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Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £33,487 (£36,850 is achieved after 12 successful performances in the role) Working Hours: Full Time - 35 Hours Working Pattern: Monday to Friday Location: Liverpool / Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front-line worker to put customer first. About you We are looking for someone who: <ul> <li>Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.</li></ul>Why Riverside? One Housing is part of Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Pro-actively manage, maintain and improve designated social housing neighbourhoods, dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets. </li> <li>Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. </li> <li>Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. </li> <li>As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies. </li> <li>Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits. </li> <li>Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively.</li> <li>Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedures</li> <li>Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate. </li> <li>Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. </li> <li>Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. </li> <li>Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers. </li> <li>Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability. </li> <li>Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases.</li> <li>Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required. . </li> <li>Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs. </li> <li>Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process. </li> <li>Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. </li> <li>Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required. </li> <li>Contribute to the continuous improvement of processes and procedures.</li> <li>Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for. </li> <li>Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. </li> <li>Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement. </li> <li>Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. </li> <li>Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li> <li>Proven track record of successfully solving difficult problems. </li> <li>Proven track record of demonstrating initiative to proven activities. </li> <li>Ability to remain calm in a pressurised environment. </li> <li>Proficient use of a range of IT packages including Microsoft Office. </li> <li>Excellent team player who can work flexibly to meet business requirements.</li></ul>Desirable <ul> <li>Experience of agile/flexible working. </li> <li>Experience of forecasting and managing a budget. </li> <li>Experience of setting work priorities and arrangements, being self-led and working with minimal supervision.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Officer

Accommodation Assistant - Clayton Hotel Manchester City Centre We have a fantastic new vacancy for Accommodation Assistant to join our team in Clayton Hotel Manchester City Centre. At Clayton Hotel, we are committed to making sure each guest is welcomed in the best possible way. It is why we are always focused on providing exceptional service. Objective of the Role Reporting to the Accommodation Manager, the Accommodation Assistant will execute housekeeping duties for the hotel including preparing rooms for guests and ensuring our general areas are maintained to the highest standard. Key Duties and Responsibilities <ul> <li>Prepare rooms and general areas to the highest Dalata standards </li> <li>Cleaning guest rooms and corridors as required ensuring time deadlines are adhered to.</li> <li>Following cleaning schedules and complying with health and safety regulations.</li> <li>Providing excellent customer service to our residents</li> <li>Continuously checking for any damage, faults, or defects and reporting to management and maintenance</li> </ul>Requirements: <ul> <li>Experience in housekeeping and cleaning is desired</li> <li>Customer focus- making our guests feel comfortable and at ease</li> <li>Flexibility- being able to adapt to situations</li> <li>Excellent Time Management- being able to complete a set number of departures and stayovers each day</li> <li>Attention to detail- Ensuring our spaces are clean and meet hygiene standards</li> <li>Ambition to develop.</li> </ul>Our Benefits: <ul> <li>Various employee appreciation incentives </li> <li>Complimentary group personal training sessions </li> <li>Dalata F&amp;B discounted rates within our sister properties </li> <li>Staff discounted room rates in sister properties </li> <li>Refer a friend scheme </li> <li>SAYE- Save as you earn scheme </li> <li>Free access to development courses to support your journey</li> </ul>About our culture: Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.

Accommodation Assistant

Job Description About the Role We have an opportunity for an Estate Assistant to join our team on a permanent, full-time basis across our sites in Bolton, Blackburn and Oldham. You will provide a high-quality cleaning, grounds, and garden service, ensuring compliance with agreed standards, specifications, and timescales. This will mainly involve gardening however some communal cleaning will be expected. You will represent Guinness on-site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate the below essential skills: <ul> <li>Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.</li> <li>Experience and knowledge of lawn, shrub, and plant care.</li> <li>Proven experience of achieving high levels of customer satisfaction</li> <li>Ability to carry out physical tasks within Health &amp; Safety guidelines.</li> <li>Ability to work effectively within a team and without high levels of supervision.</li> <li>Knowledge of Health &amp; Safety legislation, including COSHH and PPE</li> <li>Full UK driving license.</li></ul>We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to: <ul> <li>Competitive pay £25,095 per annum</li> <li>35 hours per week Monday - Friday 8:00am - 4:00pm</li> <li>25 days of annual leave</li> <li>Career progression and development</li> <li>Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.</li> <li>Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers &amp; leisure activities.</li> <li>Health care cashback plan </li> <li>Employee Assistance Programme, plus more!</li></ul>To find out more about the role and to ensure you meet the essential criteria, please review the role profile. If this sounds like you, we would love to hear from you, click apply today! INDTGP TJTGP

Estate Assistant

Job Introduction Job Title: Housing Solutions Homeless Review &amp; Complaints Officer A bit about us: Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces - there's really something for everyone! The Role: <ul><li>Liverpool City Council is offering an exciting opportunity to be at the forefront of tackling homelessness and shaping the future of housing support in our city</li><li>As a Reviews Officer, you will play a critical role in ensuring fair and lawful decision-making within the Housing Solutions team. Managing a complex caseload, you will conduct thorough investigations into S.202 homelessness review requests, applying up-to-date case law to deliver clear, evidence-based decisions</li><li>You will ensure the Council meets its legal responsibilities under the Housing Act 1996 (as amended), responding to reviews within statutory timescales while maintaining high standards of accuracy and compliance</li><li>Working closely with legal teams and senior management, you will contribute to the continuous improvement of review procedures, ensuring best practices are followed to minimise legal challenges. In addition, you will oversee Housing Options Service complaints, liaise with the Housing Ombudsman, and identify service improvements through case audits and performance analysis</li><li>This is a fantastic opportunity to influence homelessness policy, provide expert advice and training to colleagues, and ensure the highest level of customer service for vulnerable residents in need of support</li></ul>Our offer to you: <ul><li>35 hour working week with hybrid working model</li><li>At least 27 days holiday plus bank holidays rising to 35 after 5 years' service (pro rata if part time) - option to purchase further days</li><li>Agile working - A "Flexibility First" approach to Agile working where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension scheme - option to join the AVC scheme</li><li>Progression - opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee assistance programme</li><li>Cycle to Work and Travel Pass Schemes </li><li>Drive Time - a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave </li><li>Discounted Gym Memberships </li><li>Employee Volunteering Scheme </li><li>Medicash </li></ul>Next steps: Closing Date is: Thursday 27th March at midnight If you would like to talk to a member of the team about the role or have an informal discussion, please contact Joanne Tambourini Kay at <a href="mailto:joanne.tambourini-kay@liverpool.gov.uk" target="_blank">joanne.tambourini-kay@liverpool.gov.uk</a> Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a> Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad. We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible. Watch our recruitment video to see what life is like working at Liverpool City Council:

Housing Solutions Homeless Review and Complaints Officer

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Important Notice: The earliest start date for this position is 7th April. We appreciate your understanding and look forward to welcoming the right candidate to our team. More about your role An opportunity has become available working within our Community Safety Team. The post holder will specialise in managing anti-social behaviour cases, including tenancy fraud and domestic abuse, and will play a key part in protecting our communities. The successful candidate will work closely with a range of external partners, including safeguarding teams and local policing teams, to ensure we deliver the highest standard of service. Your role will include conducting and preparing legal paperwork for the organisation by gathering appropriate evidence, issuing of court applications and legal advocacy which you will receive full guidance and training on. You may be given the opportunity to take responsibility for the enforcement of tenancy conditions and challenge community safety issues which may arise including the investigation of anti-social behaviour complaints. This ensures that the company's assets are maintained, and our neighbourhoods continue to be a safe and pleasant place to live. The essential criteria for this role is listed below. <ul> <li>Experience of dealing with anti-social Behaviour </li> </ul> <ul> <li>good understanding of housing act and anti-social behaviour </li> </ul> <ul> <li>experience of handling an anti-social behaviour case load </li> </ul>You will be covering Preston and surrounding areas, applicant will need to be prepared to travel when required. Please note: Due to the nature of the role you will need a valid driving licence and access to a vehicle. Mileage and travel expenses will be paid in line with group policy. For more information please download our job profile available on our website. More about you To be considered for this role, it is essential that you will have experience in housing management and/or a good understanding of tenancy agreements, housing law, and DA case management. Experience managing anti-social behaviour would be a distinct advantage. However, it is imperative that you have a genuine passion for the housing sector and supportive vulnerable people. You should have the proven ability to manage your own workload and be able to work effectively and efficiently using your own initiative. Attention to detail is critical in order to be successful in this role. It is essential that you have excellent communication skills to support customer relations both internally and externally and able to demonstrate your ability to create effective relationships with colleagues and external agencies. Please note, this role is subject to a basic DBS check. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Community Safety Manager

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Manchester service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Manchester team. We have an exciting opportunity for 2 Recovery Coordinators to join our Manchester Team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Our Manchester service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience, pro rata for part time hours Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Tom Hague | <a href="mailto:Tom.Hague@cgl.org.uk" target="_blank">Tom.Hague@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Introduction Job Title: Housing Assistant Salary: £23000 Contract: Permanent Location: Grove Village, Ardwick, Manchester M13 9HP Weekly Hours: 35o.... What is this role exactly? This is an exciting opportunity for an experienced Housing Assistant to join Grove Village Housing Management team, to support with delivering a range of professional housing and estate management services to our customers. Grove Village is a housing estate comprising of circa 1000 rented and privately owned properties situated in Ardwick just outside Manchester City Centre and offers unique housing experience. We are looking for an enthusiastic and passionate Housing Assistant that thrives on providing excellent customer service and continuously seeks to improve performance. What will my working week look like? This is an office based position providing first point of contact for our customers living on Grove Village. This could be face to face, over the phone or via email providing all aspects of housing management services. The office is open 9am-5pm, Monday to Friday and you will work a shift rota between 8.30am and 5pm. What will I be responsible for doing? First and foremost, you will be first point of contact for our rented and leasehold customers living on the estate. You will provide administrative support to the Housing Officers eg preparation of various documents, invoice coding, purchase orders, repairs reporting and monitoring, rent and service charge reviews etc. One of the great things about this role is working within a great team providing tangible support to our customers. System management is an important part of the role and you will maintain property management information, including updating of Orchard Housing, website pages, spreadsheets, databases, standard letters etc. Maintain databases and internal records for all initiatives and transactions managed within the team, ensuring accurate information is provided for management information. And what would make me stand out from the crowd? To be a successful asa Housing Assistant, here at YHG, you will have.... <ul><li>experience of working within a housing function </li><li>experience of providing great customer service </li><li>experience of using all Microsoft applications </li></ul>Ideally you will be a <ul><li> collaborative team player</li><li>willing to provide feedback to improve the services we offer</li></ul>This role is really suited to someone who likes to meet customers face to face and is happy working within an office environment. If you feel this could be the right role for you, we would love to hear from you! For more detail on the role, please review the role profile available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. That all sounds great, what's in it for me? In return we offer £23000.00 for a 35-hour week, and 25 annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you're trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work. Closing Date: 17th March 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1 Your Housing Group

Housing Assistant

Job Description About the role We have an exciting opportunity for a Customer Engagement Officer to join our Customer Experience Team, the individual can be based in our Oldham, Bristol, London or Milton Keynes office. This is a full-time permanent position, working Monday to Friday, 35 hours per week. We offer a hybrid working style, three days in the office and two days remote. Reporting to our Customer Experience Manager, you will deliver engagement strategies and projects ensuring our residents are fully supported and their voices are heard. We are looking for a person-centred individual who will manage projects to collate and examine information gathered through our engagement activities. This will include developing, maintaining, and monitoring resident feedback tools and methodologies. The role will require you to travel to attend meetings or when hosting workshops or focus groups across the areas we serve. A full UK driving licence and access to your own vehicle is beneficial however not compulsory as travel is expensed and we encourage travel via trains. What we're looking for We're a customer-focused organisation so we know that how we do things is just as important as what we do. We are looking for someone who will implement creative and innovative resident engagement opportunities, including in-person and virtual engagement. You'll not only have experience in engagement activities, but you'll also have project management experience and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate: <ul> <li>Experience in planning and conducting customer research activities such as focus groups and other qualitative research projects.</li> <li>Proven experience in research and analysis support and able to communicate findings through presentations and reports to support changes to operational practises and improve services.</li> <li>Proven ability to apply project management tools and methodologies.</li> <li>Proven ability to communicate effectively and professionally with customers.</li> <li>Proven ability to build excellent working relationships with teams across functions and specialisms.</li> <li>Excellent knowledge and extensive experience of using Microsoft Office packages, and IT systems.</li></ul>Desirable: <ul> <li>Knowledge of housing regulation and the National Tenant Engagement Standards</li> <li>A certified housing qualification</li> <li>Full UK Driving Licence and access to own vehicle.</li></ul>Essential Qualifications: <ul> <li>Educated to Level 2 in English &amp; Maths (Grade 4, GCSE grade C or above, or the equivalent).</li></ul>To find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile. About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Customer Engagement Officer

Job Introduction So.... What is this role exactly? Due to retirement, we have an exciting opportunity to recruit a Project Officer at Coops Foyer - supported accommodation for young people aged 16-25. The role is based at Coops Foyer in Wigan Town Centre and will move over to our new Wigan Foyer, also based in Wigan Town centre when the innovative development is completed in the next year. Coops Foyer is accredited with the Foyer Federation meaning we take an asset-based approach, called Advantaged Thinking, in all the work we do; encouraging young people experiencing homelessness to aim high, dream big and fulfil their ambitions. We want to recruit as Project Officer as passionate about this as us. What will my working week look like? Project Officers work on a 3 week rolling rota - Week A: 8am-4pm Week B: 11am-7pm Week C: 12noon-8pm, and are part of a multidisciplinary team on site supporting the young people who can live with us for a maximum of 2 years. The role includes some element of lone working, but only for short periods of time. Every day is different; you could be delivering 121 support sessions on life skills, reviewing an action plan, supporting a young person to a medical appointment, contributing to a multi-agency meeting or facilitating group activities as part of the learning programme. What will I be responsible for doing? First and foremost, you will be providing key worker support to our young people. Working through support and action plans with them, in order for them to develop the life skills necessary to move on and live independently in the community. One of the great things about this role is being able to bring your own personality. Our young people come from a wide range of backgrounds and we try to mirror that in our staff team. And what would make me stand out from the crowd? To be a successful asa Project Officer, here at YHG, you will have.... <ul><li>An ability to engage with a range of young people</li><li>A tenacity in seeking the best outcomes for young people</li></ul>Ideally you will be <ul><li>Innovative and creative in your ways of working </li><li>Resilient and flexible in dealing with others</li></ul>This role is really suited to someone who likes to manage their own diary and caseload, and enjoys interacting with lots of people on a daily basis. For more detail on the role, please review the role profile available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a> And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. That all sounds great, what's in it for me? In return we offer £23,216 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance. Although you are based at Coops Foyer you will have access to Youggle House - our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. This role also offers genuine progression opportunities, with staff previously progressing into roles such as Learning and Support Officer, Accommodation and Support Officer, Tenancy Management Officer; and both the Foyer Manager and Deputy Manager started their careers as Project Officers. If you want to take your first step into a career supporting young people to achieve, then we would love to hear from you! This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and will require the post holder to carry out 'Regulated Activity' as defined under the Safeguarding Vulnerable Groups Act 2006. Therefore, as part of Your Housing Group's pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS with barred list(s) check. Closing Date: 14th March 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1 Your Housing Group

Project Officer

About The Role Working Hours: 35 Hours per week Contract Type: Full-Time, Fixed-Term for 12 months Closing Date: 14 March 2025 Closing time: 11.59pm Interview Method: In Person (Face to Face) This role is subject to - 2 References - where possible we require 3 years' employment history. Driving Licence - The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations. DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request. The Resident Engagement Officer's will sit within the Building Safety Team in Housing Services and provides a new and exciting opportunity to shape the service. You will play a key part in delivering the requirements of the Building Safety Act 2022, specifically the development of Building Safety Resident Engagement Strategies for all Housing Services managed high rise buildings. This will include collecting relevant tenant information, developing strategies, consulting with residents and implementing the strategies. The Resident Engagement Officer's will: <ul> <li>Identify the needs of tenants to enable them to be involved in building safety.</li> <li>Develop and promote engagement opportunities within the Building Safety Team.</li> <li>Support the development of a Building Safety Resident Engagement Strategy.</li> <li>Consult with residents on engagement opportunities and building safety decisions.</li> <li>Assist colleagues in communicating with residents, including where there are language barriers and digital exclusion.</li></ul>For further information about the role, please contact Olivia Hammond at [email protected] About the Candidate You will have: <ul> <li>Excellent communication skills both written and verbal.</li> <li>Great customer service and the ability to build effective working relationships with residents and stakeholders.</li> <li>Good administrative skills, and the ability to develop and maintain effective systems for managing information. </li> <li>An interest in building and fire safety and the impact new regulations have on residents, and residents' involvement in how we deliver our services.</li> <li>Good IT skills.</li> <li>A passion for supporting residents and you enjoy helping customers.</li></ul>About Us We're the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We're proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. When you join us, you're joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you'll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five 'behaviours' - the grounding for how we must work together and treat one another: <ul> <li>We take time to listen and understand</li> <li>We work together and trust each other</li> <li>We show that we value our differences and treat each other fairly</li> <li>We 'own it' and we're not afraid to try new things</li> <li>We're proud and passionate about Manchester</li></ul>A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve. Creating an inclusive team at Manchester City Council At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics. If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing [email protected]. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process. Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: <ul> <li>Members of the Armed Forces and veterans</li> <li>Are currently in care, or have previously been in care</li> <li>If you consider yourself to be disabled or if you have a long-term health condition</li></ul>Accessibility As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. We've also included some useful tips on how to submit the best application. In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. What we will need from you if you're successful If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include: <ul> <li>Passport/ID: You will be required to provide documentary proof of your right to work in the UK</li> <li>References (Current and Previous employer)</li> <li>Disclosure and Barring Service Clearance (DBS) (as applicable)</li> <li>Evidence of driving licence</li></ul>When you join us We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Other relevant information Why work for us Who we are - Manchester City Council Privacy Notice

Resident Engagement Officer

Job Introduction Job Title: Tenancy Management Officer Salary: £28,000 - £30,395 Contract: Permanent Location: Regional Weekly Hours: 35 So.... What is this role exactly? We have an exciting opportunity for a Tenancy Management Officer to Lead on the delivery of an end-to-end generic tenancy management and safety compliance service across Your Housing Groups six high risk tower blocks in Liverpool, that is both brilliant and customer centric. What will my working week look like? Living locally in or around Liverpool you will travel around your 'patch' with the freedom to manage your diary around your customer visits and stakeholder meetings. You will also be required to visit our Head Office in Birchwood, Warrington (WA3 7QH), for meetings and training as and when required. What will I be responsible for doing? First and foremost, you will be working independently, taking the lead on the delivery of a first class, end-to-end customer focused tenancy management service. One of the great things about this role is you will have the flexibility to manage your own diary, choose a suitable working location that works for you and your customer base and be able to influence how our estates and neighbourhoods look and feel. It's a very rewarding and exciting time to join Your Housing Group! And what would make me stand out from the crowd? To be a successful as a Tenancy Management Officer here at YHG, you will have... <ul><li>Knowledge of the legal and regulatory framework of social housing and property / tenancy management</li><li>Good knowledge of best practice in safeguarding adults and safeguarding children</li><li>A good level of understanding of Housing Management and relevant Housing services</li></ul><ul><li>Good knowledge of legislation and regulation in respect of building safety and fire prevention. </li></ul>Ideally, you will... <ul><li>Have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives.</li><li>Be a real team player, working closely with colleagues within your own team and cross department decisions.</li></ul>This role is really suited to someone who likes to lead, drive and deliver results that will improve Your Housing Group's vision of being a sector leading landlord and one that really values its staff and customers as it's number one priority. That all sounds great, what's in it for me? In return we offer £28,000 - £30,395 per annum for a 35-hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance. We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our wellbeing, social, collaboration and meeting space. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group's career's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29K properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group's website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. As this role allows access to confidential tenancy information, we regret we are unable to accept applications from existing tenants/residents or from those who have an association with existing tenants/residents. Closing Date: 14th March 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1 Your Housing Group

Tenancy Management Officer

Our Neighbourhood and Estates team is growing and with that growth, we are now looking for two Neighbourhood Housing Officers to join our incredible team! Your role is integral to the services we offer our residents and will offer a proactive, high quality and customer focused neighbourhood management service. You will respond positively and in line with our values to sensitive situations, challenging behaviours and complex problems and will be able to apply law, policy and best practice to your decision making. We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes. We've also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits. Requirements Outline of Key Responsibilities... <ul> <li>In this role, you'll be a key player in managing and addressing tenancy and estate management challenges, collaborating with a dedicated team. You'll oversee a caseload within a specific geographic area, taking responsibility for each case until a solution is fully reached.</li> <li>As the first point of contact for the Neighbourhood and Estate team, you'll handle inquiries via phone, email, and in person. You'll connect with other teams when needed to ensure that customer queries are addressed quickly and in line with our service standards and KPIs.</li> <li>Your proactive nature will help you investigate any potential breaches of tenancy conditions, ensuring appropriate actions are taken to resolve issues. This includes serving Notices of Seeking Possession, gathering evidence, recommending injunctions or legal actions, and attending court hearings.</li> <li>You'll also handle all tenancy and neighbourhood processes, including administration, while adhering to statutory timelines, policies, and procedures for mutual exchanges, successions, management transfers, settling-in visits, welfare visits, tenancy changes, notices, and more.</li> <li>By taking a swift and victim-centred approach to reports of anti-social behaviour, you'll work to understand the issues affecting our communities and their root causes. Your proactive efforts will help resolve and prevent anti-social behaviour (ASB) in collaboration with the Tenancy Enforcement Team Leader, providing guidance and determining when escalation is necessary.</li> </ul>We are looking for someone who has/is... <ul> <li>Experience in providing excellent customer service, whether it's through phone calls, face-to-face interactions, or emails, ideally in a housing setting.</li> <li>An understanding of the current laws related to housing, especially landlord and tenant regulations within the realm of social housing. </li> <li>Self-motivated, capable of working independently while effectively planning their workload and achieving performance goals.</li> <li>Strong negotiation skills are essential, as you'll be handling challenging situations and working towards positive outcomes for our customers.</li> <li>Additionally, a valid driving license is required, as you'll need to travel between sites and conduct visits when needed.</li> </ul>Benefits In return, we are offering... <ul> <li>An annual salary of £35,036.19 plus a car allowance of £1,545 per annum</li> <li>We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds</li> <li>Flexible working around a 37 hour week</li> <li>Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year</li> <li>Pension - between 7% - 12% dependant on individual contribution</li> <li>Life assurance - a payment of X3 your salary.</li> <li>Annual Flu Jab - provided each winter to all employees.</li> <li>Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points</li> <li>Competitive medical cashback plan</li> </ul>"At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay." Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.

Neighbourhood Housing Officer

The Vacancy Permanent, Full Time (37 hours per week) We are a values driven organisation committed to achieving our mission of 'One team, transforming lives', but we're also entrepreneurial, maximising the value of our money and resources. We are currently looking to recruit a Neighbourhood Housing Officer to join our team! As a first point of contact, you will provide a customer focused housing management service within a designated neighbourhood. The work undertaken will meet the aims and objectives of Stockport Homes and achieve our mission to transform lives. As a Neighbourhood Housing Officer, you must be confident in order to enforce tenancy conditions and challenge behaviours using various tools and powers at your disposal. This will require excellent organisational and problem solving skills, a high level of resilience, the ability to work on your own initiative with minimal supervision and excellent interpersonal and communications skills to work with partners and colleagues to jointly tackle issues. With excellent customer care skills and a commitment to making a difference to the neighbourhoods you will manage, you must be capable of working positively and enthusiastically in sometimes challenging circumstances and have an interest in Housing law relating to the management of Social Housing. With good problem solving skills and the ability to work both on your own initiative and as part of a team, you must be able to use a wide range of IT packages to manage tenancy details and case work and be willing to deal with different types of workloads and problems. Due to the nature of the role, a valid current driving licence and access to a car is essential. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on Stockport Homes Limited terms and conditions. The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. We encourage you to apply early! We may close the vacancy sooner if we find the right candidate. If you require any reasonable adjustments to complete your application, please contact the People &amp; OD Team on <a href="mailto:humanresources@stockporthomes.org" target="_blank">humanresources@stockporthomes.org</a>. Closing date: 23rd March 2025 Interview date: 31st March 2025 About Us Stockport Homes is Stockport's largest landlord and a management organisation which acts as landlord for both Stockport Council's social housing and our own property portfolio. But we're more than just so-called rent collectors. We're an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home. At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence. We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in. Our Benefits Personal Development Work/Life Balance Embrace Diversity Our Community Previous Next

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator to join us at our Macclesfield service. The successful candidate will be responsible for managing a mixed caseload of our Service Users, to include prescribed, alcohol and criminal justice. You will have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Macclesfield Hours: Full time, 37.5 per week Salary Range: £27,449.52 - £31,529.41 dependent on experience (based on full time hours, pro rata for part time hours) Responsibilities About the Role: <ul><li>You will be part of our treatment team holding a mixed caseload of service users.</li><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>What we are looking for: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substances.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Generous refer a friend scheme.</li></ul>If this resonates with you and you're eager to embark on a fulfilling journey with Change Grow Live, we'd be delighted to connect with you. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 26/3/2025 Closing Date 18/3/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Louise Smith | <a href="mailto:louise.smith2@cgl.org.uk" target="_blank">louise.smith2@cgl.org.uk</a> | 07721798349 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Are you an experienced Health &amp; Safety professional with a keen interest in Residential Building Safety and high rise buildings? Are you ready for a new challenge in 2025 and would you like to be working with a diverse portfolio of prestigious properties mainly across the North West supporting an experienced and dynamic team of property managers? This fantastic Manchester based employer offer a great package and an interesting opportunity for you to shape and develop their already robust compliance strategy of building safety regulations. This is a real chance to drive change and continuous improvement in all things health and safety What you will be doing as a Building Health &amp; Safety Manager: <ul><li>Providing guidance and support to the Property Management team, in respect of general building and fire safety</li><li>Managing consultant and client relationships in preparation of Building Safety Case documentation</li><li>Handling submissions of documentation under Building Safety Act 2022 and Fire Safety (England) Regulations</li><li>Supporting Property Management team with Fire Risk Assessment matters, working with Building Safety Coordinator to ensure annual reviews are booked and attended on time, with correct documentation prepared in advance</li><li>Taking a pro-active approach to managing risk across a diverse portfolio of residential buildings</li><li>Ensuring compliance with company policies</li><li>Continuous development and improvement of company H&amp;S procedures and policies</li><li>Offering technical guidance to colleagues, training and support, to ensure a culture of safety</li><li>Managing and responding to incidents on site as required</li><li>Responsibility for mandatory reporting under RRFSO and Building Safety Act</li><li>Managing relationships with regional Fire Services and Regulatory bodies</li><li>Maintaining up to date Resident Engagement Strategies</li><li>Maintain a regime of Fire Door inspections across the PM team</li><li>Maintain an excellent standard of knowledge of Building Safety issues across the business.</li></ul>What is required for the role of Building Health &amp; Safety Manager: <ul><li>Experience managing H&amp;S within residential buildings</li><li>Previous experience with high rise buildings</li><li>In-depth knowledge of the Building Safety Act 2022, Fire Safety Act 2021, RRFSO and supporting guidance</li><li>Experience in working with, developing or maintaining Building Safety Cases and Safety Case Reports for high-rise buildings</li><li>NEBOSH / IOSH Qualification or working towards is desirable</li><li>An understanding of internal communications, reporting to and advising senior colleagues and ability to guide key clients</li><li>Excellent communication skills, both verbal and written organisational skills</li><li>Financial acumen</li><li>Ability to produce reports and maintain accurate records</li><li>Problem solving and decision-making skills</li><li>IT Literate (experience of using Microsoft products and bespoke systems)</li></ul>What you will LOVE about the role of Building Health &amp; Safety Manager: <ul><li>Salary up to GBP65000 dependant on experience</li><li>Working hours Monday-Friday 08:30 to 17:00</li><li>Based in their central office in Manchester</li><li>Great career development opportunities</li><li>25 days annual leave plus bank holidays</li><li>Contributary pension scheme</li><li>Employee life assurance</li><li>Office lunches</li><li>Birthday day off!</li><li>Cycle to work scheme</li><li>Discount scheme</li><li>Casual Fridays</li><li>Length of service rewards and employee of the month</li><li>Social events including Summer and Winter parties</li></ul>If you would like to apply please send your cv today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Building Safety Manager

Job Introduction Job Title: Accommodation Officer Salary: £18,543 Contract: Permanent Location: Countess of Chester Hospital, Chester Weekly Hours: 27.5 hours per week So.... What is this role exactly? We are looking to recruit an Accommodation Officer to work within our specialist property management team at our Countess of Chester, CH2 1UB site. You will be contributing to the amazing work undertaken by the Keyworker Team, delivering a professional service to our customers. We are looking for an individual who wants to be part of a team who can provide a great first customer experience of Your Housing Group, who is results driven and who is able to maintain strong working relationships with internal and external partners, as well as being able to manage their own workload What will my working week look like? As our Accommodation Officer, you will be based at our Countess of Chester Keyworker scheme office at Ash House, CH2 1UB. Office opening hours are Monday - Friday 9am to 3pm, flexible working days and hours to be agreed. What will I be responsible for doing? You will be responsible for the day-to-day performance of the keyworker scheme, which includes rent services, accounting processes and organising repairs and maintenance for a Your Housing Group's NHS Based accommodation. You will have responsibility for day to day property, tenancy and rent account management to multiple occupancy properties. And what would make me stand out from the crowd? To be a successful Accommodation Officer, here at YHG, you will.... <ul><li>have experience of day-to-day property management</li><li>have experience of tenancy and rent account management</li><li>have an understanding of contractual and statutory compliance</li><li>be experienced with Microsoft Office (Word, Outlook, Excel)</li></ul>Ideally you will.... <ul><li>be a collaborative team player</li><li>be committed to providing an outstanding service to our customers</li><li>have excellent communication skills</li><li>preferably have a full UK driving licence</li></ul>This role will suit someone who enjoys being the first point of contact for customers and other key stakeholders. If you're looking for a role where you're supporting NHS keyworkers, then this could be the role for you! For more detail on the role, please review the role profile available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a> For more detail on the role, please review the role profile available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a> That all sounds great, what's in it for me? In return we offer £18,543 for a 27.5 hour week, and 25 days (pro-rata for part time hours) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. Although you are based at Countess of Chester you will have access to Youggle House - our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - <a href="http://www.yourhousinggroup.co.uk/careers" target="_blank">www.yourhousinggroup.co.uk/careers</a>. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. Closing Date: Monday 10th March 2025 We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1 Your Housing Group

Accommodation Officer

Accommodation Assistant - Clayton Hotel Manchester Airport We have a fantastic new vacancy for Accommodation Assistant in the excellent Clayton Hotel Manchester Airport. With 365 bedrooms, 17 Meeting and Events rooms, our vibrant Aviator Bar and Grill Restaurant, this is a 24/7 property where you will never be bored! This is a great chance for you to join the fastest growing hotel chain in the UK, with multiple new hotels in the pipeline and tons of developmental opportunities and extra benefits for all team members! Objective of the Role Reporting to the Accommodation Supervisor, the Accommodation Assistant will execute housekeeping duties for the hotel including preparing rooms for guests and ensuring our general areas are maintained to the highest standard. Key Duties and Responsibilities <ul> <li>Prepare rooms and general areas to the Dalata standard. </li> <li>Highlight any items or areas that need maintenance.</li> <li>Be open for work in other departments.</li> </ul>Requirements: <ul> <li>Experience in housekeeping and cleaning is desired but not essential.</li> <li>Customer focus.</li> <li>Attention to detail.</li> <li>Ambition to develop.</li> </ul>About our culture: Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.

Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. We are looking for a Neighbourhood Officer to join the team here at Pendleton Together in this exciting role. This is an exciting prospect that involves the responsibility of overseeing the surrounding communities of Salford. This role is located in our Salford office. There are opportunities for flexible working to support a healthy work-life balance. This role is field based; you will balance your time between working on your designated patch, office and home. Requirements Outline of Key responsibilities for the Neighbourhood Officer. ... <ul> <li>To be responsible for the monitoring of the level of vacant dwellings on schemes/estates and to ensure that properties are inspected and re-let with a minimum delay by following our lettings and void management policies and ensuring contract compliance</li> <li>You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.</li> <li>To liaise with colleagues and other agencies over any specific customer problems relating to e.g. complaints, rent arrears, anti social behaviour or repair requests.</li> </ul>We are looking for someone who has... <ul> <li>Full UK drivers licence and access to a car as the role is field based</li> <li>Experience and knowledge of housing/ lettings or ideally social housing </li> <li>Experience of working with a diverse range of customers and dealing with a variety of situations. </li> <li>Experienced in faced to face customer service </li> <li>Solution focused and experience in working with customers and stakeholders.</li> <li>An ability to manage confidential and personal information appropriately and sensitively.</li> <li>Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... <ul> <li>Salary of £29,582 per annum </li> <li>Annual pay scale increase</li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li>Attractive pension scheme</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer INDTHG1

Neighbourhood Officer

Language Empire, a leading provider of face-to-face interpreting and translation services, is seeking a Community Engagement Officer to join our team. With a focus on providing high-quality language solutions to public sector organisations throughout the UK, we pride ourselves on our dedication to delivering exceptional service in over 500 languages. As the Community Engagement Officer, you will play a vital role in ensuring that our company continues to operate responsibly and ethically, while also making a positive impact on society. You will lead our community initiatives, build meaningful relationships, and ensure our services reach underrepresented and marginalised communities. You will also contribute to our social value and sustainability goals, making a tangible difference to both our organisation and the communities we serve. What will you be doing? <ul> <li>Identify and connect with underrepresented and marginalised individuals and groups, encouraging them to take part in collaborative initiatives </li> <li>Facilitate inclusive conversations, workshops, and focus groups to gather community insights.</li> <li>Plan and deliver community events, forums, and educational activities.</li> <li>Represent the organisation at school recruitment events, job fairs and other engagements.</li> <li>Collect and analyse feedback, document outcomes, and share insights for improvement.</li> <li>Create engaging content for social media, newsletters, and the company website.</li> <li>Write case studies and support bid management with detailed activity reports.</li> <li>Act as the main point of contact at events, coordinating on-site activities.</li> <li>Develop systems to monitor and report progress across initiatives.</li> </ul>Requirements <ul> <li>Exceptional communication and interpersonal skills.</li> <li>Strong facilitation skills to lead workshops and community activities.</li> <li>Passionate about community development, inclusivity, and social justice.</li> <li>Excellent networking abilities and relationship management skills.</li> <li>Self-motivated, with strong organisational and time management skills.</li> <li>Proven experience in community engagement, outreach, or facilitation roles.</li> <li>Familiarity with participatory approaches to service design.</li> <li>Experience working with diverse or marginalised communities.</li> <li>Familiarity with the Social Value Act</li> <li>Knowledge of social value frameworks (e.g., ESG) is desirable.</li> <li>GCSE/O Level (or equivalent) at grade C/4 or above in English and Maths.</li> <li>Qualification in Social Value desirable </li> <li>Reliable transportation for travel to events across the country.</li> <li>Flexibility to work outside of standard office hours when required.</li> <li>Ability to reliably commute to our office in Rochdale </li> </ul>Benefits Become part of our team at Language Empire and you'll find an inclusive culture which prizes mutual respect, innovation and high performance. Hard work deserves great benefits: Health and Well-being Support: <ul> <li>Doctorline: 24/7 telephone access to a practising UK GP.</li> <li>Togetherall: A safe online space to get the support you need, in confidence.</li> <li>Structured Counselling: Professional mental health support </li> </ul>Information and Assistance: <ul> <li>24 Hour Advice Line: Confidential guidance on medical, legal or domestic issues.</li> <li>Eldercare Advice: A Telephone Care Advisory Service for support with caring responsibilities.</li> </ul>Discount and Savings: <ul> <li>Discounts and special offers at hundreds of retailers, restaurants and destinations.</li> <li>Savings on Gym membership, health clubs and leisure centres, as well as discounted online subscriptions.</li> </ul>Who are we? EMPIRE GROUP is on a mission to revolutionize the translation &amp; interpretation industry. Since, its establishment in 2001, the company is providing professional interpreters mostly to public sector organizations in the UK. We have been supplying interpreting and translation services local and nationwide covering 200 core languages and dialects throughout the UK. To date our 20,000+ strong work force of face-to-face interpreters speak over 435 languages and dialects as well as rare and exotic languages. Our 1,000+ translators are all UK based with a cover for over 200 languages which can be translated to and from English. We have robust systems to manage our pool of translators and interpreters across the country. Our Vision: "To become the UK's leading provider of translation, interpreting and related services for the public and private sectors." Our Mission: "To provide outstanding services that bridge the language barrier while respecting and celebrating cultural diversity." We value: PEACE - People -&gt; Ethical Conduct -&gt; Assured Excellence -&gt; Clients -&gt; Equality &amp; Diversity Language Empire is proud to be a Disability Confident and Real Living Wage accredited Employer!

Community Engagement Officer

To lead and manage the Council's Homelessness Relief Team ensuring the provision of a quality comprehensive and pro-active housing advice and homelessness assessment service for all customers in order to prevent and relieve homelessness. Identify and meet housing need in the Borough. <ol> <li>Management - Undertake line management responsibilities to the Homeless Relief Team including leading, motivating and coaching specialist staff. Carry out performance management duties including 1:1s, appraisals, disciplinary procedures, recruitment and personal development including the setting and monitoring of targets. Ensure Cheshire East policies regarding health and safety, lone working etc. are adhered to by all staff.</li> <li>Reporting/Monitoring - Ensure the Homeless Relief Team are meeting local, regional and national targets. Ensure accurate reporting of monitoring information including but not limited to returns to Government Departments, information for development of strategies, information for reports and service development.</li> <li>Legislation/Strategies - Take a lead in ensuring the implementation of any new legislation/guidance and initiatives within the prevention and relief agenda, whilst identifying areas for service improvement and improve value for money delivery. Lead on the implementation of relevant strategic aims including but not limited to the Homelessness Strategy and the Housing Strategy.</li> <li>Representation - Attend and represent Cheshire East Council at case conferences, meetings and other events where cases are complex, chaotic or unstable accommodation will lead to public protection issues.</li> <li>ICT Systems - Contribute towards the development, design and procurement of appropriate and effective ICT systems to ensure the delivery of a comprehensive homelessness prevention and relief service. </li> <li>Partnership Working - Ensure partnerships with external agencies are formed to maximise the effectiveness of the service, and to promote a good overall understanding of housing options, homelessness prevention and housing advice whilst contributing to the creation of settled and sustainable communities.</li> <li>Reviews - Carry out reviews of cases/decisions in line with the current legislation. Investigate issues raised in relation to FOI requests, MP enquires etc. and provide timely, accurate, legal and appropriate responses.</li> <li>Out of Hours Service - Ensure the effective operation of the out of hours service.</li> </ol> This is an exciting opportunity to adopt an established and effective team and to lead a creative service to further successes. Cheshire East has an excellent record in homelessness prevention and relief, exceeding the national average in successful outcomes. There is a strong management structure and a supportive team around this service to give the successful applicant every chance of continuing our progression. It is a busy but well resourced service, the Homelessness Prevention Grant the service receives is well invested in delivering housing resources to support the duties owed. We are a friendly and interactive team who look out of each other and seek to champion success. Applicants with a strong working knowledge of the the Homelessness legislation and experience of managing a team would be most sought after but there is also the opportunity for personal development and training if you have strong team management and inter-agency skills in a public service environment but lack the working knowledge of the legislation. Applicants without a strong working knowledge of the legislation must be able to demonstrate an aptitude for learning and a good understanding of the basic legal framework in homelessness. The successful applicant will have experience of managing or supervising a team in a busy public facing environment. The team are split between Crewe and Macclesfield so a car is essential to support all the officers, there will be some opportunity for home working also, we find this works well in both attaining a good work/life balance and also enabling focus on the administrative side of the role. Any questions about this exciting opportunity that are not answered by the advert/ person specification/ job description can be directed to Nic Abbott: <a href="mailto:nic.abbott@cheshireeast.gov.uk" target="_blank">nic.abbott@cheshireeast.gov.uk</a>

Homelessness Relief Team Leader

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organization skills with the ability to multi task and prioritize </li><li>Excellent verbal and written communication skills </li><li>Numerical skills necessary to complete the above activities. </li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Community Manager

Job Title: Senior Residential Practitioner - Children's Home Where you will be based: Walkden, Greater Manchester The Service Users: Children aged 7 to 17 with Emotional and Behavioural Difficulties (EBD) and Mild Learning Difficulties The Company: <ul><li>Size of company: Medium-sized</li><li>Type: Private</li><li>Number of children's homes in the group: 5+</li><li>Other services they offer: Residential care, Educational support, Therapeutic services, Support Living </li><li>Company Ofsted track record: Good across all homes and striving for Outstanding</li><li>Growth Plans: Currently expanding their services to support more children and young people across The North East and North West</li><li>Ethos / Values: Dedicated to providing the best possible outcomes for children, promoting a nurturing and supportive environment</li></ul>What does Progression look like: Opportunities for career advancement within the company, including roles such as Deputy Manager and Registered Manager and Regional Managers Working Week and Pay: <ul><li>Hours: Condensed shifts of two days on, four days off.</li><li>Sleeps: Included in the condensed shift pattern Approx 6 to 8 Sleeps per Month paid at £52 per sleep</li><li>Salary: £14.50 per hours Total take-home upto £41,184pa</li></ul>Other benefits: <ul><li>Excellent health and wellbeing benefits</li><li>Discounted gym memberships</li><li>Auto-enrolment into the Company pension scheme</li><li>Additional leave at 2 years and 5 years of service</li></ul>Induction: An in-depth induction, welcome program, and fully supported development opportunities. Training: Access to a comprehensive Training Academy for ongoing professional development. What you will need/None-Negotiables: <ul><li>Qualifications: Level 3 Diploma in Residential Childcare or Level 3 Children &amp; Young People Workforce Diploma with social care pathway. (Level 3 Diploma in Adult social care may be considered if work experience with children can be demonstrated)</li><li>Experience: Ideally experience in the Residential Children's Services sector or similar setting working with children with challenging behaviour.</li><li>Driving Licence: Required </li><li>Fluent in English: Speaking and also the ability to understand different UK dialects.</li><li>Min Age: 22/23</li></ul>How to Apply: If you are passionate about making a difference in the lives of children and young people and would like to join our client's professional and dedicated team, they encourage you to apply today. To apply for this rewarding opportunity, click the apply button or contact us for more information. For more information or a confidential chat, please contact Sam at: Phone: 01423 393 019 Email: <a href="mailto:samuel@sgscare.co.uk" target="_blank">samuel@sgscare.co.uk</a>

Senior Residential Practitioner

About the job PIA Co-Ordinator We are going through a fantastic period of growth and to support this growth we are looking to hire a PIA Coordinator to join our organisation. What were looking for? We are looking for an organised, self-motivated and enthusiastic individual to join our Manchester Build Team. This hybrid role would suit someone who has previous experience with Openreach PIA processes. Sitting within the Project Management function the role will involve co-ordination of PIA activities between the planning, management and delivery functions and will play an integral part in the success of the PIA product deployment. As the department develops, opportunities for progression will arise. What will you be doing? <ul><li>Collaborating with our internal teams as point of contact for all aspects of the PIA journey.</li><li>Translate survey and design information to facilitate creation of NOIs</li><li>Undertake administration of the Openreach PIA CP portal along with and Joint User Pole agreements</li><li>Be responsible for the tracking and wider distribution of all NOIs, NAs, SPOs, MIs, Whereabouts</li><li>Communicate between multiple teams to ensure a coherent and efficient PIA journey is in place</li><li>Responding to queries and requests from across the business to support delivery</li><li>Supporting the development of project processes, workflows, and efficiency improvements in relation to PIA</li><li>General PIA Administration duties</li><li>Communication of updates/new releases to the wider business and maintenance of internal systems</li></ul>What is in it for you? <ul><li>28 days holidays per annum including bank holidays</li><li>Pension.</li><li>Life and disability cover</li><li>Were a young, dynamic and fast-growing business with excellent career progression opportunities on offer.</li></ul>

PIA Co-Ordinator

£12 per hour Liverpool You're caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You'd also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Derwent Square as a Casual Recovery Worker. Derwent Square is a mental health project, that offers supported housing to 5 Residents. We are currently working to a recovery model and our aim is to provide stability and environment to learn skills that will promote independence in the customer. We provide a range of support services for people with mental health to access their local community, including living skills, support with medication management and peer support through individually tailored support plans. Our ultimate goal is to empower our customers with the skills for them to flourish in an independent setting. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That's where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we'll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it's developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing's for sure - you will have every chance to shine. In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. This is a an opportunity to work as a relief member of staff covering holidays and sickness. To review the Job Description please click here. We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group. This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. When applying, please upload a CV and supporting statement which should clearly outline your skills and experience. Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough. We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

24 Jobs in Warrington, UK