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Job Description Would you like to join our team as an Independent Living Advisor and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities per their tenancy agreement. The successful candidate will work Monday - Friday, and will be working across our different schemes in Crewe and the surrounding areas. You will need to hold a full UK Driving Licence and have access to your own vehicle. Key Responsibilities: <ul> <li>Accessible service: You will assist customers in accessing housing benefit assistance or financial advice to pay rent/service charges.</li> <li>Promoting independence: You willcomplete referrals for assistive technology, aids and adaptations which will help to maintain customer independence.</li> <li>Health &amp; Safety compliance: You will carry out periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance.</li> <li>Stakeholder engagement: You will develop and maintain good working relationships with other colleagues across Guinness to ensure a seamless service is delivered to our customers around the general management, maintenance and security of the scheme.</li></ul>Role Criteria: Essential: <ul> <li>Previous experience of working in an advisory role supporting the elderly and vulnerable with a proven ability to foster a spirit of co-operation and a sense of independence within this group.</li> <li>Demonstrable commitment to Equality and Diversity.</li> <li>Ability to adapt communication style to suit individual needs or when explaining technical information.</li> <li>Previous experience in carrying out administrative work including numeracy work.</li> <li>Ability to work on own initiative and as part of a team.</li> <li>Good verbal and written communication.</li> <li>Good knowledge of Microsoft Office.</li> <li>Full UK Driving Licence and access to own vehicle.</li></ul>If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. This vacancy closes for applications on Sunday 13th July 2025 Interviews will be held on Tuesday 25th July 2025 INDTGP REEDTGP TJTGP

Independent Living Advisor

Accommodation Co-ordinator Department: Claims Management Employment Type: Fixed Term - Full Time Location: Stoke Description This is a 12-month FTCDavies Group are looking for an Accommodation Coordinator to join us who will be responsible for sourcing and booking emergency and long term accommodation and removals and storage for policyholders upon instruction from claims handlers, loss adjusters and direct insurance. Maintaining contact with all involved parties and monitoring dates and costs of accommodation in line with ongoing works. You will work from your own diarised WIP of claims, dealing with bookings, extensions, and invoices for each of these. You will work closely with our supplier network, corporate hotel chains, and estate agencies. Key Responsibilities <ul><li>Actioning accommodation instructions from claims teams via email (data entry onto our system)</li><li>Dealing with inbound and outbound calls to policyholders, hotels, estate agencies, and our suppliers</li><li>Sourcing and booking accommodation solutions to fit individual requirements</li><li>Appointing our supplier network to deal with accommodation and removals needs</li><li>Creating and issuing payment requests to Accounts</li><li>Creating and issuing invoices</li><li>Maintaining contact with the instructing party and policyholder throughout the life cycle of the accommodation</li></ul>Skills, Knowledge &amp; Expertise <ul><li>Customer-Centric Approach: As a great communicator, you'll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers. </li><li>Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes</li><li>Attention to Detail: Excellence lies in the little things. </li><li>Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.</li><li>Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills</li><li>Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.</li></ul>Job Benefits Career &amp; Purpose <ul><li>Davies Innovation Lab</li><li>Leadership training programme</li><li>Funding for professional qualifications </li><li>Thrive at Davies; learning opportunities</li></ul>Environmental &amp; Social <ul><li>The Davies Foundation</li><li>Local charity funding</li><li>Pennies To Heaven</li><li>Employee Resource Groups </li><li>Employee volunteering programme </li></ul>Financial Health <ul><li>Pension, 5% employee and 5% employer contribution</li><li>My Choices at Davies provides; High Street discounts and Financial wellbeing hub</li><li>Life assurance: x4</li><li>Refer a Friend</li><li>Cycle to Work Scheme </li><li>Lease car salary sacrifice</li><li>Davies Incentive Plan </li><li>Enhanced maternity, paternity and adoption pay</li></ul>Mental, Physical &amp; Emotional Wellbeing <ul><li>Wellbeing centre; move, munch, money &amp; mind focus</li><li>Discounts with 100's of UK retailers</li><li>EAP; 24/7 confidential helpline </li><li>25 days holiday, increases to 26 days after 5 years and 27 after 10 years</li><li>Flexible working; hybrid, work from home or join a collaborative office space</li><li>Dress for your day </li><li>Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage</li><li>Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan</li></ul>#INDUKI

2 Jobs in Stoke-on-Trent, UK