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Job Details Dudley Council's Home Improvement Service is a multi-disciplinary team located within the Housing directorate of Dudley Council. The work we do enables both vulnerable and disabled people to remain living independently and safe and warm in their homes. We do this by assisting them with building work to either adapt or repair their homes together with the supply and installation of domestic lifts and hoists and other forms of equipment. We also provide support for residents through the council's Energy Advice line. We are looking for a Technical Support Officer to join our friendly team. The Role This role will see you supporting our team with a variety of tasks and responsibilities that will initially include the accurate inputting and collating of data and assisting in the management of adaptation providers with the option of extending support across the whole service area. You will be expected to communicate daily by telephone or by email with a wide variety of people, including service users. Candidates for this post The successful candidate is likely to be an enthusiastic, responsible team player, who is committed to high standards of professionalism and customer care and able to work unsupervised and perform well to targets and deadlines. You should also display a real commitment to and empathy with the needs of older and disabled people and have a sensitive and discrete approach to confidential information. The job is for a full-time post working 37 hours a week. Salary Grade 5 - £25,584-£27,269 Please contact Steve Wilson at <a href="mailto:steve.wilson@dudley.gov.uk" target="_blank">steve.wilson@dudley.gov.uk</a> if you have any queries relating to the role. So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents Benefits List JD PS Technical Support Officer.doc

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