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Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to us as a Housing Officer. This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working and Flexible Working will be considered. This is a field-based role and will require travel to our customers and properties, on a specific patch within the Newtide Housing Association area. This area includes: Kessingland, Saxmundham, Felxistowe, Ipswich As a Housing Officer, you will play a key role in letting our extra care schemes and reducing void loss in these homes. These schemes provide on site support for individuals with care needs, so you'll be instrumental in ensuring that properties are allocated efficiently and to those in need as well as increasing awareness of these homes. The role also includes hosting regular drop-in surgeries at our ex-sheltered schemes, offering a visible and approachable presence for tenants and supporting them with any housing-related queries. This is a rewarding opportunity to make a real difference in the lives of our tenants while helping us reduce void loss and raise the profile for our extra care schemes. Whilst ensuring that we are compliant with legislation and Flagship's policies and procedures. You'll be responsible for a case load, providing support to tenants with concerns including safeguarding, hoarding, property condition concerns and mental health support. Also assisting with the management of tenancy breaches and tenancy fraud. Applications are welcomed for the role of Housing Officer from those with exceptional communication skills, with the ability to deliver complex and difficult messages in a simple and engaging way. Whilst being able to listen and empathise in order to act with our tenants' interest at heart. You can also confidently prioritise and manage a case load based on urgency. Educated to GCSE standard, or equivalent, you must also have a full UK driving license. In return for your hard work, we offer a competitive salary of £32,660.15 per annum and a benefits package that includes: <ul> <li>Company Car.</li> <li>25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.</li> <li>Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.</li> <li>Death in Service Benefit.</li> <li>Company Sick Pay.</li> <li>An agile working environment to achieve a healthy work/life balance.</li> </ul>and that's not all! We're also proud to offer: <ul> <li>Opportunities for development (including apprenticeships, our Academy, and various training options).</li> <li>Health and well-being programs and initiatives.</li> <li>Empowerment (we give you the tools and systems to make the right decisions for resolving issues).</li> <li>A Leadership Team that inspires, develops, and supports you.</li> </ul>Please see the attached The Housing Officer The Part I Play Statement , for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 9962 and state that you are applying to be a Housing Officer, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here , to see the full list of benefits for this job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 05.12.2025. Interview Date: 16.12.2025, in Melton, near Woodbridge. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please. Housing Officer - Reference Number 9962 About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship . By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive. Division Housing Department Newtide Homes Locations Mobile - Newtide Homes - Kessingland, Mobile - Newtide Homes - Saxmundham, Mobile - Newtide Homes - Felixstowe, Mobile - Newtide Homes - Ipswich Remote status Hybrid Yearly salary £32,660.15

Housing Officer

Job Description <ul><li>Babergh and Mid Suffolk District Councils</li><li>Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX</li><li>Salary: £37,280 - £44,075 per annum (pro rata for part time)</li><li>Hours: Full Time, 37 hours per week</li><li>Contract: Fixed Term or Secondment opportunity for 12 months</li></ul>This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for a Community Housing Officer to join our Housing Management team. If you share our values and our motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Join our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe, secure, and supportive living environments for all Council tenants and leaseholders. The Housing Service has just been restructured, and you will have a patch of properties that you will be fully responsible for, taking pride and ownership for the quality of the neighbourhoods and tenant satisfaction. Key Responsibilities <ul><li>manage new lets, tenancy agreements and conduct home visits</li><li>welcome new tenants and provide necessary information and support</li><li>ensure communal spaces are safe, clean and action hazards identified</li><li>maintain compliance with housing regulations and standards</li><li>support tenants with housing issues and provide advice on housing options</li><li>investigate anti-social behaviour and resolve disputes</li><li>drive up tenant satisfaction by actively listening to concerns and providing timely solutions</li><li>serve as an ambassador for the organisation, promoting our values</li><li>collaborate with partner agencies to problem solve, sustain tenancies and create communities</li></ul>About you To be successful, you will hold, be working towards, or will be committed to completing the CIH Level 3 qualification in Housing Management. You will also: <ul><li>demonstrate passion to deliver a quality customer and housing service</li><li>enjoy engaging with residents to receive feedback to drive improvements and enhance customer satisfaction</li><li>have knowledge of housing management, anti-social behaviour, health and safety for residents and working within local communities</li><li>have ambition to succeed and be proud to represent the Councils</li><li>thrive on performance and exceeding personal targets and objectives</li><li>be flexible to meet service demands and competent with using ICT</li><li>enjoy working collaboratively with colleagues to problem solve.</li></ul>A Full driving licence and access to a car is essential to be able to conduct home visits. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: <ul><li>60 conservation areas</li><li>two National Landscapes</li><li>many picturesque market towns</li></ul>It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: <ul><li>Generous leave entitlement (26 days a year, rising to 31 days after 5 years).</li><li>Competitive Local Government Pension Scheme.</li><li>Wellbeing Support and Employee Assistance Programs.</li><li>Private Health Care Options.</li><li>Electric Vehicle Salary Sacrifice Scheme.</li><li>Paid volunteering days.</li><li>Flexible and hybrid working arrangements (Business needs permitting).</li><li>Great learning and development opportunities.</li></ul>For more information, visit our Employee Benefits page. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. For more information For an informal discussion about this role, please contact Lou Bird by either calling 01449 724968 or emailing<a href="mailto:Louise.Bird@baberghmidsuffolk.gov.uk" target="_blank">Louise.Bird@baberghmidsuffolk.gov.uk</a>or contact Aimi Myhill by either calling 01449 724579 or emailing <a href="mailto:Aimi.Myhill@baberghmidsuffolk.gov.uk" target="_blank">Aimi.Myhill@baberghmidsuffolk.gov.uk</a> Please read theCommunity Housing Officer JD and PS before applying for this job opportunity. How to apply Please ensure your: <ul><li>application form is fully completed, including employment and education history</li><li>supporting statement clearly addresses how you meet the criteria in the Person Specification</li></ul>Closing date: 5pm, 4 December 2025. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. About the Team How to apply Step 1 - read the advert and the Job Description and Person Specification (JD and PS). Step 2 - complete the Supporting Statement template Step 3 - complete the online application and upload your statement. Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS) Your statement should: <ul> <li>Be no more than 2 sides of A4</li> <li>use the template provided (other formats will not be accepted)</li> <li>be uploaded on your online application, as without this, your interest will not be progressed.</li> </ul>

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