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Independent Living Support worker - British Sign Language Independent Living Support worker - British Sign Language The Role We are looking to appoint a new team of qualified BSL (British Sign Language) Independent Living Support Workers, this is an exciting opportunity to help build our BSL ISL Provision and provide excellent support. Due to the demands of the service, we are only looking for candidates who hold a BSL qualification The property is a 2 bedroom home located in a residential area in Newcastle, a short walk from the City Centre, St James Park, the Town Moore and Leazes Park as well as local transport services which opens up the whole of the North East to the people we support. There is also parking available. Our BSL Independent Supported Living scheme is a home for 2 young individuals who are leaving college and require support with everyday living tasks, cooking, cleaning, organising fun social activities, support to health appointments and to live as independently as possible. You will need to be enthusiastic, friendly, enjoy your work and have a positive outlook on life and a real desire to help people achieve their goals and reach their full potential. A great team player, who is flexible, organised and has the skills to work with a multi-disciplinary team to ensure the people we support receive the highest level of care is required. Being able to adapt and respond to evolving situations with a person-centred approach is essential for an independent living scheme. We would love to hear from you and welcome all applications. Please click here for the job description. Who We Are The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change. Why Work for Us At Percy Hedley we encourage career development and progression. We run a robust training programme and also have development opportunities across the wider Foundation. We also offer the following benefits to staff: • 20 days annual leave, including bank holidays. (pro-rated for part-time staff) • Access to a rewards scheme designed to save money on shopping • Contributory Pension Scheme. (Contributions can be matched up to 5%.) • Induction and ongoing training. • Employee Assistance Programme • Cycle to Work Scheme. • Wellbeing support (including occupational health, physio services and counselling services) Click here for more information on the benefits available: <a href="https://www.percyhedley.org.uk/vacancies/staff-benefits/" target="_blank">https://www.percyhedley.org.uk/vacancies/staff-benefits/</a> We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS and barring checks as well as other employment clearances such as referencing and online checks in line with our regulator's legislation requirements . Please note it is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children and the Percy Hedley Foundation has the right to respond appropriately. As a disability confident employer who is registered and accredited by the scheme, we would encourage all applications but please reach out if you require any guidance or support in your application.

Independent Living Support worker - British Sign Language

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Night Concierge (Women's Refuge) Salary:£24,260 per year Hours: 10:00 PM to 08:00 AM, on a 4 on 4 off basis Contract type: Permanent Location: Weymouth Additional information: <ul><li>Flexible rota-based working hours between 10:00 PM and 08:00 AM, including weekends and bank holidays.</li><li>Please note, due to the nature of this service, applications are open to women only, in accordance with the provisions of the Equality Act 2010.</li></ul>The Role: Haven is a warm and welcoming 6-bed refuge in the Weymouth area, providing a safe and supportive space for women who have experienced rough sleeping and face a range of challenges, including mental health struggles, substance misuse, and domestic violence. Our dedicated team is here 24/7, offering compassionate support to help women rebuild their lives and move towards independence. We're looking for a dedicated team member to provide an on-site presence at our supported accommodation, covering overnight and weekend shifts (10:00 PM - 8:00 AM). This is a lone-working role, ensuring the safety and security of the building and its occupants while also fostering positive relationships with the local community. You'll also be responsible for maintaining accurate records, such as occupancy stats and project logs, in line with quality standards. Flexibility is key, as you may be required to work at other locations within your designated area in the future. If you're passionate about helping others and making a positive change, this role is for you! Responsibilities include: <ul><li>Provide an on-site presence, which includes overnight waking cover as required by the service, to maintain the safety and security of the building, facilities and clients</li><li>Escalate critical incidents to the tier 2 on-call support</li><li>Supervise the entry and exit of the building, for the tenant's security and safety. </li><li>Maintain full and accurate logs of the events during the shifts</li><li>Ensure that administration is done promptly and to a high standard using the electronic case management systems, with detailed, concise and accurate records</li><li>Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities</li></ul>Qualifications / Requirements: <ul><li>No experience required as full training will be provided, although previous work in either social housing or care would be beneficial </li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment (pro-rata for part time staff) </li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about the Night Concierge role, please get in touch with the team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Night Concierge (Supported Housing - Female Only)

Job Introduction What you'll do Our Supported Housing teams work hard to deliver excellent housing management services to our residents to help them attain the best outcomes possible. This work makes a direct and positive impact on thousands of vulnerable people every day. Our Agency Managed portfolio is a central part of our purpose: working with around 30 different managing agencies that support our most vulnerable residents across approximately 1,300 properties. The Agency Contracts Manager role is crucial to ensuring managing agents deliver services of the highest quality. As Agency Contracts Manager will have in-depth knowledge of the supported housing sector and housing management processes at a large Registered Provider, along with the strategic thinking required to improve our practices and maximise our housing portfolio. You will have experience of overseeing management agreements for a landlord or delivering on management agreements as the managing agent. This experience will enable you to understand our customers' varied needs and how to ensure the managing agents deliver a great service to them. How you'll do it <ul><li>Establish and maintain a culture of service improvement, supporting your team to deliver our KPIs and evolving customer needs.</li></ul><ul><li>Advocate for customers, leading by example to demonstrate a commitment to excellent customer service.</li><li>Managing relationships with key stakeholders and partners, promoting and representing NHG at the appropriate levels.</li><li>Work with commissioning authorities and management agents to agree client groups and appropriate housing management contracts for our properties.</li><li>Maximise income and minimise risk to NHG and our customers, ensuring appropriate checks and controls are in place.</li></ul>The Ideal Candidate We need your ability to manage and lead by example and support your team to solve problems as well as empowering them to provide outstanding services to our vulnerable customers. This is a challenging and rewarding role. You'll need to be adept at staff management, have experience in multi-layered stakeholder engagement, have strong contract management skills, and a passion for excellent customer service. If this unique challenge sounds like the opportunity you're looking for we'd love to hear from you. Essential: <ul><li>Proven leadership in exceeding KPIs and delivering excellent services to residents. </li><li>Experience of overseeing management agreements for a landlord or delivering on management agreements as the managing agent with an eye for detail. </li><li>Understanding of customer needs in supported housing and the impacts on housing management. </li><li>Experience of managing conflict between stakeholders. </li></ul>Desirable: <ul><li>Relevant qualification in housing or management background.</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Closing date is at 23:59 on 19 March 2025 Step 2: Successful candidates will be invited to interview and presentation Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an enhanced check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Agency Contracts Manager - Supported Housing

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Service Manager (Supported Housing &amp; Trainer Tenancies) Salary:£31,400 per year Hours: 37.5 hours per week Contract type: Permanent Location: Exeter Additional information: <ul><li>Valid driver's license and access to a car for business purposes</li><li>Participation in an out-of-hours on-call rota</li></ul>The Role: We're looking for a passionate and dynamic leader to oversee our Supported Housing service, this includes 31 units for medium-support clients and 8 units for young people (18-24) with care or homelessness experience. You'll manage a dedicated team of at least six staff, ensuring the smooth, safe, and efficient running of 39 supported accommodation units in Exeter. In this role, you'll take the lead in delivering high-quality, person-centred support. From maintaining health &amp; safety standards to working closely with referral agencies and maximising occupancy, you'll be at the heart of creating a stable and supportive environment for those who need it most. If you're ready to make a real impact and be part of a team that changes lives, we'd love to hear from you! Responsibilities include: <ul><li>Provide leadership, develop and maintain vision, planning and direction that meet statutory and organisational quality standards while prioritizing the needs of our service users</li><li>Lead the team to provide a trauma-informed approach to those in Julian House supported accommodation, empowering them to identify and develop strengths and realise personal goals</li><li>Take responsibility for the day-to-day management of any relevant buildings, including maintenance and safety issues, ensuring that regular inspections are completed and records</li><li>Establish effective productive relationships with key stakeholders across Devon</li><li>Managing and monitoring KPI's to reflect accurate and effective Support Plans and Risk Assessments</li></ul>Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities Qualifications / Requirements: <ul><li>A valid UK driving licence and access to own vehicle - business insurance will be required for roles involving travel for work</li><li>Experience working with vulnerable adults and/or people with complex needs and challenging behaviours</li><li>Assessment, planning and caseload management of complex needs clients</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment (pro-rata for part time staff) </li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about the Service Manager role, please get in touch with the team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Service Manager (Supported Housing & Trainer Tenancies)

Job Description At Cornwall Housing, we're passionate about delivering homes and services to the communities of Cornwall. We have an exciting new opportunity for someone with housing management or health &amp; social care skills/experience to join the team, to support our pilot transforming housing management and support services to our residents living in our older person's accommodation. But your approach is just as important - we need talented people who can work with others and who want to make a difference! Join our Cornwall Housing team for the career opportunities... and stay for the community! About the role Responsible for providing the concierge service to residents of sheltered housing schemes, and providing cover for the team during times of sickness and annual leave. The role would be working from various different sites as needed supporting tenants and customers on a daily basis by responding to enquiries, being a presence within scheme and completing regular checks of Lifelines or around buildings. To be successful, you'll have: <ul> <li>Help keep older persons' housing schemes safe and well-maintained.</li> <li>Carry out health and fire safety checks, reporting any issues.</li> <li>Check Lifeline alarm systems to support residents.</li> <li>Offer a friendly and helpful presence, responding to enquiries.</li> <li>Support tenants with sign-ups, tenancy issues, and sustainment.</li> <li>Visit customers who need extra support to maintain independence.</li></ul>To find out more about the role and requirements, please view the Role Profile Our offer to you Salary: £23,388.00 per year pro rata Working Hours: 22.5 hours per week (working pattern to be agreed with the successful candidate) Contract Type: Fixed term contract for 12 months, due to service review and funding Base: Your work base will be Bodmin - Chy Trevail but the role will be county wide. What you'll get from us in return is: <ul> <li>A challenge like no other - Cornwall is unique and so are we!</li> <li>A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years' continuous service) with the option to buy more, family friendly policies, and our flexible approach to work</li> <li>A senior management team who will listen and support you, and encourage your ideas and creative thinking</li> <li>Investment and support in your continuous learning and development</li> <li>Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal</li> <li>And a chance to really make your mark</li></ul>Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Enhanced DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role. To apply It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV. The planned closing date for applications is Sunday 16 March 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early. Interviews are planned for Friday 21 March 2025. Start date is planned for Tuesday 1 April 2025 or ASAP after. Contact us If you'd like to have a discussion about the role, please feel free to contact us at <a href="mailto:peopleandHandS@cornwallhousing.org.uk" target="_blank">peopleandHandS@cornwallhousing.org.uk</a> or 01872 324 329 Thank you for your interest in supporting our important work at Cornwall Housing. Recruitment Agencies - we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:<a href="https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/" target="_blank">https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/</a>

Independent Living Scheme Officer (Mobile / County Wide)

Job Description Job Title: Independant Living Support Worker Contract Type: Permanent Salary: £25,965.41 per annum (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 per week Working Pattern: 3 week rolling shift pattern between 9am and 8 pm including weekends Location: South Lakes Foyer, Kendal, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Independant Living Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Independent Living Support Worker

Job Description Job Title: Support Worker Contract Type: Permanent Salary: £25,965.41 pro rata (£27,112.48 pro rata is achieved after 18 months successful performance in the role) Working Hours: Part Time 24 hours Working Pattern: Rolling 2 week shift pattern 9am - 8 pm including weekends Location: Eden Rural Foyer, Penrith If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays (pro rata) </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

New! Partner | Social Housing TSR Legal are working with a leading UK law firm in their search for an experienced Social Housing Development Partner to join their fast growing Bristol office. The national Social Housing team pulls-together specialists from across the firm with particular expertise in this sector. They provide a full service offering for social housing clients by delivering seamless, sector-focussed advice across a wide range of legal areas, including corporate and commercial, planning and environment, procurement, development, construction, commercial property, finance, charging, sales, governance, renewable energy, housing and asset management, employment, property and commercial litigation. The firms Social Housing team and Social Housing team are ranked in the national tables by the Chambers and Legal 500 directories. The national Development team has extensive experience of advising on large scale development and regeneration projects in the social housing sector, including site acquisition, joint venture, strategic land and collaboration agreements, options, conditional purchase agreements and disposal. They are experienced in disposals of both vacant and tenanted stock and stock rationalisation. About you: You will have delivered development services project transactions on time and on budget, advising on all aspects of land acquisitions, site assembly and stock rationalisation. You will have a track record of working collegiately and successfully within the social housing sector. You will need to be confident and have a good track record in developing and maintaining strong and long lasting client relationships. The team is unique in its ability to provide a full, national range of services to the sector, from several offices across the UK so you will have plenty of support and resources on hand. This is a key role offering a strong partnership potential, high levels of autonomy and client focus as well as an excellent competitive rewards structure. This is a standout position for a Partner to join this Top 100 national practice in their buzzing Bristol office. Apply now for immediate consideration or feel free to give Rob a call at TSR Legal on 02920 388100 for a confidential conversation or direct to <a href="mailto:rob@tsrlegal.co.uk" target="_blank">rob@tsrlegal.co.uk</a> in total confidence

New! Partner | Lawyer | Social Housing

The vacancy Permanent Full time (37 hours per week) Are you passionate about maintaining high quality standards and ensuring customer satisfaction? We are looking for a dedicated Independent Living Maintenance Officer, who will play a crucial role in delivering a seamless repairs and maintenance service. From handling minor repairs to conducting health and safety checks, your work will ensure that our schemes are safe, comfortable, and compliant for our communities. The role is for someone who is looking to be part of a team that truly makes a positive impact on the lives of customers. What you will be doing: <ul> <li>Carrying out efficient minor repairs, ensuring a high standard is maintained across all sites.</li></ul><ul> <li>Conducting regular site inspections will be part of your role, identifying and addressing maintenance needs while involving residents.</li></ul><ul> <li>Tracking and escalating repairs using digital systems to meet deadlines.</li></ul><ul> <li>Managing contractor visits, maintaining clear communication to minimise disruptions.</li></ul><ul> <li>Leading meetings, manage a cleaning team, and provide support to colleagues when needed.</li></ul><ul> <li>Working closely with management to keep working practices up to date.</li></ul>We'd love to meet someone with: <ul> <li>Strong communication skills and the ability to solve problems quickly.</li></ul><ul> <li>You should be organized, proactive, and capable of handling multiple tasks effectively.</li></ul><ul> <li>Leadership experience and the ability to motivate teams to uphold high standards are important.</li></ul><ul> <li>Knowledge in property maintenance or health and safety is preferred.</li></ul><ul> <li>Comfortable with using digital tools to track and escalate repair issues is essential.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £24,150 per annum</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul><ul> <li>Hybrid Working</li></ul>Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 14th March 2025 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Independent Living Maintenance Officer

Job Description Casual work | £13.26 per hour plus sleep in allowances, weekend and bank holiday enhancements (Grade E) | various locations in Norfolk Independent Living Support Worker - Casual To apply, please download an application form and attach it to your online application instead of your CV. Would you like to make a difference to the most vulnerable children in care and help them flourish and achieve their potential? Our Supported Accommodation service works to create and promote a positive environment for each young person in the independent living scheme. We are passionate about the provision of creative and ambitious opportunities for our young people, supporting them to thrive and develop in a nurturing and safe environment which promotes the emotional and physical well-being of children. Our services are well regarded, and we are proud of our reputation for not giving up on children with very complex backgrounds. Our team works hard to improve the lives of the young people in our care. Our environment is unique, and the pressure is always on to keep ourselves and those in our care safe and successful. We need highly motivated, resilient and positive team members with humour, tenacity, and empathy to help our young people thrive. You may be new to the care profession or experienced and want a change. We value your life experiences, energy, personal strength, and positive mental attitude. Our team work across the whole week (including weekends and bank holidays) and normally work a sleep-in shift (from 9:30 until 24:00 and then 07:00 until 10:00 the following morning), although other hours of work are also available. We need people who can join our team on a casual basis to help cover any staffing needs. There is always plenty of work if you want it. Following a thorough induction and training programme, your duties will include: <ul> <li>Developing personal and practical skills to enhance independent living skills.</li> <li>Positive engagement to encourage our young people in their development.</li> <li>Reporting and recording key aspects of care and developing your professional skills as part of on-going development.</li> <li>Managing complex behaviour that can be challenging.</li></ul>We offer you: <ul> <li>Induction and regular training and supervision</li> <li>Career progression and personal development</li> <li>NCC pension scheme</li> <li>Blue light card</li> <li>Fantastic opportunity to achieve the Level 3 Diploma for Residential Child Care</li></ul>To apply, please download an application form and attach it to your online application instead of your CV. For an informal discussion please contact Team Managers, Neil Marjoram (<a href="mailto:neil.marjoram@norfolk.gov.uk" target="_blank">neil.marjoram@norfolk.gov.uk</a>) or Zoe Howarth (<a href="mailto:zoe.howarth@norfolk.gov.uk" target="_blank">zoe.howarth@norfolk.gov.uk</a>) Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria we are looking for. You can find information on our Terms and Conditions here. Already a Norfolk County Council employee? please apply using your @norfolk.gov.uk or @nccal.ac.uk email.

Relief Independent Living Support Workers (7466)

£12 per hour Liverpool You're caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You'd also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Derwent Square as a Casual Recovery Worker. Derwent Square is a mental health project, that offers supported housing to 5 Residents. We are currently working to a recovery model and our aim is to provide stability and environment to learn skills that will promote independence in the customer. We provide a range of support services for people with mental health to access their local community, including living skills, support with medication management and peer support through individually tailored support plans. Our ultimate goal is to empower our customers with the skills for them to flourish in an independent setting. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That's where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we'll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it's developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing's for sure - you will have every chance to shine. In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. This is a an opportunity to work as a relief member of staff covering holidays and sickness. To review the Job Description please click here. We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group. This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. When applying, please upload a CV and supporting statement which should clearly outline your skills and experience. Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough. We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

12 Supported / Sheltered housing Jobs in England