in their applications and ask that submissions are personally written and not generated by artificial intelligence (AI). About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. We value authenticity and personal effort in job applications. To ensure fairness and transparency in our recruitment process, we discourage candidates from using artificial intelligence in their applications and ask that submissions are personally written and not generated by artificial intelligence (AI). What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

15 Jobs in Stevenage, UK