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Are you passionate about making a real difference in people’s lives?&nbsp; Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at&nbsp;<a href="https://careers.bchg.co.uk/" target="_blank">Careers | Black Country Housing Group</a>We have a fantastic opportunity for a generic Housing Officer(known internally as Customer Relations Manager/CRM)&nbsp;to join us on a full time, permanent&nbsp;contract in return for a competitive salary of £38,364.73 per annum.Background to Post:&nbsp;We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services.&nbsp; We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years’ experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle&nbsp;as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers.*Standard DBS Check RequiredSpecific tasks of the role include, but are not limited to:&nbsp;<ul><li>To provide comprehensive housing management services within a defined geographical area of approx. 255 units.&nbsp; This will include but not limited to:</li><li>Management of rent and service charge payments and arrears</li><li>Management of voids &amp; lettings to achieve void turnaround</li><li>Tenancy management including nuisance &amp; anti-social</li><li>To resolve queries and complaints from residents in a timely and responsive manner</li><li>To offer advice and support to any customer to help sustain their tenancy</li><li>To promote and support resident engagement activities</li><li>To develop neighbourhood plans and build local partnerships</li><li>To meet with all residents in the area at least twice per year including shared ownership customers.</li><li>To market homes within their area ensuring a waiting list is maintained for all properties</li><li>To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time.</li><li>To resolve queries and complaints from residents in a timely and responsive manner</li><li>To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities</li></ul>Skills and Experience required:<ul><li>Must have housing experience of tenant and social housing</li><li>Knowledge of best practice in one of estate management, income management or tenant support</li><li>Knowledge of housing law and awareness of current housing issues</li><li>Seeks ways to bring improvements in the way that work is done</li><li>Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others</li><li>The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period</li><li>Customer Services or Housing Qualification required</li></ul>Why Join Us?&nbsp;At BCHG, we’re more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with.28&nbsp;Days Annual leave per year (pro rata), plus bank holiday entitlements – so you can have a well-earned restHybrid Working Opportunities - helping you to work in the most effective way for youStaff recognition scheme – because hard work doesn’t go unnoticed100% Annual Attendance Reward – to reward you for being there for our customersAnnual Pay Review – ensuring your pay reflects what’s happening in the marketAccess to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters – because sometimes, we all need a helping handLife assurance – In case the worst should happenA broad learning and development programme – to help you be the best that you can beAccess to an attractive contributory pension scheme – giving you peace of mind about life after work.About us:With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations.Since our founding in 1974, we’ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers.At Black Country Housing Group, our values are more than just words—they shape the way we operate and how our colleagues interact daily. We’re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families.As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. &nbsp;If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG!Closing Date: 7th November 2025Interview dates – Week commencing 17th November 2025*Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications.&nbsp;If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via <a href="mailto:HR.BusinessSupport@bchg.co.uk" target="_blank">HR.BusinessSupport@bchg.co.uk</a> who will be happy to assist.&nbsp;

Customer Relations Manager

The vacancy An opportunity has arisen within the Independent Living Team for the right individual to manage a sheltered scheme in Market Drayton. We are seeking someone who is experienced, highly motivated, who has excellent communication skills and is a real people person. The successful applicant will be responsible for supporting residents with support needs, the housing management of the scheme as well as promoting and maximising the use of the communal facilities. Shortlisting date: 10 November 2025 Interview date: 14 November 2025 This role will be subject to an enhanced DBS check. About Connexus Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same. You'll be joining a team which provides a wide range of excellent support services including independent living for older people, providing specialist accommodation and services for younger people, and managing a refuge and other safe accommodation for those fleeing domestic abuse. Our teams also provide supported temporary accommodation for those aged 18-55 who have complex needs. Some roles involve providing help locally in the community, supporting and offering specialist advice and working with our partners to prevent homelessness. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We're here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups. Life at Connexus Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire. Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers. Our clear focus is excellent service delivery. Some of the benefits Up to 30 days annual leave &amp; Bank Holidays Continual learning and development opportunities Generous pension scheme Westfield Health healthcare plan Continual learning and development opportunities Paid sickness leave (upon successful completion of probationary period) Enhanced maternity/ paternity pay We're rooting for you Interviewing isn't easy and believe us when we say "we're rooting for you"; we want everyone to be able to do their best. We know it can be daunting to put yourself out there and sometimes the unknown interview processes make things even scarier! So, we thought we'd help by sharing a little about what you can expect from us in terms of our approach to recruitment. We're rooting for you

Independent Living Co-Ordinator

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Stourbridge service. If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team. We have an exciting opportunity for a Recovery Coordinator to join our team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Stourbridge Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 dependent on experience, (based on full time working hours, pro rata for part time hours) Contract: Permanent * Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by substance use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substance use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Please reflect the attached Job Description and Person Specifications in your application. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 7/11/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Donna Homer | <a href="mailto:Donna.homer@cgl.org.uk" target="_blank">Donna.homer@cgl.org.uk</a> | 01384426120 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Title: Housing First (Homeless) Support Worker Job Location: Walsall- clients are based in and around Walsall Salary: £13.45ph Contract type: Fixed Term until 31/03/2026 Working hours: 37 hours per week Monday to Friday About the role When you see someone sleeping rough because they do not have a place to call home, how does it make you feel? Does it make you stop and think "I wish I could help" if so, this opportunity might be perfect for you. As a Support Worker you will provide person centred support to our service users to help them to retain their tenancy in line with the principles of the Housing First model. You will manage a caseload of up to 7 individuals who are likely to have a diverse range of support needs such as alcohol and substance abuse, mental health and physical disabilities. Your day might be spent accompanying someone to attend appointments, carrying out well-being checks or liaising with other agencies to facilitate access to support. Doing out reach work to homeless people in the street and attending check ups by visiting clients properties. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you Ideally, you will have experience in housing, social care, benefits system, working with homeless, criminal justice or a related field and knowledge of Housing First principles and philosophy. Experience of working with drug abuse, mental health and physical disabilities Understand the importance of treating individuals with respect and be non-judgmental. Be open and honest. Can do attitude. A Driving Licence and access to a vehicle is essential for this role as you will be required to travel and work across all sites within the service delivery area. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. -Trust based flexible working and supportive and friendly teams -25 days annual holiday entitlement, increasing to 30 days -One day off for your birthday -Opportunity to buy or sell annual leave -A defined contribution pension scheme GSA matches up to 6% contributions -We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. -Access to Blue Light discount card membership -Confidential Employee Assistance Programme (EAP). -Cycle to work Scheme -Eligible for occupational sick pay How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

4 Jobs in Telford, UK