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Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £33,487 (£36,850 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday - Friday, Hybrid Location: Gateshead Sat, Staithes Bus P, Gateshead If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front-line worker to put customer first. About you We are looking for someone who: <ul> <li>Has a proven track record of delivering a high-quality customer service function, preferably in the housing sector.</li> <li>Has effective stakeholder management, both internally and external to the organisation.</li> <li>Is customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.</li> <li>Has excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.</li> <li>Has a proven track record of successfully solving difficult problems.</li> <li>Has a proven track record of demonstrating initiative to proven activities.</li> <li>Has the ability to remain calm in a pressurised environment.</li> <li>Is proficient use of a range of IT packages including Microsoft Office.</li> <li>Is an excellent team player who can work flexibly to meet business requirements.</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Pro-actively manage, maintain and improve designated social housing neighbourhoods, dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.</li> <li>Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process.</li> <li>Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes.</li> <li>As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies.</li> <li>Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.</li> <li>Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively.</li> <li>Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.</li> <li>Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate.</li> <li>Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers.</li> <li>Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources.</li> <li>Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers.</li> <li>Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability.</li> <li>Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases.</li> <li>Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service.</li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required.</li> <li>Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs.</li> <li>Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process.</li> <li>Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements.</li> <li>Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required.</li> <li>Contribute to the continuous improvement of processes and procedures.</li> <li>Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for.</li> <li>Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.</li> <li>Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement</li> <li>Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li> <li>Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li></ul>Person specification Essential <ul> <li>Driving license</li> <li>Proven track record of delivering a high-quality customer service function, preferably in the housing sector.</li> <li>Effective stakeholder management, both internally and external to the organisation.</li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.</li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.</li> <li>Proven track record of successfully solving difficult problems.</li> <li>Proven track record of demonstrating initiative to proven activities.</li> <li>Ability to remain calm in a pressurised environment.</li> <li>Proficient use of a range of IT packages including Microsoft Office.</li> <li>Excellent team player who can work flexibly to meet business requirements.</li></ul>Desirable <ul> <li>Experience of agile/flexible working.</li> <li>Experience of forecasting and managing a budget.</li> <li>Experience of setting work priorities and arrangements, being self-led and working with minimal supervision.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Officer

Bank Waking Night Concierge Park Road, 14 Park Road, Hunstanton, Norfolk, PE36 5BP £11.61 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Waking Night Concierge at our Homelessness Support Service at Park Road in Norfolk. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Waking Night Concierge will include: <ul> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing good relationships with customers, helping them develop life skills</li> <li>Handling occasional emergency/challenging situations</li> <li>Going above and beyond to ensure an excellent service is provided to our customers</li> <li>Occasionally organising and running social activities</li> <li>Some health and safety responsibilities e.g. fire safety checks</li> <li>Ensuring the security of the service is maintained</li> <li>Writing and updating customer notes</li> <li>This role will require lone working role for the majority of the shift</li></ul>Skills and experiences: <ul> <li>Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse</li> <li>Previous experience working under challenging circumstances</li> <li>Good communication skills</li> <li>Ability to use IT systems confidently</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 223503 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Bank Concierge Homelessness

Bank Project Worker Park Road, 14 Park Road, Hunstanton, PE36 5BP £12.50 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Project Worker at our Homelessness Service, Park Road, Norfolk. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. Through day-to-day personalised support, we help people who have experienced or who are at threat of homelessness by helping them to succeed in education or employment, improve mental well-being or overcome reliance on addictive substances. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Project Worker will include: <ul> <li>Ensuring that relevant support is provided to empower our customers to maximise their own potential and level of independence</li> <li>Assessing customers' needs by writing and updating support plans</li> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing professional relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li> <li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li> <li>Handling occasional emergency situations</li> <li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul> <li>Experience of working with vulnerable adults, people with mental health needs or substance misuse</li> <li>A positive, can-do attitude</li> <li>Ability to work as part of a team and on own initiative</li> <li>Ability to hit the ground running and work under challenging circumstances</li> <li>Good communication skills</li></ul><ul> <li>Adaptable to internal and external changing demands</li> <li>Basic knowledge of Microsoft Word and Excel or similar</li> <li>NVQ3 in Health &amp; Social Care, or willing to work towards</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 223501 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Bank Project Worker Homelessness

Description The job itself We have an exciting opportunity to join the Housing Services Section in delivering front line services to the public. This is a time of change for Social Housing Providers which will involve changes in the services offered and the interaction with consumers. We are looking for a person who is not only keen to manage on a day-to-day basis a patch of approximately 400 council properties, but also is keen to develop resident involvement and the housing service within the area. The post will be based at Goole Council Offices, however, the Council anticipates that the successful candidate will work in a blended way combining both working from home, from other centres and the office and is keen to offer flexibility to this role where this benefits both residents and officers. The work is challenging and varied including general tenancy and estate management (which includes progressing possession cases through the County Court), housing allocations and void property control, providing housing advice and general homelessness advice. The successful applicant must have a sound knowledge of housing legislation and policy and have experience in housing, however, we are keen to help officers to develop and will offer both professional and specialist training to the right candidate. Job Outline and Employee specification

Housing Management Officer

Job summary Heart of Bath are looking for a part time Homeless Health Outreach Advanced Nurse Practitioner. We are a Practice based across 2 sites in theCity of Bath. We have a diverse team of clinical and non-clinical staff whowork together to provide care for our 26,500 patients and provide care for Julian House. The post holder will be responsible for providing health assessment and nursing care for homeless people who have long term health issues who are not regularly accessing primary care services. The role includes ensuring patients are registered with primary care services and are supported to attend appointments to meet their health needs and access preventative care. Main duties of the job Main responsibilities: <ul><li>Provision of appropriate and regular screening assessments based on current research in relation to the health needs and problems of homeless people.</li> <li>Management of chronic diseases</li></ul><ul><li>Health care triage, assessment and treatment</li></ul><ul><li>Patient advocacy, referral/linkage to primary care, support for medication adherence</li></ul><ul><li>Health education, support for chronic health conditions, and self-management goal setting and support</li> <li>Deliver proactive promotion of health services to the local homelessness community ensuring that they are aware of the services available to them</li></ul>About us Heart of Bath is a Practice based across 2 sites in the City of Bath. We have a diverse team of clinical and non-clinical staff who work together to provide care for our 26,500 patients and provide care for Julian House as well as care homes. We Offer competitive rates of pay, 6 weeks annual leave, NHS pension, cycle to work scheme and an employee assistance programme. Job description Job responsibilities In this position you will carry out complex health assessments and identify health and social care needs to patients at the Julian House Homeless Centre. The post holder will be responsible for providing health assessment and nursing care for homeless people who have long term health issues who are not regularly accessing primary care services. The role includes ensuring patients are registered with primary care services and are supported to attend appointments to meet their health needs and access preventative care. Main responsibilities: <ul> <li>Provision of appropriate and regular screening assessments based on current research in relation to the health needs and problems of homeless people.</li><li>Management of chronic diseases</li></ul><ul> <li>Health care triage, assessment and treatment</li></ul><ul> <li>Patient advocacy, referral/linkage to primary care, support for medication adherence</li></ul><ul> <li>Health education, support for chronic health conditions, and self-management goal setting and support</li> <li>Deliver proactive promotion of health services to the local homelessness community ensuring that they are aware of the services available to them</li></ul>Job description Job responsibilities In this position you will carry out complex health assessments and identify health and social care needs to patients at the Julian House Homeless Centre. The post holder will be responsible for providing health assessment and nursing care for homeless people who have long term health issues who are not regularly accessing primary care services. The role includes ensuring patients are registered with primary care services and are supported to attend appointments to meet their health needs and access preventative care. Main responsibilities: <ul> <li>Provision of appropriate and regular screening assessments based on current research in relation to the health needs and problems of homeless people.</li><li>Management of chronic diseases</li></ul><ul> <li>Health care triage, assessment and treatment</li></ul><ul> <li>Patient advocacy, referral/linkage to primary care, support for medication adherence</li></ul><ul> <li>Health education, support for chronic health conditions, and self-management goal setting and support</li> <li>Deliver proactive promotion of health services to the local homelessness community ensuring that they are aware of the services available to them</li></ul>Person Specification Qualifications Essential <ul> <li>Qualified Advanced Nurse Practitioner</li> </ul> Experience Essential <ul> <li>ANP Experience</li> </ul> Desirable <ul> <li>Outreach experience would be advantageous.</li> </ul>Person Specification Qualifications Essential <ul> <li>Qualified Advanced Nurse Practitioner</li> </ul> Experience Essential <ul> <li>ANP Experience</li> </ul> Desirable <ul> <li>Outreach experience would be advantageous.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Heart of Bath Medical Partnership Address 45 Upper Oldfield Park Bath BA2 3HT Employer's website

Homeless Health Outreach Advanced Nurse Practitioner

The role Join Our Team as an Accommodation Manager! Are you ready to lead and inspire? As an Accommodation Manager, you'll be at the heart of our vibrant student and keyworker communities. You'll manage and upskill a dynamic team, provide top-notch support, and travel between our exciting sites. Your role will include: <ul> <li>Crafting and managing the annual site budget</li></ul><ul> <li>Keeping financial records in check</li></ul><ul> <li>Maximizing income by managing rent arrears and supporting residents</li></ul>You'll also ensure high occupancy levels by managing voids, collaborating with partners, and driving local marketing initiatives. Plus, you'll lead community events and promote a cohesive living environment. Working closely with our surveying team, you'll oversee repairs and maintain optimal stock levels. Compliance with health and safety regulations is a must, and you'll embed a performance-driven culture while managing relationships with the NHS and universities. If you're a strong manager with a passion for excellence and a commitment to our values, we want to hear from you! Join us and make a difference! You must possess a full clean UK driving license with access to your own vehicle ! What you'll have <ul> <li>Strong Management skills and experience.</li></ul><ul> <li>Understanding of NHS hospital Key Worker accommodation services or similar, including best practice, the regulatory framework and relevant legislation within which Registered Providers operate.</li></ul><ul> <li>Knowledge of IT systems for the management of residential lettings, customer contacts, property management and compliance.</li></ul><ul> <li>Understanding health and safety and compliance in a residential setting.</li></ul><ul> <li>Strong Budget management skills</li></ul><ul> <li>Customer focussed</li></ul>In your supporting statement, please address how you meet each of the above criteria providing real examples. Advert closing date: Sunday 16th January 2025 at 23:59 About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Accommodation Manager

Contract terms Starting salary: PO5 (£50,574 - £53,607) Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type: Fixed term contract (6 months from start date) Closing date: Sunday, 9th February 2025 at 23:59 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role We are seeking an enthusiastic, empathetic, and experienced housing professional to join our fast-paced Tenancy Management Team on a 6-month fixed-term basis. In this role, you will provide a comprehensive Tenancy Management Service to our residents, supporting them in sustaining their tenancies. Additionally, you will be responsible for the line management of five officers, offering guidance, support, and managing their performance. About the team Reporting to the Head of Tenancy and Communities, you will have direct line management of up to five dedicated officers. This role covers the West and Central areas of the Borough, working alongside the Housing Manager responsible for the East. Collaboration with the wider cross-functional team within the Directorate is essential, as Haringey fosters a one-team approach with no silo working. About you We are seeking an individual with drive and passion for providing a high-quality Tenancy Management Service to residents, ensuring they are at the heart of what we do. If you can lead a high-performing team, think on your feet, make decisions, and have an in-depth knowledge of the regulatory framework within the housing sector, we would like to hear from you. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Manager

Contract Terms Contract Type: Full -Time, Permanent Salary: PO2 £41,442 - £44,331 per annum Interview: w/c 10th March 2025 Closing Date: Sunday 23rd February 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role This is a busy role with competing demands, so you will need to be able to think and work efficiently in a busy environment. You will be a team player who is articulate, organised, and able to work well under pressure delivering first class homeless prevention and assessment services. You will be part of a large team of advisers working across the borough delivering first class homeless prevention and assessment services. About you We need a strong communicator who can work effectively and manage a varied caseload. You will be a self-starter who works well on own initiative and as part of a team. An aspiration to assist in homelessness prevention and ability to work collaboratively with other departments, as you will be joining an experienced team who are passionate about the service they deliver. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a>

Housing Needs Officer

Location: Middlesex Salary: Circa £38,000 per annum Working Arrangement: Hybrid working availableKey Responsibilities<ul><li>Deliver an effective housing management and resident support service, fostering strong and sustainable communities.</li><li>Plan and execute comprehensive block and estate management inspection programs.</li><li>Empower residents to live independently and to their fullest potential.</li><li>Collaborate with colleagues, specialist teams, and contractors to deliver exceptional service.</li><li>Meet or exceed performance targets in key areas such as void management, income collection, and customer satisfaction.</li><li>Address issues of anti-social behaviour and safeguarding with resilience and sensitivity.</li><li>Serve as the primary contact for local stakeholders, nurturing positive relationships and partnerships.</li><li>Maintain accurate customer records and ensure residents are engaged in decision-making processes.</li></ul>About You<ul><li>A good standard of education with relevant qualifications in housing management desirable.</li><li>Experience working in a service role, preferably within the housing or property sector.</li><li>Strong customer service skills with the ability to communicate effectively.</li><li>Proven problem-solving abilities and the capacity to work autonomously.</li><li>Proficiency in technology and a willingness to adapt and learn.</li><li>A full driving license and access to your vehicle are essential.</li></ul>How to ApplyIf you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

<ul><li>Function: Asset Management</li><li>Seniority: Officer</li><li>Salary: £42,000 (per-annum)</li><li>Reference: DW16</li><li>Location: Hertfordshire</li><li>Type: Permanent</li><li>Closing Date: 31-01-2025</li></ul>Greenacre are pleased to be supporting a housing association, based in Hertfordshire with their recruitment of a property inspector.Our client is vibrant, forward thinking housing association with ambitious plans. Through their plans, reporting and operational activity, they seek to earn and sustain the trust of key stakeholders including their customers, colleagues, statutory and voluntary partners, suppliers, lenders and others.Our client’s aim is to be a great place to work and somewhere colleagues will tell you about the practices that they engage in to develop people to the best they can be.The ideal candidate will have experience identifying and specifying repairs required in housing association’s housing stock, as well as prioritising and overseeing the work.What will you do in the role?<ul><li>Liaise and visit residents to inspect, providing guidance, specifying and prioritising works, where required.</li><li>Accurately undertaking inspections across all settle owned properties, internally, externally and common areas.</li><li>Working with service controllers to ensure works are classified and raised based on defined priorities</li><li>Oversee works, liasing with contractors (internal or external) ensuring adherence to health and safety, time and cost processes</li><li>Have a good understanding of HHSRS.</li><li>Have a strong understanding of building components and potentially a trade background</li><li>Be familiar with the Decent Homes standard guidelines.</li><li>Be flexible to support different types of inspections. Damp, mould and condensation reports, mutual exchanges, post inspections etc.</li></ul>&nbsp;Skills and experience<ul><li>IT skills. Suitable to complete forms and communicate instructions</li><li>Familiarity with handheld data capture devices</li><li>Ability to work collaboratively as part of a team, bringing enthusiasm and a ‘can-do’ attitude.</li><li>The ability to undertake surveys from day one.</li><li>A good understanding of building elements and why they fail.</li><li>A good understanding of why damp, mould and condensation occur, and solutions required to remedy them</li><li>Excellent customer services skills – you want to serve customers and have a passion for ensuring homes are safe and a place they are proud to live</li></ul>To discuss this role in more depth, Dean Wylie on 07715 658148 or click the apply now buttonThis vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Repairs Inspector

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £35.00 - £40.00 (per-hour)</li><li>Reference: ECHOTL</li><li>Location: Essex</li><li>Type: Temporary</li><li>Closing Date: 08-02-2025</li></ul>&nbsp;Location: EssexSalary: £35-40 per hourDuration: 6 months interimGreenacre are pleased to be supporting a social housing organisation, based in Essex, with their recruitment of a Housing Options Team Leader.You will lead and co-ordinate the day to day operational business of the Housing Options Team and it’s associated workload and ensure the team provide a cost effective value for money service to it’s community.What will you do in the role?<ul><li>Undertake day-to-day monitoring of workloads and management of the Housing Options Team</li><li>Manage, motivate and develop members of the Housing Options Team, ensuring they meet performance and customer service objectives and deal with under-performance or disciplinary matters in accordance with the council’s procedures</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures for the taking of homelessness applications are followed, to ensure that the necessary enquiries and robust homelessness decisions are made in accordance to legislation and statutory guidance</li><li>Manage the day to day working of the Housing Options Team to monitor that all processes and procedures to ensure the correct allocation of social housing within the district in accordance with the Council’s allocations policy are being followed</li><li>Be responsible for the monitoring of the homelessness budget</li></ul>Who would excel in this role?<ul><li>Extensive knowledge of Homelessness legislation, code of guidance and associated case law and any relevant legislation</li><li>Knowledge of other legislation that impinges on homelessness and the allocation of social housing</li><li>Good knowledge of housing options/Choice Based Lettings schemes</li><li>Ability to lead, motivate and support team members</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979 or click the apply now button.&nbsp;This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Housing Options Team Leader

Annual salary: up to £35,000.00 Housing Advisor - 'Find your own accommodation' scheme Bordon, Hampshire Full Time, up to 9 months FTC, with potential to extend - 40 hours per week Up to £35,000 per annum plus £3,800 company car allowance About the role: We are collaborating with our client to resettle families in the UK under the Afghan Resettlement and Assistance Policy. Initially, these families will be housed in various accommodation bases, known as the transit estate, before moving to permanent homes within the community. Over the next nine months, Mears will assist service users in securing private rental homes across the UK. This position is part of the housing team, collectively responsible for supporting frontline delivery and meeting contractual requirements. As a Housing Advisor, you will play a crucial role in providing housing solutions and delivering exceptional service to our service users and the community. You will assist Afghan families in finding suitable homes in the private rental market. Additionally, you will identify new partnership opportunities while ensuring excellent customer service, performance, and full compliance with the contract. As a Housing Advisor, you will discuss options with family households and single person households, to help facilitate a seamless move. Taking the service users through the whole journey from understanding their needs to securing the property and moving in. You will deliver personalised support to service users through bespoke casework and facilitating housing drop-in clinics. We will work in partnership with the receiving LA to ensure required support will be in place once a property is agreed. What are we looking for? <ul><li>Previous experience working within the housing sector / working with vulnerable people</li><li>Previous experience working within the refugee sector would be ideal</li><li>A thorough understanding of the UK benefit system</li><li>Deadline management</li><li>Strong interpersonal communication skills</li><li>Ability to build internal relationships, and manage dispersed teams</li><li>Negotiation knowledge</li><li>IT literate</li><li>Excellent communication</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays (pro rata)</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Choice of company car or car allowance </li><li>Access to EAP Counselling sessions</li></ul>If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on <a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>. We look forward to hearing from you soon. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.

Housing Support Officer

Annual salary: up to £35,000.00 Housing Advisor - 'Find your own accommodation' scheme Catterick, North Yourshire Full Time, up to 9 months FTC, with potential to extend - 40 hours per week Up to £35,000 per annum plus £3,800 company car allowance About the role: We are collaborating with our client to resettle families in the UK under the Afghan Resettlement and Assistance Policy. Initially, these families will be housed in various accommodation bases, known as the transit estate, before moving to permanent homes within the community. Over the next nine months, Mears will assist service users in securing private rental homes across the UK. This position is part of the housing team, collectively responsible for supporting frontline delivery and meeting contractual requirements. As a Housing Advisor, you will play a crucial role in providing housing solutions and delivering exceptional service to our service users and the community. You will assist Afghan families in finding suitable homes in the private rental market. Additionally, you will identify new partnership opportunities while ensuring excellent customer service, performance, and full compliance with the contract. As a Housing Advisor, you will discuss options with family households and single person households, to help facilitate a seamless move. Taking the service users through the whole journey from understanding their needs to securing the property and moving in. You will deliver personalised support to service users through bespoke casework and facilitating housing drop-in clinics. We will work in partnership with the receiving LA to ensure required support will be in place once a property is agreed. What are we looking for? <ul><li>Previous experience working within the housing sector / working with vulnerable people</li><li>Previous experience working within the refugee sector would be ideal</li><li>A thorough understanding of the UK benefit system</li><li>Deadline management</li><li>Strong interpersonal communication skills</li><li>Ability to build internal relationships, and manage dispersed teams</li><li>Negotiation knowledge</li><li>IT literate</li><li>Excellent communication</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays (pro rata)</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Choice of company car or car allowance </li><li>Access to EAP Counselling sessions</li></ul>If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on <a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>. We look forward to hearing from you soon. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.

Annual salary: up to £35,000.00 Housing Advisor - 'Find your own accommodation' scheme Preston, Lancashire Full Time, up to 9 months FTC, with potential to extend - 40 hours per week Up to £35,000 per annum plus £3,800 company car allowance About the role: We are collaborating with our client to resettle families in the UK under the Afghan Resettlement and Assistance Policy. Initially, these families will be housed in various accommodation bases, known as the transit estate, before moving to permanent homes within the community. Over the next nine months, Mears will assist service users in securing private rental homes across the UK. This position is part of the housing team, collectively responsible for supporting frontline delivery and meeting contractual requirements. As a Housing Advisor, you will play a crucial role in providing housing solutions and delivering exceptional service to our service users and the community. You will assist Afghan families in finding suitable homes in the private rental market. Additionally, you will identify new partnership opportunities while ensuring excellent customer service, performance, and full compliance with the contract. As a Housing Advisor, you will discuss options with family households and single person households, to help facilitate a seamless move. Taking the service users through the whole journey from understanding their needs to securing the property and moving in. You will deliver personalised support to service users through bespoke casework and facilitating housing drop-in clinics. We will work in partnership with the receiving LA to ensure required support will be in place once a property is agreed. What are we looking for? <ul><li>Previous experience working within the housing sector / working with vulnerable people</li><li>Previous experience working within the refugee sector would be ideal</li><li>A thorough understanding of the UK benefit system</li><li>Deadline management</li><li>Strong interpersonal communication skills</li><li>Ability to build internal relationships, and manage dispersed teams</li><li>Negotiation knowledge</li><li>IT literate</li><li>Excellent communication</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays (pro rata)</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Choice of company car or car allowance </li><li>Access to EAP Counselling sessions</li></ul>If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on <a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>. We look forward to hearing from you soon. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.

Annual salary: up to £42,500.00 Housing Manager - 'Find your own accommodation' scheme The role will be based from home however the successful candidate will be required to travel regularly to our accommodation sites and manage a dispersed team. This role will cover sites across the south &amp; Wales. Full Time, up to 9 months FTC, with potential to extend - 40 hours per week Up to £42,500 per annum plus £4,500 company car allowance About the role: We are collaborating with our client to resettle families in the UK under the Afghan Resettlement and Assistance Policy. Initially, these families will be housed in various accommodation bases, known as the transit estate, before moving to permanent homes within the community. Over the next nine months, Mears will assist service users in securing private rental homes across the UK. This position is part of the management team, collectively responsible for supporting frontline delivery and meeting contractual requirements. As a Housing Manager, you will play a crucial role in providing housing solutions and delivering exceptional service to our service users and the community. You will manage a team of Housing Advisors who assist Afghan families in finding suitable homes in the private rental market. Additionally, you will identify new partnership opportunities while ensuring excellent customer service, performance, and full compliance with the contract. • Manage and oversee a team of Housing Advisors across all ARAP reception sites on a daily basis. • Supervise the implementation and delivery of housing interventions to help service users identify and secure rental accommodation. • Drive improvements in housing outcomes through a continuous improvement cycle. • Collaborate with Welfare Operations Managers to deliver a seamless service that meets the individual and property needs of all service users. • Manage relationships with third parties and landlords to maintain property standards and meet the needs of service users. What are we looking for? <ul><li>Previous experience working within the housing sector</li><li>Previous experience working within the refugee sector would be ideal</li><li>A thorough understanding of the UK benefit system</li><li>Deadline management</li><li>Interpersonal communication</li><li>Ability to build internal relationships, and manage dispersed teams</li><li>Negotiation knowledge</li><li>IT literate</li><li>Excellent communication</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Choice of company car or car allowance </li><li>Access to EAP Counselling sessions</li></ul>If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on <a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>. We look forward to hearing from you soon. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.

Housing Operations Manager

Annual salary: up to £35,000.00 Housing Advisor - 'Find your own accommodation' scheme Bulford, Wiltshire Full Time, up to 9 months FTC, with potential to extend - 40 hours per week Up to £35,000 per annum plus £3,800 company car allowance About the role: We are collaborating with our client to resettle families in the UK under the Afghan Resettlement and Assistance Policy. Initially, these families will be housed in various accommodation bases, known as the transit estate, before moving to permanent homes within the community. Over the next nine months, Mears will assist service users in securing private rental homes across the UK. This position is part of the housing team, collectively responsible for supporting frontline delivery and meeting contractual requirements. As a Housing Advisor, you will play a crucial role in providing housing solutions and delivering exceptional service to our service users and the community. You will assist Afghan families in finding suitable homes in the private rental market. Additionally, you will identify new partnership opportunities while ensuring excellent customer service, performance, and full compliance with the contract. As a Housing Advisor, you will discuss options with family households and single person households, to help facilitate a seamless move. Taking the service users through the whole journey from understanding their needs to securing the property and moving in. You will deliver personalised support to service users through bespoke casework and facilitating housing drop-in clinics. We will work in partnership with the receiving LA to ensure required support will be in place once a property is agreed. What are we looking for? <ul><li>Previous experience working within the housing sector / working with vulnerable people</li><li>Previous experience working within the refugee sector would be ideal</li><li>A thorough understanding of the UK benefit system</li><li>Deadline management</li><li>Strong interpersonal communication skills</li><li>Ability to build internal relationships, and manage dispersed teams</li><li>Negotiation knowledge</li><li>IT literate</li><li>Excellent communication</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays (pro rata)</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Choice of company car or car allowance </li><li>Access to EAP Counselling sessions</li></ul>If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on <a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>. We look forward to hearing from you soon. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.

Annual salary: up to £35,000.00 Housing Advisor - 'Find your own accommodation' scheme Tidworth, Wiltshire Full Time, up to 9 months FTC, with potential to extend - 40 hours per week Up to £35,000 per annum plus £3,800 company car allowance About the role: We are collaborating with our client to resettle families in the UK under the Afghan Resettlement and Assistance Policy. Initially, these families will be housed in various accommodation bases, known as the transit estate, before moving to permanent homes within the community. Over the next nine months, Mears will assist service users in securing private rental homes across the UK. This position is part of the housing team, collectively responsible for supporting frontline delivery and meeting contractual requirements. As a Housing Advisor, you will play a crucial role in providing housing solutions and delivering exceptional service to our service users and the community. You will assist Afghan families in finding suitable homes in the private rental market. Additionally, you will identify new partnership opportunities while ensuring excellent customer service, performance, and full compliance with the contract. As a Housing Advisor, you will discuss options with family households and single person households, to help facilitate a seamless move. Taking the service users through the whole journey from understanding their needs to securing the property and moving in. You will deliver personalised support to service users through bespoke casework and facilitating housing drop-in clinics. We will work in partnership with the receiving LA to ensure required support will be in place once a property is agreed. What are we looking for? <ul><li>Previous experience working within the housing sector / working with vulnerable people</li><li>Previous experience working within the refugee sector would be ideal</li><li>A thorough understanding of the UK benefit system</li><li>Deadline management</li><li>Strong interpersonal communication skills</li><li>Ability to build internal relationships, and manage dispersed teams</li><li>Negotiation knowledge</li><li>IT literate</li><li>Excellent communication</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays (pro rata)</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Choice of company car or car allowance </li><li>Access to EAP Counselling sessions</li></ul>If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on <a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>. We look forward to hearing from you soon. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.

Job Description Housing &amp; Homelessness Support Assistant £34,416 - £35,448 per annum About the Job Homelessness in London is a big problem with more than 6500 households approaching London Borough of Newham alone last year. Homelessness is as a result of private sector evictions, it's the result of overcrowded families, it's the result of domestic abuse. This is an ideal opportunity for someone who is new to the world of homelessness, but who has a passion for making a positive difference to people's lives. Homelessness can be a challenging career path, but also one that brings great rewards. This can be the start of an exciting journey for years to come. The role can be challenging but also rewarding. The right candidates have the opportunity to positively impact the lives of hundreds of residents across Newham. This is an excellent role for starting a career in housing, with clear opportunities for progression. Interesting, challenging, fulfilling and never boring. You will be expected to: <ul> <li>Be available at the Stratford and Canning Town Housing Hubs up to 3 days a week to provide assistance for vulnerable residents who are not able to use other methods of communication or require a greater level of assistance to access the Service.</li> <li>Triage applications for households who are either homeless or threatened with homelessness, contributing to the Council fulfilling its statutory duties set out within Part VII of the Housing Act 1996 (as amended).</li> <li>Ensure individuals and families, who may be vulnerable, have multiple complex needs, and in a state of heighted anxiety, are able to proceed with a homeless assessment, making sure all applications are supported with the appropriate documentation and evidence, provided in a timely manner.</li> <li>Provide consistent and professional messages regarding realistic housing options, are given to clients from the first point of contact. </li> <li>Maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation.</li></ul>About You You will be expected to have a broad understanding of the housing issues facing a high demand London local authority and to possess the following skills, abilities and experiences: <ul> <li>Dealing with a diverse and vulnerable clientele either face-to-face, on the phone or through email.</li> <li>Work within a pressurised and high profile office environment, supporting a wider team and ensuring the provision a quality customer care.</li> <li>Understand the value of achieving performance targets in order to meet the wider departmental objectives.</li> <li>Use a wide range of IT systems, including databases, spreadsheets and word documents.</li> <li>Providing high levels of customer care.</li> <li>Follow processes, procedures and policy, with a good eye for detail and accurate recording.</li> <li>Possess the desire for continual learning and development</li></ul>What Newham can Offer We've been working hard to make Newham a great place to work. We will offer you: <ul> <li>A competitive package of up to £33,957</li> <li>Flexible working arrangements and the opportunity to work from home at least 2 days a week</li> <li>Tailored support and training for officers who wish to progress to more senior roles within the homelessness prevention service</li> <li>Smarter Working with new modern technology</li> <li>Permanent and stable senior leadership with a consistent vision.</li> <li>Wellbeing service, leisure and discount benefits (Council scheme).</li> <li>Travel season ticket loan, cycle scheme, Local Authority pension.</li></ul>TO APPLY To apply please submit your CV and a supporting statement through our recruitment portal. The supporting statement should demonstrate how you meet the relevant requirements listed in the person specification section of the job description. This should be no more than 2 sides of A4. Applications without a statement are unlikely to be shortlisted. Please view JD here Closing date: 10th February 2025 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>. About Us The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there. Newham has a large housing regeneration programme that will build over 1,000 new council homes by 2022.

Housing & Homelessness Support Assistant - Homeless Triage Officers

Job Information ROLE OF THE JOB As a Sheltered Scheme Officer you will be part of an innovative team working with customers over the age of 60 living in our sheltered schemes. You will provide excellent customer centered services that focuses on positive outcomes and satisfaction whilst meeting the needs and aspirations of the residents. You will be responsible for the day to day management of a designated sheltered housing scheme area ensuring excellent service delivery through maintaining a high profile within them. The successful candidate will be a team player who is enthusiastic and passionate about delivering excellent customer service to older people. We are looking to recruit someone who loves a challenge to join our busy but rewarding team. The position is based at Augur Place, Alnwick and is Monday to Friday 9am to 12pm. This is a part time permanent position. REQUIREMENTS OF THE JOB <ul><li>NVQ level 3 or equivalent </li><li>Social Housing or Customer focused based experience </li><li>Valid UK driving license and have use of a vehicle </li></ul>For further information about this role, please contact Louise Landreth (Estates Manager) via email; <a href="mailto:louise.landreth@northumberland.gov.uk" target="_blank">louise.landreth@northumberland.gov.uk</a> Why choose us? We have some outstanding benefits and perks to offer you, including: <ul><li>26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) </li><li>Automatic enrolment into the Local Government Pension Scheme </li><li>Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees) </li></ul>To see all our excellent benefits and perks, please click here. Stay connected with us on social media to keep up to date with Northumberland County Council's latest job opportunities. Facebook: NCC Jobs Group LinkedIn: Northumberland County Council Jobs Further information Please note that this is a part time position. For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here . We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email <a href="mailto:hrrecruitment@northumberland.gov.uk" target="_blank">hrrecruitment@northumberland.gov.uk</a> or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post. Alternative application format: British Sign Language: northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930 Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.

Sheltered Housing Officer (Part Time)

Amazing job opportunity - Learning &amp; Development Officer! Are you passionate about empowering others to grow and succeed? Do you have a drive for creating learning environments that inspire and engage? We are looking for an experienced Learning and Development Officer to join our team in Leeds and make a meaningful impact in the growth and development of our people. About the Role: As a Learning and Development Officer, you will play a key role in fostering a culture of continuous learning within our organization. You will support and deliver a wide range of L&amp;D activities, from corporate inductions and the development of training programs to supporting career frameworks and ensuring statutory and mandatory training is up to date. You will work closely with both internal and external stakeholders, using your expertise to design and implement impactful learning initiatives that align with our company's values and objectives. Key Responsibilities: Learning and Development <ul><li>Staying ahead of industry trends and integrating innovative solutions into L&amp;D activities.</li><li>Design and deliver structured onboarding programmes, ensuring new team members integrate smoothly.</li><li>Manage employee review frameworks, ensuring regular probationary, 1-2-1, and appraisal meetings are aligned with career development.</li><li>Identify skill gaps, provide tailored coaching, and assist managers in supporting career growth.</li><li>Implement and manage our Learning Management System (LMS) in collaboration with colleagues.</li></ul>Training and Development <ul><li>Deliver corporate inductions to new starters within 4 weeks of the employee being in post</li><li>Work with colleagues to create professional development, leadership, and role-specific training programs.</li><li>Develop engaging, interactive training content using a variety of methods and tools.</li><li>Ensure all training content is relevant and aligned with business needs and objectives.</li></ul>Statutory and Mandatory Training <ul><li>Keep up-to-date with statutory and mandatory training requirements, ensuring our teams are always compliant.</li><li>Deliver face-to-face training when required and track training completion rates.</li><li>Collaborate with internal and external stakeholders to ensure our training is in line with local, regional, and national guidelines.</li></ul>Essential Skills and qualifications: <ul><li>Degree in Learning and Development, Human Resources, or equivalent relevant experience.</li><li>Substantial practical experience in delivering education and training programs.</li><li>Strong understanding of various training techniques and delivery methods.</li><li>Proven experience in conducting training needs analysis and sourcing relevant training solutions.</li><li>Valid driving License and access to a personal care</li><li>Willingness to travel to our different sites in the area to deliver the training</li></ul>If you're ready to take on an exciting challenge and be a key player in our learning and development initiatives, we'd love to hear from you! Location This role is based at our Bank Top Support Centre, Black Hill Rd, Leeds LS21 1PY. Please note that our office is not easily accessible by public transport, so personal transportation will be necessary. Occasionally, you may also need to travel to our various sites. Our office location offers a peaceful and inspiring work environment, surrounded by scenic fields and pathways, and is just a couple of minutes' drive from Golden Acre Park. Plus, if you're a dog lover, you'll feel right at home! We're a dog-friendlyoffice, and you might find yourself sharing the space with a friendly canine colleague or two-ready to brighten your day and, perhaps, "ask" for a treat! Benefits of Working With Us: <ul><li>25 days (5 weeks/200 hours) annual leave plus Bank Holidays, increasing with length of service</li><li>Extra day of leave each year for your work anniversary.</li><li>Enhanced Maternity, Maternity &amp; Paternity Support, and Adoption pay.</li><li>Special and Significant Event Leave.</li><li>Family-friendly employment policies.</li><li>Continued personal and professional development opportunities.</li><li>Participation in OMG's Refer a Friend Scheme.</li><li>Internal wellbeing support through OMG's dedicated Wellbeing Advisors.</li><li>Access to an Employee Assistance Program run by the award-winning Health Assured.</li><li>Eye care scheme: Free eye test plus a contribution toward glasses.</li><li>Cycle to Work Scheme for a greener commute.</li><li>Access to NHS Discounts.</li><li>Company pension scheme.</li></ul>Working at OneMedical Group OneMedical Group is a family run organisation with our co-founders still involved in supporting our teams to be at their best. We have an ambitious strategy and mission, one that is shared and supported by our whole Group. The Group was started with the vision of delivering healthcare differently, and to make a real difference to the communities that we work with. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: <a href="mailto:recruitment@onemedicalgroup.co.uk" target="_blank">recruitment@onemedicalgroup.co.uk</a> Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Learning and Development Officer

Project Worker Hackney Various, London E5 £13.75 per hour 37.5 hours per week Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Scheme at Hackney IHM, London. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Project Worker will include: <ul> <li>Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence</li> <li>Assessing customers' needs by writing and updating support plans</li> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li> <li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li> <li>Handling occasional emergency situations</li> <li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul> <li>Experience of working with adults who have experienced homelessness</li> <li>Enthusiastic and flexible with a strong "can-do" attitude</li> <li>Ability to work as part of a team and on own initiative</li> <li>Strong organisational skills as well as functional literacy and numeracy</li> <li>Ability to react quickly to changing priorities whilst working to deadlines and targets</li> <li>NVQ3 in Health and Social Care, or willingness to work towards is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference - 223465 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Project Worker - Homelessness

The Vacancy Full time, 37 hours a week. Working a mix of early and late shifts including weekends and bank holidays. Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you. You will be working as part of a team to provide support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations. MAIN RESPONSIBILITIES <ul> <li>You will have your own caseload of clients to manage and will work with them on a one to one basis</li> <li>You will identify their needs by listening to them and put together a support plan which is equally achievable and realistic for them</li> <li>You will encourage their involvement in personal progression in the form of education, training, employment activity or volunteering</li> <li>You will help them improve their practical skills in areas such as budgeting, shopping, cooking and housework</li> <li>You will work with external partners (such as colleges) to maximise the opportunities available to clients so that they can resettle in the community</li> <li>You will be extremely conscientious in areas such as safeguarding and lone working</li> <li>You will help clients to access the benefits they are entitled to claim</li> <li>Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property</li> <li>Maintain client records using relevant systems to a good standard</li> <li>Work in accordance with the Health and Safety regulations and all policies and procedures</li> <li>Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern</li> <li>Work flexibly across all areas of operation where required and prior notice given</li> <li>You will carry out ad hoc housekeeping tasks where required</li> <li>Any other reasonable task as requested by a member of staff</li></ul>ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job) Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings. <ul> <li>Clear verbal and written English</li> <li>Good IT and keyboard skills</li> <li>Polite, assertive manner, ability to self -motivate</li> <li>Passion for working in a client/customer facing role</li> <li>Knowledge of the benefits system and tenancy legislation</li> <li>Have an interest and genuine concern for homelessness and related issues</li> <li>Knowledge of voluntary and statutory agencies</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Annual appraisals Child care vouchers Pension with life cover Extra mile awards Employee assistance programme Shopping vouchers Our Gallery Previous Next

Homeless Support Worker

The Vacancy <ul> <li>Annual salary of £23,667 (PTE) (£27,612 FTE)</li> <li>Permanent role</li> <li>Part-time (30 hours), Monday - Friday 9am - 3.30pm, open to discussion about hours</li> <li>Fleetwood office base, elements of hybrid working</li></ul>Proposed Interview Date: 24th February 2025 The role The purpose of this job is to provide a high quality, effective and tenant focused intensive housing management service to our customers living in Sheltered Housing schemes. You will bring a positive approach to your role, engaging with our customers in a caring and understanding way, ensuring that customers receive the best services possible. You will support with community events, signposting to other agencies, support with day-to-day queries, deal with ASB, lettings issues and any safeguarding concerns. The right fit <ul> <li>This role is a job share opportunity for someone who has a positive outlook and can encourage and support our older residents.</li> <li>You must have a caring nature and want to help and support vulnerable customers.</li> <li>Experience in housing is desirable but not essential.</li> <li>You must be IT literate and willing to learn new systems and policies and procedures.</li> <li>Most importantly you must have a passion for helping customers, striving to achieve excellent customer centricity and the ability to work alone but also as part of a wider team, ensuring a one team approach to your work.</li></ul>Who we are Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our People Services team will review your application and will be in touch shortly. What we offer Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: <ul> <li>A range of flexible working options.</li> <li>27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering.</li> <li>Up to 9% employer's contribution to the pension scheme (match funded).</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives.</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale. The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&amp;Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56. Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Our core purpose is to regenerate places to create opportunities for people. Gallery Previous Next

Independent Living Scheme Manager

Your role We are currently hiring Bank Housing Support Workers to join our inspiring and friendly Somerset Additional Housing Service Team, Wells - Somerset. Rethink Mental Illness are an organisation whose common purpose is to help those who are severely impacted by mental illness. Our Keward and Burcott housing services offer a supportive environment that fosters independence and recovery. We help individuals maintain their tenancy while providing access to social activities, education, employment, and training. These services support those at risk of losing or not accessing housing due to mental health issues, vulnerability, or housing-related challenges. How you will make a difference as a Housing Support Worker: Working with an allocation of tenants, you will provide a robust, intensive housing management service. Supporting vulnerable individuals who experience mental ill health in promoting independence and empowering sustainment of tenancies. You will be required to assess the needs and risks of tenants and work in a person centred and personalised manner in order to enable individuals to sustain their tenancy. The role involves tenancy sign ups and property re-lets, processing referrals, day to day running of a service, and health and safety of the schemes we manage. Essential skills and experience required for this role: • I have experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment. • I have excellent administration, organisation and planning skills. • I am competent in the use of IT systems including Microsoft applications, email and internet. • I have a good understanding of tenancy/housing management practice, lettings procedures, relevant legislation and current issues within the housing sector. • I have a good understanding of Welfare Benefits, Housing Benefit and Universal Credit. Caring for our people. We offer a wide range of support. Some of our benefits include: • PULSE - our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards. • Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have an Employee Assistance Programme with access to appointments. • Taking time for you: We work flexibly and we have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave. • Planning for the future: We have a contributory pension scheme. • Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way. • £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member. Who we are? We're Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: "A better life for everyone severely affected by mental illness." It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy - delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us. Diversity, Equity, Inclusion Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we're working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status. Becoming a truly anti-racist organisation We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please see further details on our Website You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do! If you have any questions about the position, please contact <a href="mailto:-recruitment@rethink.org" target="_blank">-recruitment@rethink.org</a> Our Charity Our work to achieve this is guided by seven core values: <ul> <li>Commitment</li> <li>Equity</li> <li>Expertise</li> <li>Hope</li> <li>Openness</li> <li>Passion</li> <li>Understanding</li></ul>What do we value? Passion We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness. Commitment We work tirelessly to provide support for everyone severely affected by mental illness. Openness We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness. Hope We offer hope of a better quality of life for all those severely affected by mental illness. Expertise We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness. Understanding People who are severely affected by mental illness are at the heart of everything we do in our organisation - our membership, our governance and our workforce. Equity We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all. Openness We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness. What will you receive? You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive: Employer funded pension Flexible working Life assurance Employee Assistance Programme Eyecare vouchers up to £55 towards the cost of new glasses or lenses Training opportunities e-learning courses &amp; much more Annual leave 25 days rising to 30, plus bank holidays Rethink day 1 day's additional leave (pro rata) on your Birthday PULSE Reward, Benefits and Recognition Platform Employee Assistance Programme Rethink day 1 day's additional leave (pro rata) on your Birthday For the full list, see our website here. Our colleagues say "From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on." "Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help." "I've previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I've ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people's lives." "It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference". Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

Housing Support Worker - BANK

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Leeds. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

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