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Job summary An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team. Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively. There may be instances where you will be required to travel to another location for work. Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes. This post is for 22.5 hours per week. Main duties of the job Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team. Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required. Assist senior team members with projects and initiatives by providing administrative support as needed. Be flexible and have the ability to on occasions work at another location. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - <a href="http://www.ecch.org" target="_blank">www.ecch.org</a>. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. We recognise that AI tools are increasingly used inprofessional settings. While we encourage strong applications, we valueauthenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to completetheir application, including responses that are directly copied orsignificantly shaped by AI tools. By submitting this application, you confirm that allinformation provided is a true and accurate representation of your own skills,knowledge, and experience. Job description Job responsibilities Operational To carry out the allocation of all external users ofECCH Spaces, along side sourcing external space requirements for ECCH teams touse. To ensure that maximum utilisation of accommodation isachieved. To respond to all accommodation enquiries in a timelymanner. To use a variety of computer software packages such asan electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks forAccommodation Services which includes completion of Licences to Occupy,assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilstmanaging the reception arrangements for new tenants and to maintain good levelsof communication with those heads of departments/external partners whose staffuse ECCH space. To ensure that all accommodation equipment is kept upto the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to5K To work with our landlord NHSPS on clear demise plans,authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancysheets. Financial To ensure that agreements are issued and kept up todate which indicate the correct terms and conditions for any leases, licencesor agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking ofinventories of all estates assets. To prepare and submit monthly management information,including occupancy statistics and budget information to assist with themonitoring and performance of our estate. General Any other duties consistent with the grade that may beallocated from time to time by the head of service. All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders and colleagues. All members of staffshould consider these as an essential part of their job role. Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion- We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together. Job description Job responsibilities Operational To carry out the allocation of all external users ofECCH Spaces, along side sourcing external space requirements for ECCH teams touse. To ensure that maximum utilisation of accommodation isachieved. To respond to all accommodation enquiries in a timelymanner. To use a variety of computer software packages such asan electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks forAccommodation Services which includes completion of Licences to Occupy,assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilstmanaging the reception arrangements for new tenants and to maintain good levelsof communication with those heads of departments/external partners whose staffuse ECCH space. To ensure that all accommodation equipment is kept upto the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to5K To work with our landlord NHSPS on clear demise plans,authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancysheets. Financial To ensure that agreements are issued and kept up todate which indicate the correct terms and conditions for any leases, licencesor agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking ofinventories of all estates assets. To prepare and submit monthly management information,including occupancy statistics and budget information to assist with themonitoring and performance of our estate. General Any other duties consistent with the grade that may beallocated from time to time by the head of service. All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders and colleagues. All members of staffshould consider these as an essential part of their job role. Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion- We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together. Person Specification Qualifications Essential <ul> <li>Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. </li> <li>Computer systems qualification NVQ or equivalent experience </li> <li>An ability to undertake future training</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and handheld technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the provision of accommodation</li> </ul> Skills and Knowledge Essential <ul> <li>Reliable, conscientious, committed, positive attitude, resilient, motivator. </li> <li>Perform under pressure. </li> <li>Task focused. </li> <li>Collaborator. </li> <li>Customer/service user thinking/focus. </li> <li>Positive communicator with a can do attitude. </li> <li>Effective communication skills. </li> <li>Evidence of the ability to plan and prioritise work to meet own and department deadlines. </li> <li>Ability to take responsibility and be accountable.</li> </ul> Desirable <ul> <li>Knowledge of facilities/clinical practices and processes</li> </ul> Personal Attributes Essential <ul> <li>Attention to detail</li> <li>Work as part of a team</li> <li>Ability to embrace our Culture, Values and Signature Behaviours:</li> <li>(Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).</li> <li>Willingness and ability to work across different sites and travel to alternative sites and across the community as required.</li> </ul> Desirable <ul> <li>Knowledge of Estates and Facilities /Clinical practice and processes would be helpful.</li> </ul> Experience Essential <ul> <li>Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. </li> <li>Experience of creating, analysing and interpreting data in IT packages. </li> <li>Experience of producing performance reports. </li> <li>Experience of working with a diverse range of staff. </li> <li>Experience of working with KPIs. </li> <li>Experience of being able to work unsupervised</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and hand held technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the </li> <li>provision of accommodation.</li> </ul>Person Specification Qualifications Essential <ul> <li>Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. </li> <li>Computer systems qualification NVQ or equivalent experience </li> <li>An ability to undertake future training</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and handheld technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the provision of accommodation</li> </ul> Skills and Knowledge Essential <ul> <li>Reliable, conscientious, committed, positive attitude, resilient, motivator. </li> <li>Perform under pressure. </li> <li>Task focused. </li> <li>Collaborator. </li> <li>Customer/service user thinking/focus. </li> <li>Positive communicator with a can do attitude. </li> <li>Effective communication skills. </li> <li>Evidence of the ability to plan and prioritise work to meet own and department deadlines. </li> <li>Ability to take responsibility and be accountable.</li> </ul> Desirable <ul> <li>Knowledge of facilities/clinical practices and processes</li> </ul> Personal Attributes Essential <ul> <li>Attention to detail</li> <li>Work as part of a team</li> <li>Ability to embrace our Culture, Values and Signature Behaviours:</li> <li>(Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).</li> <li>Willingness and ability to work across different sites and travel to alternative sites and across the community as required.</li> </ul> Desirable <ul> <li>Knowledge of Estates and Facilities /Clinical practice and processes would be helpful.</li> </ul> Experience Essential <ul> <li>Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. </li> <li>Experience of creating, analysing and interpreting data in IT packages. </li> <li>Experience of producing performance reports. </li> <li>Experience of working with a diverse range of staff. </li> <li>Experience of working with KPIs. </li> <li>Experience of being able to work unsupervised</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and hand held technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the </li> <li>provision of accommodation.</li> </ul>Employer details Employer name East Coast Community Healthcare CIC Address Hamilton House Battery Green Road Lowestoft Suffolk NR32 1DE Employer's website

Accommodation Officer

Job Description <ul><li>Babergh and Mid Suffolk District Councils</li><li>Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX</li><li>Salary: Competitive, plus Benefits</li><li>Hours: Full Time, 37 hours per week</li><li>Contract: Permanent</li><li>Reference: 21919</li></ul>Babergh and Mid Suffolk District Councils are proud of the progress we have made in housing over recent years, however there is still work to be done to achieve our ambitions for our residents and districts. We strive for excellence and a housing service that places residents at the centre; that meets the highest standards of safety and quality and strengthens our communities. If you are ready for the challenge and if our values of openness, ambition and accountability resonate with you, we would love to hear from you. About the role Reporting to the Deputy Chief Executive, you will join our Senior Leadership Team and lead a Housing Service with nearly 7,000 properties and 200+ employees, spanning two districts, with distinct geographies and political priorities. The service has recently been through major transformation which has seen significant improvements in tenant outcomes. We want you to build on our strong foundation and ensure that the progress we have made is sustained, particularly in areas of compliance, repairs performance, and customer experience. You will lead and steer our housing teams with a particular focus on embedding our neighbourhood management offer to tenants, improving our void performance, and bringing all our homes up to the Decent Homes Standard. This role will be about leading through scrutiny, shaping the future of housing in Babergh and Mid Suffolk, and making a real difference for thousands of residents. About you An ambitious Housing Professional, you will be a visionary leader who can steer our housing service through regulatory scrutiny, cultural change, and operational complexity. You will bring with you a track record of achievement, delivering high quality affordable social housing services within a complex, multi-agency social housing environment. You will have experience of working collaboratively with stakeholders at a strategic level, managing complex budgets with significant constraints, workforce development, and performance improvement within affordable social housing services. You will demonstrate passion, drive and ambition to sustain and improve housing service levels for our communities and residents. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: <ul><li>60 conservation areas</li><li>two National Landscapes</li><li>many picturesque market towns.</li></ul>It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: <ul><li>generous leave entitlement (26 days a year, rising to 31 days after 5 years)</li><li>competitive local government pension scheme</li><li>wellbeing support and employee assistance programs</li><li>private health care options</li><li>electric vehicle salary sacrifice scheme</li><li>paid volunteering days</li><li>flexible and hybrid working arrangements (business needs permitting)</li><li>great learning and development opportunities.</li></ul>For more information, visit our Employee Benefits page. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. For more information The recruitment for this position is being managed exclusively by Penna Recruitment, who are operating as an Executive Recruitment Consultancy, on behalf of Babergh and Mid Suffolk District Councils. For a confidential conversation, please contact our consultants at Penna: <ul><li>Kelly Ridley on 07709 512415 or email: <a href="mailto:kelly.ridley@penna.com" target="_blank">kelly.ridley@penna.com</a></li><li>Bruna Varante on 07858 306725 or email: <a href="mailto:bruna.varante@penna.com" target="_blank">bruna.varante@penna.com</a></li><li>Vikhram Singh on 07885 643 273 or email: <a href="mailto:vikhram.singh@penna.com" target="_blank">vikhram.singh@penna.com</a></li></ul>How to apply For more information and how to apply, please visit the vacancy on the Penna Website. Please read the Candidate Pack (pdf), which includes the Job Description, before applying for this job opportunity. Closing date: 11.55 pm, 22 January 2026. Interview date: week commencing 26 January 2026. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. For more information, visit our Employee Benefits page. About the Team IMPORTANT PLEASE READ BEFORE APPLYING To apply, please follow the application process detailed above. This job does not have a Suffolk Jobs Direct online application form. The 'Apply Now' button below only allows you to submit a job alert, not an online application.

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